Service History 129

We serviced a

Ge Washer

Near Fairport, New York 14450

Tina

Job Details: 09/27/2024

Washer was not spinning so I hooked up to smart HQ and there was a error for the pressure port so I took hose off at the end that goes into the tub and cleaned the hole out then made sure nothing was clogging the tube. I tested all components in smart SQ and everything was working. I then ran an express wash and it went through all the cycles without issues. There is a grinding sound when spinning so the gear case is going bad. Owner was not on site and told me to have Kevin sign but we could not find kevin so another employee signed named Gerald Button.

We serviced a

Maytag Washer

Near Ontario, New York 14519

Chris

Job Details: 09/27/2024

Gear case is leaking oil and clutch/slider is slipping Estimate approx 400.00 plus tax would be due on return No repair

We serviced a

Frigidaire Refrigerator

Near Rochester, New York 14626

Cristian

Job Details: 09/27/2024

Didn?t get no noise explain to customer to take a video of noise. All fans are running normal compressors running normal.

We serviced a

Electroluc Oven

Near Canandaigua, New York 14424

Derek

Job Details: 09/27/2024

Needs harness for the burners right front burner not coming on no spark. Part looks to be on back order I told Mark probably about 2 weeks possibly longer. We will call to schedule return trip. I replaced the burner harness half the stove has to come apart to do this repair. All burners are sparking and lighting

We serviced a

Whrilpool washer

Near Pittsford, New York 14534

Tina

Job Details: 09/27/2024

Washer is working when I got here. I ran it through service mode and it went through all cycles without issues. I took back off and looked at board and there was nothing visibly won?t with it. Customer is moving in a week and will use till she leaves.

We serviced a

Samsung Washer

Near Henrietta, New York 14467

Job Details: 09/27/2024

Motor stator bad along with running relay on main pcb both will need to be replaced.

We serviced a

LG WAsher

Near Ontario, New York 14519

Chris

Job Details: 09/27/2024

Recommend bellow on washing machine - dryer vent repair and cleaning Call when parts arrive to schedule

We serviced a

Whirlpool Oven

Near Rochester, New York 14626

Job Details: 09/27/2024

Ran oven at multiple temperature settings oven never shut off ran oven with timer ingaged timer ran down as normal oven did not shut down ran oven with cook timer ingaged oven shut off within specs, tested all components through heating cycles temp sensor ohms out for set temp, igniter lights and ohms out correct, can find no faults with any component. All connections are tight and without corrosion. Problem is very random only suggestion is replace control board and parts are NLA.

We serviced a

Whirlpool Washer

Near Ontario, New York 14519

Derek

Job Details: 09/27/2024

Needs main board f3-e1 error code water fault error. Water pressure sensor is built into the main control board. Also the machine starts with no coins just hit the start button and it goes. Also an issue with the control board. I check the water pressure line and it has no kinks or holes in it. I replaced the main control computer board and the washer is working great now!!

We serviced a

MAytag Washer

Near Rochester, New York 14626

Cristian

Job Details: 09/27/2024

Replace bake element tested unit working normal now .

We serviced a

Kenmore dryer

Near Rochester, New York 14606

Jose R

Job Details: 09/27/2024

Replaced fuse now unit is operating with in specs complete

We serviced a

Samsung Oven

Near Penfield, New York 14526

Chris

Job Details: 09/27/2024

Replaced oven igniter and tests ok

We serviced a

Amana dryer

Near Rochester, New York 14609

Derek

Job Details: 09/27/2024

I found a green shop rag and a dryer sheet in the blower fan.

We serviced a

LG Washer

Near Spencerport, New York 14559

Job Details: 09/27/2024

Drain pump bad and not draining, changed with new ran and tested for operation and leaks all is leak free and draining and running good.

We serviced a

LG Washer

Near Webster, New York 14580

Chris

Job Details: 09/27/2024

Replaced bellow, cleaned front tub half that was accessible and started washer self clean cycle for customer

We serviced a

Maytag Washer

Near Rochester, New York 14606

Jose R

Job Details: 09/26/2024

Cx had a bad door latch error code would need to replace latch and control panel replaced both now unit is operating with in specs

We serviced a

Whirlpool Stove

Near Rochester, New York 14612

Cristian

Job Details: 09/26/2024

Part didn?t fix the issue will need control board customer doesn?t want to fix

We serviced a

Whirlpool Dishwasher

Near Fairport, New York 14450

Tina

Job Details: 09/26/2024

dishwasher is leaking from right corner of door and right overflow hose. there is no leaking anywhere else. checked gaskets around door and along bottom of door and it was good. checked bushing around heating element and it was good. spray arms look good but they can get small fractures in it that you can?t see so i quoted for both spray arms but due to cost of lower spray arm and other issues he has had he decided he is going to get a new appliance

We serviced a

Bosch Dishwasher

Near Webster, New York 14580

Chris

Job Details: 09/26/2024

Replaced drain pump and verified operation

We serviced a

Whirlpool Microwave

Near Webster, New York 14580

Chris

Job Details: 09/26/2024

Needs new magnetron Estimate is approx 205.00 plus tax due on return - no repair at this time. *** there is cabinet trim below microwave that may prevent microwave from coming out and we are unable to repair trim if damaged and we are unable to guarantee that trim will not be damaged during repair ***

We serviced a

Ge dryer

Near East Rochester, New York 14445

Derek

Job Details: 09/26/2024

When nick first hit the start button there was a delay and the motor made like a whining moaning noise. The dryer started and ran. I checked the belt pulley and the blower wheel for obstructions. None found. The dryer is about 10yrs old. It?s working now but I think the motor has a bad spot and is on its way out. This unit is on borrowed time.

We serviced a

LG Rfrigerator

Near Scottsville, New York 14546

Job Details: 09/26/2024

Freezer drawers are to full causing door not to close fully and humidity to enter cavity and freeze and hit on fan, recommend to empty some items from freezers and allow to defrost fully, was able to steam most ice out, and all is running normal.

We serviced a

Samsung dryer

Near Pittsford, New York 14534

Derek

Job Details: 09/26/2024

Replaced the burned out heater.

We serviced a

frigidaire refrigerator

Near Rochester, New York 14623

Job Details: 09/26/2024

Ran unit through defrost cycle and frost pattern normal door left open and frosted vent flap after running defrost all is running good.

We serviced a

frigidaire refrigerator

Near Pittsford, New York 14534

Derek

Job Details: 09/26/2024

I replaced the evaporator fan it was seized up due to ice build up all around it. I replaced the bi-metal defrost so it would defrost the freezer. I cleaned the drain hose it was clogged up and was frozen water in the bottom of the pan.

We serviced a

GE dryer

Near Pittsford, New York 14534

Jose D

Job Details: 09/26/2024

The dryer has the correct 240 voltage, and I checked all wire connections. The dryer started on site, and is working properly. Advised to call back if the issue happens again.

We serviced a

Whirlpool Dryer

Near Rochester, New York 14606

Job Details: 09/26/2024

Door switch bad swapped out all is working good.

We serviced a

Ge Dryer

Near Webster, New York 14580

Chris

Job Details: 09/26/2024

Replaced door switch and unit tests ok

We serviced a

Whirlpool Refrigerator

Near Fairport, New York 14450

Derek

Job Details: 09/26/2024

Needs an evap motor. I replaced the evap fan motor. It comes with a new bimetal defrost and thermostat. The top of the evaporator was covered in ice and froze the fan.

We serviced a

Lg Refrigerator

Near East Rochester, New York 14445

Derek

Job Details: 09/26/2024

Evap fan is going bad needs new fan motor. Replaced the Evap fan it was grinding and vibrating like crazy.

We serviced a

Whirlpool refrigerator

Near Churchville, New York 14428

Job Details: 09/26/2024

Small amount of ice buildup around light switch and not allowing door to close all seals good chipped ice away and all is closing good.

We serviced a

frigidaire Oven

Near Fairport, New York 14450

Tina

Job Details: 09/26/2024

Customer states that the power to he oven shut off one day and she unplugged it and it has been working ever since. I looked at board and there are not visible urn marks, I tested bake and broil and they work without issues and all the burners on the cooktop work also.

We serviced a

frigidaire refrigerator

Near Pittsford, New York 14534

Tina

Job Details: 09/26/2024

FZ was sitting at around 4? and FF was around 32? customer stated her lettuce was freezing in the veggie drawer. I took evap cover off and there was some ice build up where you control the damper so that was removed door seals were checked. I told customer to see how fridge starts cooling now that she can control the damper in fridge and if it doesn?t cool he it should then part number are in notes m

We serviced a

Bosch Dishwasher

Near Fairport, New York 14450

Cristian

Job Details: 09/26/2024

Replace diverter motor assembly for dishwasher working normal will have to come back for fridge and replace compressor fan motor. Customer paid full second visit

We serviced a

Dishwasher Bosch

Near Fairport, New York 14450

Derek

Job Details: 09/26/2024

Installed the new dish washer. I had to add a hose extension so that I could get it to fit the garbage disposal. Ran and tested no leaks. I then mounted the dishwasher under the counter and ran again to make sure no water leaks. Everything is working perfect!

We serviced a

Whrilpool Washer

Near Brockport, New York 14420

Job Details: 09/25/2024

Suspension rods are worn out causing tub to bounce around, checked all other components and all is testing good, Suspension rods will need to be replaced.

We serviced a

Ge Dryer

Near East Rochester, New York 14445

Derek

Job Details: 09/25/2024

Needs a fan and I replaced it it?s working good.

We serviced a

Kenmore Dryer

Near East Rochester, New York 14445

Derek

Job Details: 09/25/2024

I popped the top o.n The dryer Found an ear ring wedged into the felt and was running on the drum. It?s nice and quiet now.

We serviced a

Maytag Dishwasher

Near Penfield, New York 14526

Tina

Job Details: 09/25/2024

Dishwasher drains into plumbing in basement and was not draining. I hooked drain line and no water was coming out even though dishwasher was full of water. I used my shop vac to unclog drain line then ran dishwasher and it?s now draining without issues. Short run vent cleaning

We serviced a

Kenmore Stove

Near Pittsford, New York 14534

Derek

Job Details: 09/25/2024

W11447374 X2 electrode WPW10475149 Spark module $550. To repair he?s going to thing about it first.

We serviced a

GE refrigerator

Near Penfield, New York 14526

Chris

Job Details: 09/25/2024

Replaced ff evaporator fan motor and tests ok

We serviced a

Maytag Oven

Near Rochester, New York 14609

Jose R

Job Details: 09/25/2024

Cx had bad igniter causing the unit to leak out gas was not providing proper amps went ahead and replaced igniter now unit is operating with in specs

We serviced a

Ge dryer

Near Rochester, New York 14612

Cristian

Job Details: 09/25/2024

Replace igniter tested unit working normal now

We serviced a

GE washer

Near Pittsford, New York 14534

Cristian

Job Details: 09/25/2024

Repalce door switch and dogs tested unit working normal now

We serviced a

Whirlpool refrigerator

Near Sodus, New York 14551

Chris

Job Details: 09/25/2024

Replaced led ff module and tests ok

We serviced a

Amana Refrigerator

Near Fairport, New York 14450

Jose R

Job Details: 09/25/2024

Cx had a bad jazz board causing the unit not to go into a defrost mode went ahead and cleaned out coil and replaced board now unit is operating with in specs complete

We serviced a

Kenmore Washer

Near Rochester, New York 14609

Cristian

Job Details: 09/25/2024

When running unit is going to spin sounds really bad. This is going to need a new motor assembly and gear case assembly. The cost of this is just best to just get a new machine.

We serviced a

Maytag Dryer

Near Fairport, New York 14450

Tina

Job Details: 09/25/2024

dryer takes longer to dry than one cycle. i tested all components and everything test good and igniter is cycling on and off like normal. told customer it seems more like an airflow issue so they are going to contact management to see about dryer venting.

We serviced a

Ge dishwasher

Near Fairport, New York 14450

Tina

Job Details: 09/25/2024

dishwasher has a air and leak in the bottom left corner. The seal along the door does slide back-and-forth so it?s like it slides out of place which causes the leak. customer is just going to pay attention to where the seal is and keep using

We serviced a

Maytag Washer

Near Churchville, New York 14428

Job Details: 09/25/2024

Bleach dispenser and detergent dispenser both leaking and has caused significant rust, not cost affective to repair due to rust and age of machine, recommend replacement.

We serviced a

Ge oven

Near Irondequoit, New York 14609

Cristian

Job Details: 09/25/2024

Replace igniter tested unit working normal

We serviced a

Kenmore Refrigerator

Near Spencerport, New York 14559

Job Details: 09/25/2024

Whirlpool refrigerator defrost timer getting stuck in defrost mode causing unit to warm to much defrost timer will need to be replaced.

We serviced a

Kitchen Aid dishwasher

Near Hilton, New York 14468

Jose D

Job Details: 09/25/2024

The dishwasher will not drain onsite. The dishwasher force drain feature is also unresponsive. I would recommend to come back with both the drain pump and the main board.

We serviced a

Ge Stove

Near Pittsford, New York 14534

Tina

Job Details: 09/25/2024

Customer had cooktop unplugged when I got here. I plugged it in and from left burner made the work sound a few times then stopped and is working the way it should.

We serviced a

frigidaire refrigerator

Near East Rochester, New York 14445

Jose R

Job Details: 09/25/2024

Cx has a bad fan motor which is making crazy noise which would need to be replaced

We serviced a

Maytag Refrigerator

Near Sodus, New York 14551

Chris

Job Details: 09/25/2024

Replaced evaporator fan motor on Frigidaire and tests ok Maytag has sealed system issues and we are unable to repair

We serviced a

Samsung Oven

Near Pittsford, New York 14534

Jose R

Job Details: 09/25/2024

Replaced oven control board now unit is operating with in specs complete

We serviced a

Whirlpool Washer

Near East Rochester, New York 14445

Derek

Job Details: 09/25/2024

Needs a plumber the sink is clogged and over flowing from the washer draining.

We serviced a

Samsung Dishwasher

Near Churchville, New York 14428

Job Details: 09/25/2024

Dishwasher 4C error code caused by bad inlet valve and flow meter on case brake both will need to be changed to correct issue.

We serviced a

Frigidaire Refrigerator

Near Pittsford, New York 14534

Jose R

Job Details: 09/25/2024

Replaced ice maker inform cx to monitor unit and educate us on how it?s going

We serviced a

Frigidaire Refrigerator

Near Webster, New York 14580

Chris

Job Details: 09/25/2024

Unit has multiple issues- freezer defrost drain is plugged , rear insulation is failing and creating ice build up on rear of unit and is non repairable. Unit also has defective icemaker and water resivoir is frozen due to failing insulation. We are unable to properly and fully repair recommend replacing unit

We serviced a

Maytag refrigerator

Near Macedon, New York 14502

Derek

Job Details: 09/25/2024

The drain hole was plugged up and the bottom of the freezer was a brick of ice. I cleared the hole out with my steamer. I also cleaned out the condenser coils they were full of dust and pet hair.

We serviced a

Samsung Dryer

Near Rochester, New York 14612

Jose D

Job Details: 09/25/2024

The dryer belt is broken and will need to be replaced. I repaired the issue with the Samsung maintenance kit, ran and tested, the dryer is now working properly.

We serviced a

Samsung Stove

Near Fairport, New York 14450

Tina

Job Details: 09/25/2024

Some of the knobs work but others don?t. A kit was ordered and will be dropped off for customer to put on.

We serviced a

Whirlpool Washer

Near Ontario, New York 14519

Chris

Job Details: 09/24/2024

Replaced sensor harness and unit is now operational and tests ok

We serviced a

Samsung Dryer

Near Rochester, New York 14612

Cristian

Job Details: 09/24/2024

Repalce control board tested unit working normal now

We serviced a

Frigidaire Refrigerator

Near Macedon, New York 14502

Derek

Job Details: 09/24/2024

10 yr old fridge and it needs a lot of work to make it run properly $825.00 to fix

We serviced a

Lg washer

Near Fairport, New York 14450

Derek

Job Details: 09/24/2024

I replaced the 3 way water valve for the cold water. It was leaking out the top of one of the valves. The hot water valve looks goo not leaking. I ran and tested the washer I didn?t see any other leaks.

We serviced a

Frigidaire Refrigerator

Near Fairport, New York 14450

Job Details: 09/24/2024

Ran through service mode tested every component all is testing good, ran damper and defrost all is working good only thing could find was damper might have been frozen shut with running defrost mode during test might have freed it, temperatures at vent are FF 34? FR 32? after 15 minutes of run time, suspected that there is a sealed system issue bottom of evap has no frost pattern only top half.

We serviced a

GE refrigerator

Near Penfield, New York 14526

Chris

Job Details: 09/24/2024

Needs main PCB Estimate approximately 435.00 plus tax would be due on return if part is ordered No repair at this time

We serviced a

Samsung Refrigerator

Near Rochester, New York 14609

Cristian

Job Details: 09/24/2024

Replace fridge temp sensor and water tank test unit everything?s working normal wait 24 hours for proper cooling

We serviced a

Kitchenaid Refrigerator

Near Webster, New York 14580

Cristian

Job Details: 09/24/2024

Customer education on making sure that doors are always closed

We serviced a

Whirlpool Dishwasher

Near Henrietta, New York 14467

Job Details: 09/24/2024

Right side track wheel was out of track hitting on glide wheel put back in track and all is working good.

We serviced a

GE Dryer

Near Fairport, New York 14450

Job Details: 09/24/2024

Rear bearing and front slides bad replaced all ran and tested all and all is running good.

We serviced a

Speed queen dryer

Near Webster, New York 14580

Chris

Job Details: 09/24/2024

Checked dryer and everything tests ok - found loose neutral connection inside outlet , recommend customer contact electrician to replace outlet

We serviced a

Samsung Dryer

Near Rochester, New York 14626

Job Details: 09/24/2024

Dryer thermostat blown again changed out checked all other fuses all are good checked vent all is clear checked temps in dryer all are operating withing machine specs.

We serviced a

Maytag Dryer

Near Pittsford, New York 14534

Derek

Job Details: 09/24/2024

Needs a new motor it?s bearings are squeaking badly not going to fix its 25 urs old

We serviced a

amana range

Near Williamson, New York 14589

Chris

Job Details: 09/24/2024

Replaced right side active hinge and tests ok

We serviced a

GE Washer

Near Brockport, New York 14420

Job Details: 09/23/2024

Lid lock broken replaced ran and tested all with smart hq all is testing and running good. Software update needed to correct main PCB issues and motor issues

We serviced a

Lg Refrigerator

Near Canandaigua, New York 14424

Derek

Job Details: 09/23/2024

Display to main board communication error. I have voltages to the display at this time. I reset the main board. I have 8 flashes on the main board led. According to lg there?s. Not a good way to test this and both the display and the board should be replaced to make certain to fix this problem. Only one showing at marcone warehouse scheduled for wed 9/27 it may need to be rescheduled if the part doesn?t come in. I told the customer we will call him. I installed the new board and the user interface. All operations on the fridge started working as normal. 12 hrs for the fridge to get cold 24-72 hrs for the ice maker to work.

We serviced a

Samsung Dryer

Near Williamson, New York 14589

Chris

Job Details: 09/23/2024

Unable to locate any major issues, seems to be heating well and cycling properly on todays visit - did clean sensor as it had some lint build up which may help unit operate better

We serviced a

Whirlpool Dishwasher

Near Irondequoit, New York 14622

Jose R

Job Details: 09/23/2024

Cx wash blade is not sitting flush and causing it to hit the bottom rack and not circulate cx will order wash blade and try it them selves

We serviced a

Frigidarie Refrigerator

Near Rochester, New York 14606

Cristian

Job Details: 09/23/2024

Intermittent issue with the SYEF, which is a freezer evaporator fan motor fan working so this can be possible bad fan motor or bad control board

We serviced a

Frigidaire Oven

Near Fairport, New York 14450

Job Details: 09/23/2024

Not all the numbers work on the microwave section of display so a new one was ordered and I?ll be back to install 09-23-25: Replaced microwave display board ran and tested all and all is working properly

We serviced a

LG Dishwasher

Near Rochester, New York 14624

Jose R

Job Details: 09/23/2024

Cx unit was not draining when diagnosing unit noticed that the line was bent and was all gunked up went ahead and did a cleaning inform cx to put a clamp to hold the line up and if it?s leaks would recommend line

We serviced a

Speed Queen Washer

Near Webster, New York 14580

Chris

Job Details: 09/23/2024

Cleaned under agitator and recommend customer switch detergent to see if problem improves - next option would be to pull basket and replaced drive bell/ seal and hub

We serviced a

Kenmore refrigerator

Near Irondequoit, New York 14609

Cristian

Job Details: 09/23/2024

Replace jazz board wait 24 hours for proper cooling

We serviced a

Ge Cook top

Near Pittsford, New York 14534

Jose D

Job Details: 09/23/2024

Customer stated the left element wasn't fully turning on, just the inner element. All elements are working properly on site. Advised the customer to take a video recording of the problem if it happens again, not seeing the issue onsite.

We serviced a

frigidaire Oven

Near Fairport, New York 14450

Job Details: 09/23/2024

Ran oven up to 350? all is within specs checked at 375? where customer stated she had it set and temperatures maintained +-20? checked thermostats at room temperature ohms at 70? was 1078 ohms at 350?was 1680 ohms all is testing good.

We serviced a

Ktichenaid Stove

Near Rochester, New York 14612

Jose D

Job Details: 09/23/2024

The oven door glass is shattered, and the bottom drawer has a dent on the bottoms right corner. Both will need to be replaced. The customer is willing to wait for the new bottom drawer cover, despite it not being in stock at the moment. I repalced the glass for the door. I replaced the bottom door frame.

We serviced a

Samsung Range

Near Fairport, New York 14450

Jose D

Job Details: 09/23/2024

The oven is not reaching the correct tempature. When the oven reaches 350, my tempature gage is reading 30-40 less in degrees. All the elements passed the continuity test. All fuses passed the continuity test. The element is also getting the correct 240 voltage. Would recommend to come back with a tempature sensor and a main board.

We serviced a

kenmore dryer

Near Webster, New York 14580

Chris

Job Details: 09/23/2024

Replaced idler pulley assembly and belt - unit checks ok

We serviced a

samsung Range

Near Rochester, New York 14623

Job Details: 09/23/2024

Touch pad control on main board diode burnt out causing C-F2 error stove will need all need to be replaced to repair issue.

We serviced a

Maytag Dishwasher

Near Pittsford, New York 14534

Derek

Job Details: 09/23/2024

Needs the right side upper rack track. Replaced the rail for the rack and it?s fine.

We serviced a

Bosch Range

Near Webster, New York 14580

Chris

Job Details: 09/23/2024

Replaced bake igniter and oven now heats ok

We serviced a

Whirlpool Disposal

Near Fairport, New York 14450

Cristian

Job Details: 09/23/2024

Reset disposal unit unit started to work if customer comes back will need disposal

We serviced a

Lg Stove

Near Spencerport, New York 14559

Jose R

Job Details: 09/23/2024

Had to replace both igniters for both bottom and top double oven

We serviced a

Kenmore Dryer

Near Fairport, New York 14450

Job Details: 09/23/2024

Minor flat spot on one of idler wheels changed out and drum welding is hitting on wheels and making a thumping noise also only repair is to replace drum, thumping will get quite when wheels are broken in more but will never go away due to weld on drum.

We serviced a

GE Washer

Near Penfield, New York 14526

Jose D

Job Details: 09/23/2024

Ran a rinse and spin cycle on site, and the washer did not go out of balance. Advised to not overload or underload with this particular model washer, and that it's best to at least always do a medium load. Advised to call back if the issue happens again.

We serviced a

GE refrigerator

Near Rochester, New York 14624

Job Details: 09/23/2024

FF evap fan, heater and defrost thermal all need to be replaced. 09-23-24: Replaced FF heater defrost thermostat and evap fan ran and tested all and all is working good.

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