We serviced a
Whirlpool refrigerator
Near Penfield, NY 14526
Tina
Job Details:
01/02/2025
installed water reservoir and tested multiple times and there is no more leak everything is working without issues
We serviced a
Whirlpool washer
Near Rochester, NY 14623
JK
Job Details:
01/02/2025
Lid lock bad and will need to be replaced, tested from main pcb and all is correct from there to lock and lock is non functional.
We serviced a
thermador fridge
Near Rochester, NY 14610
Tina
Job Details:
01/02/2025
installed new deli drawer rail and drawer is working without issues
We serviced a
frigidaire oven
Near Rochester, NY 14612
Jose D
Job Details:
01/02/2025
The oven fan is not working on site when preheating the oven to 350, and still won't turn on after preheating. I tested the voltage going into the oven fan throughout the preheating process and not once did it show it was getting the correct 120 voltage. Since no voltage is going into the fan throughout the process, there's a good chance one of the relays on the control board are faulty. The oven will need a new electronic control board. The igniter also has a low amperage reading, but still preheating with no issues. Advised the igniter will also be a future issue.
We serviced a
Ge Washer
Near Rochester, NY 14618
Tina
Job Details:
12/31/2024
washer would fill the wound not do anything else. when i put in smart HQ is shows unbalanced loads, no movement and locked motor washer would not spin in HQ
I was able to get under machine and the belt completely shredded and took out the speed sensor in the process customer is not sure if they will fix or get a new one but part numbers are in notes if they call to fix
We serviced a
Kenmore refrigerator
Near Rochester, NY 14626
JK
Job Details:
12/31/2024
Defrost control board bad and not going into defrost will need new defrost control.
12-31-24: installed new defrost control board ran and tested all and all is running good.
We serviced a
Kitchen Aid dishwasher
Near Pittsford, NY 14534
Cristian
Job Details:
12/31/2024
Replace link tested unit working and closing normal now
Will come back and replace infinity switch for cook top
We serviced a
Kitchenaid Oven
Near Pittsford, NY 14534
Cristian
Job Details:
12/31/2024
Middle burner has a few debris inside. Will have to remove the cooktop in order to see what?s going on underneath. The screws for the cooktops are pretty bad shape advice customer that if we do remove the cooktop might break the screws. Customer was aware and just going to decline the repair on the cooktop.
Did a short vent cleaning on the dryer
We serviced a
Kichen aid dishwasher
Near Webster, NY 14580
Chris
Job Details:
12/31/2024
Replaced faulty water supply line and unable to locate any other leaks - left old part with customer
We serviced a
Kenmor Refrigerator
Near Penfield, NY 14526
Jose R
Job Details:
12/31/2024
Cx stated that he will call back if wanting repair Cx will need flapper and board and ice maker all ready have ice maker (W11629974)(WP2198633)
We serviced a
Amana refrigerator
Near Pittsford, NY 14534
Tina
Job Details:
12/31/2024
FZ evap cover was frosted over so when I removed it then entire evaporator was frozen ver. Tested a5 board and determined the defrost sensor was bad. I steamed off Evap and install3d a new sensor and everything is working without issues.
We serviced a
Bosch Dishwasher
Near Webster, NY 14580
Chris
Job Details:
12/31/2024
Replaced defective heat pump and checks ok
We serviced a
Whirlpool Stove
Near Fairport, NY 14450
Tina
Job Details:
12/31/2024
oven heats up and timer works but one it?s gets to temp and you shut it off then it just start beeping randomly and it won?t let you choose any options on the control panel oven is 14 years old so customer is going to get a new one
We serviced a
Frigidaire Diswasher
Near Hilton, NY 14468
Cristian
Job Details:
12/31/2024
I?m not getting 120 V to heating element will recommend control board
We serviced a
Maytag Dryer
Near Fairport, NY 14450
Tina
Job Details:
12/31/2024
Dryer will turn on then click sometimes it starts to tumble then stops after and randomly a PF will appear in display. I took board off and there is a burn mark on the relay so a new bard is needed. Part number will be in notes if customer decides to fix.
We serviced a
samung dryer
Near Penfield, NY 14526
Chris
Job Details:
12/31/2024
Replaced idler pulley assembly and unit now checks ok
We serviced a
mayatg Washer
Near Rochester, NY 14624
JK
Job Details:
12/31/2024
Drive basket hub stripped and will need to be replaced. Replaced drive hub ran through recalibration and service mode all is running good.
We serviced a
Whirlpool washer
Near Fairport, NY 14450
Tina
Job Details:
12/31/2024
washer needs new suspension rods, customer said they are going to keep using and decide if they want to fix or not part number will be in notes
ice maker has been on but frozen over for over a year i spent over 40min steaming and ice bucket still would not come out. customer decided to not fix and might unplug fridge and defrost everything and have us come back off to install ice maker. part number is in notes
We serviced a
Whirlpool Dishwasher
Near East Rochester, NY 14445
JK
Job Details:
12/31/2024
Dishwasher will need main wash motor and main pcb. Main wash motor is only getting 105v from main pcb and caused relay on main pcb to fault out.
We serviced a
Samsung Washer
Near Pittsford, NY 14534
Derek
Job Details:
12/31/2024
It needs a new filter housing and the part isn?t available anymore.
We serviced a
Samung washer
Near Rochester, NY 14616
Cristian
Job Details:
12/31/2024
Will definitely recommend get sink cleaned out causing units to stop
We serviced a
LG Washer
Near Pittsford, NY 14534
Derek
Job Details:
12/31/2024
I filled drained and spun the washer 6 times and it?s working fine. It?s draining the water good the pump sounds good. The basket is spinning at a high rate so the clothes shouldn?t be too wet. Will have to wait until it completely fails or is becoming more frequent of an issue.
We serviced a
Whirlpool Washer
Near Webster, NY 14580
Chris
Job Details:
12/31/2024
Replaced main harness and unit tests ok
We serviced a
LG Dishwasher
Near Macedon, NY 14502
Derek
Job Details:
12/31/2024
$776 to fix the dishwasher it needs a new wash pump motor the bearings are bad.
We serviced a
Kenmore Dishwasher
Near Rochester, NY 14613
Cristian
Job Details:
12/30/2024
Will recommend wash blade. Customer decided he will do the repair.
We serviced a
Kitchen Aid Wall oven
Near Rochester, NY 14625
Chris
Job Details:
12/30/2024
Reset power and unit started working
Per kitchenaid if connections are ok replace keypad but part is NLA
We serviced a
Kenmore Washer
Near Rochester, NY 14624
JK
Job Details:
12/30/2024
Drum bearing bad and a) will need to be replaced, some parts are NLA and not cost affective to repair.
We serviced a
Kenmore Dryer
Near Rochester, NY 14618
Cristian
Job Details:
12/30/2024
Cleaned out lint trap, causing vibration to Dryer test unit no more vibration
We serviced a
Maytag oven
Near Rochester, NY 14624
JK
Job Details:
12/30/2024
Bake element burnt and will need to be replaced. Replaced bake igniter ran and tested all is heating and running good.
We serviced a
GE Refrigerator
Near Rochester, NY 14604
Cristian
Job Details:
12/30/2024
Replace water valve and icemaker tested unit working normal wait 24 hours for proper ice to be made
We serviced a
Frigidaire Refrigerator
Near Pittsford, NY 14534
Derek
Job Details:
12/30/2024
Need ice maker it?s not spinning. I couldn?t get the gears to turn to activate the ice maker. The motor seems to be locked up. I replaced the ice maker. It?s going to take 24-48hrs to get cubes. The freezer has to get below zero again.
We serviced a
Amana Washer
Near Williamson, NY 14589
Chris
Job Details:
12/30/2024
Only code in computer was long/no fill
Cleaned inlet valve screen and unit now fills much better- unable to locate any other issues
We serviced a
LG washer
Near Irondequoit, NY 14617
Tina
Job Details:
12/30/2024
When you hit start it will randomly work in certain locations but not there and other times it won?t work at all. Machine is about 10 years old and the UI is NLA. customer is going to get a new appliance
We serviced a
Kitchenaid Dishwasher
Near Rochester, NY 14610
Tina
Job Details:
12/30/2024
installed sump assembly and dishwasher is running without any issues
We serviced a
Samusng refrigerator
Near Henrietta, NY 14467
Tina
Job Details:
12/30/2024
FF is working without issues but FZ will freeze items then a few days later it gets warm and things thaw out then it freezes again and repeats the cycle the evap fan was running, i pulled fridge out and took off back cover and the condenser fan is running but the compressor and all the lines going to it are burning hot to the touch which is not suppose to be that way especially with fan running. i talked to customer and let him know that it seems like something is wrong with the compressor due to how hot it is fridge is from 12/23 so he is going to call samsung and have them come out
We serviced a
Samsung Washer
Near Webster, NY 14580
Chris
Job Details:
12/30/2024
Replaced interface and unit powers up and knows you are pushing start but appears there may be a software / programming differences between old control and new controls as new Ui doesn?t appear to be communicating with old main - would need both Ui and main replaced - no repair at this time
We serviced a
Whirlpool Refrigerator
Near Rochester, NY 14609
Cristian
Job Details:
12/30/2024
I was able to remove the filter for the customer. The plastic cover is broken. They will need to get replaced. They stated that they have warranty so will call warranty.
We serviced a
Kenmore Refrigerator
Near Victor, NY 14564
Derek
Job Details:
12/30/2024
I found the defrost drain hose was clogged I cleaned it out. I also steamed the back drain hole in the freezer section it had ice build up.n
We serviced a
Amana Refrigerator
Near Webster, NY 14580
Chris
Job Details:
12/30/2024
Found bad condenser fan motor replaced and unit now able to run efficiently - customer will have to monitor over next 48 hours for accurate average temp
We serviced a
GE Dryer
Near Churchville, NY 14428
JK
Job Details:
12/30/2024
Was able to get rear bearing to sound off, replaced rear bearing ran and tested all is working good and quiet.
We serviced a
GE Washer
Near Churchville, NY 14428
JK
Job Details:
12/30/2024
Drainhose cracked where goes through back wall drain hose will need to be replaced.
Connor: 585-465-0943
12-30-24:Replaced drain hose ran and tested all and all is draining without leaks and running good.
We serviced a
Ge Range
Near Rochester, NY 14624
JK
Job Details:
12/30/2024
Bake igniter and broil igniter bad, Replaced both ran and tested all and all is lighting and heating good.
We serviced a
Maytag Dryer
Near Rochester, NY 14621
Cristian
Job Details:
12/30/2024
Replace dry belt tested unit work in normal
We serviced a
Kenmore washer
Near Webster, NY 14580
Chris
Job Details:
12/30/2024
Replaced cold water inlet manifold valve - unit now tests ok
We serviced a
Whripool dryer
Near Webster, NY 14580
Chris
Job Details:
12/30/2024
Needs main pcb
Estimate is approx 325.00 plus tax would be due on return if orderd
No repair at this time
We serviced a
Lg dishwasher
Near Rochester, NY 14624
JK
Job Details:
12/30/2024
Main wash motor bad and will need to be replaced, not economical to repair customer will replace.
We serviced a
Ge Refrigerator
Near Rochester, NY 14607
Cristian
Job Details:
12/30/2024
Lots of ice buildup blocking airflow to fridge. Also thermostat is broken. Customer decided they?re going to get a new unit.
We serviced a
Whirlpool dryer
Near Rochester, NY 14625
Tina
Job Details:
12/30/2024
Dryer would not start, took back off and tested components and 2 of the fuses blew so new ones were installed and the blower house was removed and cleaned out. I took apart inside of dryer and installed a new maintenance kit and cleaned it out. Dryer is working without issues.
We serviced a
bosch dishwasher
Near Rochester, NY 14610
Tina
Job Details:
12/30/2024
installed new UI on whirlpool dishwasher and it?s working without issues
fridge rails on deli drawer broke and they need a new one so it?s being ordered and i?ll come back to install
We serviced a
Samsung Refrigerator
Near Webster, NY 14580
Chris
Job Details:
12/30/2024
Needs water case assembly no repair at this time
Estimate approx 440.00 plus tax and shipping would be due if ordered- recommend turning ice off and shutting water off to unit
No repair at this time
We serviced a
frigidaire refrigerator
Near Rochester, NY 14619
Cristian
Job Details:
12/30/2024
Replace icemaker and water valve tested unit working normal wait 24 hours for icemaker to make ice
We serviced a
GE Dryer
Near Webster, NY 14580
Chris
Job Details:
12/27/2024
Replaced belt and front drum glides - unit tests ok
We serviced a
LG dishwasher
Near Canandaigua, NY 14424
Derek
Job Details:
12/27/2024
Seems like it?s a door lock is acting up. AGM76209501 Going to hold off
We serviced a
LG Dishwasher
Near Webster, NY 14580
Chris
Job Details:
12/27/2024
Needs sump assy also not draining fast enough
Estimate approx 600-610 plus tax and shipping would be due
We serviced a
Bosch dishwasher
Near Webster, NY 14580
Cristian
Job Details:
12/27/2024
Replace water valve line tested unit working now
We serviced a
GE Dishwasher
Near Pittsford, NY 14534
Tina
Job Details:
12/27/2024
dishwasher latch was installed but customer can?t find brackets to mount dishwasher so i?m ordering them and will come back to install. dishwasher also hadn?t been used in over a year so i cleaned dishwasher out and cleaned the drain line.
We serviced a
Kitchenaid Dishwasher
Near Penfield, NY 14526
Chris
Job Details:
12/27/2024
Replaced wire harness and leveled unit - verified soap dispenser operating and appears ok
We serviced a
KEnmore Dryer
Near Pittsford, NY 14534
Tina
Job Details:
12/27/2024
customer just had house painted and they painted over her dryer venting and it dried shit so there was no airflow which caused the dryer to not dry properly.
i made sure the venting was open and airflow is good. i also installed a maintenance kit and cleaned inside of dryer out.
We serviced a
Ge dryerf
Near Pittsford, NY 14534
Jose D
Job Details:
12/27/2024
Installed the whirlpool dryer gas line. Checked the gas line for leaks and none are found. Ran and tested the dryer, the dryer has good heat and is working properly.
We serviced a
Whrilpool dryer
Near Victor, NY 14564
Derek
Job Details:
12/27/2024
The dryer is heating just fine. I checked. It and it cycles the temp up and down. The dryer is in a closet and with the doors closed it doesn?t leave much room for the exhaust to vent. I shortened the hose and cut the bad section out. I told them to give it a try and let us know.
We serviced a
Jenn air Stove
Near Rochester, NY 14612
Cristian
Job Details:
12/27/2024
Replace burner kit
Small element
Large element
And Front right Switch
We serviced a
whirlpool dryer
Near Rochester, NY 14616
Cristian
Job Details:
12/27/2024
Replace maintenance kit couldn?t run the unit to test because customer lost power to the house. They will give us a call if any other issues.
We serviced a
maytag refrigerator
Near Fairport, NY 14450
Tina
Job Details:
12/27/2024
fridge was 67? FZ is at 1? put in service mode and the FZ evap fan isn?t working so a new one is needed. Also need is the mullion, all 3 gaskets and the bushing in the right door. customer is going to get a new fridge.
We serviced a
samsung dryer
Near Rochester, NY 14624
Cristian
Job Details:
12/27/2024
Remove sock from lint trap
We serviced a
Samsung Dryer
Near Rochester, NY 14618
Jose D
Job Details:
12/27/2024
No heat on site. The heating element failed the continuity test and will need to be replaced. The idler is cracked and will need to be replaced. I replaced both parts, ran and tested, the dryer now has heat and is working properly.
We serviced a
Ge oven
Near Macedon, NY 14502
Derek
Job Details:
12/27/2024
This ge oven is from the early to mid 1990?s it needs the oven control for bake and broil. This part is obsolete and no longer available. It?s time for a new oven this one cannot be fixed.
We serviced a
Whirlpool Dryer
Near Fairport, NY 14450
Tina
Job Details:
12/27/2024
dryer knob had gotten stuck on the no heat option so when i moved it back the igniter lit snd i let it run for awhile and its working without issues.
We serviced a
frigidaire oven
Near Rochester, NY 14610
Jose D
Job Details:
12/27/2024
Customer stated they keep getting the F11 error code even after doing a hard reset. Breaker was off on site. Inspected all the wires accosiated with the main board and touch pad. All the burners are working on site, and the oven preheated to 350 with no issues. If the error code continues to happend, I would recommend to replaced the main board and the oven control overlay. I replaced the main board and the oven control overlay. Ran and tested all function for the stove, oven and overlay. Everything is working properly on site.
We serviced a
Bosch dishwasher
Near Fairport, NY 14450
Tina
Job Details:
12/27/2024
circulation. pump has a very slow leak but due to age customer is going to get a new one. i did chest rid of the water in the bottom so customer said she will keep using till the error comes back.
We serviced a
HWrilpool Dryer
Near Pittsford, NY 14534
Jose D
Job Details:
12/27/2024
The thermal fuse failed the continuity test and will need to be replaced. I replaced the thermal fuse, ran and tested, the dryer now turns on and is working properly. I also cleaned the dryer venting since it was full of lint.
We serviced a
kenmore dryer
Near Penfield, NY 14526
Chris
Job Details:
12/27/2024
Cleaned dryer vent - ran dryer and maintained proper temp and observed no abnormal noises
We serviced a
GE Stove
Near Rochester, NY 14617
JK
Job Details:
12/27/2024
Replaced glass cooktop ran and tested all burners and all is working good, hot surface indicator working good, all is blemish free and working good.
We serviced a
GE Refrigerator
Near Rochester, NY 14607
JK
Job Details:
12/27/2024
Condenser fan going bad due to dust buildup on blades cleaned blades and no change Condenser fan will need to be replaced, fan is NLA and will have to subbed to a 2W motor.
We serviced a
Bosch Stove
Near Rochester, NY 14620
JK
Job Details:
12/27/2024
Bake igniter bad replaced ran and tested all is working and heating good.
We serviced a
ge microwave
Near Fairport, NY 14450
Tina
Job Details:
12/27/2024
microwave was sparking where the magnetron is and there is a burn mark in it. the part is NLA so customer is going to get a new appliance
We serviced a
kitchenaid dishwasher
Near Rochester, NY 14616
Cristian
Job Details:
12/27/2024
Customer will think about the repair
We serviced a
Whirlpool Washer
Near Rochester, NY 14610
Jose D
Job Details:
12/27/2024
Not finding any visible leaks comming from the washer. Advised to call back if they feel the water is coming from the washer. The sink was very slow to drain, it's possible the sink may have overflowed. Advised to call back if the issue happens again.
We serviced a
Amana Washer
Near Greece, NY 14616
Cristian
Job Details:
12/27/2024
Lots of error codes will recommend control board #W11603811
We serviced a
GE Washer
Near North Chili, NY 14514
JK
Job Details:
12/27/2024
Ran washer through all service modes with smart hq and all sounds are the normal sounds, over filled washer to run agitating on heavy load and all normal sounds, tested all spin cycles and goes from 140rpm to 700rpms with no issues, lid lock and shifter are all in good shape and working properly.
We serviced a
maytag Dryer
Near Fairport, NY 14450
Derek
Job Details:
12/27/2024
it ran good while I was there Tom was with me to verify. If it gets noisy again, he?s gonna try and record it with his phone so I can hear what the noise is if it starts acting up again.
We serviced a
Ktichenaid Dishwasher
Near Ontario, NY 14519
Chris
Job Details:
12/27/2024
Found water supply line leaking into flood pan and activating leak sensor - replaced water supply line and unable to locate any other issues- left old water line with customer
We serviced a
Ktichen aid refrigerator
Near Webster, NY 14580
Chris
Job Details:
12/26/2024
Replaced icemaker and verified water fill
May take a day or two to start cycling properly
We serviced a
Samsung washer
Near Webster, NY 14580
Chris
Job Details:
12/26/2024
Cleaned out filter tested unit drains normal now
We serviced a
Whirlpool Dishwasher
Near Irondequoit, NY 14617
Jose D
Job Details:
12/26/2024
The inlet water valve is leaking. The inlet water valve will need to be repalced.
We serviced a
frigidaire oven
Near Rochester, NY 14626
Cristian
Job Details:
12/26/2024
Replace temperature sensor calibrated unit unit is working normal now
We serviced a
Samsung Dryer
Near Rochester, NY 14617
Jose D
Job Details:
12/26/2024
The heating element failed the continuity test, and will need to be replaced. I replaced the heating element, ran and tested, the dryer now has heat and is working properly.
We serviced a
Ge dryer
Near Webster, NY 14580
Chris
Job Details:
12/26/2024
Unit needs belt and front drum glides - also computer timing is off and unable to get into service menu with smart HQ to update / calibrate appears unit needs new elec control as well
Approx 365.00 plus tax would be due on return if ordered no repair at this time
We serviced a
Kenmore washer
Near Webster, NY 14580
Chris
Job Details:
12/26/2024
Main EBR74798617
Electronics are NLA
We serviced a
LG Dryer
Near Rochester, NY 14625
Tina
Job Details:
12/26/2024
Dryer is in a closet on top of washer so it?s a very tight spot but dryer would not heat so components were tested and the thermal fuse was blown, a new one was installed and dryer is heating without issues.
Cleaned out filter on front load and gasket
We serviced a
maytag Washer
Near Rochester, NY 14617
Jose D
Job Details:
12/26/2024
The inner tub is smacking the outer tub. Both will need to be replaced.
We serviced a
frigidaire refrigerator
Near Rochester, NY 14618
Cristian
Job Details:
12/26/2024
Replaced icemaker tested unit water started filling wait 24 hours for ice to be made
We serviced a
LG stove
Near Fairport, NY 14450
Jose D
Job Details:
12/26/2024
The range timer display board on site is not showing all the numbers. The LG stove/oven will need a new timer display. The timer display that was sent to the customer is missing a button on the timer board, that lets you access the clock settings. Therefore, I'm not able to access the clock setting to change it to the correct time. The customer will need a new timer board, that matches there original board. I replaced the timer board, ran and tested, everything is working properly now.
We serviced a
Samsung Washer
Near Rochester, NY 14624
JK
Job Details:
12/26/2024
Main PCB shutting drain off due to fault in drain pump and pcb doesn't try to turn pump back on both will need to be replaced. Customer will replace unit.
We serviced a
Kenmore Refrigerator
Near Penfield, NY 14526
Chris
Job Details:
12/26/2024
Replaced ice bucket/ icemaker assembly and middle freezer drawer tray. Cycled ice maker a couple times and unable to locate any other leaks and appears ok.
Previous call- Needs icemaker and bucket assembly Estimate approx 580.00 plus tax and shipping would be due Also freezer middle drawer is cracked would be an additional 126.00 plus tax part cost if ordered No repair at this time
We serviced a
whirlpool refrigerator
Near Scottsville, NY 14546
JK
Job Details:
12/26/2024
Evap fan bad and not blowing enough air,replaced ran and tested all is blowing and cooling good.
We serviced a
Frigidaire Refrigerator
Near Rochester, NY 14610
Cristian
Job Details:
12/26/2024
Low on refrigerant unit we need to get recharged
We serviced a
Ge Washer
Near Rochester, NY 14624
JK
Job Details:
12/26/2024
Gearcase bearings bad and gearcase will need to be replaced. Customer will replace unit.
We serviced a
Maytag Dryer
Near Canandaigua, NY 14424
Derek
Job Details:
12/26/2024
Needs and new set of rollers and a belt and a tensioner pulley. Ordering a heat probe for the oven. Need to make a new work order.
We serviced a
kenmore washer
Near Farmington, NY 14425
Derek
Job Details:
12/26/2024
I removed the agitator and got the pillow case out. I ran the washer and it seems to be ok nothing out of the ordinary.
We serviced a
whirlpool dryer
Near Fairport, NY 14450
Tina
Job Details:
12/26/2024
Dryer was taking a very long time to dry cloths so I removed bottom part and watches the cycling of the flame and it was going on and off a lot so new coils were installed, the dryer had a lot of lint in it so that was cleaned along with the blower house.
Short run vent cleaning was done