We serviced a
Bocsh refrigerator
Near Victor, NY 14564
Derek
Job Details: 12/08/2023
The fridge repair parts are on back order. I replaced the door boot on the washer. It was ripped on the bottom. I ran and tested afterwards and here are. I signs of water or leaks. The washer is done.
We serviced a
ge refrigerator
Near Rochester, NY 14618
JK
Job Details: 12/08/2023
Door seal will not seal even after heating will have to replaced again under warranty. 11-8-23: Replaced door seal under warranty heated and relaxed seal and all is sealing good advice customer to leave door closed for a minimum of 24 hours to allow all to cool and relax to door.
We serviced a
Whirlpool Stove
Near Rochester, NY 14604
Jose R
Job Details: 12/08/2023
Customer had 3 bad regulators causing the cook top not to cycle on and off unit is in bad shape so they will be exploring there options on a brand new unit
We serviced a
GE Oven
Near Penfield, NY 14526
Tina
Job Details: 12/08/2023
Customer has mouse droppings all in oven and door latch was rusted out. Customer decided to get a new appliance
We serviced a
maytag washer
Near Fairport, NY 14450
Jose R
Job Details: 12/08/2023
Customer complaint was that the clothes were still coming out soak when diagnosing unit viewed that the customer had a bad hub not allowing drum and agitator spin together went ahead and replaced hub now unit operating with in specs complete
We serviced a
LG Dryer
Near Webster, NY 14580
Cristian
Job Details: 12/08/2023
Replace heating thermostat and vent line tested unit heating fine now
We serviced a
whirlpool washer
Near Farmington, NY 14425
Derek
Job Details: 12/08/2023
Needs new shocks for the drum. WH01X20826 Needs a set of 4 from the remainder to do the repair is going to be $328.97 Going to discuss with wife and make a decision.
We serviced a
Kenmore refrigerator
Near West Henrietta, NY 14586
JK
Job Details: 12/08/2023
Icemaker cover not closed and allowing g door to not close fully and ice in bucket to melt and refreeze and locking auger up cleared all and all is working good.
We serviced a
samsung Dryer Vent
Near Rochester, NY 14618
Jose D
Job Details: 12/08/2023
No lint build up in the vents, the rest of the vent is leading up to the roof. Advised the customer to contact property management to check the rest of the vent leading to the roof, to make sure nothing is clogging the exhaust leading outside. Monitored the tempature of the dryer, and everything seems to be working properly, no issue with the dryer itself. Advised to call back if the issue happens again, after the vent in the roof has been checked.
We serviced a
Roper Washer
Near Victor, NY 14564
Derek
Job Details: 12/08/2023
Needs shocks note-come in if they don?t answer the door. I replaced the worm shocks the basket has more support and seems to be much more balanced.
We serviced a
Whirlpool Microwave
Near Fairport, NY 14450
Tina
Job Details: 12/08/2023
Randomly when you hit start on microwave it won?t start and say to close/open door. Door switches tested and one of them is bad. There is a kit for this to replace it and that?s when ordered and will be back to installed. 12/8 installed new door interlock switches and works without issues
We serviced a
GE Range
Near Rochester, NY 14625
Cristian
Job Details: 12/08/2023
Will recommend control board if we have to come back and the knob broke when pulling it off
We serviced a
Samsung Dryer
Near Webster, NY 14580
Chris
Job Details: 12/08/2023
Did find significant gas leak at valve/ regulator inside dryer and at gas supply line , vibration was caused by debris in blower housing. Estimate to replace gas line and internal gas parts is approx 400 plus tax and shipping on parts and approx 120-140 labor due on return. Parts are special order with no ETA Left gas off and dryer unplugged as unit os non operational Homeowner not present gave estimate and diag over phone
We serviced a
Whirlpool Washer
Near East Rochester, NY 14445
Derek
Job Details: 12/08/2023
Needs a new timer for the washer. Replaced and tested good.
We serviced a
kitchenaid refrigerator
Near Ontario, NY 14519
Chris
Job Details: 12/08/2023
Unit appears to have sealed system issues recommend factory service
We serviced a
LG Washer
Near Rochester, NY 14609
Cristian
Job Details: 12/08/2023
This is tub issue will recommend getting new unit
We serviced a
Kenmore refrigerator
Near Rochester, NY 14618
JK
Job Details: 12/08/2023
Outlet that refrigerator is plugged into is dead tested all breakers and nothing reset it, plugged refrigerator in on working outlet and all is working with refrigerator, customer will need electrician to check outlet.
We serviced a
samsung washer
Near Churchville, NY 14428
JK
Job Details: 12/08/2023
Ran washer through service mode and no stored error codes, checked all connections and all components and can find no faults, ran washer with overload of water and all is operating normal, can find nothing that would leave oil stains on clothing in tub drum or anywhere, no oil residue in wash tub or agitator.
We serviced a
Jenn Air Stove
Near Webster, NY 14580
Chris
Job Details: 12/08/2023
Cleaned left burners and got working but parts are NLA for left burners we will be unable to repair left burners any farther. Replaced front right burner base and unit now lights properly
We serviced a
LG Dishwasher
Near Pittsford, NY 14534
Cristian
Job Details: 12/08/2023
Dishwasher - replace drain pump tested unit drains normal now . Washer - cleaned out drain filter if customer calls back for washer smell will recommend drain line
We serviced a
Maytag Washer
Near Rochester, NY 14618
Jose R
Job Details: 12/08/2023
Went ahead and replaced valve and did not see any leaks unit is operating with in specs complete
We serviced a
Samsung Washer
Near East Rochester, NY 14445
Jose D
Job Details: 12/08/2023
The door boot seal was damaged. I replaced the door boot seal, ran and tested, the washer no longer leaks water and works properly.
We serviced a
ele Dryer
Near Rochester, NY 14620
Cristian
Job Details: 12/08/2023
Unit is working normal no over heating or burning will also recommend also getting the vent done properly.
We serviced a
GE Dishwasher
Near Fairport, NY 14450
Tina
Job Details: 12/08/2023
Dishwasher was not cLeaning dishes. There is a white layer of film all the inside the dishwasher, on the heating element and all in the filter housing in the sump. The drain hose is also full of gunk. The flood switch and turbidity sensor were cover in a thicker layer. I attempted to clean everything off to try and get it to run and when I first put it back together and ran a load it worked then I tried multiple other times and it stopped again. Customer is going to get a new appliance.
We serviced a
Dishwasher Kitchenaid
Near Penfield, NY 14526
Tina
Job Details: 12/08/2023
11/29/2023 09:04 am by Tina White Needs all new wheels on top and bottom rack
We serviced a
Samsung Stove
Near Fairport, NY 14450
Jose R
Job Details: 12/08/2023
Customer had crack cooktop was able to get it ordered from Samsung and was able to call us back to install the unit went ahead and installed cooktop now unit is good as new complete
We serviced a
unsure Dryer
Near Pittsford, NY 14534
Tina
Job Details: 12/08/2023
Reattached venting
We serviced a
whirlpool washer
Near Walworth, NY 14568
Chris
Job Details: 12/08/2023
Found driveshaft/tub seal faulty leaking water down driveshaft needs new seal and drive shaft kit No service call/ trip fee but approx 235-245 plus tax would be due on return. No repair at this time
We serviced a
Kenmore Oven
Near Pittsford, NY 14534
Jose R
Job Details: 12/08/2023
Customers complaint was that the unit would restart when running the oven portion when diagnosing unit every thing was working with in specs has to be a bad board if customer wants to go along with the repair would recommend board and the overlay customer will be exploring there options and get back to us if wanting to go along with the repair
We serviced a
LG Dryer
Near Rochester, NY 14618
Jose D
Job Details: 12/08/2023
The back supporter wheel was completely damaged. Fixed the dryer with the LG maintenance kit. The dryer no longer makes the noise and is running properly.
We serviced a
Whirlpool Dryer
Near Rochester, NY 14625
Tina
Job Details: 12/07/2023
Vent was clear and short run Dryer has random heat, it?s getting 120v, tested centrifuge switch and it?s good, flame sensor is good, gas coils are good, temp sensors are good and igniter is good. New board is needed. There was a lot of lint so I cleaned dryer out since they are going to keep using it till it breaks. Washer needs a new Main board. Also works intermittently. Customer just u plugged to reset and it works again. Both appliances are 12 years old so they will use them till they can?t.
We serviced a
GE Microwave
Near Pittsford, NY 14534
Tina
Job Details: 12/07/2023
Tested all components and they were all good. Then started checking wires and there was a slight break in one. So it was stripped and new end was put on and microwave seems to be working as it should.
We serviced a
samsung Range hood fan
Near East Rochester, NY 14445
Chris
Job Details: 12/07/2023
12/7 installed new blower motor assy and it?s working without issues.
We serviced a
Whirlpool Wall oven
Near Fairport, NY 14450
Jose R
Job Details: 12/07/2023
Customer complaint was that the oven was taking forever to heat up when diagnosing unit viewed that the board was sending the proper voltage to the broil element it?s showing that the board is out of stock if customer wants to go along with the repair customer would need main control and fuse and would have to follow up with us to see if the board becomes available complete
We serviced a
Whirlpool washer
Near Rochester, NY 14624
JK
Job Details: 12/07/2023
Gear case bearings are going bad and will need a new gearcase along with clutch kit.
We serviced a
GE Dryer
Near Rochester, NY 14613
Cristian
Job Details: 12/07/2023
Replace belt tested unit working normal now .
We serviced a
Samsung Dryer
Near Rochester, NY 14607
Jose R
Job Details: 12/07/2023
Customer complaint was that the unit was not drying when diagnosing unit viewed that they had a bad heating element went ahead and replaced element now unit is operating with in specs complete
We serviced a
samsung Oven
Near Palmyra, NY 14522
Derek
Job Details: 12/07/2023
Installed double wall oven in place , customer will need contractor to modify cabinets to allow proper installation of unit.
We serviced a
samsung Oven
Near Henrietta, NY 14467
Jose R
Job Details: 12/07/2023
Installed double wall oven in place , customer will need contractor to modify cabinets to allow proper installation of unit.
We serviced a
samsung refrigerator
Near Rochester, NY 14626
Cristian
Job Details: 12/07/2023
Customer complaint was that the ice maker was not working when diagnosing unit no error codes were displaying went ahead and hit the test button switch and everything passed inform customer to monitor the unit and if having any issue cx will try Samsung first and get back to us if needing our assistance complete
We serviced a
Kenmore Washer
Near Brockport, NY 14420
JK
Job Details: 12/07/2023
Got 2 codes one for overload and 2 for locked motor possible cause for overloading try to reduce when putting heavy clothing in to the machine . I ran diagnostic and everything pass unit spins normal .
We serviced a
Whirlpool Dryer
Near Rochester, NY 14612
Cristian
Job Details: 12/07/2023
Ran washer through service mode no error codes checked for leaks and operation all is leak free and running good. Dryer idler wheel locked up replaced as a kit all is running good and quite. Completed short run dryer vent cleaning all is clean and blowing good
We serviced a
Whirlpool Dryer
Near Rochester, NY 14609
Cristian
Job Details: 12/07/2023
Cleaned out vent and replace heating element Tested unit heating fine did explain to customer he should reduce the length of the vent .
We serviced a
Whirlpool refrigerator
Near Pittsford, NY 14534
Jose R
Job Details: 12/07/2023
Seal system issue will recommend getting someone to check on compressor.
We serviced a
Samsung Dishwasher
Near Victor, NY 14564
Chris
Job Details: 12/07/2023
Went ahead and replaced pump Joe unit is operating with in specs complete
We serviced a
Kitchen Aid Microwave
Near Fairport, NY 14450
Tina
Job Details: 12/07/2023
Reinstalled light bulb bracket
We serviced a
Frigidaire Fridge
Near Rochester, NY 14618
Jose R
Job Details: 12/07/2023
Ice bucket needed to be adjusted to fit in auger
We serviced a
Bosch Dishwasher
Near Fairport, NY 14450
Derek
Job Details: 12/07/2023
Customer complaint was that the unit would not run a cycle and all they would hear is a humming noise when diagnosing unit viewed that the customer had no water going into the unit plumber had to turn off water due to leak inform cx as soon as they get that leak taken care of to turn on the water the unit should be working with in specs complete
We serviced a
samsung Dishwasher
Near Penfield, NY 14526
Chris
Job Details: 12/07/2023
Hose clamp not on the drain hose all the way and was dripping. She had her vent cleaned in February of this year it definitely didn?t need a cleaning.
We serviced a
Whrilpool Dreyer
Near Rochester, NY 14626
JK
Job Details: 12/07/2023
Needs element , no repair at this time Approx 200 plus tax would be due if repaired
We serviced a
LG Washer
Near Fairport, NY 14450
Derek
Job Details: 12/07/2023
Washer drain pump bad replaced ran and tested for leaks all is leak free and running good. Took dryer apart and cleaned inside all is clean and running good.
We serviced a
Frigidaire Washer
Near Rochester, NY 14617
JK
Job Details: 12/07/2023
Replaced the door lock and it seems to be working much better.
We serviced a
Bosch Dishwasher
Near Rochester, NY 14612
Cristian
Job Details: 12/07/2023
Tennant said nothing was being responsive after last service call, rechecked all and can find no fault instructed customer on use of UI Controls.
We serviced a
frigidaire Dishwasher
Near Fairport, NY 14450
Tina
Job Details: 12/07/2023
Replace door seal and splash clips
We serviced a
Kenmore Oven
Near Webster, NY 14580
Chris
Job Details: 12/07/2023
Replaced faulty bake igniter and tests ok Vent pipe does not line up with exterior vent fixture on dryer vent would need contractor or vent wizard to correct
We serviced a
Frigidaire Freezer
Near Webster, NY 14580
Chris
Job Details: 12/05/2023
Appears tstat was stuck in off position, got unit running and evap fan and cooling system appear ok Recommend tstat/ garage kit estimate approx 210 plus tax would be due no repair at this time
We serviced a
maytag washer
Near Rochester, NY 14615
Jose R
Job Details: 12/05/2023
Customer complaint was that the unit would not drain out any of the water when diagnosing unit viewed that there was a sock stuck in the pump went ahead and removed the sock now unit is operating with in specs Also ran a short run on the dryer vent to prevent any fires complete
We serviced a
frigidaire dryer
Near Fairport, NY 14450
Tina
Job Details: 12/05/2023
Customer had an error ode related to the heating element. When I took dryer apart I tested element and one or the part had shorted. A new element was installed and dryer was vacuumed out. Dryer is now working without issues.
We serviced a
MAytag Washer
Near West Henrietta, NY 14586
JK
Job Details: 12/05/2023
Gear case leaking oil and water from bearings going bad gearcase will need to be replaced.
We serviced a
Kenmore refrigerator
Near Webster, NY 14580
Chris
Job Details: 12/05/2023
Unable to duplicate noise Best guess noise would be from the damper assy estimate approx 175 plus tax due on return if orderd
We serviced a
LG washer
Near Victor, NY 14564
Derek
Job Details: 12/05/2023
***** Attention This is a big job and in tight quarters going to need extra time*****Unit is going to need a new spring for the tub support. Also the hose from the tub to the drain has a split in it from the tub falling down and hitting the frame. I replaced the spring and the hose from the tub to the drain pump. I ran and tested. No leaks present and the drum is balanced and no abnormalities it full spin cycle.
We serviced a
Kenmore refrigerator
Near Rochester, NY 14612
JK
Job Details: 12/05/2023
Defrost thermostat and defrost control are not working and will need to be replaced defrost control is discontinued from manufacturer customer will need to replace unit.
We serviced a
Kenmore Washer
Near Fairport, NY 14450
Tina
Job Details: 12/05/2023
Washer needs a new motor and customer is getting new appliance
We serviced a
samsung refrigerator
Near Rochester, NY 14609
Jose R
Job Details: 12/05/2023
Customer has a bad damper it?s stuck in a close position not allowing the air to properly flow into the fridge.would need to replace damper and unit would be operating with in specs
We serviced a
Hot point Washer
Near Williamson, NY 14589
Chris
Job Details: 12/05/2023
Washer has bad drain pump but part is NLA Dryer needs new exterior vent fixture as it is broken and also would recommend cabinet cleaning inside dryer Unable to repair vent fixture as hole in foundation may require modification and accessibly is under a deck No repair on todays visit
We serviced a
frigidaire Oven
Near Rochester, NY 14616
Cristian
Job Details: 12/05/2023
Replace inner glass door .
We serviced a
Kenmore Refrigerator
Near Fairport, NY 14450
Cristian
Job Details: 12/05/2023
Seal system issue would recommend getting compressor checked
We serviced a
LG Washer
Near Rochester, NY 14618
Jose R
Job Details: 12/05/2023
Customer complaint was that the unit had no power to the display and would not turn on went ahead and did a soft reset on the unit and disconnect all the wires from the board went ahead and re attached everything Joe unit had power and working with in specs complete
We serviced a
Whirlpool Washer
Near Rochester, NY 14609
Jose R
Job Details: 12/05/2023
Customers complaint was the the unit would not work when diagnosing unit viewed that the customer had a bad door switch went ahead and replaced door switch now unit operating with in specs complete
We serviced a
Sasmung Dryer
Near Irondequoit, NY 14609
Jose D
Job Details: 12/05/2023
The heating element did not pass the continuity test. I replaced the the heating element, ran And tested, the dryer now has heat and is working properly. Also installed the maintenance kit.
We serviced a
Maytag Washer
Near Webster, NY 14580
Cristian
Job Details: 12/05/2023
Replace hub calibrated unit working normal now .
We serviced a
Whirlpool Washer
Near Fairport, NY 14450
Tina
Job Details: 12/05/2023
Washer was full of water so used shop vac to empty then had t empty hoses and took drain pump off and there was a sock stuck in it. Removed sock and ran washer and it?s draining without issues.
We serviced a
Samsung Range
Near Williamson, NY 14589
Chris
Job Details: 12/05/2023
Unable to locate any leaks , flames all are tight to burner and good flame quality. Smells odor only when burners are on- may be something burning off in air from recent painting , varnish , staining etc
We serviced a
GE Washer
Near Penfield, NY 14526
Chris
Job Details: 12/05/2023
Needs gear box and hub splines on both are worn/ stripped estimate approx 400 plus tax due No repair at this time
We serviced a
frigidaire microwave
Near Webster, NY 14580
Chris
Job Details: 12/05/2023
Needs door interlock kit estimate approx 135 plus tax would be due on return No repair at this time. Customer request fuse only be change to see if it will last till they get new ( no guarantees or warranty on fuse only replacement)
We serviced a
whirlpool dryer
Near Rochester, NY 14615
Jose D
Job Details: 12/05/2023
The dryer vent is completely clogged. Dryer heats up and runs normal without the vent. The customer will just purchase a new dryer vent.
We serviced a
Kitchenaid Refrigerator
Near Fairport, NY 14450
Derek
Job Details: 12/05/2023
The ice maker is working fine. It was the auger that wasn?t working. I found ice build up in the gears for the auger. I cleaned she ice out and the auger is working fine and dispensing the cubes.
We serviced a
MAYTAG WASHER
Near Rochester, NY 14610
Cristian
Job Details: 12/05/2023
Replace Maytag maintenance kit . Cleaned out door boot unit is draining normal now
We serviced a
kitchenaid microwave
Near Pittsford, NY 14534
JK
Job Details: 12/05/2023
Microwave will need more than what is worth, customer will replace unit.
We serviced a
GE refrigerator
Near Pittsford, NY 14534
Tina
Job Details: 12/05/2023
FF section is at 43? FZ s at 31? compressor is running, put into defrost mode and it?s working. Refrigerator needs a sealed system job done. Fridge is a Monogram from June of 91. Customer is going to look at a new appliance.
We serviced a
Whirlpool oven
Near Victor, NY 14564
Derek
Job Details: 12/04/2023
Rebooted the touch screen and it worked fine. They have a new touch screen in the garage if it stills gives them a problem . Then we will replace it.
We serviced a
Frigidaire Refrigerator
Near Rochester, NY 14612
Cristian
Job Details: 12/04/2023
New Water line was to thick could not use new one I cut the original water line and attached to the old valve and unit is not leaking now .
We serviced a
kenmore washer
Near Rochester, NY 14616
Jose D
Job Details: 12/04/2023
No signs of leakes from any of the washing machine hoses, drain pump, or water inlet. The washing machine bleach dispenser cup was knocked out of place, and hanging loosely. I Reatached the bleach dispenser, ran and tested, the washing machine no longer leaks.
We serviced a
Sasmsung Dryer
Near Pittsford, NY 14534
Derek
Job Details: 12/04/2023
Replaced the heating element. It was burnt out. Ram and tested good
We serviced a
Maytag Dryer
Near Pittsford, NY 14534
Tina
Job Details: 12/04/2023
Fuse blew again as did heating element. Both are being ordered and when I come back I will also be doing all new venting for them. 12/4 Installed new fuse and heating element and put in all new dryer venting. Dryer is heating and venting without issues.
We serviced a
whirlpool refrigerator
Near Rochester, NY 14626
JK
Job Details: 12/04/2023
Icemaker bad will need to be replaced customer will replaced by himeself.
We serviced a
Whirlpool Washer
Near Rochester, NY 14616
Jose D
Job Details: 12/04/2023
F5 error code on site. Washer will need a new lid switch. I replaced the lid switch, the washer now locks and goes into a cycle. No more error code.
We serviced a
Frigidaire Dishwasher
Near Webster, NY 14580
Chris
Job Details: 12/04/2023
Replaced water level pressure sensor Unit now passes all diag mode tests
We serviced a
bosch dishwasher
Near Pittsford, NY 14534
Cristian
Job Details: 12/04/2023
Customer wanted to switch over display from white to gray customer purchase Display I replace display for customer and tested unit working normal.
We serviced a
Samsung Dryer
Near Penfield, NY 14526
Tina
Job Details: 12/04/2023
Dryer when squeaking when in use. A new maintenance kit was installed and is working without issues.
We serviced a
kenmore refrigerator
Near Rochester, NY 14625
Chris
Job Details: 12/04/2023
Replaced defrost control and unit started defrosting. May take 24 hours to regulate to set temp
We serviced a
GE refrigerator
Near Rochester, NY 14626
JK
Job Details: 12/04/2023
Icemaker finger sweep bent rebent and all is running good.
We serviced a
lg dishwasher
Near Webster, NY 14580
Tina
Job Details: 12/04/2023
12/4 installed new tub gasket and there is no leak
We serviced a
frigidaire Stove
Near Brighton, NY 14620
Jose R
Job Details: 12/04/2023
Customer burner was not igniting went ahead and cleaned out the burners now everything is working with in specs
We serviced a
Frigidaire Stove
Near Rochester, NY 14623
Cristian
Job Details: 12/04/2023
Replace control board tested unit working normal now
We serviced a
Maytag Dryer
Near Rochester, NY 14606
JK
Job Details: 12/04/2023
Cleaned inside dryer all is clean and running goog.
We serviced a
LG Washer
Near Rochester, NY 14618
Cristian
Job Details: 12/04/2023
Replace drain pump tested unit working normal now Replace Ice maker on fridge wait 24 hours to make ice
We serviced a
Kenmore Dryer
Near Fairport, NY 14450
Tina
Job Details: 12/04/2023
Plastic Outer bearing broke. A new one is being ordered. 12/4 installed new outer bearing and dryer is working without issues.
We serviced a
Ge Washer
Near Rochester, NY 14616
Jose D
Job Details: 12/04/2023
The washibg maching has a bearing issue. The customer will purchase a new washer due to the price.
We serviced a
Whirlpool Dishwasher
Near North Chili, NY 14514
JK
Job Details: 12/04/2023
Dishwasher inlet valve bad causing water to fill replaced tested all is working good. Refrigerator Icemaker bucket jammed with ice removed tested all is working good.