Complaint of leak. Found leak at water line fittings, due to non standard fittings replaced inlet with a newer style dual valve. Cut water line and threaded on new Farrell nut. Leak tested unit and unit tested good.

I cannot get the 9c8 code to clear or reset. I tied the suggested course of actions and none of them worked. I did a search in Samsung and found there was a recall on this unit. There is a possibility of fire so I unplugged the washer.

Customer said their washer was good before they moved and brought it with them from VA and since they hooked it back up it sounds like a plane taking off when in the spin cycle. I ran diagnostic mode and it sounded normal but then had customer put cloths in and did a load and it shakes and vibrates and is super loud. The drums seem to have come apart and it throws the balance off. Customer is going to get a new appliance

Dryer and a drain error code, took lower front panel off and took filter out and there was a sock stuck in there clogging it filter was cleaned and diagnostic was ran and there are no kore error codes and washer is draining without issues.

Tested infinite Switch and element all is working and heating knob broken and will need to be replaced. Customer will replace.