We serviced a
Whirlpool washer
Near Rochester, NY 14607
Tanner
Job Details: 05/01/2023
Unit 11- complaint of slow drain. Ran rinse and spin and unit drains adequately. Ran drain and spin and top spin speed achieved. Inquired with tenant about exact problem and complaint is unit requires multiple spin cycles for garments to be spun. Tenant states even on light load this happens. Tenant defines light load as still being Able to see some silver of basket when loaded. Advised any load over half the volume of the wash basket is overload and can cause this issue. Inspected drain for blockage and none found. Tenant had to leave during service call. Tenant advised I have no way of locking their door as it is on a deadbolt only. Unit 4- Complaint of slow drain/wet garments. Ran rinse and spin and drain performs adequately. Ran high spin test and unit tested good. Tenant not available to discuss useage habits. Customer advised drain stand pipe is low and could cause water siphoning but siphoning not observed on service call.
We serviced a
Speed Queen Dryer
Near Fairport, NY 14450
Derek
Job Details: 05/01/2023
The belt had worked it?s way into the groove of the drum. It didn?t have enough tensions to spin the drum. I took the belt back out and routed it better. I ran the dryer for 20 min without any issues.
We serviced a
Samsung Washer
Near Webster, NY 14580
Jose R
Job Details: 05/01/2023
When customers unit is going into a spin mode unit has a wobble and when looking at the nut the holds the drum down is cracked and making a scraping noise that?s the reason for the unit always adding time when it goes into a spin mode customer would need nut and possible clutch
We serviced a
Frigidaire refrigerator
Near Rochester, NY 14626
JK
Job Details: 05/01/2023
Defrost thermostat blown replaced ran and tested all is working good.
We serviced a
GE refrigerator
Near Webster, NY 14580
Chris
Job Details: 05/01/2023
Tightened door handles on ge refrigerator. Turned on water on to fridge and ice and water appear ok ? don?t see any water leaks Recommend customer watch fridge next 48 hours for leaks as we don?t know why previous homeowners turned water off. Replaced interlock switches on microwave
We serviced a
Kenmore Washer
Near Fairport, NY 14450
Cristian
Job Details: 04/28/2023
Replace top cover with seal no leaks
We serviced a
Bosch Microwave
Near Penfield, NY 14526
Chris
Job Details: 04/28/2023
Replaced door interlock assy and checks ok
We serviced a
Whirlpool dishwasher
Near Fairport, NY 14450
Cristian
Job Details: 04/28/2023
Replace water line and instal dishwasher did recommend customer get a plumber to check water line under sink
We serviced a
Whirlpool washer
Near Webster, NY 14580
Cristian
Job Details: 04/28/2023
It was in child lock causing unit not to start unit working fine
We serviced a
GE Dishwasher
Near Pittsford, NY 14534
Derek
Job Details: 04/28/2023
Replaced the dishwasher door hinge straps.
We serviced a
Frigidaire oven
Near Macedon, NY 14502
Cristian
Job Details: 04/28/2023
Replace igniter tested unit everything working fine
We serviced a
Whirlpool Dryer
Near Fairport, NY 14450
Derek
Job Details: 04/28/2023
Needs a new timer it?s not advancing rough the cycle.the timer was replaced and tested it?s working and functioning normally.
We serviced a
Samsung Refrigerator
Near Penfield, NY 14526
Cristian
Job Details: 04/28/2023
Replace igniter for stove will need to come back for fridge icemaker
We serviced a
ge hood
Near Pittsford, NY 14534
Chris
Job Details: 04/28/2023
Connector not seated on main board
We serviced a
Kitchen Aid Oven
Near Fairport, NY 14450
Derek
Job Details: 04/28/2023
Removed old range and down draft , installed new kitchenaid with down draft in its place Venting did not match up so had to change venting configuration
We serviced a
GE oven
Near Penfield, NY 14526
Chris
Job Details: 04/28/2023
Replaced bake element and checks ok
We serviced a
GE refrigerator
Near Fairport, NY 14450
JK
Job Details: 04/28/2023
Compressor inverter board bad and will need to be replaced, replaced inverter board ran and tested all is cooling and running good.
We serviced a
SAMSUNG washer
Near Rochester, NY 14626
Jose R
Job Details: 04/28/2023
Customer unit would not go into a spin mode when diagnosing unit seen that the clutch was broken apart and those broken parts caused the motor to crack as well customer would need (DC97-18439A) (DC93-00236C)
We serviced a
Samsung oven
Near Rochester, NY 14620
JK
Job Details: 04/28/2023
Replace Orfice customer don?t have gas connected to the unit so we could not test unit .
We serviced a
GE washer
Near Fairport, NY 14450
Chris
Job Details: 04/28/2023
Found cold water shut off to washer, may have a plumbing issue as water can be heard running Same with dishwasher pex line under house is spit not allowing water to unit Needs plumber
We serviced a
ge range
Near Rochester, NY 14617
JK
Job Details: 04/28/2023
Sisters of Mercy Rochester, NY 14617 R/F burner will need to be replaced due to inner burner burnt out. 04-28--23: Replaced R/F burner ran and tested all is operating good.
We serviced a
LG washer
Near Victor, NY 14564
Derek
Job Details: 04/28/2023
Drain pump is installed needs a new drain hose installed on return trip.
We serviced a
Frigidaire refrigerator
Near Ontario, NY 14519
Chris
Job Details: 04/28/2023
Replaced dispenser assembly and checks ok
We serviced a
GE dryer
Near Rochester, NY 14621
Jose R
Job Details: 04/27/2023
Customer unit would not go into a spin mode when diagnosing unit found that the wires were not connected and that the handle to select a cycle had a crack on it so added a zip tie and unit is now working with in specs complete
We serviced a
Frigidaire refrigerator
Near Webster, NY 14580
Chris
Job Details: 04/27/2023
Fill tube not lining up with ice maker fill funnel causing water to splash out side. All parts are installed and working properly- possible liner bow or warp due to previous ice build up ? Installed fill tube extension so water is caught in fill funnel
We serviced a
Whirlpool refrigerator
Near Fairport, NY 14450
Cristian
Job Details: 04/27/2023
If happens again will recommend water valve
We serviced a
kenmore oven
Near Rochester, NY 14617
Jose R
Job Details: 04/27/2023
Customer has a bad board which is discontinued and out of stock inform them they can do a rebuild on the board will take about a month to come in but customer will be exploring there options on getting a new one When diagnosing dryer customer complaint was that there was a gas smell and when taking a look at it the unit gas line was loose had to tighten it up and no leak unit working with in specs complete
We serviced a
LG washer
Near Williamson, NY 14589
Chris
Job Details: 04/27/2023
Needs drum and basket No repair at this time
We serviced a
samsung Range hood fan
Near East Rochester, NY 14445
JK
Job Details: 04/27/2023
Installed touch boards ran and tested all is working good.
We serviced a
samsung dryer
Near Rochester, NY 14610
Cristian
Job Details: 04/27/2023
Customer will need fan wheel part number on notes
We serviced a
Whirlpool Dryer
Near Ontario, NY 14519
Chris
Job Details: 04/27/2023
Replaced heater tower Tco kit and checks ok
We serviced a
Frigidaire Washer
Near Victor, NY 14564
Derek
Job Details: 04/27/2023
Needs a new tub bearing. It?s growling badly. Going to need a new hub and seal.
We serviced a
MAYTAG washer
Near Rochester, NY 14609
JK
Job Details: 04/27/2023
Bearings in gearcase are bad causing motor to shutdown after to much resistance, gearcase will need to be changed.
We serviced a
Bosch dishwasher
Near Rochester, NY 14610
Cristian
Job Details: 04/27/2023
Customer will need new wash pump but parts not available
We serviced a
Whirlpool washer
Near North Chili, NY 14514
JK
Job Details: 04/27/2023
Machine lid lock bad along with striker, motor and belt has bad windings. and all will need to be replaced. Please call if you decide to repair, total would be $686.93
We serviced a
GE dishwasher
Near Rochester, NY 14617
Cristian
Job Details: 04/27/2023
Unit needed software update unit is working fine now
We serviced a
kitchenaid Refrigerator
Near Rochester, NY 14625
Chris
Job Details: 04/27/2023
Found diffuser cover / tstat capillary not seated correct may have been short cycling Doors were open a lot prior to arrival and unable to check temps accurately If problem persist appears it would be a cold control issue but part appears to be NLA Part # 1125591
We serviced a
Samsung Dryer
Near East Rochester, NY 14445
Cristian
Job Details: 04/27/2023
There was a sock stuck inside the motor causing no spin unit works fine now
We serviced a
Speed queen Dryer
Near Fairport, NY 14450
Derek
Job Details: 04/27/2023
The speed queen dryer was noisy and had a shuttering sound. A new set of drum rollers was installed and the belt tensioner pulley. He ont lower roller was worn and vibrating. I also found a dry sheet in the blower fan wheel. That would def make the stuttering noise. Ran and tested good nice and quiet now. The kenmore dryer had a seized up drum roller. The belt tensioner pulley was making a lot of noise. The belt was worn and cracking it too was replaced.
We serviced a
Frigidaire Washer
Near Brighton, NY 14610
Jose R
Job Details: 04/27/2023
Customer unit would need a inner and outer door with hinge to fix her issue cost of repair is about the same price as a new one will be exploring there options on getting a new unit Also with Lg in the other building customer stated that the unit has been working fine for the last week informed them to monitor it and if any issue don?t be hesitant to give us a call complete
We serviced a
Kenmore refrigerator
Near Rochester, NY 14626
JK
Job Details: 04/27/2023
Water line leaking and will need to be replaced, 4-27-23: Replaced water line ran and tested all is leak free and running good.
We serviced a
Bosch dishwasher
Near Webster, NY 14580
Chris
Job Details: 04/27/2023
Unit had leaky inlet valve, replaced inlet valve and checks ok Left old part with customer
We serviced a
LG oven
Near Fairport, NY 14450
Chris
Job Details: 04/27/2023
Replaced display Pcb and unit checks ok
We serviced a
lg dryer
Near Macedon, NY 14502
Derek
Job Details: 04/26/2023
Thermal coupler is burned up in the motor along with a couple of the wires. Needs a new motor. I vacuumed out the dryer and cleaned it all up. I replaced the motor. Reassembled the dryer and tested on normal and timed dryer. It ran 15 min each cycle no problem.
We serviced a
GE range
Near Rochester, NY 14625
Chris
Job Details: 04/26/2023
Replaced front right infinite controller and knob Checks ok
We serviced a
Samsung refrigerator
Near East Rochester, NY 14445
Jose R
Job Details: 04/26/2023
Customer unit is frozen frozen over and would need the ice maker kit to resolve her issue customer will be reaching out to Samsung to see if they will cover the repair if not will follow up with to get the job done
We serviced a
Frigidaire Refrigerator
Near Ontario, NY 14519
Chris
Job Details: 04/26/2023
Defrosted ice room and replaced ice room defrost heater, thermistor assy Passes all diag mode checks
We serviced a
Frigidaire washer
Near Webster, NY 14580
Chris
Job Details: 04/26/2023
Gear and clutch package seized up No repair Estimate approx 515-535 plus tax and shipping would be due
We serviced a
Maytag Dryer
Near Webster, NY 14580
Chris
Job Details: 04/26/2023
Installed new heating element and checks ok
We serviced a
Samsung refrigerator
Near Victor, NY 14564
Jose R
Job Details: 04/26/2023
Customers unit in the freezer was getting water build up on the bottom of the cavity when diagnosing the unit seen that the drain hole was frozen over had to use steamer to clean it up and get to the back and make sure the drain hose was cleaned out as well unit working with in specs complete
We serviced a
Amana Dryer
Near Irondequoit, NY 14609
Cristian
Job Details: 04/26/2023
Replace semi rid vent and elbow tested unit no smell everything normal
We serviced a
samsung washer
Near Ontario, NY 14519
Chris
Job Details: 04/26/2023
Needs spin basket , rear tub and bellow
We serviced a
whirlpool Dryer
Near Hilton, NY 14468
JK
Job Details: 04/26/2023
Ran dryer for over 20 minutes and all is quiet and running good.
We serviced a
Samsung Dryer
Near Irondequoit, NY 14617
Cristian
Job Details: 04/26/2023
Replace both front wheels there is a slight of a rubbing noise coming from the back believing it?s the back frame holding drum but would not be to worried about it will still work fine .
We serviced a
Samsung Refrigerator
Near Fairport, NY 14450
Jose R
Job Details: 04/26/2023
Customer ice maker was not working informed customer she would need a ice maker kit installed customer stated she was going to go through Samsung to get her issue resolved complete
We serviced a
MAYTAG washer
Near Scottsville, NY 14546
JK
Job Details: 04/26/2023
Ran washer through many cycles and can find nothing wrong
We serviced a
LG refrigerator
Near Rochester, NY 14624
JK
Job Details: 04/26/2023
Replaced both freezer door slides tested all for seal and all is opening and closing good and sealing good.
We serviced a
Samsung washer
Near Rochester, NY 14618
Jose R
Job Details: 04/26/2023
Customer stated the unit would not fill with water when diagnosing unit informed customer that he has to give it time before it fills because unit first detects the load and how much clothes is in there before filling after that that it filled and is working with in specs complete
We serviced a
Amana refrigerator
Near Rochester, NY 14613
Cristian
Job Details: 04/26/2023
Replace defrost board
We serviced a
Samsung washer
Near Greece, NY 14612
JK
Job Details: 04/26/2023
Ran machine through full service mode all components check good ran machine through wash cycle all ran good can find no fault with washer.
We serviced a
Samsung refrigerator
Near Fairport, NY 14450
Cristian
Job Details: 04/26/2023
If Customer calls back will need evep cover,temp sensor and drain kit
We serviced a
frigidaire Washer
Near Brighton, NY 14610
Derek
Job Details: 04/26/2023
I replaced the lid lock. I also let them know they need to keep their loads balanced. I also let them know if it gets stuck in the locked position to press and hold the start button and it will cancel the load and typically will unlock the lid as long as it?s working. I ran and tested the unti a couple of times.
We serviced a
GE refrigerator
Near Webster, NY 14580
Chris
Job Details: 04/26/2023
Has bad inlet valve and condenser fan is slow and machine compartment is very hot No repair at this time Estimate approx 340 plus tax would be due on return of fixed
We serviced a
frigdaire dryer
Near Webster, NY 14580
Derek
Job Details: 04/25/2023
Replaced the blower wheel it was stripped out and the motor wasn?t working.
We serviced a
Whirlpool washer
Near Irondequoit, NY 14622
Cristian
Job Details: 04/25/2023
Replace drain pump assembly
We serviced a
MAYTAG Refrigerator
Near Rochester, NY 14606
JK
Job Details: 04/25/2023
Jazz board bad replaced ran and tested all is working good.
We serviced a
MAYTAG washer
Near Penfield, NY 14526
Tanner
Job Details: 04/25/2023
Complaint of unable to start a cycle. Leading up to this noise during spin. Following stored errors: F7E7 unable to reach top speed F7E1 basket speed fault Ran auto diagnostic and cycles runs well till spin. Motor hums but no spin. Examined under unit and Gearcase has dropped oil. Unable to spin cam rotor. Gearcase seized. Broke through by spinning basket through top. Typical failed bearing noise present. Needs new Gearcase. Customer researching all options.
We serviced a
Whirlpool washer
Near Palmyra, NY 14522
Derek
Job Details: 04/25/2023
The washer is draining fine. I did have 2 water inlet valve error codes. I tested the washer and the valves seem to be working fine. In case they?re need and the machine stops working correctly. F8-E1 W11316255 Hot valve $72.00 W11316256 Cold valve $72.00 Plus labor.
We serviced a
Whirlpool Stove
Near Rochester, NY 14609
Jose R
Job Details: 04/25/2023
Customer has two bad infinite switch which are showing parts are unavailable due to how old unit is and manufacturer does not make the part any more customer will be exploring there options on getting a new unit
We serviced a
GE dishwasher
Near Marion, NY 14505
Derek
Job Details: 04/25/2023
Bad water valve that they got from Amazon. I replaced it with a GE one and the washer is filling and working great now.
We serviced a
Whirlpool washer
Near Ontario, NY 14519
Chris
Job Details: 04/25/2023
Needs bellow no repair at this time Estimate approx 245 plus tax would be due
We serviced a
electrolux refrigerator
Near Pittsford, NY 14534
Tanner
Job Details: 04/25/2023
Complaint of unit leaking water onto floor through freezer door. Opened freezer and sheet ice present on floor of freezer cabinet. This ice formation is typical of a defrost drain tube blockage. Removed evaporator cover and defrost drain is iced over. Melted ice via steam. Water still not emptying down drain tube. Pulled unit out and removed drain tube from rear of fridge. Flushed tube in sink and sizeable dust/fur debris removed from drain tube. Customer advised this is not a failure of the part and the tube is critical to proper unit operation. Customer agreed to place part back into service so they can continue to use Fridge vs. removing the part to send via Fed Ex as instructed. Defrost drainage is part of normal operation for a fridge/freezer. As Hot/Cold exchange occurs at the evaporator, the warm moist air will condense and cause frost on the evaporator. The defrost element periodically melts this frost off the evaporator and the run off is intended to go down the drain hole/tube into a reservoir underneath the fridge where it then evaporates off of heat from the compressor. When this tube is clogged the Freezer will still continue to defrost. The run off builds and freezes into the drain pan under the evaporator and will eventually run off into the freezer cabinet and onto the floor. Typical defrost is 2-4oz of water and defrost runs typically every 8 hours. This frequency and volume increases when the Fridge/Freezer doors are opened. Once customer drain tube reinstalled it was tested by blasting steam in the opening in the freezer and steam can be seen exiting the front vent of the unit. Reassembled unit. Customer advised to let unit cool for 4 hours before opening doors to keep contents frozen.
We serviced a
MAYTAG refrigerator
Near Webster, NY 14580
Chris
Job Details: 04/25/2023
Replaced icemaker and inlet assy on refrigerator and ice maker now cycles and fills Checks ok May take up to 24 hours to cycle and temps to equalize
We serviced a
amana oven
Near Rochester, NY 14617
JK
Job Details: 04/25/2023
Stove top will need Wiring harness with spark igniter and bake igniter.
We serviced a
bosch dishwasher
Near Webster, NY 14580
Chris
Job Details: 04/25/2023
Leak appears to be coming from main drain line under sink inside wall Customer would need a plumber
We serviced a
Amana Dryer
Near Rochester, NY 14623
Tanner
Job Details: 04/25/2023
Customer unit would not go into a spin went ahead and replaced dryer repair kit unit working with in specs complete
We serviced a
maytag dryer
Near Rochester, NY 14610
Jose R
Job Details: 04/25/2023
Replace belt tested unit everything working fine
We serviced a
samsung washer
Near Irondequoit, NY 14622
Cristian
Job Details: 04/25/2023
Can't find no faults with washer, ran through service test mode all work good, no error codes stored in computer, ran through quick wash cycle all is working good.
We serviced a
Kenmore refrigerator
Near Greece, NY 14612
JK
Job Details: 04/25/2023
Entire fridge is warm, compressor is cold and making a rattling sound like something is loose inside of it.
We serviced a
GE Dryer
Near Webster, NY 14580
Chris
Job Details: 04/25/2023
Customer unit would not go into a spin went ahead and diagnosed that the belt was broken went ahead and replaced it with belt and unit is operating with in specs complete
We serviced a
kenmore oven
Near Rochester, NY 14617
Jose R
Job Details: 04/25/2023
Customer unit was reading 2.5 amps on the bake igniter and was taking forever for it to pre heat and hit temperature went ahead and replaced igniter now unit working with in specs complete
We serviced a
maytag oven
Near Rochester, NY 14610
Jose R
Job Details: 04/25/2023
Complaint of no bake. Tested power supply measured 246VAC. Confirmed 246 VAC from ACU to bake element when bake is requested. Measured continuity of bake element and element tested open. Replaced bake element. Tested via bake and unit tested good.
We serviced a
Whirlpool washer
Near Victor, NY 14564
Tanner
Job Details: 04/25/2023
Looks like someone replace the door switch but the wire nuts got lose replace 2 wire nuts taped it up and zip tied it to the unit
We serviced a
Samsung refrigerator
Near Rochester, NY 14620
Cristian
Job Details: 04/25/2023
Replace iicemaker tested ice-maker all good now
We serviced a
GE refrigerator
Near Pittsford, NY 14534
Cristian
Job Details: 04/25/2023
Icemaker is wrong part number in the right part number box will reorder and come back. 4/25 correct ice maker eas received and installed
We serviced a
GE Stove
Near Pittsford, NY 14534
Derek
Job Details: 04/25/2023
Small burner not working, took range apart and part of the burner had a burn mark on it. Ordering new one and will return Tuesday 245.47 will be due upon return 4/25 installed new burner and all setting are working without issues
We serviced a
GE Refrigerator
Near Rochester, NY 14625
Chris
Job Details: 04/25/2023
Replaced electronics and open inlet solenoid No more error codes via smart HQ and water dispenser works properly
We serviced a
frigidaire oven
Near Rochester, NY 14625
Chris
Job Details: 04/25/2023
Customers unit was getting a gas smell when running the oven and igniter was only providing 2.5 amps went ahead and replaced igniter now unit is working with in specs complete
We serviced a
frigidaire oven
Near Irondequoit, NY 14617
Jose R
Job Details: 04/25/2023
Customers unit was getting a gas smell when running the oven and igniter was only providing 2.5 amps went ahead and replaced igniter now unit is working with in specs complete
We serviced a
Samsung Dryer
Near Irondequoit, NY 14622
Jose R
Job Details: 04/24/2023
Needs a new spring and replaced the main hose from the drain pump to the bottom of the basket.
We serviced a
kitchenaid Refrgierator
Near Rochester, NY 14617
Cristian
Job Details: 04/24/2023
Door not closing all the way due to bad bearings and door seal all will need to be replaced to correct frosting problem. Customer will need the following parts, Door seal: DA63-07734A Slide rail R/S: DA97-12025A Slide rail L/S: DA97-12027A
We serviced a
kitchenaid Dishwasher
Near Fairport, NY 14450
Tanner
Job Details: 04/24/2023
Customer unit would not keep cool when diagnosing unit found that the evap fan was not spinning also also needed 4 firmware updates went ahead and replaced the fan and did the firm ware updates as well inform customer to monitor the unit and if has any other issues don?t be hesitant to give us a call complete
We serviced a
frigidaire refrigerator
Near Webster, NY 14580
Tanner
Job Details: 04/24/2023
Customer unit was over cooling in the fridge did a soft reset and confirmed that the damper is opening and closing properly informed customer if issue keeps happening would recommend damper and temperature sensor model # fgss2635tf5
We serviced a
Whirlpool refrigerator
Near Fairport, NY 14450
Cristian
Job Details: 04/24/2023
Compressor is running no frost pattern this is a seal system issue they would have to call someone to check compressor we don?t repair compressor
We serviced a
Maytag Dryer
Near Fairport, NY 14450
Chris
Job Details: 04/24/2023
Customer has a partial frost pattern build up in freezer that?s the reason why ice maker is not working and also why the food is not fully frozen customer will have to get in contact with Samsung to get her issue resolved complete it?s a compressor issue
We serviced a
Speed Queen washer
Near Fairport, NY 14450
Derek
Job Details: 04/24/2023
Replaced inlet valve and ice fill tube
We serviced a
samsung dryer
Near Rochester, NY 14624
Jose R
Job Details: 04/24/2023
Replaced the lower rack wheels and I installed a new upper rack adjuster kit.
We serviced a
Whirlpool washer
Near Pittsford, NY 14534
Cristian
Job Details: 04/24/2023
Replace Coupling tested unit no noise working with inspects
We serviced a
GE Dryer
Near Rochester, NY 14626
JK
Job Details: 04/24/2023
Removed ice in ff fan and installed new defrost drain upgrade Unit also has ice maker issues - no ice maker repair at this time
We serviced a
maytag washer
Near Rochester, NY 14612
Cristian
Job Details: 04/24/2023
Customer unit would not go into a drain mode went ahead and replaced drain pump unit operating with in specs complete