We serviced a
GE oven
Near Victor, New York 14564
Derek
Job Details:
11/27/2023
When I plugged in SmartHQ to the oven and tested there was multiple fault codes of a communication error. The led on the main board wasn?t lit up when I pulled the cover off. I didn?t have any relays clicking when I tried the oven. I tested the bake and broil elements and they were good. The high limit thermostat also tested good. I replaced the board and tested. I now had power to the relays but still not heating. I found there was only 120v going to the oven. I found the wire at the junction box had shorted inside the wire nut.no removed and replaced with the correct size wire nut. Reassembled and tested the oven is working great.
We serviced a
Samsung Oven
Near Rochester, New York 14624
Jose D
Job Details:
11/27/2023
The main bourd has burn marks near the relay switches, which explains why the oven is not working properly. The relay switch connector is also damaged. Would recommend a new main bourd.
We serviced a
Bosch Dishwasher
Near Ontario, New York 14519
Chris
Job Details:
11/27/2023
Needs door hinge and inner door assy
To get unit working properly
Estimate approx 240.00 plus tax would be due .
If customer wants exterior door panel replaced as well as inner door/hinges ( cosmetic) approx 440 plus tax would be due
No repair at this time
We serviced a
whirlpool washer
Near Rochester, New York 14622
Jose R
Job Details:
11/27/2023
Customer complaint was that the unit would leave clothes wet and feel as if it was no t spinning when diagnosing unit viewed that customer had a bad belt went ahead and replaced belt and tighten bolt on wheel that the belt goes around now unit operating with in specs complete
We serviced a
Unsure Washer
Near Churchville, New York 14428
JK
Job Details:
11/27/2023
Dryer will need rear bearing kit, front upper and lower felt, drum glide and idler.
Washer will need belt, idler, spring and idler pin, spin bearing and transmission going bad and part is NLA. Recommend to replace unit. PO #3364
We serviced a
samsung Washer
Near Churchville, New York 14428
JK
Job Details:
11/27/2023
Drain pump clogged with bra underwire and hair, unclogged all is draining good, belt and tensioner will need to be replaced to stop belt tensioner from knocking.
PO# 3329
We serviced a
Kitchenaid Dishwasher
Near Pittsford, New York 14534
Tina
Job Details:
11/27/2023
Customers dishwasher is leaking from the front down the door and under at the sum. New spray arms are needed and a new sump so customer is just going to get a new appliance.
We serviced a
samsung dryer
Near Fairport, New York 14450
Derek
Job Details:
11/27/2023
Replaced the heater element it had a burnt wire. Ran and tested it?s working good.
We serviced a
Samsung Dishwasher
Near Fairport, New York 14450
Cristian
Job Details:
11/27/2023
Sub Harness did not work next step will be replacing full harness and main board and distributed motor .
We serviced a
LG oven
Near Webster, New York 14580
Chris
Job Details:
11/27/2023
Bulb was loose in socket , unable to get cover off fully if oven light stops working again need socket assy at additional costs
Approx 180 plus tax would be due
We serviced a
Samsung Refrigerator
Near Hilton, New York 14468
Cristian
Job Details:
11/27/2023
Customer going to get new unit .
We serviced a
GE Oven
Near Rochester, New York 14609
Jose R
Job Details:
11/27/2023
Customer has a bad control panel which is showing that manufacture no longer makes the part and is unavailable to order inform customer to monitor unit and educate us on how It?s go take a video of issue and send to my line was not able to replicate issue but unit was giving me 1080 readings on sensor that?s why it?s leaning more towards the board complete
We serviced a
samsung dryer
Near Pittsford, New York 14534
JK
Job Details:
11/27/2023
Idler wheel frozen replaced all as a kit ran and tested all is quiet and running good.
We serviced a
Samsung Dryer
Near Webster, New York 14580
Chris
Job Details:
11/27/2023
Exhaust thermal bad , replaced part under part only warranty. If problem returns needs main PCB as relay may be intermittent and filter at additional costs
We serviced a
GE Dishwasher
Near Penfield, New York 14526
Tina
Job Details:
11/27/2023
Dishwasher was not draining, used smart HQ and everything worked but that and no update was available. In order to access the drain pump I had to move refrigerate and put feet up all the way on dishwasher and slide it out. I took pump off and cleaned it then put back on and ran dishwasher and it started to drain. Dishwasher was put back and is working without issues.
We serviced a
Whirlpool Dryer
Near Rochester, New York 14606
Jose D
Job Details:
11/27/2023
Motor is making a humming sound on site. I checked the blower wheel to make sure nothing was clogged. The motor itself would not spin freely, seems the motor is seized up. I would recommend replacing the motor. Customer will call back if he wants to go through the repair.
We serviced a
GE Dryer
Near Ontario, New York 14519
Chris
Job Details:
11/27/2023
Replaced belt and front bearing glides
We serviced a
Maytag Refrigerator
Near Fairport, New York 14450
Derek
Job Details:
11/27/2023
I replaced the start mechanism. It wasn?t allowing the compressor come on all the time. I cleaned out the drain for the freezer evap. It should be fine after it sits and defrosts.
We serviced a
GE Oven
Near Pittsford, New York 14534
JK
Job Details:
11/27/2023
Installed single electric wall oven
We serviced a
GE Oven
Near Pittsford, New York 14534
Jose D
Job Details:
11/27/2023
The outer door glass and handle were not on the oven door on site. I was able to reatach the handle but the glass won't stay in place due to the adhesive tape failing on the rusted frame. Oven will need a new outer door skin to correct the issue.
We serviced a
frigidaire Stove
Near Rochester, New York 14623
Jose R
Job Details:
11/24/2023
Customer complaint was that the unit was leaking from the left front burner when diagnosing unit meter was picking up a gas smell as the recommendation would be to replace valve
We serviced a
Frigidaire Refrigerator
Near Rochester, New York 14606
Jose R
Job Details:
11/24/2023
Customers complaint was that the fridge was not cooling and freezer working fine when diagnosing unit viewed that the access hole to cool the fridge was all frozen over not allowing the air to properly flow into the fridge went ahead and did a coil cleaning now unit is operating with in spec complete
We serviced a
samsung Dryer Vent
Near Ontario, New York 14519
Chris
Job Details:
11/24/2023
Reattached vent as well as possible, exterior vent fixture is built into glass block window and point of connection is defective would need contractor / vent wizard to repair / replace exterior vent fixture
We serviced a
GE Washer
Near Pittsford, New York 14534
Jose D
Job Details:
11/24/2023
L.I.D. error code on site. The lid error code is preventing the machine from going into a cycle. The lid magnet switch will need to be replaced. Customer will call back if they wants to go through with the repair.
We serviced a
Samsung Oven
Near Pittsford, New York 14534
Derek
Job Details:
11/24/2023
Replaced the bake igniter and tested good.
We serviced a
lg refrigerator
Near Rochester, New York 14622
JK
Job Details:
11/24/2023
Mullion broken and will need to be replaced customer will replace unit due to age.
We serviced a
samsung dryer
Near Hilton, New York 14468
JK
Job Details:
11/24/2023
Dryer idler bad replaced as kit ran and tested all is working good, oven bake igniter bad replaced ran and tested all is operating good.
We serviced a
frigidaire refrigerator
Near Pittsford, New York 14534
Tina
Job Details:
11/24/2023
11/24 fridge still not making ice. The heater in the back behind the ice box needs to be replaced. Customer doesn?t want to fix.
We serviced a
Frigidaire Refrigerator
Near Hilton, New York 14468
JK
Job Details:
11/24/2023
Monitor ice buildup in rear of machine if problem returns call and we can order the part.
We serviced a
Eletrolux Dryer
Near Webster, New York 14580
Chris
Job Details:
11/24/2023
Found motor/ blower off balance due to dryer sheet and build up , removed and sounds much better - if problem returns would need motor parts listed in notes .
We serviced a
Kenmore Dryer
Near Penfield, New York 14526
Derek
Job Details:
11/24/2023
Needs a new thermostat older unit and none on my van match none in inventory.
I replaced and tested the unit is working great now.
We serviced a
ge microwave
Near Rochester, New York 14622
JK
Job Details:
11/24/2023
Swapped bulb for customer tested all is working good.
We serviced a
kitchenaid refrigerator
Near Rochester, New York 14612
JK
Job Details:
11/24/2023
Replaced customer purchased R/S Door seal tested for seal all is sealing and working good. No warranty on customer purchased part.
We serviced a
LG Dryer
Near Penfield, New York 14526
Derek
Job Details:
11/24/2023
Uppper hinge broke on door. The whole door has to be disassembled to repair. I replaced the door hinge the one arm was cracked.
We serviced a
Whirlpool Washer
Near Macedon, New York 14502
Derek
Job Details:
11/24/2023
I replaced the missing pins for the motor mount, basket and frame. I ran the unit and the unit is still out of balance whe it reaches full spin. The mounting holes for the plate are too worn and it?s not holding its position causing a vibration and the basket to shake.
We serviced a
Whirlpool Dishwasher
Near Penfield, New York 14526
Tina
Job Details:
11/24/2023
Doos was fine the dishwasher is not installed correctly so I adjusted everything and made it so the door does not hit the cabinet when shutting.
We serviced a
Kenmote Washer
Near Penfield, New York 14526
Cristian
Job Details:
11/24/2023
Replace door switch tested unit working normal now
We serviced a
LG Washer
Near Pittsford, New York 14534
Jose D
Job Details:
11/24/2023
Washing machine not draining on site. The washer will need a new drain pump. I replaced the drain pump, ran and tested. The washer now drains and works properly.
We serviced a
LG oVEN
Near Webster, New York 14580
Chris
Job Details:
11/24/2023
Cleaned oven pan and liner as well as possible - what debris is left I cannot remove as it?s baked in
Let unit preheat and cycle does not appear to be any smoking
We serviced a
Roper Dryer
Near Macedon, New York 14502
Tina
Job Details:
11/24/2023
Dryer was not heating well, tested coils and igniter and they tested good. Changed out flame sensor and running without issues
We serviced a
Kenmore Washer
Near Rochester, New York 14626
Jose R
Job Details:
11/24/2023
Customer complaint was that the unit was leaking water on to the floor when diagnosing unit could not replicate any leaks and educated customer on load size and water level cycle selection informed him to monitor the unit and runs some loads and educate us on how it?s going
We serviced a
whirlpool microwave
Near Ontario, New York 14519
Chris
Job Details:
11/24/2023
Installed new whirlpool over the range microwave
We serviced a
Whirlpool Washer
Near Pittsford, New York 14534
Jose D
Job Details:
11/24/2023
Ran a spin cycle with and without towels, no squeeking noise on site. Advised to record a video of the noise, since everything at the present time seems to be ok.
We serviced a
GE Microwave
Near Fairport, New York 14450
Tina
Job Details:
11/24/2023
Customer contacted GE who told them to call us even though it?s still under warranty. Customer is going to call GE again and have them come
We serviced a
LG Washer
Near Penfield, New York 14526
Tina
Job Details:
11/24/2023
Washer wouldn?t spin, door lock was good, teeth on rotor were good but RPS sensor was bad. A new one was installed and it?s now spinning without issues.
We serviced a
LG oven
Near Irondequoit, New York 14609
Cristian
Job Details:
11/24/2023
Bake board is bad again # under warranty did tell customer don?t use self clean .
Dryer replace door switch #
Did a small vent clean
We serviced a
samsung refrigerator
Near Pittsford, New York 14534
Cristian
Job Details:
11/24/2023
Replace drain kit cleaned out drain plug and cleaned out ice-maker fan motor also leveled unit higher from the front .tested unit no more error codes .
We serviced a
Bosch refrigerator
Near Webster, New York 14580
Chris
Job Details:
11/22/2023
Needs filter and housing left water off to fridge
Disposal port knock out still in place- removed and unit drains but drain hose end has a split and recommend replacing to avoid water leaks
We serviced a
samsung Dryer
Near Penfield, New York 14526
Jose D
Job Details:
11/22/2023
Cleaned the dryer vent. And cleaned the vent connection behind the dryer.
We serviced a
electrolux Microwave
Near Pittsford, New York 14534
Cristian
Job Details:
11/22/2023
Fridge-cleaned out drain plug drains down fine now .
Microwave will recommend board and new connection to relay on board ,
We serviced a
FRIGIDAIRE Range
Near North Chili, New York 14514
JK
Job Details:
11/22/2023
Main control has F11 error code tried to reset unsuccessful, main PCB will need to be replaced along with overlay and unit has a short in terminal block customer will need the following parts.
Main PCB: 5304495521
Overlay: 316419828
Terminal block: 5303935271
We serviced a
Kenmore Washer
Near Irondequoit, New York 14609
Jose D
Job Details:
11/22/2023
Customer state the washing machine has an intermittent issue, where the basket seems to get jammed. Would recommend replacing the basket drive and block to correct the issue. Customer will call back if she wants to go through the repair.
We serviced a
Samsung Range
Near Rochester, New York 14622
Jose D
Job Details:
11/22/2023
Oven does not properly reach it's tempature when using the bake option. Works fine on conventional bake, and the burners work fine. The oven is showing that its finished pre heating when it has not. The temp sensor is potentially faulty. Recommending to replace the temp sensor. Temp sensor did not fix the issue. There is no information or parts diagram related to the ovens model number. Would recommend the customer to call Samsung for more informatiion.
We serviced a
samsung dryer
Near Macedon, New York 14502
Derek
Job Details:
11/22/2023
Replaced he heater element and the idler pullly that was worn out.
We serviced a
Kenmore Fridge
Near Victor, New York 14564
Derek
Job Details:
11/22/2023
Replaced the led bulb fixture and it?s working fine now.
We serviced a
Whirlpool Refrigerator
Near Penfield, New York 14526
Jose R
Job Details:
11/22/2023
Replaced fan motor with wire harness assembly and also replaced the main board inform customer to monitor unit unit should be operating with in specs complete
We serviced a
Maytag Dryer
Near Fairport, New York 14450
Tina
Job Details:
11/22/2023
Took out old venting and Used flex venting, tape and clamps to installed brand new. Drying is running and vent is working without issues.
We serviced a
Maytag Washer
Near Farmington, New York 14425
Derek
Job Details:
11/22/2023
Found a cat toy stuck in the belt and pulley system
We serviced a
Samsung Washer
Near Fairport, New York 14450
Tina
Job Details:
11/22/2023
Customer needs new washer boot, counter weights and inner tub.
Inner tub is falling apart and tearing the boot and the counter weights are also falling apart.
Customer is going to get a new washer.
We serviced a
Whirlpool Oven
Near Webster, New York 14580
Chris
Job Details:
11/22/2023
Sealed oven vent as well as possible needs oven control if problem persists
Est approx 374 plus tax and shipping would be due
We serviced a
kitchenaid microwave
Near Victor, New York 14564
Chris
Job Details:
11/22/2023
Replaced mag and unit started working . Don?t think the error stored in the computer was recent
We serviced a
Viking Oven
Near Rush, New York 14543
Tanner
Job Details:
11/22/2023
Complaint of no bake and intermittent no light of right front burner. Right front ignition switch not igniting consistently like other burners. Quote for burner repair on separate work order.
Unit has two bake igniters and only 1 ignites at just 2.8 amps. Confirmed 120 VAC to dead igniter. Needs both igniters. One is completely open other is not pulling proper amperage to function properly. Replaced both igniters. Tested via 300 degree bake and unit tested good.
We serviced a
Speedquen Washer
Near Ontario, New York 14519
Chris
Job Details:
11/22/2023
Replaced pump kit and missing pump hangers and unit tests ok
Cleaned fabric dispenser as well.
See notes
We serviced a
Kitchenaide Cooktop
Near Fairport, New York 14450
Tina
Job Details:
11/22/2023
Installed electric cooktop. Tested everything before I left and it?s working without issues.
We serviced a
Kitchen Aid Dishwasher
Near Pittsford, New York 14534
Tanner
Job Details:
11/22/2023
Complaint of no wash. Following errors
F6E4 float switch open
F6E1 low or no water
F5E2 door stuck closed
F2E1 stuck key
Ran auto diagnostic and unit fills and operates. Completes cycle without issue. Ran subsequent test without issue. Confirmed float switch is down and no debris lodged under. Customer advised most likely that float was stuck up due to debris or soap build up. Customer educated on checking float.
We serviced a
Kenmore Oven
Near Webster, New York 14580
Tina
Job Details:
11/22/2023
Oven was not going past pre heat and igniter was checked and it was only at 2.5amps so a new one was installed and it?s now getting 3.3 amps and getting to correct temp.
Customer is just going to deal with the seal
We serviced a
Samsung Stove
Near Webster, New York 14580
Chris
Job Details:
11/22/2023
Replaced led display badge and tests ok
No email
We serviced a
LG refrigerator
Near Rochester, New York 14623
Cristian
Job Details:
11/22/2023
Replace fridge door gasket
We serviced a
Maytag washer
Near Rochester, New York 14623
Jose R
Job Details:
11/22/2023
Customer had a bunch of gunk in The pump and burned it out if customer wants to go along with the repair would need pump
and wl switch customer will get back to us if wanting to go along with repair
We serviced a
Bosch Diswasher
Near Webster, New York 14580
Chris
Job Details:
11/21/2023
Cleaned filter screen , advised customer on soap use and soil issues
Unable to adjust or alter farther
We serviced a
Samsung Oven
Near Henrietta, New York 14467
Jose D
Job Details:
11/21/2023
Everything is working good except the broiler igniter. The broiler igniter is faulty and would need to be replaced. I replaced the broiler igniter, ran and tested, the broiler is now working properly.
We serviced a
Kitchen Aid Oven
Near Pittsford, New York 14534
Tina
Job Details:
11/21/2023
Customer used self clean the oven stopped working, the TCO blew s a new one was needed. One was installed and oven working without issues
We serviced a
ge refrigerator
Near Pittsford, New York 14534
Tina
Job Details:
11/21/2023
Dispenser isn?t working, water valve isn?t working and ice maker is working.
Customer is going To get new appliance due to This one being 15 years old
We serviced a
Samsung Refridgerator
Near Victor, New York 14564
Tina
Job Details:
11/21/2023
Installed temp sensor and drainage kit
We serviced a
Kitchen Aid Oven
Near Hilton, New York 14468
JK
Job Details:
11/21/2023
Blower fan making a noise unable to replicate on site customer had recording of sound being make and from sound if problem returns will need part upper fan only.
We serviced a
Kenmore Washer
Near Pittsford, New York 14534
Tina
Job Details:
11/21/2023
Washer needed new lid switch and latch tightened.
Dishwasher needed a new board s customer is going to get new appliance
Refrigerator drain was clogged and ice was building up in the freezer and leaking n the floor. The ice was defrosted and tube was cleaned.
We serviced a
Maytag Washer
Near Rochester, New York 14612
Jose R
Job Details:
11/21/2023
Customer unit would not go into a agitation mode when diagnosing unit viewed that the arm on the actuator was crack was not allowing it to work properly went ahead and replaced actuator now unit is operating with in specs complete
We serviced a
`Maytag wASHER
Near Rochester, New York 14624
Jose R
Job Details:
11/21/2023
Could not remove pal stator and it was stuck customer seems to have a bad actuator and a bad hub customer would be exploring there options on a new unit complete
We serviced a
Maytag Washer
Near Webster, New York 14580
Chris
Job Details:
11/21/2023
Cleaned fabric softener cup , was plugged with residual softener
We serviced a
GE Microwave
Near Penfield, New York 14526
Chris
Job Details:
11/21/2023
Replaced door interlock switches and unit tests ok
We serviced a
frigidaire Washer
Near Rochester, New York 14626
Cristian
Job Details:
11/21/2023
If customer calls back will recommend door switch cover .
We serviced a
Frigidaire Dryer
Near Rochester, New York 14612
Jose R
Job Details:
11/21/2023
Customer has a bad motor and will be exploring there options on a brand new unit complete
We serviced a
whirlpool garbage disposal
Near Webster, New York 14580
Chris
Job Details:
11/21/2023
Cleared disposal had several fish tank rocks stuck causing jam.
Refrigerator needs defrost parts and water leak repaired
Turned off water to fridge and left unplugged to defrost so unit does not burn up compressor
Estimate approx 335 plus tax and shipping would be due on return
Home owner not present, called no answer again - mother in law says they have some warranty on fridge
We serviced a
LG Oven
Near Webster, New York 14580
Chris
Job Details:
11/21/2023
Found loose connector at broil element , repaired and appears ok
We serviced a
Whirlpool refrigerator
Near Webster, New York 14580
Cristian
Job Details:
11/21/2023
If customer calls back will recommend fan motor and please keep fridge on
We serviced a
frigidaire dishwasher
Near Victor, New York 14564
Derek
Job Details:
11/21/2023
There was water in the drip pan. I vacuumed it all out and ran the dishwasher. I cannot find a leak anywhere that would?ve filled up the drip pan. I ran for a solid 25min and no issues.
We serviced a
GE Dryer
Near Rochester, New York 14612
Jose D
Job Details:
11/21/2023
Removed the objects from the lint trap towards the blower wheel. Ran and tested, the dryer works fine and is giving off good heat.
We serviced a
Kenmore Ove
Near Rochester, New York 14609
Jose D
Job Details:
11/21/2023
No heat on site when using the brake feature on the oven. The igniter is showing a 2.1 amperage, it should be atleast 3.3. the igniter will need to be replaced. I replaced the igniter, the oven now works when using bake. Ran and tested, everything is working properly now.
We serviced a
GE Washer
Near Penfield, New York 14526
Tanner
Job Details:
11/20/2023
Complaint of no operation. Confirmed 120;VAC to unit. Unable to perform software updates to correct known GE board failures. Quoted for new boards. Customer looking at all options.
We serviced a
LG Washer
Near Fairport, New York 14450
Tanner
Job Details:
11/20/2023
Complaint of on washer. Pump runs but no production. Needs drain pump. Replaced drain pump. Tested unit and unit tested good.
Dishwasher- complaint of intermittent no operation. Unit not operating on service call. Power tested good. Software tool not reading machine. Unable to correct through software update. Quoted for PCB and UI. Quote on different work order.
We serviced a
ge dryer
Near Rochester, New York 14626
JK
Job Details:
11/20/2023
Completed a vent cleaning and all is clean temperatures are high side 190? kick on temperatures are 140? all is working and operating good instructed customer on a power vent due to overall length of duct line.
We serviced a
Ge Wall Oven
Near Victor, New York 14564
Derek
Job Details:
11/20/2023
Weds a new board wb27x25554 $400.00
We serviced a
Whirlpool Dryer
Near Webster, New York 14580
Chris
Job Details:
11/20/2023
Replaced maintenance kit due to bad roller/support rollers and unit sounds and operates properly. Is still a slight knocking noise from rear bulkhead that I am unable to correct , possible rear bulkhead is warped / bent
We serviced a
Whirlpool Fridge
Near Webster, New York 14580
Cristian
Job Details:
11/20/2023
Cleaned out Icemaker water pipe wait 24 to 48 hours for icemaker to make ice
We serviced a
LG Dryer
Near Fairport, New York 14450
Cristian
Job Details:
11/20/2023
Replace belt and thermostat
We serviced a
Samsung refrigerator
Near Hilton, New York 14468
JK
Job Details:
11/20/2023
Refrigerator will need evap cover complete along with defrost thermostat, icemaker kit, customer will replace unit due to age of appliance.
We serviced a
frigidaire refrigerator
Near Pittsford, New York 14534
Cristian
Job Details:
11/20/2023
Seal system issue Customer will need to get compressor checked .
We serviced a
Whirlpool Washer
Near Pittsford, New York 14534
Cristian
Job Details:
11/20/2023
We serviced a
Kenmore Refrigerator
Near Pittsford, New York 14534
Tanner
Job Details:
11/20/2023
Complaint of fan noise. Ice build up on back of evaporator. Measured 36 in FF and 6 in FZ. Customer states they did self defrost with hair dryer. Measured 29.7 hums through defrost circuit proving good element and bi metal. Measured defrost sensor at 67.6 k ohms an equivalent of approximately 5 degrees F. A proper reading. Defrost sensor is testing within range. Defrost circuit is closed. ACU not turning on defrost. Needs new ACU. ACU NLA.
We serviced a
GE Range
Near Penfield, New York 14526
Tanner
Job Details:
11/20/2023
Complaint of unit not baking. No igniter glow. Confirmed 120;VAC to igniter. Replaced igniter. Tested via 250 degree bake and unit tested good.
Fridge- complaint of intermittent no dispense of ice. Measured 45 degrees in FF section. Errors stored for defrost run times from 4 days ago. Inspected Evap and no defrost issue present.thermistors measuring in line with temp gun. Customer t continue to monitor. Could not reproduce complaint.