We serviced a
Samsung refrigerator
Near Fairport, NY 14450
Jose R
Job Details:
06/14/2023
Customer had a compressor issue because inside of the freezer section customer is only getting a partial frost pattern inside of the freezer customer will be dealing with Samsung to get issue resolved
We serviced a
GE refrigerator
Near Penfield, NY 14526
Chris
Job Details:
06/14/2023
Plastic water supply line cracked , replaced with copper water supply line and checks ok
We serviced a
kenmore washer
Near Irondequoit, NY 14622
Cristian
Job Details:
06/14/2023
06/14/2023 11:47 am by Cristian Ayala
Drain pump was bad again Replace drain pump #tested unit no leaks and no noise issue
We serviced a
MAYTAG washer
Near Rochester, NY 14620
Cristian
Job Details:
06/14/2023
If customer calls back will recommend door switch
We serviced a
whirlpool Refrigerator
Near Pittsford, NY 14534
Tanner
Job Details:
06/14/2023
Fridge- complaint of no ice. Measured 39 degrees in FF section. Measured -4 degrees in FZ. Ice fill tube occluded with ice. Ice build up not in ice box just fill tube. Defrosted tube. Ran ice harvest and completed without issue. Ice was not enough to typically indicate failed solenoid but if issue persists it is due to water valve letting water through even when closed. Could be circumstantial. Customer to monitor.
WPW10349187 inlet valve
Washer- bad bearings. Customers states this was present at time of last repair. Needs Gearcase. Applied cost of repair on 4/10 towards Gearcase repair. Customer opt to repair. Installed new Gearcase. Calibrated unit. Tested via autodiagnostic and unit tested good.
We serviced a
MAYTAG Dryer
Near Pittsford, NY 14534
Tina
Job Details:
06/14/2023
Customer is going to call dryer vent wizards of Rochester.
Ran dryer and not having any issues.
Let customer know they have 90 days for service call
We serviced a
GE Stove
Near Webster, NY 14580
Tina
Job Details:
06/14/2023
6/14 infinite switch was not needed. Burner was burned and broken. New one was installed and workin without issues
We serviced a
GE refrigerator
Near Webster, NY 14580
Chris
Job Details:
06/14/2023
Fill cup not sitting in ice maker mold correct, repositioned as well as possible, customer going to try and fix them selves- if problem returns recommend replacing fill cup if old fill cup can be removed
Approx 80 plus tax/shipping would be due
We serviced a
Whirlpool Refrigerator
Near Penfield, NY 14526
Derek
Job Details:
06/14/2023
Needs main board. Fridge temps are all over the place sometimes warm sometimes frozen. Chris looked at this unit a few months ago and stated the board may need to be replaced. A new board was installed.
We serviced a
Frigidaire refrigerator
Near Pittsford, NY 14534
Cristian
Job Details:
06/14/2023
Damper is sealed and working now
We serviced a
GE Refrigerator
Near Rochester, NY 14624
JK
Job Details:
06/14/2023
Hooked up water line and tested all perged filter and icemaker all is running good checked for leaks and all is leak free.
We serviced a
Kenmore refrigerator
Near Ontario, NY 14519
Chris
Job Details:
06/14/2023
Replaced inlet and updated water line
Ran several glasses of water and cycled ice maker fill - no more leaks visible and appears ok
We serviced a
Kenmore Washer
Near Rochester, NY 14607
Jose R
Job Details:
06/14/2023
Customer unit would not go in to a spin went ahead and replaced the belt for the dryer customer washer will not go into a agitation mode customer has a bad timer which is unavailable to order checked multiple vendors and no one has that part available customer will have to start exploring there options on a new unit complete
We serviced a
lg dryer
Near Rochester, NY 14612
Jose R
Job Details:
06/13/2023
Customer has a burnt out board causing the heating element to run non stop and burn everything inside of the unit customer will be exploring his options on getting a new one
We serviced a
lg dishwasher
Near Fairport, NY 14450
Derek
Job Details:
06/13/2023
Installed dishwasher lg
We serviced a
Samsung Washer
Near Pittsford, NY 14534
Jose R
Job Details:
06/13/2023
Went ahead and installed customer washer and dryer confirmed no leaks coming from water line on washer also made sure unit was venting right and no gas leaks coming from the dryer ran overall diagnostic on both units and they passed also changed the dryer door for customer to open other way complete
We serviced a
Whirlpool washer
Near Fairport, NY 14450
Tina
Job Details:
06/13/2023
Took apart control panel to view board and it appeared that the pressure sensor was not connected all the way. Made sure it was tight then ran and express wash and a bulky/bedding load since the over filling seemed to happen on that setting and it went through both cycles without issues.
We serviced a
Samsung refrigerator
Near Irondequoit, NY 14609
JK
Job Details:
06/13/2023
Evap fan cover fan is burnt out and will need to be replaced under warranty customer will pay service call and labor.
Replaced evap fan cover ran and tested all is working good.
Washer will need main PCB and Lid lock.
We serviced a
GE oven
Near West Henrietta, NY 14586
JK
Job Details:
06/13/2023
Bake element burnt out due to normal wear and tear oven is in great running order the bake element will need to be replaced.
06-13-2023: Replaced bake element ran and tested all and all is heating and running good.
We serviced a
GE Washer
Near Penfield, NY 14526
Chris
Job Details:
06/13/2023
Unit has bent / broken basket / drive shaft will not spin properly and is off balance
No repair at this time
We serviced a
Samsung refrigerator
Near Ontario, NY 14519
Chris
Job Details:
06/13/2023
Unit off apon arrival
Has compressor error code and observed unit run for 15-20 min and no signs of frost pattern appears to have sealed system issues - no repair
We serviced a
Samsung refrigerator
Near Webster, NY 14580
Jose R
Job Details:
06/13/2023
Customer unit was not cooling inside of fridge confirmed that customer does have full frost pattern went ahead and replaced temp sensor unit operating with in specs complete
We serviced a
Kitchen aid dishwasher
Near Fairport, NY 14450
Tina
Job Details:
06/13/2023
Dishwasher control works intermittently and was working good when I got here. Ran a diagnostic and everything worked. There is a communication issue between boards. Customer is going to buy a new one due to this one being 15 years old
We serviced a
Frigidaire dishwasher
Near Irondequoit, NY 14617
Cristian
Job Details:
06/13/2023
06/13/2023 09:27 am by Cristian Ayala
Dishwasher customer will need door switch# 5304525218 but we need power on cause the breaker is ran by fuse and no power to unit to confirm repair.
Also microwave fuse keep getting bad on noise filter told customer it?s best get new unit cause the cost of repair will be a new unit
We serviced a
Samsung Dryer
Near Henrietta, NY 14467
Cristian
Job Details:
06/13/2023
Replace thermostat #tested unit and it?s working well
We serviced a
Whirlpool washer
Near Rochester, NY 14617
Cristian
Job Details:
06/13/2023
Baby sock stuck inside drain pump causing no drain Took out sock ran unit drains fine now.
We serviced a
GE dishwasher
Near Honeoye Falls, NY 14472
Derek
Job Details:
06/13/2023
Updates done and the dishwasher is working. Need anchors both sides broken. Installed the software update and the dishwasher turns on and runs. Both of the side anchors to mount the dishwasher were broken. I came back and installed new ones and leveled the unit.
We serviced a
Kenmore Dryer
Near Fairport, NY 14450
Tina
Job Details:
06/13/2023
Maintenance kit was installed and running without issues
We serviced a
Frigidaire Refrigerator
Near Irondequoit, NY 14617
JK
Job Details:
06/13/2023
Defrost thermostat blown replaced ran and tested all and all is running good.
We serviced a
frigidaire stove
Near Fairport, NY 14450
Tanner
Job Details:
06/13/2023
Complaint of front right burner heating both inner and outer coils all the time regardless of option selected. Per wiring diagram all current is controlled by infinite switch. Needs new switch, customer will call back if opt for repair.
We serviced a
Frigidaire CookTop
Near Fairport, NY 14450
Tanner
Job Details:
06/13/2023
Removed old cooktop. Attempted install. Customer requires qualified electrician. Recommended electrician complete the install.
We serviced a
LG refrigerator
Near Macedon, NY 14502
Chris
Job Details:
06/13/2023
Ice maker fill tube frozen
Cleared if problem persists needs ice module and inlet
Est approx 400 plus tax and shipping would be due
We serviced a
GE Oven
Near Rochester, NY 14618
Tina
Job Details:
06/13/2023
Bake igniter did not have correct amps so a new one was installed and it?s working without issues.
Dryer was making thumping noises, took apart and the blower wheel was full of line so cleaned it out and put it back together and. Ouse is gone and it?s working without issues
We serviced a
Samsung refrigerator
Near Penfield, NY 14526
Jose R
Job Details:
06/13/2023
Customer had a leak coming from the installation line went ahead and cut the line and added a tub fitting hit ice maker switch no leaks coming from home unit operating with in specs complete
We serviced a
frigidaire oven
Near Henrietta, NY 14467
Cristian
Job Details:
06/13/2023
If customer calls back will recommend sending customer board to get fix and order new sensor #316217002 .
We serviced a
MAYTAG Dryer
Near Honeoye Falls, NY 14472
Derek
Job Details:
06/13/2023
Needs a new motor it?s humming and buzzing badly. Replaced the loud motor it would barely turn the drum over. I installed a new blower fan they like to break and crack when removing off of the motor. Ran and tested a few times and it spouses good and. Starting good.
We serviced a
whirlpool dryer
Near Webster, NY 14580
Chris
Job Details:
06/13/2023
Hooked up maytag gas dryer using customer supplied materials
We serviced a
kenmore Washer
Near Webster, NY 14580
Tanner
Job Details:
06/13/2023
Complaint of no drain. Lid switch visibly broken. Jumped lid switch and unit drains and spins, replaced lid switch. Tested unit and unit tested good.
We serviced a
Kitchen Aid refrigerator
Near Rochester, NY 14610
Tanner
Job Details:
06/13/2023
Complaint of warm temps in FF section. Measured 56 degrees in FF section and 18 degrees in FZ. Ice build up visible at bottom of FF Evap cover. Removed Evap cover and block ice present in evaporator shroud and on evaporator. Ice build up consistent with service pointer W11329116C . Performed following steps in service pointer :
-FF Evap thermistor is in correct location.
-Defrosted evaporator . Ran service test 3 and unit displayed 71 degrees. The approx ambient temperature of customer home, a valid reading.
- Drawer alignment - Tested good
-Evap cover seal- Was proper at time of disassembly. Evap cover did not survive disassembly due to ice build up.
Sealed system test- Ran service test 40. Frost pattern development on evaporator demonstrates sealed system function. Customer cooling problems due to issues outlined in service pointer. Quoted for repair. Customer reaching manufacturer for support.
We serviced a
whirlpool refrigerator
Near Rochester, NY 14609
Cristian
Job Details:
06/13/2023
06/13/2023 04:22 pm by Cristian Ayala
Replace jazz board #WPW10503278 under warranty approval
06/13/2023 04:15 pm by Andrew Prestigiacomo
Thank you for continuing to provide outstanding service to our mutual customers.
This email has been automatically generated to inform you that we have approved partial coverage for the repair estimate you have provided. The maximum allowance for this repair is $511.25.
Notes:
Please be advised that CPS is a tax-exempt company. Our tax ID number/form is available upon request.
Claim # : 1743718
We serviced a
Frigidaire refrigerator
Near Rochester, NY 14626
JK
Job Details:
06/12/2023
Dispenser module has burnt out relay and will need to be replaced.
We serviced a
Samsung oven
Near Rochester, NY 14618
Jose R
Job Details:
06/12/2023
Customer igniter was providing zero amps and would not heat up went ahead and replaced igniter now unit is operating with in specs and heating up fine complete
We serviced a
GE Refrigerator
Near Pittsford, NY 14534
Tina
Job Details:
06/12/2023
Entire fridge was getting warm, sensors were good but motor for the evap fan was bad. A new fan he was installed new one and working without issues.
We serviced a
GE oven
Near Pittsford, NY 14534
Derek
Job Details:
06/12/2023
Installed wall oven under cooktop
We serviced a
samsung oven
Near Rochester, NY 14625
Jose R
Job Details:
06/12/2023
Customer unit was power cycling during a pre heat that would let off a gas smell and was providing only 2.2 amps went ahead and replaced igniter now unit is operating with in specs complete
We serviced a
Samsung Dryer
Near Webster, NY 14580
Jose R
Job Details:
06/12/2023
Went ahead and took apart unit viewed that there were screws inside of the motor causing the unit to make crazy sounds when in operation took it screws out now unit operating with in specs complete
We serviced a
Bosch dishwasher
Near Rochester, NY 14625
Derek
Job Details:
06/12/2023
Real Ed the water inlet valve it was leaking and the drip pan had water in it.
We serviced a
GE dishwasher
Near Webster, NY 14580
Chris
Job Details:
06/12/2023
Unit non responsive apon arrival
Updated software per ge SmartHQ and unit is now working
If problem returns would need electronics replaced
We serviced a
frigidaire washer
Near Webster, NY 14580
Cristian
Job Details:
06/12/2023
Replace broiler element tested unit everything is working good now
We serviced a
whirlpool Dryer
Near Rochester, NY 14612
JK
Job Details:
06/12/2023
Checked vent and vent is clear, wheels are bad and will need to be replaced as kit, ran and tested all and all is heating withing specs and running smoothly.
We serviced a
lg washer
Near Penfield, NY 14526
Cristian
Job Details:
06/12/2023
Rotor Bolt was out Causing noise and no spin with LE error because it was not flush with motor I tightened everything back up and now unit is working fine.
We serviced a
Amana refrigerator
Near Williamson, NY 14589
Chris
Job Details:
06/12/2023
Installed new ice maker
We serviced a
Samsung Dryer
Near Rochester, NY 14606
Jose R
Job Details:
06/12/2023
Customer unit is not heating up when diagnosing and checking the valve one of the readings we?re giving me a open line customer would need valve replaced customer will review it with wig and see how they want to go along with the repair
We serviced a
MAYTAG refrigerator
Near Pittsford, NY 14534
Tina
Job Details:
06/12/2023
Ice maker was not working, ran test on it and it won?t go into harvest mode which means motor is bad. New ice maker being installed
We serviced a
whirlpool washer
Near Victor, NY 14564
Derek
Job Details:
06/12/2023
Needs a new main board and lid switch not going to fix at this time.
We serviced a
Samsung Washer
Near Rochester, NY 14623
Jose R
Job Details:
06/12/2023
When diagnosing Samsung washer everything passed on service mode calibrated the unit and educated customer on load size when diagnosing dryer the belt was broken and the dryer motor pulley as well went ahead and replaced belt and motor pulley unit operating with in specs complete
We serviced a
GE refrigerator
Near Webster, NY 14580
Cristian
Job Details:
06/12/2023
06/12/2023 12:46 pm by Cristian Ayala
Leak was coming from the fitting of the waterline install to the fridge recommended adding new fitting to avoid leaks . I added a new fitting to the waterline no leaks.
We serviced a
Samsung refrigerator
Near Webster, NY 14580
Cristian
Job Details:
06/12/2023
If customer calls back will will need Icemaker kit # but it show out of stock . Customer will call Samsung first
We serviced a
samsung refrigerator
Near Rochester, NY 14623
JK
Job Details:
06/12/2023
Refrigerator evap fan is burnt out and will need to be replaced along with temp sensor.
Installed new evap cover and temp sensor ran and tested all is working good.
We serviced a
maytag refrigerator
Near Webster, NY 14580
Chris
Job Details:
06/12/2023
Needs handle , tightened as well as possible
No repair at this time
We serviced a
LG refrigerator
Near Ontario, NY 14519
Chris
Job Details:
06/12/2023
Freezer ice fill tube froze
Customer turned water off but ice maker left on
Advised customer if problem persists needs inlet approx 200-220 plus tax would be due
We serviced a
Samsung washer
Near Rush, NY 14543
JK
Job Details:
06/12/2023
Drain pump impeller stripped and will need to be replaced.
We serviced a
LG washer
Near Rochester, NY 14618
Cristian
Job Details:
06/12/2023
Replace door seal noo leaks working well
We serviced a
Frigidaire oven
Near Macedon, NY 14502
Derek
Job Details:
06/12/2023
Customer is going to install a new igniter. Everything checked out and seems to be working ok.
We serviced a
GE refrigerator
Near Penfield, NY 14526
Chris
Job Details:
06/09/2023
Replaced ice maker 6/20/22
Replaced icemaker under part warranty
We serviced a
Amana refrigerator
Near Rochester, NY 14612
Cristian
Job Details:
06/09/2023
I replace board for the second time #W10890094 but new board won?t take code it?s saying invalid not sure if this is a communication from the display to the board but display is not even available recommend getting a hold of Amana .
We serviced a
Kenmore refrigerator
Near Rochester, NY 14616
JK
Job Details:
06/09/2023
Kenmore/LG compressor has sealed system issue.
We serviced a
GE washer
Near Rochester, NY 14610
Derek
Job Details:
06/09/2023
I replaced the rubber drain hose from the tub to the drain pump. It was cracking and leaking water. Ram and tested afterwards. I didn?t see any leaks.
We serviced a
Samsung Dryer
Near Rochester, NY 14618
Jose R
Job Details:
06/09/2023
Customer unit was not heating up went ahead and replaced heating element and idler unit working with in specs complete
We serviced a
Speed Queen Dryer
Near Irondequoit, NY 14622
JK
Job Details:
06/09/2023
Heating element broken and will need to be replaced as a kit.
6-9-23 Replaced heating element ran and tested all is heating good.
We serviced a
Whirlpool dishwasher
Near West Henrietta, NY 14586
JK
Job Details:
06/09/2023
Ran dishwasher through service mode and numerous wash cycles and can find no leaks instructed customer to monitor and call if needed.
We serviced a
MAYTAG washer
Near Rochester, NY 14625
Tina
Job Details:
06/09/2023
Front load washer is leaking when not in use, took apart and found that water valve is leaking. Ordering a new one and going to come back and install
6/9 installed new inlet valve and it?s working without leaking
We serviced a
Whirlpool Washer
Near Rochester, NY 14619
Jose R
Job Details:
06/09/2023
No defect found when diagnosing dryer every thing was working with in specs when diagnosing washer unit needed the filter to be cleaned went ahead and cleaned it now unit is operating with in specs complete
We serviced a
Kenmore Refrigerator
Near Rochester, NY 14618
Cristian
Job Details:
06/09/2023
Fridge- Complaint of frost build up in FZ. Bottom gasket is torn. Moist air intruding cabinet causing frost and ice. Measured 37.4 degrees in FF and -2.6 degrees in FZ.
Oven- complaint of gas smell during bake/broil and intermittent no light on front right burner. Removed burner cap and scraped away corrosion. Inspected spark and spark is adequate. Unable to reproduce complaint. Cleaned burner with pipe cleaner. Ran several bakes and broil with success each time. This is a direct spark ignition unit and there is ignition lag that can cause small amounts of gas to leak out compared to a hot surface ignition. This is normal operation.
We serviced a
whirlpool washer
Near Fairport, NY 14450
Chris
Job Details:
06/09/2023
Unit will not start
Replaced mcu and unit started working
Door lock tests ok , if customer still has issues would need ccu but appears to be NLA
We serviced a
GE dishwasher
Near North Chili, NY 14514
JK
Job Details:
06/09/2023
Timer bad and will need to be replaced.
6-9-23 Replaced timer ran and tested all is advancing and is leak free.
We serviced a
LG Dryer
Near Rochester, NY 14618
Cristian
Job Details:
06/09/2023
Short Vent and dryer clean done
We serviced a
GE washer
Near Fairport, NY 14450
Tina
Job Details:
06/09/2023
Washer will turn on and pump will hum but nothing happens besides the time counting down. Safety mode was turned off new I let valves were put in by customer.
New board is needed which is over $450 so customer is going to be getting a new appliance
We serviced a
kenmore dryer
Near Hilton, NY 14468
JK
Job Details:
06/09/2023
Replaced drum rear felt and idler wheel kit vacuumed inside and all is running good and quite a clean inside.
We serviced a
Samsung oven
Near Webster, NY 14580
Tina
Job Details:
06/09/2023
Gas oven was taking awhile to heat up, checked amps of igniter and it was only at 2.75. A new one was installed and amps are at 3.3 and oven is heating without issues.
We serviced a
Whirlpool Dryer
Near Fairport, NY 14450
Derek
Job Details:
06/09/2023
Needs a dryer timer $320.00 for repair they?re going to think about it first.
WP3979618
We serviced a
LG washer
Near Fairport, NY 14450
Derek
Job Details:
06/09/2023
Washer making a click8ng. Noise not switching gears properly makin a ratcheting noise. I replaced the clutch and gear shift assy. I also replaced the shift actuator. The washer is nice and quiet. It was shifting in and out of modes properly.
We serviced a
whirlpool dryer
Near Irondequoit, NY 14617
Jose R
Job Details:
06/09/2023
Customer complaint was that there was a gas smell coming from the dryer when operating and monitoring the unit did not get any leaks or gas smell from the gas line went ahead and checked inside of the unit igniter was good and no smell viewed that the coils were short cycling went ahead and replaced coils unit venting right and should be operating with in specs complete
We serviced a
lg Washer
Near Honeoye Falls, NY 14472
Derek
Job Details:
06/09/2023
Needs a new door boot. Installed a new boot and tested no leaks.
We serviced a
GE refrigerator
Near Fairport, NY 14450
Tina
Job Details:
06/09/2023
Leak in the water line connected to valve, also the condenser fan is not working. Gave customer a quote but he is going to get a new fridge
We serviced a
Kenmore refrigerator
Near Pittsford, NY 14534
Cristian
Job Details:
06/09/2023
Will recommend replacing Icemaker
We serviced a
Frigidaire refrigerator
Near Victor, NY 14564
Derek
Job Details:
06/09/2023
Defrosted the freezer, and cleaned out the frozen drain hole. Evap fan is working great. Needs a new door gasket for the freezer the customer is going to order and install
We serviced a
Whirlpool washer
Near Ontario, NY 14519
Chris
Job Details:
06/09/2023
Appears plumbing is restricted and causing drain to back up
Needs plumber
We serviced a
Kitchen aid oven
Near Fairport, NY 14450
Tina
Job Details:
06/09/2023
Board is burned and is no longer available, Ustomer is going to get a new appliance
We serviced a
Samsung Dryer
Near Rochester, NY 14618
Jose R
Job Details:
06/09/2023
Customer cut off fuse went out again went ahead and replaced and also replaced the thermostat in n the motor customer unit is venting right has nice strong pressure if issue happens again would recommend heating element complete
We serviced a
MAYTAG washer
Near Webster, NY 14580
Chris
Job Details:
06/09/2023
Replaced drive shaft, bearing and seal kit
We serviced a
Whirlpool washer
Near Rochester, NY 14618
Jose R
Job Details:
06/09/2023
Customer latch is broken off causing the door not to close properly and latch customer would need door strike replaced door strike unit operating with in specs complete
We serviced a
kenmore washer
Near Fairport, NY 14450
Tina
Job Details:
06/09/2023
Washer makes a grinding/knocking sound when in spin cycle. Ran a diagnostic and sound get louder and more constant the faster it spins. Bearings are bad. Customer is going to be getting a new washer
We serviced a
GE Dryer
Near Rochester, NY 14620
Cristian
Job Details:
06/08/2023
Customer will need new timer KNOB
We serviced a
MAYTAG washer
Near Rochester, NY 14626
Jose R
Job Details:
06/08/2023
Went ahead and and replaced the shocks on the unit calibrated the unit and everything is checking out normal informed customer on Load size and educated how the unit operates complete
We serviced a
Frigidaire refrigerator
Near Webster, NY 14580
Chris
Job Details:
06/08/2023
Replaced flex tray icemaker and checks ok
We serviced a
Bosch dishwasher
Near Penfield, NY 14526
Tina
Job Details:
06/08/2023
Bosch dishwasher had an E23 error code and was not draining. I used shop vac and cleaned out drain hoses and then I replaced drain pump and tested it and it?s working without issues.
We serviced a
Whirlpool washer
Near Rochester, NY 14618
Tina
Job Details:
06/08/2023
SUD error and F21 drain filter was clogged so cleaned out and ran rinse and spring, put in diagnostic mode everything ran good then ran a quick wash go no error code and ran without issues
We serviced a
ge dryer
Near Rochester, NY 14609
Cristian
Job Details:
06/08/2023
Replace therm fuse #tested unit now it heating fine
We serviced a
MAYTAG washer
Near Marion, NY 14505
Derek
Job Details:
06/08/2023
Customer helped me unstack the dryer. Pulled the front off and found the filter was clogged full of debris.