Issue: sold work Day/Date/Time: 10/28 afternoon Who to call for dispatch:

Issue: oven smells like its burning - f19 code Day/Date/Time: 10/28 afternoon Who to call for dispatch: Katy cell

Issue: ice maker is not working Brand: Samsung Model #: (If LG please give sealed system warning) Day/Date/Time: Fri 10/17 12-5 Who to call for dispatch: Sara's cell

Issue: dripping water in freezer Day/Date/Time: 10/28 8-12p Who to call for dispatch: Frank cell

Issue: Water dispenser is not working Day/Date/Time: 10/28/25 8-12 Who to call for dispatch: Brendon

Issue: cx states the dryer is heating up but is not drying anything Day/Date/Time: 10/28 8-12p Who to call for dispatch: Darelene cell

Issue: Sold Work Day/Date/Time: 1028 12-5 Who to call for dispatch: Dawn

Issue: Making a grinding noise and the ice maker is not working Day/Date/Time: 10/28/25 8-12 Who to call for dispatch: Barb

Issue: Not heating. Was taken apart and needs to be fixed and put back together. Has the heating element Day/Date/Time: 10/28/25 12-5 Who to call for dispatch: Greg

Issue: not tumbling Brand: LG Model #: Day/Date/Time: Mon 10/28/25 8-12 Who to call for dispatch: Ryan's cell

Issue: Freezer is not cooling Day/Date/Time: 10/28/25 12-5 Who to call for dispatch: Manzar

Amana top load 4 years old not going into agitate. Day/Date/Time: Who to call for dispatch:

Issue: freezer was defrosted by cx, now the ice maker is not working Day/Date/Time: 10/28 8-12 Who to call for dispatch: Ingrid cell

Issue: Sold work Day/Date/Time: 1028 8-12 Who to call for dispatch: Anthony

Issue: light inside is not working, switch when opening the door is not working Day/Date/Time: 10/28 12-5p Who to call for dispatch: Ron

Issue: The freezer is not cooling properly, and it is no longer making ice. The food in the freezer is melted, although the temperature is somewhat cold, as you would expect in a refrigerator. The Samsung Smart App indicates that a "Cooling Performance Inspection" is needed. Day/Date/Time: 10/29/25 12-5 Who to call for dispatch: Erika

Issue: The ice maker stopped making ice cubes. No water in the tray (as far as I can tell). It does sound like it it trying to do something, it makes a noise for a few seconds, stops and then repeats Day/Date/Time: 10/29/25 8-12 Who to call for dispatch: Greg

Issue: cx states that the oven is not heating up Day/Date/Time: 10/28 8-12 Who to call for dispatch: Sally cell

Issue: Making a banging noise Day/Date/Time: 10/28 12-5 Who to call for dispatch: Kathy

Issue: Loud grinding noise when spinning Day/Date/Time: 10/28/25 8-12 Who to call for dispatch: Luvticia

Issue: Not heating Day/Date/Time: 1028 12-5 Who to call for dispatch:

**MULTIPLE** Icemaker not working and Dryer not spinning Day/Date/Time: Who to call for dispatch:

Issue: The quarter slot is jammed Day/Date/Time: 10/28/25 12-5 Who to call for dispatch: Haj

Issue: sold work Day/Date/Time: 10/28 morning Who to call for dispatch:

Issue: recently had the glass replaced for my stove and it looks good but I noticed the right side center burner isn't working. I was wondering if someone could take a look at it. Brand: Frigidaire Stove Model #: Day/Date/Time: Who to call for dispatch:

Issue: power went out and Error code c13/c6 and the ice maker went out Day/Date/Time: 1028 8-12 Who to call for dispatch:

Issue: Water is now not flowing through the unit Water dispenser is not working Day/Date/Time: Who to call for dispatch:

Summary: Virginia Knopp called about a Whirlpool washing machine making abnormal sounds during cycles. She prefers a morning appointment after 10 AM on either Tuesday, Thursday, or Friday. Phone: 5857049814. Email: virginia.nope.1@gmail.com.Service Location: 8 Chambord Dr, Mendon, NY, 14506Further Details: https://app.sameday.ai/conversations?id=68ff8ebefbcb4752f0272384

Issue: Still leaking into the deli drawer *customer is saying after you left the door is now dented* Day/Date/Time: 10/28/25 8-12 Who to call for dispatch: Ellen

Issue: makes a loud, laboring noise when there is heavy load in it or if it gets too hot, DVC Brand: Samsung Model #: Day/Date/Time: Tues 10/28 8-12 Who to call for dispatch: Pam's cell

Issue: Freezer is not cooling and not making ice Brand: Maytag Model #: (If LG please give sealed system warning) Day/Date/Time: 10/28/25 8a-12p Who to call for dispatch: Patrick cell

Issue: Not getting any water Day/Date/Time: 10/28/25 12-5 Who to call for dispatch: Tim

Issue: Leaking water onto the floor Day/Date/Time: 10/28/25 12-5 Who to call for dispatch: Steve

Issue: dryer is making a rumbling noise, originally serviced 7/7/25, tech recommended dryer maintenance kit Brand: Maytag Model #: Day/Date/Time: Tues 10/28 12-2 Who to call for dispatch: Jack's cell

Issue: Leaking onto the floor Day/Date/Time: 10/28/25 8-12 Who to call for dispatch: Jerry

Issue: F1 Error Code Day/Date/Time: 10/28/25 12-5 Who to call for dispatch: Katherine

Issue: cx states the dryer is squeaking very loudly Day/Date/Time: 10/28 8-12p Who to call for dispatch: Marie cell

Issue: motor is jammed and needs to replaced Day/Date/Time: 10/28 afternoon Who to call for dispatch: mary cell

Issue: Water leaking from the unit this morning and the is maker stopped working 8-9 yrs old (UPDATE NOT COOLING ) Day/Date/Time: 1028 12-5 Who to call for dispatch: Molly

Washer lid lock issue. Day/Date/Time: Who to call for dispatch:

Issue: sold work Day/Date/Time:1028 12-5 Who to call for dispatch: Paula

Issue: Freezer is not working Day/Date/Time:1028 8-12 Who to call for dispatch: Chad Weber(585) 233-5131

Issue: Making a loud noise and barely spinning Day/Date/Time: 10/25/25 8-12 Who to call for dispatch: Syed 387 number

Issue: Sold work Day/Date/Time:1028 2-5 Who to call for dispatch: steve

Issue: Freezer is not cooling and top ice maker is not working Day/Date/Time: 10/28/25 12-5 Who to call for dispatch: Art

Issue: no cool Day/Date/Time: 10/28 afternoon Who to call for dispatch: mike cell

Issue: Needs new dryer vent installed Day/Date/Time: 10/28/25 8-12 Who to call for dispatch: Ann

Issue: Makes a loud squealing sound Would like and Estimate on the Dryer Vent Clean Day/Date/Time:1028 8-12 Who to call for dispatch: (585) 301-7276

Issue: *RETURN* Still leaking Day/Date/Time: 10/28/25 12-5 Who to call for dispatch: David

Issue: One of the burners stays too hot. Control knob isn't controlling it Day/Date/Time: 10/29/25 8-12 Who to call for dispatch: Paul

Issue: washer is leaking water when it not running- fills up with like 4-5 inches of water sometimes Day/Date/Time: 10/28 morning Who to call for dispatch: chris cell

Issue: Sold Work Day/Date/Time: 1028 12-5 Who to call for dispatch: Debbie

Issue: Sold Work Day/Date/Time: 1028 12-5 Who to call for dispatch: Amy

Issue: Warranty work Day/Date/Time: 1028 8-12 Who to call for dispatch:

Issue: Gives off gas Smell and pilot light is not staying on had RG&E out as recommended they said it was okay left pilot light is working but is very low and right pilot light doesn't work at all Day/Date/Time: 1028 8-12 Who to call for dispatch: Chris

Issue: loud and cfe code, fan issue Day/Date/Time: 10/27 12-5p Who to call for dispatch: john

**CALL 716-417-7824 ON WAY** Issue: Not heating Day/Date/Time: 10/27/25 12-5 Who to call for dispatch: Erik

Issue: sold work Brand: Model #: Day/Date/Time: 10/27 afternoon Who to call for dispatch:

Refrigerator tripping breaker

Issue: F8 E0 - Low Fan Speed Day/Date/Time: 1027 12-5 Who to call for dispatch: Jill

Issue: Dryer Vent Cleaning Day/Date/Time: 10/27/25 8-12 Who to call for dispatch: Michael

Issue: Sold work gasket install Day/Date/Time:1027 12-5 Who to call for dispatch: Sharyl

Issue: *Return* Not maintaining the preheat Brand: LG Model #: Day/Date/Time: 10/27/25 8-12Who to call for dispatch: Ken 08/29/2025 10:25 am by Dennis HendricksReplaced control board and temp sensor. Oven is working properly now.08/28/2025 04:04 pm by Dennis HendricksCalled customer to let them know I was on my way. They said they would prefer that I come tomorrow. I have moved the appointment to Friday.08/28/2025 10:21 am by Fanchley DezardouinEBG61305805 THERMISTOR,PTC 1Z70X4840310362617 Delivered On Wednesday, August 27 at 9:53 A.M. at Office PCB ASSEMBLY,MAIN 1ZA155T30347031978 Delivered On Wednesday, August 27 at 9:53 A.M. at Office08/27/2025 01:24 pm by Fanchley DezardouinEBG61305805 THERMISTOR,PTC 1Z70X4840310362617 Delivered On Wednesday, August 27 at 9:53 A.M. PCB ASSEMBLY,MAIN 1ZA155T30347031978 Delivered On Wednesday, August 27 at 9:53 A.M.08/25/2025 01:18 pm by Fanchley DezardouinParts are in cart08/25/2025 01:18 pm by Fanchley DezardouinNotes Add Notes 08/19/2025 11:25 am by Dennis Hendricks Model# LRG3193BM Control board# EBR85103101 Temp probe# EBG61305805 08/19/2025 11:21 am by Dennis Hendricks Checked oven igniter was reading 3.9 amps. Ran oven for approximately 20 monitoring the temperature with my meter. Temperature fluctuated within spec. Could not duplicate complaint. 08/18/2025 11:03 am by Fanchley Dezardouin called to see if they wanted today 1-5 08/15/2025 03:06 pm by Fanchley Dezardouin called to see if they wanted today

Issue: whirlpool dishwasher, model # WDF540PADB3, that is not working. I can start it, the pod gets released but it sounds like the water never whooshes through and the dishes obviously do not get clean Day/Date/Time: 10/29 8-12p Who to call for dispatch: jessica cell

Issue: Sold work (Parts are in office ) Brand: Model #: Day/Date/Time: 1027 12-5 Who to call for dispatch: Dennis Roote

Issue: Not turning onMentioned the $25 of repair coupon Brand: Whirlpool Model #: Day/Date/Time: 10/27/25 8-12 Who to call for dispatch: Mary

Issue: *RETURN* One of the burners has a gas smell Day/Date/Time: 10/27/25 12-5 Who to call for dispatch: Pamela09/03/2025 04:22 pm by RayReplaced gas valve. Propane still emitted out of jet. Disassembled unit again and adjusted gas valve and verified no gas was escaping. Burner turns on and off properly. Yellow flame observed at highest settings. Advised customer to use soap to degrease burner cup. If issue persists will need front right burner cup to fix.09/02/2025 06:22 pm by RayReplaced gas valve. Eliminated propane smell. Verified no leakage with bubble solution. After front burner is lit, gas does not shut off. Adjusted valve so gas is being injected. Needs additional troubleshooting.08/26/2025 12:43 pm by Ray Propane smell coming from right front gas burner and valve stem is stuck. Needs valve to repair.

Issue: Leaking in the freezer and then it freezes over and dryer vent cleaning Day/Date/Time:10/27/25 12-5 Who to call for dispatch: Susan

Issue: door seal is moldy Brand: Whirlpool Model #: WFW95HETW0Serial #: C52050135 Day/Date/Time: Mon 10/27 12-5 Who to call for dispatch: Jessica's cell

Issue: ice maker not working Day/Date/Time:10/27 afternoon Who to call for dispatch: doug cell

Issue: heating element not working Day/Date/Time: 10/27 12-5p Who to call for dispatch: Lucretia cell

Issue: Dryer not spinning Day/Date/Time: 10/27/25 12-5 Who to call for dispatch: Erick

Issue: making alot of loud noises- it will not drain completely - 2008 Day/Date/Time: 10/27 after 10 am Who to call for dispatch: marina cell

Issue: will not start Brand: GE Model #: na Day/Date/Time: 10/27 morning Who to call for dispatch: jen cell

Issue: dryer turns on but won't start Brand: Samsung Model #: Day/Date/Time: Mon 10/27 8-12 Who to call for dispatch: Michael's cell

Issue: cx went to press button to turn on dryer and it will not turn on, dryer on top of washer machine Day/Date/Time: 10/27 8-12p Who to call for dispatch: Lisa cell

Issue: whirlpool washer - drum bangs and vibrates Day/Date/Time: 10/27 12-3p Who to call for dispatch: bill cell

Issue: is not cycling Day/Date/Time: 10/27 12-5p Who to call for dispatch: Margaret cell

Issue: sold work Brand: Model #: Day/Date/Time: 1027 8-12 Who to call for dispatch: collen

Issue: sold work Your order number is 1040846 Brand: Model #: (If LG please give sealed system warning) Day/Date/Time:10/27/25 12-5 Who to call for dispatch: Tina

Issue: Sold work Day/Date/Time:1027 12-5 Who to call for dispatch: maria

Issue: heat switch was reset months ago...cx does not know what is wrong *Not available after 12:00* Day/Date/Time: 10/27 8-12p Who to call for dispatch: 585-500-2974 Dan

Issue: ice build up then not cooling Notes from Sept "Needs a fan and defrost sensor. The evap cover had ice coming out of all the holes. I didn’t hear the fin running either. I replaced the fan and the defrost thermostat. It seems to be working it wne t Into defrost mode when I was replacing the fan. I can hear the fan in the fridge running now." Brand: Samsung Model #: (If LG please give sealed system warning) Day/Date/Time: 1022 8-12 Who to call for dispatch: Steve

Issue: cx states that the dishwasher does not leave wash cycle Day/Date/Time: 10/27 8-12p Who to call for dispatch: Jeane cell

Issue: Error code E01 F09 and door locked Day/Date/Time:10/27 8-12 Who to call for dispatch: (585) 703-2320Janice Hall

Issue: cx states the machine is leaking after running Day/Date/Time: 10/27 230-5pWho to call for dispatch: Daska cell

Issue: Leaking into the basement Day/Date/Time: 10/27/25 12-5 Who to call for dispatch: Andrew

Issue: *RETURN* Standing water in the dishwasher and leaking onto the floor Brand: GE Model #: Day/Date/Time: 10/27/25 12-5 Who to call for dispatch: Amanda08/28/2025 09:27 am by Fanchley DezardouinWR30X35285 ICEMAKER, ISOLATION VALVE AND JUMPER WR57X30890 1ZA155T30347024780 Delivered On Monday, August 25 at 10:41 A.M. at Office08/22/2025 01:39 pm by Fanchley DezardouinWR30X35285 ICEMAKER, ISOLATION VALVE AND JUMPER WR57X30890 1ZA155T30347024780 Estimated delivery Monday, August 25 between 10:15 A.M. - 1:15 P.M.08/21/2025 11:52 am by Dave LongWR57X30890 ice maker mold is overfilling ordering ice maker and valve WR57X30890

Issue: GE appliances at his daughter's house - a dryer with a broken belt and a washing machine that's not draining properly and is shaking Day/Date/Time: 10/27 12-5p Who to call for dispatch: Michael cell

Issue: Making a squealing noise Brand: Maytag Model #: Day/Date/Time: 10/27/25 12-5 Who to call for dispatch: Mary

Issue: not heating, timer doesn't work, only stops if you open the door Brand: ? Model #: Day/Date/Time: Mon 10/27 8-12 Who to call for dispatch: Jim's cell

Possible recall: Issue: not cooling Brand: Amana Model #: (If LG please give sealed system warning) Day/Date/Time: Mon10/27 8-10 Who to call for dispatch: Denise's cell

Issue: Sold Work Ice maker install Day/Date/Time:1027 12-5 Who to call for dispatch: Troy 585-509-5330

Issue: not turning on Day/Date/Time: 1027 12-5 Who to call for dispatch:

Issue: 3x Washer is Leaking GE Electric oven not heating Day/Date/Time: 10/27/25 12-5 Who to call for dispatch: Jan

Issue: Timer replacement Day/Date/Time: 1027 12-5 Who to call for dispatch: Linda

Issue: not cooling Day/Date/Time: 1027 12 - 5 Who to call for dispatch: chad

Issue: Not turning on Day/Date/Time: 10/27/25 8-12 Who to call for dispatch: Sachin

Issue: e66 code motherboard regulator Day/Date/Time: 10/27 8-12 Who to call for dispatch: Jeffrey cell

Issue: 2x Taking too long to dry and Maytag Dishwasher connections might be dry rotted Day/Date/Time: 10/27/25 8-12 Who to call for dispatch: Mary