We serviced a
LG refrigerator
Near Rochester, NY 14624
Cristian
Job Details:
08/08/2023
No cooling Compressor is runny really hot cuts off after a min would recommend getting LG involved to get check compressor .
We serviced a
Whirlpool washer
Near Penfield, NY 14526
Tanner
Job Details:
08/08/2023
Complaint of no wash/noise. Similar to last issue. Found shift actuator arm disengaged from Cam splutch assembly. Replaced with updated shift actuator. Tested unit and unit tested good.
We serviced a
Frigidaire refrigerator
Near Rochester, NY 14608
Jose R
Job Details:
08/08/2023
Customer unit is is over freezing in side of the fridge everything on the top is frozen seeing that damper is not available to order but would recommend thermostat
We serviced a
Samsung Dryer vent
Near Rochester, NY 14608
Jose R
Job Details:
08/08/2023
Customer vent was broken went ahead and replaced it with a semi rigid vent and two clamps as well tested unit and confirmed that the vent was put on right and operating correctly
We serviced a
LG Dishwasher
Near Rochester, NY 14620
JK
Job Details:
08/08/2023
Filled and drained multiple times no issues, found glass in drain filter removed all is good, door seal looks good removed food debri on bottom left corner of base ran and tested no leaks informed customer to run a cleaner through machine.
We serviced a
whirlpool cooktop
Near Williamson, NY 14589
Chris
Job Details:
08/08/2023
Replaced front right infinite switch
We serviced a
Samsung dishwasher
Near Rochester, NY 14626
Jose R
Job Details:
08/08/2023
Customer has a bad circulaton motor causing the unit not to run and circulate and not having the dishes to be clean customer will be exploring there options on a new one
We serviced a
Whirlpool Refrgierator
Near Pittsford, NY 14534
Tanner
Job Details:
08/08/2023
Complaint of breaker tripping and ice in FF compartment. Customer has relocated outlet via extension cord and tripping has gone away. Breaker is AFCI and compressor is variable speed. Variable speed motors can make changes in frequency that can cause AFCI to trip inadvertently. Customer seeking electrician to replace breaker.
Unit had defrost drain blockage. Cleared ice blockage. Inspected drain tube and no obvious blockage. Melted ice via steam. Customer to monitor.
We serviced a
MAYTAG washer
Near Pittsford, NY 14534
Derek
Job Details:
08/08/2023
Needs a new washer all the electrical has shorted out and burned up all the boards
We serviced a
samsung washer
Near Pittsford, NY 14534
Tina
Job Details:
08/08/2023
Drain pump was not working. A new one was installed and it?s working without issues.
We serviced a
GE Dryer
Near Rochester, NY 14624
JK
Job Details:
08/08/2023
Belt broken replaced vacuumed inside all is clean and running good.
We serviced a
GE dishwasher
Near Penfield, NY 14526
Derek
Job Details:
08/08/2023
Updated the software for the dishwasher ram and tested good.
We serviced a
LG refrigerator
Near Rochester, NY 14610
Cristian
Job Details:
08/08/2023
Checked full frost only half frosted this is a seal system issue will recommend getting LG involved .
We serviced a
Whirlpool oven
Near Webster, NY 14580
Chris
Job Details:
08/08/2023
Frig needs dispenser board but part is NLA and we are unable to repair
Gas range set temp and actual temp are pretty close the 30 minutes we were observing temps
May be slightly lower so we calibrated oven slightly warmer , if problem is persistent would recommend new temp control and overlay estimate approx 277.00plus tax and shipping would be due
We serviced a
Whirlpool refrigerator
Near Rochester, NY 14626
Jose R
Job Details:
08/08/2023
Customer unit would not be cooling inside of the fridge compartment then start to cool back up and work fine so customer was having intermittently issue recommended the electronic control board inform customer on 90 day service call and to monitor unit
We serviced a
Speed Queen washer
Near Rochester, NY 14617
JK
Job Details:
08/08/2023
Will need timer and belt tensioner kit
8-8-23: Replaced timer and Belvidere kit ran and tested all and timer is advancing normally and belt and idler are quite.
We serviced a
Speed Queen washer
Near Victor, NY 14564
Derek
Job Details:
08/08/2023
It?s throwing a lid lock error code. The lid lock gets stuck and won?t open. Manager is Shawn Rollins asst mgr is Nicole they will have a credit card for payment .upon return. I replaced the lid switch it was soaked with water and covered in grease causing it to not operate properly. Ram and tested the washer and it?s working fine now.
We serviced a
Whirlpool Dryer
Near Fairport, NY 14450
Tina
Job Details:
08/08/2023
Dryer was squeaking when in use, took apart and say that idler pulley was broken. A maintenance kit was installed with 4 wheels, belt and pulley and the dryer was vacuumed out. Dryer is running without issues.
We serviced a
Samsung range
Near Rochester, NY 14606
Jose R
Job Details:
08/08/2023
Customer bake portion was not working went ahead and confirmed that the broil portion was working then when running the bake was not getting any amps went ahead and replaced Robertshaw igniter and unit is now working with in specs complete
We serviced a
Samsung refrigerator
Near Rochester, NY 14623
JK
Job Details:
08/08/2023
F/F Evap fan blade cracked and under warranty to be replaced.
8-8-23: Replaced FF evap cover with fan changed defrost patter to 17 all is testing good instructed customer to monitor.
We serviced a
MAYTAG washer
Near Pittsford, NY 14534
Derek
Job Details:
08/08/2023
The computer boards aren?t communicating with one another. The motor board is clicking but nothing is happening. The main board is having issues as well talkin to the user interface.
We serviced a
Whirlpool dryer
Near Rochester, NY 14612
Cristian
Job Details:
08/08/2023
Replace heater tested unit everything is working now
We serviced a
samsung Refrgierator
Near Fairport, NY 14450
Cristian
Job Details:
08/08/2023
Will recommend Freezer Evap DA97-11824B
We serviced a
Speed Queen Washer
Near Victor, NY 14564
Derek
Job Details:
08/08/2023
Cleaned out the filter and vacuumed out the drain line from the tub to the drain pump. I also vacuumed out the drain line from the pump. I filled and drained 5 times no issues. I also manually spun the drain pump impeller fan by hand. It felt good it had good resistance, and wasn?t loose or sloppy.
We serviced a
GE refrigerator
Near Webster, NY 14580
Chris
Job Details:
08/08/2023
Replaced water filter sensors board and new oem filter
Unit reset and is operating properly
We serviced a
Samsung refrigerator
Near East Rochester, NY 14445
JK
Job Details:
08/08/2023
Readjusted bottom drawer all is closing good.
We serviced a
Samsung washer
Near Penfield, NY 14526
Chris
Job Details:
08/08/2023
Replaced door boot/bellow and checks ok
We serviced a
GE refrigerator
Near Rochester, NY 14609
Cristian
Job Details:
08/08/2023
Replace heater
We serviced a
Maytag Refrigerator
Near Pittsford, NY 14534
Tanner
Job Details:
08/08/2023
Complaint of leak in FF section. Found water dripping in from FZ to FF. Drain tube is blocked, poor frost pattern on Evap. Only achieved 20% frost. Advised not to rectify drain issue as unit is on its last leg.
We serviced a
GE Refrigerator
Near Rochester, NY 14625
Tina
Job Details:
08/07/2023
FF section was getting warm and deli drawer was freezing. Evap fan was not working so a new one was installed
We serviced a
Whirlpool refrigerator
Near Rochester, NY 14625
Cristian
Job Details:
08/07/2023
Customer said fridge is working fine now all he needs was a coils to be clean done .
Dishwasher all it need was to be screwed to get reinstalled
Hood range will need Multiple parts .
We serviced a
frigidaire Refrgierator
Near Penfield, NY 14526
Chris
Job Details:
08/07/2023
Installed trim and mounting kit , ran new copper water line.
All tests ok
We serviced a
oven whirlpool
Near Walworth, NY 14568
Derek
Job Details:
08/07/2023
The customer already had a new cook top there . They just couldn?t get the burners and brackets attached. I pulled all the burners and brackets out took the wiring off and mounted to the cool top. I then had to put all the connectors back on. I minted the cook top back on and tested the burners. All of them are working great!
We serviced a
Samsung Washer
Near Rochester, NY 14618
Jose R
Job Details:
08/07/2023
Customer unit has a bad pump also leaking water from the soap dispenser and also the gasket unit does not have a ring on gasket and everything is rusted out customer will just be exploring there options on a new unit
We serviced a
GE dishwasher
Near Pittsford, NY 14534
Tina
Job Details:
08/07/2023
Dishwasher was not draining so the hoses were cleaned out and the pump was taken
Off and a piece of glass was taken out now drain pump is working and a software update was done
We serviced a
MAYTAG Dryer
Near Rochester, NY 14619
Jose R
Job Details:
08/07/2023
Customer had a burnt wire going into the heating element causing the unit not to heat up went ahead and replaced wire unit operating with in specs
We serviced a
frigidaire washer
Near Rochester, NY 14610
Jose R
Job Details:
08/07/2023
Replaced main board on unit and ran a overall diagnostic and made sure the unit filled agitated and drain and spin and everything passed and is working with in specs complete
We serviced a
Samsung refrigerator
Near Penfield, NY 14526
Cristian
Job Details:
08/07/2023
Replace temp sensor and thermo fuse to freezer
We serviced a
Samsung Washer
Near Rochester, NY 14618
Jose R
Job Details:
08/07/2023
Went ahead and cleaned out the dryer and also the vent to the unit and also confirmed that the filter was cleaned out on the washer units are operating with in specs complete
We serviced a
MAYTAG Washer
Near Rochester, NY 14616
Cristian
Job Details:
08/07/2023
Actuator did work but washer has a really loud grinding sound coming from the gear case Customer will not fix .
We serviced a
GE Stove
Near Fairport, NY 14450
Tina
Job Details:
08/07/2023
07/27/2023 12:59 pm by Tina White
7/27 installed new glass cook top and put back together and UI board is not working.
Talked to GE and has JK come and work on it with me and board went back after being u plugged. All harnesses are good and getting voltage.
Oven is still under warranty since it was just purchased in February so customer is going to call and get parts shipped to him and we will install. He will call once he has them to reschedule
8/7 installed new UI, jumper harness, Wi-Fi module, and 2 main boards and range is still doing the same exact thing. Talked to GE again and it?s been deemed non repairable and they are going to be replacing it since it?s still under warranty.
GE case number 10675703
We serviced a
Samsung Refrigerator
Near Rochester, NY 14625
Tina
Job Details:
08/07/2023
Stove was doing intermittent lighting, cleaned burner and it?s working without issues.
Did not have me look at ice Maker
We serviced a
Kenmore refrigerator
Near Rochester, NY 14625
Jose R
Job Details:
08/07/2023
Customers drain line was frozen over causing the unit not to drain properly ice would build up in the freezer and in the fridge went ahead and defrosted all the ice build up and made sure the water was draining properly also made sure that the drain line was clean and no debris build up unit opera with in specs complete
We serviced a
bosh dishwasher
Near Rochester, NY 14618
Tina
Job Details:
08/07/2023
There is a hole in the drain hose in the back of the dishwasher. A new one is being ordered
8/7 new hose was installed and there is not a leak anymore
We serviced a
Whirlpool refrigerator
Near Fairport, NY 14450
Tina
Job Details:
08/07/2023
Tray in ice maker was broken and deformed, a new ice maker was installed.
Shelf is just a drop off and customer will install
We serviced a
Kitchen aid refrigerator
Near East Rochester, NY 14445
JK
Job Details:
08/07/2023
Ran refrigerator through service mode checked all components all are checking king good problem is with frost buildup on evap and is a known problem with kitchenaid. Recommend to contact kitchenaid if problem returns.
We serviced a
Frigidaire Microwave
Near Farmington, NY 14425
Derek
Job Details:
08/07/2023
I found the spring for the door latch had come off of the holder. I reattached it to a different part of the door so that it would put tension on the latching mechanism.
We serviced a
kenmore dishwasher
Near Macedon, NY 14502
Derek
Job Details:
08/04/2023
Bent he tab down for the door latch and it seems to be working good.
We serviced a
ge oven
Near Fairport, NY 14450
Derek
Job Details:
08/04/2023
JKP70DP1BB Needs a new board nla
We serviced a
Whirlpool Dishwasher
Near Rochester, NY 14617
Jose R
Job Details:
08/04/2023
Customers unit is filling with water then it?s stay quiet and does not go into the next cycle when diagnosing unit viewed that the wash pump is getting the 120 volt and it?s not running so customer has a bad pump customer does not want to go along with repair and will be exploring there options on a new one
We serviced a
frigidaire Refrgierator
Near Farmington, NY 14425
Derek
Job Details:
08/04/2023
Last stop on Friday needs compressor fan and a new ice maker.
We serviced a
LG dishwasher
Near Webster, NY 14580
Derek
Job Details:
08/04/2023
I couldn?t find anything abnormal. Or strange noises the customer hasn?t used the dishwasher in a few days?? Not sure it it cleared itself out. I told them to call back if it keeps happenings
We serviced a
Kitchen aid refrigerator
Near Webster, NY 14580
Cristian
Job Details:
08/04/2023
Will recommend filter case assembly
We serviced a
ge dryer
Near Irondequoit, NY 14609
Jose R
Job Details:
08/04/2023
Tried replacing push start switch and door switch both parts did not resolve the issue customer had a bad motor customer does not want to go along with the repair and will be exploring there options on a new one
We serviced a
kitchenaid stove
Near Webster, NY 14580
Cristian
Job Details:
08/04/2023
Replace valve tested unit no leaks #
We serviced a
LG refrigerator
Near East Rochester, NY 14445
Tina
Job Details:
08/04/2023
Everything is working, no ice build up talked to him about making sure nothing is blocking door seal.
We serviced a
Bosch dishwasher
Near Rochester, NY 14612
JK
Job Details:
08/04/2023
Ran dishwasher through many cycles along with service mode can fine no leak and adviced customer to run dishwasher and call if needed.
We serviced a
Kitchen aid dishwasher
Near Fairport, NY 14450
Tina
Job Details:
08/04/2023
Ran a diagnostic and there is a 4-3 error code which is the wash motor, dishwasher will fill with water the does nothing else. A sump w motor is being order
8/4 new sump installed and it?s working without issues.
We serviced a
LG oven
Near Webster, NY 14580
Cristian
Job Details:
08/04/2023
Replace igniter tested unit working good now
We serviced a
GE Dryer
Near Penfield, NY 14526
Jose R
Job Details:
08/04/2023
Customer had a broken timer Fitting causing the knob not to fit seen pliers on the dryer looks like it broke off When waiting for the new knob to come in informed customer that normally that physical damage and not covered but we will cover part but they will still have to pay a least a service charge
We serviced a
GE dishwasher
Near Irondequoit, NY 14617
Jose R
Job Details:
08/04/2023
Customer complaint with the unit was that it was not draining and was leaking as well when diagnosing unit went ahead and shocked everything inside of the cavity then updated the unit to its newest software then after that ran multiple loads and could not see any leaks and also the unit was draining if customer wants to go along with repair would recommend drain pump and door sea
We serviced a
Whirlpool Dryer
Near Rochester, NY 14625
Cristian
Job Details:
08/04/2023
Reaplce idler kit # tested unit no squeaking noise .
We serviced a
MAYTAG washer
Near Fairport, NY 14450
Derek
Job Details:
08/04/2023
On arrival determined unit must be uninstalled to complete repair. Attempted a drain and spin cycle to evacuate as much water as possible from unit. Keypad not allowing to easily select cycle, unit is flashing the number 3 as if the lock controls button is being pressed. Changed ACU to see if this would correct keypad faults but keypad is still not accepting commands easily. Customer advised this symptom not present on initial service call. Customer states keypad really started acting up over the weekend. Offered replacement of both ACU and UI. Derek to return on 8/4 to replace UI. Replaced ran and tested the functions all seem to be working great.
We serviced a
kenmore dishwasher
Near Pittsford, NY 14534
Jose R
Job Details:
08/04/2023
Customer unit was leaking from the circulation motor causing the unit to leak drastically went ahead and re attached hosing and ran unit multiple times now unit is operating with in specs complete customers want a us to order filter and drop off with a paper invoice a well
We serviced a
Kitchen aid oven
Near Mendon, NY 14506
JK
Job Details:
08/04/2023
Tested infinite Switch and element all is working and heating knob broken and will need to be replaced. Customer will replace.
We serviced a
GE Microwave
Near Pittsford, NY 14534
Tina
Job Details:
08/04/2023
Part NLA no charge for trip
We serviced a
maytag washer
Near Rochester, NY 14625
Cristian
Job Details:
08/04/2023
Lots of gunk on the seal told customer try to use afresh, smell can possibly be from load this this machine is belt driven that can cause smell if over loading ran quick wash with few towels and didn?t get no smell advice reduced loads to avoid smell .
We serviced a
kenmore elite refrigerator
Near Rochester, NY 14618
Tina
Job Details:
08/04/2023
Washer needed a new gear case and she said she will get a new one
Fridge needed drain cleaned out and defrosted. She said she will just keep taking the ice out of the bottom of the freezer
We serviced a
bosch dishwasher
Near Rochester, NY 14625
Derek
Job Details:
08/04/2023
Needs door seal sweep for the lower part of the door. Replaced and tested it seems not to be leaking.
We serviced a
Kitchen aid Dryer
Near Penfield, NY 14526
Derek
Job Details:
08/03/2023
I found the thermostat had failed. It wasn?t allowing the dryer to heat. I installed the thermal cutoff kit. I tested the dryer and it is heating now.
We serviced a
Kenmore washer
Near Penfield, NY 14526
Cristian
Job Details:
08/03/2023
Replaced pump
We serviced a
frigidaire dishwasher
Near Fairport, NY 14450
Cristian
Job Details:
08/03/2023
Fridge cleaned out coils
Dishwasher issue it will stay on the wash cycle for a long time never goes into drying will recommend main board # customer getting new unit
We serviced a
LG Stove
Near Penfield, NY 14526
Cristian
Job Details:
08/03/2023
Will recommend electrician to check the electric plug to unit not getting 240 volts
We serviced a
frigidaire washer
Near Rochester, NY 14607
JK
Job Details:
08/03/2023
Door lock bad and will need to be replaced, customer decided to not repair and will replace unit.
We serviced a
Frigidaire oven
Near Ontario, NY 14519
Derek
Job Details:
08/03/2023
Replaced the bad bake igniter.
We serviced a
Whirlpool Refrgierator
Near Walworth, NY 14568
Tina
Job Details:
08/03/2023
Items in freezer were frozen when I got there and fridge was at temp. Checked compressor and it was good and frost pattern on evap appeared to be good. I filled an ice cube tray and put it in freezer and told her if it?s not frozen by tomorrow there she has a leak and will need a new fridge.
We serviced a
GE refrigerator
Near Webster, NY 14580
JK
Job Details:
08/03/2023
Icemaker filter line kinked during manufacturing unkinked line ran and tested all is working good.
We serviced a
frigidaire washer
Near Rochester, NY 14607
Cristian
Job Details:
08/03/2023
Replace display ran a normal cycle went through with no problem all cycles now show all LED lights are working.
We serviced a
frigidaire oven
Near Walworth, NY 14568
Tina
Job Details:
08/03/2023
Bake igniter was not pulling correct amperage to light. A new igniter was installed and it?s pulling correct amps and Igniting without issues.
We serviced a
Samsung refrigerator
Near Rochester, NY 14612
Jose R
Job Details:
08/03/2023
Customer does not have a full frost pattern which is causing the unit not to properly cool customer has a bad compressor which they would be exploring there options on a new one complete
We serviced a
Samsung refrigerator
Near Penfield, NY 14526
Cristian
Job Details:
08/03/2023
Replace defrost sensor wait 24 hours for proper cooling .
We serviced a
Samsung Dryer vent
Near Fairport, NY 14450
Tina
Job Details:
08/03/2023
Dryer vent cleaning
We serviced a
LG Washer
Near Palmyra, NY 14522
Derek
Job Details:
08/03/2023
Replaced the drain pump it was letting the water out.
We serviced a
Frigidaire oven
Near Penfield, NY 14526
Cristian
Job Details:
08/03/2023
Looks like the fitting connectors on the bake side was burnt out casing ark to the frame Added new fitting connectors and now unit is working fine now .
We serviced a
Whirlpool dryer
Near Rochester, NY 14625
Cristian
Job Details:
08/03/2023
Replace CUTOFF-TML #tested unit heats up fine now
We serviced a
GE Dryer
Near Webster, NY 14580
Derek
Job Details:
08/03/2023
I replaced the broken belt and the cracked pulley ran and tested good.
We serviced a
Whirlpool washer
Near Penfield, NY 14526
Tina
Job Details:
08/03/2023
Ran a diagnostic and everything passed, heckled for error codes and there were non, adjusted feet then ran a load and it worked without issues
We serviced a
Samsung refrigerator
Near Irondequoit, NY 14617
Jose R
Job Details:
08/03/2023
Customer has has a bad frez evap causing unit to make a loud noise customer would need cover replaced
We serviced a
Samsung Dryer
Near West Henrietta, NY 14586
Jose R
Job Details:
08/03/2023
Customer unit was not heating up when diagnosing unit viewed that the heating element did not have continuity went ahead and replaced heating element unit operating with in specs complete
We serviced a
Kitchen aid dishwasher
Near Webster, NY 14580
Tina
Job Details:
08/03/2023
New motor and sump installed and working without issues.
We serviced a
Whirlpool oven
Near Webster, NY 14580
Tina
Job Details:
08/03/2023
Bake element was getting 240V but not getting continuity so it was bad.
A new element was installed and is working without issues.
We serviced a
samsung dryer
Near Rochester, NY 14606
JK
Job Details:
08/03/2023
Ran dryer through all cycles all temperatures are within specifications of manufacturers specs, vent line is clear other than mild buildup all sensors check good can find no issues with dryer.
Model: DVE45T3400P/A3
Serial: 0B735BCNA00305X
We serviced a
Kitchen aid Dryer
Near Penfield, NY 14526
Derek
Job Details:
08/03/2023
I found the thermostat had failed. It wasn?t allowing the dryer to heat. I installed the thermal cutoff kit. I tested the dryer and it is heating now.
We serviced a
Kenmore washer
Near Penfield, NY 14526
Cristian
Job Details:
08/03/2023
Replaced pump
We serviced a
frigidaire dishwasher
Near Fairport, NY 14450
Cristian
Job Details:
08/03/2023
Fridge cleaned out coils
Dishwasher issue it will stay on the wash cycle for a long time never goes into drying will recommend main board # customer getting new unit
We serviced a
LG Stove
Near Penfield, NY 14526
Cristian
Job Details:
08/03/2023
Will recommend electrician to check the electric plug to unit not getting 240 volts
We serviced a
frigidaire washer
Near Rochester, NY 14607
JK
Job Details:
08/03/2023
Door lock bad and will need to be replaced, customer decided to not repair and will replace unit.
We serviced a
Frigidaire oven
Near Ontario, NY 14519
Derek
Job Details:
08/03/2023
Replaced the bad bake igniter.
We serviced a
Whirlpool Refrgierator
Near Walworth, NY 14568
Tina
Job Details:
08/03/2023
Items in freezer were frozen when I got there and fridge was at temp. Checked compressor and it was good and frost pattern on evap appeared to be good. I filled an ice cube tray and put it in freezer and told her if it?s not frozen by tomorrow there she has a leak and will need a new fridge.
We serviced a
GE refrigerator
Near Webster, NY 14580
JK
Job Details:
08/03/2023
Icemaker filter line kinked during manufacturing unkinked line ran and tested all is working good.