We serviced a
Whirlpool Washer
Near Penfield, New York 14526
Chris
Job Details:
01/19/2024
Has to leave around 1115 and again after 4
Replaced drain pump and unit checks ok.
Unit is stacked and dryer not secured properly, recommend having a installer see if they can still get correct stacking kit
We serviced a
Bosch dryer
Near Rochester, New York 14626
Jose D
Job Details:
01/19/2024
All fuses along with the heating element passed the continuity test. The dryer had a lot of pebbles within the lint housing. Cleaned and removed all the pebbles and debris. Monitored the tempature with a tempature gauge and there are no signs of over heating. Advised to call back of it happens again.
We serviced a
Kenmore Refrigerator
Near Pittsford, New York 14534
Tina
Job Details:
01/19/2024
FF section is at 68? and FZ is at 56? fans are all running, he led compressor which is running. Tested contacts on compressor and top left is an 0L which means compressor is bad. Customer is going to get a new appliance.
We serviced a
Samsung Dishwasher
Near Webster, New York 14580
Chris
Job Details:
01/19/2024
Has leak from heat pump
Part special order no ETA.
Est approx 420.00 plus tax and shipping would be due on return if repaired
No repair at this time
We serviced a
Whirlpool Dryer
Near Rochester, New York 14612
Cristian
Job Details:
01/19/2024
Replace heating element and did a short run vent clean tested unit heating normal now.
We serviced a
Whirlpool Washer
Near Penfield, New York 14526
Tina
Job Details:
01/19/2024
During spin cycle washer was make a weird noise and not spinning all the way. I took agitation plate off and looked at the teeth of the hub and they were all worn down so a new one was installed and washer is working without issues.
We serviced a
samsung MULTI
Near East Rochester, New York 14445
JK
Job Details:
01/19/2024
Installed free standing range ran and tested all and all is working good. Installed LG washer dryer ran and tested all and all is running good and leak free, turned water off to unit since no occupancy of unit.
We serviced a
amana Dryer
Near Webster, New York 14580
Chris
Job Details:
01/19/2024
Replaced exhaust thermostat set and unit checks ok
We serviced a
Whirlpool Dryer
Near Fairport, New York 14450
Tina
Job Details:
01/19/2024
Dryer would not start. Dryers thermal fuse was blown, a new one was installed and it?s working without issues.
Dryer vent goes thru a wall so were unable to clean it.
We serviced a
kENMORE DRYER
Near Fairport, New York 14450
Jose R
Job Details:
01/19/2024
Customer complaint was that the unit was making a loud banging noise when diagnosing unit boss that the supporters were bad went ahead and replaced maintenance kit now unit is operating with in specs complete
We serviced a
Kenmore Washer
Near East Rochester, New York 14445
Derek
Job Details:
01/19/2024
110.25132411 model : lock error code I replaced the lid lock and tested numerous times the washer is working and sounds good!
We serviced a
GE Cooktop
Near Fairport, New York 14450
Tanner
Job Details:
01/19/2024
Complaint of intermittent no operation. Able to reproduce issue. Relay cycling when turning on some burners. Confirmed good 240 VAC power supply. Needs new power supply board. Counter cook top installed over slide in range. Quoted for new cooktop install rate as cooktop cannot be serviced without uninstalling both cooktop and slide in oven. Customer researching all options. Will call if they opt for repair.
We serviced a
Whirlpool Refrigerator
Near Rochester, New York 14626
Jose R
Job Details:
01/19/2024
Customer complaint was that the unit would make non stop ice when diagnosing unit viewed that the arm was not in the right position went ahead and adjusted the arm correctly and ran diagnostics test on ice maker and everything passed inform customer to monitor unit and if issue continues will recommend ice maker
We serviced a
lg washer
Near Williamson, New York 14589
Chris
Job Details:
01/19/2024
Removed motor and replaced RPS , ran service mode and error code has been corrected- tests ok
We serviced a
frigidaire Stove
Near Ontario, New York 14519
Tina
Job Details:
01/19/2024
Customer said flames were orange yesterday it but today they are blue and working how they should. I cleaned orifices and checked igniter while here and everything is working well.
We serviced a
Samsung Dryer
Near Penfield, New York 14526
Cristian
Job Details:
01/19/2024
Replace board tested unit working and heating normal now.
We serviced a
whirlpool dryer
Near Fairport, New York 14450
Tina
Job Details:
01/19/2024
Dryer was making loud sound when running. One of the rollers had come apart. A new maintenance kit was installed and it?s running without issues.
We serviced a
Kitchenaid Stove
Near Penfield, New York 14526
Chris
Job Details:
01/19/2024
Was able to adjust the orifice holder and burner top and it is working without issues.
We serviced a
Kitchen Aid Dishwasher
Near Spencerport, New York 14559
JK
Job Details:
01/18/2024
Dishwasher motor frozen up and will need to be replaced suggest replacing machine due to age of machine and cost.
We serviced a
Whirlpool Washer
Near Rush, New York 14543
JK
Job Details:
01/18/2024
Spider gear bad and parts are NLA, customer will replace unit
We serviced a
LG Washer
Near Scottsville, New York 14546
Jose D
Job Details:
01/18/2024
Standing water on site, and the washer will not drain. Cleaned the drain filter, and inspected the drain pump. The drain pump is damaged and will need to be replaced. I replaced the drain pump, ran and tested, the washer now drains and works properly.
We serviced a
Whirlpool Ice MAker
Near Webster, New York 14580
Chris
Job Details:
01/18/2024
Replaced ff section icemaker and now passes all tests in service mode
May take up to 24 hours to properly start ice production
We serviced a
GE Dryer
Near Rochester, New York 14606
Tina
Job Details:
01/18/2024
Dryer would not spin because belt was broken. A new belt was installed and dryer is working without issues.
We serviced a
amana refrigerator
Near Honeoye Falls, New York 14472
Tina
Job Details:
01/18/2024
This is a garage fridge and the freezer was at 47? FF was at 48?. Took of evap cover and there was not frost patter. Tested compressor and for a 0L reading. Let customer know the compressor was bad.
Customer is going to get a new fridge.
We serviced a
Whirlpool Dishwasher
Near Fairport, New York 14450
Tina
Job Details:
01/18/2024
Screw came loose on dishwasher handle, they were tightened and it?s on
We serviced a
LG Washer
Near Penfield, New York 14526
Chris
Job Details:
01/18/2024
Removed sheet and appears ok
We serviced a
Whirlpool Dishwasher
Near Pittsford, New York 14534
Tina
Job Details:
01/18/2024
Customers said there was a loud noise when they use it, ran a diagnostic and there were no error code and it went thru all cycles but during drain it made a weird noise so I took the drain pump off and a tooth pick was stuck in it. Also cleaned out the end of the hose and the garbage disposal port. Dishwasher is working without issues.
We serviced a
Frigidaire Microwave
Near Rochester, New York 14606
JK
Job Details:
01/18/2024
Door spring holder broken reattached to alternate location for temp fix, if problem returns will need a new door.
We serviced a
kitchenaid dishwasher
Near Webster, New York 14580
Derek
Job Details:
01/18/2024
Needs the main board replaced it?s burned up where the heater wires come out to the heater element. Paid the service cal, the remainder would be $350.00
Board# W10866116
We serviced a
Maytag Dishwasher
Near Irondequoit, New York 14609
Chris
Job Details:
01/18/2024
Needs drain hose but unable to locate parts
For this brand - found on Sears but it says all parts are NLA
Have to call LL FOR CREDIT CARD no payment present with tenet
We serviced a
Maytag Washer adn dryer
Near Rochester, New York 14626
Cristian
Job Details:
01/18/2024
Dryer - will recommend getting new one
Washer - will recommend reduce soap unit pass test mode and no recent error codes.
We serviced a
GE WASHER
Near Spencerport, New York 14559
JK
Job Details:
01/18/2024
Personality was not saved in machine, related it ran and tested through diagnostics and all is running good.
We serviced a
LG Dryer
Near Webster, New York 14580
Chris
Job Details:
01/18/2024
Replaced maintenance repair kit and checks ok
We serviced a
Whirlpool Dryer
Near Fairport, New York 14450
Tina
Job Details:
01/17/2024
Customer needs a maintenance kit and part of the door latch is broken. He decided to get a new appliance since he is also having issues w the washer and they are over 10 years old.
We serviced a
Dacor Stove
Near Pittsford, New York 14534
Derek
Job Details:
01/17/2024
I replaced the customer supplied bake element. It also needed a new broiler igniter. Which we supplied. I ran and tested the unit and the oven is working good.
We serviced a
Jenn-air Microwave
Near Webster, New York 14580
Chris
Job Details:
01/17/2024
Needs main PCB but part is NLA and we are unable to repair
We serviced a
Samsung Refrigerator
Near East Rochester, New York 14445
JK
Job Details:
01/17/2024
Replaced freezer Evap cover with fan ran and tested all and all is blowing and cooling good.
We serviced a
Lg oven
Near Henrietta, New York 14467
JK
Job Details:
01/17/2024
Bake igniter max amps are 2.8 needing 3.4 or higher to ignite, replaced ran and tested all is running and heating good.
We serviced a
GE Oven
Near Fairport, New York 14450
Tina
Job Details:
01/17/2024
Customer stated oven wasn?t holding temp. Checked bake element and it had continuity then checked for voltage and it was getting 240 from board so I did highs and lows and the average temp was 352? Let customer know it was working correctly and it could be intermittent and that she has 90 days if the same issue happens again.
We serviced a
Kenmore Refrigerator
Near Churchville, New York 14428
JK
Job Details:
01/17/2024
Evap fan burnt out replaced ran and tested all and all is running good.
We serviced a
GE MICROWAVE
Near Penfield, New York 14526
Chris
Job Details:
01/17/2024
Appears fuse was tripped on filter board possibly due to recent wind storm and power issues
Replaced fuse and unit tests ok
We serviced a
Samsung Refrigerator
Near Webster, New York 14580
Cristian
Job Details:
01/17/2024
No frost after running compressor more then 15 min will recommend getting a seal system done .
We serviced a
Kenmore Washer
Near East Rochester, New York 14445
Jose D
Job Details:
01/17/2024
F7E5 error code shifter fault.
F7E6 motor fault
F5E1 lid switch faullt.
The lid switch is working correctly. I Replaced the shift actuator and it did not fix the issue. I was able to visually see the washer turn off during the spin mode then turn back on, and then the washer would not finish the spin mode, and just continue to keep going back into the spin cycle continuously. The washer will need a new main board.
We serviced a
whirlpool dryer
Near Ontario, New York 14519
Chris
Job Details:
01/17/2024
Replaced heating element
We serviced a
Samsung Dryer
Near Irondequoit, New York 14622
Jose D
Job Details:
01/17/2024
The supporter wheels in the front are in bad shape. Both will need to be replaced. Fixed the issue with the maintenance kit, ran and tested, the dryer no longer makes the noise and works properly.
We serviced a
GE Dishwasher
Near Penfield, New York 14526
Chris
Job Details:
01/17/2024
Cleaned filter trap and cleared as much debris as possible but unit still drains slower than it should.
Contractor put new floor down over feet of dishwasher will be unable to pull unit to replace drain parts
No repair at this time
We serviced a
kenmore dishwasher
Near Rochester, New York 14624
Jose D
Job Details:
01/17/2024
No power on site. The black hard wire power connection was loose. I reconnected the wire and now the dishwasher has power. Ran and tested the dishwasher, everything is now working properly.
We serviced a
Whirlpool Oven
Near Penfield, New York 14526
Chris
Job Details:
01/17/2024
Unit working on todays visit again
Quoted 330 plus tax for dsi and harness update
Customer does not want to spend that much on broil and possibly some confusion on operation of unit .
We serviced a
LG OVEN
Near Irondequoit, New York 14609
JK
Job Details:
01/17/2024
Replaced relay control board under warranty, ran and tested all volts and amps all is within specifications of this machines schematics.
We serviced a
samsung dishwasher
Near Pittsford, New York 14534
Tina
Job Details:
01/17/2024
Dishwasher is completely dead. I unplugged it and waiting a few min and plugged it back in to see if it would turn on and it wouldn?t. I hooked up my smart HQ and it would not read the board. Dishwasher needs UI, Main board and door harness. Customer said they will be getting a new appliance but part numbers will be in notes.
We serviced a
GE Range
Near Spencerport, New York 14559
JK
Job Details:
01/16/2024
Terminal block burnt and will need to be replaced.
Dishwasher door switch bad and will need to be replaced.
01-16-24: Replaced door lock on dishwasher ran and tested all is working good
We serviced a
Kenmore Oven
Near Pittsford, New York 14534
Jose R
Job Details:
01/16/2024
Customer complaint was that the u it would reset its self and intermittently turn off during the bake operation went ahead and replaced control panel and overlay and set unit to 400 and could not replicate issue unit seems to be working with in specs inform customer to monitor the unit and educated them on the 90 day service call complete
We serviced a
whirlpool refrigerator
Near Victor, New York 14564
Derek
Job Details:
01/16/2024
Needs the rails for the freezer door the bearings are falling out. I replaced both of the rails for both the left and right sides. It opens and closes like a new fridge.
We serviced a
samsung dryer
Near Pittsford, New York 14534
Jose D
Job Details:
01/16/2024
No heat on site. The heating element did not pass the continuity test. The dryer will need a new heating element. I replaced the heating element, ran and tested, the dryer now has heat and is working properly.
We serviced a
LG Washer
Near Macedon, New York 14502
Derek
Job Details:
01/16/2024
Old unit needs more than it?s worth.
We serviced a
ge dishwasher
Near Victor, New York 14564
Jose R
Job Details:
01/16/2024
Customers complaint was that they had a powe outage and the dishwasher would not want to turn on after that when diagnosing unit viewed that the outlet was good and confirmed that the unit was getting the 120 but still was not turning on if customer wants to go along with any repair would recommend main board and ui
We serviced a
Samsung Dryer
Near East Rochester, New York 14445
Jose D
Job Details:
01/16/2024
Won't spin on site. Keeps blowing the thermostat fuse.
We serviced a
Firgidaire Dishwasher
Near Ontario, New York 14519
Chris
Job Details:
01/16/2024
Lower spray arm split customer going to order / replace on their own
We serviced a
Kenmore Refrigerator
Near Rochester, New York 14612
Cristian
Job Details:
01/16/2024
Will recommend #Defrost sensor #6615JB2005H
Control board #EBR41956408
We serviced a
GE Dryer
Near North Chili, New York 14514
Jose R
Job Details:
01/16/2024
Customers knob broke off not allowing her to start the unit customer would need knob to get her unit working properly complete
We serviced a
frigidaire dishwasher
Near Webster, New York 14580
Cristian
Job Details:
01/16/2024
Left and right hinges are pretty bad bent also the inner door that hold hinges is bent customer will think about it for repair
Will need Left and right hinge and Inner door #
We serviced a
GE STOVE
Near Fairport, New York 14450
Derek
Job Details:
01/16/2024
Needs far left burner switch. If the burner comes in on Monday then call and fix it it may have to be tues or wed repair
We serviced a
GE rANGE
Near Fairport, New York 14450
Tina
Job Details:
01/16/2024
Customer had a handy man install her bake element and every time she used it it would shut the oven completely off. When I took 5e back off I saw the connection to 5e element was bent and touching metal so when she went to use it it would short out and trip the breaker. I texted everything and all the parts are still good so I fixed the connector and tested bake and it?s working now without issues
Also did a vent cleaning while there
We serviced a
samsung dryer
Near Penfield, New York 14526
Tina
Job Details:
01/16/2024
Dryer was not heating, tested all components the thermal fuse was blown. A new one was installed along with a maintenance kit.
While I was there I cleaned out her filter and hoses in her front load washer.
Dryer vent is on 2nd floor so was unable to clean
We serviced a
lg dryer
Near Williamson, New York 14589
Chris
Job Details:
01/16/2024
Replaced lg dryer maintenance kit and tests ok
We serviced a
samsung Refrigerator
Near Rochester, New York 14624
JK
Job Details:
01/16/2024
Installed new icemaker ran and tested every component of icemaker and refrigerator, every component test good or passes per service diagnostics, instructed customer to monitor and throw away first few dumpings of ice due to possible contamination.
We serviced a
kitchenaid Dryer
Near Webster, New York 14580
Chris
Job Details:
01/16/2024
Needs timer but appears NLA and unable to repair
We serviced a
Whirlpool Washer
Near Penfield, New York 14526
Jose D
Job Details:
01/16/2024
Lid was locked on site. Did a hard reset on the washer to empty the water, and the washer gave an f5e3 error code. I Can here clicking noise coming from the lid lock, the noise went away when I manually pulled the lock out, and no longer showed the error code. The washer will need a new lid lock. I replaced the lid lock, ran and tested, the lid lock now works properly with no issues.
We serviced a
maytag dryer
Near Webster, New York 14580
Chris
Job Details:
01/16/2024
Replaced rear bearing / support kit
We serviced a
GE Washer
Near Spencerport, New York 14559
JK
Job Details:
01/16/2024
Installed new main board supplied by customer, ran and tested all and all is working good.
We serviced a
maytag dryer
Near Webster, New York 14580
Chris
Job Details:
01/16/2024
Replaced dryer maintenance kit and unit checks ok
We serviced a
lg Garbage disposal
Near Penfield, New York 14526
Cristian
Job Details:
01/15/2024
Washer - no saved codes I ran Spin and rinse runs fine customer did mention it was a heavy load I explain adjust load size should be fine after .
Disposal- nothing is wrong with disposal if this keep On happening will recommend ap plumbing
Over the range -hood just remover light cap for customer they got the wrong lights .
We serviced a
Frigidaire Dishwasher
Near Webster, New York 14580
Chris
Job Details:
01/15/2024
Replaced pressure switch and unit now runs
To secure unit to cabinets properly would need mounting kit and solid surface mounting bracket
Estimate approx 225-250 plus tax would be due
We serviced a
LG Washer
Near Victor, New York 14564
Jose R
Job Details:
01/15/2024
Customer complaint was that the unit was leaking when diagnosing u it and taking the top off notice that the leak was coming from the 3 in 1 cold water valve went ahead and replaced valve now unit is operating with in specs complete
We serviced a
Kitchenaid Refrigerator
Near Webster, New York 14580
Chris
Job Details:
01/15/2024
Replaced inlet valve and cleared ice build up. May take 24 hours to start proper ice production
We serviced a
samsung refrigerator
Near East Rochester, New York 14445
Jose R
Job Details:
01/15/2024
Customer complaint was that the fridge was not cooling when diagnosing unit viewed that the cooling come from the freezer and that the customer was getting a full frost pattern but the fan was not spinning allowing the unit to properly circulate customer would need evap cover
We serviced a
whirlpool refrigerator
Near Webster, New York 14580
Chris
Job Details:
01/15/2024
Apon arrival ice maker had ice in mold but 0volts beteeen L and N on gear head dropped ice maker and has power out of evap cover , re seated icemaker harness and unit now harvests if unit stops making ice again may be sign that harness is not making good connection and recommend replacing
Est 145.00 plus tax and shipping ( no trip charge ) to replace harness
We serviced a
lg dryer
Near Webster, New York 14580
Chris
Job Details:
01/15/2024
Unable to install new dryer , customer was sent electric dryer and needs a gas unit
We serviced a
Frigidaire Refrigerator
Near Le Roy, New York 14482
JK
Job Details:
01/15/2024
Condenser pan had old food debri in it cleaned out and instructed customer to put activated charcoal and baking soda in to help.
We serviced a
Kenmore Dryer
Near Macedon, New York 14502
Cristian
Job Details:
01/15/2024
Replace cut of thermal tested unit heating fine now
We serviced a
kenmore Dryer
Near Churchville, New York 14428
JK
Job Details:
01/15/2024
PO#3900
Apt 902, 910
Apt 910 vent needs to be cleaned, temps with vent on are tripping thermostats to early, with vent off dryer is running at normal temperatures.
Apt 902: ran dryer through all cycles all is sounding normal, if problem returns suggest idler belt and rear bearing.
We serviced a
Multi Multi
Near Fairport, New York 14450
Tanner
Job Details:
01/15/2024
Part had pieces broken off and won?t snap into place. A new one is being ordered. Installed new UI fascia. Tested unit and unit tested good.
We serviced a
Bosch Dishwasher
Near Victor, New York 14564
Derek
Job Details:
01/15/2024
Needs the main heat pump it was vibrating badly.
We serviced a
ge Oven
Near Penfield, New York 14526
Jose R
Job Details:
01/15/2024
Customer complaint was that one of the burners would not turn on when diagnosing u it viewed that one of the electode were not sparking causing customer to need a c burner base ( also no parts are showing are available to order for the ge down draft vent system customer will be exploring there options and will get back to us if wanting to go along with any repair
Model: ZVB36SH1SS vent
Model: ZGU375NSD2SS cook top
We serviced a
Bosch Dishwasher
Near Rochester, New York 14612
JK
Job Details:
01/15/2024
Ran dishwasher on all cycles all is running good no error codes and all is running good.
Dryer will need Timer and cycling thermostat will have to call Speed Queen for parts.
We serviced a
Kenmore Washer
Near Canandaigua, New York 14424
Derek
Job Details:
01/15/2024
Replaced the water inlet valve for the cold water.
We serviced a
kenmore washer
Near East Rochester, New York 14445
Jose D
Job Details:
01/15/2024
Ran a diagnostic test on the washer and it gave no error codes. Ran a calibration test. Ran a full rinse and spin cycle, with no present issues. Advised the the customer to hit pause and rearrange the clothing if the washer becomes unbalanced. Rearranging the clothing will help balance the washer out. If the problem continues, advised to call back.
We serviced a
Samsung Washer
Near Rochester, New York 14612
Jose D
Job Details:
01/15/2024
The washer needs a whole new clutch assembly. Due to the price, the customer will look into purchasing a new washer.
We serviced a
MAYTAG OVEN
Near Williamson, New York 14589
Chris
Job Details:
01/15/2024
Replaced lower oven door handle
We serviced a
GE Dishwasher
Near Penfield, New York 14526
Tanner
Job Details:
01/15/2024
Complaint of no operation. Unit beeps at start of cycle. Confirmed complaint. Unit is indicating door is open even though it is latched. Power cycled unit. Issue went away. Customer confirmed recent power outage. Power surges can cause computer glitches, if issue persists replace main control board.
We serviced a
LG Dryer
Near Farmington, New York 14425
Derek
Job Details:
01/15/2024
The one front dryer wheel was totally worn out. I installed a maintenance kit. I cleaned out with my vacuum. Ran and tested it?s working great now nice and quiet.
We serviced a
Samsung Refrigerator
Near Rochester, New York 14626
JK
Job Details:
01/15/2024
Condenser fan burnt out put a fan behind to cool and will come back as soon as I get fan.
01-15-24: Installed new condenser fan ran and tested all and all is cooling and running good.
We serviced a
Kenmore Washer
Near Hilton, New York 14468
Jose D
Job Details:
01/15/2024
The washer has a bearing issue. Not worth fixing since it's almost 18 years old. Would recommend to get a new washer.
We serviced a
Samsung dryer vent
Near Fairport, New York 14450
Derek
Job Details:
01/15/2024
Replaced the dryer vent it was the old plastic type. It?s now semi rigid.
We serviced a
lg dishwasher
Near Fairport, New York 14450
Cristian
Job Details:
01/15/2024
CL code child lock customer also said it?s randomly beeps but no code will show I told them if still happens press start and see if he goes on if not sound like a display issue possibly # customer will need to send a video of issue
We serviced a
bosch dishwasher
Near Fairport, New York 14450
Cristian
Job Details:
01/15/2024
Replace display confirm with customer everything is good now
We serviced a
Kitchen aid Oven
Near Ontario, New York 14519
Chris
Job Details:
01/12/2024
Replaced bake element and checks ok
We serviced a
whirlpool dishwasher
Near Pittsford, New York 14534
Cristian
Job Details:
01/12/2024
Replace heater # tested unit working normal now
We serviced a
Kenmore Washer
Near Macedon, New York 14502
Tina
Job Details:
01/12/2024
Dryer was not going into a full spin and cloths were still wet. A new gear case is needed but the basket is also all moldy and the customer already got a new washer they were going to give it to their daughter but decided not to get it fixed.
We serviced a
GE Dishwasher
Near Fairport, New York 14450
Tanner
Job Details:
01/12/2024
Complaint of no drain. Requested drain and pump hums but no production. Neeeds new drain pump.
Replaced drain pump. Tested unit and unit tested good.