Complaint of no bake, confirmed 240 VAC power supply. Found burnt connector at bake element. Harness requires repair and element to be replaced. Confirmed 240 VAC to element when requesting bake. Ordered element and high current spade connectors. Replaced element. Repaired harness at connector that goes to element. Tested via 250 degree bake and unit tested good.

Needs spin basket part is on back order and cost exceeds value of machine

Dryer was very loud when running. Took apart and found wheels were deformed. A new maintenance kit with 2 wheels, belt and pulley were installed and dryer is running without issues. Dryer was also vacuumed out

Drain line clogged cleared drain tested all is working and draining good.

The washer bearing is bad the rear gear has worn into the housing. They need a new washer. The dryer has a bad upper bearing. When I pulled it apart I noticed the computer board is burnt and a couple of the wires are melted.

Complaint of no water. Following errors F6E4 float switch error Ran diagnostic cycle and unit fills. Found screw under float switch which may have caused switch stuck up causing no fill. Vacuumed out debris. Reviewed use and care for unit. Left unit in wash with afresh.

Door safety switch bad and blown fuse replaced both ran and tested all is working good.

Dishwasher would not start. Found broken glass in filter area and a pice e was stuck in pump and burned it out. A new drain pump was installed and dishwasher is starting and draining without issues

Control panel is faulty. Customer will purchase a new machine due to the price of the repair.

Customer paid full first visit will need rack and regulator.

Customer disassembled most of drain already, unable to return to normal. Referred to AP.

Ice room drain popped out due to previous repair companies botch job, was able to get all reattached properly and draining fully. 9-12-23: Replaced defrost thermostat and heater ran and tested all and all is working good resealed icebox cabinet watch and see if leaking comes back.

Replaced user interface and chill drawer frame

Dryer was making a random squeaking sound so it was taken it apart and the idler wheel was very difficult to turn. A new maintenance kit was installed.

Unit will not spin on site. Diagnostics shows the unit has a faulty main bourd and lock switch. The customer will be purchasing a new unit due to repair cost.

Fill valve bad allowing water to slowly enter sump and fill the fill valve will need to be replaced. Replaced inlet valve tested and seeing no leak by all is working good.

Dishwasher would drain at the beginning of cycle then would go into wash a d run like normal but intermittently would stop and not drain and throw an E25 error code which is for drain pump error. A new one was installed, drain hoses were cleared and the same issue happened. A new board is needed but it?s NLA customer stated DW is only 18 months old so she was going to contact Bosch

Replaced agitator on washer and it does set more flush to tub and may help customers washibility issues but all else checks ok and unable to change operation farther Oven tests within 5 degrees of set point cannot change calibration any closer Removed shims on fridge att customer request - unit has no factory adjustment feet or casters

Replaced ice maker and checks ok

French door fridge and here are burn marks around the ducts which means the board is keeping the heater around them energized all the time so a new board is needed. Customer said fridge is 12 years old and she is just goin to use it till it breaks.

Customer stated the bake and the boiler weren?t working I replaced both igniters and tested the unit. Both are working well now.

Replace Thermal fuse and elbow for vent # tested unit working good now

Complaint of intermittent DE error which is resolved by opening and closing door. Complaint of no heat. Found open heater element, could not reproduce DE error. Power cycled unit as preventative measure to possible monitor circuit error. Door switch testing good in both positions.

The bearing is bad in the tub.

Customer unit was making a loud squeaking noise when diagnosing unit customer needed dryer maintenance kit to be replaced replaced kit and did a dryer vent cleaning unit operating with in specs complete

Complaint of noise and warm temps. Measured 47 in FF and 18 in FZ. Noise is Evap fan. Ice present on Evap cover. From ACU confirmed continuity through defrost bi metal. Confirmed 31 ohms through defrost element, a proper reading. Measured 13.22 k ohms resistance through Freezer temp sensor equivalent to 19 degrees, a proper reading. ACU is not regulating defrost properly. Customer researching all options. Will call if they opt to repair.

Needs keypad but is NLA - unable to repair WPW10175349

Customer has a bad drive shaft causing the unit to make a crazy noise when in spin mode inform customer on cost and they will be exploring there options on a new one

Drain pump is not working so a new one is being ordered 9/12 installed new drain pump and dishwasher red light came on like it was running but was not. This happened for about 15 min then it started working. Let customer know if that continues to happen a new control board will be needed. Part number will be in notes

Needs Tco kit part is under warranty If unit has trouble in near future needs heating element as it may be intermittently shorting to ground , but see no obvious visible issues Replaced Tco kit

Replaced drain pump

Customer supply part #134792700 tested unit heats up fine Also did a short run vent clean

Leak Was found it in two locations coming from the bottom of the drum customer is going to get new appliance

Key pad touch screen is no longer available.

work order # 8064 9-11-23:Bake element bad replaced, ran and tested all and all is working good.

Tried to get sound to duplicate and was unable to, tested all put into defrost mode all is running good and working good.

Complaint of odor from drain and moldy film on dishes/racks. No stored errors. Heater element does not turn on at end of cycle. Based on customer presets they are not using heated wash. Element may have been out of service prior to this issue. Customer water supply takes 4 fill cycles to get hot at dishwasher. Cold water does not dissolve soap effectively and over suds is present. Customer advised run afresh wash cycles till suds level is no longer palpable. Advised prime hot water at sink before running unit. Advised switching to pods detergent to ensure over soaping doesn?t occur. If issue persists a new element would enable high temp wash option to boost water temp. Customer to monitor and will call if they opt to replace element.

Seal system issue not getting a full frost will recommend getting compressor checked .

Removed pump found minimal debris if problem returns recommend pump and check valve kit

Replaced rear bearing to diag , but unit has bad motor/ blower as well No repair Updated motor will not turn over under its own power Needs motor/ blower No farther repair at this time

Replaced drain line, tested via rinse and spin and unit tested good.

Microwave- complaint of no heat. Unit turns on. Loud hum from magnetron. Magnetron is $300 on its own. Recommended replacement. Customer researching repair costs. Oven- door hinge failure. Needs new hinges. Oven door is functional as it is now. Customer will call if they opt to repair. 30 day quote limit waived for this report. It is clearly the hinges and another service call is not needed even if customer calls for repair in excess of 30 days.

Replaced evap fan motor and checks ok See history/notes

Appears door was ajar causing frost to build up on light switch - got switch free and light tests ok Advised customer to check freezer light switch if gets frozen again

Needs shocks for washer unbalanced loads. Installed the new shock absorbers and the washer doesn?t seem to vibrate as much as it used to. The basket seems more balanced.

No heat on site. Thermal fuse and high limit thermostat did not pass continuity test, both will need to be replaced. Replaced both fuses, the dryer is now heating up and running properly. Cleaned and vacuumed within the dryer.

Error code is for a communication issues between main control and UI. Gave customer a quote and they are going to get a new appliance.

Dishwasher is leaking at the mechanism and a new one is needed. Customer decided due to price of part and age of appliance (20 yrs) that he is going to get a new one

Fridge is working without issues now. FF temp is at 39? and freezer temp is at 2?. Freezer door was left open all night which would be why the ice melted together with the hot air getting into that section.

Dryer has a defective motor, customer plans to buy a new dryer unit.

Washer will need main computer and motor parts and main pcb is no longer available.

When I got to customer home unit was working fine customer did explain that the unit started to work right after they called but they did say they were cleaning the unit at least 20 minutes or more so this is the reason possible it didn?t cool properly yet. Whenever they clean the unit turn the unit off and wait 24 hours for proper cooling. There was a small block of ice in the corner of the unit cleaned it all out.

The motor was jammed with a piece of clothing. I safely removed the clothing, ran and tested, everything is working good now. Vacumed the lint within the dryer.

Ordering parts for customer and dropping them off for her to install.

Ran dishwasher for about 45min and there was no unusual sounds while running. Let customer know he has 90 days with this trip charge if it happens again and to also try and record sound to help pinpoint what it could possibly be.

Evap fan and defrost sensor bad customer will replace due to other issues and age of machine.

Ran dryer through manual dry temperatures on at 109? and off at 205? countdown is normal, ran dryer on sensor dry all is counting down and working as normal.

Customer did have a full frost son the last coil and also jazz board was bad causing unit to stay in a defrost mode customer will be exploring there options on a new unit complete

Appears trunion/ seal is failing also oil leaking from gear box Parts only are approx 550-600 plus tax May need 2 techs on return (stacked) and approx 150 labor would be due Cost is greater than value of machine

13 year old Samsung dryer customer coating that is not heating well. Everything is working and heating. Talked to customers about getting vent cleaning and they said they will just get a new dryer if that doesn?t work since it?s old.

Customer had a burnt wire that goes to the regulators causing the left side of the elements not to work went ahead and splice the wire and capped them off and got unit to work complete

Noth8ng wrong with the overn I suggested getting a new digital thermometer.

Replace pully kit and pully motor

Refrigerator and freezer not at temps it should be. Ice maker is not working either. Everything else is working correctly. Fridge has a linear compressor issues and a new one is needed.

Freezer door handle broken encap and handle will need to be replaced. 9-8-23: Replaced freezer handle tested all is tight and working good.

Did a vent cleaning and taped together 2 parts of the venting in basement

Ran both ovens up to temp and all is working good, if code returns the recommend replacing fan and sensor.

Stator bolt fell out and caused stator to wobble and destroy the seals and bearings will need a new gearcase and motor stator not cost affective to repair machine.

Customer dishwasher was leaking from the valve on the water line went ahead and replaced part and ran a smart install not getting any leaks and unit passed and is working with in specs informed customer to monitor unit but she should be in good hands complete

Replaced chopper assy and test ok

Unit has sealed system issue (appears to be low on gas) checked owners manual and unit only has a 1yr full warranty

Heating element bad replaced tested and all is heating good.

Complaint of unit overflowing with water/no drain with burning odor. Customer was able to open door despite unit being full of water. Put unit in diagnostic and ran spin test. Unit spins immediately without evacuating water. Unit not sensing water level or water empty in machine. Customer advised LG does not provide diagnostic on water level errors beyond replacing sensor. Quoted for sensor and PCB advising if PCB is not needed it would not be installed. Drain pump is currently working replacing based on customer feedback that pump was running long and making burning smell. Installed new sensor and board. Issue persists. Ordering pressure hose and pressure switch, stock hose is testing good, possible undetectable pin hole leak. I changed the hose and the water pressure valve. I cleaned out the connection to the wash tub drain hose to make sure there was nothing inside making the machine over fill. With the new main board, the water pressure sensor, and the new hose the washer is filling to the proper level during the wash cycle. It then stops filling and proceeds to tumble. I ran numerous different cycles and none of them over filled the drum. The drain pump was also replaced because it was running non stop for a long time and the customer thought they could smell it getting hot.

Unit is working properly The flex zone (bottom right door) was set to freeze and froze items - advised customer on how to set temperature to chill (refrigerator temperature)

Cleaned out drain line and did software update .

Needs new electronics M wt7300cw/01 S 005tnqd0z124 Getting different part numbers between Lgparts/Sears/Marcone and vv But appears to be this number as it comes up most often between the sites Control EBR86498812

Replaced gearbox and actuator due to water / oil leak Unit also ended up having worn cam and belt . Replaced capacitor as courtesy as it was damaged during disassembly Drain pump had trouble starting during testing , may just be due to running dry could not get it to fail again after water was in unit Customer to monitor

Replaced ice route da97-19028B tested unit multiple time didn?t see no issue .

Customer has a bad igniter not providing any amps went ahead and replaced igniter unit now operating with in specs complete

Ran temperature up to 350 checked all from board and all is good, temperature offset was set +25 causing over heating adjusted back down tested and all is withing 5-7?

Customer has a bad compressor unit is spitting out a 83 84 error code and also put unit into a forest frost mode waited 15 - 20 min and customer does not have a single frost pattern going across the coils customer will have to get in contact with Samsung to get issued resolve

Replaced the igniter it was very whit and burnt looking.

Squeeky noice coming from the idler. The idler will need to be replaced. Replaced idler wheel.

Customer is not getting any power to the unit that?s the reason for it not turning off will have to get in contact with an electrician to get issue resolved complete

Replaced water inlet manifold assy and unit tests ok

The rear bearing is super noisy. Parts going to be $500 plus labor shipping and taxes. Going to be $700 $800 to repair not worth it.

When removing cover in the freezer side notice big ice Rock around the corner of the the coils this is unusually a sign Low on refrigerant told customer this might last a year or less not really sure icemaker Is making ice fine possible issue can be temp in freezer causing ice to stick together. Customer is aware that if cooling not good in freezer time for new unit .

Cleared defrost drain

Cleaned out drain line for the icemaker and make sure water and icemaker is working told customer give us a call few weeks to make sure unit is working if still same problem will recommend Heater cover #5303918747

Needs new wash pump estimate approx 370 plus tax due No repair at this time

Door door skin off to make sure inner door was not wet to verify dispenser was not leaking and it?s not. Going to order lower door seal. 9/5 ordering lower spray arm 9/7 installed new lower spray arm and ran on heavy duty for about 20min without a leak then put it in and be hour wash and ran it for 25min without a leak.

Replace control temp # tested unit working normal now

Ran a spin cycle with towels, and noticed noises that sound like the unit has a barring issue in spin mode. very loud when the tub starts to slow down and end the cycle. Customer states she's plans on buying a new one, just wanted confirmation if this was the issue.

She may need this control panel if the bottom doesn?t hold WE19M1687. Pulled the dryer apart to get the spring out for the power button. Installed the spi.ring and glued it in. If it breaks again it?s time to replace the user interface or possibly the dryer.

Washing machine has standing water on site, and is not draining. Unit needs a new drain pump. Customer does not want to go through with the repair due to price, and the fact that his control bourd is also giving him issues.

Checked full frost about 15 min in and only partial frost this is a seal system issue will recommend getting compressor checked .

Shaft is getting stuck in on position. Ordering new one and switches 9/7 installed new gas valve but switches were not needed. Everything is working

When diagnosing unit customer washer would not go into a agitation or a spin mode and will spit a unbalanced error code when looking at the bottom the belt is on right and when detached the motor will spin customer had a bad gear case and will need to be replaced also educated him on the additional tec as well will get back to us if wanting to go along with repair

Customer complained of washer leaking. Filled washer and ran it a bit then drained and no leak. Inside the cabinet of the washer is completely dry and hoses are not leaking anywhere. Checked drain pipes in back of washer and there is water and suds on them. Let customer know that she needs to contact a plumber. Talked to customer about not over filling freezer because if seal can?t happen on door ice will form on the inside due to hot air getting in.

Replaced seized idler , bad element and cleared venting Unit checks ok