We serviced a
whirlpool Refrigerator
Near Webster, New York 14580
Cristian
Job Details:
05/31/2023
Cleaned out freezer and fridge drain plug added hot water and it drain down to pan fine now .
We serviced a
GE dishwasher
Near Rochester, New York 14623
Tina
Job Details:
05/30/2023
There was no power going to dishwasher when I got here. I unhooked power supply to do a reset. When I plugged back in lights came on. No error codes came up but dishwasher would not start just would beep.
New boards are needed. Customer is going to get a a new dishwasher
We serviced a
Frigidaire Microwave
Near Webster, New York 14580
Tanner
Job Details:
05/30/2023
Complaint of no operation prior to was tripping breaker. Found open fuse on line filter. Found 3.9 hm resistance through top monitor switch. High amp draw through switch causing over current to fuse. Needs interlock assembly and fuse.
Installed new fuse. Control does light up. Installed new latch assembly. Tested via 30 seconds empty then 30 more with water in mug and unit tested good.
We serviced a
MAYTAG dishwasher
Near Rochester, New York 14612
JK
Job Details:
05/30/2023
Door hinges bent and not allowing door to close fully door hinges will need to be replaced.
We serviced a
Samsung washer
Near Rochester, New York 14624
Jose R
Job Details:
05/30/2023
Customers unit was spitting a 5c error code which was not draining went ahead and cleaned out the filter ran unit through a test mode everything passed and is working with in specs complete
We serviced a
Samsung washer
Near Pittsford, New York 14534
Tina
Job Details:
05/30/2023
Washer is showing a 4C error code tested water valves and they are working and have the correct voltage. When tested no water it comes in super slow so we took line off washer and the water is pressure is very low. There is a emergency shut off attached to their water valves on the house so they are going to contact a plumber to see if there is something wrong with the house pressure because new hot water tanks we?re just installed.
Let customer know they have 90 days for the service call
We serviced a
maytag refrigerator
Near Webster, New York 14580
Tanner
Job Details:
05/30/2023
Complaint of ice build up in ice box. On arrival customer had dumped ice and defrosted ice box via hair dryer. Unable to observe ice pattern. The fill tube cup is full of ice. Melted ice in fill tube. Ran harvest and completed without issue. Ice tube blocked with ice due to one off circumstance or inlet dripping water by even when closed. If issue persists order inlet valve.
We serviced a
ge oven
Near Honeoye Falls, New York 14472
Tina
Job Details:
05/30/2023
Bake element is cracked. She wants bake and broil ordered. Will return to install next week.
5/30 bake and broil element were installed and workin without issues
We serviced a
Electrolux Dryer
Near Fairport, New York 14450
Cristian
Job Details:
05/30/2023
If customer calls back will recommend
Thermistor #
Heater #
Or customer will call for a vent clean long run .
We serviced a
GE dishwasher
Near Canandaigua, New York 14424
Derek
Job Details:
05/30/2023
Replaced the drain hose it was leaking a little at the pump.
We serviced a
Samsung washer
Near Webster, New York 14580
Cristian
Job Details:
05/30/2023
Water line was reversed put in wrong unit is like 2 weeks old put water line to correct valve and unit is working fine now .
We serviced a
Frigidaire refrigerator
Near Canandaigua, New York 14424
Derek
Job Details:
05/30/2023
Needs water valve for the unit it?s leaking badly. It?s a whirlpool fridge. I replaced the water valves and tested. She also wanted a new filter installed that she had purchased so I did that too. Her dishwasher wasn?t working due to the water being turned off so I checked that and tests it. The dishwasher is working fine now.
We serviced a
Maytag Dryer
Near Webster, New York 14580
Tina
Job Details:
05/30/2023
Dryer was not heating, tested heater and temp sensors and the thermal cutoff was bad. A new one was installed and dryer is now heating. New Wheels, belt and idler pulley were also installed as part of a maintenance kit.
We serviced a
MAYTAG washer
Near Rochester, New York 14626
Jose R
Job Details:
05/30/2023
Customer did not want to go along with the repair stated that he had been running less loads and the unit had been operating correctly now that I educated cx about load size
We serviced a
Samsung dishwasher
Near Rochester, New York 14626
Cristian
Job Details:
05/26/2023
Show customer how to reset unit unit is starting fine
We serviced a
lg Refrigerator
Near Pittsford, New York 14534
Chris
Job Details:
05/26/2023
Replaced fill tube/ heater assembly and error code is no longer present and icemaker manually cycles
We serviced a
Kitchen aid dishwasher
Near Pittsford, New York 14534
Tina
Job Details:
05/26/2023
Dishwasher had no error codes when put in diagnostic. Ran like 4 loads to check inlet valve and there is no sign of a leak there, no leaking at sump and when draining there is no leak.
Unable to determine where leak is coming from.
Let customer know service call is good for 90 days if it does start to happen again.
We serviced a
GE Oven
Near Rochester, New York 14612
Jose R
Job Details:
05/26/2023
Customer oven is spitting a f2 error code meaning that the oven is overheating when diagnosing unit customer would need oven control board and temp sensor will be reviewing and see what they want to do will get back to us if wanting to go along with the repair
We serviced a
MAYTAG Dryer
Near Pittsford, New York 14534
Tina
Job Details:
05/26/2023
Dryer was not heating but was running. Heating element was tested and not working so a new one was installed along with a maintenance kit. Dryer is heating and running without issues.
We serviced a
MAYTAG washer
Near Fairport, New York 14450
Derek
Job Details:
05/26/2023
I couldn?t find any issues with the washer. No error code as
We serviced a
Samsung Dryer
Near Penfield, New York 14526
Chris
Job Details:
05/26/2023
Replaced maintenance kit and cycle thermistor for possible intermittent cycling issues
If dryer keeps shutting off may be a control issue
We serviced a
whirlpool Washer
Near Pittsford, New York 14534
Chris
Job Details:
05/26/2023
Replaced shift actuator and unit checks ok
New part has a 1 year warranty on part
We serviced a
GE Dryer
Near Rochester, New York 14609
Jose R
Job Details:
05/26/2023
Customers unit would not go into a spin customer had a bad belt went ahead and replaced belt unit working with in specs complete
We serviced a
Whirlpool refrigerator
Near Fairport, New York 14450
Tina
Job Details:
05/26/2023
Ice maker was not working, used jumper and tested and it went through a complete harvest but did not fill. Tested water valve and it was not working correctly so a new one was installed. Tested after and ice maker filled and is working correctly.
We serviced a
bosch Washer
Near Rochester, New York 14606
JK
Job Details:
05/26/2023
Washer motor and main PCB are bad and will need to be replaced main pcb is NLA
We serviced a
Kenmore refrigerator
Near Irondequoit, New York 14622
Cristian
Job Details:
05/26/2023
Icemaker waterline was detached from the back of the unit causing leak causing icemaker not to make ice . Tested unit water went into the icemaker wait 24 hours for ice to be made
We serviced a
whirlpool Refrigerator
Near Scottsville, New York 14546
JK
Job Details:
05/26/2023
Evap drain clogged at evap pan pulled tube cleaned and all is draining good.
We serviced a
GE Refrigerator
Near Irondequoit, New York 14622
Cristian
Job Details:
05/26/2023
Compressor need to be check customer needs to get new unit
We serviced a
GE washer
Near Rochester, New York 14623
JK
Job Details:
05/26/2023
Breaker was tripped ran washer and all is working good.
We serviced a
samsung refrigerator
Near Honeoye Falls, New York 14472
Cristian
Job Details:
05/26/2023
Replace ice-maker under warranty #da97-13718c if customer calls back still not making ice will recommend first
main board #DA92-00594B
We serviced a
Whirlpool refrigerator
Near Farmington, New York 14425
Tina
Job Details:
05/26/2023
The thermometer they have reads about 42? when I used mine it should between 33 - 39 in different areas. There are no error codes. Freezer is working without issues.
Let customer know they have 90 days for the service call if something does happen
We serviced a
LG refrigerator
Near Rochester, New York 14624
Cristian
Job Details:
05/26/2023
Defrosted water line to ice-maker unit is now working with no leaks .
We serviced a
Samsung refrigerator
Near Pittsford, New York 14534
Chris
Job Details:
05/26/2023
Installed new condenser fan motor assy
And unit started cooling
Unit unplugged and pulled out apon arrival may take 24 hours to regulate temperature
We serviced a
LG dishwasher
Near Rochester, New York 14624
JK
Job Details:
05/26/2023
Ran dishwasher through many cycles and can find no leaks.
We serviced a
Samsung Refrigerator
Near Ontario, New York 14519
Chris
Job Details:
05/26/2023
Replaced ice maker and defrost drain
We serviced a
samsung dryer
Near Rochester, New York 14606
JK
Job Details:
05/25/2023
Replaced heating element and Temp thermistor ran and tested and temperatures are at manufacturing specs.
We serviced a
Electrolux washer
Near Fairport, New York 14450
Tina
Job Details:
05/25/2023
Dryer was full of water and stopped mid cycle. I was able to drain all the water out and I put in diagnostics to check for error codes and E41 is appearing which is a door lock switch. Ordering a new door lock
5/25 customer decided to get a new machine.
We serviced a
LG Dryer
Near Rochester, New York 14624
JK
Job Details:
05/25/2023
Ran dryer through heat cycle all temperatures are withing specs checked vent line and exit all is free and clear, lent screen was fully clogged customer will run through dishwasher.
We serviced a
Samsung refrigerator
Near Pittsford, New York 14534
Cristian
Job Details:
05/25/2023
Replace temp sensor ,drain kit , evap cover tested unit everything is working good now
We serviced a
Kitchen aid dishwasher
Near Webster, New York 14580
Chris
Job Details:
05/25/2023
5/25/23 replaced case with minimal change water pressure to unit seems high as unit does not leak when shutoff valve is partially closed
Recommend plumber check pressure to unit
As a precaution
And maybe check with factory service
5/18/23 Unit partially disassembled and pulled from cabinet apon arrival F9e1 code
Found debris in sump / drain pump port
Also case is broken and leaking
We serviced a
Frigidaire refrigerator
Near Webster, New York 14580
Chris
Job Details:
05/25/2023
5/25/23 Replaced defrost heater assy and cycle defrost , run and icemaker unable to get unit to fail
See page 3 of owners manual , recommends avoiding plugging unit into a gfci circuit, customer may need to consult an electrician if problem persists and see if local codes allow unit to be plugged into a non gfci circuit
5/22/23
Unable to duplicate breaker tripping
Defrost heater coating does look bad may be current bleeding to ground and tripping gfci breaker
We serviced a
Whirlpool washer
Near Pittsford, New York 14534
Tina
Job Details:
05/25/2023
Boot was not torn or broken only the spring popped off so that was put back on and pump was cleaned out and washer working without issues
We serviced a
kitchen aid dishwasher
Near East Rochester, New York 14445
Derek
Job Details:
05/25/2023
Needs the front door sweep it?s hitting the bottom case of the dishwasher. Put the bracket back on the bottom rack so the rack was level and the lower spray arm wasn?t hitting it. The unit should wash better now and the pods should dissolve now.
We serviced a
Kenmore washer
Near Rochester, New York 14609
Jose R
Job Details:
05/25/2023
when manually spooning the drum gear a crazy grinding noise then when putting it into a diagnostic mode when it went into a spin the unit would spin very slow and would not hit fast rpm if customer wants to go along with repair customer would need gear case will review. With significant other and get back to us if wanting to go along with repair
We serviced a
Frigidaire refrigerator
Near Pittsford, New York 14534
Cristian
Job Details:
05/25/2023
Replace air tower wait 24 hours for proper cooling
We serviced a
Samsung Microwave
Near Greece, New York 14612
JK
Job Details:
05/25/2023
Not cost affective to repair Microwave.
We serviced a
kenmore range
Near Webster, New York 14580
Jose R
Job Details:
05/25/2023
Customers oven door would not open all the way customer has bad hinges would need to replace both sides customer will be exploring there options on what they want to do will give us a call if wanting to go along with the repair
We serviced a
LG Dryer
Near Fairport, New York 14450
Tina
Job Details:
05/25/2023
Dryer was making a loud noise so took apart and wheel was falling off and post of wheel was flat on one side. Put on a new maintenance kit which is covered under warranty.
Checked washer for leaks and ran a diagnostic and there was nothing leaking. Also ran a rinse and spin and no water leaking.
We serviced a
Bosch dishwasher
Near East Rochester, New York 14445
Tina
Job Details:
05/25/2023
Bosch dishwasher had an E09 error code which is lack of heat. A new circulation pump was installed and running without issues
We serviced a
Whirlpool Refrigerator
Near Rochester, New York 14624
JK
Job Details:
05/25/2023
Evaporator has a refrigerant leak all is running and evap is fully warm with ice ball on cap tube.
We serviced a
Admiral Dryer
Near Rochester, New York 14626
JK
Job Details:
05/25/2023
Belt popped off of idler replaced back on ran and tested all and all is heating and running good.
We serviced a
whirlpool Washer
Near Churchville, New York 14428
JK
Job Details:
05/25/2023
Washer will need drain pump.replaced drain pump ran and tested for leaks and drain all is leak free and draining good.
We serviced a
Ge Microwave
Near Hilton, New York 14468
JK
Job Details:
05/25/2023
Microwave will need more parts that are NLA and not cost affective to repair over 20 years old.
We serviced a
LG Range
Near Ontario, New York 14519
Chris
Job Details:
05/24/2023
Replaced display pcb on microwave and gas range
Took pics of speed queen dryer and attached to documents
Did not look to far into noise issue but appears drum is wearing into front bulkhead faster than normal due to tweek in cabinet/frame of dryer
Recommend factory service as may be under factory warranty still
We serviced a
Whirlpool refrigerator
Near Fairport, New York 14450
Tanner
Job Details:
05/24/2023
Complaint of no ice. Measured 39 in FF and 4 in FZ. Bail arm on IM in the off position. Moved to on position and IM immediately harvested and called for water. No need for repair.
We serviced a
Whirlpool Dryer
Near Pittsford, New York 14534
Tanner
Job Details:
05/24/2023
Complaint of noise during use. Noise instant and constant. Found bad idler pulley. Repaired with dryer repair kit. Tested unit and unit tested good.
We serviced a
Samsung Dryer
Near Macedon, New York 14502
Chris
Job Details:
05/24/2023
Installed new heating element and checks ok
We serviced a
MAYTAG washer
Near Pittsford, New York 14534
Tina
Job Details:
05/24/2023
Washer makes a loud noise during spin cycle and had oil leaking out of the motor. Customer is going to get a new appliance.
Dryer had new wheels, belt and pulley Installed
We serviced a
MAYTAG Dryer
Near Webster, New York 14580
Chris
Job Details:
05/24/2023
Replaced maintenance/ repair kit and checks ok
We serviced a
Frigidaire Refrigerator
Near Webster, New York 14580
Tanner
Job Details:
05/24/2023
Complaint of broken dispenser paddle. Plastic paddle cleared broken off. Ordering new paddle.
Installed new paddle. Tested unit and unit tested good.
We serviced a
Kenmore Dryer
Near Rochester, New York 14609
Jose R
Job Details:
05/24/2023
Customer unit would not go into a spin mode when diagnosing unit viewed that the belt was broke and one of the supporters were bad went ahead and replaced dryer kit complete
We serviced a
Kenmore washer
Near Fairport, New York 14450
Tina
Job Details:
05/24/2023
Washer needs a new gear case and bearings. Customer is going to get a new appliance
We serviced a
whirlpool refrigerator
Near Fairport, New York 14450
Tanner
Job Details:
05/24/2023
Complaint of no light in any compartment. FZ missing a bulb, replaced bulb. RC and Deli drawer are on LEDs each with their own module. Customer declined repair on deli drawer, ambient lighting suffices. RC compartment all LEDs are on one module. Customer opting to repair RC lighting at this time.
Installed new LED module in FF section. Tested unit and unit tested good.
We serviced a
frigidaire Washer
Near Fairport, New York 14450
Tanner
Job Details:
05/24/2023
Installed new UI. Now able to select water temp and spin speed. Normal wash now starts at 42 minutes. Ran normal wash and unit fills and advances into wash. Unit testing good.
We serviced a
Frigidaire Stove
Near Fairport, New York 14450
Tina
Job Details:
05/24/2023
Infinite switch is bad on front left burner and causing the hot light to stay on.
New part is being ordered
5/24 installed new infinite switch and burner is working and hot surface light is off.
Customer does not have an email so we are mailing a receipt out to them
We serviced a
GE dishwasher
Near Irondequoit, New York 14622
Cristian
Job Details:
05/24/2023
Replace diverter assembly kit and did software update tested unit no leaks work good now
We serviced a
GE Dryer
Near Penfield, New York 14526
Chris
Job Details:
05/24/2023
Dryer selector knob not in position causing heat circuit to be broken
Fridge has frozen water line inside door
Would need door if problem persists
We serviced a
Whirlpool washer
Near Fairport, New York 14450
Tina
Job Details:
05/24/2023
Dryer was turning on but not spinning, belt was broken. New belt, wheels and pulley were installed.
We serviced a
bosch dishwasher
Near Pittsford, New York 14534
Cristian
Job Details:
05/24/2023
Replace left and right hinge
Inner door , door seal, and bottom seal tested unit no leaks .
We serviced a
bosch dishwasher
Near Victor, New York 14564
Derek
Job Details:
05/24/2023
Needs gasket for heater container on the back right of the dishwasher. All paid by check replaced the nut for the new style metal one. Installed a new ring as well.
We serviced a
Samsung refrigerator
Near Victor, New York 14564
Cristian
Job Details:
05/24/2023
25e 39e error codes Samsung fridge will need Icemaker #
And temp sensor #
Small wine fridge will need overload #
We serviced a
Kenmore washer
Near Rochester, New York 14612
JK
Job Details:
05/24/2023
Drain pump bad replaced ran and tested for leaks and drain all is leak free and draining good.
We serviced a
GE Freezer
Near Penfield, New York 14526
Tanner
Job Details:
05/24/2023
Complaint of warm temps at top of unit. Measured 44 degrees at top of cabinet, 24 on Evap cover. Fan not running. Pulled back Evap cover and Evap and fan covered in ice, measured 48 ohms through defrost circuit. Measured 13.6 k ohms resistance through defrost thermistor a temp between 13 And -6 degrees. A valid reading. ACU not regulating defrost properly. Defrosted Evap fan and fan does spin when not covered in ice. Needs ACU. Customer to self defrost unit, install ACU on Wednesday.
ACU installed. Unit runs properly. Customer advised 24 hours before using like normal.
We serviced a
Amana washer
Near Rochester, New York 14609
Jose R
Job Details:
05/24/2023
On a normal cycle customer lid lock would not lock but it still would run through a cycle but on a rinse and spin the unit would lock and operate with in specs customer would need both door switch and main
We serviced a
Samsung Dryer
Near Rochester, New York 14626
Jose R
Job Details:
05/24/2023
Customer unit was making a loud scrapping noise when taking out the drum views that the drum rear cover claws cracked and bent and that was the cause of the noise customer will be exploring her options on getting new unit complete
We serviced a
samsung refrigerator
Near Rochester, New York 14624
JK
Job Details:
05/24/2023
Looked at icemaker and door seal all is working good no frost in freezer and icemaker is making ice and making normal harvest sounds.
We serviced a
MAYTAG Dryer
Near Webster, New York 14580
Chris
Job Details:
05/23/2023
Replaced idler assy and vacuumed cabinet
We serviced a
frigidaire dishwasher
Near Williamson, New York 14589
Chris
Job Details:
05/23/2023
Unit has corrosion at keypad / board ribbon cable connection
Cleaned and unit started working
Will need main and keypad replaced if/when problem returns
Approx 435 plus tax would be due
No farther repair at this time
We serviced a
GE refrigerator
Near Pittsford, New York 14534
Tina
Job Details:
05/23/2023
Water line in the back of fridge was cracked and leaking. Cut line and added a union connector and the leak is gone.
We serviced a
Whirlpool dishwasher
Near Victor, New York 14564
Derek
Job Details:
05/23/2023
Needs a new motor. Hums and vibrates but doesn?t always turn on.
We serviced a
samsung dryer
Near Rochester, New York 14606
Jose R
Job Details:
05/23/2023
Customer unit was making a loud noise when diagnosing unit every thing mechanical was normal and with in specs went ahead and cleaned out motor noise went away and unit is working with in specs complete
We serviced a
maytag dryer
Near Fairport, New York 14450
Tanner
Job Details:
05/23/2023
Complaint of noise. Found noise from loose baffle. Tightened down. Tested unit and unit tested good. If issue returns order baffle. Recommended replacing bearings idler and belt if going in for the baffle.
We serviced a
Kenmore dishwasher
Near Ontario, New York 14519
Chris
Job Details:
05/23/2023
Needs lower spray arm , seem split causing water to be directed at bottom of door
Customer to order part themselves
We serviced a
LG washer
Near Rochester, New York 14626
Cristian
Job Details:
05/23/2023
Customer had door gasket i replace gasket no leaks done
We serviced a
whirlpool Washer
Near Webster, New York 14580
Chris
Job Details:
05/23/2023
Found rotor bolt 3/4 backed out throwing off rps
Tightened and appears ok
We serviced a
amana washer
Near Brockport, New York 14420
JK
Job Details:
05/23/2023
Washer will need new gearcase and motor along with belt customer will replace machine.
We serviced a
Frigidaire Dryer
Near Webster, New York 14580
Chris
Job Details:
05/23/2023
Replaced belt and cleaned short vent unit checks ok
We serviced a
Samsung Dryer vent
Near Victor, New York 14564
Derek
Job Details:
05/23/2023
Cleaned the dryer vent and the dryer lint housings
We serviced a
bosch dishwasher
Near Honeoye Falls, New York 14472
Derek
Job Details:
05/23/2023
Replaced the water inlet valve
We serviced a
Frigidaire Dryer
Near Rochester, New York 14612
Cristian
Job Details:
05/23/2023
Relay was not flush with board soldered the relay now unit is working
We serviced a
kenmore refrigerator
Near Williamson, New York 14589
Chris
Job Details:
05/23/2023
Replaced inlet valve and got water going in to ice maker
Water pressure to unit is a little week
Recommend changing shut off supply valve / line to increase pressure
Frost build up was from door ajar issue that has corrected itself since call was placed
model 25370413415
We serviced a
Samsung refrigerator
Near Rochester, New York 14612
Cristian
Job Details:
05/23/2023
Compressor need to be checked this is a seal system issue
We serviced a
Whirlpool washer
Near Rochester, New York 14609
Jose R
Job Details:
05/23/2023
Customer unit would not start a cycle and when diagnosing the unit the lid lock light would flash and would not go into the next step went ahead and replaced the door switch unit operating with in specs complete
We serviced a
bosch Dishwasher
Near Hilton, New York 14468
JK
Job Details:
05/23/2023
Inlet valve cracked and leaking changed ran and tested all is leak free and running good.
We serviced a
Samsung Dryer
Near Irondequoit, New York 14609
Cristian
Job Details:
05/23/2023
Did a diagnostic on the dryer no error codes check moisture sensor dry and wet and reads out good. I did a nice wipe around the moisture sensor I also ran a test with one wet towel and unit Kept on going normally . Will recommend if this happens again to wipe the moisture sensor and make sure nothing stuck around the sensor like hair .
We serviced a
Frigidaire Washer
Near Fairport, New York 14450
Tina
Job Details:
05/23/2023
Dryer was making loud noise when running, put in a maintenance kit and it?s working without issues and no extra sounds.
We serviced a
Whirlpool washer
Near Ontario, New York 14519
Chris
Job Details:
05/23/2023
Replaced main control , unit powered on and after a minute getting different error code now (f2e1 -keypad error)
May need both main and ui
Will research and call w options
Also back panel / cover of console missing since last visit
We serviced a
GE Refrigerator
Near Rochester, New York 14626
JK
Job Details:
05/23/2023
Defrost heater blown replaced tested and all is heating and running good.
We serviced a
Kenmore washer
Near Webster, New York 14580
Cristian
Job Details:
05/23/2023
Replace door switch tested unit runs good now
We serviced a
Samsung refrigerator
Near Rochester, New York 14626
JK
Job Details:
05/23/2023
Tested all components and all are checking good freezer is to full suggest unloading some and allow to run for a few days if problem returns will need new heating element with bimetal.