We serviced a
Samsung Washer
Near Victor, NY 14564
Derek
Job Details:
06/25/2024
Drain pump is locked up impeller isn?t spinning. Replaced the drain pump and tested it?s working good.
We serviced a
Maytag dryer
Near Rochester, NY 14616
JK
Job Details:
06/24/2024
Dryer power cord burnt on L1 side and will need to be replaced.
We serviced a
Samsung refrigerator
Near Rochester, NY 14623
Jose R
Job Details:
06/24/2024
Cx has a evap cover issue and also the door for the deli drawer is not being responsive cx will start exploring there options on a new unit
We serviced a
Kitchen aid Refrigerator
Near Rochester, NY 14609
Jose R
Job Details:
06/24/2024
Went ahead and replaced auger and shaft now unit is operating with in specs complete
We serviced a
GE Stove
Near Williamson, NY 14589
Chris
Job Details:
06/24/2024
Replaced oven bake igniter and unit now heats properly
We serviced a
Kenmore refrigerator
Near East Rochester, NY 14445
Derek
Job Details:
06/24/2024
9?yr old Kenmore built by lg. warm everywhere and the compressor is running. Going to call lg to see if they will cover.
We serviced a
frigidaire refrigerator
Near Irondequoit, NY 14617
Cristian
Job Details:
06/24/2024
Replace fan motor in freezer tested unit working normal now wait 24 to 48 hours for proper cooling
We serviced a
Frigidaire Refrigerator
Near Rochester, NY 14623
JK
Job Details:
06/24/2024
FF Damper motor burnt out and will need to be replaced.
06-24-24: Replaced FF damper assembly ran and tested all and all is operating good.
We serviced a
Kitchen Aid Dishwasher
Near Webster, NY 14580
Cristian
Job Details:
06/24/2024
Water leak behind unit told customer to get this fix before using dishwasher
We serviced a
Whirlpool Refrigerator
Near Irondequoit, NY 14622
Cristian
Job Details:
06/24/2024
Replace fan motor tested unit working normal wait 24 to 40 hours for proper cooling
We serviced a
Whirlpool Washer
Near Rochester, NY 14607
Cristian
Job Details:
06/24/2024
Replaced door boot now unit is operating with in specs no leaks complete
We serviced a
frigidaire Microwave
Near Irondequoit, NY 14617
Cristian
Job Details:
06/24/2024
No heat Will recommend
Diode#
Mag #
Hvc #
Customer denied repair
We serviced a
Ge Dryer
Near Rochester, NY 14607
Jose D
Job Details:
06/24/2024
The dryer won't advance in the cycle on site. The belt is broken and will need to be replaced. All fuses and the heating element passed the continuity test. I replaced the belt, ran and tested, the dryer now goes into cycle and is working properly.
We serviced a
electrolux washer
Near Rochester, NY 14625
Chris
Job Details:
06/24/2024
Replaced door bellow and checks ok
We serviced a
Samsung Dryer
Near Fairport, NY 14450
Jose D
Job Details:
06/24/2024
Customer stated that the dryer only had heat for two cycles. The thermal fuse did not pass the continuity test, all other fuses checked out good. Venting is good, and the customer is not overloading. The dryer will need the thermal fuse replaced again. I replaced the fuse, ran and tested, there dryer now has heat again.
We serviced a
Bosch Dishwasher
Near Pittsford, NY 14534
Derek
Job Details:
06/24/2024
I replaced the drain pump it was making a clicking noise and nothing else. I ran and drained 3 times no issues.
We serviced a
Samsung dryer
Near Webster, NY 14580
Chris
Job Details:
06/24/2024
Replaced maintenance/ repair kit and dryer now sounds normal and tests ok
We serviced a
Samsung refrigerator
Near Rochester, NY 14624
JK
Job Details:
06/24/2024
FR evap has frost pattern only first 5" of evaporator unit has a sealed system issue and due to age unit will need to be replaced.
We serviced a
Ge Oven
Near Rochester, NY 14604
Jose R
Job Details:
06/24/2024
Cx unit was spitting a f31 error code indicating the control board thinks something is wrong with probe while on site was not able to replicate issue so would recommend to come back with both probe and control board
We serviced a
Whirlpool Freezer
Near Ontario, NY 14519
Chris
Job Details:
06/24/2024
Unit running and back down to temperature on todays visit - all diag test check ok.
Recommend keeping things off the top and sides of the unit to prevent a possible overheating issue that will shut the cooling off to the freezer
We serviced a
frigidaire Washer
Near Rochester, NY 14612
Cristian
Job Details:
06/24/2024
Replace motor tested unit working normal now
We serviced a
Ge Dishwasher
Near Pittsford, NY 14534
Derek
Job Details:
06/24/2024
The dishwasher seems to be working good. She said the unit wouldn?t drain and was full of dirty water. I tried the dishwasher on two rinse cycles and it drained fine. I did put a hose clamp on the drain line to the sink drain. I ran a Normal cycle and it got half way through before I canceled and drained it. The other complaint is the dishwasher is noisy. It?s an older style ge with an electric motor. The shift mechanism is spring loaded and loud. That?s kinda normal for that unit. The legs are pulled off the dishwasher so when it shifts the solenoid and bracket is touching the floor. This is make the noise resonate and sound louder.
We serviced a
amana refrigerator
Near Rochester, NY 14612
JK
Job Details:
06/24/2024
Compressor has lost compression and lost refrigerant, unit will need to be replaced.
We serviced a
frigidaire oven
Near Penfield, NY 14526
Chris
Job Details:
06/24/2024
Replaced oven bake igniter and unit now heats properly
We serviced a
Kenmore Washer
Near Webster, NY 14580
Chris
Job Details:
06/24/2024
Needs gear box no repair at this time
Estimate approx 375.00-400.00 plus tax would be due on return
We serviced a
Ge Washer
Near Rochester, NY 14620
Jose D
Job Details:
06/24/2024
The motor belt is disconnected and worn out. The washer will need a new pulley belt. I replaced the pulley belt, ran and tested, the washer is now agitating and spinning properly.
We serviced a
Samsung Washer
Near Webster, NY 14580
Jose R
Job Details:
06/24/2024
Washer not draining on site. 5C error code when running the washer through a diagnostic mode. The filter is clean. The drain pump will need to be replaced. I replaced the drain pump, ran and tested, the washer now drains and is working properly. The washer now passes the diagnostic test
We serviced a
Whirlpool WAsher
Near Fairport, NY 14450
Derek
Job Details:
06/24/2024
Bad tub bearing it?s grinding. W10435302 Kit going to be around 315 to repair since the service call is paid. He?s going to discus with wife.
We serviced a
Ge Washer
Near Webster, NY 14580
Jose D
Job Details:
06/20/2024
Not finding any issues on site, everything is working properly. The door lock is working every time i test it. Advised to call back if the issue happens again.
We serviced a
Ge Refrigerator
Near Irondequoit, NY 14609
Cristian
Job Details:
06/20/2024
Replace fridge led light tested unit working normal now
We serviced a
Kenmore Stove
Near Webster, NY 14580
Chris
Job Details:
06/20/2024
Control is NLA and unable to repair
We serviced a
kenmore dryer
Near Fairport, NY 14450
Jose R
Job Details:
06/20/2024
Cx unit was making a noise when in operation and the belt had a lot of wear and tear went ahead and replaced maintenance kit now unit is operating with in specs
We serviced a
BOsch Dishwasher
Near Rochester, NY 14620
JK
Job Details:
06/20/2024
Only stored error code in machine is E09 faulted heater main motor with heater will need to be replaced.
06-20-24: installed new wash motor with heatpump ran and tested all and all is running and heating good.
We serviced a
Whirlpool refrigerator
Near Honeoye Falls, NY 14472
Derek
Job Details:
06/20/2024
Sealed system issue evap has little to no frost on it. Unit has just enough cooling to keep he fridge section cool. Either has a leak, low on refrigerant or the refrigerant has gone bad.
We serviced a
MAyatg Dryer
Near Webster, NY 14580
Chris
Job Details:
06/20/2024
Replaced heating element and vacuumed inside dryer
Unit now heats properly
We serviced a
Samsung refrigerator
Near Webster, NY 14580
Chris
Job Details:
06/20/2024
Removed ice build up from freezer floor and cleared drain duckbill- door now closes - customer will have to monitor the next 24-48 hours and see if temps stabilize , no error codes present on todays visit, will have to realvaluate if problems persist
We serviced a
Whirlpool dishwasher
Near Fairport, NY 14450
Tina
Job Details:
06/20/2024
Dishwasher buttons keep sticking so a new console and buttons would be needed also it does not always start but once he flips the breaker and resets the board it will start so a new board would be needed. Dishwasher is 9 years old due to age and cost of repair customer decided he is going to get a new one.
Washing machine use t be a 24min quick wash now it?s up to 48min.
There is one error code which was for the door lock but when I ran it through diagnostic everything worked without issues. The increase in time seems like a main board issues. Customer decided he is just going to deal with it since it still works it just takes longer
We serviced a
Hotpoint Refrigerator
Near Ontario, NY 14519
Chris
Job Details:
06/20/2024
Unit not self defrosting and building up with ice / frost
Replaced timer and removed ice and unit now is defrosting.
May take 24-48 hours to regulate temperature and stop dripping
We serviced a
Samsung oven
Near Penfield, NY 14526
Jose D
Job Details:
06/20/2024
The customer stated he had an issue where the oven wouldn't reach tempature, but reach tempature after resetting the oven. All the elements passed the continuity test, and the correct voltage is going to every element. The oven seemed to have a more accurate tempature when removing the center divider plate. Not finding any obvious issues on site..advised to call back if they have the issue again, since it seems to be intermittent.
We serviced a
Whirplool refrigerator
Near Fairport, NY 14450
Tina
Job Details:
06/20/2024
Ice maker is not working, I put in service mode and it goes thru harvest then gets stuck in the twist position and it when I try to use the fill open it just keep saying ice maker is moving back to home position.
I checked harness at bottom of door and wires are broken. Customer is not going to repair due to cost
We serviced a
Kitchenaid Refrigerator
Near Hilton, NY 14468
JK
Job Details:
06/20/2024
Customer will need slide rails and brackets and a door seal under warranty.
Replaced slides and rails was able to get seal to work all is closing good.
We serviced a
LG Dryer
Near Rochester, NY 14607
Cristian
Job Details:
06/20/2024
Replace LG dryer maintenance kit tested unit no more noise
We serviced a
LG Oven
Near Penfield, NY 14526
Jose D
Job Details:
06/20/2024
Both the top and bottom oven need an igniter. Both igniters have a low amperage reading and need to be replaced. I replaced both igniters, ran and tested, both ovens are now working properly.
We serviced a
Bosch dishwasher
Near Webster, NY 14580
Chris
Job Details:
06/20/2024
Replaced leaking inlet valve and unit now tests ok -
Water supply shut off valve in basement appears to have a slow leak that?s been going on for some time as copper pipe is very green from oxidation, recommend plumber to replace/ repair. Informed customer of this issue and put picture on file
We serviced a
LG Washer
Near Rochester, NY 14624
JK
Job Details:
06/20/2024
UI Control DC side of voltage is sometimes working causing machine to sometimes work through touch pad UI Control will need to be replaced to correct issue.
We serviced a
GE Washer
Near Webster, NY 14580
Chris
Job Details:
06/20/2024
Needs gearbox but part is NLA - unable to repair
We serviced a
LG refrigerator
Near Irondequoit, NY 14617
Cristian
Job Details:
06/20/2024
(Fridge )-did a coil cleaning everything is working normal
(Dryer) - did a short vent cleaning and dryer cleaning everything is working normal.
We serviced a
Ge Dryer
Near Churchville, NY 14428
JK
Job Details:
06/20/2024
PO# 6033 Dryer in 1412 blower had powder detergent and lint buildup on blower cleaned all ran and tested all is running good.
Unit 212: Dryer idler bent and will need to be replaced along with belt and rear bearings.
We serviced a
Maytag Washer
Near Rochester, NY 14618
Jose R
Job Details:
06/20/2024
Cx complaint was that the washer was leaking when dust unit could not find any leaks inform cx to clean the area up and run unit and educate us on how it?s going also did a vent clean for dryer complete
We serviced a
LG Dryer
Near Fairport, NY 14450
Jose D
Job Details:
06/20/2024
The outside dryer vent cover has a propeller that spins when ever the air is blowing. As the propeller is spinning, it will make a vibrating rattle noise. I advised the customer that the propeller is not needed and can be removed, since the vent still has the proper vent flap to prevent any animals from getting in. I removed the propeller, and the vent no longer makes the noise.
We serviced a
GE Oven
Near Rochester, NY 14624
JK
Job Details:
06/20/2024
Breaker in basement tripped reset ran and tested all is working good.
We serviced a
Samsung Refrigerator
Near Canandaigua, NY 14424
Derek
Job Details:
06/20/2024
Sealed system issue evaporator coils have little to no frost on them. I checked all 3 and none have enough frost on them. It either has a leak or the refrigerant is loose its cooling properties. It?s either a new fridge or a company that can refill the system and test for leaks.
We serviced a
Jenn Air Refrigerator
Near Pittsford, NY 14534
Tina
Job Details:
06/20/2024
Installed new ice maker and it started the cycle and filled before I left.
We serviced a
Samsung oven
Near East Rochester, NY 14445
Jose R
Job Details:
06/20/2024
Cx complaint was that the unit would turn on and off during a pre heat and would be smelling gas when diagnosing unit noticed cx had a bad igniter went ahead and replaced Robert Shaw igniter now unit is operating with in specs complete
We serviced a
Whirlpool refrigerator
Near Pittsford, NY 14534
Jose R
Job Details:
06/20/2024
Went ahead and replaced inlet valve now unit is operating with in specs no leaks complete
We serviced a
GE REfrigerator
Near Fairport, NY 14450
Tina
Job Details:
06/20/2024
Installed new main board and evap temp sensor
We serviced a
LG refrigerator
Near Rochester, NY 14612
Jose R
Job Details:
06/20/2024
Unit was leaking from line went ahead an cut the line and re attached it now unit is operating with in specs complete
We serviced a
Samsung Microwave
Near Pittsford, NY 14534
Tina
Job Details:
06/20/2024
Microwave fan would turn on when door was open but everything else was working without issues. Customer purchased his own door switches and I uninstalled switch assy and one of them was broken so I used the customers and reinstalled and microwave is now working without issues and fan does not come on when door is opened.
We serviced a
GE Refrigerator
Near Fairport, NY 14450
Derek
Job Details:
06/19/2024
Fridge is a 2008 model year. The compressor isn?t turning on and neither is the evap fan. The cooling fins are almost completely free of frost. Some of the parts for this unit are nla. Time for a new fridge.
We serviced a
GE refrigerator
Near Irondequoit, NY 14617
Cristian
Job Details:
06/19/2024
Replace copper line to fridge tests unit no leaks
We serviced a
Frigidaire Oven
Near Webster, NY 14580
Chris
Job Details:
06/19/2024
Replaced thermal Tco and oven appears ok
We serviced a
whirlpool dryer
Near Fairport, NY 14450
JK
Job Details:
06/19/2024
Ran dryer through all setting all settings temps are within normal range, can not get dryer to over heat or shut off prematurely. Temp range never went above 173? in high heat and 147?in low heat.
We serviced a
LG Dryer
Near Rochester, NY 14624
Jose R
Job Details:
06/19/2024
Cx complaint was that the unit would not heat up when diagnosing gas dryer found that the coils were bad on the unit and need to be replaced customer stated that they will be exploring there options on a new u it complete
We serviced a
Samsung oven
Near Webster, NY 14580
Chris
Job Details:
06/19/2024
Replaced bake igniter and unit tests ok
We serviced a
LG Oven
Near Rochester, NY 14607
Cristian
Job Details:
06/19/2024
Replace bake igniter tested unit working normal
We serviced a
GE Refrigeratpr
Near Rochester, NY 14616
JK
Job Details:
06/19/2024
FF Evap fan bad changed ran through service mode all is running good and quiet.
We serviced a
Whirlpool refrigerator
Near Rochester, NY 14606
Cristian
Job Details:
06/19/2024
Did a long vent dryer cleaning
We serviced a
whirlpool refrigerator
Near Webster, NY 14580
Cristian
Job Details:
06/19/2024
If customer calls back will recommend door seal and middle RAIL-MULLN
We serviced a
Smasung Washer
Near Webster, NY 14580
Chris
Job Details:
06/19/2024
Cleared drain trap and unit now drains
Washer sits on a Kenmore pedestal and not secured as it?s the incorrect pedestal recommend customer get correct pedestal so unit does not fall off
We serviced a
frigidaire Microwave
Near Webster, NY 14580
Derek
Job Details:
06/19/2024
The filters look clean I shut the reminder off so it shouldn?t pop up.
We serviced a
Maytag dryer
Near Rochester, NY 14624
JK
Job Details:
06/19/2024
Idler wheel bad replaced as full 6 wheel kit ran and tested all and all is running quiet and normal.
We serviced a
Kitchenaid Refrigerator
Near Webster, NY 14580
Chris
Job Details:
06/19/2024
Replaced both ff door gaskets and freezer light switch - unable to locate any other issues and temps were at set points upon arrival
All checks ok
We serviced a
Maytag WAsher
Near Rochester, NY 14625
Derek
Job Details:
06/19/2024
W11162438 Needs the main board. Goin to be $500 to fix.
We serviced a
bosch Dishwasher
Near North Chili, NY 14514
JK
Job Details:
06/19/2024
Dispenser silinoid tab is rotating out of position was able to put a screw in to hold and all is working good.
We serviced a
Whirlpool Washer
Near Henrietta, NY 14467
Jose D
Job Details:
06/19/2024
The washer is receiving power, but the display is unresponsive. After inspecting the main board, the unit then went into a flood safe mode. When the flood safe mode finished, i put the washer in a diagnostic test, the LEDs are visible now, but the washer is still unresponsive. The washer eventually went through and passed the diagnostic test, and calibration test. Stored error codes are (F0E2- over suds) (F5E1-lid switch fault) (F7E6- motor fault) (F9E1-long drain) (F7E5- shifter fault)...despite the error codes, the washer still pass the diagnostic test and went through a full drain and spin cycle.
We serviced a
Maytag Dryer
Near Fairport, NY 14450
Derek
Job Details:
06/19/2024
Nothing wrong with the dryer just need to hold the button down longer.
We serviced a
Kenmore refrigerator
Near Rochester, NY 14626
Jose R
Job Details:
06/19/2024
Went ahead and replaced water line now unit is operating with in specs no leaks complete
We serviced a
Kenmore Refrigerator
Near Rochester, NY 14609
Jose R
Job Details:
06/19/2024
Customer had a bad auger motor not allowing the ice to dispense customer would need auger
We serviced a
Kenmore Washer
Near Rochester, NY 14618
Jose D
Job Details:
06/19/2024
The washer agitator is not working on site. The agitator dogs are worn out and will need to be replaced. I replaced the agitator dogs, ran and tested, the agitator is now working properly.
We serviced a
Kitchenaid Dishwasher
Near Pittsford, NY 14534
Jose D
Job Details:
06/19/2024
No power on site. The dishwasher is getting the correct voltage, but the display is unresponsive. After checking the display and main board wire connection, the dishwasher then had power. Ran and tested, the dishwasher now has power and is working as it should. Advised to call back if the issue happens again.
We serviced a
Maytag Washer
Near Rochester, NY 14612
Jose D
Job Details:
06/19/2024
The washer won't go into spin cycle on site. The washer drive hub is stripped, and will need to be replaced. I replaced the hub, ran and tested, the washer now goes into a spin cycle and is working properly.
We serviced a
GE Ice Maker
Near Rochester, NY 14626
JK
Job Details:
06/19/2024
Ice jammed in discharge chute cleared all and all is dispensing and working good.
We serviced a
Samsung Washer
Near Rochester, NY 14618
Cristian
Job Details:
06/19/2024
Did a short vent cleaning on the dryer and washer is working within specs
We serviced a
frigidaire Microwave
Near Rochester, NY 14606
Chris
Job Details:
06/19/2024
Needs magnetron
No repair at this time
Estimate approximately 215.00 plus tax would be due
We serviced a
Whirlpool dishwasher
Near Rochester, NY 14609
Jose R
Job Details:
06/19/2024
Cx unit is not circulating causing dishes not to be clean if cx wants to go along with any repair would recommend sump
We serviced a
Samsung Refrigerator
Near Fairport, NY 14450
Derek
Job Details:
06/19/2024
Needs new fan for ice maker cubes are melting and dripping into flapper area. I replaced the fan he?s going to keep an eye on it I might need to order another fan. The connection was different than the original.
We serviced a
GE Dishwasher
Near Pittsford, NY 14534
Tina
Job Details:
06/19/2024
Dishwasher: customer thought it was leaking due to moisture under it in the basement. I ran it and and saw no leaks then I went in the basement and look for any signs of leaking and there was nothing. Dishwasher is working
Refrigerator: the mullion is not closing correctly, it seems the hinge is bad so a new one is being ordered.
Range hood: the user interface is randomly working, the part is on back order. Customer is not sure if she wants to fix. Part number will be in notes just in case. I did let customer know that this job would require 2 techs so there would be an additional fee and labor could be on the highest end of around $300 to the fact the entire hood needs to be taken apart.
All appliances are 15 year old GE Monograms
We serviced a
Ge Range
Near Rochester, NY 14609
Jose R
Job Details:
06/19/2024
Cx complaint was that the oven would take forever to hit temp and also will get a gas smell when diagnosing unit notice cx had a bad igniter went ahead and replaced igniter now unit is operating with in specs complete
We serviced a
Bosch Oven
Near Webster, NY 14580
Chris
Job Details:
06/19/2024
Temp seems to slowly fall off from set point
Would recommend control as all elements check ok
Estimate is appprox 610-640 plus tax would be due on return
No repair at this time
We serviced a
Ge dishwasher
Near Pittsford, NY 14534
Derek
Job Details:
06/19/2024
The child lock was on. Turned it off and it works great.
We serviced a
Samsung Dishwasher
Near Pittsford, NY 14534
Derek
Job Details:
06/18/2024
When I got there the normal light was flashing. I hit the start cancel button for 3 seconds and it drained. I went and started a new normal cycle and it worked fine. I canceled the cycle again and tested a second time?. No issues. It?s possible the door poped open or was bumped during a cycle. This will make the cycle light flash until the start button is turned on again. I toon a pic of the model and ser# if the problem persist even after the cycle is restarted it?s going to need a new for latch and main pcb.
We serviced a
Whirlpool Range
Near Rochester, NY 14616
Jose R
Job Details:
06/18/2024
Cx had a bad igniter went ahead and replaced igniter now unit is operating with in specs
We serviced a
Whirlpool dryer
Near Rochester, NY 14609
Cristian
Job Details:
06/18/2024
Replace door switch tested unit working normal now .
We serviced a
Ge Refrigerator
Near Fairport, NY 14450
Tina
Job Details:
06/18/2024
There was ice built up around the drawer in the bottom of the freezer so that had to be steamed out and once bucket was removed I steamed out the rest of the ice down h the bottom then I steamed out the drain and made sure it was clear.
I removed drain pipe from the back of fridge and cleaned that out because it was clogged up then I used shark bites to fix the crack in the line
Ice is all gone and water dispenser is working without leaking
We serviced a
Samsung Dryer
Near Rochester, NY 14626
JK
Job Details:
06/18/2024
Thermostat blown replaced ran and tested all is heating and running good vacuumed inside of machine see photos, completed short run vent cleaning.
We serviced a
samsung dishwasher
Near Rochester, NY 14610
Chris
Job Details:
06/18/2024
Needs inlet and fill hose
Estimate approx 185.00 plus tax and shipping would be due on return - no repair at this time
We serviced a
Sasmaung Dryer
Near Pittsford, NY 14534
Derek
Job Details:
06/18/2024
I replaced the heating element. I checked the vent and made sure it was clean.
We serviced a
maytag dryer
Near Rochester, NY 14617
Jose D
Job Details:
06/18/2024
The dryer won't go into cycle, it will only give a thump, and then become unresponsive. The main board will need to be replaced. I replaced the main board, the dryer will now go into cycle and works properly.
We serviced a
frigidaire refrigerator
Near Hilton, NY 14468
Jose R
Job Details:
06/18/2024
Cx unit is over freezing in the freezer not going into a defrost causing the fridge to not be cool at all cx will need control box to get issue resolved will need to follow up with cx to inform him if the part is available or not
We serviced a
bosch dishwasher
Near Webster, NY 14580
Chris
Job Details:
06/18/2024
Replaced drain pump for e25 code and unit is now operational