We serviced a
Samsung Refrigerator
Near East Rochester, NY 14445
JK
Job Details: 01/17/2024
Replaced freezer Evap cover with fan ran and tested all and all is blowing and cooling good.
We serviced a
GE Washer
Near Rochester, NY 14620
Jose D
Job Details: 01/17/2024
Replaced the shocks. Ran and tested, the washer tub is warped, and is hitting the outer tub when in a high spin mode. The washer will need a new inner and outer tub.
We serviced a
Jenn-air Microwave
Near Webster, NY 14580
Chris
Job Details: 01/17/2024
Needs main PCB but part is NLA and we are unable to repair
We serviced a
Dacor Stove
Near Pittsford, NY 14534
Derek
Job Details: 01/17/2024
I replaced the customer supplied bake element. It also needed a new broiler igniter. Which we supplied. I ran and tested the unit and the oven is working good.
We serviced a
whirlpool dryer
Near Rochester, NY 14618
Tina
Job Details: 01/17/2024
Install new board but had to strip wires and put new spade on due to it melting once put back together dryer works without any issues and is heating great
We serviced a
Whirlpool Dryer
Near Fairport, NY 14450
Tina
Job Details: 01/17/2024
Customer needs a maintenance kit and part of the door latch is broken. He decided to get a new appliance since he is also having issues w the washer and they are over 10 years old.
We serviced a
SAMSUNG refrigerator
Near Rochester, NY 14617
Cristian
Job Details: 01/16/2024
Replace icemaker wait 24 hours for icemaker to make ice
We serviced a
Whirlpool washer
Near Rochester, NY 14625
Cristian
Job Details: 01/16/2024
Will recommend display #W11130339 $262.51 Board #W11130238 discontinued.
We serviced a
maytag dryer
Near Webster, NY 14580
Chris
Job Details: 01/16/2024
Replaced dryer maintenance kit and unit checks ok
We serviced a
GE Washer
Near Spencerport, NY 14559
JK
Job Details: 01/16/2024
Installed new main board supplied by customer, ran and tested all and all is working good.
We serviced a
Lg Dryer
Near Rochester, NY 14617
Cristian
Job Details: 01/16/2024
Will recommend board #EBR31002614
We serviced a
samsung Washer
Near Rochester, NY 14604
JK
Job Details: 01/16/2024
Ran washer through service mode all error codes are more than 300 days old no new codes, agitator drain holes clogged with debri allowing fabric softener to build up and smell cleaned all out instructed customer to run a cleaner in a few times.
We serviced a
maytag dryer
Near Webster, NY 14580
Chris
Job Details: 01/16/2024
Replaced rear bearing / support kit
We serviced a
MAytag Dryer
Near Rochester, NY 14618
Tina
Job Details: 01/16/2024
Fridge: customer decided to not get the parts and just keep it now she has it. Dryer needed a new thermal fuse and I also installed a maintenance kit.
We serviced a
Whirlpool Stove
Near Rochester, NY 14615
Cristian
Job Details: 01/16/2024
customer paid in full first visit will need to come back and replace power cord.
We serviced a
Whirlpool Washer
Near Penfield, NY 14526
Jose D
Job Details: 01/16/2024
Lid was locked on site. Did a hard reset on the washer to empty the water, and the washer gave an f5e3 error code. I Can here clicking noise coming from the lid lock, the noise went away when I manually pulled the lock out, and no longer showed the error code. The washer will need a new lid lock. I replaced the lid lock, ran and tested, the lid lock now works properly with no issues.
We serviced a
kitchenaid Dryer
Near Webster, NY 14580
Chris
Job Details: 01/16/2024
Needs timer but appears NLA and unable to repair
We serviced a
samsung Refrigerator
Near Rochester, NY 14624
JK
Job Details: 01/16/2024
Installed new icemaker ran and tested every component of icemaker and refrigerator, every component test good or passes per service diagnostics, instructed customer to monitor and throw away first few dumpings of ice due to possible contamination.
We serviced a
ge Refrigerator
Near Rochester, NY 14620
Jose R
Job Details: 01/16/2024
Customers u it was not dispensing any water when diagnosing unit viewed that the water line was frozen over went ahead and steamed out the line now u it is operating with in specs complete
We serviced a
lg dryer
Near Williamson, NY 14589
Chris
Job Details: 01/16/2024
Replaced lg dryer maintenance kit and tests ok
We serviced a
lg microwave
Near West Henrietta, NY 14586
JK
Job Details: 01/16/2024
Removed old microwave and installed new ran and tested all and all is working good.
We serviced a
samsung dryer
Near Penfield, NY 14526
Tina
Job Details: 01/16/2024
Dryer was not heating, tested all components the thermal fuse was blown. A new one was installed along with a maintenance kit. While I was there I cleaned out her filter and hoses in her front load washer. Dryer vent is on 2nd floor so was unable to clean
We serviced a
GE rANGE
Near Fairport, NY 14450
Tina
Job Details: 01/16/2024
Customer had a handy man install her bake element and every time she used it it would shut the oven completely off. When I took 5e back off I saw the connection to 5e element was bent and touching metal so when she went to use it it would short out and trip the breaker. I texted everything and all the parts are still good so I fixed the connector and tested bake and it?s working now without issues Also did a vent cleaning while there
We serviced a
GE STOVE
Near Fairport, NY 14450
Derek
Job Details: 01/16/2024
Needs far left burner switch. If the burner comes in on Monday then call and fix it it may have to be tues or wed repair
We serviced a
frigidaire dishwasher
Near Webster, NY 14580
Cristian
Job Details: 01/16/2024
Left and right hinges are pretty bad bent also the inner door that hold hinges is bent customer will think about it for repair Will need Left and right hinge and Inner door #
We serviced a
GE Dryer
Near North Chili, NY 14514
Jose R
Job Details: 01/16/2024
Customers knob broke off not allowing her to start the unit customer would need knob to get her unit working properly complete
We serviced a
Kenmore Refrigerator
Near Rochester, NY 14612
Cristian
Job Details: 01/16/2024
Will recommend #Defrost sensor #6615JB2005H Control board #EBR41956408
We serviced a
Firgidaire Dishwasher
Near Ontario, NY 14519
Chris
Job Details: 01/16/2024
Lower spray arm split customer going to order / replace on their own
We serviced a
Samsung Dryer
Near East Rochester, NY 14445
Jose D
Job Details: 01/16/2024
Won't spin on site. Keeps blowing the thermostat fuse.
We serviced a
Samsung Oven
Near Rochester, NY 14618
Tina
Job Details: 01/16/2024
UI Relays sticking on main board and causing oven to come on randomly will order new one under warranty. 1/16 installed new board and everything seems to be working. Let customer know that if the same things starts happening to contact Samsung since this is the 3rd board we have tried for him.
We serviced a
ge dishwasher
Near Victor, NY 14564
Jose R
Job Details: 01/16/2024
Customers complaint was that they had a powe outage and the dishwasher would not want to turn on after that when diagnosing unit viewed that the outlet was good and confirmed that the unit was getting the 120 but still was not turning on if customer wants to go along with any repair would recommend main board and ui
We serviced a
Maytag Dryer
Near Rochester, NY 14618
Jose D
Job Details: 01/16/2024
The Dryer has a damaged blower wheel. Replaced the blower wheel, ran and tested, the dryer now works properly.
We serviced a
LG Washer
Near Macedon, NY 14502
Derek
Job Details: 01/16/2024
Old unit needs more than it?s worth.
We serviced a
samsung dryer
Near Pittsford, NY 14534
Jose D
Job Details: 01/16/2024
No heat on site. The heating element did not pass the continuity test. The dryer will need a new heating element. I replaced the heating element, ran and tested, the dryer now has heat and is working properly.
We serviced a
whirlpool refrigerator
Near Victor, NY 14564
Derek
Job Details: 01/16/2024
Needs the rails for the freezer door the bearings are falling out. I replaced both of the rails for both the left and right sides. It opens and closes like a new fridge.
We serviced a
Kenmore Oven
Near Pittsford, NY 14534
Jose R
Job Details: 01/16/2024
Customer complaint was that the u it would reset its self and intermittently turn off during the bake operation went ahead and replaced control panel and overlay and set unit to 400 and could not replicate issue unit seems to be working with in specs inform customer to monitor the unit and educated them on the 90 day service call complete
We serviced a
GE Range
Near Spencerport, NY 14559
JK
Job Details: 01/16/2024
Terminal block burnt and will need to be replaced. Dishwasher door switch bad and will need to be replaced. 01-16-24: Replaced door lock on dishwasher ran and tested all is working good
We serviced a
bosch dishwasher
Near Fairport, NY 14450
Cristian
Job Details: 01/15/2024
Replace display confirm with customer everything is good now
We serviced a
lg dishwasher
Near Fairport, NY 14450
Cristian
Job Details: 01/15/2024
CL code child lock customer also said it?s randomly beeps but no code will show I told them if still happens press start and see if he goes on if not sound like a display issue possibly # customer will need to send a video of issue
We serviced a
Samsung dryer vent
Near Fairport, NY 14450
Derek
Job Details: 01/15/2024
Replaced the dryer vent it was the old plastic type. It?s now semi rigid.
We serviced a
Kenmore Washer
Near Hilton, NY 14468
Jose D
Job Details: 01/15/2024
The washer has a bearing issue. Not worth fixing since it's almost 18 years old. Would recommend to get a new washer.
We serviced a
Samsung Refrigerator
Near Rochester, NY 14626
JK
Job Details: 01/15/2024
Condenser fan burnt out put a fan behind to cool and will come back as soon as I get fan. 01-15-24: Installed new condenser fan ran and tested all and all is cooling and running good.
We serviced a
LG Dryer
Near Farmington, NY 14425
Derek
Job Details: 01/15/2024
The one front dryer wheel was totally worn out. I installed a maintenance kit. I cleaned out with my vacuum. Ran and tested it?s working great now nice and quiet.
We serviced a
GE Dishwasher
Near Penfield, NY 14526
Tanner
Job Details: 01/15/2024
Complaint of no operation. Unit beeps at start of cycle. Confirmed complaint. Unit is indicating door is open even though it is latched. Power cycled unit. Issue went away. Customer confirmed recent power outage. Power surges can cause computer glitches, if issue persists replace main control board.
We serviced a
MAYTAG OVEN
Near Williamson, NY 14589
Chris
Job Details: 01/15/2024
Replaced lower oven door handle
We serviced a
Samsung Washer
Near Rochester, NY 14612
Jose D
Job Details: 01/15/2024
The washer needs a whole new clutch assembly. Due to the price, the customer will look into purchasing a new washer.
We serviced a
kenmore washer
Near East Rochester, NY 14445
Jose D
Job Details: 01/15/2024
Ran a diagnostic test on the washer and it gave no error codes. Ran a calibration test. Ran a full rinse and spin cycle, with no present issues. Advised the the customer to hit pause and rearrange the clothing if the washer becomes unbalanced. Rearranging the clothing will help balance the washer out. If the problem continues, advised to call back.
We serviced a
Kenmore Washer
Near Canandaigua, NY 14424
Derek
Job Details: 01/15/2024
Replaced the water inlet valve for the cold water.
We serviced a
Bosch Dishwasher
Near Rochester, NY 14612
JK
Job Details: 01/15/2024
Ran dishwasher on all cycles all is running good no error codes and all is running good. Dryer will need Timer and cycling thermostat will have to call Speed Queen for parts.
We serviced a
ge Oven
Near Penfield, NY 14526
Jose R
Job Details: 01/15/2024
Customer complaint was that one of the burners would not turn on when diagnosing u it viewed that one of the electode were not sparking causing customer to need a c burner base ( also no parts are showing are available to order for the ge down draft vent system customer will be exploring there options and will get back to us if wanting to go along with any repair Model: ZVB36SH1SS vent Model: ZGU375NSD2SS cook top
We serviced a
Bosch Dishwasher
Near Victor, NY 14564
Derek
Job Details: 01/15/2024
Needs the main heat pump it was vibrating badly.
We serviced a
Multi Multi
Near Fairport, NY 14450
Tanner
Job Details: 01/15/2024
Part had pieces broken off and won?t snap into place. A new one is being ordered. Installed new UI fascia. Tested unit and unit tested good.
We serviced a
kenmore Dryer
Near Churchville, NY 14428
JK
Job Details: 01/15/2024
PO#3900 Apt 902, 910 Apt 910 vent needs to be cleaned, temps with vent on are tripping thermostats to early, with vent off dryer is running at normal temperatures. Apt 902: ran dryer through all cycles all is sounding normal, if problem returns suggest idler belt and rear bearing.
We serviced a
Kenmore Dryer
Near Macedon, NY 14502
Cristian
Job Details: 01/15/2024
Replace cut of thermal tested unit heating fine now
We serviced a
lg dryer
Near Webster, NY 14580
Chris
Job Details: 01/15/2024
Unable to install new dryer , customer was sent electric dryer and needs a gas unit
We serviced a
whirlpool refrigerator
Near Webster, NY 14580
Chris
Job Details: 01/15/2024
Apon arrival ice maker had ice in mold but 0volts beteeen L and N on gear head dropped ice maker and has power out of evap cover , re seated icemaker harness and unit now harvests if unit stops making ice again may be sign that harness is not making good connection and recommend replacing Est 145.00 plus tax and shipping ( no trip charge ) to replace harness
We serviced a
lg refrigerator
Near Rochester, NY 14625
Jose R
Job Details: 01/15/2024
Customer complaint was that the compressor would not turn on when diagnosing unit viewed that that the compressor board would non stop tick and not allow the compressor to turn on customer would need the compressor control board to get the issue resolved
We serviced a
samsung refrigerator
Near East Rochester, NY 14445
Jose R
Job Details: 01/15/2024
Customer complaint was that the fridge was not cooling when diagnosing unit viewed that the cooling come from the freezer and that the customer was getting a full frost pattern but the fan was not spinning allowing the unit to properly circulate customer would need evap cover
We serviced a
Samsung Washer
Near Irondequoit, NY 14617
Jose D
Job Details: 01/15/2024
The washer will not start on site. When powering on the washer, you can hear a constant clicking noise coming from the main board relay. The main board will need to be replaced to fix the issue.
We serviced a
Kitchenaid Refrigerator
Near Webster, NY 14580
Chris
Job Details: 01/15/2024
Replaced inlet valve and cleared ice build up. May take 24 hours to start proper ice production
We serviced a
Kenmore Freezer
Near Rochester, NY 14625
Cristian
Job Details: 01/15/2024
Cleaned out drain plug tested drain draining fine now .
We serviced a
LG Washer
Near Victor, NY 14564
Jose R
Job Details: 01/15/2024
Customer complaint was that the unit was leaking when diagnosing u it and taking the top off notice that the leak was coming from the 3 in 1 cold water valve went ahead and replaced valve now unit is operating with in specs complete
We serviced a
Frigidaire Dishwasher
Near Webster, NY 14580
Chris
Job Details: 01/15/2024
Replaced pressure switch and unit now runs To secure unit to cabinets properly would need mounting kit and solid surface mounting bracket Estimate approx 225-250 plus tax would be due
We serviced a
lg Garbage disposal
Near Penfield, NY 14526
Cristian
Job Details: 01/15/2024
Washer - no saved codes I ran Spin and rinse runs fine customer did mention it was a heavy load I explain adjust load size should be fine after . Disposal- nothing is wrong with disposal if this keep On happening will recommend ap plumbing Over the range -hood just remover light cap for customer they got the wrong lights .
We serviced a
SAmsung Oven
Near Ontario, NY 14519
Chris
Job Details: 01/12/2024
Replaced bake igniter and checks ok
We serviced a
MAYTAG WASHER
Near Pittsford, NY 14534
Tina
Job Details: 01/12/2024
Timer is not moving to next cycle a new one is needed 1/12 installed new washer timer and ran a cycle and it completed all cycles without any issues.
We serviced a
LG Washer
Near Fairport, NY 14450
Cristian
Job Details: 01/12/2024
Washer -replace drain pump Tested unit drains fine did notice a little bit of water coming out the door will need door seal soon . Customer wanted to get dishwasher check not cleaning correctly Will recommend wash motor assembly# service 99.99 parts $281.67 Labor 148.23 shipping 19.99 total 549.88 plus tax
We serviced a
Hotpoint Washer
Near Pittsford, NY 14534
Tanner
Job Details: 01/12/2024
Complaint of no wash. Unit fills, never agitates. Following stored errors 27 water accessibility 11 clock monitor 31 out of balance Unable to reproduce complaint. Customer states brown outs over the weekend. Power cycled unit. Did test wash and unit testing good.
We serviced a
Frigidaire Microwaev
Near Rochester, NY 14626
Jose R
Job Details: 01/12/2024
Customer complaint was that the handle broke off when taking door apart acknowledged that the door was crack also the stainless steel portion was broken off of the door and handle was off as well if customer wants to get issue resolved would need a new door assembly
We serviced a
Samsung Washer
Near Irondequoit, NY 14617
Jose R
Job Details: 01/12/2024
Customer complaint was that the unit was making a loud winding noise and banging around during the spin cycle when diagnosing unit viewed that customer has a bad inner and outer drum . Inform customer to get in contact with manufacturer to see if they can grant them a one time warranty or they will have to start exploring there options on a brand new unit complete
We serviced a
unsure Stove
Near Rochester, NY 14619
Cristian
Job Details: 01/12/2024
One of the nobs are broken will need #316353106 not available .
We serviced a
GE dishwasher
Near Penfield, NY 14526
Tanner
Job Details: 01/12/2024
Complaint of poor wash. Stored error for diverter position sensor. Ran unit and wash does not change positions. Cleaned off diverter disk. Reinstalled and unit tested good. Quoted for diverter disk if issue returns/perists.
We serviced a
Kitchenaid Range
Near Penfield, NY 14526
Chris
Job Details: 01/12/2024
Replaced listed burner jets and igniter assy on cooktop and checks ok
We serviced a
maytag multi
Near Pittsford, NY 14534
Tina
Job Details: 01/12/2024
Customer decided to not have dryer looked at. Oven bake igniter was not working, a new one was installed and it?s getting up to temp without issues.
We serviced a
whirlpool refrigerator
Near Hilton, NY 14468
Cristian
Job Details: 01/12/2024
Replace main board #wait 24 hours for proper cooling .
We serviced a
Samsung Oven
Near Webster, NY 14580
Chris
Job Details: 01/12/2024
Replaced bake igniter and checks ok
We serviced a
Samsung Dryer
Near Victor, NY 14564
Derek
Job Details: 01/12/2024
Try for wed pm if part is in if not it will have to be Friday I replaced the burnt out heater element. I also replaced cut off switch.
We serviced a
Samsung Dishwasher
Near Rochester, NY 14618
Tanner
Job Details: 01/12/2024
Complaint of incomplete wash particularly on upper spray arm. Ran unit and fill volume proper. Wash motor is circulating, spray arms not circulating properly. Unit not diverting water between top and bottom causing poor wash in all sections. Diverted is part of motor assembly. Quoted for motor assembly. Customer researching cost of repair.
We serviced a
ge dryer
Near Pittsford, NY 14534
Tina
Job Details: 01/12/2024
Motor makes a loud sound when trying to start and sometimes it will randomly start but it also has a burning smell. I did test timer, start switch and sensors which are all good. Belt is also good. Dryer has a bad motor and this unit is 12 years old. Customer is going to look at getting a new dryer.
We serviced a
n/a washer/dryer laundry center
Near Rochester, NY 14624
JK
Job Details: 01/12/2024
Building 113 Apt 3 outlet only getting 120v needing 220v to run heating element, checked breaker and reset and still only 120v customer will need an electrician to correct, checked all with dryer all is checking good.
We serviced a
Samsung Stove
Near Macedon, NY 14502
Tina
Job Details: 01/12/2024
Gas cooktop front right burner wasn?t lighting. I was able to clean out the orifice and it starting lighting again. Customer thought temp in oven was off so I turned on and got the median temp which was 360? so oven is working the way it should.
We serviced a
Frigidaire Refrigerator
Near Hilton, NY 14468
JK
Job Details: 01/12/2024
Installed defrost sensor and ff evap fan ran and tested all and all is working good, if problem returns will need main pcb.
We serviced a
Kitchenaid Oven
Near Canandaigua, NY 14424
Derek
Job Details: 01/12/2024
Needs a new water filter and the bottom pan of the oven . Replaced the filter I. The fridge and reset. I replaced the bottom oven pan that was covered in plastic. Ran and tested the oven. I cleaned the oven glass for her.
We serviced a
GE Dishwasher
Near Fairport, NY 14450
Tanner
Job Details: 01/12/2024
Complaint of no drain. Requested drain and pump hums but no production. Neeeds new drain pump. Replaced drain pump. Tested unit and unit tested good.
We serviced a
Kenmore Washer
Near Macedon, NY 14502
Tina
Job Details: 01/12/2024
Dryer was not going into a full spin and cloths were still wet. A new gear case is needed but the basket is also all moldy and the customer already got a new washer they were going to give it to their daughter but decided not to get it fixed.
We serviced a
whirlpool dishwasher
Near Pittsford, NY 14534
Cristian
Job Details: 01/12/2024
Replace heater # tested unit working normal now
We serviced a
GE Dishwasher
Near Irondequoit, NY 14617
Cristian
Job Details: 01/12/2024
Replace water valve tested unit no leaks
We serviced a
Kitchen aid Oven
Near Ontario, NY 14519
Chris
Job Details: 01/12/2024
Replaced bake element and checks ok
We serviced a
GE Stove
Near Rochester, NY 14618
Cristian
Job Details: 01/11/2024
Will recommend Board #WB27X33085
We serviced a
Whirlpool Refrigerator
Near Fairport, NY 14450
Tina
Job Details: 01/11/2024
Used tool to tighten handle. It doesn?t appear to be loose at all. Let customer know if it happens again I will put part number in notes and we will order a new one for her. Customer was told wha5 each part cost already.
We serviced a
GE refrigerator
Near Rochester, NY 14604
JK
Job Details: 01/11/2024
Main PCB has power going in but nothing going out to unit along with UI control both will need to be replaced and UI control is NLA, Found unit in basement pulled UI and main pcb installed and tested all and all is running good except condenser fan is burnt out and will need to be replaced put fan behind for temporary fix. Water tank line blown and will need to be replaced.Replaced Condenser fan and water tank ran and tested all is running good and tested tank for leaks all is leak free and running good. 01-11-24:
We serviced a
Frigidaire dryer
Near Victor, NY 14564
Derek
Job Details: 01/11/2024
Needs a new blower wheel it is loose and hitting the housing. I also had to replace the motor the fan bushing wouldn?t come off he shaft of the motor. Ran and tested it?s working good and heating good.
We serviced a
kitchen aid dishwasher
Near Pittsford, NY 14534
Tina
Job Details: 01/11/2024
Dishwasher is not filling with water all the way there is a 6-1 error code which means the dishwasher control doesn?t detect water. Gave customer a quote but dishwasher is 10 years old and she would rather just get a new appliance
We serviced a
Maytag Washer
Near Fairport, NY 14450
Tina
Job Details: 01/11/2024
Washer is not spinning out well and making a high pitched sound while spinning. Took agitator off and hub is stripped along with the transmission post which is crumbing. Customer is going to look for new washer over the weekend to see if she find one. If she decided to get this fix she will call us and have us order the parts which the number will be in the notes
We serviced a
GE Dishwasher
Near Rochester, NY 14623
Jose R
Job Details: 01/11/2024
Customer complaint was that the unit would not turn on when diagnosing unit had to reset the unit a couple of times to get the display to turn back on then go through the process of doing a software update now unit is working with in specs complete
We serviced a
Whirlpool Refrigerator
Near Rochester, NY 14622
Jose R
Job Details: 01/11/2024
Customer complaint was that the ice maker was not producing any ice and leaking water out the filter portion went ahead and re adjusted the filter ask for water and confirmed that there was no leaks also ran the ice maker and watch the ice maker fill and it was properly function and working with in specs complete
We serviced a
jenn air oven
Near Walworth, NY 14568
Chris
Job Details: 01/11/2024
Replaced bake element and door gasket
We serviced a
Kitchenaid Stove
Near Webster, NY 14580
Chris
Job Details: 01/11/2024
Filter board blew out on back of range but appears to be NLA and we are unable to repair
We serviced a
lg refrigerator
Near Rochester, NY 14625
Jose R
Job Details: 01/11/2024
Customer complaint was that the fridge was not cooling in the freezer when diagnosing unit viewed that it only had a partial frost Which is indicating that they have a compressor issue educated customer to deal with manufacture or start exploring there options on a new unit
We serviced a
Cooktop Stove
Near Brighton, NY 14620
Jose R
Job Details: 01/11/2024
Replaced ignition switch now all burners are sparking properly and working with in specs complete