Kenmore Ice Maker Not Working? How to Fix It

When your Kenmore ice maker suddenly stops working, it’s not the end of the world, but it can definitely be a pain when you’re craving an icy cold drink. Maybe it’s not making ice at all, or it’s producing fewer cubes than usual. Perhaps the ice just doesn’t look or taste right.

In this guide, we’ll cover everything you need to know about Kenmore ice makers: how they work, the most common reasons behind an ice maker not working, and step-by-step troubleshooting tips to help put ice cubes back on the menu.

First Things to Check

Before jumping into parts replacement, check the basics:

• Power and settings: Make sure the ice maker is turned on and the bail arm is down. It’s surprisingly easy for the arm to be lifted accidentally, which shuts the unit off.
• Freezer temperature: The freezer must stay at or below 0°F (-18°C). Warmer conditions prevent proper ice formation.
• Obstructions: Look for ice jams around the ejector or mold. Carefully clear any blockages, being mindful not to damage plastic components.

These quick checks resolve a large percentage of “not working” complaints.

Water Supply Problems

Since water flow is the foundation of ice production, restricted supply is one of the most common culprits.

• Check dispenser flow. If your refrigerator has a water dispenser, test it. Weak flow often means low pressure or a clogged filter.
• Replace the water filter. Filters older than six months can restrict water delivery.
• Inspect the supply line. Look for kinks, crushed tubing, or frozen sections, especially if the line runs through a cold or unheated space. Thaw gently, avoiding direct heat that might damage plastic.

If water isn’t reaching the mold, no ice maker can work properly.

Mechanical Failures to Consider

There are several mechanical parts of an ice maker that can stop it from working properly. 

The water inlet valve gets filled up with minerals over time or just burns out. This means your ice maker won’t fill up well, or at all.

When the ejector motor starts wearing out, it can get stuck when it tries to push out the ice, causing loud grinding or clicking noises.

Faulty temperature sensors can confuse the ice maker and cause water to release early (before it can freeze) or hold the ice for too long. 

Unless you’re a confident DIYer (with a multimeter on hand), it’s generally best to call a professional, as for these issues, part testing and replacement might be required.

Control System Glitches

In some cases, the issue isn’t mechanical, but electronic. 

For example, a failing control board can cause the ice maker to be inactive or cycle at the wrong times. Control boards handle aspects like timing, sensor input, and also supply power to motors and valves, so when it’s not working well, nothing works. 

Certain Kenmore models include a diagnostic mode that can help pinpoint faults. If your unit supports it, consult your owner’s manual for instructions on running the test and interpreting the results.

That said, since electrical components are much more complex and potentially dangerous, it’s generally best to call a professional for related issues.

Step-by-Step Troubleshooting

To avoid unnecessary part swaps, work through potential fixes in logical order:

1. Confirm the ice maker is turned on and the bail arm is lowered.
2. Check freezer temperature with an accurate thermometer and adjust settings if needed. Allow up to 24 hours for stabilization.
3. Replace the water filter if it’s overdue.
4. Test water dispenser flow, if available, to evaluate supply strength.
5. Inspect for jams in the mold or frozen sections in the supply line.
6. Clean condenser coils if the freezer runs warm despite correct settings.
7. Examine the freezer door gasket for gaps that allow warm air in.

Each step rules out a common cause before moving on to advanced repairs.

Resetting a Kenmore Ice Maker

Sometimes the simplest fix is a reset, just like a computer.

On models without a dedicated reset button, unplug the refrigerator for several minutes before restoring power. Some designs allow manual advancement of the cycle using a small gear or hidden switch (refer to your owner’s manual for instructions). Resetting often restores normal operation after a power outage or temporary glitch.

When Parts Need Replacing

If troubleshooting points to a failed inlet valve, motor, or module, replacement is often the most reliable solution.

It’s common to choose to replace the complete ice maker assembly rather than individual parts, since assemblies are easier to install and guarantee compatibility.

DIY replacement can save on service costs but requires caution with both electrical and water connections. If you’re uncertain, professional installation ensures safety, proper fit, and long-term reliability.

Ice Quality Problems

Even when the ice maker runs, poor ice quality can point to hidden issues.

• Cloudy cubes often mean trapped air in the water line.
• Off-tasting ice usually results from an old filter, a dirty bin, or a contaminated supply.
• When cubes are small or hollow, the problem is often restricted water fill due to low pressure or a partially clogged filter.
• Oversized cubes may signal an inlet valve that is sticking open and overfilling the mold. 

In most cases, correcting the water source or replacing the filter restores proper cube quality.

How to Take Care of Your Ice Maker

Regular maintenance prevents costly repairs later. Just like changing your car’s oil, small steps now save big headaches down the road.

Monthly

Clean your storage bin to prevent funky-tasting ice from bacterial buildup. Check water lines for cracks, leaks, or loose connections while you’re at it.

Every Six Months

Replace the water filter. You can set a phone reminder to avoid forgetting: vacuum dust and pet hair off the condenser coils, which makes your unit work harder when clogged.

Daily

Don’t overfill the bin. When ice piles too high, the mechanism jams, and you’ll need repairs instead of cold drinks.

Follow these basics, and you’ll have clear ice cubes. Your ice maker should run smoothly for years.

In Summary

A Kenmore ice maker that stops working doesn’t always mean a costly or complicated repair. Many issues stem from simple causes like temperature settings, blocked water lines, or a full bin sensor being out of position.

Start with basic checks, and try to resolve the issue on your own. But if the issue involves electrical components, or just seems too complicated and too much effort, call a professional to come take care of it.