Ran dryer for over 20 minutes and all is quiet and running good.

Replace both front wheels there is a slight of a rubbing noise coming from the back believing it?s the back frame holding drum but would not be to worried about it will still work fine .

Customer ice maker was not working informed customer she would need a ice maker kit installed customer stated she was going to go through Samsung to get her issue resolved complete

Ran washer through many cycles and can find nothing wrong

Replaced both freezer door slides tested all for seal and all is opening and closing good and sealing good.

Customer stated the unit would not fill with water when diagnosing unit informed customer that he has to give it time before it fills because unit first detects the load and how much clothes is in there before filling after that that it filled and is working with in specs complete

Replace defrost board

Ran machine through full service mode all components check good ran machine through wash cycle all ran good can find no fault with washer.

If Customer calls back will need evep cover,temp sensor and drain kit

I replaced the lid lock. I also let them know they need to keep their loads balanced. I also let them know if it gets stuck in the locked position to press and hold the start button and it will cancel the load and typically will unlock the lid as long as it?s working. I ran and tested the unti a couple of times.

Has bad inlet valve and condenser fan is slow and machine compartment is very hot No repair at this time Estimate approx 340 plus tax would be due on return of fixed

Replaced the blower wheel it was stripped out and the motor wasn?t working.

Replace drain pump assembly

Jazz board bad replaced ran and tested all is working good.

Complaint of unable to start a cycle. Leading up to this noise during spin. Following stored errors: F7E7 unable to reach top speed F7E1 basket speed fault Ran auto diagnostic and cycles runs well till spin. Motor hums but no spin. Examined under unit and Gearcase has dropped oil. Unable to spin cam rotor. Gearcase seized. Broke through by spinning basket through top. Typical failed bearing noise present. Needs new Gearcase. Customer researching all options.

The washer is draining fine. I did have 2 water inlet valve error codes. I tested the washer and the valves seem to be working fine. In case they?re need and the machine stops working correctly. F8-E1 W11316255 Hot valve $72.00 W11316256 Cold valve $72.00 Plus labor.

Customer has two bad infinite switch which are showing parts are unavailable due to how old unit is and manufacturer does not make the part any more customer will be exploring there options on getting a new unit

Bad water valve that they got from Amazon. I replaced it with a GE one and the washer is filling and working great now.

Needs bellow no repair at this time Estimate approx 245 plus tax would be due

Complaint of unit leaking water onto floor through freezer door. Opened freezer and sheet ice present on floor of freezer cabinet. This ice formation is typical of a defrost drain tube blockage. Removed evaporator cover and defrost drain is iced over. Melted ice via steam. Water still not emptying down drain tube. Pulled unit out and removed drain tube from rear of fridge. Flushed tube in sink and sizeable dust/fur debris removed from drain tube. Customer advised this is not a failure of the part and the tube is critical to proper unit operation. Customer agreed to place part back into service so they can continue to use Fridge vs. removing the part to send via Fed Ex as instructed. Defrost drainage is part of normal operation for a fridge/freezer. As Hot/Cold exchange occurs at the evaporator, the warm moist air will condense and cause frost on the evaporator. The defrost element periodically melts this frost off the evaporator and the run off is intended to go down the drain hole/tube into a reservoir underneath the fridge where it then evaporates off of heat from the compressor. When this tube is clogged the Freezer will still continue to defrost. The run off builds and freezes into the drain pan under the evaporator and will eventually run off into the freezer cabinet and onto the floor. Typical defrost is 2-4oz of water and defrost runs typically every 8 hours. This frequency and volume increases when the Fridge/Freezer doors are opened. Once customer drain tube reinstalled it was tested by blasting steam in the opening in the freezer and steam can be seen exiting the front vent of the unit. Reassembled unit. Customer advised to let unit cool for 4 hours before opening doors to keep contents frozen.

Replaced icemaker and inlet assy on refrigerator and ice maker now cycles and fills Checks ok May take up to 24 hours to cycle and temps to equalize

Stove top will need Wiring harness with spark igniter and bake igniter.

Leak appears to be coming from main drain line under sink inside wall Customer would need a plumber

Customer unit would not go into a spin went ahead and replaced dryer repair kit unit working with in specs complete

Replace belt tested unit everything working fine

Can't find no faults with washer, ran through service test mode all work good, no error codes stored in computer, ran through quick wash cycle all is working good.

Entire fridge is warm, compressor is cold and making a rattling sound like something is loose inside of it.

Customer unit would not go into a spin went ahead and diagnosed that the belt was broken went ahead and replaced it with belt and unit is operating with in specs complete

Customer unit was reading 2.5 amps on the bake igniter and was taking forever for it to pre heat and hit temperature went ahead and replaced igniter now unit working with in specs complete

Complaint of no bake. Tested power supply measured 246VAC. Confirmed 246 VAC from ACU to bake element when bake is requested. Measured continuity of bake element and element tested open. Replaced bake element. Tested via bake and unit tested good.

Looks like someone replace the door switch but the wire nuts got lose replace 2 wire nuts taped it up and zip tied it to the unit

Replace iicemaker tested ice-maker all good now

Icemaker is wrong part number in the right part number box will reorder and come back. 4/25 correct ice maker eas received and installed

Small burner not working, took range apart and part of the burner had a burn mark on it. Ordering new one and will return Tuesday 245.47 will be due upon return 4/25 installed new burner and all setting are working without issues

Replaced electronics and open inlet solenoid No more error codes via smart HQ and water dispenser works properly

Customers unit was getting a gas smell when running the oven and igniter was only providing 2.5 amps went ahead and replaced igniter now unit is working with in specs complete

Customers unit was getting a gas smell when running the oven and igniter was only providing 2.5 amps went ahead and replaced igniter now unit is working with in specs complete

Needs a new spring and replaced the main hose from the drain pump to the bottom of the basket.

Door not closing all the way due to bad bearings and door seal all will need to be replaced to correct frosting problem. Customer will need the following parts, Door seal: DA63-07734A Slide rail R/S: DA97-12025A Slide rail L/S: DA97-12027A

Customer unit would not keep cool when diagnosing unit found that the evap fan was not spinning also also needed 4 firmware updates went ahead and replaced the fan and did the firm ware updates as well inform customer to monitor the unit and if has any other issues don?t be hesitant to give us a call complete

Customer unit was over cooling in the fridge did a soft reset and confirmed that the damper is opening and closing properly informed customer if issue keeps happening would recommend damper and temperature sensor model # fgss2635tf5

Compressor is running no frost pattern this is a seal system issue they would have to call someone to check compressor we don?t repair compressor

Customer has a partial frost pattern build up in freezer that?s the reason why ice maker is not working and also why the food is not fully frozen customer will have to get in contact with Samsung to get her issue resolved complete it?s a compressor issue

Replaced inlet valve and ice fill tube

Replaced the lower rack wheels and I installed a new upper rack adjuster kit.

Replace Coupling tested unit no noise working with inspects

Removed ice in ff fan and installed new defrost drain upgrade Unit also has ice maker issues - no ice maker repair at this time

Customer unit would not go into a drain mode went ahead and replaced drain pump unit operating with in specs complete

Hot water inlet valve is leaking water. Also put the dryer vent back on.

Refrigerator will need main pcb and compressor inverter, customer will replace machine.

Customer stated there was intermittent leaking from dishwasher. When I got here I ran a diagnostic and found no leak, then ran DW for about 20 min and there was still no leak.

Customer will need new board #6871W1A405B part is discontinued

Customers agitator fell off, I was able to get it back on and ran a load and it?s working without issues.

2707613-1 SHIRLEY REBACK (NEW LEAF) (585) 880-7147 (Mobile) (585) 381-0022 66 Harper Drive Pittsford, NY 14534

2715649-1 Anne Mooney (New Leaf) (585) 889-6464 3 Foxe Commons Rochester, NY 14624

4/21/23 installed machine compartment cover, still no abnormal noise on todays visit. Since it is intermittent may be best to forward a video of noise 4/16/23 Unable to duplicate noise , compressor, condenser fan, evap fan and ice maker all sound normal Will need to catch noise to diag farther Machine compartment cover is missing , recommend replacing to help unit run more efficiently

Re installed wash blade no need to replace done

04/21/2023 10:15 am by Cristian Ayala Didn?t really see nothing wrong but she did have freezer over loaded blocking entrance for the air flow told her to try to adjust temp higher and see what happens after 24 hours

Refrigerator is completely warm, customer had it unplugged for over 24hrs. It tested compressor and it?s not working correctly. Winding reading were good but the amp draw is not showing what it need to run correctly.

Needs a new spring and replaced the main hose from the drain pump to the bottom of the basket.

Door not closing all the way due to bad bearings and door seal all will need to be replaced to correct frosting problem. Customer will need the following parts, Door seal: DA63-07734A Slide rail R/S: DA97-12025A Slide rail L/S: DA97-12027A

Customer unit would not keep cool when diagnosing unit found that the evap fan was not spinning also also needed 4 firmware updates went ahead and replaced the fan and did the firm ware updates as well inform customer to monitor the unit and if has any other issues don?t be hesitant to give us a call complete

Customer unit would not turn on or go into a cycle went ahead and did a soft reset and also did a software update on the ui unit seems to be working with in specs complete

Customer unit was over cooling in the fridge did a soft reset and confirmed that the damper is opening and closing properly informed customer if issue keeps happening would recommend damper and temperature sensor model # fgss2635tf5

Compressor is running no frost pattern this is a seal system issue they would have to call someone to check compressor we don?t repair compressor

Customer has a partial frost pattern build up in freezer that?s the reason why ice maker is not working and also why the food is not fully frozen customer will have to get in contact with Samsung to get her issue resolved complete it?s a compressor issue

Replaced inlet valve and ice fill tube

Replaced the lower rack wheels and I installed a new upper rack adjuster kit.

Replace Coupling tested unit no noise working with inspects

Removed ice in ff fan and installed new defrost drain upgrade Unit also has ice maker issues - no ice maker repair at this time

Customer unit would not go into a drain mode went ahead and replaced drain pump unit operating with in specs complete

Ran a diagnostic test the cold water was not on turn cold water on now unit is working fine customer will give us a call if anything happens .

Hot water inlet valve is leaking water. Also put the dryer vent back on.

Refrigerator will need main pcb and compressor inverter, customer will replace machine.

Customer stated there was intermittent leaking from dishwasher. When I got here I ran a diagnostic and found no leak, then ran DW for about 20 min and there was still no leak.

Freezer rails are bad and will need to be replaced.

Customer will need new board #6871W1A405B part is discontinued

4/21/23 installed machine compartment cover, still no abnormal noise on todays visit. Since it is intermittent may be best to forward a video of noise 4/16/23 Unable to duplicate noise , compressor, condenser fan, evap fan and ice maker all sound normal Will need to catch noise to diag farther Machine compartment cover is missing , recommend replacing to help unit run more efficiently

Re installed wash blade no need to replace done

04/21/2023 10:15 am by Cristian Ayala Didn?t really see nothing wrong but she did have freezer over loaded blocking entrance for the air flow told her to try to adjust temp higher and see what happens after 24 hours

Refrigerator is completely warm, customer had it unplugged for over 24hrs. It tested compressor and it?s not working correctly. Winding reading were good but the amp draw is not showing what it need to run correctly.

Replaced heating element, idler and front roller as pm Checks ok No service card did not go through sent email invoice

Has thermistor error , customer supplied Amazon thermistor and unable to duplicate error Recommending control if code comes back but is NLA and will be unable to repair

Replaced freezer icemaker

Replaced oven temperature control pcb and bake igniter

Replace 2 fans and still didn?t work voltage is getting to fan but yet fan still not work possible wire issue customer will get new unit

If customer calls back will need door switch #

04/20/2023 06:23 pm by Cristian Ayala Cleaned out drain pump there was a piece of plastic causing noise tested unit all set no issues found

Remove sock from motor now unit is working fine now

Everything seems within specs

Customer haves a cut inside the unit frame this is unrepairable but I added some epoxy told customer this not for ever fix they will need a new one if still leaks .

Replaced the hinges for the door. Here was a leak and found a loose hose clamp underneath.

Installed the new ui for the dispenser. Tested it and it?s working fine now.

Needs a new pump and motor assy. It has no pressure to run the spray arm and is making noises when it?s running.