We serviced a
Kenmore Dishwasher
Near Fairport, NY 14450
Chris
Job Details:
04/06/2023
Replaced door cable kit and dispenser assy
We serviced a
Samsung washer
Near Webster, NY 14580
Tanner
Job Details:
04/06/2023
Complaint of no wash. Start wash and unit drains/fills but no tumble. Enter diagnostic and able to produce 3C2 motor error. Removed stator and measured 11.5 resistance across all 3 windings, a proper reading. Could not find specifications on Hall sensor but none of the contacts testing open or excess resistance. Reassembled unit. Ran rinse and spin and unit now tumbling. May have been corroded connection causing feedback to ACU that was out of range or a hard reset from unplugging unit corrected a data constraint. If issue persists order ACU.
We serviced a
Samsung refrigerator
Near North Chili, NY 14514
JK
Job Details:
04/06/2023
Refrigerator will need freezer evap cover with fan and defrost thermostat.
We serviced a
Samsung washer
Near Webster, NY 14580
Chris
Job Details:
04/06/2023
Needs water inlet valves special order.
Installed new valves. Tested unit via warm wash and valves tested good.
We serviced a
Amana washer
Near Fairport, NY 14450
Jose R
Job Details:
04/06/2023
No defect was found when diagnosing the unit went ahead and ran overall diagnostic and passed also calibrated the unit for customer inform them to run multiple loads and inform us on how it?s going unit working with in specs complete
We serviced a
Frigidaire refrigerator
Near Fairport, NY 14450
Cristian
Job Details:
04/05/2023
Replace ice-maker tested unit ice-maker is filling fine
We serviced a
Frigidaire Refrigerator
Near Ontario, NY 14519
Chris
Job Details:
04/05/2023
Apt 402 Replaced sound dampening kit , unable to alter farther for noises
Also Apt# 502 appears to have a wiring harness issue , big job and parts on factory back order estimate 300-350 plus tax dependent on time part on backorder
Also vent appears restricted unable to clear as it is a 2nd floor /roof exit
We serviced a
LG washer
Near Fairport, NY 14450
Chris
Job Details:
04/05/2023
Replaced condensation inlet valve
Checks ok
We serviced a
MAYTAG oven
Near Spencerport, NY 14559
JK
Job Details:
04/05/2023
Oven is hooked to a generac system and will need to talk with them on the delay cycle.
We serviced a
Samsung Garbage disposal
Near Pittsford, NY 14534
Jose R
Job Details:
04/05/2023
Disposal would not rotate just make a humming noise went ahead sand cleaned out the inside of it and took out all of the glass unit started to work with in specs complete
We serviced a
Whirlpool Microwave
Near Webster, NY 14580
Cristian
Job Details:
04/05/2023
If customer calls back will need main board for microwave and switch for stove
We serviced a
Whirlpool washer
Near Pittsford, NY 14534
Cristian
Job Details:
04/05/2023
Will need gear-case and cam
We serviced a
Whirlpool washer
Near Rochester, NY 14626
Jose R
Job Details:
04/05/2023
Went ahead and ran a overall diagnostic everything passed also went ahead and ran unit with 4 towels on a rinse and spin also ran with in specs informed customer on load size and soil level But unit is working with in specs complete
We serviced a
conservator refrigerator
Near Ontario, NY 14519
Chris
Job Details:
04/05/2023
Appears air duct had frost / ice build up usually caused by door ajar
If issue comes back and no possibility of door ajar issue recommend new evap fan assy and evap Thermistor
We serviced a
Frigidaire Refrigerator
Near Brockport, NY 14420
JK
Job Details:
04/05/2023
Icemaker waterline kinked unkinked ran and tested all is working good, dishwasher needed reset due to power outage ran and tested all and all is working good. Cleaned sump and checked discharge line and all is clean and clear.
We serviced a
lg Dishwasher
Near Fairport, NY 14450
Tanner
Job Details:
04/04/2023
Complaint of OE error. This is a slow drain error. Water in unit. Start unit and drain pump starts to pump then quits. Confirmed constant 12VDC from ACU to drain pump. Needs new drain pump. Installed new drain pump and during testing observed small drip under unit. There is a pin hole leak in drain pump assembly. Signs of water visible when light is under dishwasher. Does not appear to be extensive water damage. Customer looking at cost of replace vs. repair and will contact if they opt for repair.
We serviced a
samsung dryer
Near Penfield, NY 14526
Tina
Job Details:
04/04/2023
Sryer was making speaking sounds when it was taken apart the idler pulley has seized up and would not spin. A new pulley, belt and wheelers were installed as part of a maintenance kit. Dryer is working without any squeaking
We serviced a
Whirlpool Dryer
Near Fairport, NY 14450
Derek
Job Details:
04/04/2023
The washer wouldn?t stop draining when I got there. I opened the locked door took the clothes out and they weren?t that wet. There wasn?t much water in the drum. I ran and drained it about 5 times and no issues. I checked the r hose from the sensor to the back of the drum. I pulled the check valve off and made sure it wasn?t plugged. I pulled the filter off and made sure it wasn?t clogged. I ran a full diagnostic cycle with no issues. I ran a quick wash with no issues. It doesn?t seem to put much water I. The drum. She?s going to try it today and see how it does. I have a inlet valve on order in case it messes up again.
We serviced a
Kenmore Fridge
Near Rochester, NY 14606
Cristian
Job Details:
04/04/2023
Replace door switch unit is working fine customer paid first visit
We serviced a
Frigidaire refrigerator
Near Fairport, NY 14450
Tanner
Job Details:
04/04/2023
Fridge has a leak and customer is getting a new appliance
We serviced a
amana Refrigerator
Near Penfield, NY 14526
Chris
Job Details:
04/04/2023
Replaced compressor start device and unit is cooling
We serviced a
Kenmore dishwasher
Near Rochester, NY 14612
JK
Job Details:
04/04/2023
Rinse aid cup broken tab, sump diverter can't find home position and is leaking all will need to be replaced to repair.
We serviced a
Frigidaire Dishwasher
Near Macedon, NY 14502
Derek
Job Details:
04/04/2023
Computer board is all corroded. 120v is at the wiring at the dishwasher. There is 120v to the door switch and to the main computer board. I inspected the board and found it was corroded in a spot. I attached a file photo.
We serviced a
GE Stove
Near Webster, NY 14580
Chris
Job Details:
04/04/2023
Installed customer supplied LP conversation kit and unit checks ok
We serviced a
Kenmore Dryer
Near Rochester, NY 14624
JK
Job Details:
04/04/2023
Dryer belt broken due to seized belt tensioner replaced all as a kit ran and tested all is operating good.
We serviced a
ge Microwave
Near Pittsford, NY 14534
Cristian
Job Details:
04/04/2023
Will need mag ,Hvc, diode
We serviced a
Samsung dishwasher
Near Webster, NY 14580
Chris
Job Details:
04/04/2023
Replaced water wall assembly and ui , passes all diag checks in service mode
Had to order from different distributor to avoid back order of parts and may be slightly higher cost than original estimate
We serviced a
Maytag Washer
Near Fairport, NY 14450
Tina
Job Details:
04/04/2023
Unplugged and ran a diagnostics check, went thru all cycle without issues then did a quick wash load and ran without any issues.
We serviced a
Electrolux washer
Near Honeoye Falls, NY 14472
Derek
Job Details:
04/04/2023
Door boot and a new soap dispenser. Replaced these parts and tested 2 cycles and both ran with out any leaks.
We serviced a
Samsung Oven
Near Webster, NY 14580
Tanner
Job Details:
04/04/2023
Complaint of no bake. No igniter glow. Confirmed 120 VAC present at igniter. Needs new igniter.
Replaced igniter. Tested unit via 250 degree bake and unit tested good.
We serviced a
MAYTAG refrigerator
Near Fairport, NY 14450
Tina
Job Details:
04/04/2023
Replaced ice maker still under warranty, steamed ice line tup make sure not frozen.
We serviced a
jenn air oven
Near Pittsford, NY 14534
JK
Job Details:
04/04/2023
Bake igniter bad replaced ran and tested all is working good.
We serviced a
frigidaire refrigerator
Near Pittsford, NY 14534
Cristian
Job Details:
04/04/2023
Nothing wrong with refrigerator.
We serviced a
Whirlpool refrigerator
Near Rochester, NY 14609
Tanner
Job Details:
04/03/2023
Complaint of water dripping into FF section.
Ice over drain tube. Cleared ice. Found straw in drain tube. Removed straw. Tested unit and unit tested good.
We serviced a
Whirlpool Refrigerator
Near Rochester, NY 14606
Cristian
Job Details:
04/03/2023
Will need to come back replace door switch
We serviced a
Whirlpool Refrigerator
Near Victor, NY 14564
Derek
Job Details:
04/03/2023
Compressor is working no cold air coming into the unti. Cooling fins and fan are working. Unit acts like it?s out of cooling Freon. Lg model Kenmore and is 10yrs old.
We serviced a
GE washer
Near Webster, NY 14580
Tina
Job Details:
04/03/2023
Needs new RPS sensor
4/3 installed new RPS sensor and ran a full load and it?s working without issues
We serviced a
Kenmore dishwasher
Near Rochester, NY 14612
Cristian
Job Details:
04/03/2023
Ran diagnosed test and heater did work explain customer have to run sink for a little .when ruining dishwasher first shot of water was 70 degrees seconds shot with sink running was 90 degrees also need to use rinse aid .
We serviced a
Whirlpool dishwasher
Near Rochester, NY 14624
JK
Job Details:
04/03/2023
Dishwasher will need new main pcb, wiring harness and sump complete due to broken wires burnt computer and bad motor and leaking sump.
We serviced a
Kenmore Dryer
Near Pittsford, NY 14534
JK
Job Details:
04/03/2023
Idler wheels bad installed as kit, ran and tested all is running good.
We serviced a
kenmore washer
Near Pittsford, NY 14534
Tina
Job Details:
04/03/2023
Washer was not draining, changed out drain pump and tested it and it?s still not working, Checked all doses and there is nothing blocking it. There is no voltage or a broken wire. Customer going to get new washer
We serviced a
LG Dryer
Near Fairport, NY 14450
Derek
Job Details:
04/03/2023
Found the drum was cracked and making the thumping noise. Customer is going to look to replace in the near future. I vacuumed out the dryer while it was opened
We serviced a
Samsung Dryer
Near Ontario, NY 14519
Chris
Job Details:
04/03/2023
Appears unit needs motor.
Model number tag is partially missing but think I found correct part number.
Homeowner not present only baby sitter at residence
Left VM to call office with payment and order part if wanted
We serviced a
whirlpool Refrgierator
Near Pittsford, NY 14534
Chris
Job Details:
04/03/2023
Appears control got stuck in defrost mode , reset unit and cooled back down
If issue comes back will need new ACU and would be approx 305 plus tax and shipping due
We serviced a
whirlpool washer
Near Rochester, NY 14624
JK
Job Details:
04/03/2023
Drain pump bad replaced under warranty and instructed customer that if problem comes back will need new motor as well.
We serviced a
Kenmore Oven
Near Rochester, NY 14609
JK
Job Details:
04/03/2023
Unit will need main PCB ran and tested lower oven all are withing range with thermostat control, unable to verify parts with model number due to model tag worn off.
We serviced a
MAYTAG refrigerator
Near Webster, NY 14580
Chris
Job Details:
04/03/2023
Needs new freezer door, wiring harness is faulty in door
# LW10839374
Door is 879.99 plus labor, tax and shipping
No repair at this time
We serviced a
kenmore refrigerator
Near Fairport, NY 14450
Chris
Job Details:
04/03/2023
Unit has sealed system issues unable to repair
We serviced a
Frigidaire refrigerator
Near Pittsford, NY 14534
Tanner
Job Details:
04/03/2023
Complaint of water and ice at bottom of freezer. Found plugged defrost drain. Steamed ice. Cleared debris from drain. Tested drain and drain tested good.
We serviced a
Whirlpool refrigerator
Near Fairport, NY 14450
Chris
Job Details:
04/03/2023
Was able to catch noise/vibration- definitely from compressor running and causing frame/cabinet to vibrate shimmed and tightened lines and compressor mounts
If problem persists would recommend compressor be replaced due to excessive vibration
We serviced a
Samsung refrigerator
Near Honeoye Falls, NY 14472
Tanner
Job Details:
04/03/2023
Complaint of ice in FF section. Found massive ice blocking over Evap cover. Attempted to force defrost, while removing connector to check for current to defrost circuit board split. Unit not completely unusable. Confirmed continuity through element. Needs upgraded Evap assembly with fan and ACU at no charge per AP. Customer looking at all options and will call if they opt for repair.
We serviced a
GE Washer
Near Sodus, NY 14551
Chris
Job Details:
04/03/2023
Replaced hot water inlet valve and checks ok
Estimate approx 289 plus tax ( includes trip)
We serviced a
Frigidaire Refrigerator
Near Victor, NY 14564
Derek
Job Details:
04/03/2023
Ice jam at the bottom of he freezer. I used my steamer to defrost. I also pulled he freezer out and cleaned the drain hose.
We serviced a
MAYTAG Stove
Near Macedon, NY 14502
Derek
Job Details:
04/03/2023
$200 for parts and labor to repair. They opted not to replace it the oven is older 10 yrs needs the left side infineote switch
We serviced a
Kitchen aid dishwasher
Near Fairport, NY 14450
Chris
Job Details:
03/31/2023
Needs pump assy
No repair at this time
Customer has 30 dollar coupon so approx 299.99 would be due if part ordered
We serviced a
Electrolux Oven
Near Webster, NY 14580
Tina
Job Details:
03/31/2023
Range has an F15 error it?s getting the 120V display board is bad. Showing it?s Not available anymore but will get back to customer if we?re able to find it.
We serviced a
amana refrigerator
Near Penfield, NY 14526
Cristian
Job Details:
03/31/2023
Replace heater done
We serviced a
Whirlpool refrigerator
Near Macedon, NY 14502
Derek
Job Details:
03/31/2023
Defrosted the fridge needs the heater drain probe on the freezer still. Cleaned the drain tube.
On my return trip the fridge was at 35 and the freezer was at -4 the customer also stated the food I. The fridge wasn?t frozen this time!! I installed the heater probe into the drain tube to keep it from freezing.
We serviced a
Whirlpool oven
Near Fairport, NY 14450
Derek
Job Details:
03/31/2023
I replaced the bake element and tested its came up to temp and is working good.
We serviced a
Kenmore dishwasher
Near Fairport, NY 14450
Derek
Job Details:
03/31/2023
The timer doesn?t seem to be working correctly. The heat comes on to dry before the cycle is over. The spray arms aren?t spinning properly. The motor sounds loud. It?s 25 yr old dishwasher the timer alone is $315. Not worth putting that kinda money into that old of a unit.
We serviced a
Samsung refrigerator
Near Penfield, NY 14526
Tina
Job Details:
03/31/2023
Water line was leaking. They did not want a new line because a hole would have to be drilled bigger so I cut the old line and got rid of the check and connected it back up and it?s working.
We serviced a
samsung washer
Near Henrietta, NY 14467
Cristian
Job Details:
03/31/2023
Ran diagnostic pass no error code ran load with customer watching pass didn?t see no issue ,customer education on the load size and cycles .
We serviced a
Frigidaire dishwasher
Near Rochester, NY 14606
Cristian
Job Details:
03/31/2023
Replace drain hoes tested unit no leaks and unit is running fine now
We serviced a
whirlpool Oven
Near Fairport, NY 14450
Chris
Job Details:
03/31/2023
Unit partially disassembled apon arrival customer to put cover back on per customer.
Replaced bake tstat , unit heats and cycles but found bad broil element-customer to order
We serviced a
Whirlpool oven
Near Webster, NY 14580
Chris
Job Details:
03/31/2023
Replaced oven control
We serviced a
LG range
Near Brockport, NY 14420
JK
Job Details:
03/31/2023
Oven will need a new convection fan and blade. Do not use oven till repaired due to fire damage to machine and home.
3.31.23 installed convection fan ran and tested all is working good, icemaker will need to be replaced.
We serviced a
Samsung dishwasher
Near Webster, NY 14580
Chris
Job Details:
03/31/2023
Needs vein / wall assy and ui has been saturated by water
No repair at this time
Estimate approx 629 plus tax less trip charge would be due
We serviced a
Whirlpool refrigerator
Near North Chili, NY 14514
JK
Job Details:
03/31/2023
Refrigerator compressor is blown and Refrigerator will need replaced.
We serviced a
Whirlpool Washer
Near Fairport, NY 14450
Jose R
Job Details:
03/31/2023
Went ahead and replaced water valve unit working with In Specs and is filling correctly now nice solid pressure complete
We serviced a
LG Washer
Near Churchville, NY 14428
JK
Job Details:
03/31/2023
Cold water inlet valve leaking replaced ran and tested all is working good and leak free.
We serviced a
GE washer
Near Rochester, NY 14612
Tina
Job Details:
03/31/2023
Cement block fell off back of tub and broke post right off the tub. Customer is going to get a new appliance
We serviced a
Samsung washer
Near Victor, NY 14564
Derek
Job Details:
03/31/2023
I had no problems with it spinning except the shocks seem weak and when the unti goes out of balence it trips the safety arm and shuts it down from spinning. I replaced the shocks and tested on a rinse and spin cycle and delicate cycle. The machine accomplished both without any issues. There was some scuffing on the top ring of the washer, and a big blue streak. It looks like the unit has been over loaded and that will definitely damage the shock absorbers and ruin other parts of the machine. I let them know to do half to 3/4?s of a load when washing.
We serviced a
uline icemaker
Near Rochester, NY 14623
Chris
Job Details:
03/30/2023
Needs icemaker and inlet
Estimate approx $838 plus tax (include trip fee) balance would be approx 710 plus tax to repair - no repair at this time
We serviced a
Kitchen aid dishwasher
Near Pittsford, NY 14534
Derek
Job Details:
03/30/2023
The customer had a new dispenser and I installed it for them. The old one the spring for the soap dispenser had snapped. I ran and tested afterwards to make sure it was opening and there were no leaks.
We serviced a
Lg washer
Near Webster, NY 14580
Chris
Job Details:
03/30/2023
Replaced lid lock assy and checks ok
We serviced a
Kenmore Dryer
Near Fairport, NY 14450
Jose R
Job Details:
03/30/2023
Replaced Maintenance kit unit working with in specs complete
We serviced a
Frigidaire Refrigerator
Near Ontario, NY 14519
Chris
Job Details:
03/30/2023
Unit 402
Noise is normal
See page 18 of manual
https://www.manua.ls/frigidaire/fftr2021ts/manual?p=18
There are sound dampening pads designed for this unit but only solve noise at a minimum and is still present
Approx 200 plus tax and shipping would be due to install sound damping kit
We serviced a
Whirlpool Dryer
Near Ontario, NY 14519
Chris
Job Details:
03/30/2023
Replaced heating element
We serviced a
Kitchen Aid dishwasher
Near Rochester, NY 14626
JK
Job Details:
03/30/2023
Replaced rack adjusters and all is working good.
We serviced a
MAYTAG Dryer
Near Rochester, NY 14609
Cristian
Job Details:
03/30/2023
Replace timer tested unit everything is working fine
We serviced a
samsung dishwasher
Near Pittsford, NY 14534
Jose R
Job Details:
03/30/2023
Had to pull unit all the way out to clean to clean the hose drain unit properly draining and working with In specs if issue happens again will recommend to change drain hose
We serviced a
samsung Range hood fan
Near East Rochester, NY 14445
Tina
Job Details:
03/30/2023
Customer contacting manufacturer
We serviced a
frigidaire Oven
Near Macedon, NY 14502
Derek
Job Details:
03/30/2023
3/30/23 The customer bought a piece of glass and I installed it. Ran the oven to make sure it was ok. Needs oven glass and it?s a special order item. I will have to reuse the insulation and gasket they?re nla
We serviced a
Whirlpool Dryer
Near Penfield, NY 14526
Chris
Job Details:
03/30/2023
Installed new maintenance kit and checks ok
We serviced a
GE Dishwasher
Near Pittsford, NY 14534
Tina
Job Details:
03/30/2023
Replaced water inlet valve and drain hose and tested everything. No leaks and draining without issues
We serviced a
samsung dryer
Near Fairport, NY 14450
Cristian
Job Details:
03/30/2023
Replace idler tested unit everything is working
We serviced a
Samsung washer
Near Rochester, NY 14626
Cristian
Job Details:
03/30/2023
Rock stuck between the drum causing noise I removed the rock no noise occur run unit on diagnostic no issues found
We serviced a
GE refrigerator
Near Webster, NY 14580
Chris
Job Details:
03/30/2023
Not defrosting
Needs defrost components
Estimate approx 340 plus tax would be balance due
No repair at this time
We serviced a
MAYTAG washer
Near Pittsford, NY 14534
Tina
Job Details:
03/30/2023
Washer is leaking from a crack in the tub so customer is going to get a new one.
Dryer had new wheels, idler and belt replaced also had new venting put on. Heats up and runs without issues.
We serviced a
Whirlpool dishwasher
Near Spencerport, NY 14559
JK
Job Details:
03/30/2023
Dishwasher will need main pcb and UI control in black cost of repair is more than new dishwasher.
We serviced a
samsung refrigerator
Near Greece, NY 14612
JK
Job Details:
03/30/2023
Replaced evap cover, drain kit with heater and thermostat all is running and operating good.
We serviced a
GE dishwasher
Near Rochester, NY 14624
Jose R
Job Details:
03/29/2023
Went ahead and did a software update and unit working with in specs if issue happens again customer would need ui board and main control board
Model#gdf620hgj2bb
We serviced a
samsung Garbage disposal
Near Pittsford, NY 14534
Chris
Job Details:
03/29/2023
Removed debris from grind chamber, debris does not appear to be from disposal.
We serviced a
samsung dryer
Near Webster, NY 14580
Chris
Job Details:
03/29/2023
Replaced pulley and heating element
We serviced a
Kitchen aid refrigerator
Near Hilton, NY 14468
JK
Job Details:
03/29/2023
Icemaker bad and will need to be replaced.
03.29.23: Installed new icemaker ran test in service mode all passed filled all is working correctly.
We serviced a
GE Washer
Near Pittsford, NY 14534
Derek
Job Details:
03/29/2023
Needs a new transmission the oil has leaked out of it and is all over the belt and Lilly system. Customer is going to look at new machines because this repair is going to be north of $500 to fix it.
We serviced a
Samsung washer
Near Webster, NY 14580
Chris
Job Details:
03/29/2023
Needs new basket?.customer getting a new washer
We serviced a
Samsung refrigerator
Near Irondequoit, NY 14609
Jose R
Job Details:
03/29/2023
To come back on friday to install the remaining parts. Went ahead and replaced main board was able to get unit to work compressor turning on
We serviced a
ge refrigerator
Near Fairport, NY 14450
Tina
Job Details:
03/29/2023
Fridge ice was maker was fine he called about the condenser fan that?s stopped running so a new one is being ordered.
I checked out fridge in the garage which is a 25 year old Hotpoint and the temp is the freezer is off. They decided to just keep it how it is and wait for it to break
3/29 installed new condenser fan motor and blade And working without issues
We serviced a
Kitchen Aid refrigerator
Near Webster, NY 14580
Chris
Job Details:
03/29/2023
Cleared drain and ice , installed upgraded defrost drain