We serviced a
LG Washer
Near Pittsford, New York 14534
Jose D
Job Details:
11/15/2023
Stator and rotor motor will need to be replaced.
We serviced a
Whirlpool oven
Near Ontario, New York 14519
Chris
Job Details:
11/15/2023
Replaced bake igniter and tests ok
We serviced a
Whirlpool oven
Near Fairport, New York 14450
Tina
Job Details:
11/15/2023
Took front of doors off and cleaned glass
We serviced a
GE oven
Near Fairport, New York 14450
Tina
Job Details:
11/15/2023
Oven won?t come out tamp. Bake element is broken new one is being ordered
11/15 installed new element and oven got to temp without issues.
We serviced a
Samsung Refrigerator
Near Victor, New York 14564
Cristian
Job Details:
11/15/2023
Customer stated they didn?t want the repair only charge service call . .
We serviced a
Maytag Washer
Near Pittsford, New York 14534
Cristian
Job Details:
11/15/2023
Replace cam tested unit working normal now .
We serviced a
Kitchenaid Range
Near Victor, New York 14564
Cristian
Job Details:
11/15/2023
Replace sensor tested unit about 20 minutes in and it?s around the 350 tange Drop low about 330 then jumps back up to 350 this is with inspect range.
We serviced a
lg refrigerator
Near Williamson, New York 14589
Derek
Job Details:
11/15/2023
Ice make came in and it was not the correct one. Needs ice maker and the fans for the freezer aren?t working frosted up. I replaced the fan assy with the thermostat on the back of the freezer. I replaced the icemaker. The gears were stripped out.
We serviced a
whirlpool dishwasher
Near Fairport, New York 14450
Tina
Job Details:
11/15/2023
Could not reproduce leak on service call. Customer provided video of leak. Unit leaks substantial amount through front door when it does leak. This volume of leaking consistent with tidal waving. Tidal waving caused by a failure of wash arms. Lower arm already replaced ordering upper spray arm.
Installed upper spray arm and ran a 1 hr cycle and there was no leak.
We serviced a
Whirlpool Washer
Near East Rochester, New York 14445
Jose D
Job Details:
11/15/2023
Drain pump was running non stop, seems the washer is in a flood safe mode. I let the flood safe mode finish the process. drain pump had some debris, I cleaned it out. Ran a diagnostic test, the washer passed the diagnostic test.
We serviced a
ge dryer
Near Pittsford, New York 14534
Tina
Job Details:
11/15/2023
Complaint of no operation. Angel powers on but unit does not start. Confirmed no continuity through motor circuit. Open thermal fuse. Ordering updated fuse.
F4E3 error for restricted air flow. Once dryer running air flow can be assessed.
Belt kit included on quote. Can be removed at technician/customer discretion
11/15 installed new maintenance kit and fuse and dryer is working without issues.
We serviced a
GE Refrigerator
Near Webster, New York 14580
Chris
Job Details:
11/15/2023
Found evap thermistor not seated on evap coil , reattached and should help with temp issue
Also icemaker and inlet valve faulty no repair at this time
We serviced a
MAYTAG Dryer
Near Webster, New York 14580
Chris
Job Details:
11/14/2023
Button from shirt stuck in front glide , removed and noise stopped
We serviced a
Maytag dryer
Near Fairport, New York 14450
Derek
Job Details:
11/14/2023
I replaced the timer for the drying cycles. It was very difficult to turn the dial to adjust cycles . I also replaced the knob the inner bushing was missing and the plastic on the knob was cracked. Causing the unit to not change cycles or time. Ran and tested it?s working great now.
We serviced a
Maytag dryer
Near Fairport, New York 14450
Derek
Job Details:
11/14/2023
Replaced the motor it wold t turn the dryer over. Ran and tested great.
We serviced a
Kitchen aid oven
Near Victor, New York 14564
Tina
Job Details:
11/14/2023
Oven won?t come to temp when on bake. New bake element is needed.
11/14 installed new hidden bake element and oven comes to temp without issues.
We serviced a
LG oven
Near Webster, New York 14580
Chris
Job Details:
11/14/2023
Cycled oven at 425 for approx 40 minutes and could not get unit to fail , maintaining good temp the whole time
We serviced a
ge washer
Near Honeoye Falls, New York 14472
Tina
Job Details:
11/14/2023
Customer said washer was not going thru spin cycle so cloths were wet when taken out and it seemed out of balance. Hookup up to smart HQ and checked all components and everything is working. There was a software update which stated it helps with out of balance loads so that was installed then a quick wash was ran and it competed without issues.
We serviced a
Whirlpool refrigerator
Near Honeoye Falls, New York 14472
Cristian
Job Details:
11/14/2023
Arm bar for the icemaker was lose reattached arm bar everything working normal now.
We serviced a
maytag washer
Near Rochester, New York 14623
Jose D
Job Details:
11/14/2023
Customer wanted to remove the old machine, in substitute for another. Ran and tested his ge washer. The washer is working properly.
We serviced a
Frigidaire oven
Near Pittsford, New York 14534
JK
Job Details:
11/14/2023
Wires burnt in terminal box replaced all with new connectors ran and tested all and all is working good.
We serviced a
GE Dishwasher
Near East Rochester, New York 14445
Cristian
Job Details:
11/14/2023
Did a a software update unit is working normal now .
We serviced a
GE dishwasher
Near Honeoye Falls, New York 14472
Tina
Job Details:
11/14/2023
Dishwasher was not draining, the heating element was not working and bracket was broken holding it in and the UI was cracked and buttons were pushed in.
Customer is going to get a new appliance.
We serviced a
Kenmore washer
Near Penfield, New York 14526
Cristian
Job Details:
11/14/2023
Will recommend door switch .
We serviced a
Kenmore refrigerator
Near Fairport, New York 14450
Cristian
Job Details:
11/14/2023
Recommend cleaning out drain plug .
We serviced a
whirlpool dishwasher
Near Penfield, New York 14526
Chris
Job Details:
11/14/2023
Needs at least wash pump and possibly board
No repair at this time
We serviced a
GE oven
Near Rochester, New York 14626
JK
Job Details:
11/14/2023
Bake igniter bad replaced ran and tested all is working good.
We serviced a
samsung Dryer vent
Near Webster, New York 14580
Chris
Job Details:
11/14/2023
Replaced flaps on exterior vent fixture
We serviced a
LG washer
Near Irondequoit, New York 14622
Jose D
Job Details:
11/14/2023
The washer was leaking on the floor due to the mesh filter on the end of the drain hose being clogged. Customer installed a new mesh filter. The washer no longer leaks on the floor when draining.
We serviced a
Whirlpool dryer
Near Rochester, New York 14609
Jose R
Job Details:
11/14/2023
Replaced maintenance kit now unit operating with in specs
We serviced a
Whirlpool Washer
Near Rochester, New York 14609
Jose D
Job Details:
11/14/2023
Did a hard reset to get rid of the add garment light. Drain pump filter was ok. Ran and tested. the washer seems to be working properly. Advised customer to call Back if shes not able to finish a full load.
We serviced a
frigidaire washer
Near Pittsford, New York 14534
Tanner
Job Details:
11/14/2023
Customer request washer and dryer disassemble and be deep cleaned. Customer advised we do not clean washers. Tested agitate and spin and tested good. Disassembled washer. Ran dryer and needs maintenance kit. Will vacuum cabinet when installing repair kit on dryer. Customer to clean washer and on return visit will reassemble and install. Customer also needs dryer venting installed.
Reassembled and installed washer. Tested via autodiagnostic and unit tested good.
Ran dryer. Part of vent is behind wall and inaccessible.unable to install to customer preference. Agreed to make venting functional. Installed new dryer cord. Installed belt kit. Vacuumed cabinet of dryer. Installed dryer. Tested and unit tested good.
We serviced a
samsung refrigerator
Near Rochester, New York 14612
Cristian
Job Details:
11/13/2023
Replace freezer temp sensor and bi metal defrost sensor wait 24 to 48 hours for proper cooling .
We serviced a
Frigidaire Dryer
Near Rochester, New York 14626
JK
Job Details:
11/13/2023
Dryer vent clogged and heating dryer to shutdown due to over heating, vent must be cleaned to correct issue, vent is also longer than manufacturer suggest and should have a power vent installed.oven door was improperly installed, reinstalled and all glass is in correct spot.
We serviced a
Dishwasher Dishwasher
Near Pittsford, New York 14534
Jose R
Job Details:
11/13/2023
Replaced rollers now unit working with in specs complete
We serviced a
LG washer
Near Rochester, New York 14624
JK
Job Details:
11/13/2023
Bearings will not repair and replace unit.
We serviced a
Kenmore refrigerator
Near Farmington, New York 14425
Derek
Job Details:
11/13/2023
Lg refrigerator by kenmore it?s about 10yra old. No cooling in the fridge or the freezer. I hear the compressor
We serviced a
LG Range
Near Henrietta, New York 14467
Jose R
Job Details:
11/13/2023
Customer took apart door himself and wanted us to reinstall the door as well when diagnosing unit viewed that the frame that holds inner and outer door was be by and that the outer door was missing a screw hole which would not allow the door to sit right if customer wants to go along with any repair would need outer door and frame
We serviced a
Maytag washer
Near Rochester, New York 14606
Jose D
Job Details:
11/13/2023
The washer makes a click noice during agitation, but the agitator is still working. Some oil underneath, and made sure all bolts were tight. The click kinda comes a gos. More then likely will need a splutch kit, actuator, and new belt. Customer will wait to see if he wants to go through with the repair.
We serviced a
ge refrigerator
Near Ontario, New York 14519
Chris
Job Details:
11/13/2023
Steamed defrost drain and got unit to drain defrost water. If problem returns recommend updated drain and heat probe .
2 tech on return estimate approx 600-800 plus tax due.
We serviced a
Maytag washer
Near Spencerport, New York 14559
JK
Job Details:
11/13/2023
Drive hub stripped replaced recalibrated ran and tested all is working good.
We serviced a
Maytag Washer
Near Ontario, New York 14519
Derek
Job Details:
11/13/2023
Replaced the capacitor per the service bulletin I found on whirlpools service matters.
We serviced a
GE refrigerator
Near Fairport, New York 14450
Tanner
Job Details:
11/13/2023
Complaint of ice build up in back of unit that customer self defrosted over the weekend. Measured 39 degrees in FF section and 1 degree in FZ. Currently no active signs of defrost failure. Measured resistance of Evap thermistor at 40 k ohms an equivalent of 0 degrees. This is a proper reading. Measured open circuit through defrost element and bi metal. Due to age of unit customer advised to change both.
Open element. Replaced bi metal. Customer advised 24 hours before returning to normal use.
We serviced a
ge dryer
Near Fairport, New York 14450
Tina
Job Details:
11/13/2023
Dryer would turn n but not run so I took cover off and belt was broken. A new me was put on and dryer is not running without issues.
We serviced a
GE dishwasher
Near Rochester, New York 14624
JK
Job Details:
11/13/2023
Dishwasher needed software update completed and ran and tested all is working good.
We serviced a
Frigidaire oven
Near Rochester, New York 14609
Jose R
Job Details:
11/13/2023
Replaced control panel now unit is operating with in specs
We serviced a
Samsung refrigerator
Near Spencerport, New York 14559
JK
Job Details:
11/13/2023
Evap frozen over due to failed defrost system.
We serviced a
Maytag Washer
Near Penfield, New York 14526
Tina
Job Details:
11/13/2023
Washer was not turning on, checked outlet and the plug had fallen out so I plugged and it back and it?s working without issues. Showed customer that outlet is loose and to check there if it happen again and they should call an electrician to get a new one installed.
We serviced a
LG refrigerator
Near Rochester, New York 14612
Jose R
Job Details:
11/13/2023
Customers complaint was that the unit was not making any ice when looking at everything went ahead and did a soft reset on the unit and hit the test button switch everything was operating with in specs inform customer to monitor unit and if issue happens again will recommend ice maker and water valve assembly
We serviced a
frigidaire refrigerator
Near Rochester, New York 14624
Cristian
Job Details:
11/13/2023
Check for error codes I got a damper error code and Icemaker is running none stop causing over filling .will recommend replace both parts damper and Icemaker
We serviced a
LG Washer
Near Pittsford, New York 14534
Cristian
Job Details:
11/13/2023
Washer having drain issues on site. The drain pump sounds damaged. The washer will need a new drain pump. Installed the new drain pump, ran and tested, the washer now drains properly.
We serviced a
GE oven
Near Fairport, New York 14450
Tina
Job Details:
11/13/2023
Upper fan was rattling when oven turned on. Gave quote to customer and she decided to decline due to oven being 17 years old.
We serviced a
Frigidaire Range
Near Webster, New York 14580
Jose R
Job Details:
11/10/2023
Customer has a bad heating element not allowing the outer ring to heat up will need to come back with element unit will be working with in specs
We serviced a
Samsung washer
Near Fairport, New York 14450
Tina
Job Details:
11/10/2023
Washer was leaking, customer had cleaned gasket and pulled it off at the bottom, gasket was put back on and a complete cycle was ran and there is no more leaking.
We serviced a
Samsung refrigerator
Near Rochester, New York 14606
Jose R
Job Details:
11/10/2023
Customer has a compressor locked the unit is spitting a 84 c error code which is a compressor lock error code also getting 4 flashes on the board when running the unit on a forest frost the compressor does not turn on or the condenser fan but fan in freezer is spinning no frost pattern customer will have to deal with Samsung to get issue resolved
We serviced a
Bosch dishwasher
Near Rochester, New York 14622
JK
Job Details:
11/10/2023
Couldn't get machine to replicate the issue ran and tested all is working good.
We serviced a
Frigidaire Washer
Near Greece, New York 14612
Jose D
Job Details:
11/10/2023
Washer is making noise during agitation, and while winding up to increase the spin cycle. Replaced the belt washer drive, the belt, and the actuator. The washer no longer makes the noise, and is working good now.
We serviced a
Whirlpool refrigerator
Near Webster, New York 14580
Cristian
Job Details:
11/10/2023
Replace control board #and display #tested unit working normal now wait 24 to 48 hours for proper cooling .
We serviced a
electrolux Washer
Near Fairport, New York 14450
Jose R
Job Details:
11/10/2023
Customer has a bad inner and outer drum when going into a spin mode unit would make a loud noise will have to start exploring there options on a new unit complete
We serviced a
Maytag Washer
Near Rochester, New York 14612
Cristian
Job Details:
11/10/2023
Explain customer about afresh and vinegar we really can?t do much unless they want us to take unit fully apart to clean drum . Diagnostic shows only of balance everything else is good.
We serviced a
GE dishwasher
Near East Rochester, New York 14445
Jose R
Job Details:
11/10/2023
Customer unit has a error code for a drain issue would need to come back with drain pump and pressure sensor replaced both parts now unit operating with in specs informed customer to run the water from the sink due to the fact the unit is not hitting the proper temp to wash complete
We serviced a
MAYTAG washer
Near Rochester, New York 14623
Jose D
Job Details:
11/10/2023
Washer is making noise on site during agitation. The bolt on the motor rotor was loose, therefore causing damage to the motor rotor magnets. Both the motor rotor and stator will need to be replaced. The customer will call back if they want to go through with the repair.
We serviced a
Samsung Dryer
Near Victor, New York 14564
Derek
Job Details:
11/10/2023
Found the thermal fuse on the blower housing was blown. I replaced this part. I vacuumed out the dryer I checked the dryer vent it wasn?t too dirty but I ran my vacuum through it. Ran And tested good.
We serviced a
maytag washer
Near Pittsford, New York 14534
Derek
Job Details:
11/10/2023
Needs agitator and a new bolt to hold it to gear case splined shaft. Replaced these parts and tested it?s working good!
We serviced a
Whirlpool dryer
Near Honeoye Falls, New York 14472
Derek
Job Details:
11/10/2023
The dryer was screeching loudly. I took apart the dryer and found the rear drum wheels were almost seized up. I installed a dryer maintenance kit. I replaced all the wheels and the pulley for the belt. I replaced the belt as well. I vacuumed out the dryer and cleaned the unit out. Ram and tested it?s working good.
We serviced a
Frigidaire dishwasher
Near Hilton, New York 14468
JK
Job Details:
11/10/2023
Dishwasher will need diverter and due to age and other problems customer will not repair.
We serviced a
ge oven
Near Rochester, New York 14609
Jose R
Job Details:
11/10/2023
Had to go to Home Depot to purchase the right fitting for customer went ahead and installed gas line now u it operating with in specs complete customer will have to make the remains payment after they get there refund back complete
We serviced a
Jenn air oven
Near Pittsford, New York 14534
Tina
Job Details:
11/10/2023
Complaint of no bake in lower oven. Confirmed 240 VAC to bake element when bake requested. Element testing open. Needs new element.
Installed new bake element and it?s working without issues
We serviced a
Whirlpool refrigerator
Near Honeoye Falls, New York 14472
Derek
Job Details:
11/10/2023
Replaced the evap fan and thermostat
We serviced a
Kitchen aid oven
Near Rochester, New York 14622
Cristian
Job Details:
11/10/2023
Replace bake element tested unit working normal
We serviced a
kitchenaid dishwasher
Near Pittsford, New York 14534
Jose R
Job Details:
11/09/2023
Customer has bad wheel tub not allowing the upper rack to go in would need to be replaced
We serviced a
LG washer
Near Webster, New York 14580
Cristian
Job Details:
11/09/2023
Replace washer rotor position sensor tested unit working fine now .
We serviced a
LG Range
Near Penfield, New York 14526
Cristian
Job Details:
11/09/2023
Replace bake element tested unit working normal now ,
We serviced a
samsung dishwasher
Near Pittsford, New York 14534
Tina
Job Details:
11/09/2023
Dishwasher is running and cleaning without issues. Customer just wanted a check up on soap dispenser
We serviced a
Bosch dishwasher
Near Fairport, New York 14450
Tina
Job Details:
11/09/2023
Water valve was leaking, had to uninstall to access then replaced valve and put back together and it?s not leaking and working without issues.
We serviced a
GE oven
Near Hilton, New York 14468
JK
Job Details:
11/09/2023
Mice have chewed through wires and the entire unit will have to be rewired, cost is more than a new unit.
We serviced a
Whirlpool Dryer
Near Webster, New York 14580
Cristian
Job Details:
11/09/2023
Replace idler kit # tested unit working normal now .
We serviced a
LG Dryer
Near Webster, New York 14580
Cristian
Job Details:
11/09/2023
Dryer replace semi rid vent also verified with my gas reader didn?t get any leaks. Will need to come back and replace dishwasher adjusters customer paid in full
We serviced a
ge dishwasher
Near Rochester, New York 14626
JK
Job Details:
11/09/2023
Software update need to fix known interface problem.
We serviced a
Samsung Refrigerator
Near Irondequoit, New York 14609
Jose R
Job Details:
11/09/2023
When diagnosing unit viewed that there was ice building up again only in the top right corner of the evap cover went ahead and cleaned out the ice that was bold up also made sure the two coil lines were not touching and added expiry all around the coil to make sure there isn?t any air flor going through unit should be working with in specs
We serviced a
whirlpool washer
Near Canandaigua, New York 14424
Derek
Job Details:
11/09/2023
The motor is making a squeeling noise when it was engaging the drum. It?s going to be $400 to repair.
We serviced a
MAYTAG washer
Near Webster, New York 14580
Jose D
Job Details:
11/09/2023
Noticed a burning smell when the unit was in a spin cycle. The belts seem to be slipping and cause a burning smell. The belts seem worn and stretched. Recommend replacing both belts. The belts did not fix the issue, the washer is just too old to try to repair any other parts. The customer will look into getting a new one.
We serviced a
GE dishwasher
Near Pittsford, New York 14534
Tina
Job Details:
11/09/2023
Dishwasher wasn?t draining, unhooked all hoses and rain pump and used shop vac to see if anything was clogged. Hooked up smart HQ and ran diagnostics and it still wouldn?t drain also showed no error codes. There was also a firmware update but customer declined repair and is going to get a new dishwasher.
We serviced a
Whirlpool dryer
Near Penfield, New York 14526
Cristian
Job Details:
11/09/2023
Unit was not starting light was working inside dryer I disconnected start switch then reconnected it and now unit is working if still same issue will advise replace start switch #
We serviced a
GE Washer
Near Rochester, New York 14624
JK
Job Details:
11/09/2023
Washer will need all 4 shocks all are broken.
We serviced a
GE range hood
Near East Rochester, New York 14445
Tina
Job Details:
11/09/2023
Customer over the range hood is making. One like the bearing/ blades are falling off. A new one is needed. Customer is going to think about it but possibly get a new one. Part number will be in notes if they decide to fix it. Quote was emailed to customer.
We serviced a
samsung washer
Near Spencerport, New York 14559
JK
Job Details:
11/09/2023
DC side of board is out, mems sensor and harness will need to be replaced customer will replace unit.
We serviced a
Whirlpool dishwasher
Near Rochester, New York 14622
Jose R
Job Details:
11/09/2023
Customer complaint was that the unit was leaking out water when diagnosing unit viewed that the leak was coming from the water inlet valve went ahead and replaced valve now unit is operating with in specs complete
We serviced a
samsung Dryer Vent
Near Fairport, New York 14450
Tina
Job Details:
11/09/2023
Replaced old venting with new flex venting.
We serviced a
Kitchen aid dishwasher
Near Webster, New York 14580
Cristian
Job Details:
11/08/2023
Would recommend soap dispenser
We serviced a
Whirlpool dishwasher
Near Penfield, New York 14526
Cristian
Job Details:
11/08/2023
Will recommend wash motor .
We serviced a
samsung Refrigerator
Near Victor, New York 14564
Tanner
Job Details:
11/08/2023
Complaint of ice auger running when right FF door is opened. Confirmed complaint. Power cycled unit and issue persists. Confirmed with door shut ice/water dispenser functions properly. FF door switch is monitored by main PCB. Main PCB also controls ice auger, ordering new PCB.
Installed new PCB. Unit tested good.
We serviced a
lg washer
Near East Rochester, New York 14445
JK
Job Details:
11/08/2023
Adjusted UI control panel all is flush and working good
We serviced a
samsung stove
Near Fairport, New York 14450
Jose R
Job Details:
11/08/2023
Customer has a crack cooktop inform them that the part is unavailable To order are our end inform customer contact Samsung ordered the part and will come in about two inform customer to give us a call when parts arrive and we will charge them just for the labor
We serviced a
Roper washer
Near Webster, New York 14580
Cristian
Job Details:
11/08/2023
Replace door switch tested unit working normal now .
We serviced a
Kenmore dryer
Near Irondequoit, New York 14609
Jose D
Job Details:
11/08/2023
The dryer "push to start" button seems to be stuck in the on position. Only way to turn on and off is with the timer knob. The push start will need to be replaced. The dryer also has and intermittent heat issue, and sounds rough when in cycle. Based on the age of the unit and cost of repair, the customer will purchase a new dryer.
We serviced a
GE Dryer
Near Webster, New York 14580
Cristian
Job Details:
11/08/2023
Remove string from the front tub of dryer
We serviced a
GE dishwasher
Near Pittsford, New York 14534
Tanner
Job Details:
11/08/2023
Complaint of only upper section getting clean. F37 diverted position error. Out in diagnostic and attempted to actuate diverter. Diverter position stuck in transitioning status and never moves to up or down. Based on outcomes this is a mechanical failure of the diverter. Removed diverter disk. Found debris on disc. Cleared debris and reinstalled. Tested and unit tested good. If issue returns order new disc.
We serviced a
LG washer
Near Penfield, New York 14526
Cristian
Job Details:
11/08/2023
Replace drain pump tested unit draining fine now.
We serviced a
Whirlpool refrigerator
Near Fairport, New York 14450
Tina
Job Details:
11/08/2023
Customer needs new right door and hinge. She is going to talk to husband to see what they want to do and will get back to us. Price and prices will be in notes and quite has been emailed to customer.