We serviced a
maytag dishwasher
Near Fairport, New York 14450
Tanner
Job Details:
06/05/2023
Maytag dishwasher keeps tripping breaker
We serviced a
GE oven
Near Fairport, New York 14450
Tina
Job Details:
06/05/2023
Brand: Hotpoint
Type: Range Gas
Model: 317B6641P001
Serial:
Comments:
The oven is not heating. The burners are working fine.
We serviced a
samsung dryer
Near Fairport, New York 14450
JK
Job Details:
06/05/2023
Case# A197056
Brand: SAMSUNG
Model: DVE45R6300V/A3
Product Type: Clothes Dryer - Electric not drying
Serial: 0AYA5BBR103001
We serviced a
samsung dryer
Near Perinton, New York 14534
JK
Job Details:
06/05/2023
EXTENDED WARRANTY- DO NOT BILL CUSTOMER
Case#: NSA001553481401
SAMSUNG DRYER wont turn on
We serviced a
Jenn air Refrigerator
Near Pittsford, New York 14534
Chris
Job Details:
06/05/2023
MULTI-UNIT JOB
Jenn Air oven door will just drop when opened, but it is now stuck shut.
(at 11:37) Wanted a dryer vent checked
We serviced a
Samsung refrigerator
Near Webster, New York 14580
Chris
Job Details:
06/05/2023
Samsung refrigerator ice build-up call when on the way (727) 259-4537
We serviced a
GE Washer (Laundry Center)
Near Penfield, New York 14526
Tina
Job Details:
06/05/2023
GE washer (Laundry Center) belt came off they are unsure if that is what it is called
We serviced a
Maytag Dryer
Near Rochester, New York 14624
Chris
Job Details:
06/05/2023
Maytag dryer not heating. wont be home until 1
We serviced a
GE Dryer
Near Williamson, New York 14589
JK
Job Details:
06/05/2023
GE hot point Dryer not heating
We serviced a
lg oven
Near Scottsville, New York 14546
JK
Job Details:
06/05/2023
2862796-1
LAST CALL
LG oven wont ignite
Model
LRG3061BD
We serviced a
Whirlpool refrigerator
Near Fairport, New York 14450
Tina
Job Details:
06/02/2023
Freezer frozen over, food stuck all behind evap cover and clogged drain. Steamed out freezer and unclogged drain tube.
We serviced a
Amana refrigerator
Near Rochester, New York 14612
JK
Job Details:
06/02/2023
Icemaker fill tube out of holder put back in holder and tested all is working good.
We serviced a
frigidaire refrigerator
Near Webster, New York 14580
Chris
Job Details:
06/02/2023
Defrost drain still plugged
Cleared restriction and unit tests ok
We serviced a
Whirlpool Dryer
Near Webster, New York 14580
Chris
Job Details:
06/02/2023
Needs timer unable to locate voltage to motor circuit
Est 270 due
No repair at this time
We serviced a
GE oven
Near Victor, New York 14564
Cristian
Job Details:
06/02/2023
Replace lower blower # tested unit lower and upper works good now
We serviced a
GE dishwasher
Near Rochester, New York 14612
JK
Job Details:
06/02/2023
Dishwasher will need the main pcb and UI control to correct the issue there are no software updates for this model to correct the unresponsive UI control.
We serviced a
Kenmore refrigerator
Near Webster, New York 14580
Chris
Job Details:
06/02/2023
Replaced icemaker
We serviced a
Kenmore Oven
Near Webster, New York 14580
Jose R
Job Details:
06/02/2023
Replaced both left and right door oven hinge now door opens and closes fine and is working with In Specs complete
We serviced a
GE Oven
Near Fairport, New York 14450
Tina
Job Details:
06/02/2023
Tested range multiple times I couldn?t smell gas and neither could customer. Tested amps on igniter and it?s reading what it should. Takes appropriate time to preheat and works the way it should.
Let customer know he has 90 days for service call
We serviced a
LG Dryer
Near Fairport, New York 14450
Tina
Job Details:
06/02/2023
When on sryer was making a loud noise, a new main kit with 4 wheels
, belt and pulley were installed and it?s working without issues.
We serviced a
kitchen aid refrigerator
Near Hilton, New York 14468
JK
Job Details:
06/02/2023
Icemaker bad replaced and ran and tested all is working good.
We serviced a
Samsung washer
Near Honeoye Falls, New York 14472
Cristian
Job Details:
06/02/2023
Both washers are working great. The one dryer the coin slot is jammed and not returning. The far right drier won?t turn on. I tested all of the safety switches and sensors, and also the start button. The problem seems to be the coin slot on this one too. I will need he key fro the dryers to unlock them to do any repairs.
6/2: Both coin slots replaced, both units working fine. One of them could need a timer in the future, WPW10521398 ($157 part price)
We serviced a
GE dishwasher
Near Fairport, New York 14450
Tina
Job Details:
06/02/2023
Dishwasher had no power, did. A hard reset and was able to get it back on. It?s going to need the UI board and main board. Customer is going to end up getting a new appliance once this one dies.
We serviced a
Samsung Dryer
Near Pittsford, New York 14534
Tina
Job Details:
06/02/2023
Dryer was not heating, took apart and tested components and everything was good but the heating element. A new one was installed and the dryer is heating without issues.
We serviced a
GE dishwasher
Near Irondequoit, New York 14609
Cristian
Job Details:
06/02/2023
Will recommend circulation assembly over$700 cost
We serviced a
Whirlpool washer
Near Rochester, New York 14609
Jose R
Job Details:
06/02/2023
Went ahead and replaced main and door switch unit seems to be operating with in specs educated customer that the lid does not lock until it goes into a rinse and spin mode and it?s normal for it not to lock in the beginning of the cycle will have them run loads and see how it goes and if any issue don?t be hesitant to give us a call complete
We serviced a
Frigidaire Microwave
Near Penfield, New York 14526
Chris
Job Details:
06/02/2023
Replaced faulty interlock and fuse
Unit checks ok
We serviced a
Whirlpool refrigerator
Near Irondequoit, New York 14622
Jose R
Job Details:
06/02/2023
Customer control panel was not being responsive went ahead and replaced jazz board now unit is operating with in specs complete
We serviced a
MAYTAG Dryer
Near Williamson, New York 14589
Chris
Job Details:
06/02/2023
Needs front drum support/bulkhead with felt
Part is NLA unable to repair
We serviced a
GE oven
Near Macedon, New York 14502
JK
Job Details:
06/02/2023
Needs glass for the front door of oven.
6-02-23: Replaced oven glass, fixed lightbulb housing ran and tested all and all is working good.
We serviced a
kenmore refrigerator
Near Rochester, New York 14624
Jose R
Job Details:
06/01/2023
Customer issue was that the unit would build up ice underneath on the bottom of the freezer customer had the unit unplugged for 24 hours when taking back cover off the drain was draining properly and also ran a ice maker test and everything passed no leaks Seems that the unplugged fix the issue inform customer about the 90 day service call
We serviced a
Bosch dishwasher
Near Pittsford, New York 14534
Tina
Job Details:
06/01/2023
Dishwasher as uninstalled and not conned to power. Customer stated leak was coming from inside the dishwasher where the inlet valve is and then leaking through the bottom onto the floor. When I looked at the bottom I see corrosion on the seals and the 2 wires connected to the main harness that are for the drain pump are broken. With everything combined customer is going to be getting a new dishwasher.
We serviced a
Frigidaire dryer
Near Wheatland, New York 14546
JK
Job Details:
06/01/2023
Heating element blown and causing short out and machine stopping replaced heating element ran and tested all is heating and running good.
We serviced a
kenmore Washer
Near Penfield, New York 14526
Jose R
Job Details:
06/01/2023
Put washer in diagnostic mode and it ran without issues. Ran a quick wash and it ran without issues. Put cloths in and tried a wash and an LE code appeared. Tested hall sensor and it was getting voltage from the main board but when tested gray to blue and red to blue it was not receiving correct voltage. Replaced the hall sensor and ran a load and it still had the code. New harness and board are needed and customer is going to just get a new washer.
We serviced a
GE refrigerator
Near Fairport, New York 14450
Chris
Job Details:
06/01/2023
Just advised customer on how to turn ice maker off so it does not make ice anymore.
Left ice maker in place and water on for dispenser use
We serviced a
whirlpool dryer
Near Fairport, New York 14450
Jose R
Job Details:
06/01/2023
Customer unit had a birds nest inside the vent causing the unit to spit as error code for not properly venting went ahead and did a dryer and vent cleaning now unit is working with in specs complete
We serviced a
Whirlpool refrigerator
Near Fairport, New York 14450
Tina
Job Details:
06/01/2023
Tested ice maker, L and M which are for the motor are not reading height enough. It should read around 300 and it?s only reading 72.2. Tests multiple times and have gotten the same reading every time. Motor is bad and a new ice maker is needed.
Everything else tested good. Installed new ice maker and it went right into harvest mode and is working.
We serviced a
whirlpool Washer
Near Webster, New York 14580
Tanner
Job Details:
06/01/2023
Complaint of incomplete wash with error messages D5. Following stored errors:
F71 suds lock.
Ran diagnostic cycle. Basket not returning to home position. Turned off unit. Applied pressure to basket to move to home position. Attempted spin cycle and unit still not in home/spin position. Corroded bearings causing basket not to move up and down with water volume.
2nd Complaint- Oven we repaired in November and still not heating properly. Takes over 40 minutes to bake to 350. Broil element is listed on bake strip circuit. Unit uses broil supported bake. Does require element.
Oven- installed broil element. Tested via 350 degree bake and achieved preheat in 14 minutes a proper time frame. Unit testing good.
Washer- installed new bearing. Unit still no spin. Customer opting to replace machine.
We serviced a
MAYTAG oven
Near Rochester, New York 14624
Tanner
Job Details:
06/01/2023
Complaint of no bake or broil. Inspected warmer drawer and draw has cookware in excess of height of drawer. This can cause the spark to not hit the burner tube and instead spark grounds out onto cookware. Removed cookware. Tested bake and broil twice and both ignited in 1 spark. This unit does have updated burner assembly and open service pointer does not apply. If issue persists there is a fault in the DSI board causing intermittent no bake/broil.
We serviced a
Amana refrigerator
Near Ontario, New York 14519
Chris
Job Details:
06/01/2023
Replaced defrost control and unit appears ok
May take up to 24 hours to reach correct temp
We serviced a
samsung washer
Near Irondequoit, New York 14622
JK
Job Details:
06/01/2023
Machine getting 4C error code due to faulty inlet valve, inlet valve will need to be replaced, previous repair company broke water filter case and door and they will need to be replaced.
We serviced a
Samsung Dryer
Near Ontario, New York 14519
Chris
Job Details:
06/01/2023
Replaced idler pulley assy
We serviced a
kenmore Oven
Near Webster, New York 14580
Chris
Job Details:
06/01/2023
Recommend dsi and harness upgrade approx 390 due if ordered
No repair at this time
We serviced a
Frigidaire refrigerator
Near Penfield, New York 14526
Chris
Job Details:
06/01/2023
Half day job with 2 technicians
Estimate approx 600-1000plus tax depending on time
Customer to call when ice and door are fixed under warranty to schedule trim install
We serviced a
MAYTAG washer
Near Webster, New York 14580
Chris
Job Details:
06/01/2023
Unit working correctly apon arrival
No error codes
Recommend main pcb if issues persist
Approx 250 plus tax would be due
We serviced a
maytag washer
Near Hilton, New York 14468
JK
Job Details:
06/01/2023
Main PCB and UI control needing replaced, customer will replace machine.
We serviced a
Kitchen aid dishwasher
Near Pittsford, New York 14534
Tina
Job Details:
05/31/2023
Replaced valve and connector from valve to hose and it?s not leaking anymore and working without issues
We serviced a
Amana Dryer
Near Rochester, New York 14609
Cristian
Job Details:
05/31/2023
If customer calls back will recommend #pully kit but customer getting new unit
We serviced a
MAYTAG washer
Near Spencerport, New York 14559
JK
Job Details:
05/31/2023
Water lines flipped swapped water lines and all is operating normal.
We serviced a
GE oven
Near Webster, New York 14580
Cristian
Job Details:
05/31/2023
Didn?t really see a issue with stove igniter good temp sensor good Temp did get to what was selected I watched it for 30 minutes I calibrated unit 15 degrees lower if customer calls back will recommend
board
Temp sensor
We serviced a
Whirlpool refrigerator
Near Rochester, New York 14626
JK
Job Details:
05/31/2023
Filter leaking suggest replacing filter first and if returns then will need filter housing.
We serviced a
Jenn air dishwasher
Near Irondequoit, New York 14609
JK
Job Details:
05/31/2023
Ran dishwasher and can find nothing wrong, no leaks all is sounding good.
We serviced a
kenmore Dishwasher
Near Webster, New York 14580
Derek
Job Details:
05/31/2023
Needs springs and link supports
Estimate 205-235 plus tax depending how far have to pull unit
Installed door springs and links
We serviced a
Frigidaire Stove
Near Fairport, New York 14450
Tina
Job Details:
05/31/2023
We serviced a
Kenmore refrigerator
Near Irondequoit, New York 14622
Cristian
Job Details:
05/31/2023
Nothing wrong with this unit is making ice fine told customer leave ice-maker alone his 97 years old so he did turn Ice-maker off I turned it back on it?s working fine .
We serviced a
Samsung refrigerator
Near Rochester, New York 14609
Jose R
Job Details:
05/31/2023
Customer ice maker was not working went ahead and replaced ice maker also went and replaced the drain kit due to water build up on the bottom and replaced temp sensor as well
We serviced a
Samsung washer
Near Rochester, New York 14612
JK
Job Details:
05/31/2023
Washer drain filter not tightened fully, retightened ran and tested for leaks all is leak free and running good.
We serviced a
whirlpool refrigerator
Near Pittsford, New York 14534
Cristian
Job Details:
05/31/2023
Cleaned out drain plug causing water leak inside fridge unit drain down to pan fine
We serviced a
whirlpool Dryer
Near Webster, New York 14580
Jose R
Job Details:
05/31/2023
when diagnosing unit on site unit was spinning and operating with in specs when taking unit apart viewed that there was a bunch of lint build up inside the unit cleaned it out and cleaned out the back educated customer to get in contact with vent wizard for a cleaning on the vent it was going straight up to the roof complete
We serviced a
whirlpool Refrigerator
Near Rochester, New York 14612
JK
Job Details:
05/31/2023
Icemaker motor bad and will need to be replaced.
We serviced a
Frigidaire Refrigerator
Near Fairport, New York 14450
Tina
Job Details:
05/31/2023
Ice maker is making ice but the raker is not working. Manually got ice it but it?s not going back into harvest mode. A new ice maker is being ordered
5/31 installed new ice maker and heater was burned on old one. New one installed and filled with water and was harvesting. Working without issues.
We serviced a
maytag dryer
Near Pittsford, New York 14534
Derek
Job Details:
05/31/2023
Dryer is complete needed a maintenance kit.netherworld oven needs a bake element and the microwave has obsolete parts. Need to install bake element when the part comes in. Replaced the bake element. And it tests out good
We serviced a
Whirlpool refrigerator
Near Rochester, New York 14624
JK
Job Details:
05/31/2023
Refrigerator has sealed system issue and will need to be replaced.
We serviced a
Kitchen Aid Dishwasher
Near Fairport, New York 14450
Tina
Job Details:
05/31/2023
Wash pump motor is not working. Customer is going to get a new appliance
We serviced a
whirlpool Refrigerator
Near Webster, New York 14580
Cristian
Job Details:
05/31/2023
Cleaned out freezer and fridge drain plug added hot water and it drain down to pan fine now .
We serviced a
GE dishwasher
Near Rochester, New York 14623
Tina
Job Details:
05/30/2023
There was no power going to dishwasher when I got here. I unhooked power supply to do a reset. When I plugged back in lights came on. No error codes came up but dishwasher would not start just would beep.
New boards are needed. Customer is going to get a a new dishwasher
We serviced a
Frigidaire Microwave
Near Webster, New York 14580
Tanner
Job Details:
05/30/2023
Complaint of no operation prior to was tripping breaker. Found open fuse on line filter. Found 3.9 hm resistance through top monitor switch. High amp draw through switch causing over current to fuse. Needs interlock assembly and fuse.
Installed new fuse. Control does light up. Installed new latch assembly. Tested via 30 seconds empty then 30 more with water in mug and unit tested good.
We serviced a
MAYTAG dishwasher
Near Rochester, New York 14612
JK
Job Details:
05/30/2023
Door hinges bent and not allowing door to close fully door hinges will need to be replaced.
We serviced a
Samsung washer
Near Rochester, New York 14624
Jose R
Job Details:
05/30/2023
Customers unit was spitting a 5c error code which was not draining went ahead and cleaned out the filter ran unit through a test mode everything passed and is working with in specs complete
We serviced a
Samsung washer
Near Pittsford, New York 14534
Tina
Job Details:
05/30/2023
Washer is showing a 4C error code tested water valves and they are working and have the correct voltage. When tested no water it comes in super slow so we took line off washer and the water is pressure is very low. There is a emergency shut off attached to their water valves on the house so they are going to contact a plumber to see if there is something wrong with the house pressure because new hot water tanks we?re just installed.
Let customer know they have 90 days for the service call
We serviced a
maytag refrigerator
Near Webster, New York 14580
Tanner
Job Details:
05/30/2023
Complaint of ice build up in ice box. On arrival customer had dumped ice and defrosted ice box via hair dryer. Unable to observe ice pattern. The fill tube cup is full of ice. Melted ice in fill tube. Ran harvest and completed without issue. Ice tube blocked with ice due to one off circumstance or inlet dripping water by even when closed. If issue persists order inlet valve.
We serviced a
ge oven
Near Honeoye Falls, New York 14472
Tina
Job Details:
05/30/2023
Bake element is cracked. She wants bake and broil ordered. Will return to install next week.
5/30 bake and broil element were installed and workin without issues
We serviced a
Electrolux Dryer
Near Fairport, New York 14450
Cristian
Job Details:
05/30/2023
If customer calls back will recommend
Thermistor #
Heater #
Or customer will call for a vent clean long run .
We serviced a
GE dishwasher
Near Canandaigua, New York 14424
Derek
Job Details:
05/30/2023
Replaced the drain hose it was leaking a little at the pump.
We serviced a
Samsung washer
Near Webster, New York 14580
Cristian
Job Details:
05/30/2023
Water line was reversed put in wrong unit is like 2 weeks old put water line to correct valve and unit is working fine now .
We serviced a
Frigidaire refrigerator
Near Canandaigua, New York 14424
Derek
Job Details:
05/30/2023
Needs water valve for the unit it?s leaking badly. It?s a whirlpool fridge. I replaced the water valves and tested. She also wanted a new filter installed that she had purchased so I did that too. Her dishwasher wasn?t working due to the water being turned off so I checked that and tests it. The dishwasher is working fine now.
We serviced a
Maytag Dryer
Near Webster, New York 14580
Tina
Job Details:
05/30/2023
Dryer was not heating, tested heater and temp sensors and the thermal cutoff was bad. A new one was installed and dryer is now heating. New Wheels, belt and idler pulley were also installed as part of a maintenance kit.
We serviced a
MAYTAG washer
Near Rochester, New York 14626
Jose R
Job Details:
05/30/2023
Customer did not want to go along with the repair stated that he had been running less loads and the unit had been operating correctly now that I educated cx about load size
We serviced a
Samsung dishwasher
Near Rochester, New York 14626
Cristian
Job Details:
05/26/2023
Show customer how to reset unit unit is starting fine
We serviced a
lg Refrigerator
Near Pittsford, New York 14534
Chris
Job Details:
05/26/2023
Replaced fill tube/ heater assembly and error code is no longer present and icemaker manually cycles
We serviced a
Kitchen aid dishwasher
Near Pittsford, New York 14534
Tina
Job Details:
05/26/2023
Dishwasher had no error codes when put in diagnostic. Ran like 4 loads to check inlet valve and there is no sign of a leak there, no leaking at sump and when draining there is no leak.
Unable to determine where leak is coming from.
Let customer know service call is good for 90 days if it does start to happen again.
We serviced a
GE Oven
Near Rochester, New York 14612
Jose R
Job Details:
05/26/2023
Customer oven is spitting a f2 error code meaning that the oven is overheating when diagnosing unit customer would need oven control board and temp sensor will be reviewing and see what they want to do will get back to us if wanting to go along with the repair
We serviced a
MAYTAG Dryer
Near Pittsford, New York 14534
Tina
Job Details:
05/26/2023
Dryer was not heating but was running. Heating element was tested and not working so a new one was installed along with a maintenance kit. Dryer is heating and running without issues.
We serviced a
MAYTAG washer
Near Fairport, New York 14450
Derek
Job Details:
05/26/2023
I couldn?t find any issues with the washer. No error code as
We serviced a
Samsung Dryer
Near Penfield, New York 14526
Chris
Job Details:
05/26/2023
Replaced maintenance kit and cycle thermistor for possible intermittent cycling issues
If dryer keeps shutting off may be a control issue
We serviced a
whirlpool Washer
Near Pittsford, New York 14534
Chris
Job Details:
05/26/2023
Replaced shift actuator and unit checks ok
New part has a 1 year warranty on part
We serviced a
GE Dryer
Near Rochester, New York 14609
Jose R
Job Details:
05/26/2023
Customers unit would not go into a spin customer had a bad belt went ahead and replaced belt unit working with in specs complete
We serviced a
Whirlpool refrigerator
Near Fairport, New York 14450
Tina
Job Details:
05/26/2023
Ice maker was not working, used jumper and tested and it went through a complete harvest but did not fill. Tested water valve and it was not working correctly so a new one was installed. Tested after and ice maker filled and is working correctly.
We serviced a
bosch Washer
Near Rochester, New York 14606
JK
Job Details:
05/26/2023
Washer motor and main PCB are bad and will need to be replaced main pcb is NLA
We serviced a
Kenmore refrigerator
Near Irondequoit, New York 14622
Cristian
Job Details:
05/26/2023
Icemaker waterline was detached from the back of the unit causing leak causing icemaker not to make ice . Tested unit water went into the icemaker wait 24 hours for ice to be made
We serviced a
whirlpool Refrigerator
Near Scottsville, New York 14546
JK
Job Details:
05/26/2023
Evap drain clogged at evap pan pulled tube cleaned and all is draining good.
We serviced a
GE Refrigerator
Near Irondequoit, New York 14622
Cristian
Job Details:
05/26/2023
Compressor need to be check customer needs to get new unit
We serviced a
GE washer
Near Rochester, New York 14623
JK
Job Details:
05/26/2023
Breaker was tripped ran washer and all is working good.
We serviced a
samsung refrigerator
Near Honeoye Falls, New York 14472
Cristian
Job Details:
05/26/2023
Replace ice-maker under warranty #da97-13718c if customer calls back still not making ice will recommend first
main board #DA92-00594B
We serviced a
Whirlpool refrigerator
Near Farmington, New York 14425
Tina
Job Details:
05/26/2023
The thermometer they have reads about 42? when I used mine it should between 33 - 39 in different areas. There are no error codes. Freezer is working without issues.
Let customer know they have 90 days for the service call if something does happen
We serviced a
LG refrigerator
Near Rochester, New York 14624
Cristian
Job Details:
05/26/2023
Defrosted water line to ice-maker unit is now working with no leaks .
We serviced a
Samsung refrigerator
Near Pittsford, New York 14534
Chris
Job Details:
05/26/2023
Installed new condenser fan motor assy
And unit started cooling
Unit unplugged and pulled out apon arrival may take 24 hours to regulate temperature
We serviced a
LG dishwasher
Near Rochester, New York 14624
JK
Job Details:
05/26/2023
Ran dishwasher through many cycles and can find no leaks.
We serviced a
Samsung Refrigerator
Near Ontario, New York 14519
Chris
Job Details:
05/26/2023
Replaced ice maker and defrost drain
We serviced a
samsung dryer
Near Rochester, New York 14606
JK
Job Details:
05/25/2023
Replaced heating element and Temp thermistor ran and tested and temperatures are at manufacturing specs.