We serviced a
Whirlpool dryer
Near Honeoye Falls, New York 14472
Derek
Job Details:
11/10/2023
The dryer was screeching loudly. I took apart the dryer and found the rear drum wheels were almost seized up. I installed a dryer maintenance kit. I replaced all the wheels and the pulley for the belt. I replaced the belt as well. I vacuumed out the dryer and cleaned the unit out. Ram and tested it?s working good.
We serviced a
Frigidaire dishwasher
Near Hilton, New York 14468
JK
Job Details:
11/10/2023
Dishwasher will need diverter and due to age and other problems customer will not repair.
We serviced a
ge oven
Near Rochester, New York 14609
Jose R
Job Details:
11/10/2023
Had to go to Home Depot to purchase the right fitting for customer went ahead and installed gas line now u it operating with in specs complete customer will have to make the remains payment after they get there refund back complete
We serviced a
Jenn air oven
Near Pittsford, New York 14534
Tina
Job Details:
11/10/2023
Complaint of no bake in lower oven. Confirmed 240 VAC to bake element when bake requested. Element testing open. Needs new element.
Installed new bake element and it?s working without issues
We serviced a
Whirlpool refrigerator
Near Honeoye Falls, New York 14472
Derek
Job Details:
11/10/2023
Replaced the evap fan and thermostat
We serviced a
Kitchen aid oven
Near Rochester, New York 14622
Cristian
Job Details:
11/10/2023
Replace bake element tested unit working normal
We serviced a
kitchenaid dishwasher
Near Pittsford, New York 14534
Jose R
Job Details:
11/09/2023
Customer has bad wheel tub not allowing the upper rack to go in would need to be replaced
We serviced a
LG washer
Near Webster, New York 14580
Cristian
Job Details:
11/09/2023
Replace washer rotor position sensor tested unit working fine now .
We serviced a
LG Range
Near Penfield, New York 14526
Cristian
Job Details:
11/09/2023
Replace bake element tested unit working normal now ,
We serviced a
samsung dishwasher
Near Pittsford, New York 14534
Tina
Job Details:
11/09/2023
Dishwasher is running and cleaning without issues. Customer just wanted a check up on soap dispenser
We serviced a
Bosch dishwasher
Near Fairport, New York 14450
Tina
Job Details:
11/09/2023
Water valve was leaking, had to uninstall to access then replaced valve and put back together and it?s not leaking and working without issues.
We serviced a
GE oven
Near Hilton, New York 14468
JK
Job Details:
11/09/2023
Mice have chewed through wires and the entire unit will have to be rewired, cost is more than a new unit.
We serviced a
Whirlpool Dryer
Near Webster, New York 14580
Cristian
Job Details:
11/09/2023
Replace idler kit # tested unit working normal now .
We serviced a
LG Dryer
Near Webster, New York 14580
Cristian
Job Details:
11/09/2023
Dryer replace semi rid vent also verified with my gas reader didn?t get any leaks. Will need to come back and replace dishwasher adjusters customer paid in full
We serviced a
ge dishwasher
Near Rochester, New York 14626
JK
Job Details:
11/09/2023
Software update need to fix known interface problem.
We serviced a
Samsung Refrigerator
Near Irondequoit, New York 14609
Jose R
Job Details:
11/09/2023
When diagnosing unit viewed that there was ice building up again only in the top right corner of the evap cover went ahead and cleaned out the ice that was bold up also made sure the two coil lines were not touching and added expiry all around the coil to make sure there isn?t any air flor going through unit should be working with in specs
We serviced a
whirlpool washer
Near Canandaigua, New York 14424
Derek
Job Details:
11/09/2023
The motor is making a squeeling noise when it was engaging the drum. It?s going to be $400 to repair.
We serviced a
MAYTAG washer
Near Webster, New York 14580
Jose D
Job Details:
11/09/2023
Noticed a burning smell when the unit was in a spin cycle. The belts seem to be slipping and cause a burning smell. The belts seem worn and stretched. Recommend replacing both belts. The belts did not fix the issue, the washer is just too old to try to repair any other parts. The customer will look into getting a new one.
We serviced a
GE dishwasher
Near Pittsford, New York 14534
Tina
Job Details:
11/09/2023
Dishwasher wasn?t draining, unhooked all hoses and rain pump and used shop vac to see if anything was clogged. Hooked up smart HQ and ran diagnostics and it still wouldn?t drain also showed no error codes. There was also a firmware update but customer declined repair and is going to get a new dishwasher.
We serviced a
Whirlpool dryer
Near Penfield, New York 14526
Cristian
Job Details:
11/09/2023
Unit was not starting light was working inside dryer I disconnected start switch then reconnected it and now unit is working if still same issue will advise replace start switch #
We serviced a
GE Washer
Near Rochester, New York 14624
JK
Job Details:
11/09/2023
Washer will need all 4 shocks all are broken.
We serviced a
GE range hood
Near East Rochester, New York 14445
Tina
Job Details:
11/09/2023
Customer over the range hood is making. One like the bearing/ blades are falling off. A new one is needed. Customer is going to think about it but possibly get a new one. Part number will be in notes if they decide to fix it. Quote was emailed to customer.
We serviced a
samsung washer
Near Spencerport, New York 14559
JK
Job Details:
11/09/2023
DC side of board is out, mems sensor and harness will need to be replaced customer will replace unit.
We serviced a
Whirlpool dishwasher
Near Rochester, New York 14622
Jose R
Job Details:
11/09/2023
Customer complaint was that the unit was leaking out water when diagnosing unit viewed that the leak was coming from the water inlet valve went ahead and replaced valve now unit is operating with in specs complete
We serviced a
samsung Dryer Vent
Near Fairport, New York 14450
Tina
Job Details:
11/09/2023
Replaced old venting with new flex venting.
We serviced a
Kitchen aid dishwasher
Near Webster, New York 14580
Cristian
Job Details:
11/08/2023
Would recommend soap dispenser
We serviced a
Whirlpool dishwasher
Near Penfield, New York 14526
Cristian
Job Details:
11/08/2023
Will recommend wash motor .
We serviced a
samsung Refrigerator
Near Victor, New York 14564
Tanner
Job Details:
11/08/2023
Complaint of ice auger running when right FF door is opened. Confirmed complaint. Power cycled unit and issue persists. Confirmed with door shut ice/water dispenser functions properly. FF door switch is monitored by main PCB. Main PCB also controls ice auger, ordering new PCB.
Installed new PCB. Unit tested good.
We serviced a
lg washer
Near East Rochester, New York 14445
JK
Job Details:
11/08/2023
Adjusted UI control panel all is flush and working good
We serviced a
samsung stove
Near Fairport, New York 14450
Jose R
Job Details:
11/08/2023
Customer has a crack cooktop inform them that the part is unavailable To order are our end inform customer contact Samsung ordered the part and will come in about two inform customer to give us a call when parts arrive and we will charge them just for the labor
We serviced a
Roper washer
Near Webster, New York 14580
Cristian
Job Details:
11/08/2023
Replace door switch tested unit working normal now .
We serviced a
Kenmore dryer
Near Irondequoit, New York 14609
Jose D
Job Details:
11/08/2023
The dryer "push to start" button seems to be stuck in the on position. Only way to turn on and off is with the timer knob. The push start will need to be replaced. The dryer also has and intermittent heat issue, and sounds rough when in cycle. Based on the age of the unit and cost of repair, the customer will purchase a new dryer.
We serviced a
GE Dryer
Near Webster, New York 14580
Cristian
Job Details:
11/08/2023
Remove string from the front tub of dryer
We serviced a
GE dishwasher
Near Pittsford, New York 14534
Tanner
Job Details:
11/08/2023
Complaint of only upper section getting clean. F37 diverted position error. Out in diagnostic and attempted to actuate diverter. Diverter position stuck in transitioning status and never moves to up or down. Based on outcomes this is a mechanical failure of the diverter. Removed diverter disk. Found debris on disc. Cleared debris and reinstalled. Tested and unit tested good. If issue returns order new disc.
We serviced a
LG washer
Near Penfield, New York 14526
Cristian
Job Details:
11/08/2023
Replace drain pump tested unit draining fine now.
We serviced a
Whirlpool refrigerator
Near Fairport, New York 14450
Tina
Job Details:
11/08/2023
Customer needs new right door and hinge. She is going to talk to husband to see what they want to do and will get back to us. Price and prices will be in notes and quite has been emailed to customer.
We serviced a
Samsung Dryer vent
Near Rochester, New York 14612
JK
Job Details:
11/08/2023
Dryer vent did not need to be cleaned.
We serviced a
Whirlpool Washer
Near Farmington, New York 14425
Tina
Job Details:
11/08/2023
Washer is leaking from the front a new bellow is needed. Appliance is 13years old and customer decided to not fix and is going to get new appliance
We serviced a
daycor refrigerator
Near Victor, New York 14564
Tanner
Job Details:
11/08/2023
Complaint of ice reservoir not fitting back into ice box after another company installed new IM. Installed IM is not OEM based on box and comparing to the original part the geometry of this part will not fit around stock ice reservoir. Ordering OEM ice maker. This unit is not listed in Samsung ice box service pointer.
Installed new IM, fit and finish now corrected. Customer to monitor ice production.
We serviced a
Maytag Washer
Near Hilton, New York 14468
JK
Job Details:
11/08/2023
Shower curtain under agitator removed agitator and shower curtain reinstalled ran through test mode all is working good.
We serviced a
Kitchen aid Dishwasher
Near Fairport, New York 14450
Tina
Job Details:
11/08/2023
Front skin of dishwasher was broken so a new one was installed.
Customer is remodeling kitchen so the dishwasher is not hooked up
We serviced a
Kenmore refrigerator
Near Macedon, New York 14502
Derek
Job Details:
11/08/2023
I checked the evaporator and it is completely frost free. I checked the heater and it?s not stuck on. I checked the thermostat and it?s working. Seems to be that it?s out of refrigerant and not worth fixing.
We serviced a
Samsung washer
Near Webster, New York 14580
Cristian
Job Details:
11/08/2023
Replace clutch coupler tested unit working normal now .
We serviced a
Whirlpool dishwasher
Near Honeoye Falls, New York 14472
Tanner
Job Details:
11/08/2023
Complaint of inconsistent wash. No stored error. Unit fills and runs. Upper spray arm is not spinning. Circulation press seems low. Jostled motor and pressure improved. Possible corrosion on wash motor. Customer changing upper spray arm to see if wash outcomes improve. If no change will call back to replace motor.
We serviced a
MAYTAG washer
Near Webster, New York 14580
Derek
Job Details:
11/08/2023
On this unit it will not spin out at full speed it the water is too hot. F0e4 error code was found after I tested it. His code never came up originall when in diagnostic. I found the water lines were reversed. I switched them and it seems to be fine. She?s going to run the unit and let us know.
We serviced a
LG refrigerator
Near Rochester, New York 14612
JK
Job Details:
11/08/2023
Frozen water line thawed and all is running good.
We serviced a
samsung dryer
Near Hilton, New York 14468
JK
Job Details:
11/08/2023
Checked all components and all are checked good.
We serviced a
stove GE
Near Ontario, New York 14519
Derek
Job Details:
11/08/2023
Replaced the oven thermostat and control because the oven was over heating. Ran and tested the unit it gets to 375 and shuts off and turns back on at 325 degrees.
We serviced a
kenmore dryer
Near Fairport, New York 14450
Tanner
Job Details:
11/08/2023
Complaint of noise during use. Verified complaint. Found broken roller. Repaired with repair kit. Tested unit and unit tested good.
We serviced a
kenmore washer
Near Rochester, New York 14612
Jose R
Job Details:
11/08/2023
Customer has a bad bearing when going into a spin mode and hitting high rpm?s the unit would make a loud noise but operating with in specs if customer wants to go along with the repair would recommend hub and bearing
We serviced a
kitchenaid refrigerator
Near Victor, New York 14564
Derek
Job Details:
11/07/2023
The compressor wasn?t turning on it would just click every few minutes. I replaced the starter for the compressor and it fired right up. I told the customer it would take roughly 12+ hours for the unit to get really cold.
We serviced a
frigidaire oven
Near Rochester, New York 14609
JK
Job Details:
11/07/2023
Customer ordered board from Amazon and bake relay bad broil is working fine customer will return and reinstall by himself.
We serviced a
frigidaire oven
Near Rochester, New York 14612
JK
Job Details:
11/07/2023
Customer will replace unit due to cost of repair and age of machine.
We serviced a
MAYTAG washer
Near Victor, New York 14564
Derek
Job Details:
11/07/2023
I cleared the codes. Ran and tested ok.
We serviced a
frigidaire oven
Near Webster, New York 14580
Cristian
Job Details:
11/07/2023
Replace ignited tested unit working normal now
We serviced a
maytag washer
Near Penfield, New York 14526
Tanner
Job Details:
11/07/2023
Complaint of no spin. Following stored errors:
F0E2 oversuds.
Ran auto diagnostic without issue. No suds present. Ran spin with 3 bath towels and spun without issue. Inquired on failure and customer states it did not drain and spin after moving dial to drain and spin. Cycle entry error. Reviewed use and care of unit with customer.
We serviced a
whirlpool washer
Near Rochester, New York 14609
Jose D
Job Details:
11/07/2023
Standing water on site. The motor makes a humming sound and gets hot immediately, which indicates that the motor is faulty. The washer will need a new motor.
We serviced a
Whirlpool refrigerator
Near Macedon, New York 14502
Derek
Job Details:
11/07/2023
Cleared the ice out of the fill tube. They may need a new ice maker. They will call back in 24hrs if there?s no ice.
We serviced a
GE dishwasher
Near Webster, New York 14580
Tina
Job Details:
11/07/2023
Unit partially taken apart apon arrival , needs sump seal and elbow kit at minimum
11/7 Installed new wash motor and ran dishwasher for 30min and no signs of leaking.
We serviced a
GE refrigerator
Near Rochester, New York 14612
Cristian
Job Details:
11/07/2023
Replace inverter board wait 24 to 48 hours for proper cooling .
We serviced a
GE Washer
Near Webster, New York 14580
Cristian
Job Details:
11/07/2023
Would recommend door lock
Inverter board out of stock
Possible control board also
Unit is getting multiple error code 1 inverter volts/locked rotor motor/ damper fail to open/door switch . Customer complain about unit is not Completing cycle won?t spin and shuts off with a few minutes. I deleted the error codes and ran diagnostic and the inverter board showed up again with the door switch took forever to go into a spin cycle.
We serviced a
MAYTAG dishwasher
Near Fairport, New York 14450
Tanner
Job Details:
11/07/2023
Complaint of no water.
Following errors
F6E4 float switch open
F6E1 no water
F5E2 door not latched after start cycle requested.
Ran auto diagnostic and unit does not fill, inspected float and a spoon was wedged under float switch. Removed spoon. Retested unit and unit filled. Unit testing good.
We serviced a
Kenmore Dryer
Near Brockport, New York 14420
JK
Job Details:
11/06/2023
Dryer was not heating so took apart and tested everything and heating element was bad. While having it apart I also installed a maintenance kit because the wheels were all wrapped up in hair and lint and one was falling apart.
Dryer is heating without issues.
We serviced a
LG Dryer
Near Fairport, New York 14450
Cristian
Job Details:
11/06/2023
Unable to do vent cleaning, venting goes behind wall and comes out in the middle under a deck.
Dryer was making a noise when in use, took apart and replaced wheels, idler and belt and it?s working without issues. Also leveled feet on dryer beau e it was not even
We serviced a
Amana oven
Near Sodus, New York 14551
Cristian
Job Details:
11/06/2023
Oven and broil don?t work, both elements are good. Tested voltage and they are not receiving any from board board is NLA, customer is going to be getting a new appliances.
Appliance is 20 years old.
We serviced a
whirlpool dryer
Near Rochester, New York 14609
Jose D
Job Details:
11/06/2023
Complaint of long dry times, confirmed 240 VAC power supply. Vent tested unit and unit tested good. Amp clamp unit during both times dry and auto dry and unit pulling a proper 21 amps when heating. Heat cycles on and off appropriately. Assessed washer to confirm garments are well spun going into dryer. No stored errors, spin tested unit and unit tested good. No faults found on either appliance. Reviewed use and care with customer.
We serviced a
samsung oven
Near Rochester, New York 14626
Jose R
Job Details:
11/06/2023
Customers unit is not providing the 120 and 240 to the unit not allowing customer to run the oven and cooktop would need to get in contact to get in contact with an electrician
We serviced a
Frigidaire refrigerator
Near Webster, New York 14580
Tina
Job Details:
11/06/2023
Replaced fan motor now unit operating with in specs
We serviced a
GE Oven
Near Penfield, New York 14526
Jose R
Job Details:
11/06/2023
Customer had a bad wire went ahead and brushed off the debris on the connector to the element and made a adjustment to the wire now unit operating with in specs complete
We serviced a
Kenmore oven
Near Brockport, New York 14420
JK
Job Details:
11/06/2023
Customers hinge was rusted out went ahead and cleaned out hinge and made sure it unlocked and locked the door unit operating with in specs
We serviced a
samsung dryer
Near Honeoye Falls, New York 14472
Derek
Job Details:
11/06/2023
Making noise on site. The idler wheel and supporter wheel was damaged. Replaced with the lg maintenance kit. No longer making the noise.
We serviced a
samsung Washer
Near Fairport, New York 14450
Tina
Job Details:
11/06/2023
Door bellow improperly installed from previous company and warped custome will not repair due to age.
We serviced a
samsung washer
Near Fairport, New York 14450
Tina
Job Details:
11/06/2023
Releveled machine, base has to be moved forward, machine is moving up the lip in the drain tub and causing machine to get out of level once machine was level in base machine performed normal with cloths customer put in before tech arrived.
We serviced a
jennair refrigerator
Near Henrietta, New York 14467
Tina
Job Details:
11/06/2023
Icemaker arm fell out of holder reattached tested all and all is working good.
We serviced a
GE Dryer
Near Honeoye Falls, New York 14472
Cristian
Job Details:
11/06/2023
Belt broken all other components are in great shape replaced belt ran and tested all is working good vacuumed inside of dryer.
We serviced a
Whirlpool washer
Near Pittsford, New York 14534
JK
Job Details:
11/06/2023
Replaced the bent suspension rods ran and tested it is workin good
We serviced a
GE refrigerator
Near Penfield, New York 14526
Cristian
Job Details:
11/06/2023
When I first looked at the fridge the evap fan wasn?t running. There was a bunch of frost and ice built up on the back freezer shroud. I defrosted the evaporator fins there was ice on the sides and the top. I installed a new evap fan motor. I also replaced the harness for the defrost thermostat and the thermostat.
We serviced a
Whirlpool oven
Near Pittsford, New York 14534
Jose D
Job Details:
11/06/2023
Will recommend main board .
We serviced a
LG Dryer
Near Penfield, New York 14580
Jose D
Job Details:
11/06/2023
Replace 4 supporters and Belt tested unit no more noise .
We serviced a
Kenmore refrigerator
Near Ontario, New York 14519
Tina
Job Details:
11/06/2023
Loose connection to the fan motor tested fan and it?s working normal now wait 24 to 48 hours till the unit hits temperature.
We serviced a
ge stove
Near Honeoye Falls, New York 14472
Tanner
Job Details:
11/06/2023
Calibrated unit 15 higher and show customer how to calibrate unit
We serviced a
MAYTAG washer
Near Fairport, New York 14450
Tanner
Job Details:
11/06/2023
Got a error code for main board #$224.58
Lobor $116.14 shipping $20.00
unit is not starting doing nothing also
Bring door switch to be safe.
We serviced a
Kitchen aid oven
Near Pittsford, New York 14534
Derek
Job Details:
11/03/2023
Door lock is broken. Most of the part s are no longer available
We serviced a
whirlpool dishwasher
Near Brockport, New York 14420
JK
Job Details:
11/03/2023
Wash motor faulted out due to bad armature motor and seal will need to be replaced.
11-3-23wash motor replaced ran and tested all and all is leak free and running good.
We serviced a
GE refrigerator
Near Pittsford, New York 14534
Tanner
Job Details:
11/03/2023
Complaint of unit dripping from dispenser. Unit not free flowing water just slow drip. Customer uses bypass cap so no filter changes or degradation causing air in line. Inlet valve is not shutting allowing some water to pass through. Ordering new inlet.
Replaced inlet assembly. Purged water bladder. Unit testing good.
We serviced a
GE refrigerator
Near Victor, New York 14564
Tanner
Job Details:
11/03/2023
Complaint of warm FF temps. Not outright warm complaint of hugs not feeling as cold as normal. Measured -8.3 degrees in FZ and 41 degrees in FF section with IR thermostat. With thermocouple placed under contents of FF section measured temperature of contents at 38.1 degrees.
Temperature of contents is closer to what solid state thermistor communicates to control. Damper is open. Evap fan running. When temp adjustment knob is adjusted up or down damper motor is heard actuating appropriately. Inspected freezer and frost is present on Ice box and contents of freezer. Ice door flapper is not seating all the way.
We serviced a
Whirlpool Washer
Near Fairport, New York 14450
Tanner
Job Details:
11/03/2023
Complaint of no spin and noise. Following stored errors
F7E1 motor speed error
F0E5 off balance road.
Ran diagnostics cycle. Unit is slipping during spin. Inspected drive hub and splines are stripped. Inspected drive shaft and teeth are corroding. Needs new Gearcase and drive hub. Customer looking at all options will call if opt to repair.
Replaced Gearcase and drive hub. Calibrated unit. Tested via autodiagnostic and unit tested good.
We serviced a
Frigidaire refrigerator
Near Webster, New York 14580
Chris
Job Details:
11/03/2023
Dryer needs new UI elec
Estimate approx 320-340 plus tax due on return does not include trip charge - part is on back order with no ETA. Manufacture shows Jan 2024 as an estimated date.?-
Refrigerator needs right door and Mullen
Part are factory order and will take a while to receive .
Estimate approx 635 plus tax and shipping due on return ( does not include trip charge)
Customer agreed to estimates and APPROXIMATE ETA on parts over phone and wants us to order parts
We serviced a
Kenmore refrigerator
Near Rochester, New York 14624
Cristian
Job Details:
11/03/2023
Unit was not turning on no volts going to outlet checked breaker for customer now unit is working wait 24 hour to 48 hours for proper cooling .
We serviced a
Samsung Dryer
Near Rochester, New York 14609
Jose D
Job Details:
11/03/2023
No heat on site. The heating element failed the continuity test, the coil is broken. The dryer will need a new heating element. I replaced the heating element, ran and tested, the dryer now has good heat.
We serviced a
Frigidaire Washer
Near Rochester, New York 14612
JK
Job Details:
11/03/2023
Replaced drain bellows ran and checked for leaks all is leak free and draining and running good.
We serviced a
GE refrigerator
Near Webster, New York 14580
Chris
Job Details:
11/03/2023
Replaced filter manifold assy , advised customer to check stainless water line in a couple hours to make sure stainless supply line is ok before pushing back all the way
We serviced a
Samsung Dryer
Near Rochester, New York 14612
Jose R
Job Details:
11/03/2023
Customer has a bad idler causing the unit to make a loud squeaking noise went ahead and replaced idler now unit operating with in specs complete
We serviced a
Maytag Washer
Near Ontario, New York 14519
Chris
Job Details:
11/03/2023
Replaced faulty harness and shorted control, no more error codes in service menu and passes all tests
We serviced a
Samsung washer
Near Henrietta, New York 14467
JK
Job Details:
11/03/2023
Spider gear broken cost of repair is more than new machine.
We serviced a
Whirlpool Dryer
Near Scottsville, New York 14546
JK
Job Details:
11/03/2023
Belt broken due to drum roller wheels locked up all will need to be replaced.
Replaced dryer wheel kit ran and tested all and all is working good.
We serviced a
Samsung washer
Near Pittsford, New York 14534
Tanner
Job Details:
11/03/2023
Complaint of no drain. Unit full of water. Attempted drain and spin but no drain. Confirmed 120 VAC to drain pump. Needs new pump.
Replaced drain pump. Tested and unit tested good.
We serviced a
Maytag Dryer
Near Webster, New York 14580
Chris
Job Details:
11/03/2023
Replaced idler assy and belt, unit tests ok
We serviced a
kenmore dryer
Near Ontario, New York 14519
Chris
Job Details:
11/03/2023
Replaced shorted igniter and faulty valve coils and unit now heats well, vent is longer run recommend regular cleanings
We serviced a
Samsung Dishwasher
Near Honeoye Falls, New York 14472
Derek
Job Details:
11/03/2023
Needs a float sensor, lever and gasket. Not always filling with water. The gasket looked like it was dripping water onto the float switch. I replaced the gasket the switch and he arm that actuates the switch. I ran and tested the unit it seems to be working great.