Would recommend display #DD97-00590F parts out of stocks this part more likely Samsung would have I recommend getting Samsung involve .

Needs new wash pump, no repair at this time Estimate approx 266 plus tax would be due

If customer calls back will recommend sump pump assembly.

Dishwasher needs a new wash motor. Customer decided to get. New dishwasher since this one is 12 years old

Replaced door boot/bellow on washer and unable to locate any other leaks Cleaned dryer vent from exterior fixture

Rattle noise coming from the motor area on site. The Bottom metal frame was bent and vibrating against the lint box going into the motor. I Adjusted the medal frame so it does not vibrate anymore. Customer also wanted the dryer door to open the opposite way. I switch the door to open the opposite way.

If customer calls back will recommend board # compressor kicked on after i unplug board I told customer wait 24 hours for proper cooling .

Customers unit was leaking out of the freezer on to the floor I had to clean out the drain hole and go to the back and also make sure the drain line was all cleaned out and no gunk being in the line unit should be operating with in specs complete

Main drum bearings bad not cost affective to repair.

Customers unit would not go into a spin mode when diagnosing unit viewed the user was off of the pulley went ahead and replaced maintenance kit and cleaned out the inside of the dryer now unit is operating with In Specs complete

Needs a new door sweep. Plus the bottom rack is broken and rusted. They?re going to look at new units.

Found base of unit pushed up and rubbing on motor carriage, pushed base back down and unable to locate any other noise issues

Customer was at work but had a card on file that he authorized me to use is there is no signature. Dryer: flame was cycling due to bad coils so new ones were installed and it?s working well. Belt was also shredding, wheeled and idler were bad. New maintenance kit was installed. Dishwasher: ran a diagnostic and everything worked but there was an update for the boards to help with the issue of it working intermittently so that was installed. Also let customer know there was a small leak at the bottom right corner of the door and a new inner door was needed due to seal being on the bottom of that but he is going to wait on that repair.

Will recommend motor assembly # customer will think about it

I couldn?t find anything wrong with the washer. The customer is new to this machine and may have not been putting the clothes in properly.

Found bad compressor start device, replaced and checks ok May take 24 hours to regulate to correct temps

Dryer is vibrating on site. Checked all supporter wheels and the idler, everything within the dryer is in good shape. The frame is vibrating. Leveling the unit help a little bit still some vibrating.

Found vent cap loose, tightened down and appears to be water tight as it has not leaked since. Will need vent assy replaced if leak comes back est approx 200 plus tax would be due

Dryer was running but not heating. Took bottom off and saw igniter was not even glowing. Tested igniter while dryer was running and got 0 volts then Tested the rest of the components and one of the thermal fuses was blown. A new one was installed and dryer started heating without issues.

Replace FF fan motor # and updated software unit is working normal now . Wait 24 hours for proper cooling .

Water inlet valve cracked and will need to be replaced. 9-28-23: Replaced water valve ran and tested all and all is leak free and running good.

Customers unit would have water leaking on to the floor when diagnosing unit had to clean out drain hole and also go to the back of the unit and clean out the drain line. Gunk was build up in the drain line and now unit is draining properly and working with in specs complete

Customer has a bad display which is not working not allowing customer to use all cycles the only one that is working is rinse only when looking at the age of the unit manufacturer no longer making parts customer will have to explore there options on a new one

Customer unit was making a noise inside of the freezer when diagnosing unit customer needed fan motor to be replaced went ahead and replaced fan motor now unit operating with in specs complete

Light bulb shorted out and causing fan to shut off when door is closed changed light bulb with customers all is working good.

Installed wall oven used shims to even out

Washer had a lid lock error code. A new lid lock was installed and it?s working on all cycles. Customer knows if it happens again a new board is needed. If she wants it part number will be in notes.

Main UI control and PCB are bad and not cost affective to repair.

Replaced front right cooktop burner valve and unable to locate any farther gas leaking by at front right burner or any other burner , checks ok

Drain hose cracked and will need to be replaced. 9-27-23: Replaced drain hose ran and tested all is leak free and draining good.

Installed dishwasher and checked for leaks done

The bake element was cracked. The oven will need a new bake element. Replaced the bake element, ran and tested. The oven is now heating up and working good.

Customer stated that when they run the sink sink with fill up with water and then they noticed that the dishwasher fills up with water without being used this is not a Dishwasher problem this is more of a plumbing issue will recommend to keep using garbage disposal every time customer clean dishes . I cleaned out the filter trap inside the dishwasher it was really a lot of gooey stuff.

I removed a tape that was inside the lint trap unit is working fine now

Front roller seized since previous visit Customer opted to replace all 4 rollers

Range was working when I got here but they said front left burner will click but not light and it?s only rand, so I cleaned the orifice. Fridge was not making sound when I first got here but then started and it seemed to be coming from evap fan so a new one was installed. Customer declined update due ot getting new fridge in a year or so.

Drain pump bad and will need to be replaced. 9-27-23: Replaced drain pump ran and tested all and no leaks and draining good.

Installed a dryer maintenance kit. All parts were worn. I vacuumed,Ed out the dryer and he rear vent.

Rear rollers are worn and blower is cracked No repair at this time Estimate approx 605plus tax/shipping of parts if applicable would be due

Replace temp sensor #and Evap cover fan motor #under warranty .

Complaint of no ice. Measured 40.9 in FF and 1.8 in FZ. Measured 120 VAC between L1 and Neutral at IM. Measured 0 VAC between T and H circuits on ice maker. Measured 120 VAC between T and neutral. TH circuit no longer completing path to neutral. Failure of IM circuitry. Needs new Ice maker. New Ice maker supplied by customer was installed by Register on 7/23. Customer advised we cannot warranty parts we do not sell. Customer reaching their parts retailer to see if part is warrantied. Will call back if they opt to repair and if they need to purchase new IM from Register.

Complaint of low temps in both compartments. Measured both temperature sensors at 1.081 k ohms at room temp. A proper reading. AMP clamp L2 during pre heat and unit alternate between 12.8 and 14.4 amps during pre heat. A proper reading as this unit uses broil assist pre heat. Proving broil and bake elements good. Customer states this appliance is new (last 3 years) and they have been living with appliance this way. Customer advised must perform measured calibration to determine if temp is actually off and if so calibrate to proper reading or replace hardware if offset is outside calibration range. 350 degree bake in lower oven temps: 348.4 334.5 341.6 331.3 354 341.4 352.4 330.9 Average temp: 341.8 Calibrated both units up 10 degrees. Customer states they self calibrated on their own but it did not help. Advised to use existing measured calibration and bake manufactured test. Advised that customer could be accustomed to old oven and that oven may not have been accurate but they acclimated to that oven and formed recipes based on its performance. If test bakes and self calibration correcting still does not solve problem, sent quote for both ACUs. Offered half off labor for control board install treating as a continuation of service call.

Replaced lid interlock switch assy and tests ok. Left vm at 11:22 sent on way txt via service fusion No home at 11:41-11:46

Customers unit is spitting a dc1 error code when diagnosing unit customer has a bad door switch would need to replace will come back on Tuesday to do the repair

Customer unit was over freezing inside of the fridge when diagnosing unit temp sensor was reading out of spec would recommend would come back Friday to complete the repair

Customer unit was spitting a f1 error when taking off the back cover the main board was fried and there was investigation everywhere in the unit . When looking up for the board shows that it is no longer a?a? or and out of stock . Customer will have to start exploring there options on a new one

If customer calls back about noise would recommend freezer fan motor

Cleaned vent with brush attachment from exterior fixture

Start relay melted to compress, needs compressor and start device at a minimum. No repair

Installed valve and did not detect any leaks unit operating with in specs inform customer to monitor the unit and give us a call if they have any questions complete

Basement freezer has nothing turning on at all. It?s been unplugged for over a year. Voltage going in is correct but board on front is not working. A new board is being ordered. It customer is aware that it might not solve the issues and if it doesn?t he will get a refund on board but still pay labor and trip charge 9/27 put in new board and freezer turned in and I gave it about 15min and temp has already dropped significantly. Customer knows about warranty.

Complaint of fridge missing door components. Emailed estimate for door rebuild. Customer opting to replace. Oven - complaint of no bake. Requested bake and oven ignites with no issue. Preheated to 350 degrees. Two occurrences of gas flicking off. Gas valve solenoids could be failing under load. Recommended gas valve replacement. Customer wants to keep testing to see if issue returns before opting to repair. Offered igniter only with a commitment to gas valve if unit still acting up. Customer declining at this time, offer still available for igniter at labor of $115.69 to install it if customer wants to roll the dice on not needing gas valve.

Checked temp sensor and added new connector and it?s good, checked board and there is no noticeable burned spots. Turned oven on and set to 350? and put thermostat in to keep track of temp and everything seemed normal. Temp regulated the way it should. Turned off waited a few min and set temp to 375? temp regulated the way it should. Turned both ovens on and temp regulated without issues. No error codes showed up. If anything shows up again it will need a new board and customer will be covered for 90 days trip charge and labor but customer will have to pay for part which will be in notes and need to be ordered if code appears again.

Customers unit was only providing 2 amps and sometimes won?t ignite went ahead and replaced igniter unit now operating with in specs complete

Unit leaking from inlet valve. Isolated dishwasher water supply and turned off. Ordering valve. Replaced inlet valve, tested unit and unit tested good.

The Washing machine door was locked on site, customer also stated that the washing machine would not drain when he ran his last cycle. I cleaned and vacuumed all tubing going into the filter housing. I removed all debri and hair within the drain pump. Ran and tested, the washing machine now drains properly with no error codes.

Outlet had bad ground causing computer to burn up main computer will need to be replaced.

Dishwasher is not washing dishes. Ran diagnostics and got an 4-3 error code so a new wash motor is needed. Sump is being ordered 9/26 installed new sump with motor and everything is working without issues. Cleaned out hoses also

Cleared defrost drain and tests ok

Customers unit would run non stop when diagnosing unit unplugged everything from main board still running non stop so customer will need main but also took apart and cleaned the inside and confirm that everything is with in specs on the maintenance part will be back the latest on Friday to do repair complete

If customer calls back will recommend board

Completed short run vent cleaning all is clean and attached and venting good.

The gasket was clogged on site. There was a build up of pet hair and debri preventing the water from filtering back into the tub. I removed the dog hair, and cleared the 5 gaskets hose that lets water back into the tub.

To much to repair customers agree will get new unit

Oven main pcb is bad no voltage going to igniter, main PCB will need to be replaced and is on back order. Possibly rebuilding. 9-26-23: Replaced main rebuilt pcb ran and tested all and all is working and running good.

Replace A20 fuse tests unit powers on normal now .

Replaced idler and drum belt, unit tests ok

Needs a new fuse. Replaced the fuse and tested good.

Ran dishwasher through numerous service mode cycles and can not get any faults to come up all is draining and washing good.

Customer unit would not dispense any ice when diagnosing unit viewed that wires were ripped and tampered with with and now the ice does not want to dispense everything is providing proper voltage if customer wants ice maker to dispense would need a left door

Replace control board # And inverter board # wait 24 hours for proper cooling .

Replaced idler pulley assy and vacuumed inside dryer Unit tests ok

Replaced drain motor and reinstalled unit

When diagnosing unit the unit had error codes for water over flow and drain pump would run non stop pressure see for was out of spec went ahead and replaced sensor unit now operating with in specs complete

Broil worked but bake didn?t. Tested bake igniter for Amps and it was not getting enough to open valve. New igniter was installed and it?s now working without issues.

Unit was making a noise during agitation. Cleaned the connection where the agitator and shaft meet. neither were damaged. Also tightened the bolt on the pulley wheel. Ran and tested, the washer is no longer making the noise.

Replaced inner door frame and hinge set , tests ok

The washing machine has damaged magnets on the rotor. Oil splattered along the inside on the bottoms edges. The washing machine will need both the washer motor stator, and the washer motor rotor replaced.

Replaced evap and temp sensor Unit should be operating with in specs inform customer to monitor unit and give us a call to o inform us on the status

Installed a new evaporator fan. The old one the bearings were really loud. Ran and tested good.

Broil was working but bake was not. A new igniter was installed for bake and it?s working without issue and showed customer it was working.

Customer did not realize the knob was cracked. She will just use another knob from the dryer as a substitute.

There was no air flow leaving dryer but it was getting hot. Dryer was taken apart and the components all tested good. The blower house/lint trap was taken apart and it was completely clogged so it was cleaned out and a new maintenance kit was installed and dryer is running without issues.

Ran diagnostics 2x and there was no leak and no error codes. Then filled dishwasher with dishes to try and recreate issue and ran on a normal cycle which is what customer uses and ran for at least 30min and still no leak. I hear a random knocking sound when running which could be lower wash arm hitting lower rack. Let customer know that service call is good for 90 days and if it leaks again then we will order the lower wash arm to replace when we return. Part number is in notes to order if we come back.

I replaced the ice/water dispenser. Tested and working good. I removed the burners and cleaned them out. I cleaned the gas orifices. I cleaned off the electrodes of rust and debris. The burners tested good and are lighting up.

Customer unit would run non stop and also leak through the inlet valve went t ahead and replaced inlet valve now unit is working with in specs and no more leaks coming from the bottom complete

Tests unit igniter is good the only thing I seen wrong was there was a sheet blocking the air flow going into stove .

Dryer starts then after a few min start clicking and stop and it does this over and over. Dryer needs a new motor. Customer is going to get new appliance sue to LG dryer being 14 years old.

If customer calls back will recommend Ice-maker kit #

Neesa a new drain pump and water pressure sensor. I replaced the drain pump and the water sensor. Ran and tested the dishwasher is working great.

Main control board run relay sticking and main PCB will need to be replaced.

Dryer and a drain error code, took lower front panel off and took filter out and there was a sock stuck in there clogging it filter was cleaned and diagnostic was ran and there are no kore error codes and washer is draining without issues.

Customer unit was spitting a leak error code when diagnosing unit seen the leak coming from the valve went ahead and replaced valve unit operating with in specs complete

Mouse has chewed through drain line with check valve and leaking under unit into sump and tripping leak detector drain line will need to be replaced.

If customer calls back will recommend gear case # $200 Lobor $158.00 customer will let us know if still same issue we Will give him a call for fridge quote .

Installed a dryer maintenance kit with all new rollers, belt and pulley. I vacuumed out the dryer it was full of lint. Ran and tested it?s much quieter now.

Customer was getting a thermistor error code I did take unit apart and notice the thermistor was Lose if customer calls back will recommend Thermistor

Drain pump was not working, customers decided to get a new machine since this is 10 years Old

9/22 installed new board and it?s working without issues.

Front right corner of side by side had water that randomly pools and it?s caused the flooring to sink in and the fridge isn?t able to be moved without further damage