We serviced a
whirlpool dryer
Near Webster, NY 14580
Chris
Job Details:
12/10/2024
Replaced idler and cleaned unit - tests ok
We serviced a
Whirlpool refrigerator
Near Williamson, NY 14589
Chris
Job Details:
12/10/2024
Cleared ice/frost build up and replaced defrost sensor and heat probe - unit now checks ok
We serviced a
ge oven
Near Fairport, NY 14450
Tina
Job Details:
12/10/2024
bake element was burned up and grounded out and was causing it to heat all the time even when off. a new element was installed and it?s working without issues.
pic of old element has been uploaded.
We serviced a
Kenmore WAsher
Near Rochester, NY 14622
Cristian
Job Details:
12/10/2024
Replace door switch tested unit spinning normal now
We serviced a
Frigidaire Freezer
Near Pittsford, NY 14534
Tina
Job Details:
12/10/2024
left side of door was not sealing all the way causing frost build up inside the fridge. i took door off and there was a chunk of ice behind the left rail. that was removed and i got rid of all the frost the. put it back together and door is closing without issues.
We serviced a
Mayatg Waher
Near Webster, NY 14580
Chris
Job Details:
12/10/2024
Replaced top agitator half and tests ok
We serviced a
LG Range
Near Victor, NY 14564
Derek
Job Details:
12/10/2024
I replaced the bak igniter it?s working good now.
We serviced a
Whirlpool Dryer
Near Pittsford, NY 14534
Tina
Job Details:
12/10/2024
Gas dryer has no heat. tested components on back of dryer and all the sensors and fuses were good. took dryer apart and tested igniter, gas coils and flame sensor and those were all good. i took control panel apart and tested timer and it tested bad. customer declined repair and is going to get a new appliance
We serviced a
Frigidaire Stove
Near Webster, NY 14580
Chris
Job Details:
12/10/2024
Replaced bake element and unit now heats good
We serviced a
Maytag Dryer
Near Farmington, NY 14425
Derek
Job Details:
12/10/2024
The new belt tensioner pulley was locked up to the shaft. I cleaned the shaft and replaced the pulley the teflon bushing and lock washer.
We serviced a
Whirlpool washer
Near Penfield, NY 14526
Tina
Job Details:
12/10/2024
refrigerator: ice maker won?t turn on so a new one is needed but due to fridge being 16 years old customer is not going to fix and water was turned off in basement so i turned it on and dispenser is now working.
washer: is 17 years old, washer needs a new gasket, shocks and inner and outer is starting to come apart. customer is going to get a new appliance
We serviced a
Maytag dryer
Near Pittsford, NY 14534
Tina
Job Details:
12/10/2024
timer and know are broken and being ordered.
12/10 installed new timer and know and dryer is now working without issues.
We serviced a
Crosley Refrigertaor
Near Rochester, NY 14623
Jose R
Job Details:
12/10/2024
Cod has a bad compressor not getting a full frost pattern and compressor is running and hot Cx will need to start exploring there options on a new unit
We serviced a
Kenmore Dryer
Near Rochester, NY 14624
JK
Job Details:
12/10/2024
Thermal cutoff blown, replaced and noticed heating element stays on continuous, checked timer and all other relays the sintrifical switch is stuck in the heat position and causing the relays to blow, will need new motor and blower and TCO's not cost affective to repair.
We serviced a
Frigidaire refrigerator
Near Rochester, NY 14623
JK
Job Details:
12/10/2024
Icemaker flapper door fell off replaced back on all is sealing good, button for icu cube selector bent rebent back tested all is working good.
We serviced a
Speedqueen WAsher
Near Ontario, NY 14519
Chris
Job Details:
12/10/2024
Leveled washer and advised on how to level auto legs in future- reattached dryer vent and both checks ok
- washer will have trouble spinning out / balancing rugs and may cause unit to get off level again if rugs are washed
We serviced a
Ge washer
Near Fairport, NY 14450
Tina
Job Details:
12/10/2024
Washer would do everything but spin and drain, I put a jumper wire in and it went into spin and rained all the water out so a new lid lock is needed.
One is being ordered and I will Be back on Tuesday to install
12/10 lid lock was installed and washer run and drains without issues.
We serviced a
Ge washewr
Near Fairport, NY 14450
Tina
Job Details:
12/10/2024
Washer needs new dampers, transmission and center agitator. This machine is 9 years old. They are going to get her a new washer.
We serviced a
Whirlpool Washer
Near Fairport, NY 14450
Tina
Job Details:
12/10/2024
Washer needs a new transmission, pressure sensor and has a motor error. They are going to bet getting a new one.
Tested infinite switch and it?s good so a new burner element is needed. They are not sure if they are going to fix or not so part number will be in the notes if they decide to.
We serviced a
samsung dryer
Near Rochester, NY 14612
Cristian
Job Details:
12/10/2024
Clean the inside dryer for customer. Also did the vent cleaning for them no more noise
We serviced a
KEnmore Dryer
Near Pittsford, NY 14534
Jose R
Job Details:
12/10/2024
Cx needed dryer maintenance kit installed and now unit is operating within with In Specs complete
We serviced a
Samsung Oven
Near Pittsford, NY 14534
Derek
Job Details:
12/10/2024
Needs a new main pcb board. It?s on back order with no eta. DE92-03960A $350 to fix
We serviced a
Whirlpool Dryer
Near Rochester, NY 14622
Cristian
Job Details:
12/10/2024
Replace maintenance kit tested unit no more noise
We serviced a
Samsung Washer
Near Farmington, NY 14425
Derek
Job Details:
12/10/2024
Needs a new washer the drum has fallen out of the back of the unit and is flopping inside the maxhine
We serviced a
Ge washer
Near Mendon, NY 14506
Derek
Job Details:
12/10/2024
I replaced the stripped out coupling that connects the agitator to the gearbox drive shaft. I ran and tested its agitating now.
We serviced a
Samsung Refrigerator
Near Pittsford, NY 14534
Derek
Job Details:
12/10/2024
Needs a new flipper for the door. I replaced the door flipper and it?s closing fine.
We serviced a
Ge Dishwasher
Near Pittsford, NY 14534
Tina
Job Details:
12/09/2024
Replaced wash pump and seal kit - unit tests ok
We serviced a
Whirlpool Oven
Near Fairport, NY 14450
Tina
Job Details:
12/09/2024
Oven takes a long time to heat up, I tested element and it?s good, tested temp sensor and that is also good and when I tested for voltage it was intermittent and the relay just kept clicking. A new board is needed but the range is 25 years old and the part is NLA
We serviced a
LG Oven
Near Penfield, NY 14526
Tina
Job Details:
12/09/2024
The igniter is not giving off an amperage reading, but it is getting the correct voltage. The igniter is faulty and will need to be replaced. I replaced the igniter, ran and tested, the oven now heats up and is running properly. Advised the customer the only way to repair the display not showing all the numbers, is to replaced the control board.
We serviced a
Electrolux Dryer
Near Rochester, NY 14609
Cristian
Job Details:
12/09/2024
When dryer ran after a few min a E64 error code appears so I tested the components and the heating element was bad. I installed a new one alone with temp sensor and ran the dryer for about 15 min and there is no error code.
We serviced a
Ge Refrigerator
Near Rochester, NY 14612
Cristian
Job Details:
12/09/2024
Compressor locked up unit will need new Compressor and 3 way valve and recharged.
We serviced a
Samsung` oven
Near Fairport, NY 14450
Jose R
Job Details:
12/09/2024
Replace bake igniter tested unit heating normal now
We serviced a
frigidaire refrigerator
Near Irondequoit, NY 14609
Jose R
Job Details:
12/09/2024
Cleaned all the ice buildup wait 24 hours for the fridge to get cold again
We serviced a
KEnmore Washer
Near Rochester, NY 14623
Jose D
Job Details:
12/09/2024
Cx has a bad gearcase and will be exploring there options on a brand new unit
We serviced a
whirlpool washer
Near Webster, NY 14580
Chris
Job Details:
12/09/2024
Pressure switch on main PCB going out and sometimes not allowing enough water to enter machine during wash cycle and cloth balling up, then getting out of ballance in spin cycles. Shocks all look good gearcase and motor all look good, Will need main PCB.
We serviced a
JEnn air Stove
Near Rochester, NY 14624
JK
Job Details:
12/09/2024
Replaced front left burner kit and unit is now operational
We serviced a
Samsung Dishwasher
Near Canandaigua, NY 14424
Derek
Job Details:
12/09/2024
Dishwasher leaking into pan from inlet valve and sump to drain hose, will need both parts to correct issues.
We serviced a
Maytag Dryer
Near Brockport, NY 14420
JK
Job Details:
12/09/2024
Lid switch broken, replaced ran and tested with smart hq all is testing good.
We serviced a
GE Oven
Near Victor, NY 14564
Derek
Job Details:
12/09/2024
All flames are burning with orange tips. No adjustment on the valves. I checked the bake and broil they?re the same way. It?s more than likely there?s just less oxygen in the house due to winter and the windows are all closed. If the furnace is gas it will also use oxygen to burn. A built in humidifier on the furnace can make this happen as well.
We serviced a
Maytag Dryer
Near Rochester, NY 14626
Jose R
Job Details:
12/09/2024
Cx unit was making a loud screeching noise while In operation went ahead and replaced maintenance kit now unit is operating with in specs complete
We serviced a
samsung refrigerator
Near Rochester, NY 14609
Jose R
Job Details:
12/09/2024
Cx had a bad door switch causing the door alarm to go off every 2-3 min would need switch to resolve issue
We serviced a
Whirlpool Washer
Near Rochester, NY 14624
Jose D
Job Details:
12/09/2024
The washer has standing water on site, and is unresponsive. The outlet has the correct voltage. When plugging the washer back in, everything is now working as normal. Seems there was just a loose connection from the plug to the outlet. Ran and tested, I made sure that washer went into a spin and drain with no issues.
We serviced a
speedqueen dryer
Near Rochester, NY 14624
Jose D
Job Details:
12/09/2024
The dryer timer is damaged on site, with no knob to be found. The dryer will need a new timer and knob. The element and both fuses passed the continuity test. I replaced the timer and the knob. The dryer now starts up and is working properly. The dryer has good heat.
We serviced a
Samsun Washer
Near Webster, NY 14580
Chris
Job Details:
12/09/2024
Appears something got caught between glass and gasket and pulled seal in - wave service and labor as one time courtesy.
Replaced bellow under part warranty, this will not be covered again.
We serviced a
whirlpool dishwasher
Near Victor, NY 14564
Derek
Job Details:
12/09/2024
I replaced the washer motor and tested it?s working great now.
We serviced a
GE Refrigerator
Near Webster, NY 14580
Chris
Job Details:
12/09/2024
Will recommend display board and control board
We serviced a
lg dryer
Near Rochester, NY 14624
JK
Job Details:
12/06/2024
Wheel kit bad replaced ran and tested all and all is running good.
We serviced a
LG washer
Near Penfield, NY 14526
Cristian
Job Details:
12/06/2024
Replace shocks tested unit working normal
We serviced a
Lg refrigerator
Near Penfield, NY 14526
Chris
Job Details:
12/06/2024
Replaced air tower assembly and damper is now operational
We serviced a
Maytag Washer
Near Henrietta, NY 14467
JK
Job Details:
12/06/2024
Washer bearings bad and leaked water down to motor, unit will need to be replaced.
We serviced a
Whirlpool Refrigerator
Near Fairport, NY 14450
Derek
Job Details:
12/06/2024
Evap fan sounds rough like it?s going bad. Vibrating and noisy its cooling right now and doing ok but that fan sounds like it?s barely hanging on. It needs the coils cleaned. I replaced he fan and it?s much quieter.
We serviced a
Whirlpool Washer
Near Webster, NY 14580
Chris
Job Details:
12/06/2024
Replaced drain pump assy and checks ok
We serviced a
WHirlpool Oven
Near Irondequoit, NY 14609
Jose D
Job Details:
12/06/2024
The stove top need a new spark module, but I'm not able to locate the part, picture of the module is attached, along with the model number. The oven needs a new igniter.
We serviced a
Maytag refrigerator
Near Irondequoit, NY 14622
Cristian
Job Details:
12/06/2024
Clean out little ice in fridge also he wants to fix stove will make a new ticket
We serviced a
Samsung Refrigerator
Near Pittsford, NY 14534
Derek
Job Details:
12/06/2024
I replaced the defrost drain tubes in the back of the fridge. The one was all clogged up.
We serviced a
Samsung Refrigerator
Near Penfield, NY 14526
Tina
Job Details:
12/06/2024
Refrigerator FF and FZ section are both warm. The lights all work, both evaporator fans work and the condenser fan works. I took cover off control board and the red light is flashing 4 times which indicated a locked up compressor. Customer is going to call Samsun because this fridge is from 2021 and there is a sticker on the front that says the compressor and inverter are covered for 10 years.
We serviced a
electrolux washer
Near Pittsford, NY 14534
Tina
Job Details:
12/06/2024
when you try and turn machine in and hit start you hear clicking coming from main board. i was able to get into service mode and all components worked but motor didn?t turn on. I looked error codes up and got 5E error which is communication between main control board and motor control.
it?s recommended to replace main board and possibly UI so a quote was given for both along with the valve assy due to it being rusted and has a slight leak.
customer decline repair and is going to get a new machine.
when you google error it says it?s a drain issue but drain pumped worked in service mode so i called senior tech and asked him about it and he said to go with the tech sheet says and i did let customer know this.
We serviced a
Kenmore Oven
Near Rochester, NY 14623
Jose R
Job Details:
12/06/2024
Cx has a bad board not sending the voltage to the igniters and also the ignition switch are bad not allowing the cooktop to light up Cx will be exploring there options on a new unit
We serviced a
JEnn air Dishwasher
Near Victor, NY 14564
Derek
Job Details:
12/06/2024
Needs a new door gasket. I cleaned the scaling and hardness that was built up on the door sweep and around the door frame plus hinges. I ran and tested and there was no leaking after 20 min of running.
We serviced a
frigidaire refrigerator
Near Webster, NY 14580
Cristian
Job Details:
12/06/2024
Will recommend freezer fan motor. Customer will think about the repair.
We serviced a
Ge washer
Near Rochester, NY 14624
Jose D
Job Details:
12/06/2024
The washer keeps adding water when trying to run a drain and spin cycle. The smart hg diagnostic tools shows there are multiple unblalancing codes. Oil underneath the washer, and the shocks feel bouncy.
We serviced a
Whirlpool Oven
Near Williamson, NY 14589
Chris
Job Details:
12/06/2024
Unable to duplicate issue in todays visit - if problem returns recommend new EOC and harness
No repair at this time
Estimate to replace is approx 400.00 plus tax due on return
We serviced a
LG Dryer
Near Pittsford, NY 14534
Tina
Job Details:
12/06/2024
dryer venting gained thru the attic and out the roof so gave them dryer vent wizards number. i did take dryer apart and cleaned it out and i cleaned out the filter in the front load washer.
We serviced a
Whirlpool WAsher
Near Churchville, NY 14428
JK
Job Details:
12/06/2024
Need PO# Main gearcase bearings and spider gear bad and will need to be replaced.\
PO: 8632
We serviced a
samsung refrigerator
Near Fairport, NY 14450
JK
Job Details:
12/06/2024
Icemaker sensor arm froze from moisture buildup from previous repair, cleared ice from bell arm all is working good.
We serviced a
KEnmore Microwaveq
Near Penfield, NY 14526
Chris
Job Details:
12/06/2024
Replaced magnetron, wave cover and appears ok
We serviced a
Maytag Dryer
Near Macedon, NY 14502
Tina
Job Details:
12/06/2024
dryer won?t start just throws an error code, i checked board and there is a burn mark (pic attached) dryer is 16 years old and board is NLA. customer is going to get a new appliance
We serviced a
frigidaire refrigerator
Near East Rochester, NY 14445
Chris
Job Details:
12/06/2024
unit warm apon arrival , 0 volts to outlet. Found gfci outlet on opposite counter tripped - reset and refrigerator is now working. If continues to be a problem would probably start with replacing the counter top gfci outlet as it may be getting weak before we replace refrigerator components
We serviced a
Samsung oven
Near Rochester, NY 14606
JK
Job Details:
12/06/2024
Oven was out of calibration adjusted +10 ran and tested all and temps are settling hight is 378? low is 340? all was calibrated at factory 350?.
We serviced a
Whirlpool Washer
Near Ontario, NY 14519
Chris
Job Details:
12/06/2024
Replaced shift actuator and belt - unit now passes all diag tests in service mode
We serviced a
Maytag Dryer
Near East Rochester, NY 14445
Cristian
Job Details:
12/05/2024
Repalce belt tested unit working normal now
We serviced a
KEnmore Refrigerator
Near Pittsford, NY 14534
JK
Job Details:
12/05/2024
Replaced main PCB started unit allowed to run checked tems at FF vent and after 15 minutes temperature at vent is down to 37?
All is running and cooling good adviced customer to allow 24 hours of run time before restocking.
We serviced a
amana refrigerator
Near Rochester, NY 14609
JK
Job Details:
12/05/2024
Jazz board bad will not come out of defrost mode, put in FD replaced jazz board tested all from board and all is working good.
We serviced a
Whirlpool Washer
Near Webster, NY 14580
Chris
Job Details:
12/05/2024
Replaced drive shaft and seal kit - unit tests ok
Recommend letting seal cure for 4-6 hours before use
We serviced a
Maytag washer
Near Pittsford, NY 14534
JK
Job Details:
12/05/2024
Machine will not advance through cycles, service pointer W11624962 will need to replace main ACU adviced customer to contact Whirlpool and they will pay for repair.
1-800-807-6777
We serviced a
Whirlpool WAsher
Near Webster, NY 14580
Jose R
Job Details:
12/05/2024
Replaced actuator and ran a cycle unit completed a cycle inform Cx to run a load and educate us on how it?s going
We serviced a
whirlpool refrigerator
Near Fairport, NY 14450
Tina
Job Details:
12/05/2024
customer said ice maker wasn?t working, when i opened freezer it was packed and food had fallen into ice bucket and ice maker was off. i removed some stuff and took cover off then turned ice maker on and pushed door switch. ice maker went into harvest mode and filled w water. ice maker works without issues.
i talked to customer about over packing fridge and explain if something triggers that the ice bucket is full it won?t make more ice and talked to her about air flow with a lot of stuff in freezer.
did a long run vent cleaning. a lot of helicopters from trees came out along w peanuts so after i cleaned it i went into the basement to unhook part of vent to take a look inn to make sure there wasn?t anything else and i found a couple acorns at the bottom of it so those were removed.
venting is clean.
We serviced a
GE Refrigerator
Near Honeoye Falls, NY 14472
Derek
Job Details:
12/05/2024
I replaced the filter housing and installed the filter it?s working great now.
We serviced a
Samsung dishwasher
Near Penfield, NY 14526
Chris
Job Details:
12/05/2024
Water leak causing LC code has dried up and unit is working apon arrival - let unit run 45 minutes and found one drop of water rear right side appears to be a tub issue and not cost effective to repair
We serviced a
whirlpool oven
Near Canandaigua, NY 14424
Derek
Job Details:
12/05/2024
I tested all the top burners and found no leaks. I tested them just because I was there although the oven seemed to be the problem. I ran bake for a good 20 min on 350. The electronic ignition is sparking every time and has a nice clean spark. I used my gas probe and tested all around the gas lines and burner. No leaks detected. I also tested around the main valve and no leaks there. I got a small whiff of gas when the stove initially fired up the first time. I also had the door open and it takes about a 1-1.5 seconds for the burner to completely lite. It?s possible it?s an intermittent issue and that if they do smell gas to def give us a call.
We serviced a
Whirlpool Oven
Near Webster, NY 14580
Cristian
Job Details:
12/05/2024
Replace spark module #tested unit working normal now
We serviced a
GE Stove
Near Canandaigua, NY 14424
Derek
Job Details:
12/05/2024
WB24X25013 Switch
WB30T10130 Burner is bad going to be $450 to fix going to hold off and think about it.
We serviced a
GE Oven
Near Rochester, NY 14626
JK
Job Details:
12/05/2024
RS hinge bent and will need to be replaced customer will order and call us to replace.
We serviced a
Kitchen aid refrigerator
Near Penfield, NY 14526
Jose R
Job Details:
12/05/2024
Cx not having a single frost pattern build up in the fridge compressor would need to be replaced would need to get in contact with manufacturer to get it covered
We serviced a
kitchen aid DISHWASHER
Near Webster, NY 14580
Chris
Job Details:
12/05/2024
Needs new pumps
No repair at this time
Estimate approx 400-420 plus tax would be due if repaired
We serviced a
Ge oven
Near Fairport, NY 14450
Tina
Job Details:
12/05/2024
did high lows and the temp is sitting lower than it should so I calibrated it up 20? told customers to use it for a bit to see if it works if not than a control board is needed.
We serviced a
Ge refrigerator
Near Fairport, NY 14450
Tina
Job Details:
12/05/2024
Customer stated that when she flushes toilet the fridge water dispenser drips water but it?s intermittent. I had customer flush her toilet she uses all the time multiple times and no water dripped out. I flushed the guest toilet multiple times and we flushed them both at the same time and still no water.
I looked over the fridge and there is no issue with it. If it starts again this is a plumbing issue that would appear to be an issue with the water pressure.
We serviced a
Kitchenaid Dishwasher
Near Churchville, NY 14428
JK
Job Details:
12/05/2024
Water Valve in basement was turned off to dishwasher, turned valve on and all is filling and running good.
We serviced a
whirlpool oven
Near Canandaigua, NY 14424
Derek
Job Details:
12/05/2024
Needs a new door lock motor isn?t stuck closed. I replaced the motor and it?s working good.
We serviced a
Frigidiare Stove
Near Hilton, NY 14468
Jose R
Job Details:
12/05/2024
Cx would need membrane which they will not be going along with the repair and would be getting a new unit
We serviced a
Whirlpool Refrigerator
Near Hilton, NY 14468
Jose R
Job Details:
12/05/2024
Cx will need ice maker defrost heater and defrost thermostat
We serviced a
Frigidaire Refrigerator
Near Farmington, NY 14425
Derek
Job Details:
12/05/2024
5303918498 needs a board
5304491944 Starter
It?s going to be about $650 to fix it roughly. Going to discuss with his wife.
We serviced a
frigidaire refrigerator
Near Pittsford, NY 14534
Tina
Job Details:
12/05/2024
the error code given was for the evap fan so that was replaces the fort time but the FZ door switch was also broken so that was ordered. when i came to put the door switch in i had to pull the fridge out to u plug it and when i pulled it out i saw that there was a rust spot that went down almost the entire fridge and there was a ball of ice still on the back of it. i let customer know about it and what that meant and they are going to be getting a new appliance.
We serviced a
GE Refrigerator
Near Rochester, NY 14626
Jose R
Job Details:
12/04/2024
Did a software update on the unit while on site the unit was working fine Cx stated that it happens every couple of days informed him to monitor unit and educate us on how it?s going
We serviced a
GE Dishwasher
Near Macedon, NY 14502
Tina
Job Details:
12/04/2024
Dishwasher was not draining but pump was running, I unhooked the drain hose on the dishwasher and used by shop van to get it the water but no5ing was coming out so I pulled dishwasher out and unhooked at drain pump and tried that way but hose was clogged. I used my dryer vent attachments and ran it through the line and unclogged it and I did it a few times then vacuumed it all the loose stuff and dishwasher is now draining without issues.
We serviced a
Speed queen washer
Near Webster, NY 14580
Chris
Job Details:
12/04/2024
Needs spin basket assy
May be under factory part warranty recommend customer contact factory service
Warranty info https://docs.alliancelaundry.com/tech_pdf/Production/200582en.pdf
Estimate for us to replace is 1675.00-2007.00 plus tax and shipping due on return no repair at this time
We serviced a
maytag dryer
Near Webster, NY 14580
Chris
Job Details:
12/04/2024
Replaced idler assembly and short section of vent - unit tests ok
We serviced a
Frigidaire Refrigerator
Near Webster, NY 14580
Chris
Job Details:
12/04/2024
Syef code - reset computer and started working - if problem returns needs new control/ fan kit
Estimate is approx 510.00 plus tax and shipping due on return - no farther repair at this time
Customer requested mail receipt
We serviced a
LG Dryer
Near Pittsford, NY 14534
Tina
Job Details:
12/04/2024
Venting came unattached from wall so dryer was moved and washer had to be moved some also then the venting was reattached with a clamp and tape. Ran dryer before putting back and everything is working without issues. While dryer was moved out I cleaned behind it and vacuumed up all the lint from it coming apart.
We serviced a
Electrolux refrigerator
Near Rochester, NY 14609
Jose R
Job Details:
12/04/2024
Cx top shelf was not sitting right not allowing the door to close properly went ahead and made adjustments and cleaned up the frost now unit is operating with in specs complete