We serviced a
Frigidaire Oven
Near East Rochester, New York 14445
Tina
Job Details:
04/14/2025
customer called Frigidaire and they told her that the sensor was bad. That?s why it wouldn?t do a self clean. I tested and they taste good, but I also talked to The customer about how self clean is not recommended and let her know the other ways that you can clean so she is gonna stop using self clean
We serviced a
frigidaire refrigerator
Near Penfield, New York 14526
Cristian
Job Details:
04/14/2025
Repalce thermistor in the freezer wait 24 hours for proper cooling
Customer wants to get Icemaker fixed
We serviced a
frigidaire refrigerator
Near Penfield, New York 14526
Jose R
Job Details:
04/14/2025
Cx had iced build up around the fan causing it to not properly circulate went ahead and removed the ice now unit is operating with in specs complete
We serviced a
Amana Oven
Near Webster, New York 14580
Cristian
Job Details:
04/14/2025
Replace bake igniter tested unit working normal now
We serviced a
Frigidaire Microwave
Near Williamson, New York 14589
Derek
Job Details:
04/14/2025
I installed the new microwave and tested good.
We serviced a
Samsung Washer
Near Brockport, New York 14420
Dennis
Job Details:
04/14/2025
Washer needs new control board. Customer declined the repair
We serviced a
Samsung washer
Near Webster, New York 14580
Cristian
Job Details:
04/14/2025
Wire broke out the capacitor causing it not to spin reattach wire with new spade connectors and unit is spinning normally now .
We serviced a
GE Oven
Near Rochester, New York 14606
Jose R
Job Details:
04/14/2025
Cx hinge came out had to put it back in place and then was able to put the door back in place properly complete
We serviced a
frigidaire range
Near Fairport, New York 14450
Jose R
Job Details:
04/14/2025
Cx had a bad igniter for the broil portion went ahead and replaced igniter now unit is operating with in specs complete
We serviced a
frigidaire refrigerator
Near Farmington, New York 14425
Derek
Job Details:
04/14/2025
Sr etc code after reboot. It seems like the board is the problem. In diagnostics it showing all sensors as shorted. Plus it?s doing some other weird things
We serviced a
amana dryer
Near Farmington, New York 14425
Derek
Job Details:
04/14/2025
It took a while before the dryer would quit. I replaced the gas valves and the flame sensor. He wanted a new belt so I replaced that also. I ran and tested for a while to make sure it didn?t stop working.
We serviced a
Whirlpool Washer
Near Fairport, New York 14450
Tina
Job Details:
04/14/2025
customer stated washer would not start they would have to unplug to reset and sometimes it would work. when i got there i put in service mode and there are no error codes it completed diagnostic without issues and i ran it 2 times on different washes and it worked without issues
We serviced a
LG Dishwasher
Near Fairport, New York 14450
Tina
Job Details:
04/14/2025
dishwasher had an AE error code which means float switch triggered. i removed all the water out of base and ran dishwasher to look for leak but was not able to find one. i talk to customer about loading dishwasher and making sure its full that the dishes are not completely clean when going in and not using to much soap. customer is going to keep an eye on it. dishwasher is working without issue
We serviced a
Frigidaire Refrigerator
Near Rochester, New York 14609
Cristian
Job Details:
04/11/2025
Will recommend inver board #
We serviced a
Ge refrigerator
Near Pittsford, New York 14534
Tina
Job Details:
04/11/2025
Water line keep freezing around the top where the dispenser is. I notice that the ice flapper was getting stuck open and cold air was constantly blowing out which could be causing the issue. When I looked there were wires the flapped looked to be getting caught up on causing it to stay open so I moved ge. Around and it?s closing now. Customers dont want to get the heater installed again due to how much they have already invested in the fridge and its age.
We serviced a
Ge dishwasher
Near Williamson, New York 14589
Chris
Job Details:
04/11/2025
Unable to pull unit to diagnose fully due to floor.
Unit not draining either has faulty drain line / restriction or pump.
Customer will need to speak with contractor about possible floor or counter modifications to allow unit to be uninstalled.
Estimate would be approx 250.00-390.00 plus tax due on return depending what is faulty
Unable to repair at this time
We serviced a
Samsung Refrigerator
Near Rochester, New York 14609
Jose R
Job Details:
04/11/2025
Cx had a bad compressor and will need to get in contact with Samsung to get issue resolved complete
We serviced a
GE dishwasher
Near Ontario, New York 14519
Chris
Job Details:
04/11/2025
Needs pump and sensor
Estimate is approx 215.00 plus tax due on return - no repair at this time will have to reschedule customer has to leave by 930-10am
We serviced a
Maytag washer
Near Rochester, New York 14626
Dennis
Job Details:
04/11/2025
Needs new control board and possibly a hub. Customer is going to think about repairing for a few days. Will let us know what his decision is in a few days.
We serviced a
Whirlpool Washer
Near Fairport, New York 14450
Tina
Job Details:
04/11/2025
Washer turned on and senses but won?t fill then drain pump comes on and pumps out the water that?s not there then it senses again then says load is done and that?s all within about a min. Error codes are for control board and pressure sensor which is part of board. customer declined repair due to cost and is just going to get a new washer.
We serviced a
Whirlpool Oven
Near Webster, New York 14580
Chris
Job Details:
04/11/2025
Replaced oven igniter and oven now checks ok - missing outter glass no farther repair requested on door.
Also replaced latch on dishwasher and checks ok.
Oven glass estimate is approx 295.00 plus tax and shipping would be due if repaired ( assuming part cost remains the same)
We serviced a
Frigidaire Refrigerator
Near Fairport, New York 14450
Derek
Job Details:
04/11/2025
I defrosted the ice maker water fill tube there was ice blocking it from filing the tray. I ran the fill tube heater and it seems to be working.
We serviced a
Bosch Refrigerator
Near Webster, New York 14580
Cristian
Job Details:
04/11/2025
Replace Board #
Thermal fuse #
Temp sensor #
Wait 24 hours for proper cooling
We serviced a
GE Washer
Near Rochester, New York 14612
Jose R
Job Details:
04/11/2025
Replaced valve now unit is operating with in specs complete
We serviced a
LG washer
Near Canandaigua, New York 14424
Derek
Job Details:
04/11/2025
I couldn?t find anything majorly wrong with the washer part of the laundry center. I filled and drained it a half dozen times. I cleaned out the filters on the back for the water valves. I filled ran and tested it again. It seems to be working fine. I didn?t see any hammer valves or anything connected to the lines that would cause it to stop filling.
We serviced a
Maytag washer
Near Canandaigua, New York 14424
Derek
Job Details:
04/11/2025
It has a loud squealing noise. The gear case is leaking badly the main bearing is squealing. They need a new washer.
We serviced a
Ge Oven
Near Webster, New York 14580
Cristian
Job Details:
04/11/2025
Customer will need new board #WB27K10123 parts not available
We serviced a
frigidaire dishwasher
Near Penfield, New York 14526
Chris
Job Details:
04/10/2025
Found loose L1 connection in power junction box under diahwasher - repaired wire and reconnected with new wire nut. Unit now powers up and cycles
We serviced a
LG Washer
Near Canandaigua, New York 14424
Derek
Job Details:
04/10/2025
I replaced the shift actuator. It wasn?t pulling the gear up all the way. This is probably what caused the gears to strip out originally.
We serviced a
GE Washer
Near Brockport, New York 14420
JK
Job Details:
04/10/2025
Dryer was pedestal was removed only had to do washer, removed washer pedestal leveled machine and all is working good.
We serviced a
Samsung Dishwasher
Near Ontario, New York 14519
Chris
Job Details:
04/10/2025
Needs pump and motor assy
Part on back or no eta
Estimate approx 394.00 plus tax and shipping due on return if repaired - no repair at this time
We serviced a
Samsung washer
Near Pittsford, New York 14534
Tina
Job Details:
04/10/2025
Washer was put in service mode and everything worked without issues. Ran a quick wash and it completed the cycle without issues.
We serviced a
Whirlpool Refrgierator
Near Canandaigua, New York 14424
Derek
Job Details:
04/10/2025
Ice maker needs the electronic eye it?s not coming on to detect the level of the ice. $500 to repair ice maker age going to hold off . I installed the supplied garbage disposal and tested its working good. Also no leaks!
We serviced a
Samsung Microwave
Near Rochester, New York 14626
Cristian
Job Details:
04/10/2025
Will recommend door assembly # encompass haves it customer will think about the repair
We serviced a
Samsung Oven
Near Rochester, New York 14612
Jose D
Job Details:
04/10/2025
C-f2 error code on site. I checked all connections on the main board along with the display ribbon, and did a hard reset. The error code is now gone, and has not returned after testing the oven, on both bake and broil. Also confirmed all button on the display are working correctly. Advised to call back if the issue happends again. Would recommend to come back with the main board and the display touch pad, if there error code presents itself again.
We serviced a
Samsung Refrigerator
Near Webster, New York 14580
Chris
Job Details:
04/10/2025
Found icemaker frozen up to the point ice bucket is stuck and needs to be unplugged to defrost . Recommend customer contact Samsung to see if they will cover the repair of the updated icemaker parts .
We serviced a
GE Washer
Near Ontario, New York 14519
Chris
Job Details:
04/10/2025
Removed debris that was seizing pump and now checks ok
We serviced a
whirlpool dryer
Near Webster, New York 14580
Cristian
Job Details:
04/10/2025
Will need a new knob.
We serviced a
frigidaire Microwave
Near Williamson, New York 14589
Derek
Job Details:
04/10/2025
The magnetron is bad it?s super loud and there?s no heat. The part is obsolete. He?s going to look at new microwaves and call us back to install a new one.
We serviced a
GE stove
Near Pittsford, New York 14534
JK
Job Details:
04/10/2025
Found melted wires on the element. Replacement is ordered.
Replaced broken element. Working as it should now.
We serviced a
Whirlpool Refrigerator
Near Penfield, New York 14526
Chris
Job Details:
04/10/2025
Found icemaker bail arm disconnected from gear head - re installed and unit cycled and filled with water . If icemaker fails again recommend replacing icemaker assy - estimate is approx 265.00 plus tax due on return to replace ( parts and labor only, no trip fee)
We serviced a
GE Stove
Near Rochester, New York 14612
JK
Job Details:
04/10/2025
Gas valve is bad. Yellow flame at burners as well as the oven.
04-10-25: Problem had to be supply to house tested stove on arrival and all flames looking good no need to change gas valve at this time adviced customer to monitor and call if needed.
We serviced a
Maytag Dryer
Near Penfield, New York 14526
Jose D
Job Details:
04/10/2025
The dryer timer knob is not advancing on site, and will need to be replaced. The dryer blower wheel will also need to be replaced. I replaced the timer, blower wheel, supporter wheels, and the belt. The dryer is now working properly.
We serviced a
LG washer
Near Victor, New York 14564
Derek
Job Details:
04/10/2025
I replaced the worn out drain pump.
We serviced a
GE Refrigerator
Near Irondequoit, New York 14622
Cristian
Job Details:
04/10/2025
The fridge has no lights on the display, and lost all cooling. The main board has burnt relays and will need to be replaced. The board is no longer available, and discontinued.
We serviced a
LG washer
Near Fairport, New York 14450
Jose R
Job Details:
04/10/2025
Cx unit spitting le error code stating that the unit can not spin cx will need stator assembly to be replaced if wanting to go along with the repair
We serviced a
Whirlpool oven
Near Webster, New York 14580
Chris
Job Details:
04/10/2025
Needs outer door glass
Estimate approx 388.XX (298.95 part and 89.15 labor) plus tax and shipping would be due on return if repaired - customer going to talk to contractor and will call if orderd**new glass does not come with whirlpool logo
We serviced a
Samsung oven
Near Brockport, New York 14420
Dennis
Job Details:
04/10/2025
Replaced oven igniter. Working properly now.
We serviced a
Kenmore Refrigerator
Near Mendon, New York 14506
Tina
Job Details:
04/10/2025
FF and FZ were both over 60? but compressor was running. i took freezer door off and removed evap cover and there was no frost pattern so there is no refrigerant and a new fridge is needed
We serviced a
Sasmung Washer
Near Penfield, New York 14526
Jose D
Job Details:
04/10/2025
The washer has a bearing issue. Not economical to repair.
We serviced a
Samsung Oven
Near Irondequoit, New York 14622
Dennis
Job Details:
04/09/2025
Door was disassembled to clean the glass and couldn?t get it back together. Reassembled and it?s fine now.
We serviced a
Lg Refrigerator
Near Webster, New York 14580
Chris
Job Details:
04/09/2025
Replaced pump on washer and unit is now draining.
Refrigerator replaced filter parts and had to install new fan assembly as well because fan would not rotate . Since initial visit appears someone may have accidentally turned icemaker back on and used dispenser as there is now a solid block of ice in the air returns and can only be resolved by unplugging and manually defrosting for 24 hours- will call customer tomorrow and check status of refrigerator
We serviced a
Whirlpool Washer
Near Sodus, New York 14551
Chris
Job Details:
04/09/2025
Washer needs new gearbox, belt and clutch kit . Also shocks worn and dispenser is broken . Parts exceed value of machine, no repair recommend
We serviced a
Lg refrigerator
Near Farmington, New York 14425
Tina
Job Details:
04/09/2025
FF and FZ were both over 60? i took evap cover off and there is no type of frost pattern but compressor is running so there was a leak and customer needs a new fridge
We serviced a
Ge dryer
Near Fairport, New York 14450
Derek
Job Details:
04/09/2025
The heater element is only glowing about 3/4 of the coils. It has a break in the wires somewhere. So it?s not coming up to full temperature. I replaced the heater element and it?s working great now.
We serviced a
Whirlpool Washer
Near Pittsford, New York 14534
Jose R
Job Details:
04/09/2025
Replaced the shocks and calibrated the unit now unit is operating with in specs complete
We serviced a
Samsung Range
Near Penfield, New York 14526
Tina
Job Details:
04/09/2025
oven needed a new broil and bake igniters but due to age they decided to get a new range
We serviced a
GE microwave
Near Pittsford, New York 14534
Tina
Job Details:
04/09/2025
House lost power so oven/microwave went to factor mode so I hanged it in settings and now display is staying on without issues
We serviced a
LG washer
Near Pittsford, New York 14534
Jose R
Job Details:
04/09/2025
Replaced 3 in one valve and also replaced drain line hose now unit is operating with in spec complete
We serviced a
kitchenaid dishwasher
Near Webster, New York 14580
Chris
Job Details:
04/09/2025
Replaced control and unit is now operational
We serviced a
frigidaire stove
Near Bergen, New York 14416
Dennis
Job Details:
04/09/2025
GFI was tripped affecting the oven outlet. Working properly now..
We serviced a
Frigidaire Stove
Near Sodus, New York 14551
Chris
Job Details:
04/09/2025
Both front burners had smaller orphis per Frigidaire data plate. Installed correct customer supplied orphis and all burners check ok.
We serviced a
Lg washer
Near Fairport, New York 14450
Tina
Job Details:
04/09/2025
cleaned filter and gasket out then put on new stainless braided water lines.
cleaned the filter and drain line on dishwasher
We serviced a
Frigidaire dishwasher
Near Webster, New York 14580
Chris
Job Details:
04/09/2025
Found faulty neutral wire nut in junction box - corrected connection and unit started working
We serviced a
Ge Washer
Near Rochester, New York 14626
Dennis
Job Details:
04/09/2025
Ran the machine through Smart HQ. No errors or failures. The washer only had codes save that occurred over 1000 days ago. Ran a spin and rinse while monitoring with Smart HQ. The spin rpm's did not reach the target speed ever. Motor needs to be replaced.
Motor has been replaced. Working as it should.
We serviced a
Whirlpool Dryer
Near Penfield, New York 14526
Cristian
Job Details:
04/09/2025
Dryer-Cleaned out dryer and added a elbow
Fridge- did a software update and icemaker was shut off tests unit fill fine if customer still calling about icemaker will recommend icemaker #
We serviced a
Whirlpool Dryer
Near Rochester, New York 14623
Dennis
Job Details:
04/09/2025
Customer has a bad dryer. The motor is locked up. Declined the repair.
We serviced a
LG dryer
Near Victor, New York 14564
Derek
Job Details:
04/09/2025
I took the dryer apart and I found a nest of some sort in the blower wheel of the dryer. I cleaned it out and it?s back to normal.
We serviced a
Samsung range
Near Rochester, New York 14609
Jose D
Job Details:
04/09/2025
No heat on site when using the bake option. No amperage reading coming from the igniter, but it is getting the correct 120 voltage. The igniter is faulty and will need to be replaced. I replaced the igniter, ran and tested, the oven now heats up, and preheated within 8 minutes.
We serviced a
Maytag washer
Near Rochester, New York 14624
Jose D
Job Details:
04/09/2025
Initially the washer will sense, try And agitate and then advance to done. After doing a hard reset, the washer is now working as it should. The washer completed the diagnostic test with no issues. I did multiple test to help confirm if this is an intermittent issue I'm or not, but everything is working properly on site now. Advised to call back of the issue happens again.
We serviced a
Whirlpool Washer
Near Rochester, New York 14609
Cristian
Job Details:
04/09/2025
Replace timer tested unit working normal
We serviced a
Frigidaire refrigerator
Near Rochester, New York 14626
Jose D
Job Details:
04/09/2025
Overall all compartments are cooling on site. all fans are working, and the condenser coils are clean. Some items in the fridge are showing frost within the packaging (pictures attached). I advised the customer to rearrange the fridge so no food or drinks are blocking the air vents, to ensure the fridge has an even flow of cold air. I Also recommend to try raising the fridge tempature to see if it makes a difference over time, on giving them the desire internal fridge tempature that they are looking for. The damper could also be a possible issue, but not finding that part to be available for this fridge.
We serviced a
Kenmore refrigerator
Near Hilton, New York 14468
Jose D
Job Details:
04/09/2025
Large amounts of frost on the coils. Would recommend to replace the board and the heater.
We serviced a
Whirlpool dishwasher
Near Fairport, New York 14450
Chris
Job Details:
04/09/2025
Unit working properly on today?s visit. Appears it was a customer education issue and works as intended
We serviced a
LG washer
Near Victor, New York 14564
Derek
Job Details:
04/09/2025
I can?t find anything wrong with the washer. I ran a small load of towels and it was fine. I took the washer apart and checked the weights they?re fine not loose all the bolts are tight. The shock absorbers are fine all 4 are connected to the basket. I couldn?t get the machine to ?knock? it?s either an unbalanced load or a washer over loaded with clothes. I ran 4 towels in a speed wash and it was perfect.
We serviced a
Kitchen aid ice maker
Near Victor, New York 14564
Derek
Job Details:
04/09/2025
I replaced the cracked water tray. The water was going right through it and draining. I ran and tested its working. It?s just going to take a few hours to make ice cubes.
We serviced a
Samsung Washer
Near Rochester, New York 14626
Jose D
Job Details:
04/08/2025
dryer needed a maintenance kit which was installed and is running without issues
washer inner and outer are coming apart do a new washer is needed
We serviced a
Ge washer
Near Victor, New York 14564
Cristian
Job Details:
04/08/2025
Laundry Center. Need a second tech.
We serviced a
Electrolux Refrigerator
Near Webster, New York 14580
Jose D
Job Details:
04/08/2025
drain line was frozen over and ice was boiling up causing water to to leak from fridge. all the ice was removed and the drain line was unclogged
We serviced a
GE electric stove
Near Webster, New York 14580
Chris
Job Details:
04/08/2025
Cx stated that the the unit would trip off the breaker was not able to replicate issue but everything was open with in specs did acknowledge that the display was not being responsive had to do a soft reset to get it to work if Cx wants repair done would recommend control panel assembly
We serviced a
Whirlpool dishwasher
Near Penfield, New York 14526
Derek
Job Details:
04/08/2025
Cx hinge was not attached causing the door to shoot straight down went ahead and attached door hinge now unit is operating with in specs complete
We serviced a
Bosch Dishwasher
Near Rochester, New York 14624
Cristian
Job Details:
04/08/2025
Replaced drain line and drain hose now unit is operating with in specs complete
We serviced a
Maytag dryer
Near Williamson, New York 14589
Jose R
Job Details:
04/08/2025
We serviced a
Ge dryer
Near Macedon, New York 14502
JK
Job Details:
04/08/2025
The dryer door vent grid is damaged and will need to be replaced. I replaced the door vent grid.
We serviced a
ge washer
Near Pittsford, New York 14534
Derek
Job Details:
04/08/2025
The washer tub is leaning to the right on site. i leveled the washer, and the tub is still favoring the right side. Which can indicate the shocks are worn out or damaged. The washer will need new shocks. I replaced all four suspension rods, ran and tested on a spin cycle with clothes inside, and the washer completed the spin cycle. Advised to not over load, and to lay blankets evenly along the edge so they don't bunch up.
We serviced a
Bosch washer
Near Webster, New York 14580
Cristian
Job Details:
04/08/2025
The washer is going out of balance on site. The shipping bolts were never removed. I removed the shipping bolts, ran and tested, the washer now properly goes through a spin cycle.
We serviced a
Samsung Oven
Near Rochester, New York 14609
Derek
Job Details:
04/08/2025
Customer had a sears home warranty but would like us to repair and sears will reimburse her, unit will need the following parts.
Main PCB: DE92-02588E
Touch Membrane: DG34-00022A (NLA)
We serviced a
Amana Dryer
Near Fairport, New York 14450
Jose R
Job Details:
04/08/2025
Dryer screen housing clogged not allowing air to flow out and cloths not to dry, removed clog ran dryer has good heat and air flow.
We serviced a
Kitchenaid Dishwasher
Near East Rochester, New York 14445
Tina
Job Details:
04/08/2025
Ran machine and found no leaks error code 8-4 was for leak in pan, checked all components and can find no leaks adviced customer to monitor and call if needed.
We serviced a
Whirlpool Dryer
Near Fairport, New York 14450
Jose R
Job Details:
04/08/2025
Hot water and bleach or vinegar through the washer to kill the bacteria to get rid of the sewage smell once a month. I replaced the burned up dryer element. I cleaned the vent and hooked it up properly.
We serviced a
ge range
Near Pittsford, New York 14534
Chris
Job Details:
04/08/2025
cooktop has a F153 error code when using the front right burner. error means a open sensor in the burner. Burner cost $750 and part is either out of stock or NLA at places and cooktop is 20 years old. customer declined repair and is going to get a new one.
double wall oven fans are not working due to them not receiving voltage from board so a new control board is needed which is NLA
customer is just going to buy ice instead of fixing ice maker.
dryer needs a new board but appliance is also 20 years old and part is NLA
LONG run vent cleaning was done
We serviced a
Ge washer
Near Webster, New York 14580
Jose D
Job Details:
04/08/2025
Laundry Center. Need a second tech.
We serviced a
Lg Washer
Near Fairport, New York 14450
Derek
Job Details:
04/08/2025
Ran unit didn?t get no codes if customer calls back for the same error code FE will start with new water valve
We serviced a
Bosch Refrigerator
Near Webster, New York 14580
JK
Job Details:
04/08/2025
Will recommend control board thermal fuse, and temperature sensor. Customer will think about the repair.
We serviced a
Whirlpool washer
Near Webster, New York 14580
Jose R
Job Details:
04/08/2025
Lots of issues going on with this machine the cost to fix this is a new machine. Customer is gonna get a new washer.
We serviced a
Whirlpool Washer
Near Webster, New York 14580
Jose D
Job Details:
04/08/2025
We serviced a
GE Microwave
Near Webster, New York 14580
Chris
Job Details:
04/08/2025
Appears transformer is failing part NLA
Call about oven pricing for control panel and rack.
Wolf oven estimate is approx 1700.00 plus tax and shipping due to replace control panel and rack - no repair at this time
We serviced a
LG Dishwasher
Near Webster, New York 14580
Chris
Job Details:
04/08/2025
Replaced steam generator hose and ran unit - unable to locate any other issues and checks ok
We serviced a
LG Refrigerator
Near Webster, New York 14580
Chris
Job Details:
04/07/2025
Cleared ice from fan and appears to be cooling now - may take 24hours to regulate to set temps .
Unit also needs new filter head / socket assy
Estimate is approx 278.00 plus tax due on return to repair filter issue.
Estimate approx 165.00 plus tax for pump on washer
We serviced a
Ge dryer
Near North Chili, New York 14514
JK
Job Details:
04/07/2025
Knob cracked replaced from older broken unit ran and tested all and all is working and heating good.