control panel

Issue: *RETURN* Not going through the cycle again Day/Date/Time: 08/07/26 8-12 Who to call for dispatch: Irene

** DO NOT GO WITHOUT CALLING ANDREW FIRST...CUSTOMER OWES MONEY** Issue: Control panel issue Day/Date/Time: Who to call for dispatch: (585) 208-5244

Booked via Scheduling Pro: Customer Name: Todd Hildebrand Time slot requested: Thu, Aug 7 at 12:30 PM - 5 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Dryer Repair What is the brand?: LG

Summary: Taber Siriani called from 5854854015 to schedule a service call for a ceramic stovetop with one burner not heating. Appointment set for Friday, August 7th, 2026 between 12:30 PM and 5:00 PM. Trip fee of $124.99 plus tax was explained. Customer understands payment is due upon completion and that technician will provide a 20 to 30 minute call ahead.Service Location: 1179 Ridge Rd, Webster, NY, 14580Job scheduled for Friday, August 07, 2026 from 12:30 PM to 05:00 PM (US/Eastern).Further Details: https://app.sameday.ai/conversations?id=6a74f8d27c8a1dc70a9eebe8

Issue: not heating cristian recall Day/Date/Time: 8/7 afternoonWho to call for dispatch: herbert cell

Motor drive ,Fuse-Thermal install

Issue: Making a loud noise Day/Date/Time: 08/07/26 8-12 Who to call for dispatch: Karen

Summary: Whirlpool Duet washer Customer reported error code E1 F3 or E3 F1. Drain cycle continued running and would not stop. Unit is currently unplugged with water still inside. Power and start buttons are not lighting up when plugged back in. Scheduled for Friday, August 7 from 8:00 AM to 12:30 PM.

Issue: 2x The freezer light is not working, but the refrigerator and freezer are cooling properly.Maytag Front Load Not Stacked Washer not startingDate: 08/07 afternoonWho to call: Judy

Issue: converting. already has kit Day/Date/Time: 8/7 morning Who to call for dispatch: jeremy cell

Issue: Does not go past filling with water and wont drain Day/Date/Time: Who to call for dispatch:

Freezer rails install

Timer install for the dryer

Issue: machine turns on. power button works but no other buttons work. Day/Date/Time: 08/07 morning FIRST CALL Who to call for dispatch: Lisa

Issue: Dryer not heatingStove is not coming to temp, gas Day/Date/Time: 8/6/2026 afternoon Who to call for dispatch: Bridget cell

Issue: 2x GE Electric Oven Not heating properly GE Electric Stove is sparking Day/Date/Time: 08/06/26 12-5 Who to call for dispatch: Richard

Issue: bad belt it is smoking and has a knot in it Day/Date/Time: 8/6/2026 afternoon Who to call for dispatch: call mike cell

I removed the front loader door gasket on my LG front loader washer and cleaned it due to moldy smell and I am unable to put it back on.8/6 morningbill cell

sold work marcone eta wednesday 8/5

Issue: basement flooded and now washer won't start Day/Date/Time: 8/6 morning Who to call for dispatch: katherine cell

Issue: top oven not heating Day/Date/Time: 8/6/2026 afternoon Who to call for dispatch: Ida cell

**Summary: Electrolux washing machine. Customer reports loud grinding noise during spin cycle, spinning too fast, and unit began smoking so they shut it off. Date/Time: 08/6 afternoonWho to call for dispatch: David

Issue: RECALL Steve K...Speedqueen washer not powering on Day/Date/Time: Who to call for dispatch:

installing a capacitor

Issue: Getting too cold Day/Date/Time: 08/06/26 8-12 Who to call for dispatch: Marilyn

Summary: Westinghouse top loading washing machine with a strong odor smell. Customer selected Thursday, August 6th from 8:00 AM to 12:30 PM.

Issue: isnt drying properlyGE Refrigerator is making a really loud buzzing noise Day/Date/Time: 08/06 morning FIRST CALL Who to call for dispatch: Sharon

Booked via Scheduling Pro: Customer Name: Kelly Wegman Time slot requested: Thu, Aug 6 at 12:30 PM - 5 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Dishwasher Repair What is the brand?: KitchenAid Additional Details: Error message

Issue: ice maker not working it is leaking water when it is on Day/Date/Time: 8/6/2026 afternoon Who to call for dispatch: Roman cell

Issue: running and not cooling Day/Date/Time: 8/6/2026 afternoon Who to call for dispatch: Ron cell

Issue: Leaking at the bottom *$30 coupon* Day/Date/Time: 08/06/26 8-12 Who to call for dispatch: Clinton

Summary: refrigerator that is not cooling and food is thawing. Scheduled for Thursday, August 6 from 8:00 AM to 12:30 PM.

Issue: *RETURN* Now seems to clogged Day/Date/Time: 08/06/26 8-12 Who to call for dispatch: Rama

sold work marcone eta wednesday 8/5

Issue: rubber seal around the door on the right door is torn and needs it replaced. and the bottom of freezer door handle is loose and needs to be tightened. Day/Date/Time: 08/06 afternoon Who to call for dispatch: Marie

Issue: not cooling Day/Date/Time: 8/6 afternoon Who to call for dispatch: andrew cell

Issue: not running Day/Date/Time: 8/6 morning Who to call for dispatch: tracey cell

Issue: Not heating Day/Date/Time: Who to call for dispatch: (716) 598-0258

Issue: not turning, stackable unit Day/Date/Time: 8/6/2026 afternoon Who to call for dispatch: Francine cell

Summary: LG stove/oven that is not working. Appointment booked for Thursday, August 6 from 12:30 PM to 5:00 PM.

Issue: wants ice dispenser and the water dispenser replaced Day/Date/Time: 8/6/2026 afternoon Who to call for dispatch: Kelly cell

Timer and dryer vent install

Issue: keeps beeping and showing H2O code Day/Date/Time: 08/06 morning Who to call for dispatch: Andy

Issue: Not cooling properly Day/Date/Time: 08/06/26 8-12 Who to call for dispatch: CharlieFFTR183VS LFTR2045VF9

Issue: There is a puddle of water in the freezer Day/Date/Time: 08/06/26 12-5 Who to call for dispatch: Dorine

Issue: *RETURN* Ice maker now making a rattling noise Day/Date/Time: 08/06/26 12-5 Who to call for dispatch: Mark

Issue: wont turn on Day/Date/Time: 8/6/2026 afternoon Who to call for dispatch: Michelle cell

Oven not heating, newer Samsung smart things model I think it’s the igniter 8/6 morningsheryl cell

Issue: Stop on the spin cycle Day/Date/Time: Who to call for dispatch: (716) 328-2810

sold work marcone eta wednesday 8/5

Issue: did not want to start cycle after 3-4 hours of it being used. thinks its the thermal fuse but wants someone to take a look at it. Day/Date/Time: 08/07 morning Who to call for dispatch: Jake

Bad actuator needs a new one

Need wash plate.

Summary: Carla Wrigst called from 5854028146 to schedule service for a GE refrigerator that is not cooling. Customer is located in Rochester, NY 14605. Scheduled for Thursday, August 6th from 8:00 AM to 12:30 PM. Trip fee of $124.99 plus tax was explained and due at completion. Customer agreed to appointment.Service Location: 130 Ontario St, Rochester, NY, 14605Job scheduled for Thursday, August 06, 2026 from 08:00 AM to 12:30 PM (US/Eastern).Further Details: https://app.sameday.ai/conversations?id=6a737ed6d2b2782d3cb628d9

Issue: stuck in wash and not draining Day/Date/Time: 8/6/2026 morning Who to call for dispatch: Debbie cell

**Install control board, customer knows it will be $250. UI covered under warranty. Both parts at shop** Day/Date/Time: 07/22/26 8-12 Who to call for dispatch: Heidi

Possible recall: Issue: ice maker is not making ice - fixed auger and replaced ice maker Day/Date/Time:8/6/26 afternoon Who to call for dispatch: (716) 465-7079

sold work marcone eta wednesday 8/5

*ENTER TRHOUGH THE GARAGE* sold work amazon eta wednesday 8/5

Issue: *Go to the side door* making same clicking noise jamie recall Day/Date/Time: 8/6 afternoon Who to call for dispatch: annabelle cell

Issue: Not draining properly *Upper apt,* Day/Date/Time: 08/06/26 8-12 Who to call for dispatch: Christina

Issue: Not cooling Day/Date/Time: 8/6/2026 Morning Who to call for dispatch: Clifford Cell

Issue: 8-10 years old. fridge is not getting cold. freezer works. Day/Date/Time: 08/06 morning Who to call for dispatch: Michael

Issue: not cooling properly Day/Date/Time: 8/6 afternoon Who to call for dispatch: david cell

Will not bake needs new element

Ui error Housing UI needed for repair

Issue: load of wash had an object stuck n drum after taking it out now when it fills it makes an echo sound and it is leaking hot water from the pipe Day/Date/Time: 8/6/2026 morning Who to call for dispatch: Mary cell

Issue: e15 errorcode Day/Date/Time: 8/6 morning Who to call for dispatch: shannon cell

Summary: *PARK IN THE FRONT* Whirlpool dryer making a rattling noise during operation. Noise started last night after drying a heavy wet towel and sheet. Customer reports the sound seems to be coming from the back of the dryer and confirmed nothing appears loose inside the drum. Appointment scheduled for Wednesday, August 5th from 12:30 PM to 5:00 PM.

Issue: Ice dispenser water is not cold and not dispensing the ice. The door doesn't open properly Day/Date/Time: 08/06/26 12-5 Who to call for dispatch: Joann

Issue: Had stop during the dry cycle made a loud sound during this had to unplug the unit to stop it Day/Date/Time: Who to call for dispatch:

**Issue: Control panel is showing the the unit is on and hot but it is not would like some one to check Day/Date/Time: Who to call for dispatch: 585) 545-5481

Booked via Scheduling Pro: Customer Name: Lisa Time slot requested: Thu, Aug 6 at 8 AM - 12:30 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Refrigerator/ Freezer Repair What is the brand?: Samsung Additional Details: Water and icemaker not working Dispatch Fee Acknowledgment: Customer was presented a dispatch fee of 124.99 plus tax and saw the message: 'This fee covers the cost of the technician coming to your home, diagnosing the problem, and offering you options to address your issue. This will be added to your final bill.' SMS Communications Opt-In: Yes Job Type Summary: Issue: Day/Date/Time: Who to call for dispatch:

Issue: not cooling enough. Temp in freezer is 25 degrees while setting is -3 Day/Date/Time: 08/06 morning Who to call for dispatch: Nick

Issue: error code f22 turned power on and error code comes up Day/Date/Time: 8/07/26 12-5 Who to call for dispatch: Donna cell

Issue: fridge and freezer not getting cold earlier the better Day/Date/Time: 8/7/2026 afternoon Who to call for dispatch: Mary cell

Issue: not cooling after door was left open all night Day/Date/Time: 8/6 afternoon Who to call for dispatch: alison cell

Kitchen aid Dishwasher not starting does have power

Summary: Refrigerator leaking water from the bottom. Date/Time: 08/06/26 8-12 Who to call for dispatch: Len

Possible recall: Touch pad install

Issue: Fridge and freezer stopped working, lights and water still work Day/Date/Time: 8/6/2026 morning Who to call for dispatch: ben cell

Issue: icemaker leaking again dave recall Day/Date/Time: 8/6 morning Who to call for dispatch: barbara cell

Booked via Scheduling Pro: Customer Name: RALPH SIMPSON Time slot requested: Thu, Aug 6, 12:30 PM - 5 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Dishwasher Repair What is the brand?: GE Additional Details: Dishawasher completes wash cycles but leaves an inch or two of soapy water in the bottom of the dishwasher. Filter removed and cleaned. No serious blockage evident. Dispatch Fee Acknowledgment: Customer was presented a dispatch fee of 124.99 plus tax and saw the message: 'This fee covers the cost of the technician coming to your home, diagnosing the problem, and offering you options to address your issue. This will be added to your final bill.' SMS Communications Opt-In: No Job Type Summary: Issue: Day/Date/Time: Who to call for dispatch:

Summary: Whirlpool washer displaying error code E1 F8.Customer selected Thursday, August 6th from 12:30 PM to 5:00 PM.

Summary: dryer running too hot at his rental property. Customer scheduled for Thursday, August 6th, 2026 from 8:00 AM to 12:30 PM. Trip fee of $124.99 plus tax discussed. Owner will not be there go thru back of the house doors will be 1st floor is stackable dryerService Location: 156 South Ave, Webster, NY, 14580Job scheduled for Thursday, August 06, 2026 from 08:00 AM to 12:30 PM (US/Eastern).Further Details: https://app.sameday.ai/conversations?id=6a737b787ff4dbeea1b215fe

Issue: something got stuck in washer and is now producing sludge. Day/Date/Time: 8/6 morning Who to call for dispatch: joan cell

Issue: error saying it needs air filter, freezer door not openingRequesting Chris Day/Date/Time: 8/6/2026 late afternoon 3-5 Who to call for dispatch: Harold cell

Bake element install

Ice maker install

Issue: ice maker not working. freezer on bottom. Day/Date/Time: 08/06 morning Who to call for dispatch: Gennady

Issue: Not fully draining Day/Date/Time: 08/06/26 8-12 Who to call for dispatch: Marie

Booked via Scheduling Pro: Customer Name: Derik Plaisted Time slot requested: Thu, Aug 6 at 8 AM - 12:30 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Refrigerator/ Freezer Repair What is the brand?: GE Additional Details: Freeze temperature is running high Dispatch Fee Acknowledgment: Customer was presented a dispatch fee of 124.99 plus tax and saw the message: 'This fee covers the cost of the technician coming to your home, diagnosing the problem, and offering you options to address your issue. This will be added to your final bill.' SMS Communications Opt-In: No Job Type Summary: Issue: Day/Date/Time: Who to call for dispatch: ***POTENTIAL SITE TAKEOVER*** This bookings was created on a location that already exists in your system by a customer whose phone number we did not recognize. We have booked the appointment on the existing customer for this location. The new customer’s information is as follows: NAME: Derik Plaisted PHONE NUMBER: (585) 645-3139 EMAIL: cindyplaisted85@gmail.com Please review the booking. If it is an existing customer using a new phone number, please update the record. If the customer is a new owner of an existing location, create a new customer record and map the booking to that record.

Issue: water not draining and a loud buzzing noise Day/Date/Time: 8/5/2026 afternoon Who to call for dispatch: Eloise cell

Washer lid doesn't auto lock on start now, and then wont run 8/5 afternoonjohn cell

Issue: freezer not freezing like it should Day/Date/Time: 08/05 afternoon Who to call for dispatch: Eric

Issue: leaking water from door, said he is pretty sure it needs a seal Day/Date/Time: 8/5/2026 morning Who to call for dispatch: dave cell

*Use CC on file*Issue: wont fully drain when it spins Day/Date/Time: 08/05 morning Who to call for dispatch: Rachelle

Issue: Not cooling Day/Date/Time: 08/05/26 8-12 Who to call for dispatch: Aya

Issue: dryer not spinning, cust will not be home Go in to house thru the back side door, also wants vent clean only if dryer can be fixed. Day/Date/Time: 8/05/2026 afternoon Who to call for dispatch: amy cell