We serviced a
Kitchen aid dishwasher
Near Webster, NY 14580
Chris
Job Details: 09/05/2023
Ran complete cycle and observed no leaks Can try seals but will be approx 200 plus tax due Customer to monitor
We serviced a
Whirlpool Refridgerator
Near Fairport, NY 14450
Tina
Job Details: 09/05/2023
Entire refrigerator is warm. Both compartments are around 67?. Compressor turns on every few minutes but when it does come on it makes a clicking sound then rattles for about 10seconds then clicks back off. I tried a new start relay and it still does the same thing. Compressor is bad and is locked up.
We serviced a
Samsung Refrigerator
Near Victor, NY 14564
Derek
Job Details: 09/05/2023
Need compressor fan it was not spinning at all. Replaced fan assy and it?s working now. Customer just needs to let it cool for a good 6 hrs.
We serviced a
samsung washer
Near Hilton, NY 14468
Jose D
Job Details: 09/05/2023
Washing machine had standing water in it on site. Tested the drain pump and it did not work. Removed the left over water. Unit needs a new drain pump. Replaced the drain pump, ran and tested. Unit now drains and works properly.
We serviced a
crosley Upright Freezer
Near Pittsford, NY 14534
Tanner
Job Details: 09/05/2023
Complaint of warm freezer over weekend but then unit started cooling.measured 10 degrees in FZ. Confirmed per owner manual this is a garage ready unit. No signs of frost on evaporator. No complaints of excess frost. Unit currently performing. Customer to continue to monitor.
We serviced a
Kenmore dishwasher
Near Rush, NY 14543
Derek
Job Details: 09/05/2023
Sears home warranty.com plan# 12674954 she may need us to email sears a copy of the paperwork for her home warranty. She needs a new dishwasher. W10082686 Is for the new user interface and it is no longer available. The upper rack needs a new wheel kit, new rails and the rack itself has broken tines. The wheels are broken off, and the rails are all twisted.
We serviced a
Whirlpool washer
Near Webster, NY 14580
Chris
Job Details: 09/05/2023
Has a water fill / sensor error . Per whirlpool service bulletin try replacing air bell/ sensor update first then if problem persists after replace main ACU No repair at this time Estimate approx 175 plus tax due to replace sensor kit And main ACU will be an additional charge for parts if needed
We serviced a
ge oven
Near Pittsford, NY 14534
Tanner
Job Details: 09/05/2023
Complaint of noise when in operation and post operation. Noise is coming from controls housing, unit equipped with a cooling fan for the controls area. It is normal for this fan to run after a bake to cool that area. Manufacturer only provided wiring diagram and sent cabinet fans proactively. Cabinet fans ar snot correct part. Need parts breakdown to ensure proper fan is sent. Repair will require uninstall of appliance to complete. AP to coordinate parts with Koolmore. Once received will schedule repair. Koolmore is being charged for today's trip fee and half of the labor.
We serviced a
Samsung refrigerator
Near Rochester, NY 14609
Cristian
Job Details: 09/05/2023
Customer stated noise coming from not back when she smack the bottom frame noise goes away I believe this is normal just vibration noise .nothing wrong with temps Check for error code no codes customer will send video if issue still happening.
We serviced a
Samsung refrigerator
Near Webster, NY 14580
Chris
Job Details: 09/05/2023
Replaced updated ice service kit parts and appears ok May take 24 hours to cycle properly
We serviced a
ge Refrgierator
Near Rochester, NY 14618
Tina
Job Details: 09/05/2023
Compressor stopped working, checked reading on winding and they are all over the place. Compressor is bad. Customer is going to get new appliance.
We serviced a
LG refrigerator
Near Rochester, NY 14606
JK
Job Details: 09/05/2023
Best buy moved refrigerator to garage and dented door and need and estimated replacement for doors..
We serviced a
GE washer
Near Webster, NY 14580
Chris
Job Details: 09/05/2023
Unable to get unit to fail on multiple cycles Did find pressure/ water level hose restricted may be causing intermittent spin- cleared and customer will have to monitor. These Machines have trouble spinning out /balancing mats or rugs
We serviced a
frigidaire oven
Near Rochester, NY 14606
Jose D
Job Details: 09/05/2023
Unit not heating up on site, igniter did not have the correct amp reading. Replaced the igniter, ran and tested, unit now heats up good.
We serviced a
whirlpool washer
Near Rochester, NY 14604
JK
Job Details: 09/05/2023
Bolt to stator stripped and broken machine will need inner basket and motor stator to repair cost is not worth repair.
We serviced a
Ge Dryer
Near Rochester, NY 14611
Cristian
Job Details: 09/05/2023
Installed dryer and added new gas line customer supplied part Tested unit heats up fine and no leaks
We serviced a
samsung Refrgierator
Near Victor, NY 14564
Jose R
Job Details: 09/05/2023
Customer dispenser is not responding customer would need dispenser and could not replicate any leaks coming from the dishwasher inform customer to monitor unit and educate us on how it is going
We serviced a
lg washer
Near Churchville, NY 14428
JK
Job Details: 09/05/2023
Washer spider gear is warped and causing front of wash drum to rub on door bellows when load is applied, machine repair is more than new machine. Refrigerator line kinked unkinked and all is working good. Advice customer of dryer being gas and venting into furnace room under kids bedroom and do not run until repaired and vented outside.
We serviced a
kenmore Refrgierator
Near East Rochester, NY 14445
Chris
Job Details: 09/05/2023
Replaced stalled evaporator fan motor and appears ok
We serviced a
Whirlpool Refrigerator
Near Victor, NY 14564
Jose R
Job Details: 09/05/2023
Customers unit would trip the breaker at least once or twice a day when diagnosing unit went ahead and put the unit on a forest frost mode where it will activate compressor and all fans and did not trip the breaker also when putting into a long defrost mode did not trip the breaker and also heard the sizzle noise when in defrost mode plugged unit up to a different outlet and informed him to monitor unit and if it happens again we know it?s a problem with the unit and we can come back with another tec to get another opinion and if not then we know it?s a outlet issue and would need to get in contact with an electrician
We serviced a
Frigidaire Refrigerator
Near Rochester, NY 14625
Tina
Job Details: 09/05/2023
Put fridge into service mode and it?s the Damper thats making noises when it opens and closes. Ordering a new one and will come back to install 9/5 installed new damper and put into service mode to test it and it?s opening and closing without any sounds and working the way it should
We serviced a
MAYTAG dishwasher
Near Pittsford, NY 14534
Derek
Job Details: 09/05/2023
Needs a new main board. $255 for the part plus$115.00for labor +tax and shipping going to look at new units. Board is burnt and discolored at the main plug in for the power source and the heater. Also there is brownish discoloring on the green part of the board
We serviced a
Samsung Refrigerator
Near Rochester, NY 14618
Cristian
Job Details: 09/05/2023
Customer complaint no cooling when I got to customer home unit was in demo mode took off demo mode and Ran unit about 25 min and seen full frost pattern in freezer but when I unplug unit compressor sounded weird when starting possible compressor is starting to act up if issue comes back will recommend someone to check compressor.
We serviced a
Samsung refrigerator
Near Rochester, NY 14624
Cristian
Job Details: 09/05/2023
Ice-maker setting was turned off told customer keep ice maker on and wait 24 hours
We serviced a
Maytag Dryer
Near Rochester, NY 14616
Cristian
Job Details: 09/05/2023
There was a Screen on the outside vent causing weak heat .
We serviced a
samsung dishwasher
Near Fairport, NY 14450
Jose R
Job Details: 09/05/2023
Samsung dishwasher was spitting a leak error code and the drain pump would run non stop customer had to turn off the breaker for it to stop when diagnosing unit had to do a soft reset on the unit and run a diagnostic test. while on site everything passed and could not replicate any leaks inform customer to make sure the drain line is sitting up high and has a loop into disposal and inform them to monitor unit and they have a 90 day service call complete
We serviced a
Bosch dishwasher
Near Pittsford, NY 14534
Tanner
Job Details: 09/05/2023
Installed drain lines and air brake. Tested unit and unit tested good.
We serviced a
Whirlpool washer
Near Canandaigua, NY 14424
Derek
Job Details: 09/05/2023
Needs a new computer
We serviced a
samsung Refrgierator
Near Spencerport, NY 14559
JK
Job Details: 09/05/2023
Door when swapped from right to left door switch wires where pinched and finally broke was able to butt connect wires together if problem returns will need the door switch wire harness
We serviced a
Whirlpool Refrgierator
Near Webster, NY 14580
Chris
Job Details: 09/05/2023
Unit off apon arrival, turned unit on and compressor started cooling the system Will need to catch unit in failed state if issue returns
We serviced a
MAYTAG Dryer
Near Rochester, NY 14618
Tina
Job Details: 09/05/2023
Dryer was making a weird noise when spinning, there was a golf tee stick in between the drum and case. Item was removed and there is no more sounds
We serviced a
Whirlpool Refrigerator
Near Irondequoit, NY 14617
JK
Job Details: 09/05/2023
Defrost thermostat defective and took out main pcb relay both will need to be replaced. 9-5-23: Replaced main pcb and both defrost thermostats ran and tested all is working good.
We serviced a
Whirlpool washer
Near Penfield, NY 14526
Tanner
Job Details: 09/05/2023
Quoted for new lid lock assembly. Customer looking at all options. Will call if opt to replace.
We serviced a
Whirlpool washer
Near Honeoye Falls, NY 14472
Jose R
Job Details: 09/05/2023
Customer had a bunch of coins stuck in the pump not allowing the unit to drain went ahead and cleaned out pump and ran a smart install unit operating with in specs complete
We serviced a
Magic chef Dryer
Near Pittsford, NY 14534
Tina
Job Details: 09/05/2023
Dryer was heating there was a very large load in the dryer. Took dryer apart and tested all components and everything is working and Elena is coming on and is bright orange.
We serviced a
GE refrigerator
Near West Henrietta, NY 14586
Cristian
Job Details: 09/05/2023
Replace fridge fan motor and software update .
We serviced a
Amana Dryer
Near Rochester, NY 14619
Jose D
Job Details: 09/01/2023
No heat on site. The element did not pass the continuity test, everything else checks out good. Customer will need the element replaced. Replaced heating element, ran and tested, the dryer is now heating good.
We serviced a
Whirlpool Refrgierator
Near Rochester, NY 14625
Cristian
Job Details: 09/01/2023
Complaint of warm fridge. FZ and FF are room temp. Compressor not running. Cycled defrost timer and compressor never starts. Jumped thermostat and compressor turns on. Open thermostat, ordering new thermostat
We serviced a
Maytag Dishwasher
Near Pittsford, NY 14534
Derek
Job Details: 09/01/2023
Found the float was triggered due to water had leaked. Cleaned out and checked for leaks none found. Customer states she used 2 pods because they were stuck together. It probably over studded the dishwasher.
We serviced a
LG Dryer
Near Rochester, NY 14624
Jose D
Job Details: 09/01/2023
No heat on site, dryer high limit thermostat did not pass continuity test. Replaced dryer high limit thermostate. Ran and tested, unit now has heat.
We serviced a
MAYTAG Dryer
Near Rochester, NY 14605
Cristian
Job Details: 09/01/2023
Replace Maytag maintenance kit tested unit no squeaking noise
We serviced a
Frigidaire dishwasher
Near Victor, NY 14564
Derek
Job Details: 09/01/2023
Needs a new spray arm orbital. Replaced the spray arm and tested its spinning great now. The old one the bottoms metal piece broke off and was hitting on the heater element.
We serviced a
Whirlpool Dryer
Near Rochester, NY 14607
Cristian
Job Details: 09/01/2023
Replace door switch tested unit working normal now .
We serviced a
Roper washer
Near Rochester, NY 14612
Jose D
Job Details: 09/01/2023
Unit not draining on site, removed all the water, and confirmed that the drain pump is not working. Customer states she will just buy another unit since the repair cost is about the same for what she paid for it.
We serviced a
Kitchen aid Stove
Near Pittsford, NY 14534
Derek
Job Details: 09/01/2023
Cook top need new gas valve knob assy not sparking when the dial is turned. 8286561 Going to be about $412
We serviced a
frigidaire Refrgierator
Near Greece, NY 14612
Jose R
Job Details: 09/01/2023
Customer does not have a full frost pattern and has partial frost customer has a compressor issue and will be exploring there options on a new one
We serviced a
Kenmore washer
Near Webster, NY 14580
Chris
Job Details: 09/01/2023
Checked all electrical connections and did factory reset - unit started working and no error codes stored If problem returns would recommend new main Pcb, but Kenmore has discontinued part and is NLA
We serviced a
MAYTAG washer
Near West Henrietta, NY 14586
Jose R
Job Details: 09/01/2023
Customers lid lock was bad causing the unit not to go into a cycle went ahead and replaced lid lock unit opera with in specs complete
We serviced a
Bosch Dryer
Near Rochester, NY 14619
Jose R
Job Details: 09/01/2023
Customer has a bad dryer electronic control board shows that manufacture no longer makes the part and would want 607 for it wrote coupon to customer and they will be exploring there options on a new one
We serviced a
Kitchen aid dishwasher
Near East Rochester, NY 14445
Chris
Job Details: 09/01/2023
No power out of main PCB to motor Part is NLA and we are unable to repair
We serviced a
GE oven
Near Pittsford, NY 14534
Chris
Job Details: 09/01/2023
Replaced customer supplied selector switch and our oem bake element, unit tests ok
We serviced a
frigidaire Refrgierator
Near Penfield, NY 14526
Chris
Job Details: 09/01/2023
Needs new electronics Estimate approx 680.00 plus taxes due ( after service call of 99.99 plus tax is paid) Eta 2-3 days to get parts No repair at this time Send email invoice home owner tending to important family matters
We serviced a
Electrolux Dryer
Near Rochester, NY 14609
Cristian
Job Details: 09/01/2023
Replace REAR BEARING KIT tested unit no noise .
We serviced a
Samsung dishwasher
Near Rochester, NY 14612
Cristian
Job Details: 09/01/2023
Brand new dishwasher only few days old the frame is fully damage Custumer needs to get a hold of the store unit is unrepairable .
We serviced a
Electrolux washer
Near Fairport, NY 14450
Jose D
Job Details: 09/01/2023
Gasket was twisted up on site, after further investigation, the right side tube hanging spring was broken. Therefore the tub is sinking down towards the right side. Customer will need a new hanging spring. Replaced the washer suspension spring. Ran and tested. No leaks, and it went through a full spin cycle no problem. No error codes. Customer paid in full.
We serviced a
Whirlpool Dryer
Near East Rochester, NY 14445
Chris
Job Details: 09/01/2023
Blower motor failed causing element to burn up Needs atleast element assy and blower cap. Venting also disconnected apon arrival and will need to be reattached if repaired. Called LL and gave diag, no repair at this time Parts are approx 410 plus tax / shipping + labor
We serviced a
LG Washer
Near Pittsford, NY 14534
Cristian
Job Details: 09/01/2023
Base on the research notes they have issue with this uE code apparently there is a software update for this smart balance future will recommend first customer to contact lg for update if not we can replace board about $700 total
We serviced a
Whirlpool refrigerator
Near Webster, NY 14580
Chris
Job Details: 09/01/2023
Replaced customer supplied left freezer door rail
We serviced a
ge dryer
Near Hilton, NY 14468
Jose R
Job Details: 09/01/2023
Had to replace belt unit operating with in specs complete
We serviced a
samsung refrigerator
Near Walworth, NY 14568
Derek
Job Details: 09/01/2023
Icemaker frozen up. Samsung tech sheet recommended a new kit. Installed kit per Samsung, everything tested great.
We serviced a
Samsung washer
Near East Rochester, NY 14445
Jose R
Job Details: 09/01/2023
Customer Walter valve was turned off not allowing any eye to get inside of the unit went ahead and turned on water and ran a smart install unit operating with in specs complete
We serviced a
Whirlpool Refrigerator
Near West Henrietta, NY 14586
JK
Job Details: 08/31/2023
Complaint of warm temps. Measured 56 degrees in FF and 48 in FZ. Compressor not running. Confirmed 120;VAC not going to compressor or condenser fan. L1 for those components runs through defrost controller then thermostat in series. While dropping front controls unit powered on compressor. Measured 120 VAC from defrost controller. Due to unit failing intermittently unable to rule out defrost controller vs thermostat. Ordering both parts. Customer will call back if unit goes into failed state so we can come back and attempt to narrow diagnosis.
We serviced a
Whirlpool washer
Near Rochester, NY 14625
Cristian
Job Details: 08/31/2023
Will recommend gear case part not available. And belt
We serviced a
Whirlpool Refrgierator
Near Pittsford, NY 14534
JK
Job Details: 08/31/2023
Removed old plastic line and installed copper line tested all for leaks and all is leak free. Customer had refrigerator pulled out when arrived and scratched flooring when they moved the unit.
We serviced a
LG Dryer
Near Pittsford, NY 14534
Derek
Job Details: 08/31/2023
He dryer lint trap screen is broken and a piece of the plastic was wedged in the blower fan causing it to be unbalanced and have a weird vibration. I removed the lid and the front of the dryer to clean out. There was a lot of lint and hair down in the blower housing. Ran and tested for 10 minutes. The dryer is working well.
We serviced a
Kenmore refrigerator
Near Pittsford, NY 14534
Derek
Job Details: 08/31/2023
Replaced the inlet valve that was supplied and tested.
We serviced a
ge washer
Near Fairport, NY 14450
Tina
Job Details: 08/31/2023
Washer was not going into spin cycle I checked the belt and it was torn apart and not even on the pulley anymore. A new belt is being ordered. 8/31 installed new belt and washer is spinning and working without issues.
We serviced a
GE washer
Near Rochester, NY 14618
Jose R
Job Details: 08/31/2023
Customer door boat has a bunch of rips causing the unit to leak from the front customer will need gasket to get issue resolved
We serviced a
Frigidaire dishwasher
Near Rochester, NY 14620
JK
Job Details: 08/31/2023
Landlord forgot to call and cancel, was already into machine when told by Tennant.
We serviced a
Frigidaire Gallery Refrigerator
Near East Rochester, NY 14445
Tina
Job Details: 08/31/2023
Installed new ice maker, ran them full cycle and filled with water
We serviced a
jenn air Oven
Near Webster, NY 14580
Chris
Job Details: 08/31/2023
Replaced keypad / ui console Unit now heats and all buttons appear operational
We serviced a
MAYTAG Washer
Near Webster, NY 14580
Chris
Job Details: 08/31/2023
Neutral hanging inside junction box and grounded to chassis, reconnected wire to terminal block and unit powers up
We serviced a
GE refrigerator
Near Williamson, NY 14589
Chris
Job Details: 08/31/2023
We serviced a
Samsung refrigerator
Near Irondequoit, NY 14617
Cristian
Job Details: 08/31/2023
Replaced updated icemaker kit, inlet and updated cover and drain Cycled all ice makers and verified fill, unit is cooling and all appears ok
We serviced a
Frigidaire oven
Near Rochester, NY 14617
Cristian
Job Details: 08/31/2023
Replace igniter tested unit heats up fine now
We serviced a
GE Oven
Near Pittsford, NY 14534
JK
Job Details: 08/31/2023
Replace burner did explain to customer any other parts is not available.
We serviced a
GE oven
Near Williamson, NY 14589
Chris
Job Details: 08/31/2023
Installed new lower fan and board sensor and unit is not showing error codes and is heating up.
We serviced a
Frigidaire refrigerator
Near Victor, NY 14564
Derek
Job Details: 08/31/2023
Syce error Needs electronics no repair at this time estimate approx 630 plus tax due
We serviced a
Kenmore washer
Near Irondequoit, NY 14617
Cristian
Job Details: 08/31/2023
I found the water drain pump would bind up and not allow the washer to spin properly . I checked the coupler I replaced last year it looked good.
We serviced a
Whirlpool Dishwasher
Near Rochester, NY 14625
Tina
Job Details: 08/31/2023
Replace bi metal tested unit working good
We serviced a
Whirlpool oven
Near Pittsford, NY 14534
Tina
Job Details: 08/31/2023
Replaced oven control and verified temperatures in both ovens are within a few degrees off set point and tests ok
We serviced a
Whirlpool dishwasher
Near Rochester, NY 14609
Cristian
Job Details: 08/31/2023
Water is not coming into dishwasher and an F9E1 error code is showing. There is no communication between board and valve which has burns out from running along wi5 drain pump that burned out from running when it was not pumping anything. Water inlet is also not functioning correctly
We serviced a
Samsung refrigerator
Near Canandaigua, NY 14424
Derek
Job Details: 08/31/2023
If customer calls back will recommend icemaker kit Ice route #and ice tray
We serviced a
MAYTAG washer
Near Rochester, NY 14616
Jose R
Job Details: 08/31/2023
Weds a new drain pump not always coming on and draining the water. The wash plate is stripped out. Belt is coming apart and the gear feels loose for the drive pulley
We serviced a
Frigidaire oven
Near Fairport, NY 14450
Derek
Job Details: 08/31/2023
Customer unit was not providing the proper amps to the igniter so the unit would not heat up at all went ahead and replaced igniter now unit is operating with in specs complete
We serviced a
whirlpool dryer
Near Pittsford, NY 14534
JK
Job Details: 08/31/2023
Heating element grounded repaired ran and tested all is working good.
We serviced a
GE Dryer
Near Irondequoit, NY 14622
Jose R
Job Details: 08/31/2023
Customer unit was filled up with a bunch of lint went ahead and cleaned out the vent and took out all the lint where the lint trap is at and also where the motor is as well unit heating up and operating with in specs complete Unit looks like it was worked on before seen stripped screws on unit and could not make a determination where the broken rusted parts came out of
We serviced a
LG washer
Near Rochester, NY 14618
JK
Job Details: 08/31/2023
Flashing OE error code on site. Cleaned filter. Drain pump is not working, drain pump will need to be replaced. Replaced drain pump, ran and tested, unit is now draining.
We serviced a
ge dryer
Near Hilton, NY 14468
Jose R
Job Details: 08/31/2023
Customer had a bad start switch that had to be replaced also had to adjust the drum so the switch by the motor can click and that the unit can start turning inform customer to monitor unit but it?s operating with in specs
We serviced a
Whirlpool dryer
Near Fairport, NY 14450
Jose R
Job Details: 08/31/2023
When diagnosing unit customer heating element and fuses were checking customer has a bad motor informed on price and customer stated that they will be exploring their options on a new one complete
We serviced a
Whirlpool refrigerator
Near Victor, NY 14564
Derek
Job Details: 08/31/2023
I cleaned out the orifice on the back right burner. I also cleaned out the little ports for the gas in the aluminum burner. The ice maker had a chunk of ice right next to the water inlet tube. When he ice maker would fill with water it was spraying all into the bottom of the housing instead of in the cube tray.
We serviced a
frigidaire dishwasher
Near Fairport, NY 14450
Chris
Job Details: 08/30/2023
Needs inlet and drain assy , as well as upper rack is falling apart No repair at this time
We serviced a
Samsung washer
Near Webster, NY 14580
JK
Job Details: 08/30/2023
Drain pump had shoulder pad stuck in and could not drain removed shoulder pad tested all and all is testing good.
We serviced a
Kitchenaid Washer
Near Pittsford, NY 14534
Tina
Job Details: 08/30/2023
Customer said washer was leaking when running. Ran a load thru all cycles and there is nothing leaking. Checked hoses and water inlet and everything is good. Let customer know if it happens again within 90 days he is cover for this same issues.
We serviced a
Whirlpool Washer
Near Rochester, NY 14610
Tanner
Job Details: 08/30/2023
Complaint of noise during spin. Ran unit and able to reproduce complaint. Removed cover and tested suspension and tested good. Removed agitator. Ran spin and noise still heard. Sound is internal to driveline. Needs new Gearcase. Customer opting to replace.
We serviced a
LG refrigerator
Near East Rochester, NY 14445
Tanner
Job Details: 08/30/2023
Flipped door. Tested unit and unit tested good.
We serviced a
Whirlpool washer
Near Pittsford, NY 14534
Derek
Job Details: 08/30/2023
Needs filter it?s leaking after cleaning it . Replaced filter and tested no leaks and the washer is draining properly. The filter was clogged up and not allowing the unit to drain. Ran and tested a few times, everything is working properly.
We serviced a
Samsung oven
Near Ontario, NY 14519
Chris
Job Details: 08/30/2023
Replaced bake Igniter and tests ok
We serviced a
samsung Washer
Near Rochester, NY 14604
JK
Job Details: 08/30/2023
Basket transmission shaft has warped and is allowing inner basket tub to no be free floating and rubbing on tub cap all items will need to be replaced.
We serviced a
Kenmore Elite Oven
Near Fairport, NY 14450
Derek
Job Details: 08/30/2023
Replaced the right hand side burner control know it was burned out. I also replaced the one flat connector on the back side it was a little melted. Ran and tested all the burners and they?re workin great.