Appliance Repair in Jamesville, New York

The service Kyle and Sam provided was excellent but there I’m still in the dark as to whether my freezer is at end of life. One surprise was that Kyle and maybe Sam could not test for the status of the freezers Freon. They do not carry the necessary equipment and are not qualified to test or refill a freezer. It seems to me that if you are going to have techs diagnose and repair appliances such as refrigerators and freezers then those techs should be qualified to do the diagnostic and possibly refill a system. Now if I want to find out if that is an issue with my freezer I will have to have another service call. Right now I am of the opinion based on my three visits that some charges should be refunded to me. Almost $400 dollars charged and I’m no closer to an answer as before

Kyle and Sam were seemingly thorough but I have not really seen much difference in the freezer. Ice cream seems to be too soft, bread doesn’t seem to freeze and you put in a new timer. The object of that was to let the freezer go through it cycle. Although the freezer is in the basement I have yet to notice it shutting down which Sam indicated was the issue with the old timer. It may have shut down but I’m not aware of it. I may be requesting a new look at this same problem

As far as Kyle and Sam and their repair so far that rates a five star. Customer service not so good. Initially every time I got a text the repair time changed. And finally I’m still waiting to see the first invoice from last Tuesday. Initially the email was entered wrong. Sam put the correct one in. Today I got the first email but it was just for the schedule on Friday. I want a email sent to me with that first invoice I paid on Tuesday or else someone is going to hear about it