Error code F2E1 was displayed which is a error with the control panel. Turned off breaker and accessed control panel and made sure that all connections were secure then put back together and turned back on. Error was gone, turned on upper and lower oven and both preheated to 350? and ran without issues. If this happens again a new control panel will need to be ordered but it?s currently on back order.. part number will be put in notes just in case.

Customer had a bad drum which is unavailable to order and out of stock coast of drum is about the price of a new one customer will be exploring there options on a new one

Customer complaint was that he lost cooling in both compartments and the display was not working when diagnosing unit customer display was on compressor was running both fans were spinning and had a full frost pattern as well no defect found inform customer to monitor unit and keep a eye on it

Will recommend re wire everything back and try replace jazz board if compressor is working

Motor is groaning at start up. It has an intermittent no heat issues. It worked the whole time I was there. But his wife used it the other day and nothing. The sensors all seem to be working fine. Also the igniter seems good. It looks as if it?s the computer or the gas valves which are built into the entire valve body. 16 ur old unit not going to fix

Will recommend replacing gas valve #

Washer is not working, ran diagnostics and there are no error codes but the drum won?t spin, when trying to spin by hand it won?t move at all. Customer is going to get new washer

Took auger apart and there is about 3? f ice in the case of it. Customer is going to defrost and see if that works. Part is NLA

Replaced clutch and pulley kit

Needs drum has crack also catch on door is bad Drum appears to be on back order No repair at this time

Replaced belt , idler and rear bearing/ supports Checks ok

07/06/2023 08:50 am by Cristian Ayala Cleaned out filter trap it was full with towel lint unit sounds normal now .

Model number is not available #LMVM2033ST /01 to order parts

Needs motor no repair at this time Estimate approx 395 plus tax and shipping would be due if ordered

Entire fridge was warm, checked reading on board and bi metal and heater were good so the board was bad. Took apart freezer and steamed out all the ice the put back together, installed new board and programmed it.

Plugged ice maker back in

Customer had a bad igniter that runs both the bake and the broil went ahead and replaced igniter unit now operating with in specs complete

Replace ignited tested unit working well now

Compressor issues variable speed compressor and it?s only running on low it will not speed up even I. Diagnostic mode. It will not keep the fridge and freezer cold.

Went ahead cleaned out the vent also added elbow to the unit confirmed that there was strong pressure coming out and that everything is well connected complete

Replaced damper motor assembly and is functioning properly

Replaced the clutch it was grinding bad on some of the cycles and working fine on others. I found the middle gear teeth all chewed up. The actuator is working fine, I watched shifting the clutch.

Customer unit has weak cooling coming from fridge confirmed full frost pattern inside of fridge and also that fan is spinning good felt air flow going through damper would recommend temp control board and damper

The arm for he ice was broken so it wasn?t recognizing the level of the ice so it kept filling and over filling the housing.

Appears to be leaking Freon needs sealed system work no repair at this time

Dryer was not heating, took apart and tested all components and the heating element was broken, be if the wheels was also broken, a new element, 4 wheels, new belt and idler pulley were installed and it?s working without any issues.

I replaced the washer drain pump it wouldn?t always work sometimes it would drain other times it wouldn?t . I took the dryer apart and replaced the belt the rear bearing and the belt tensioner. It doesn?t squeak anymore, and doesn?t act like it?s struggling to turn the drum.

Ice maker will not advance in harvest and also unit needs drain, cover and sensor update to resolve frozen ff section No repair at this time

Vent lose from angle going outside. Reconnected with clamp. Tested unit and unit tested good.

Complaint of no cool. Measured 78 in FF and 75 in FZ. Compressor is running. Condenser coils are at ambient temperature. Sealed system failure.

Belt broken replaced as kit ran and tested all and all is running good vacuumed inside of dryer.

Replace water valve # I made sure no leaks and secured.

Tenant stated AE code appeared right when they turned it on and dishwasher would not run. I pulled dishwasher out so I could see under it and started a load. There was no water underneath and nothing was leaking while I was there. I ran it for about 25min. Put dishwasher back and started it a few more times and it started every time. Customer is aware they have 90 days for service call with same issues. Landlord gave tenant permission to sign for card since he was not here

Replaced adaptive defrost elec, and unit now defrosts and circulates air

Customer unit was making a squealing noise went ahead and cleaned out the inside of the unit and applied service maintenance kit on the unit now it?s operating with in specs complete

Ice maker fill tube came off and water was going all in the freezer and freezing. Steamed out freezer, ice maker is working and filled before I left.

Will recommend contact wizard they need vent clean long run under craw space

Drain filter clogged cleared drain ran and tested all is running and draining good.

Complaint of warm temps. Measured 31 in FZ and 55 in FF. Complaint of ice build up on FZ fan. Ran defrost test and no amp draw through defrost circuit despite ACU indicating closed circuit. Confirmed continuity through defrost element circuit in FZ. Measured 5.19 kohms resistance though FF Evap thermistor a temperature reading of 52 degrees in line with temperature measurement. Measured 8.9 kohms in FZ Evap thermistor a temp reading of 31 degrees in line with initial temperature measurement. Unit is not going into defrost when requested possibly due to high temps. Defrost logic not outlined in service manual. Inspected evaporator in FZ compartment and frost pattern is indicative of low refrigerant. Unit is low cool in both compartments due to sealed system failure. Customer reaching manufacturer regarding this repair. In addition to sealed system failure FZ door gasket is not aligned. Reinstalled FZ door and supports per service manual instruction and gasket still out of line. This is letting moisture build in FZ compartment causing the ice build up on FZ fan. Customer to reach manufacturer regarding sealed system and gasket.

Thermal fuse blown replaced vacuumed inside and back of unit all is clean and heating and running good

Replaced the fridge evap fan it was. It working. It?s going to need the first deli fan it too isn?t working and is all frozen up. Replaced the deli fan assy and tested. The fans are working great for the ff fridge section.

I removed the console and popped the power button back into the the front control panel. I tested it a few times it seems to be good. If it keeps happening. They may need a new console.

Complaint of no operation. Found belt out of track due to broken idler pulley. Fixed with dryer repair kit. Tested unit and unit tested good.

Replaced the door hinges both sides. Put back together and is workin good.

Will recommend replace door switch

Cleaned out leak sensor unit is working normal now

Evap fan/ cover assy is NLA Can try just drain upgrade and sensor but cover is NLA cannot guarantee sensor and drain alone will solve issue Estimate approx 230 plus tax due if customer wants to chance sensor and drain only No repair at this time

Customer said she was bearing a grinding sound. I ran a wash load and it went thru all cycles without making any unusual sounds. Let customer know it might happen when there is weigh in the basket which would be the bearings and the gear case is NLA. Customer is just going to keep using

Customer had washed a pair of shoes and a pair of cleats in the machine. It stopped mid cycle then drained all the water. The pump ran again then shut off and customer unplugged washer till today. I plugged it back in and ran a small load and it went thru all cycles without issues. I explained to customer that with the shoes it could have thrown it off balance which would cause these issues.

There was ice build up under the Evap and it was not draining so water was leaking into freezer and ice was forming on bottom. Took apart freezer and defrosted the ice them took apart the back and took off drain hose and it was completely clogged so unclogged that and put freezer back together and it?s working without issues.

Didn?t see no issue found unit was working when I got on site

Icemaker bad replaced and all is running good.

Replaced hub now drum and agitator are spinning together and no error codes appeared when running a rinse and spin complete

Hooked yellow gas flex line up to gas valve/ regulator on Samsung range and appears ok Shut off fixture appears attached to floor seems loose but does not appear to be leaking would need plumber to address as it?s on the supply side of the shut off valve

Unit has started working since call was placed , Has ice maker time out error , also signs of lower freezer door harness issues May need at least icemaker and possibly door in future if issue persists which would be very costly

Complaint of no heat. Confirmed 240 VAC power supply. Confirmed Heat relay closes when heat requested. Measured 74 VAC from line 1 to line 2 through heater circuit when unit is running. Open in heater circuit, found open element. Idler pulley also stripped and eating away at belt. Needs heater element and repair kit. Installed new element and dryer repair kit. Tested unit and unit tested good.

Put washer into manual test mode and went thru all options and everything passed without issues. Checked wire harness to make sure everything was connected to the board. Did some customer education with making sure the knobs are clicked onto me of the spots because if not it could trigger it to turn on. If issue does continue a wire harness for the switches is what would be needed.

Customer unit would not open the door and was spitting a door error code went ahead and replaced door switch ran a rinse and spin and unit operated correctly and completed

Customer was not getting proper voltage going into the outlet went and tried another outlet unit started right up and confirmed that customer has full frost pattern and that all the fans are spinning informed them on the 90 day service call and to monitor unit complete

Cleared code and reset electronics and unable to get unit to fail and completed express wash cycle Possible electronics issue if returns

Customers unit would not go into a spin mode when diagnosing unit viewed that the idler was broken off went ahead and replaced maintenance kit

7/5/23 needs low side assy and compressor no repair Complaint of small ice. Unit has been off and n arrival and is at room temp. Turned on and unit does call for water. Customer advised unit must remain plugged in so we can assess if unit is reaching operating temp. Follow up scheduled for Thursday.

Evap fan and ice maker fan assy.

Replace heating element #w10703867 tested unit no leaks heater works fine will advice using afresh to keep dishwasher clean .

Fans were all running, compressor was super hot and entire unit was warm. Tested compressor temp and it was 161? put a cold cloth on it to try and bring temp down and put a new start relay on it but temp didn?t drop and compressor kept clicking on then right back off multiple times. Customer is going to get a new appliance

Defrost thermostat blown and will need to be replaced as a kit. 7-5-23: Replaced heating element kit ran and tested all and all is getting good frost pattern and thermostats are reading correct ohm reading for unit temp.

Ice maker started working, freezer evap was iced over and I defrosted it and unclogged the drain in the back. There is a good frost pattern on on evap now. There is a defrost issues. This is a 12 year old Samsung so customers are going to get a new one rather than getting this one fixed completely but they said they will pay trip charge and labor since the whole thing was iced over and I steamed it all out.

Deli drawer was freezing food along w ice build up and rest of fridge was getting warmer. FF evap fan was not working. I installed a new fan and it?s working without issues.

Complaint of no heat after unit cycles heat initially. Plugged in unit. Igniter glow and ignition on first and 2nd attempt. Valve coils failing under load. Needs new coils. Replaced gas valve coils. Tested unit and unit tested good.

UI unresponsive reset and installed new software updat and instructed customer to monitor.

Dishwasher needs new control board and motor customer will replace dishwasher, Refrigerator drain blocked with ice heater all good drain plugged removed plug and all is draining good.

Model:RF24R7201SR Complaint of no ice. Ice box not defrosting. This model number does not have a service kit. Customer to tolerate issue and use ice cube trays. Dryer- making noise. Waived add on service. Installed new repair kit. Tested unit and unit tested good.

Replace fridge fan motor tested unit and fan now stay on logger the the original one wait 24 hours for proper temp .

Freezer evap fan broken and will need to be changed, replaced evap fan ran and tested all and all is defrosting and running good.

Customer complaint was dishwasher had no power and was not running. When I got here he said that Thursday it started working again but he wanted us to come check it out. Dishwasher is working without issues. Let Customer know he has 90 days if the same issues happens again. He also said he had lost power for a bit about a week ago which could have contributed to the unit not working right away.

Cleaned out filter and drain line unit drains fine now also water temp needs to be at 120 to clean dishes properly only around 90 If customer calls back will recommend motor assembly # $250

Complaint of clumping of ice. Ice is clumping in ice box. Confirmed ice door functions properly. Inspected ice maker compartment and compartment is filled with ice, consistent with leak IM or water circuit on for too long. IM no longer available for this unit. Turned IM off. Customer to use trays or purchase ice,

Circulations motor is not stating will recommend Sump pump #WPW10605059 Model number #665.15112k217 NSA emailed us 7/3 the repair has been declined.

Replace main pcb tested unit working correctly now

Customer showed me a door lock error but I couldn?t get the door lock to not work. I also didn?t have the correct one on my van to change it. Also the customer showed me a video of the washer bugging out and beeping like crazy. I couldn?t replicate that condition either. No codes in diagnostic mode. It?s possible it had a stuck button or a computer issues possibly. I moved the dryer and the washer positions in the closet.

Customer unit was making loud noise when in operation when diagnosing unit viewed that the two back supporters where bad causing a loud rumbling noise parts are unavailable to order and discontinued customer will not be able to use the unit and explore there options on a new one

Replace water valve #if customer calls back icemaker not making ice will recommend heater # Bi mental # also unit have to be defrost 24 hours before we show up

Needs new wash motor, will need to disconnect plumbing / electrical to uninstall unit to replace motor. I removed he dishwasher removed the drip tray and necessary parts. I replaced the motor it was burned up and there was black charing around the motor parts.

Cleaned out orifices unit is working well customer don?t want no parts replace .

Dryer was taken apart when I got here and customer son said wheels were bad and making it clunk. Installed 4 new wheels, pulley and belt. Also tested components while taken apart and everything worked. Put dryer back together and there is no more sound and it?s heating without issues.

Replaced gas valve assembly no gas leak we?re detected unit operating with in specs complete

Washer needs a new motor but it?s NLA. Customer is going to be getting new appliance

Hot water inlet valve leaking and will need to be replaced.

Unit will need UI PCB assembly customer will call LG.

Customer unit was making a loud screeching noise went ahead and took unit apart cleaned out the inside and also replaced maintenance kit put everything back now everything is working with in specs complete

FF section was freezing in the deli drawer and rest of section was warming up. Evap fan in FF section was not working so a new one was installed and working without issues.

Complaint of no ice. Measured 41 in FF and -4 in FZ. Optics indicator flashes regardless of position of ice bucket flip door. Power cycled unit. Same response. Needs optics. Quote for optics and IM. Cannot confirm IM functions without optics. If IM not needed remove from work order. Unit is over 15 years old. Customer considering all options

Complaint of noise during use. Ran dryer and noise is constant and immediate. Recommended dryer repair kit, customer advised stacked unit in tight closet in small room affected labor rate. Installed new repair kit. Tested unit and unit tested good.

Replace spark module and tested unit 4 times no issues found .

Replaced the bake element and tested. It?s working great and come up to 350 temp no problem.

Replace water valve hoses to the fridge no leaks .

Ran refrigerator through service mode all components check good evap is fully frosted temps are running normal for customer settings, changed from Adaptive to fixed defrost time to correct any defrosting issues.

Customer unit is not draining out the water and intermittently the soap dispenser will not open customer will review with significant other and see if they want to go along with repair if they do would need drain pump and soap dispenser

Broken coupler in the gear case to the motor not allowing the machine to spin. I ran and tested the unti it?s working great now.