We serviced a
Samung dishwaser
Near Rochester, New York 14624
JK
Job Details:
01/03/2025
Dishwasher main wash motor bad and will need to be replaced along with motor seal, customer will replace dishwasher.
We serviced a
Smaung Washer
Near East Rochester, New York 14445
Jose D
Job Details:
01/03/2025
Both hot and cold water lines have good water pressure and are connected in the corrects spots. Ran a diagnostic test and the washer went through with no problem, and displayed no error codes. Ran a full quick wash cycle, the washer completed the cycle with no error codes. Advised to call back if the issue happens again, and to take a picture of the error code.
We serviced a
kenmore dryer
Near Victor, New York 14564
Tina
Job Details:
01/03/2025
dryer is 19 year old and runs without issues but after being on for about 10min the motor starts to get loud and you can start to hear the bearings grinding. Customer is going to use till it breaks then get a new one.
cleaned filter in front load washer
We serviced a
Ge oven
Near Rochester, New York 14626
Cristian
Job Details:
01/03/2025
Replace bake igniter tested unit working normal now
We serviced a
Samsung refrigerator
Near Victor, New York 14564
Tina
Job Details:
01/03/2025
No power coming from the board to the rest of the fridge. It has good power coming in.
1/3 Installed new board, compressor, lights and all the fans turned on without issues. Let customer know it could take up to 48 hours to get to correct temp and to give us a call if it hasn?t gotten there by Monday.
We serviced a
Whirlpool Washer
Near Rochester, New York 14624
JK
Job Details:
01/03/2025
Washer PCB not communicating with MCB main pcb will need to be changed, tested connections to MCB all are good.
Motor control board will also be needed
We serviced a
LG Refrigerator
Near Honeoye Falls, New York 14472
Tina
Job Details:
01/03/2025
Cf-e code I checked the condenser fan I have voltages at the connector but the fan is not spinning.
1/3 Installed new condenser fan motor and fan is now running without issues.
Cleaned out dishwasher filter and drain line
We serviced a
WHirlpool Washer
Near Pittsford, New York 14534
Cristian
Job Details:
01/03/2025
Unit draining normal spinning normal ran a diagnostic and it past customer would give us a call if any other other issues
We serviced a
Samsung dryer
Near Penfield, New York 14526
Jose D
Job Details:
01/03/2025
The front left supporter wheel is seized up and damaged.i repaired the issue with the Samsung maintenance kit. Ran and tested, the dryer is no longer making the noise and is running properly.
We serviced a
Amana dryer
Near Fairport, New York 14450
Tina
Job Details:
01/03/2025
Dryer would squeak when running, I took apart and the rollers were old and the shafts had a lot of hair wrapped around them which caused grease and was preventing rollers from spinning well. I removed old ones and removed all hair and grease then installed a maintenance kit. Dryer is running without issues.
Customer decline to have vent done and back of dryer removed to cleaned lint/blower housing.
We serviced a
Frigidaire Refrigerator
Near North Chili, New York 14514
JK
Job Details:
01/03/2025
Icemaker fill tube frozen, cleared ran and tested all is working good. Monitor and call if needed allow 24 hours for ice production.
We serviced a
Speedqueeen Dryer
Near Irondequoit, New York 14609
Jose R
Job Details:
01/03/2025
Cx had a bad heating event went ahead and replaced it now unit is operating with in specs complete
We serviced a
Maytag Washer
Near Pittsford, New York 14534
Jose R
Job Details:
01/03/2025
Cx has a bad gear case will spend more for the repair and will be exploring there options on a new unit complete
We serviced a
frigidaire oven
Near Rochester, New York 14612
Jose D
Job Details:
01/02/2025
The oven fan is not working on site when preheating the oven to 350, and still won't turn on after preheating. I tested the voltage going into the oven fan throughout the preheating process and not once did it show it was getting the correct 120 voltage. Since no voltage is going into the fan throughout the process, there's a good chance one of the relays on the control board are faulty. The oven will need a new electronic control board. The igniter also has a low amperage reading, but still preheating with no issues. Advised the igniter will also be a future issue.
We serviced a
Whirlpool washer
Near Rochester, New York 14623
JK
Job Details:
01/02/2025
Lid lock bad and will need to be replaced, tested from main pcb and all is correct from there to lock and lock is non functional.
We serviced a
Whirlpool refrigerator
Near Penfield, New York 14526
Tina
Job Details:
01/02/2025
installed water reservoir and tested multiple times and there is no more leak everything is working without issues
We serviced a
kenmore dryer
Near Webster, New York 14580
Chris
Job Details:
01/02/2025
Replaced heating element and tests ok
We serviced a
Frigidaire Refrigerator
Near Fairport, New York 14450
Tina
Job Details:
01/02/2025
Ice maker is done, the burner is done. The oven need the rocker switch to make the burner go from large to small
1/2 Rocker switch is to large for the spot it goes in but customer said they will deal with it. I told her I?d order another one and if it. Omar?s in and looks smaller than we will come back and switch it out for her.
Refrigerator, ice maker and water are not working after ice maker was installed. Water valve is working and none of the lines appear to be frozen over. I told customer to change out the filter and see if that works and if not call us back and we will come back out.
We serviced a
Kitchenaid Dishwasher
Near Webster, New York 14580
Chris
Job Details:
01/02/2025
Needs new circulation motor assembly
Estimate approx 380.00-385.00 would be due on return
No repair at this time
We serviced a
Bosch Dishwasher
Near Victor, New York 14564
Tina
Job Details:
01/02/2025
installed new drain pump and ran it a few times and it drained without issues and no error code
We serviced a
Maytag Washer
Near Rochester, New York 14606
JK
Job Details:
01/02/2025
Drain hose cracked and will need to be replaced.
01-02-25:Replaced drain line ran and tested for leaks all is draining good and leaking free
We serviced a
Lg washer
Near Irondequoit, New York 14609
Cristian
Job Details:
01/02/2025
Replace drain pump tested unit draining normal now
We serviced a
Samsung Refrigerator
Near Victor, New York 14564
Tina
Job Details:
01/02/2025
All the fuses test ok?I have voltages coming into the board but none going to the lights, the compressor or the ui. It needs a board first and for most. It?s possible there is more going on I can?t tell with out it working at all.
1/2 installed new board and refrigerator turned on without issues. compressor is running and so are fans. let customer know it can take up to 48hrs to get to correct temps
We serviced a
LG Dryer
Near Pittsford, New York 14534
Jose R
Job Details:
01/02/2025
Cx did not have the filter on and sock got stuck in the motor went ahead and removed sock and cleaned the inside of the unit and made sure vent was cleaned now u it is operating with in specs complete
We serviced a
Samsung Oven
Near Penfield, New York 14526
Jose R
Job Details:
01/02/2025
We serviced a
Whirlpool Dishwasher
Near Penfield, New York 14526
Jose R
Job Details:
01/02/2025
Cx complaint was that the dishwasher was leaking when diagnosing unit could not replicate issue inform Cx to monitor unit and educate us on how it?s going if it happens again would recommend spray arm and lower door seal
We serviced a
Samsung Stove
Near Webster, New York 14580
Cristian
Job Details:
01/02/2025
Will recommend to confirm with gas company if getting good gas pressure to the stove if so safety valve will be the only recommendation part
We serviced a
Whirlpool Refrigerator
Near Ontario, New York 14519
Chris
Job Details:
01/02/2025
Installed new freezer led module
We serviced a
Maytag Refrigerator
Near Irondequoit, New York 14609
Cristian
Job Details:
01/02/2025
Heater connection was disconnected causing ice buildup, causing no cooling to the fridge cleaned out all the ice buildup. Reconnected the connection to the heater. Everything?s working normal wait 24 hours for proper cooling.
We serviced a
Maytag Washer
Near Rochester, New York 14612
Jose D
Job Details:
01/02/2025
Standing water on site, and the washer is completely unresponsive. The door switch was not fully engaging because the switch was damaged. I replaced the door switch, ran and tested, the washer is now working properly.
We serviced a
Samsung Washer
Near Penfield, New York 14526
Tina
Job Details:
01/02/2025
customer stated she has gotten unbalanced error a few times but not eveytime and over the weekend she used it without issues. Bakes key has no bounce to it so suspension rods are still good: i ran a diagnostic and it went thru without issues then i did a spin only and it worked without issues.
We serviced a
Kitchen aid dishwasher
Near Pittsford, New York 14534
Jose R
Job Details:
01/02/2025
Cx rack came off on top dish rack went ahead and made adjustment now unit is operating with in specs complete
We serviced a
GE Microwave
Near Webster, New York 14580
Chris
Job Details:
01/02/2025
Replaced interlocks and HV fuse unit tests ok
We serviced a
Whirlpool Refrigerator
Near Henrietta, New York 14467
JK
Job Details:
01/02/2025
Defrost thermostat bad and stuck open will need to be replaced was able to put a temp in until new one comes in.
01-02-25: Replaced defrost thermostat ran and tested all is operating good.
We serviced a
Whirlpool Dryer
Near Rochester, New York 14606
JK
Job Details:
01/02/2025
Dryer idler wheel bad changed as a full kit ran and tested all and all is running good and quiet.
We serviced a
Whirlpool dryer
Near Rochester, New York 14623
JK
Job Details:
01/02/2025
Dryer push to start button warn due to age and knob setting to far back on console, put a spacer into start knob ran and tested all and all is starting and working good.
We serviced a
whirlpool washer
Near Webster, New York 14580
Cristian
Job Details:
01/02/2025
Will recommend board #W11513246
Door switch #W11513248
We serviced a
Amana dryer
Near Webster, New York 14580
Chris
Job Details:
01/02/2025
Replaced weak valve coils and belt unit now tests ok
Some lint build up in filter duct may be sign that filter is not cleaned every cycle - recommend cleaning filter every load.
We serviced a
LG Dishwasher
Near Macedon, New York 14502
Derek
Job Details:
12/31/2024
$776 to fix the dishwasher it needs a new wash pump motor the bearings are bad.
We serviced a
Whirlpool Washer
Near Webster, New York 14580
Chris
Job Details:
12/31/2024
Replaced main harness and unit tests ok
We serviced a
LG Washer
Near Pittsford, New York 14534
Derek
Job Details:
12/31/2024
I filled drained and spun the washer 6 times and it?s working fine. It?s draining the water good the pump sounds good. The basket is spinning at a high rate so the clothes shouldn?t be too wet. Will have to wait until it completely fails or is becoming more frequent of an issue.
We serviced a
Samsung Washer
Near Pittsford, New York 14534
Derek
Job Details:
12/31/2024
It needs a new filter housing and the part isn?t available anymore.
We serviced a
Whirlpool Dishwasher
Near East Rochester, New York 14445
JK
Job Details:
12/31/2024
Dishwasher will need main wash motor and main pcb. Main wash motor is only getting 105v from main pcb and caused relay on main pcb to fault out.
We serviced a
Whirlpool washer
Near Fairport, New York 14450
Tina
Job Details:
12/31/2024
washer needs new suspension rods, customer said they are going to keep using and decide if they want to fix or not part number will be in notes
ice maker has been on but frozen over for over a year i spent over 40min steaming and ice bucket still would not come out. customer decided to not fix and might unplug fridge and defrost everything and have us come back off to install ice maker. part number is in notes
We serviced a
mayatg Washer
Near Rochester, New York 14624
JK
Job Details:
12/31/2024
Drive basket hub stripped and will need to be replaced. Replaced drive hub ran through recalibration and service mode all is running good.
We serviced a
samung dryer
Near Penfield, New York 14526
Chris
Job Details:
12/31/2024
Replaced idler pulley assembly and unit now checks ok
We serviced a
Maytag Dryer
Near Fairport, New York 14450
Tina
Job Details:
12/31/2024
Dryer will turn on then click sometimes it starts to tumble then stops after and randomly a PF will appear in display. I took board off and there is a burn mark on the relay so a new bard is needed. Part number will be in notes if customer decides to fix.
We serviced a
Frigidaire Diswasher
Near Hilton, New York 14468
Cristian
Job Details:
12/31/2024
I?m not getting 120 V to heating element will recommend control board
We serviced a
Whirlpool Stove
Near Fairport, New York 14450
Tina
Job Details:
12/31/2024
oven heats up and timer works but one it?s gets to temp and you shut it off then it just start beeping randomly and it won?t let you choose any options on the control panel oven is 14 years old so customer is going to get a new one
We serviced a
Bosch Dishwasher
Near Webster, New York 14580
Chris
Job Details:
12/31/2024
Replaced defective heat pump and checks ok
We serviced a
Amana refrigerator
Near Pittsford, New York 14534
Tina
Job Details:
12/31/2024
FZ evap cover was frosted over so when I removed it then entire evaporator was frozen ver. Tested a5 board and determined the defrost sensor was bad. I steamed off Evap and install3d a new sensor and everything is working without issues.
We serviced a
Kenmor Refrigerator
Near Penfield, New York 14526
Jose R
Job Details:
12/31/2024
Cx stated that he will call back if wanting repair Cx will need flapper and board and ice maker all ready have ice maker (W11629974)(WP2198633)
We serviced a
Kichen aid dishwasher
Near Webster, New York 14580
Chris
Job Details:
12/31/2024
Replaced faulty water supply line and unable to locate any other leaks - left old part with customer
We serviced a
Kitchenaid Oven
Near Pittsford, New York 14534
Cristian
Job Details:
12/31/2024
Middle burner has a few debris inside. Will have to remove the cooktop in order to see what?s going on underneath. The screws for the cooktops are pretty bad shape advice customer that if we do remove the cooktop might break the screws. Customer was aware and just going to decline the repair on the cooktop.
Did a short vent cleaning on the dryer
We serviced a
Kitchen Aid dishwasher
Near Pittsford, New York 14534
Cristian
Job Details:
12/31/2024
Replace link tested unit working and closing normal now
Will come back and replace infinity switch for cook top
We serviced a
Kenmore refrigerator
Near Rochester, New York 14626
JK
Job Details:
12/31/2024
Defrost control board bad and not going into defrost will need new defrost control.
12-31-24: installed new defrost control board ran and tested all and all is running good.
We serviced a
Samsung Refrigerator
Near Webster, New York 14580
Chris
Job Details:
12/30/2024
Needs water case assembly no repair at this time
Estimate approx 440.00 plus tax and shipping would be due if ordered- recommend turning ice off and shutting water off to unit
No repair at this time
We serviced a
Lg dishwasher
Near Rochester, New York 14624
JK
Job Details:
12/30/2024
Main wash motor bad and will need to be replaced, not economical to repair customer will replace.
We serviced a
Whripool dryer
Near Webster, New York 14580
Chris
Job Details:
12/30/2024
Needs main pcb
Estimate is approx 325.00 plus tax would be due on return if orderd
No repair at this time
We serviced a
Kenmore washer
Near Webster, New York 14580
Chris
Job Details:
12/30/2024
Replaced cold water inlet manifold valve - unit now tests ok
We serviced a
Ge Range
Near Rochester, New York 14624
JK
Job Details:
12/30/2024
Bake igniter and broil igniter bad, Replaced both ran and tested all and all is lighting and heating good.
We serviced a
GE Washer
Near Churchville, New York 14428
JK
Job Details:
12/30/2024
Drainhose cracked where goes through back wall drain hose will need to be replaced.
Connor: 585-465-0943
12-30-24:Replaced drain hose ran and tested all and all is draining without leaks and running good.
We serviced a
GE Dryer
Near Churchville, New York 14428
JK
Job Details:
12/30/2024
Was able to get rear bearing to sound off, replaced rear bearing ran and tested all is working good and quiet.
We serviced a
Amana Refrigerator
Near Webster, New York 14580
Chris
Job Details:
12/30/2024
Found bad condenser fan motor replaced and unit now able to run efficiently - customer will have to monitor over next 48 hours for accurate average temp
We serviced a
Kenmore Refrigerator
Near Victor, New York 14564
Derek
Job Details:
12/30/2024
I found the defrost drain hose was clogged I cleaned it out. I also steamed the back drain hole in the freezer section it had ice build up.n
We serviced a
Whirlpool Refrigerator
Near Rochester, New York 14609
Cristian
Job Details:
12/30/2024
I was able to remove the filter for the customer. The plastic cover is broken. They will need to get replaced. They stated that they have warranty so will call warranty.
We serviced a
Samsung Washer
Near Webster, New York 14580
Chris
Job Details:
12/30/2024
Replaced interface and unit powers up and knows you are pushing start but appears there may be a software / programming differences between old control and new controls as new Ui doesn?t appear to be communicating with old main - would need both Ui and main replaced - no repair at this time
We serviced a
Samusng refrigerator
Near Henrietta, New York 14467
Tina
Job Details:
12/30/2024
FF is working without issues but FZ will freeze items then a few days later it gets warm and things thaw out then it freezes again and repeats the cycle the evap fan was running, i pulled fridge out and took off back cover and the condenser fan is running but the compressor and all the lines going to it are burning hot to the touch which is not suppose to be that way especially with fan running. i talked to customer and let him know that it seems like something is wrong with the compressor due to how hot it is fridge is from 12/23 so he is going to call samsung and have them come out
We serviced a
Amana Washer
Near Williamson, New York 14589
Chris
Job Details:
12/30/2024
Only code in computer was long/no fill
Cleaned inlet valve screen and unit now fills much better- unable to locate any other issues
We serviced a
Frigidaire Refrigerator
Near Pittsford, New York 14534
Derek
Job Details:
12/30/2024
Need ice maker it?s not spinning. I couldn?t get the gears to turn to activate the ice maker. The motor seems to be locked up. I replaced the ice maker. It?s going to take 24-48hrs to get cubes. The freezer has to get below zero again.
We serviced a
Maytag oven
Near Rochester, New York 14624
JK
Job Details:
12/30/2024
Bake element burnt and will need to be replaced. Replaced bake igniter ran and tested all is heating and running good.
We serviced a
Kenmore Washer
Near Rochester, New York 14624
JK
Job Details:
12/30/2024
Drum bearing bad and a) will need to be replaced, some parts are NLA and not cost affective to repair.
We serviced a
Ktichenaid Dishwasher
Near Ontario, New York 14519
Chris
Job Details:
12/27/2024
Found water supply line leaking into flood pan and activating leak sensor - replaced water supply line and unable to locate any other issues- left old water line with customer
We serviced a
maytag Dryer
Near Fairport, New York 14450
Derek
Job Details:
12/27/2024
it ran good while I was there Tom was with me to verify. If it gets noisy again, he?s gonna try and record it with his phone so I can hear what the noise is if it starts acting up again.
We serviced a
GE Washer
Near North Chili, New York 14514
JK
Job Details:
12/27/2024
Ran washer through all service modes with smart hq and all sounds are the normal sounds, over filled washer to run agitating on heavy load and all normal sounds, tested all spin cycles and goes from 140rpm to 700rpms with no issues, lid lock and shifter are all in good shape and working properly.
We serviced a
ge microwave
Near Fairport, New York 14450
Tina
Job Details:
12/27/2024
microwave was sparking where the magnetron is and there is a burn mark in it. the part is NLA so customer is going to get a new appliance
We serviced a
kenmore dryer
Near Penfield, New York 14526
Chris
Job Details:
12/27/2024
Cleaned dryer vent - ran dryer and maintained proper temp and observed no abnormal noises
We serviced a
HWrilpool Dryer
Near Pittsford, New York 14534
Jose D
Job Details:
12/27/2024
The thermal fuse failed the continuity test and will need to be replaced. I replaced the thermal fuse, ran and tested, the dryer now turns on and is working properly. I also cleaned the dryer venting since it was full of lint.
We serviced a
Bosch dishwasher
Near Fairport, New York 14450
Tina
Job Details:
12/27/2024
circulation. pump has a very slow leak but due to age customer is going to get a new one. i did chest rid of the water in the bottom so customer said she will keep using till the error comes back.
We serviced a
Whirlpool Dryer
Near Fairport, New York 14450
Tina
Job Details:
12/27/2024
dryer knob had gotten stuck on the no heat option so when i moved it back the igniter lit snd i let it run for awhile and its working without issues.
We serviced a
Ge oven
Near Macedon, New York 14502
Derek
Job Details:
12/27/2024
This ge oven is from the early to mid 1990?s it needs the oven control for bake and broil. This part is obsolete and no longer available. It?s time for a new oven this one cannot be fixed.
We serviced a
samsung dryer
Near Rochester, New York 14624
Cristian
Job Details:
12/27/2024
Remove sock from lint trap
We serviced a
maytag refrigerator
Near Fairport, New York 14450
Tina
Job Details:
12/27/2024
fridge was 67? FZ is at 1? put in service mode and the FZ evap fan isn?t working so a new one is needed. Also need is the mullion, all 3 gaskets and the bushing in the right door. customer is going to get a new fridge.
We serviced a
Jenn air Stove
Near Rochester, New York 14612
Cristian
Job Details:
12/27/2024
Replace burner kit
Small element
Large element
And Front right Switch
We serviced a
Whrilpool dryer
Near Victor, New York 14564
Derek
Job Details:
12/27/2024
The dryer is heating just fine. I checked. It and it cycles the temp up and down. The dryer is in a closet and with the doors closed it doesn?t leave much room for the exhaust to vent. I shortened the hose and cut the bad section out. I told them to give it a try and let us know.
We serviced a
Ge dryerf
Near Pittsford, New York 14534
Jose D
Job Details:
12/27/2024
Installed the whirlpool dryer gas line. Checked the gas line for leaks and none are found. Ran and tested the dryer, the dryer has good heat and is working properly.
We serviced a
KEnmore Dryer
Near Pittsford, New York 14534
Tina
Job Details:
12/27/2024
customer just had house painted and they painted over her dryer venting and it dried shit so there was no airflow which caused the dryer to not dry properly.
i made sure the venting was open and airflow is good. i also installed a maintenance kit and cleaned inside of dryer out.
We serviced a
Kitchenaid Dishwasher
Near Penfield, New York 14526
Chris
Job Details:
12/27/2024
Replaced wire harness and leveled unit - verified soap dispenser operating and appears ok
We serviced a
GE Dishwasher
Near Pittsford, New York 14534
Tina
Job Details:
12/27/2024
dishwasher latch was installed but customer can?t find brackets to mount dishwasher so i?m ordering them and will come back to install. dishwasher also hadn?t been used in over a year so i cleaned dishwasher out and cleaned the drain line.
We serviced a
Bosch dishwasher
Near Webster, New York 14580
Cristian
Job Details:
12/27/2024
Replace water valve line tested unit working now
We serviced a
LG Dishwasher
Near Webster, New York 14580
Chris
Job Details:
12/27/2024
Needs sump assy also not draining fast enough
Estimate approx 600-610 plus tax and shipping would be due
We serviced a
LG dishwasher
Near Canandaigua, New York 14424
Derek
Job Details:
12/27/2024
Seems like it?s a door lock is acting up. AGM76209501 Going to hold off
We serviced a
GE Dryer
Near Webster, New York 14580
Chris
Job Details:
12/27/2024
Replaced belt and front drum glides - unit tests ok
We serviced a
Whirlpool refrigerator
Near Fairport, New York 14450
Derek
Job Details:
12/26/2024
Needs a new heater the freezer section is all frozen up. Heater tests bad in defrost mode. Also thermostat has no signal in freezer section. The ice maker is showing an error code of cannot find home position. Going to be $800 to replace parts on a close to 10yr old fridge.
We serviced a
whirlpool refrigerator
Near Penfield, New York 14526
Tina
Job Details:
12/26/2024
FF section is at 80? and FZ section is at 76?. I removed Evap cover and there is no frost pattern so customer need a new fridge. (Picture has been attached)
We serviced a
Whirlpool Washer
Near Webster, New York 14580
Chris
Job Details:
12/26/2024
Needs new harness wire broke in wire loom to pump
Approx 200.00 plus tax and shipping would be due on return if repaired.
May have warranty left recommend customer contact factory service first - no repair at this time
We serviced a
LG Dishwasher
Near Fairport, New York 14450
Jose D
Job Details:
12/26/2024
Not seeing any water leaks on site. Advised the customer to call back if the issue happens again.
We serviced a
LG Washer
Near Pittsford, New York 14534
Tina
Job Details:
12/26/2024
washer was empty of water when i arrived. i put it on rinse and spin and it drained the water and worked without issues. the husband called the wife and she said that when she used it that the water just kept filling and didn?t drain so i put a load of wash in and it went thru the entire cycles without any issues.
pump was ordered for this job and i told customers that i would hold onto pump for a bit incase there are any further issues.
We serviced a
GE Dryer
Near North Chili, New York 14514
JK
Job Details:
12/26/2024
Dryer belt broken, checked all components and all are checking good, replaced belt ran and tested all is working good.
We serviced a
Kenmore dryer
Near Pittsford, New York 14534
Jose D
Job Details:
12/26/2024
The door switch is damaged and will need to be replaced. I repalced the door switch ran and tested, the dryer now turns on and is working properly.