We serviced a
GE Dryer
Near Rochester, NY 14606
Tina
Job Details: 01/18/2024
Dryer would not spin because belt was broken. A new belt was installed and dryer is working without issues.
We serviced a
Whirlpool Ice MAker
Near Webster, NY 14580
Chris
Job Details: 01/18/2024
Replaced ff section icemaker and now passes all tests in service mode May take up to 24 hours to properly start ice production
We serviced a
LG Washer
Near Scottsville, NY 14546
Jose D
Job Details: 01/18/2024
Standing water on site, and the washer will not drain. Cleaned the drain filter, and inspected the drain pump. The drain pump is damaged and will need to be replaced. I replaced the drain pump, ran and tested, the washer now drains and works properly.
We serviced a
Whirlpool Washer
Near Rush, NY 14543
JK
Job Details: 01/18/2024
Spider gear bad and parts are NLA, customer will replace unit
We serviced a
Kitchen Aid Dishwasher
Near Spencerport, NY 14559
JK
Job Details: 01/18/2024
Dishwasher motor frozen up and will need to be replaced suggest replacing machine due to age of machine and cost.
We serviced a
Speed Queen Washer
Near Walworth, NY 14568
Chris
Job Details: 01/18/2024
Removed sock from drain pump and unit now spins freely. Sent email invoice to LL Unit is on a gfi/afci breaker - we have had a lot of false breaker issues on modern appliances may want to start by replacing breaker if intermittent tripping persists
We serviced a
samsung dishwasher
Near Pittsford, NY 14534
Tina
Job Details: 01/17/2024
Dishwasher is completely dead. I unplugged it and waiting a few min and plugged it back in to see if it would turn on and it wouldn?t. I hooked up my smart HQ and it would not read the board. Dishwasher needs UI, Main board and door harness. Customer said they will be getting a new appliance but part numbers will be in notes.
We serviced a
LG OVEN
Near Irondequoit, NY 14609
JK
Job Details: 01/17/2024
Replaced relay control board under warranty, ran and tested all volts and amps all is within specifications of this machines schematics.
We serviced a
Whirlpool Oven
Near Penfield, NY 14526
Chris
Job Details: 01/17/2024
Unit working on todays visit again Quoted 330 plus tax for dsi and harness update Customer does not want to spend that much on broil and possibly some confusion on operation of unit .
We serviced a
kenmore dishwasher
Near Rochester, NY 14624
Jose D
Job Details: 01/17/2024
No power on site. The black hard wire power connection was loose. I reconnected the wire and now the dishwasher has power. Ran and tested the dishwasher, everything is now working properly.
We serviced a
GE Dishwasher
Near Penfield, NY 14526
Chris
Job Details: 01/17/2024
Cleaned filter trap and cleared as much debris as possible but unit still drains slower than it should. Contractor put new floor down over feet of dishwasher will be unable to pull unit to replace drain parts No repair at this time
We serviced a
Samsung Dryer
Near Irondequoit, NY 14622
Jose D
Job Details: 01/17/2024
The supporter wheels in the front are in bad shape. Both will need to be replaced. Fixed the issue with the maintenance kit, ran and tested, the dryer no longer makes the noise and works properly.
We serviced a
whirlpool dryer
Near Ontario, NY 14519
Chris
Job Details: 01/17/2024
Replaced heating element
We serviced a
Kenmore Washer
Near East Rochester, NY 14445
Jose D
Job Details: 01/17/2024
F7E5 error code shifter fault. F7E6 motor fault F5E1 lid switch faullt. The lid switch is working correctly. I Replaced the shift actuator and it did not fix the issue. I was able to visually see the washer turn off during the spin mode then turn back on, and then the washer would not finish the spin mode, and just continue to keep going back into the spin cycle continuously. The washer will need a new main board.
We serviced a
Samsung Refrigerator
Near Webster, NY 14580
Cristian
Job Details: 01/17/2024
No frost after running compressor more then 15 min will recommend getting a seal system done .
We serviced a
Sub Zero Refrigerator
Near Rochester, NY 14620
JK
Job Details: 01/17/2024
Evap drain clogged cleared and tested all is draining good.
We serviced a
GE MICROWAVE
Near Penfield, NY 14526
Chris
Job Details: 01/17/2024
Appears fuse was tripped on filter board possibly due to recent wind storm and power issues Replaced fuse and unit tests ok
We serviced a
Kenmore Refrigerator
Near Churchville, NY 14428
JK
Job Details: 01/17/2024
Evap fan burnt out replaced ran and tested all and all is running good.
We serviced a
Kenmore Stove
Near Walworth, NY 14568
Chris
Job Details: 01/17/2024
Dishwasher needs control and key No repair on dishwasher. Replaced front right infinite on range and tests ok
We serviced a
frigidaire refrigerator
Near Rochester, NY 14613
Cristian
Job Details: 01/17/2024
First fridge -Noise issue but I didn?t get no error code ran each component no issues or no noise will recommend take a video customer wants Cover meat pan and fridge Bin. Second fridge - customer wants bin also . Customer paid full first visit .
We serviced a
GE Oven
Near Fairport, NY 14450
Tina
Job Details: 01/17/2024
Customer stated oven wasn?t holding temp. Checked bake element and it had continuity then checked for voltage and it was getting 240 from board so I did highs and lows and the average temp was 352? Let customer know it was working correctly and it could be intermittent and that she has 90 days if the same issue happens again.
We serviced a
Lg Refrigerator
Near Rochester, NY 14625
Tina
Job Details: 01/17/2024
Installed board and hooked water line back up. Water is working and fridge has already dropped 10?
We serviced a
Lg oven
Near Henrietta, NY 14467
JK
Job Details: 01/17/2024
Bake igniter max amps are 2.8 needing 3.4 or higher to ignite, replaced ran and tested all is running and heating good.
We serviced a
Samsung Refrigerator
Near East Rochester, NY 14445
JK
Job Details: 01/17/2024
Replaced freezer Evap cover with fan ran and tested all and all is blowing and cooling good.
We serviced a
GE Washer
Near Rochester, NY 14620
Jose D
Job Details: 01/17/2024
Replaced the shocks. Ran and tested, the washer tub is warped, and is hitting the outer tub when in a high spin mode. The washer will need a new inner and outer tub.
We serviced a
Jenn-air Microwave
Near Webster, NY 14580
Chris
Job Details: 01/17/2024
Needs main PCB but part is NLA and we are unable to repair
We serviced a
Dacor Stove
Near Pittsford, NY 14534
Derek
Job Details: 01/17/2024
I replaced the customer supplied bake element. It also needed a new broiler igniter. Which we supplied. I ran and tested the unit and the oven is working good.
We serviced a
whirlpool dryer
Near Rochester, NY 14618
Tina
Job Details: 01/17/2024
Install new board but had to strip wires and put new spade on due to it melting once put back together dryer works without any issues and is heating great
We serviced a
Whirlpool Dryer
Near Fairport, NY 14450
Tina
Job Details: 01/17/2024
Customer needs a maintenance kit and part of the door latch is broken. He decided to get a new appliance since he is also having issues w the washer and they are over 10 years old.
We serviced a
SAMSUNG refrigerator
Near Rochester, NY 14617
Cristian
Job Details: 01/16/2024
Replace icemaker wait 24 hours for icemaker to make ice
We serviced a
Whirlpool washer
Near Rochester, NY 14625
Cristian
Job Details: 01/16/2024
Will recommend display #W11130339 $262.51 Board #W11130238 discontinued.
We serviced a
maytag dryer
Near Webster, NY 14580
Chris
Job Details: 01/16/2024
Replaced dryer maintenance kit and unit checks ok
We serviced a
GE Washer
Near Spencerport, NY 14559
JK
Job Details: 01/16/2024
Installed new main board supplied by customer, ran and tested all and all is working good.
We serviced a
Lg Dryer
Near Rochester, NY 14617
Cristian
Job Details: 01/16/2024
Will recommend board #EBR31002614
We serviced a
samsung Washer
Near Rochester, NY 14604
JK
Job Details: 01/16/2024
Ran washer through service mode all error codes are more than 300 days old no new codes, agitator drain holes clogged with debri allowing fabric softener to build up and smell cleaned all out instructed customer to run a cleaner in a few times.
We serviced a
maytag dryer
Near Webster, NY 14580
Chris
Job Details: 01/16/2024
Replaced rear bearing / support kit
We serviced a
MAytag Dryer
Near Rochester, NY 14618
Tina
Job Details: 01/16/2024
Fridge: customer decided to not get the parts and just keep it now she has it. Dryer needed a new thermal fuse and I also installed a maintenance kit.
We serviced a
Whirlpool Stove
Near Rochester, NY 14615
Cristian
Job Details: 01/16/2024
customer paid in full first visit will need to come back and replace power cord.
We serviced a
Whirlpool Washer
Near Penfield, NY 14526
Jose D
Job Details: 01/16/2024
Lid was locked on site. Did a hard reset on the washer to empty the water, and the washer gave an f5e3 error code. I Can here clicking noise coming from the lid lock, the noise went away when I manually pulled the lock out, and no longer showed the error code. The washer will need a new lid lock. I replaced the lid lock, ran and tested, the lid lock now works properly with no issues.
We serviced a
kitchenaid Dryer
Near Webster, NY 14580
Chris
Job Details: 01/16/2024
Needs timer but appears NLA and unable to repair
We serviced a
samsung Refrigerator
Near Rochester, NY 14624
JK
Job Details: 01/16/2024
Installed new icemaker ran and tested every component of icemaker and refrigerator, every component test good or passes per service diagnostics, instructed customer to monitor and throw away first few dumpings of ice due to possible contamination.
We serviced a
ge Refrigerator
Near Rochester, NY 14620
Jose R
Job Details: 01/16/2024
Customers u it was not dispensing any water when diagnosing unit viewed that the water line was frozen over went ahead and steamed out the line now u it is operating with in specs complete
We serviced a
lg dryer
Near Williamson, NY 14589
Chris
Job Details: 01/16/2024
Replaced lg dryer maintenance kit and tests ok
We serviced a
lg microwave
Near West Henrietta, NY 14586
JK
Job Details: 01/16/2024
Removed old microwave and installed new ran and tested all and all is working good.
We serviced a
samsung dryer
Near Penfield, NY 14526
Tina
Job Details: 01/16/2024
Dryer was not heating, tested all components the thermal fuse was blown. A new one was installed along with a maintenance kit. While I was there I cleaned out her filter and hoses in her front load washer. Dryer vent is on 2nd floor so was unable to clean
We serviced a
GE rANGE
Near Fairport, NY 14450
Tina
Job Details: 01/16/2024
Customer had a handy man install her bake element and every time she used it it would shut the oven completely off. When I took 5e back off I saw the connection to 5e element was bent and touching metal so when she went to use it it would short out and trip the breaker. I texted everything and all the parts are still good so I fixed the connector and tested bake and it?s working now without issues Also did a vent cleaning while there
We serviced a
GE STOVE
Near Fairport, NY 14450
Derek
Job Details: 01/16/2024
Needs far left burner switch. If the burner comes in on Monday then call and fix it it may have to be tues or wed repair
We serviced a
frigidaire dishwasher
Near Webster, NY 14580
Cristian
Job Details: 01/16/2024
Left and right hinges are pretty bad bent also the inner door that hold hinges is bent customer will think about it for repair Will need Left and right hinge and Inner door #
We serviced a
GE Dryer
Near North Chili, NY 14514
Jose R
Job Details: 01/16/2024
Customers knob broke off not allowing her to start the unit customer would need knob to get her unit working properly complete
We serviced a
Kenmore Refrigerator
Near Rochester, NY 14612
Cristian
Job Details: 01/16/2024
Will recommend #Defrost sensor #6615JB2005H Control board #EBR41956408
We serviced a
Firgidaire Dishwasher
Near Ontario, NY 14519
Chris
Job Details: 01/16/2024
Lower spray arm split customer going to order / replace on their own
We serviced a
Samsung Dryer
Near East Rochester, NY 14445
Jose D
Job Details: 01/16/2024
Won't spin on site. Keeps blowing the thermostat fuse.
We serviced a
Samsung Oven
Near Rochester, NY 14618
Tina
Job Details: 01/16/2024
UI Relays sticking on main board and causing oven to come on randomly will order new one under warranty. 1/16 installed new board and everything seems to be working. Let customer know that if the same things starts happening to contact Samsung since this is the 3rd board we have tried for him.
We serviced a
ge dishwasher
Near Victor, NY 14564
Jose R
Job Details: 01/16/2024
Customers complaint was that they had a powe outage and the dishwasher would not want to turn on after that when diagnosing unit viewed that the outlet was good and confirmed that the unit was getting the 120 but still was not turning on if customer wants to go along with any repair would recommend main board and ui
We serviced a
Maytag Dryer
Near Rochester, NY 14618
Jose D
Job Details: 01/16/2024
The Dryer has a damaged blower wheel. Replaced the blower wheel, ran and tested, the dryer now works properly.
We serviced a
LG Washer
Near Macedon, NY 14502
Derek
Job Details: 01/16/2024
Old unit needs more than it?s worth.
We serviced a
samsung dryer
Near Pittsford, NY 14534
Jose D
Job Details: 01/16/2024
No heat on site. The heating element did not pass the continuity test. The dryer will need a new heating element. I replaced the heating element, ran and tested, the dryer now has heat and is working properly.
We serviced a
whirlpool refrigerator
Near Victor, NY 14564
Derek
Job Details: 01/16/2024
Needs the rails for the freezer door the bearings are falling out. I replaced both of the rails for both the left and right sides. It opens and closes like a new fridge.
We serviced a
Kenmore Oven
Near Pittsford, NY 14534
Jose R
Job Details: 01/16/2024
Customer complaint was that the u it would reset its self and intermittently turn off during the bake operation went ahead and replaced control panel and overlay and set unit to 400 and could not replicate issue unit seems to be working with in specs inform customer to monitor the unit and educated them on the 90 day service call complete
We serviced a
GE Range
Near Spencerport, NY 14559
JK
Job Details: 01/16/2024
Terminal block burnt and will need to be replaced. Dishwasher door switch bad and will need to be replaced. 01-16-24: Replaced door lock on dishwasher ran and tested all is working good
We serviced a
bosch dishwasher
Near Fairport, NY 14450
Cristian
Job Details: 01/15/2024
Replace display confirm with customer everything is good now
We serviced a
lg dishwasher
Near Fairport, NY 14450
Cristian
Job Details: 01/15/2024
CL code child lock customer also said it?s randomly beeps but no code will show I told them if still happens press start and see if he goes on if not sound like a display issue possibly # customer will need to send a video of issue
We serviced a
Samsung dryer vent
Near Fairport, NY 14450
Derek
Job Details: 01/15/2024
Replaced the dryer vent it was the old plastic type. It?s now semi rigid.
We serviced a
Kenmore Washer
Near Hilton, NY 14468
Jose D
Job Details: 01/15/2024
The washer has a bearing issue. Not worth fixing since it's almost 18 years old. Would recommend to get a new washer.
We serviced a
Samsung Refrigerator
Near Rochester, NY 14626
JK
Job Details: 01/15/2024
Condenser fan burnt out put a fan behind to cool and will come back as soon as I get fan. 01-15-24: Installed new condenser fan ran and tested all and all is cooling and running good.
We serviced a
LG Dryer
Near Farmington, NY 14425
Derek
Job Details: 01/15/2024
The one front dryer wheel was totally worn out. I installed a maintenance kit. I cleaned out with my vacuum. Ran and tested it?s working great now nice and quiet.
We serviced a
GE Dishwasher
Near Penfield, NY 14526
Tanner
Job Details: 01/15/2024
Complaint of no operation. Unit beeps at start of cycle. Confirmed complaint. Unit is indicating door is open even though it is latched. Power cycled unit. Issue went away. Customer confirmed recent power outage. Power surges can cause computer glitches, if issue persists replace main control board.
We serviced a
MAYTAG OVEN
Near Williamson, NY 14589
Chris
Job Details: 01/15/2024
Replaced lower oven door handle
We serviced a
Samsung Washer
Near Rochester, NY 14612
Jose D
Job Details: 01/15/2024
The washer needs a whole new clutch assembly. Due to the price, the customer will look into purchasing a new washer.
We serviced a
kenmore washer
Near East Rochester, NY 14445
Jose D
Job Details: 01/15/2024
Ran a diagnostic test on the washer and it gave no error codes. Ran a calibration test. Ran a full rinse and spin cycle, with no present issues. Advised the the customer to hit pause and rearrange the clothing if the washer becomes unbalanced. Rearranging the clothing will help balance the washer out. If the problem continues, advised to call back.
We serviced a
Kenmore Washer
Near Canandaigua, NY 14424
Derek
Job Details: 01/15/2024
Replaced the water inlet valve for the cold water.
We serviced a
Bosch Dishwasher
Near Rochester, NY 14612
JK
Job Details: 01/15/2024
Ran dishwasher on all cycles all is running good no error codes and all is running good. Dryer will need Timer and cycling thermostat will have to call Speed Queen for parts.
We serviced a
ge Oven
Near Penfield, NY 14526
Jose R
Job Details: 01/15/2024
Customer complaint was that one of the burners would not turn on when diagnosing u it viewed that one of the electode were not sparking causing customer to need a c burner base ( also no parts are showing are available to order for the ge down draft vent system customer will be exploring there options and will get back to us if wanting to go along with any repair Model: ZVB36SH1SS vent Model: ZGU375NSD2SS cook top
We serviced a
Bosch Dishwasher
Near Victor, NY 14564
Derek
Job Details: 01/15/2024
Needs the main heat pump it was vibrating badly.
We serviced a
Multi Multi
Near Fairport, NY 14450
Tanner
Job Details: 01/15/2024
Part had pieces broken off and won?t snap into place. A new one is being ordered. Installed new UI fascia. Tested unit and unit tested good.
We serviced a
kenmore Dryer
Near Churchville, NY 14428
JK
Job Details: 01/15/2024
PO#3900 Apt 902, 910 Apt 910 vent needs to be cleaned, temps with vent on are tripping thermostats to early, with vent off dryer is running at normal temperatures. Apt 902: ran dryer through all cycles all is sounding normal, if problem returns suggest idler belt and rear bearing.
We serviced a
Kenmore Dryer
Near Macedon, NY 14502
Cristian
Job Details: 01/15/2024
Replace cut of thermal tested unit heating fine now
We serviced a
lg dryer
Near Webster, NY 14580
Chris
Job Details: 01/15/2024
Unable to install new dryer , customer was sent electric dryer and needs a gas unit
We serviced a
whirlpool refrigerator
Near Webster, NY 14580
Chris
Job Details: 01/15/2024
Apon arrival ice maker had ice in mold but 0volts beteeen L and N on gear head dropped ice maker and has power out of evap cover , re seated icemaker harness and unit now harvests if unit stops making ice again may be sign that harness is not making good connection and recommend replacing Est 145.00 plus tax and shipping ( no trip charge ) to replace harness
We serviced a
lg refrigerator
Near Rochester, NY 14625
Jose R
Job Details: 01/15/2024
Customer complaint was that the compressor would not turn on when diagnosing unit viewed that that the compressor board would non stop tick and not allow the compressor to turn on customer would need the compressor control board to get the issue resolved
We serviced a
samsung refrigerator
Near East Rochester, NY 14445
Jose R
Job Details: 01/15/2024
Customer complaint was that the fridge was not cooling when diagnosing unit viewed that the cooling come from the freezer and that the customer was getting a full frost pattern but the fan was not spinning allowing the unit to properly circulate customer would need evap cover
We serviced a
Samsung Washer
Near Irondequoit, NY 14617
Jose D
Job Details: 01/15/2024
The washer will not start on site. When powering on the washer, you can hear a constant clicking noise coming from the main board relay. The main board will need to be replaced to fix the issue.
We serviced a
Kitchenaid Refrigerator
Near Webster, NY 14580
Chris
Job Details: 01/15/2024
Replaced inlet valve and cleared ice build up. May take 24 hours to start proper ice production
We serviced a
Kenmore Freezer
Near Rochester, NY 14625
Cristian
Job Details: 01/15/2024
Cleaned out drain plug tested drain draining fine now .
We serviced a
LG Washer
Near Victor, NY 14564
Jose R
Job Details: 01/15/2024
Customer complaint was that the unit was leaking when diagnosing u it and taking the top off notice that the leak was coming from the 3 in 1 cold water valve went ahead and replaced valve now unit is operating with in specs complete
We serviced a
Frigidaire Dishwasher
Near Webster, NY 14580
Chris
Job Details: 01/15/2024
Replaced pressure switch and unit now runs To secure unit to cabinets properly would need mounting kit and solid surface mounting bracket Estimate approx 225-250 plus tax would be due
We serviced a
lg Garbage disposal
Near Penfield, NY 14526
Cristian
Job Details: 01/15/2024
Washer - no saved codes I ran Spin and rinse runs fine customer did mention it was a heavy load I explain adjust load size should be fine after . Disposal- nothing is wrong with disposal if this keep On happening will recommend ap plumbing Over the range -hood just remover light cap for customer they got the wrong lights .
We serviced a
SAmsung Oven
Near Ontario, NY 14519
Chris
Job Details: 01/12/2024
Replaced bake igniter and checks ok
We serviced a
MAYTAG WASHER
Near Pittsford, NY 14534
Tina
Job Details: 01/12/2024
Timer is not moving to next cycle a new one is needed 1/12 installed new washer timer and ran a cycle and it completed all cycles without any issues.
We serviced a
LG Washer
Near Fairport, NY 14450
Cristian
Job Details: 01/12/2024
Washer -replace drain pump Tested unit drains fine did notice a little bit of water coming out the door will need door seal soon . Customer wanted to get dishwasher check not cleaning correctly Will recommend wash motor assembly# service 99.99 parts $281.67 Labor 148.23 shipping 19.99 total 549.88 plus tax
We serviced a
Hotpoint Washer
Near Pittsford, NY 14534
Tanner
Job Details: 01/12/2024
Complaint of no wash. Unit fills, never agitates. Following stored errors 27 water accessibility 11 clock monitor 31 out of balance Unable to reproduce complaint. Customer states brown outs over the weekend. Power cycled unit. Did test wash and unit testing good.
We serviced a
Frigidaire Microwaev
Near Rochester, NY 14626
Jose R
Job Details: 01/12/2024
Customer complaint was that the handle broke off when taking door apart acknowledged that the door was crack also the stainless steel portion was broken off of the door and handle was off as well if customer wants to get issue resolved would need a new door assembly
We serviced a
Samsung Washer
Near Irondequoit, NY 14617
Jose R
Job Details: 01/12/2024
Customer complaint was that the unit was making a loud winding noise and banging around during the spin cycle when diagnosing unit viewed that customer has a bad inner and outer drum . Inform customer to get in contact with manufacturer to see if they can grant them a one time warranty or they will have to start exploring there options on a brand new unit complete
We serviced a
unsure Stove
Near Rochester, NY 14619
Cristian
Job Details: 01/12/2024
One of the nobs are broken will need #316353106 not available .
We serviced a
GE dishwasher
Near Penfield, NY 14526
Tanner
Job Details: 01/12/2024
Complaint of poor wash. Stored error for diverter position sensor. Ran unit and wash does not change positions. Cleaned off diverter disk. Reinstalled and unit tested good. Quoted for diverter disk if issue returns/perists.
We serviced a
Kitchenaid Range
Near Penfield, NY 14526
Chris
Job Details: 01/12/2024
Replaced listed burner jets and igniter assy on cooktop and checks ok
We serviced a
maytag multi
Near Pittsford, NY 14534
Tina
Job Details: 01/12/2024
Customer decided to not have dryer looked at. Oven bake igniter was not working, a new one was installed and it?s getting up to temp without issues.
We serviced a
whirlpool refrigerator
Near Hilton, NY 14468
Cristian
Job Details: 01/12/2024
Replace main board #wait 24 hours for proper cooling .
We serviced a
Samsung Oven
Near Webster, NY 14580
Chris
Job Details: 01/12/2024
Replaced bake igniter and checks ok
We serviced a
Samsung Dryer
Near Victor, NY 14564
Derek
Job Details: 01/12/2024
Try for wed pm if part is in if not it will have to be Friday I replaced the burnt out heater element. I also replaced cut off switch.