We serviced a
Refrigerator Whirlpool
Near Rochester, NY 14612
JK
Job Details: 12/26/2023
Main UI control won't allow machine to defrost checked heater and thermals all are checking good.
We serviced a
Samsung Refrigerator
Near Fairport, NY 14450
Tina
Job Details: 12/26/2023
Customer needs new door switch. They are just out of warranty so Samsung told them to get it diagnostic by us and call them back to see if covered. If they call back these are the parts that are needed.
We serviced a
Electrolux Refrigerator
Near West Henrietta, NY 14586
JK
Job Details: 12/26/2023
Damper Assembly broken and will need to be replaced along with ice dispenser door and compressor starter, compressor is frozen up and will only start for short burst till locks back up need to be replaced. Refrigerator is non repairable.
We serviced a
whirlpool refrigerator
Near Fairport, NY 14450
Chris
Job Details: 12/26/2023
Compressor is faulty recommend factory service
We serviced a
GE Microwave
Near Macedon, NY 14502
Derek
Job Details: 12/26/2023
Magnetron is nuked and is blowing the fuse. 15yr old microwave not worh fixing. Going to be $400.00 plus to repair.
We serviced a
frigidaire refrigerator
Near Pittsford, NY 14534
Tina
Job Details: 12/26/2023
Plastic water line split and was leaking. A copper line was installed and it?s working without leaks.
We serviced a
laundry center Washer
Near Fairport, NY 14450
Chris
Job Details: 12/26/2023
Washer has at least bad gearbox and actuator estimate approx 465 plus tax to replace also computer shuts off mid cycle may be needed at additional costs as well No repair at this time
We serviced a
Samsung refrigerator
Near Webster, NY 14580
Chris
Job Details: 12/26/2023
Compressor tries to start but appears to have locked rotor . Recommend factory service if repaired
We serviced a
frigidaire Microwave
Near Pittsford, NY 14534
Tina
Job Details: 12/26/2023
wires were melted onto TCO I tried to splice wires to make it work. It it would only work when at a certain angle. TCO is shorted. Customer is going to get a new microwave
We serviced a
Maytag Dryer
Near Rochester, NY 14618
Chris
Job Details: 12/26/2023
Pulled debris from rear felt/bulkhead and noise stopped Unable to locate any other issues
We serviced a
Whirlpool washer
Near Webster, NY 14580
Chris
Job Details: 12/26/2023
Cleared drain pump trap and unit tests ok
We serviced a
electrolux refrigerator
Near Pittsford, NY 14534
Tina
Job Details: 12/26/2023
Freezer was at 3? and there was ice build up on back wall. Took apart and evaporator was completely frozen over. Defrost temperature sensor was actually broken and coming apart. Freezer was defrosted and a new temp sensor was installed.
We serviced a
Whirlpool Refrigerator
Near Victor, NY 14564
Derek
Job Details: 12/26/2023
I removed the 2imch block of ice from the bottom of the freezer. I removed the back plate off the fridge. I cleaned out the freezer drain hose it was all clogged up with debris.
We serviced a
MAytag Washer
Near Ontario, NY 14519
Chris
Job Details: 12/26/2023
Needs gearbox and hub Estimate approx 400-420 plus tax and shipping due No repair at this time
We serviced a
LG Dishwasher
Near Canandaigua, NY 14424
Derek
Job Details: 12/26/2023
Found water in the float vacuumed out and tested good I don?t see any leaks.
We serviced a
LG refrigerator
Near East Rochester, NY 14445
Tina
Job Details: 12/26/2023
Customer said ice maker wasn?t working, took drawers out of freezer and noticed ice maker was turned off and full of ice. Put ice maker on and put in test mode, ice maker dumped ice then went back to home position and filled with water. Ice maker is working without issues.
We serviced a
whirlpool dishwasher
Near Pittsford, NY 14534
Derek
Job Details: 12/26/2023
Replaced sump assy and tested. The unit is washing dishes. No leaks all is good.
We serviced a
frigidaire refrigerator
Near Rochester, NY 14606
JK
Job Details: 12/26/2023
Refrigerator evap fan burnt out replaced ran and tested all and all is cooling and running good.
We serviced a
whirlpool washer
Near Irondequoit, NY 14617
JK
Job Details: 12/26/2023
Ran service mode checked for error codes none present, checked motor, actuator,spluch gear all is working good lid lock works normal, machine was out of calibration for amount of water to pressure switch, recalibrate machine ran and tested all and all seems to be running good.
We serviced a
ge dishwasher
Near Pittsford, NY 14534
Tina
Job Details: 12/23/2023
12/23/2023 01:42 pm by Tina White Customer complained dishwasher was overflowing when I got there. I talked to her about it and she said when she had opened it, midcycle water came out I hooked up smart HQ did the circulation pass and the field test multiple times each and tested every other component and there were no issues, after I ran a speed wash and let it run for about 20 minutes nothing overfilled I asked customer if it was leaking at all with the door shut and she said no dishwasher seems to be working fine
We serviced a
samsung dishwasher
Near Rochester, NY 14617
Cristian
Job Details: 12/22/2023
Replace left and right upper rail and replace water line .
We serviced a
GE Refrigerator
Near Pittsford, NY 14534
Tina
Job Details: 12/22/2023
Freezer was making ice but no water was being dispensed. Checking line at bottom of freezer door then actuated water dispenser and water came through line. Water line in freezer door was frozen. I was able to unfreeze it and water is now dispensing without issues.
We serviced a
GE Dishwasher
Near Rochester, NY 14604
Cristian
Job Details: 12/22/2023
The line that goes into the unit to add water was disconnected from the frame I reattached it and also did a software update unit is working normal no leaks
We serviced a
ge Dryer
Near Fairport, NY 14450
Jose R
Job Details: 12/22/2023
Customers complaint was that the unit was not heating up when diagnosing unit viewed that the switch on the motor was not activating and was filled up with gunk went ahead and cleaned out the gunk and confirmed switch is turning on now unit is operating with in specs complete
We serviced a
Maytag Dryer
Near Pittsford, NY 14534
Jose R
Job Details: 12/22/2023
Customer complaint was that the unit was not spinning when diagnosing unit viewed that the idler and the belt was bad and broken off went ahead and replaced maintenance kit unit is now operating with in specs complete
We serviced a
Whirlpool Dryer
Near Webster, NY 14580
Chris
Job Details: 12/22/2023
Replaced torn drum seal and drive belt as original was cracked and splitting
We serviced a
LG Dishwasher
Near Penfield, NY 14526
Chris
Job Details: 12/22/2023
Appears unit needs control panel No repair at this time Estimate approx 340 plus tax and shipping would be due
We serviced a
LG refrigerator
Near Penfield, NY 14526
Chris
Job Details: 12/22/2023
Gfci/arc fault breaker tripping , customer to change breaker to see if issue persists- we can try defrost assy but make no guarantees Recommend checking installation manual to see if it recommends being on a normal breaker
We serviced a
Samsung washer
Near Rochester, NY 14624
Jose D
Job Details: 12/22/2023
Standing water on site, with the door locked. Replaced the drain pump, ran and tested, the washer is draining the water. Ran a full quick wash cycle, and the washer completed the cycle no problems.
We serviced a
Kitchen Oven
Near Rochester, NY 14607
Cristian
Job Details: 12/22/2023
Unit is not getting 240 to start heating element will recommend electrician to check the outlet.
We serviced a
kenmore Dishwasher
Near Rochester, NY 14625
Derek
Job Details: 12/22/2023
I found the drain line was clogged up. I pulled it apart and vacuumed it out. There was some slime and grime in there the main blockage was at the check valve there was a piece of blue sponge and a melted piece of plastic the was blocking the water flow to the garbage disposal. Ran and filled 4 time without any problems
We serviced a
Maytag Dryer
Near Brighton, NY 14610
Jose R
Job Details: 12/22/2023
Customer complaint was that the unit was making a loud squeaking noise went ahead and replaced maintenance kit now unit is operating with in specs complete
We serviced a
LG Refrigerator
Near Fairport, NY 14450
Tina
Job Details: 12/22/2023
Ice maker was not working, put on test mode and it fills but when it does to dispense ice it turns so much it moves it of place and sounds like plastic is cracking. 12/22 Installed new ice maker/auger kit. Turned one and it filled and is working without issues.
We serviced a
Maytag Washer
Near Fairport, NY 14450
Derek
Job Details: 12/22/2023
I replaced the rubber valve for the water line intake at the tub. The reservoir was filling up with water and trickling out.
We serviced a
Conservator Washer
Near Fairport, NY 14450
Jose R
Job Details: 12/22/2023
Customer has a bad capacitor which is not engaging the motor to circulate and agitate the clothes and go into a spin mode would need capacitor if wanting to go along with the repair
We serviced a
GE Oven
Near Webster, NY 14580
Jose D
Job Details: 12/22/2023
No heat on site. The igniter is not lighing up. The igniter is faulty, and will need to be replaced. I replaced the igniter, ran and tested, the oven now has heat and is working properly.
We serviced a
LG Washer
Near Penfield, NY 14526
Chris
Job Details: 12/22/2023
Door lock errors in computer but did not fail on today?s visit. Found harness loose to door lock may have been vibrating and breaking connection- re secured If problem returns recommend starting with door lock Est approx 155 plus tax and shipping if ordered to replace door lock
We serviced a
Whirlpool Washer
Near Pittsford, NY 14534
Cristian
Job Details: 12/22/2023
Replace drain hose
We serviced a
frigidaire refrigerator
Near Ontario, NY 14519
Chris
Job Details: 12/22/2023
Replaced evaporator fan motor and tests ok
We serviced a
LG Washer
Near Pittsford, NY 14534
Tina
Job Details: 12/22/2023
10 year old LG was with a locked up motor. Customer is going to be a new appliance. Dryer is on 2nd floor and vent runs through the floor and wall.
We serviced a
Oven Kitchenaid
Near Rochester, NY 14618
Jose R
Job Details: 12/22/2023
Customer complaint was that the top oven is not heating properly when diagnosing unit viewed that customer had a bad bake element and would need to be replaced
We serviced a
Bosch Dishwasher
Near Fairport, NY 14450
Cristian
Job Details: 12/22/2023
Replace door spring and water valve tested unit working normal now no leaks
We serviced a
ge dishwasher
Near Pittsford, NY 14534
Cristian
Job Details: 12/22/2023
Cleaned out drain line it was a lot of gunk in the line possibly cause issues to over fill causing leak . If still have same issue will recommend replace drain pump #$80.74 running a 25 min cycle to confirm unit drains all water fine ran fine didn?t see no issues
We serviced a
LG Washer
Near Webster, NY 14580
Chris
Job Details: 12/21/2023
Needs gear box No repair at this time Est approx 490-520 plus tax /shipping would be due
We serviced a
Kenmore Dryer
Near Rochester, NY 14618
Jose D
Job Details: 12/21/2023
No heat on site. The igniter is not turning on, but has the correct voltage going in to it. The igniter will need to be replaced. I replaced the igniter, ran and tested, the dryer now has heat.
We serviced a
Whirlpool Wall Oven
Near Irondequoit, NY 14617
Cristian
Job Details: 12/21/2023
Customer put unit to Celsius she didn?t noticed it not Fahrenheit unit is working normal now.
We serviced a
frigidaire Oven
Near Rochester, NY 14616
Jose R
Job Details: 12/21/2023
Customer complaint was that the oven was not working properly when diagnosing unit igniter was providing proper amps which were reading 3.3 amps and also temp sensor was with In Specs as well when testing out for room temp and also as it was rising and when hitting the 350 as well inform customer to monitor unit but everything is working with in specs
We serviced a
samsung washer
Near Pittsford, NY 14534
Cristian
Job Details: 12/21/2023
Replace door seal and door seal wire tested unit working normal no leaks Not sure really how this happened but the wire was missing and cause the seal to get bad and rip .
We serviced a
GE WASHER
Near Fairport, NY 14450
Tina
Job Details: 12/21/2023
Problem was recreated this time but it is intermittent as she has done 2 load since I was here last and one washes without issues and one had the issues. Since problem was able to be recreated I hooked up smart HQ and it failed the fill test so new valves are needed. 12/21 switched out valve asm and hooked up smart HQ ran the ran the low flow pressure sensor test and it passed. Then had customer put cloths on and ran a speed wash and it worked without issues.
We serviced a
Maytag Washer
Near Rochester, NY 14609
Jose D
Job Details: 12/21/2023
The washer has a bad inlet water valve. The hot water continues to flow in the machine when the machine is off. The washer will need a new inlet valve.
We serviced a
Samsung Washer
Near Palmyra, NY 14522
Derek
Job Details: 12/21/2023
I couldn?t find anything with the washer. Other than it would sometimes be unbalanced. They?re going to keep an eye on it.
We serviced a
GE Dryer
Near Rochester, NY 14617
Jose R
Job Details: 12/21/2023
Customers complaint was that the unit was not heating up when diagnosing unit took drum apart and every component was good and confirmed everything was connected properly went ahead and re assemble unit then it started to heat up fine now unit is operating with in specs complete
We serviced a
MAytag Washer
Near Rochester, NY 14618
Jose R
Job Details: 12/21/2023
Customers complaint was that the unit was leaking when diagnosing unit viewed that the pipe to the tub was all rusted and causing the leak which is non repairable customer will have to start exploring there options on Abram?s new unit complete
We serviced a
Kitchenaid Refrigerator
Near Rochester, NY 14618
JK
Job Details: 12/21/2023
Refrigerator LED modules are out under S-CODE S191AQ kitchenaid should cover lights and labor, will also need Drawer UI control and wire harness due to water filling behind UI control and corroded wires and module.
We serviced a
whirlpool refrigerator
Near Rochester, NY 14624
JK
Job Details: 12/21/2023
Main PCB is not allowing defrost heaters to come on during normal run mode, ran machine through all service modes all is checking good main PCB will need to be replaced. 12-21-23: Replaced main PCB tested all heaters and icemaker all is filling and running good.
We serviced a
speed queen Washer
Near Honeoye Falls, NY 14472
Tina
Job Details: 12/21/2023
Error code was wash and rinse that would lash 2x then pause and flash 2 more times. It?s an issue with the fill and low water pressure. I took hose off and pressure is good but the valves are complete covered in rust and sediment from the hard water 12/21 installed new valve asm and washer working without issues.
We serviced a
Kenmore dishwasher
Near Fairport, NY 14450
Derek
Job Details: 12/21/2023
Lowered the dishwasher below the tiles and mounted back in place.
We serviced a
Bosch dishwasher
Near Rochester, NY 14607
Jose R
Job Details: 12/21/2023
Customer unit was spitting a leak error code when diagnosing unit seen the leak coming from the water valve went ahead and replaced valve now unit operating with in specs complete
We serviced a
GE Dryer
Near Webster, NY 14580
Chris
Job Details: 12/21/2023
Removed dryer sheet from blower wheel and replaced front bearing glides
We serviced a
Samsung Refrigerator
Near Webster, NY 14580
Chris
Job Details: 12/21/2023
Replaced upper ref section fan assy , sensor and drain upgrade
We serviced a
Amana Freezer
Near Fairport, NY 14450
Cristian
Job Details: 12/21/2023
Compressor issue .
We serviced a
Hotpoint Stove
Near Penfield, NY 14526
Jose D
Job Details: 12/21/2023
The heating element did not pass the continuity test. The oven will need a new heating element. Replaced the heating element, the oven now heat up and works properly.
We serviced a
GE Dryer
Near Rochester, NY 14618
Cristian
Job Details: 12/21/2023
Replace wire harness to heater tested unit heating fine now
We serviced a
samsung refrigerator
Near Honeoye Falls, NY 14472
Cristian
Job Details: 12/21/2023
Replace Ice-maker under warranty #W10884390 And Cleaned out short vent .
We serviced a
Maytag Washer
Near Penfield, NY 14526
Chris
Job Details: 12/21/2023
Replaced main pcb and unit starts and passes service mode self checks
We serviced a
samsung oven
Near Penfield, NY 14526
Jose D
Job Details: 12/21/2023
Customer states the oven is taking to long to pre heat. The oven preheated under 12 minutes. The igniter and gas are turning on right away and seem to be working correctly. Advised the customer based on the age I would recommend to replaced the temperature sensor and the igniter if the issue seems to get worse over time.
We serviced a
GE Freezer
Near Pittsford, NY 14534
Cristian
Job Details: 12/21/2023
Compressor issue will need someone to check compressor
We serviced a
GE refrigerator
Near Penfield, NY 14526
Tina
Job Details: 12/21/2023
FF evap fan is working intermittently. The fan is NLA and so is the FF evap cover. So customer are going to look for a new fridge. This is a 2009 GE
We serviced a
maytag washer
Near Henrietta, NY 14467
Jose R
Job Details: 12/21/2023
Customer complaint was that the unit was not working when diagnosing unit vowed that the customer had a bad gear case went ahead and ran a test mode and when it went into a spin mode the unit would be making a loud grinding noise if customer wants to go along with repair would need gearcase but they will be exploring your options and will get back to us if wanting to go along with the repair
We serviced a
electrolux dryer
Near Webster, NY 14580
Chris
Job Details: 12/21/2023
Replaced control board and tests ok
We serviced a
LG Oven
Near Macedon, NY 14502
Derek
Job Details: 12/21/2023
Replaced the bake igniter it was t working it was burnt out.
We serviced a
Maytag Dishwasher
Near Fairport, NY 14450
Derek
Job Details: 12/21/2023
Replaced the water inlet valve.
We serviced a
ge Washer
Near Rochester, NY 14609
Jose D
Job Details: 12/21/2023
Customer states the unit was making a noise, but it was a normal noise coming from the drain pump when it has no water to push out. Advised the customer to take a video so I can have a better idea of the exact noise she is talking about. Other then that the unit is working fine. Customer will like the receipt mailed to her.
We serviced a
MAytag Stove
Near Ontario, NY 14519
Chris
Job Details: 12/21/2023
Replaced updated bake/broil ignition harness and unit now lights properly
We serviced a
matytag dryer
Near Fairport, NY 14450
Tina
Job Details: 12/21/2023
Needed a new heating element and maintenance kit. Decided to get new appliances
We serviced a
ge washer
Near Rochester, NY 14604
JK
Job Details: 12/21/2023
Unit 1 Haier: washer dryer cabinet vibrating causing noise when load is in machine on medium spin recommended putting vibration pads under feet if that doesn't work will need sound damper padding. Unit 2 LG: Unit out of level releveled unit ran and tested all is testing good suggest vibration feet for machine.
We serviced a
Bosch Refrigerator
Near Rochester, NY 14625
Chris
Job Details: 12/20/2023
Needs dispenser motor assy estimate approx 350 plus tax and shipping would be due No repair at this time
We serviced a
whirlpool oven
Near Fairport, NY 14450
Derek
Job Details: 12/20/2023
Ran at 450 for 30 min and found nothing unusual about the oven or and foul smells.
We serviced a
whirlpool refrigerator
Near Rochester, NY 14623
Jose R
Job Details: 12/20/2023
Customer needed freezer bin to be installed and also wanted a dryer vent clean went ahead cleaned out vent and made sure the bin in the freezer was put in right both units are operating with in specs complete
We serviced a
Whirlpool Refrigerator
Near Rush, NY 14543
Derek
Job Details: 12/20/2023
I pulled the back plate off the freezer and cleaned out the drain hose. I also ran a brush through the hose to clean the gunk out. Fridge was defrosted when I got here so there wasn?t any ice. It should would good now that the hose is cleared out.
We serviced a
Whirlpool refrigerator
Near Rush, NY 14543
Derek
Job Details: 12/20/2023
Needs an ice make possible the water filter housing it?s leaking. Told $500 for ice make and possibly another 150 for filter housing and lines. They are going to discuss the repair.
We serviced a
GE Dishwasher
Near Webster, NY 14580
Chris
Job Details: 12/20/2023
Needs control but part is NLA No email address
We serviced a
Whirlpool Washer
Near Ontario, NY 14519
Jose D
Job Details: 12/20/2023
The wires to the drain pump were disconnected, therefore the washer would not drain. Reconnected the wires, ran and tested, the washer now drains properly.
We serviced a
Whirlpool Range
Near Penfield, NY 14526
Tina
Job Details: 12/20/2023
Customer stated oven not getting to temp. I noticed the door also opens further down than it should and it doesn?t close all the way. I turned oven on and let it get to temp then recorded temperature of hi and lows for 5x and the median was 338?. With the door not closing all the way that would account for the 12? difference in temp. Also the knobs and panels around them were burning to the touch due to door not closing properly and heat escaping. Customer are going to get a new oven
We serviced a
whirlpool washer
Near Fairport, NY 14450
JK
Job Details: 12/20/2023
Ran washer through service mode no faults found, ran a calibration mode to recalibrate all components, check for errors and diagnostic cycles all is running good, put a load of wet towels in ran a drain and spin all is running and working good.
We serviced a
samsung Dryer
Near Ontario, NY 14519
Chris
Job Details: 12/20/2023
Cleaned dryer cabinet and repaired 2-3ft section of vent Recommend leaving dryer pulled out away from wall alittle farther than it was so vent does not get crushed/ ripped again
We serviced a
LG Washer
Near Victor, NY 14564
Tina
Job Details: 12/20/2023
Washer was getting an LE error code and wouldn?t spin. In gaged out the RPS sensor and it?s now working without issues.
We serviced a
Ge stove
Near East Rochester, NY 14445
Jose D
Job Details: 12/20/2023
The oven needs a new heating element. The customer will look into getting a new oven due to the price and age.
We serviced a
GE DIshwasher
Near Rochester, NY 14622
Jose R
Job Details: 12/20/2023
Customer complaint was that the unit was leaking when diagnosing unit seen leak coming from valve went ahead and replaced valve now unit is operating with in specs complete
We serviced a
Kitchenaid Refrigerator
Near Victor, NY 14564
Tina
Job Details: 12/20/2023
Condenser van is not working and it?s not receiving voltage from board. Both parts and have ordered. Board as not needed. Since the fan had been off so long it showed it wasn?t getting voltage from board but once new fan was put in it worked without issues. The old fan was getting so hot it would not run and show no voltage from board.
We serviced a
Samsung refrigerator
Near Rochester, NY 14616
Cristian
Job Details: 12/20/2023
Replace icemaker wait 24 hours for Ice-maker to make ice .
We serviced a
GE OVEN
Near Ontario, NY 14519
Cristian
Job Details: 12/20/2023
Older GE downs stairs parts not available Ge in kitchen was working normal didn?t see no issues
We serviced a
Samsung Refrigerator
Near Rochester, NY 14619
Cristian
Job Details: 12/20/2023
We will need French assembly
We serviced a
Kenmore washer
Near East Rochester, NY 14445
Jose D
Job Details: 12/20/2023
Washer not agitating on site. Washer has multiple issues. Stuck key code, basket speed fault, shifter fault and a bearing issue.
We serviced a
Samsung Stove
Near Rochester, NY 14609
Jose R
Job Details: 12/20/2023
Customer complaint was that the oven was not working when fishy unit viewed that customer had a bad igniter went ahead and replaced igniter now unit is opera with in specs complete
We serviced a
Ge Washer
Near Rochester, NY 14604
Cristian
Job Details: 12/20/2023
Customer complain about a gunky smell this tub is metal they had the unit over 4 years only thing I took apart the washer and cleaned the pulsator also did recommend use afresh multiple times with vinegar. There really nothing much we can do .
We serviced a
Hotpoint Oven
Near Rochester, NY 14609
Jose R
Job Details: 12/20/2023
Customer complaint was the the oven won?t work when diagnosing unit could not find model number and there was infestation everywhere customer will be exploring there options on a new unit
We serviced a
Frigidaire Dishwasher
Near Rochester, NY 14612
Jose R
Job Details: 12/20/2023
Customer complaint was that the pump would run non stop when diagnosing unit the bottom tray was bone dry and signs of leak went ahead and replaced pressure sensor and it started to work when it got done filling leak was coming from circulation motor customer will be exploring there options on a new unit complete
We serviced a
Bosch Refrigerator
Near Webster, NY 14580
Chris
Job Details: 12/20/2023
Needs at least inlet assy estimate approx 265 plus tax and shipping would be due No repair at this time and part is on back order with no ETA Unable to diag farther untill inlet is replaced
We serviced a
Whirlpool Dryer
Near Webster, NY 14580
Jose D
Job Details: 12/20/2023
Squeaking noise on site. The dryer needs both supporter wheels replaced. Fixed the issue with the whirlpool repair kit. Ran and tested, the dryer no longer makes the squeaking noise.