We serviced a
Frigidaire Upright Freezer
Near Webster, New York 14580
Tanner
Job Details:
06/19/2023
Complaint of no cool. Measured 18.8 degrees. Opened Evap cover and found low frost pattern on unit. Sealed system failure.
We serviced a
LG dishwasher
Near Webster, New York 14580
Chris
Job Details:
06/19/2023
Installed new door spring cables
We serviced a
Frigidaire Dryer
Near Ontario, New York 14519
Chris
Job Details:
06/19/2023
Found exterior vent fixture plugged
Removed build up and unit immediately started heating
Customer to monitor if problem returns needs coils and complete vent cleaning approx 245 plus tax would be due
We serviced a
Samsung Dryer vent
Near Webster, New York 14580
Tanner
Job Details:
06/19/2023
Vent disconnect from rear of dryer. Also observed venting goes approx 6 feet up and is then coupled to 6 inch vent. Customer advised 6 inch venting is too wide for dryer and may require more frequent maintenance. Proper venting would be 4 inch vent from unit to exterior.
We serviced a
GE washer
Near Sodus, New York 14551
Chris
Job Details:
06/19/2023
Replaced motor and inverter assy
Unit checks ok
We serviced a
Kenmore washer
Near Churchville, New York 14428
JK
Job Details:
06/19/2023
Lid switch bad will need to be replaced, replaced lid switch ran and tested all is working good.
We serviced a
MAYTAG Dryer
Near Penfield, New York 14526
Tanner
Job Details:
06/19/2023
Complaint of no heat. Unit tumbles proving good thermal fuse. Checked current to igniter and measured 120VAC proving good TCOs. No continuity through igniter. Replaced igniter. Tested unit and unit tested good.
We serviced a
Whirlpool Refrgierator
Near Penfield, New York 14526
JK
Job Details:
06/19/2023
Compressor is locked up and will need to be replaced customer will need to replace unit.
We serviced a
whirlpool dryer
Near Fairport, New York 14450
Tanner
Job Details:
06/19/2023
Complaint of no tumble from dryer. Found broken belt and worn dryer felt. Customer declined dryer felt repair due to age of unit. Understands unit will be a little noise but functional. Replaced belt with dryer repair kit. Tested unit and unit tested good.
Customer agitator on washer was removed by customer. States no agitate. Replaced dogs. Tested unit and unit tested good,
We serviced a
Frigidaire Microwave
Near Fairport, New York 14450
JK
Job Details:
06/19/2023
Interlock switch burnt out again changed ran and tested all is working good.
We serviced a
Frigidaire Dryer
Near Webster, New York 14580
Chris
Job Details:
06/19/2023
Reinstalled knob, and unit checks ok
We serviced a
Samsung oven
Near Hilton, New York 14468
JK
Job Details:
06/19/2023
Bake and broil igniters bad along with door switch replaced igniters ran and tested all is working good ordered door switch.
6-19-23 Replaced door switch ran and tested all and all is working good no more flashing light.
We serviced a
Frigidaire refrigerator
Near Rochester, New York 14612
Cristian
Job Details:
06/19/2023
Replace temp sensor and reinstalled water filter assembly
We serviced a
Frigidaire refrigerator
Near Webster, New York 14580
Cristian
Job Details:
06/19/2023
Replace fridge Evap motor # tested unit now unit fan motor works fine now
We serviced a
LG dishwasher
Near Fairport, New York 14450
Cristian
Job Details:
06/16/2023
If customer calls back for dishwasher will recommend motor
And Washer is all set working good and dryer did vent clean short run
We serviced a
maytag Refrgierator
Near Webster, New York 14580
Chris
Job Details:
06/16/2023
Lg fridge not a maytag
Unit has liner compressor issues
M# Lfx31945st/05
S# 308krlr14056
Most have 10 year manufacturer warranty, recommend customer contact manufacturer for factory service
We serviced a
GE oven
Near Pittsford, New York 14534
Tina
Job Details:
06/16/2023
Front left burner is not working and hot surface light stays on. Unhooked burner and light goes off which means burner is bad. New one has been orders
6/16 Changed out front left burner and hot surface light came off and burned is working
We serviced a
kenmore dishwasher
Near Fairport, New York 14450
Cristian
Job Details:
06/16/2023
Customer will need wash pump assembly #W11414076
And drain pump #W11497943
We serviced a
LG washer
Near Hilton, New York 14468
JK
Job Details:
06/16/2023
All three (3) shock absorbers are bad due to fault of machine manufacturers not putting keeper pins in fully.
6-16-23: Replaced all three(3) shocked ran and tested with and without clothing and all is operating normal for front load washer.
We serviced a
Samsung Dryer
Near East Rochester, New York 14445
Jose R
Job Details:
06/16/2023
Customer unit would not heat up when diagnosing unit viewed that the heating element did not have any continuity went ahead and replaced element unit working with in specs complete
We serviced a
Kenmore washer
Near Fairport, New York 14450
Jose R
Job Details:
06/16/2023
Customer had a bad door switch causing the unit not to go into the next cycle after it fills went ahead and replaced door switch unit operating with in specs complete
We serviced a
LG Range
Near Brockport, New York 14420
JK
Job Details:
06/16/2023
Customer will need NG conversion kit and a pressure regulator customer will contact LG for parts.
We serviced a
LG washer
Near Pittsford, New York 14534
Tina
Job Details:
06/16/2023
First appt.
Ordering door strike and lock assy and when I come back I?m going to be installing a maintenance kit on the dryer.
We serviced a
LG refrigerator
Near Rochester, New York 14624
JK
Job Details:
06/16/2023
LG compressor vibrating and causing noise instructed customer to call LG if problem persist.
We serviced a
samsung refrigerator
Near Webster, New York 14580
Cristian
Job Details:
06/16/2023
Added a new rubber chute all set now
We serviced a
Whirlpool washer
Near Webster, New York 14580
Chris
Job Details:
06/16/2023
Replaced ACU elec and level assy
Ran service mode no error codes and unable to get unit to fail
Tests ok
We serviced a
Electrolux Oven
Near Pittsford, New York 14534
Tina
Job Details:
06/16/2023
Bottom oven got to temp in 5 min top got to temp in 8. A lot of parts are NLA including board so customer is going to use till it breaks because it still works just a little slow
We serviced a
amana Refrgierator
Near Rochester, New York 14626
Cristian
Job Details:
06/16/2023
Defrosted freezer and replace jazz board
We serviced a
MAYTAG washer
Near Irondequoit, New York 14622
Jose R
Job Details:
06/16/2023
Customer has a bad transmission which is discontinued and cannot he order when unit is going into a spin mode the belts move but the drum isn?t turning causing a burning smell customer will be exploring there options on getting a new unit complete
We serviced a
Amana refrigerator
Near Webster, New York 14580
Chris
Job Details:
06/16/2023
Defrosted unit and replaced defrost term and timer
Cycled unit and appears ok
We serviced a
Amana refrigerator
Near Rochester, New York 14626
Tina
Job Details:
06/16/2023
Entire fridge is warm, compressor is bad. Customer is getting a new appliance
We serviced a
frigidaire refrigerator
Near Victor, New York 14564
Cristian
Job Details:
06/16/2023
Customer going to get a new unit the back is rusted out really bad
We serviced a
Samsung refrigerator
Near Rochester, New York 14626
Cristian
Job Details:
06/15/2023
Fridge -told customer nothing is wrong with ice-maker this a defect on Samsung side seems like unit is over filling will recommend water case assembly #DA97-21041A customer will not pay for it .
Dryer replace one supporter tested unit all set
We serviced a
samsung washer
Near Rush, New York 14543
Cristian
Job Details:
06/15/2023
Customer will need drain pump #customer will call if want to fix
We serviced a
Whirlpool Dryer
Near Fairport, New York 14450
Tina
Job Details:
06/15/2023
Dryer is not turning on, checked voltage and it?s not receiving 240V from the outlet. Advised customer to call an electrician.
We serviced a
whirlpool oven
Near Rochester, New York 14609
Jose R
Job Details:
06/15/2023
Went ahead and replaced oven valve pressure regulator went ahead and confirmed the gas was going through the oven portion and also the top of the unit went with the gas leak detector and made sure that the valve were good and confirmed that there was no leaks complete
We serviced a
GE washer
Near Scottsville, New York 14546
JK
Job Details:
06/15/2023
Timer control knob stripped and will need to be replaced. Replaced knob tested all and all is working good.
We serviced a
Whirlpool Refrgierator
Near Webster, New York 14580
Chris
Job Details:
06/15/2023
Fridge was completely warm, fan was working, winding in compressor were good. Changed out start relay
We serviced a
Frigidaire refrigerator
Near Penfield, New York 14526
Chris
Job Details:
06/15/2023
Replaced ice room defrost heater and thermistor assy
Passes all checks in service mode now
We serviced a
maytag Washer
Near Rochester, New York 14612
Jose R
Job Details:
06/15/2023
really didn?t see not issue on the washer other then loud bearing sounds customer will get new unit .
We serviced a
maytag Dryer
Near Rochester, New York 14626
Jose R
Job Details:
06/15/2023
Customer unit was making a crazy noise while in operation went ahead and cleaned out the inside of the unit and also replaced maintenance kit unit operating with in specs complete
We serviced a
Samsung refrigerator
Near Rochester, New York 14624
Cristian
Job Details:
06/15/2023
Customer will need Icemaker kit #DA82-02695A
Model number #RF25HMEDBSG
Serial #0AN54BBKB00911F
We serviced a
Kenmore Dryer
Near Victor, New York 14564
Derek
Job Details:
06/15/2023
Needs a new heater. Installed and tested. Working good.
We serviced a
Whirlpool refrigerator
Near Penfield, New York 14526
Tina
Job Details:
06/15/2023
Refrigerator was on but completely warm. Both fans were running but compressor was not and was cold to the touch. Checked resistance on windings of compressor and it was good. The start relay was bad. A new one was installed and the compressor kicked on without issues.let customer know it will take about 24 hours to get to correct temperature
We serviced a
amana Refrgierator
Near Honeoye Falls, New York 14472
Tina
Job Details:
06/15/2023
Evap motor not working, checked heater and bi metal and they are closed so a new motor is needed. Customer is going to talk to wife and get back to us
We serviced a
frigidaire refrigerator
Near Ontario, New York 14519
Cristian
Job Details:
06/15/2023
If customer calls back we will need heater defrost #
And freezer fan motor # also unit haves to be fully defrosted to work on icemaker.
We serviced a
Frigidaire refrigerator
Near Webster, New York 14580
Chris
Job Details:
06/15/2023
Found gfci outlet tripped , reset outlet and unit tests ok
See owners manual page 4 manufacturer recommends using a non gfci circuit - customer would need to consult an electrician to see if local codes will allow non gfci circuit
If outlet trips again we Can try new defrost heater and terminator as they are most likely tripping the outlet
David not present, was told he could email payment by office ?
We serviced a
LG refrigerator
Near Webster, New York 14580
Chris
Job Details:
06/15/2023
Replaced icemaker assy
We serviced a
SAMSUNG dryer
Near Henrietta, New York 14467
Cristian
Job Details:
06/15/2023
Replace thermostat and thermistor
We serviced a
LG washer
Near Pittsford, New York 14534
Chris
Job Details:
06/15/2023
Found unit over suds and drain hose installed too far in stand pipe siphoning water
Cleared suds and secured drain hose to proper height
We serviced a
Samsung Dryer
Near Fairport, New York 14450
Jose R
Job Details:
06/15/2023
Customer unit was making a noise coming from the motor and blower house went ahead and tightened up screws made sure everything thing was tight and cleaned out the unit and vent also informed customer to get in contact with Samsung see if they can give one time warranty because it?s a couple weeks outside the one year mark complete
We serviced a
kenmore elite refrigerator
Near Rochester, New York 14609
Cristian
Job Details:
06/14/2023
Compressor is running but no full frost in freezer causing weak cooling this is a seal system issue .
We serviced a
Kenmore dishwasher
Near Pittsford, New York 14534
Tanner
Job Details:
06/14/2023
Complaint of no wash. AE was here prior and advised that due to rodents they would not warranty repair. 1 wire to inlet valve is cut. Following stored errors:
F7E1 heater error.
Test starts and no fill. Fixed harness via crimp. Retested and wash motor does not run. Confirmed 120 VAC from ACU to wash motor circuit. Measured 7.62 M ohms resistance through wash motor. A reading indicates a bad wash motor. Cannot warranty harness repair due to thinness of wire. Customer advised wash motor and entire harness would need to be replaced to warranty the repair.
We serviced a
Kenmore Dryer
Near Penfield, New York 14526
Chris
Job Details:
06/14/2023
Dryer needs catch, no other repair at this time
We serviced a
Kenmore refrigerator
Near Ontario, New York 14519
Chris
Job Details:
06/14/2023
Replaced inlet and updated water line
Ran several glasses of water and cycled ice maker fill - no more leaks visible and appears ok
We serviced a
GE Refrigerator
Near Rochester, New York 14624
JK
Job Details:
06/14/2023
Hooked up water line and tested all perged filter and icemaker all is running good checked for leaks and all is leak free.
We serviced a
Frigidaire refrigerator
Near Pittsford, New York 14534
Cristian
Job Details:
06/14/2023
Damper is sealed and working now
We serviced a
Whirlpool Refrigerator
Near Penfield, New York 14526
Derek
Job Details:
06/14/2023
Needs main board. Fridge temps are all over the place sometimes warm sometimes frozen. Chris looked at this unit a few months ago and stated the board may need to be replaced. A new board was installed.
We serviced a
GE refrigerator
Near Webster, New York 14580
Chris
Job Details:
06/14/2023
Fill cup not sitting in ice maker mold correct, repositioned as well as possible, customer going to try and fix them selves- if problem returns recommend replacing fill cup if old fill cup can be removed
Approx 80 plus tax/shipping would be due
We serviced a
GE Stove
Near Webster, New York 14580
Tina
Job Details:
06/14/2023
6/14 infinite switch was not needed. Burner was burned and broken. New one was installed and workin without issues
We serviced a
MAYTAG Dryer
Near Pittsford, New York 14534
Tina
Job Details:
06/14/2023
Customer is going to call dryer vent wizards of Rochester.
Ran dryer and not having any issues.
Let customer know they have 90 days for service call
We serviced a
whirlpool Refrigerator
Near Pittsford, New York 14534
Tanner
Job Details:
06/14/2023
Fridge- complaint of no ice. Measured 39 degrees in FF section. Measured -4 degrees in FZ. Ice fill tube occluded with ice. Ice build up not in ice box just fill tube. Defrosted tube. Ran ice harvest and completed without issue. Ice was not enough to typically indicate failed solenoid but if issue persists it is due to water valve letting water through even when closed. Could be circumstantial. Customer to monitor.
WPW10349187 inlet valve
Washer- bad bearings. Customers states this was present at time of last repair. Needs Gearcase. Applied cost of repair on 4/10 towards Gearcase repair. Customer opt to repair. Installed new Gearcase. Calibrated unit. Tested via autodiagnostic and unit tested good.
We serviced a
kenmore washer
Near Irondequoit, New York 14622
Cristian
Job Details:
06/14/2023
06/14/2023 11:47 am by Cristian Ayala
Drain pump was bad again Replace drain pump #tested unit no leaks and no noise issue
We serviced a
GE refrigerator
Near Penfield, New York 14526
Chris
Job Details:
06/14/2023
Plastic water supply line cracked , replaced with copper water supply line and checks ok
We serviced a
Samsung refrigerator
Near Fairport, New York 14450
Jose R
Job Details:
06/14/2023
Customer had a compressor issue because inside of the freezer section customer is only getting a partial frost pattern inside of the freezer customer will be dealing with Samsung to get issue resolved
We serviced a
Samsung dishwasher
Near Pittsford, New York 14534
Derek
Job Details:
06/14/2023
DD82-01336C Control panel for dishwasher $355 x tax. They?re going to think about it then calls us. The maytag washer has no error codes on it. I ran diagnostic and found it was spinning fine. The basket is in balance and spinning great. The high speed spin appears to be right where it should be. The customer stated they cleaned the filter and the clothes don?t seem to be coming out as dry. The unit is draining the water fine and there is no standing water in the tub.
We serviced a
Bosch dishwasher
Near Fairport, New York 14450
Derek
Job Details:
06/14/2023
The left side of the dishwasher was 5/16? lower than the right. Also the rear was tilted forward allowing the water to be high towards the front of the door. I leveled the dishwasher. I cleaned the lower door seal and around the door gasket corner removing the slime and grime. Ram and tested. I don?t see any leaks. The customer states it could take up to 40 min for it too leak. If it leaks again I suggest a new lower door seal 00432490 and the door gasket 00494772
We serviced a
Kitchen aid oven
Near Webster, New York 14580
Tina
Job Details:
06/14/2023
Customer installed new bake element which is gettin continuity but voltage is not going to element. Check board and it?s receiving correct voltage but not putting it out. New board needed
6/14 installed new board and range is working without issues
We serviced a
Samsung refrigerator
Near Ontario, New York 14519
Chris
Job Details:
06/13/2023
Unit off apon arrival
Has compressor error code and observed unit run for 15-20 min and no signs of frost pattern appears to have sealed system issues - no repair
We serviced a
GE Washer
Near Penfield, New York 14526
Chris
Job Details:
06/13/2023
Unit has bent / broken basket / drive shaft will not spin properly and is off balance
No repair at this time
We serviced a
Samsung refrigerator
Near Irondequoit, New York 14609
JK
Job Details:
06/13/2023
Evap fan cover fan is burnt out and will need to be replaced under warranty customer will pay service call and labor.
Replaced evap fan cover ran and tested all is working good.
Washer will need main PCB and Lid lock.
We serviced a
Whirlpool washer
Near Fairport, New York 14450
Tina
Job Details:
06/13/2023
Took apart control panel to view board and it appeared that the pressure sensor was not connected all the way. Made sure it was tight then ran and express wash and a bulky/bedding load since the over filling seemed to happen on that setting and it went through both cycles without issues.
We serviced a
Samsung Washer
Near Pittsford, New York 14534
Jose R
Job Details:
06/13/2023
Went ahead and installed customer washer and dryer confirmed no leaks coming from water line on washer also made sure unit was venting right and no gas leaks coming from the dryer ran overall diagnostic on both units and they passed also changed the dryer door for customer to open other way complete
We serviced a
lg dishwasher
Near Fairport, New York 14450
Derek
Job Details:
06/13/2023
Installed dishwasher lg
We serviced a
lg dryer
Near Rochester, New York 14612
Jose R
Job Details:
06/13/2023
Customer has a burnt out board causing the heating element to run non stop and burn everything inside of the unit customer will be exploring his options on getting a new one
We serviced a
whirlpool refrigerator
Near Rochester, New York 14609
Cristian
Job Details:
06/13/2023
06/13/2023 04:22 pm by Cristian Ayala
Replace jazz board #WPW10503278 under warranty approval
06/13/2023 04:15 pm by Andrew Prestigiacomo
Thank you for continuing to provide outstanding service to our mutual customers.
This email has been automatically generated to inform you that we have approved partial coverage for the repair estimate you have provided. The maximum allowance for this repair is $511.25.
Notes:
Please be advised that CPS is a tax-exempt company. Our tax ID number/form is available upon request.
Claim # : 1743718
We serviced a
kenmore Washer
Near Webster, New York 14580
Tanner
Job Details:
06/13/2023
Complaint of no drain. Lid switch visibly broken. Jumped lid switch and unit drains and spins, replaced lid switch. Tested unit and unit tested good.
We serviced a
whirlpool dryer
Near Webster, New York 14580
Chris
Job Details:
06/13/2023
Hooked up maytag gas dryer using customer supplied materials
We serviced a
MAYTAG Dryer
Near Honeoye Falls, New York 14472
Derek
Job Details:
06/13/2023
Needs a new motor it?s humming and buzzing badly. Replaced the loud motor it would barely turn the drum over. I installed a new blower fan they like to break and crack when removing off of the motor. Ran and tested a few times and it spouses good and. Starting good.
We serviced a
frigidaire oven
Near Henrietta, New York 14467
Cristian
Job Details:
06/13/2023
If customer calls back will recommend sending customer board to get fix and order new sensor #316217002 .
We serviced a
Samsung refrigerator
Near Penfield, New York 14526
Jose R
Job Details:
06/13/2023
Customer had a leak coming from the installation line went ahead and cut the line and added a tub fitting hit ice maker switch no leaks coming from home unit operating with in specs complete
We serviced a
LG refrigerator
Near Macedon, New York 14502
Chris
Job Details:
06/13/2023
Ice maker fill tube frozen
Cleared if problem persists needs ice module and inlet
Est approx 400 plus tax and shipping would be due
We serviced a
Frigidaire CookTop
Near Fairport, New York 14450
Tanner
Job Details:
06/13/2023
Removed old cooktop. Attempted install. Customer requires qualified electrician. Recommended electrician complete the install.
We serviced a
frigidaire stove
Near Fairport, New York 14450
Tanner
Job Details:
06/13/2023
Complaint of front right burner heating both inner and outer coils all the time regardless of option selected. Per wiring diagram all current is controlled by infinite switch. Needs new switch, customer will call back if opt for repair.
We serviced a
Kenmore Dryer
Near Fairport, New York 14450
Tina
Job Details:
06/13/2023
Maintenance kit was installed and running without issues
We serviced a
GE dishwasher
Near Honeoye Falls, New York 14472
Derek
Job Details:
06/13/2023
Updates done and the dishwasher is working. Need anchors both sides broken. Installed the software update and the dishwasher turns on and runs. Both of the side anchors to mount the dishwasher were broken. I came back and installed new ones and leveled the unit.
We serviced a
Samsung Dryer
Near Henrietta, New York 14467
Cristian
Job Details:
06/13/2023
Replace thermostat #tested unit and it?s working well
We serviced a
Kitchen aid dishwasher
Near Fairport, New York 14450
Tina
Job Details:
06/13/2023
Dishwasher control works intermittently and was working good when I got here. Ran a diagnostic and everything worked. There is a communication issue between boards. Customer is going to buy a new one due to this one being 15 years old
We serviced a
Samsung refrigerator
Near Webster, New York 14580
Jose R
Job Details:
06/13/2023
Customer unit was not cooling inside of fridge confirmed that customer does have full frost pattern went ahead and replaced temp sensor unit operating with in specs complete
We serviced a
Frigidaire oven
Near Macedon, New York 14502
Derek
Job Details:
06/12/2023
Customer is going to install a new igniter. Everything checked out and seems to be working ok.
We serviced a
Samsung washer
Near Rush, New York 14543
JK
Job Details:
06/12/2023
Drain pump impeller stripped and will need to be replaced.
We serviced a
LG refrigerator
Near Ontario, New York 14519
Chris
Job Details:
06/12/2023
Freezer ice fill tube froze
Customer turned water off but ice maker left on
Advised customer if problem persists needs inlet approx 200-220 plus tax would be due
We serviced a
maytag refrigerator
Near Webster, New York 14580
Chris
Job Details:
06/12/2023
Needs handle , tightened as well as possible
No repair at this time
We serviced a
samsung refrigerator
Near Rochester, New York 14623
JK
Job Details:
06/12/2023
Refrigerator evap fan is burnt out and will need to be replaced along with temp sensor.
Installed new evap cover and temp sensor ran and tested all is working good.
We serviced a
Samsung refrigerator
Near Webster, New York 14580
Cristian
Job Details:
06/12/2023
If customer calls back will will need Icemaker kit # but it show out of stock . Customer will call Samsung first
We serviced a
GE refrigerator
Near Webster, New York 14580
Cristian
Job Details:
06/12/2023
06/12/2023 12:46 pm by Cristian Ayala
Leak was coming from the fitting of the waterline install to the fridge recommended adding new fitting to avoid leaks . I added a new fitting to the waterline no leaks.
We serviced a
Samsung Washer
Near Rochester, New York 14623
Jose R
Job Details:
06/12/2023
When diagnosing Samsung washer everything passed on service mode calibrated the unit and educated customer on load size when diagnosing dryer the belt was broken and the dryer motor pulley as well went ahead and replaced belt and motor pulley unit operating with in specs complete
We serviced a
whirlpool washer
Near Victor, New York 14564
Derek
Job Details:
06/12/2023
Needs a new main board and lid switch not going to fix at this time.
We serviced a
MAYTAG refrigerator
Near Pittsford, New York 14534
Tina
Job Details:
06/12/2023
Ice maker was not working, ran test on it and it won?t go into harvest mode which means motor is bad. New ice maker being installed
We serviced a
Samsung Dryer
Near Rochester, New York 14606
Jose R
Job Details:
06/12/2023
Customer unit is not heating up when diagnosing and checking the valve one of the readings we?re giving me a open line customer would need valve replaced customer will review it with wig and see how they want to go along with the repair