We serviced a
LG Washer
Near Fairport, New York 14450
Tanner
Job Details:
11/20/2023
Complaint of on washer. Pump runs but no production. Needs drain pump. Replaced drain pump. Tested unit and unit tested good.
Dishwasher- complaint of intermittent no operation. Unit not operating on service call. Power tested good. Software tool not reading machine. Unable to correct through software update. Quoted for PCB and UI. Quote on different work order.
We serviced a
ge dryer
Near Rochester, New York 14626
JK
Job Details:
11/20/2023
Completed a vent cleaning and all is clean temperatures are high side 190? kick on temperatures are 140? all is working and operating good instructed customer on a power vent due to overall length of duct line.
We serviced a
Ge Wall Oven
Near Victor, New York 14564
Derek
Job Details:
11/20/2023
Weds a new board wb27x25554 $400.00
We serviced a
Whirlpool Dryer
Near Webster, New York 14580
Chris
Job Details:
11/20/2023
Replaced maintenance kit due to bad roller/support rollers and unit sounds and operates properly. Is still a slight knocking noise from rear bulkhead that I am unable to correct , possible rear bulkhead is warped / bent
We serviced a
Whirlpool Fridge
Near Webster, New York 14580
Cristian
Job Details:
11/20/2023
Cleaned out Icemaker water pipe wait 24 to 48 hours for icemaker to make ice
We serviced a
LG Dryer
Near Fairport, New York 14450
Cristian
Job Details:
11/20/2023
Replace belt and thermostat
We serviced a
Samsung refrigerator
Near Hilton, New York 14468
JK
Job Details:
11/20/2023
Refrigerator will need evap cover complete along with defrost thermostat, icemaker kit, customer will replace unit due to age of appliance.
We serviced a
frigidaire refrigerator
Near Pittsford, New York 14534
Cristian
Job Details:
11/20/2023
Seal system issue Customer will need to get compressor checked .
We serviced a
Whirlpool Washer
Near Pittsford, New York 14534
Cristian
Job Details:
11/20/2023
We serviced a
Kenmore Refrigerator
Near Pittsford, New York 14534
Tanner
Job Details:
11/20/2023
Complaint of fan noise. Ice build up on back of evaporator. Measured 36 in FF and 6 in FZ. Customer states they did self defrost with hair dryer. Measured 29.7 hums through defrost circuit proving good element and bi metal. Measured defrost sensor at 67.6 k ohms an equivalent of approximately 5 degrees F. A proper reading. Defrost sensor is testing within range. Defrost circuit is closed. ACU not turning on defrost. Needs new ACU. ACU NLA.
We serviced a
GE Range
Near Penfield, New York 14526
Tanner
Job Details:
11/20/2023
Complaint of unit not baking. No igniter glow. Confirmed 120;VAC to igniter. Replaced igniter. Tested via 250 degree bake and unit tested good.
Fridge- complaint of intermittent no dispense of ice. Measured 45 degrees in FF section. Errors stored for defrost run times from 4 days ago. Inspected Evap and no defrost issue present.thermistors measuring in line with temp gun. Customer t continue to monitor. Could not reproduce complaint.
We serviced a
Maytag Washer
Near Honeoye Falls, New York 14472
Tanner
Job Details:
11/20/2023
Tub ring and bellow unseated from front fascia. There is a crack in the bellow. Reinstalled bellow and tested via rinse and spin. Unit leaks substantial. Needs new bellow.
Installed new bellow gasket. Tested via rinse and spin and unit tested good.
We serviced a
Kenmore Washer
Near Macedon, New York 14502
Derek
Job Details:
11/20/2023
I ran the unit a few times and found nothing wrong and it seems to be working good. I went into diagnostic and found that there was oversuds and a stuck button key.
We serviced a
Maytag Dryer
Near Rochester, New York 14612
Jose R
Job Details:
11/20/2023
Customer had a bad flower wheel went ahead and replaced wheel now unit operating with in spec
We serviced a
Whirlpool Washer
Near Brockport, New York 14420
JK
Job Details:
11/20/2023
Ran through service mode all is draining good if problem returns will need drain pump.
We serviced a
Lg Washer
Near Pittsford, New York 14534
Cristian
Job Details:
11/20/2023
Replace dispenser tested unit no leaks .
We serviced a
maytag oven
Near Irondequoit, New York 14622
Jose R
Job Details:
11/20/2023
PO / Claim # 1772618
Customer has a bad Range Oven Control Board (WPW10655837) would need to be replaced unit beeps non stop with no error codes displaying also cx states the unit had spit f2e0 which is stating it has a shorted touch pad and range oven control comes with board and display at the same time
We serviced a
GE Dryer
Near Fairport, New York 14450
Jose D
Job Details:
11/20/2023
Squeeking noise on site. Dryer duct seal assembly, and top bearing assembly was damaged. Both parts will need to be replaced to correct the issue. Due to the price of the repair, the customer feels its best to just get a new dryer.
We serviced a
kitchenaid dishwasher
Near Pittsford, New York 14534
Tanner
Job Details:
11/20/2023
Complaint of no drain. Pump runs but no discharge. Filter is clear. Cannot vacuum water brought lines. Drain lines clogged. Ordering check valve assemble and 6 foot drain extender as unit is not directly adjacent to sink.
Installed drain line with extension. Tested via autodiagnostic cycle and unit tested good.
We serviced a
Oven Frigidaire
Near Webster, New York 14580
Jose R
Job Details:
11/17/2023
Replaced element unit still not working will try to reach out to manufacture to see if there is anything they will recommend new element did not resolve issue
We serviced a
LG Dishwasher
Near Pittsford, New York 14534
Tina
Job Details:
11/17/2023
Dishwasher shows and AE error code and the drain pump won?t stop running. Base of dishwasher is covered in wood pieces and Mouse dropping. Customer is going to get a new appliance
We serviced a
Kenmore Dryer
Near Rochester, New York 14612
Cristian
Job Details:
11/17/2023
Replace timer tested unit working normal now
We serviced a
Samsung Washer
Near Rochester, New York 14623
Cristian
Job Details:
11/17/2023
Cleaned out filter tested unit ran fine no issues.
We serviced a
Kitchen aid oven
Near Webster, New York 14580
Chris
Job Details:
11/17/2023
Replaced TOD thermostat on dual fuel range and unit now bakes and broils - if unit has future issues after self clean recommend new cooling fan as well but appears to be working on todays visit.
Wall oven appears to have bad broil element and ACU but parts appear NLA
We serviced a
GE Dishwasher
Near Penfield, New York 14526
Tina
Job Details:
11/17/2023
Customer had a leak from the front left of the door. Put in smart hq and determined new spray arm was needed but seal on inner door was also moldy and falling off of inner door. After quote was given for price she declined repairs and decided she is going to get a new one.
We serviced a
Whirlpool Washer
Near Fairport, New York 14450
Chris
Job Details:
11/17/2023
Shocks are worn but main issue is structure/ floor itself has a lot of give and bounces when washer is running - would need contractor or engineer to diag floor issue.
Est to change shocks is approx 185 plus tax due- maintenance to talk to ally and will call if ordered
We serviced a
Maytag Washer
Near Penfield, New York 14526
Derek
Job Details:
11/17/2023
I got the washer to drain. It wouldn?t agitate or spin it would just do the sensing of a load and stop. I ran diagnostic and it came up with an rps sensor error twice. I ran and tested the washer a few times to make sure it was working properly.
We serviced a
Speedqueen washer
Near Farmington, New York 14425
Derek
Job Details:
11/17/2023
Drain pump sounds good and seems to be working. I vacuumed out the drain line in the back. I also vacuumed out the drain from the tub to the pump. Ran and tested the unit it seems to be draining fine now.
We serviced a
Kenmore Washer
Near Rochester, New York 14626
JK
Job Details:
11/17/2023
Replaced cam gear due to bad spring and not disengaging all the way ran through recalibration mode ran and tested all is working good, door striker broken and will need to be replaced.
11-17-23: Replaced lid latch ran and tested all is working and locking good.
We serviced a
Whirlpool Dryer
Near Rochester, New York 14612
Cristian
Job Details:
11/17/2023
Replace idler kit tested unit no more noise
We serviced a
whirlpool refrigerator
Near Fairport, New York 14450
Derek
Job Details:
11/17/2023
I cleaned out the big chunk of ice in the bottom of the freezer. I pulled it out and cleaned the drain hose for the freezer it was clogged up. The evaporator and evap fan look good.
We serviced a
LG Washer
Near Ontario, New York 14519
Chris
Job Details:
11/17/2023
Needs main PCB , no repair at this time.
Estimate approx 420 plus tax and shipping would be due if repaired
We serviced a
Maytag Dryer
Near Pittsford, New York 14534
Tina
Job Details:
11/17/2023
Dryer was making a lid squeaking sound, a new maintenance kit was installed that was 4 wheels, belt and idler. Dryer working without sound.
We serviced a
LG Dishwasher
Near Henrietta, New York 14467
Cristian
Job Details:
11/17/2023
Reinstalled bracket it?s nice and tight and secured.
Added longer screws .
We serviced a
maytag washer
Near Pittsford, New York 14534
Jose D
Job Details:
11/17/2023
The hub for the washer is stripped, I was able to visually see the the hub is not gripping to the shaft. The washer will need a hub replacement. Replaced the hub, the washer now engages in a spin mode. Rotor motor is also stripped, due to repair cost the customer does not wish to have it repaired.
We serviced a
Whirlpool dishwasher
Near Honeoye Falls, New York 14472
Tina
Job Details:
11/17/2023
11/17 installed sump and dishwasher is working without issues and no leaks.
We serviced a
Frigidaire Dishwasher
Near Webster, New York 14580
Chris
Job Details:
11/17/2023
Replaced water level sensor and tests ok
We serviced a
Electrolux Dryer
Near Webster, New York 14580
Chris
Job Details:
11/17/2023
Found stuck flame sense switch, replaced and unit tests ok
We serviced a
Frigidaire Freezer
Near Rochester, New York 14624
Chris
Job Details:
11/17/2023
Cleaned and cleared frozen defrost drain , appears ok and may take up to 24 hours to reach set temperatures
We serviced a
samsung Washer
Near Rochester, New York 14606
Jose D
Job Details:
11/17/2023
Washing machine has a DE ERROR code on site. Did a hard reset and the washer then unlocked, which the customer also stated he has done, but the error code came back. Ran and tested on a full rinse and spin cycle. Everything seems to be working fine. Advised the customer to call back if it happens again, and would recommend to come back with a new door lock.
We serviced a
whirlpool dryer
Near Victor, New York 14564
Derek
Job Details:
11/17/2023
Long vent cleaning
We serviced a
kenmore refrigerator
Near Fairport, New York 14450
Jose R
Job Details:
11/17/2023
Replaced ice maker and fan motor and unit did fill with water and fan motor is running with in specs inform customer to monitor unit and educate us on how it goes
We serviced a
samsung refrigerator
Near Rochester, New York 14624
Jose R
Job Details:
11/17/2023
Customer had a bad temperature sensor went ahead and replaced sensor also extended the defrost cycle cleaned up evap cover and made sure the drain hose in the back was clean as well unit operating with in specs complete
We serviced a
GE stove
Near Penfield, New York 14526
Chris
Job Details:
11/16/2023
Replaced front right burner and infinite switch and tests ok
We serviced a
ge oven
Near Fairport, New York 14450
Tina
Job Details:
11/16/2023
Oven would not bake or Brazil and they share one igniter. I replaced the igniter and oven is working without issues.
Part was under warranty so no charge
We serviced a
Ge refrigerator
Near Penfield, New York 14526
Chris
Job Details:
11/16/2023
Found compressor not running , had power to start relay - replaced start relay and unit appears to be cooling - will take up to 24 hours to reach set temperature
We serviced a
frigidaire refrigerator
Near Pittsford, New York 14534
Tina
Job Details:
11/16/2023
Ice maker would fill and freeze but would not turn to dispense out of it. During service more all aspects of it works.
A new ice maker was installed and it filled before I left.
We serviced a
Whirlpool refrigerator
Near Rochester, New York 14606
Cristian
Job Details:
11/16/2023
Replace Evap motor with defrost sensor wait 24 to 48 hours for proper cooling .
We serviced a
samsung refrigerator
Near Pittsford, New York 14534
Cristian
Job Details:
11/16/2023
Replace drain kit and fridge temp sensor wait 24 to 48 h for proper cooling
We serviced a
LG Washer
Near Fairport, New York 14450
Tina
Job Details:
11/16/2023
Ordered switch for light on wall oven, pulled a toy out of filter on washer and bth are working without issues.
Gas cooktop is producing soot on pans, everything appears to be working well. Flames are perfect, orifices are correct.
11/16 installed new oven switch for light and it?s working without issues. Tested both oven and they are good.
We serviced a
Frigidaire Microwave
Near Pittsford, New York 14534
Derek
Job Details:
11/16/2023
Replaced the motor for the turn table. Ram and tested and it?s working perfectly now.
We serviced a
maytag washer
Near Rochester, New York 14624
Jose R
Job Details:
11/16/2023
Customer complaint was that the unit would spit a 5 d error code indicating they have excessive suds inform customer to lighten up on loads and try not to use a lot of detergent if issue happens again inform customer to monitor and take a video of issue because could not replicate any issue while running a load complete
We serviced a
Frigidaire refrigerator
Near Victor, New York 14564
Derek
Job Details:
11/16/2023
Complaint of warm temps and noise. No noise present on service call. Evap fan error. Measured 16 degrees in FZ and 54 degrees in FF section. Inspected Evap for defrost issue and no ice blocking found. This unit is equipped with DC variable speed Evap fan. Only way to confirm speed signal from ACU is to install known good fan. Quote for Evap fan and control, install fan first. If testing good return ACU. On return the fan wasn?t working. I pulled the freezer apart plugged the new fan in and it fired right up. I didn?t install the computer board.
We serviced a
Maytag Dryer
Near Churchville, New York 14428
JK
Job Details:
11/16/2023
Completed double dryer vent cleaning all is clean and venting good.
We serviced a
samsung dryer
Near Fairport, New York 14450
Jose D
Job Details:
11/16/2023
All supporter wheels were all damaged. The belt had cracks. The dryer will need new supporter wheels, idler and a belt.. replace with the lg roller kit. The basket now spins with no tension.
We serviced a
GE Washer
Near Churchville, New York 14428
JK
Job Details:
11/16/2023
Gearcase bad and will need to be replaced customer will replace machine.
We serviced a
ge dishwasher
Near Penfield, New York 14526
Chris
Job Details:
11/16/2023
Replaced electronics and unit operates properly
We serviced a
MAYTAG Washer
Near Pittsford, New York 14534
Tina
Job Details:
11/16/2023
Washer is squeaking bad at transmission, customer is going to use till it breaks.
Dryer needed a maintenance kit which was installed and is working without issues.
We serviced a
samsung washer
Near Victor, New York 14564
Derek
Job Details:
11/16/2023
The washer wasn?t spinning and making strange noises when it went to shift into spin cycle. The drum was not moving properly and switching to the spin cycle. I replaced the motor stator assy. The hall sensor is built into it and it?s the only way to replace the sensor. I removed and installed the new parts. I tested the unit non a rinse and spin the washer is spinning great.
We serviced a
Samsung Stove
Near Farmington, New York 14425
Tina
Job Details:
11/16/2023
2 radiant burners are not working but both are getting voltage and have correct ohms. Customer needs a new board. Customer is going to get a new appliance
We serviced a
samsung cooktop
Near Canandaigua, New York 14424
Derek
Job Details:
11/16/2023
Replaced the left middle gas burner valve for the knob.
We serviced a
Bosch Dishwasher
Near Victor, New York 14564
Derek
Job Details:
11/16/2023
Replaced the springs for the door on the dishwasher. Also the bottom kick plate wasn?t connected to dishwasher and the door was binding on it. I cleaned the dryer vent and removed the cover and cleaned out all he lint.
We serviced a
ge dishwasher
Near Webster, New York 14580
Chris
Job Details:
11/16/2023
Replaced front left upper rack support only. Paid for on original visit
We serviced a
LG Fridge
Near Rochester, New York 14612
JK
Job Details:
11/16/2023
Inlet valve not opening or closing fully and allowing water to freeze in tube inlet valve will need to be replaced.
11-16-23 installed inlet valve ran and tested icemaker all is filling and operating as normal.
We serviced a
GE Washer
Near Rochester, New York 14624
JK
Job Details:
11/16/2023
Replaced customer purchased shocks ****No Part Warranty****ran and tested all and all is working good.
We serviced a
samsung dishwasher
Near Pittsford, New York 14534
Cristian
Job Details:
11/16/2023
Just added pieces back together didn?t really take much . Its a piece that attaches to the top rail all normal now .
We serviced a
Maytag Oven
Near Webster, New York 14580
Chris
Job Details:
11/16/2023
Replaced oven controller and unit tests ok
We serviced a
MAytag Dryer
Near Rochester, New York 14609
Jose D
Job Details:
11/16/2023
Dryer belt was disconnected from the motor. Customer will take care of it. Belt is in decent shape. The motor sounds really rough, more then likely a motor bearing issue. Customer not to conserned about the motor.
We serviced a
amana refrigerator
Near Fairport, New York 14450
Chris
Job Details:
11/16/2023
Replaced defrost control and unit tests ok - may take up to 24 hours to reach set temperature
We serviced a
Kenmore Dishwasher
Near Pittsford, New York 14534
Tina
Job Details:
11/16/2023
Installed new drain pump and dishwasher is working without issues.
Tenants mother signed and had permission from the landlord whom I talked took payment from over the phone
We serviced a
Electrolux refrigerator
Near Pittsford, New York 14534
Cristian
Job Details:
11/16/2023
Replace motherboard wait 24 to 48 hours for proper cooling
We serviced a
GE Washer
Near Penfield, New York 14526
Derek
Job Details:
11/15/2023
The drain pump would intermittently not work and not drain the water. Removed the drain pump and replaced it. I ran and tested the unit 3 times to make sure it was working and not leaking.
We serviced a
samsung washer
Near Irondequoit, New York 14609
Jose D
Job Details:
11/15/2023
Washer not agitating properly on site. The connection to the rps sensor has a loose wire, due to a plastic bracket breaking off. Reconnected the bracket and the wire, the unit is now going into cycle and agitation
is working properly. If the problem happens again, the washer will need a new wire harness.
We serviced a
LG Washer
Near Victor, New York 14564
Chris
Job Details:
11/15/2023
Needs spin basket, parts are NLA and cost of repair would exceed valve
We serviced a
MAytag Dryer
Near Rochester, New York 14612
Cristian
Job Details:
11/15/2023
Did a small vent clean seem like a little lint was trap on the outside casing weak heat . Customer explained stating at 40 min on times dry would start at 60 to get the full amount of heat. Unit is heating up normal now
We serviced a
LG Washer
Near Pittsford, New York 14534
Jose D
Job Details:
11/15/2023
Stator and rotor motor will need to be replaced.
We serviced a
Whirlpool oven
Near Ontario, New York 14519
Chris
Job Details:
11/15/2023
Replaced bake igniter and tests ok
We serviced a
Whirlpool oven
Near Fairport, New York 14450
Tina
Job Details:
11/15/2023
Took front of doors off and cleaned glass
We serviced a
GE oven
Near Fairport, New York 14450
Tina
Job Details:
11/15/2023
Oven won?t come out tamp. Bake element is broken new one is being ordered
11/15 installed new element and oven got to temp without issues.
We serviced a
Samsung Refrigerator
Near Victor, New York 14564
Cristian
Job Details:
11/15/2023
Customer stated they didn?t want the repair only charge service call . .
We serviced a
Maytag Washer
Near Pittsford, New York 14534
Cristian
Job Details:
11/15/2023
Replace cam tested unit working normal now .
We serviced a
Kitchenaid Range
Near Victor, New York 14564
Cristian
Job Details:
11/15/2023
Replace sensor tested unit about 20 minutes in and it?s around the 350 tange Drop low about 330 then jumps back up to 350 this is with inspect range.
We serviced a
lg refrigerator
Near Williamson, New York 14589
Derek
Job Details:
11/15/2023
Ice make came in and it was not the correct one. Needs ice maker and the fans for the freezer aren?t working frosted up. I replaced the fan assy with the thermostat on the back of the freezer. I replaced the icemaker. The gears were stripped out.
We serviced a
whirlpool dishwasher
Near Fairport, New York 14450
Tina
Job Details:
11/15/2023
Could not reproduce leak on service call. Customer provided video of leak. Unit leaks substantial amount through front door when it does leak. This volume of leaking consistent with tidal waving. Tidal waving caused by a failure of wash arms. Lower arm already replaced ordering upper spray arm.
Installed upper spray arm and ran a 1 hr cycle and there was no leak.
We serviced a
Whirlpool Washer
Near East Rochester, New York 14445
Jose D
Job Details:
11/15/2023
Drain pump was running non stop, seems the washer is in a flood safe mode. I let the flood safe mode finish the process. drain pump had some debris, I cleaned it out. Ran a diagnostic test, the washer passed the diagnostic test.
We serviced a
ge dryer
Near Pittsford, New York 14534
Tina
Job Details:
11/15/2023
Complaint of no operation. Angel powers on but unit does not start. Confirmed no continuity through motor circuit. Open thermal fuse. Ordering updated fuse.
F4E3 error for restricted air flow. Once dryer running air flow can be assessed.
Belt kit included on quote. Can be removed at technician/customer discretion
11/15 installed new maintenance kit and fuse and dryer is working without issues.
We serviced a
GE Refrigerator
Near Webster, New York 14580
Chris
Job Details:
11/15/2023
Found evap thermistor not seated on evap coil , reattached and should help with temp issue
Also icemaker and inlet valve faulty no repair at this time
We serviced a
MAYTAG Dryer
Near Webster, New York 14580
Chris
Job Details:
11/14/2023
Button from shirt stuck in front glide , removed and noise stopped
We serviced a
Maytag dryer
Near Fairport, New York 14450
Derek
Job Details:
11/14/2023
I replaced the timer for the drying cycles. It was very difficult to turn the dial to adjust cycles . I also replaced the knob the inner bushing was missing and the plastic on the knob was cracked. Causing the unit to not change cycles or time. Ran and tested it?s working great now.
We serviced a
Maytag dryer
Near Fairport, New York 14450
Derek
Job Details:
11/14/2023
Replaced the motor it wold t turn the dryer over. Ran and tested great.
We serviced a
Kitchen aid oven
Near Victor, New York 14564
Tina
Job Details:
11/14/2023
Oven won?t come to temp when on bake. New bake element is needed.
11/14 installed new hidden bake element and oven comes to temp without issues.
We serviced a
LG oven
Near Webster, New York 14580
Chris
Job Details:
11/14/2023
Cycled oven at 425 for approx 40 minutes and could not get unit to fail , maintaining good temp the whole time
We serviced a
ge washer
Near Honeoye Falls, New York 14472
Tina
Job Details:
11/14/2023
Customer said washer was not going thru spin cycle so cloths were wet when taken out and it seemed out of balance. Hookup up to smart HQ and checked all components and everything is working. There was a software update which stated it helps with out of balance loads so that was installed then a quick wash was ran and it competed without issues.
We serviced a
Whirlpool refrigerator
Near Honeoye Falls, New York 14472
Cristian
Job Details:
11/14/2023
Arm bar for the icemaker was lose reattached arm bar everything working normal now.
We serviced a
maytag washer
Near Rochester, New York 14623
Jose D
Job Details:
11/14/2023
Customer wanted to remove the old machine, in substitute for another. Ran and tested his ge washer. The washer is working properly.
We serviced a
Frigidaire oven
Near Pittsford, New York 14534
JK
Job Details:
11/14/2023
Wires burnt in terminal box replaced all with new connectors ran and tested all and all is working good.
We serviced a
GE Dishwasher
Near East Rochester, New York 14445
Cristian
Job Details:
11/14/2023
Did a a software update unit is working normal now .
We serviced a
GE dishwasher
Near Honeoye Falls, New York 14472
Tina
Job Details:
11/14/2023
Dishwasher was not draining, the heating element was not working and bracket was broken holding it in and the UI was cracked and buttons were pushed in.
Customer is going to get a new appliance.
We serviced a
Kenmore washer
Near Penfield, New York 14526
Cristian
Job Details:
11/14/2023
Will recommend door switch .
We serviced a
Kenmore refrigerator
Near Fairport, New York 14450
Cristian
Job Details:
11/14/2023
Recommend cleaning out drain plug .