We serviced a
LG Refrigerator
Near Rochester, NY 14609
Cristian
Job Details:
10/04/2024
Loose housing in the door, causing leak reattached hosing no leaks
We serviced a
Maytag Washer
Near Rochester, NY 14625
Tina
Job Details:
10/04/2024
Washer drain pump was running when plugged in but after a couple minutes it turned off. I put in diagnostic and went through everything without issues.
Ran a quick was and it completed without issues.
It appears the washer got stopped before it completed all cycles and the drain pump had to finish draining water that?s why it was running.
Venting is about 40? long and part of it goes behind insulation in the basemen and can?t be seen. Customer said his handyman usually cleans it.
We serviced a
Samsung Washer
Near Rochester, NY 14621
Jose R
Job Details:
10/04/2024
Cx unit would not engage and want to start a cycle cx has a bad main board but he board is discontinued and no longer available cx will have to start exploring there options on a new unit complete
We serviced a
Ge dishwasher
Near Irondequoit, NY 14609
Jose D
Job Details:
10/04/2024
The heater did not get hot during the smart HQ heater test, but the element is still good. The dishwasher will need a new tco kit.
We serviced a
frigidaire Oven
Near Pittsford, NY 14534
Tina
Job Details:
10/04/2024
oven has an F3 error which is a temp sensor but the temp sensor tested good along with the elements and TCO so a board was needed but the oven is 20years old and is NLA.
customer had me look at fridge due to condensation and there was ice build up behind the deli drawer but it did not have an FF evap fan also the water reservoir was frozen so smart HQ was hooked up and there were no error codes and all components were tested and everything tested good. customer said they were going to unplug and defrost themselves.
We serviced a
Samsung Refrigerator
Near Fairport, NY 14450
Tina
Job Details:
10/04/2024
Installed evap cover and fan is working
We serviced a
Maytag oven
Near Rochester, NY 14623
JK
Job Details:
10/04/2024
Bake and broil igniters are burnt out, replaced both ran and tested all is working good.
We serviced a
Frigidaire Refrigerator
Near Fairport, NY 14450
Jose R
Job Details:
10/04/2024
Went ahead and did a coil clean and also cleaned drain hole and drain hose now unit is draining properly and should not be leaking and building ice on the bottom of the freezer complete
We serviced a
maytag dryer
Near Pittsford, NY 14534
Jose R
Job Details:
10/04/2024
Cx unit was not providing the 240 volts causing the unit not to heat up went ahead and and flip the breaker off and on and now unit is providing proper volts and is heating up complete
We serviced a
GE Dryer
Near Victor, NY 14564
Tina
Job Details:
10/04/2024
When dryer is running it makes a very loud sound. I took apart and the rollers are good and it sounds like the motor. A motor, blower wheel and idler are needed. Customer is going to call GE to see if this could be covered because it?s just out of warranty. Parts number will be in notes if they end up using us.
Tuesday 8-12 is a slot I told them I could come back.
We serviced a
LG dryer
Near Brighton, NY 14610
Jose R
Job Details:
10/04/2024
Cx moister sensor and housing for the sensor is broke will need to come back to install parts to make sure unit is operating with in specs
We serviced a
Ge dryer
Near Pittsford, NY 14534
Jose D
Job Details:
10/04/2024
The dryer seems to have an issue with its wire harness. I would recommend to have the wire harness replaced if the issue continues.
We serviced a
Samsung Refrigerator
Near Penfield, NY 14526
Chris
Job Details:
10/04/2024
Needs icemaker , ice bucket and also has frozen ff evap fan and needs cover and drain kit in ff section
Estimate approx 815.00 plus tax and shipping
Customer has a home warranty and thinks warranty is supposed to pay for service.
$118.79 ( 109.99 plus tax due for trip )
We serviced a
amana refrigerator
Near Webster, NY 14580
Chris
Job Details:
10/04/2024
Vacuumed condenser and machine compartment area.
Damper motor is noisy but working
Estimate would be approx 235.00 plus tax would be due on return if orded
We serviced a
Kitchen Aid Dishwasher
Near Irondequoit, NY 14617
Cristian
Job Details:
10/04/2024
Didn?t see nothing wrong in dishwasher but customer want to get filter head replace on the fridge
We serviced a
Maytag Washer
Near Rochester, NY 14626
Cristian
Job Details:
10/04/2024
Will need a display board. Customer doesn?t want to fix.
We serviced a
frigidaire oven
Near Rochester, NY 14612
Cristian
Job Details:
10/04/2024
Replace igniter # test unit working normal now
We serviced a
Whirlpool dishwasher
Near Rochester, NY 14624
JK
Job Details:
10/04/2024
Main wash motor bad and will need to be replaced.
10-4-24:Replaced main wash motor and grommet ran and tested all for leaks and run ability all is leak free and running good.
We serviced a
Whirlpool Washert
Near Walworth, NY 14568
Chris
Job Details:
10/04/2024
Replaced bearing and drive shaft kit - unit tests ok
We serviced a
Kenmore stove
Near Rochester, NY 14623
JK
Job Details:
10/04/2024
Orfices clogged cleared clog and all are lighting and a good flame.
We serviced a
Whirlpool dishwasher
Near Rochester, NY 14619
JK
Job Details:
10/04/2024
Wash motor bad getting 120v from computer to motor plug, wash motor will need to be replaced. Customer will replace unit due to age of appliance.
We serviced a
GE refrigerator
Near Victor, NY 14564
JK
Job Details:
10/04/2024
Door gasket bad and will need to be replaced along with door bushings.
We serviced a
Washer Maytag
Near Rochester, NY 14618
Jose D
Job Details:
10/04/2024
Hearing a knocking sound when the washer is agitating. The motor rotor was loose. No damage to the motor rotor or stator. I tightened the motor rotor but the washer is still making a knocking noise during agitation. More then likely it's the washers gear case. There is also oil splatter underneath the washer. F5E2 F5E3 stored error code(lid lock) seen the lid lock error code at the end of the spin cycle. F2E1 (control/user interface).
We serviced a
Maytag refrigerator
Near Fairport, NY 14450
Cristian
Job Details:
10/04/2024
Replace Jazz board and thermostat wait 24 hours for proper cooling
We serviced a
Whirlpool Refrigertaor
Near Rochester, NY 14618
Cristian
Job Details:
10/04/2024
Replace all hinge parts on the left door tested unit closing normal now
We serviced a
Maytag Stove
Near Rochester, NY 14625
Tina
Job Details:
10/04/2024
Customer is just going to keep using and not repair.
We serviced a
Maytag Washer
Near Rochester, NY 14618
Jose D
Job Details:
10/04/2024
The door boot seal has mold on it, therefore the customer will like it replaced. I repalced the door boot seal, ran and tested, everything is working properly.
We serviced a
Bosch dishwasher
Near Penfield, NY 14526
Chris
Job Details:
10/04/2024
Replaced water inlet valve and unit is now working properly
We serviced a
whirlpool dishwasher
Near Fairport, NY 14450
Tina
Job Details:
10/03/2024
dishwasher did not leak during service mode so i did 60min quick wash and it still didn?t leak but the insulation in door was wet. due to appliances being 8 years old and a plastic tub customer is going to get a new one.
ice maker was frozen in so i steamed it out and ice maker went into harvest cycle.
customer is going to call samsung to see if they are covered.
customer got charged half the labor today.
if samsung does not cover and customer calls up to replace ice maker part number is in notes and they will be charged the remainder of the labor.
We serviced a
Whirlpool Dryer
Near Irondequoit, NY 14617
Jose D
Job Details:
10/03/2024
The igniter has the correct amperage, but the dryer isn't always creating a flame. The gas valves are faulty and will need to be replaced. Replacing the gas valves did not correct the issue. The gas valve assembly will need to be replaced.
We serviced a
Frigidaire Micorwave
Near Rochester, NY 14616
Jose R
Job Details:
10/03/2024
Cx plastic on the inner door broke off causing the latch and the spring not to be on leading to the door not closing properly inform cx that she would need new door inform cx that they can get it on Amazon or eBay for cheaper price and if wanting to go along with the repair to call us back and let us know complete
We serviced a
Maytag Washer
Near Rochester, NY 14612
Jose D
Job Details:
10/03/2024
The washer won't go into a full cycle, and seems to only advance more sometimes when set on a quick wash. The main board is faulty and will need to be replaced.
We serviced a
Whirlpool Dishwasher
Near Pittsford, NY 14534
Derek
Job Details:
10/03/2024
She?s going to run a cleaning load of bleach. I really didn?t see much slime or grime in her drain hose or the garbage disposal.
We serviced a
Kitchenaid Dishwasher
Near Pittsford, NY 14534
Derek
Job Details:
10/03/2024
I found that there was broken glass in the dishwasher. Some of it made its way to the drain pump. I vacuumed out all the water and got the glass out of the pump housing. I ran and tested it a few times and it?s working great now.
We serviced a
maytag washer
Near Webster, NY 14580
Chris
Job Details:
10/03/2024
Cleaned filter screen in valve and water flow greatly improved- if screen keeps plugging customer will need to call plumber to figure out where all the sediment is coming from
We serviced a
MAytag Oveb
Near Rochester, NY 14626
Cristian
Job Details:
10/03/2024
Replace board tested unit heating normal now
We serviced a
Maytag dryer
Near Rochester, NY 14606
Jose R
Job Details:
10/03/2024
Cx had the part provided went ahead and installed the maintenance kit now unit is not squeaking and operating with in specs complete
We serviced a
GE Dishwasher
Near Webster, NY 14580
Cristian
Job Details:
10/03/2024
Replace pressure switch # tested unit working normal
We serviced a
frigidaire refrigerator
Near Rochester, NY 14616
JK
Job Details:
10/03/2024
Evap fan bad changed ran and tested all and all is running good.
We serviced a
Maytag Washer
Near Pittsford, NY 14534
Tina
Job Details:
10/03/2024
Customers met had washer feet on wooden board and had be had fallen off and the foot was loose. Customer wanted board removed and washer leveled on the ground. After I leveled feet I ran a small load and it and through without issues and no walking
We serviced a
Whirlpool Refrigerator
Near Fairport, NY 14450
JK
Job Details:
10/03/2024
Main PCB bad on run relay side and will need to be replaced.
10-3-24: Installed new Main PCB ran and tested all and all is cooling good.
We serviced a
Whirlpool Washer
Near Webster, NY 14580
Chris
Job Details:
10/03/2024
Replaced blown suspension support kit and replaced stripped agitator- unit now tests ok
We serviced a
Kenmore Refrigertaor
Near Penfield, NY 14526
JK
Job Details:
10/03/2024
Water inlet valve cracked replaced ran and tested all is leak free and running good, water fill tube inside freezer frozen steamed and all is filling with no issues.
We serviced a
Whirlpool Dishwasher
Near Spencerport, NY 14559
JK
Job Details:
10/03/2024
Electrical wires where installed onto wire coating and not on wire itself causing sporadic electrical shorts and throwing the F1E1 error code, repaired and connected wires properly, cleaned drain pump ran and tested all and all is working good if problem returns will need ECB.
We serviced a
maytag dryer
Near Irondequoit, NY 14609
Cristian
Job Details:
10/03/2024
Replace igniter tested unit heating normal now
We serviced a
Whirlpool Dryer
Near Walworth, NY 14568
Tina
Job Details:
10/03/2024
washer goes through all the cycles even the first spin but won?t go into final spin. the time does not go forward. the timer is NLA
Dryer needs a vent cleaning. tested all components and there is heat it just takes more than one cycle to dry completely. venting goes up behind a wall then runs along the rafters and comes out higher up outside. customer is looking to replace so Dryer Vent Wizards was recommended to them.
We serviced a
LG Washer
Near Rochester, NY 14615
Jose R
Job Details:
10/03/2024
Cx unit was not going into a drain pose and did not know where the filter is located went ahead and educated them on the operation of the unit and cleaned out the filter now unit is operating with in specs complete
We serviced a
samsung washer
Near Webster, NY 14580
Chris
Job Details:
10/03/2024
Needs main pcb
Estimate is approx 412.00 plus tax and shipping due on return if orderd
No repair at this time
We serviced a
GE Dryer
Near Rochester, NY 14625
Tina
Job Details:
10/03/2024
the slides on the bearing assy broke off and the assy is cracked so the top assy was ordered and it comes with the slides.
front load washer filter was cleaned along with the gasket.
top bearing assy was installed and dryer is running without issues.
We serviced a
frigidaire oven
Near Hilton, NY 14468
Jose D
Job Details:
10/03/2024
The main board is faulty and will need to be replaced..burn marks near the boards relay.
We serviced a
maytag dryer
Near Irondequoit, NY 14617
Jose D
Job Details:
10/03/2024
The thermostat fuse was faulty. I repalced the fuse ran and tested, the dryer now has heat and is working properly.
We serviced a
Kenmore refrigerator
Near Rochester, NY 14618
Cristian
Job Details:
10/03/2024
Seal system issue will recommend refilled refrigerant
We serviced a
Samsung WAsher
Near Rochester, NY 14613
Jose R
Job Details:
10/03/2024
Cx had a bad drain pump causing the unit not to drain and go into a spin mode went ahead and replaced pump and ran the unit seen it fill with water and the put it on drain and spin and it did complete the cycle complete
We serviced a
Ge Refrigerator
Near Penfield, NY 14526
JK
Job Details:
10/03/2024
Defrost heater wire bad replaced tested all and all is working and cooling good, defrosted evap fully. After starting temperature went from 74?at FR evap cover to 38? in 14 minutes.
We serviced a
Whilrpool dryer
Near Macedon, NY 14502
Derek
Job Details:
10/03/2024
Needs a thermal kit W10169881
Also needs a heater element WP8573069
$425 to repair
We serviced a
samsung dryer
Near Webster, NY 14580
Chris
Job Details:
10/03/2024
Replaced heating element and unit now heats properly- however customer asked me to check vent and it appears vent is disconnected somewhere inside of wall and we cannot access to repair - recommend a contractor or possibly vent wizard to repair vent
We serviced a
Whirlpool WAsher
Near Rochester, NY 14622
Cristian
Job Details:
10/03/2024
Did a short vent dryer cleaning customer wants to get washer door gasket replace
We serviced a
Ge refrigerator
Near Rochester, NY 14617
Jose R
Job Details:
10/03/2024
Cx has dim led lights inside of the fridge causing the u it not to light up would need to replace all led lighting
We serviced a
Kenmore refrigerator
Near Fairport, NY 14450
Tina
Job Details:
10/03/2024
Valve is cracked and water is leaking so a new one is being order and will be back for install
We serviced a
Maytag Washer
Near Pittsford, NY 14534
Derek
Job Details:
10/03/2024
I replaced the suspension rods they were bent and causing the washer to be out of balance. Also the washer was tilted way forward and not level. I leveled the washer. It?s way better now it?s not banging around on spin.
We serviced a
samsung dryer
Near Webster, NY 14580
Chris
Job Details:
10/03/2024
Replaced belt and idler pulley assembly - unit is now working properly
We serviced a
Whirlpool dishwasher
Near Rochester, NY 14616
Jose R
Job Details:
10/03/2024
Cx unit was leaking from the wash motor went ahead and recommend to replace the sump assembly
We serviced a
Whirlpool Washer
Near Rochester, NY 14604
JK
Job Details:
10/02/2024
Unit 1: RPS sensor bad replaced ran and tested all is running good.
Unit 2: Ran washer through service mode and no leaks all components check good.
Unit3: noise filter bad changed, main PCB bad also swapped with bad bearing machine ran and tested all and all is working good.
Unit 4:Ran washer through service mode and no leaks all components check good.
Unit 5: RPS sensor bad along with door, changed RPS sensor and swapped door with bad machine ran and tested all and all is working and running good.
We serviced a
LG Washer
Near Rochester, NY 14604
JK
Job Details:
10/02/2024
Unit 1608 washer dryer noise filter bad changed noise filter from used machine, ran and tested all is working good.
We serviced a
samsung dryer
Near Pittsford, NY 14534
Jose R
Job Details:
10/02/2024
Cx had a bad thermistor and thermostat causing the unit not to run at all went ahead and replaced both parts now unit is operating with in specs informed cx on making sure to clean vent complete
We serviced a
Samsung oven
Near Williamson, NY 14589
Chris
Job Details:
10/02/2024
Cleaned broil burner and broil is now lighting
Replaced bake igniter for bake and convection and unit now heats well.
** bake and broil burners will never be on at the same time in normal operations .
Microwave appears to have faulty mag and needs to be replaced
Estimate approximately 245.00 plus tax would be due on return - no repair at this time on microwave
We serviced a
GE Oven
Near Pittsford, NY 14534
Tina
Job Details:
10/02/2024
oven would be set to 350 and then would randomly jump to 500 then go back down. i pulled oven out and tested temp sensor and it tested good and both elements tested good so a new board was needed. board is NLA due to appliance being 24 years old so they are going to get a new one.
washer filter was cleaned
We serviced a
LG Dryer/washer
Near Rochester, NY 14610
Jose D
Job Details:
10/02/2024
U5 error code on site, which incates the machine is sensing an over vibration, or an unbalcing issue. Ran and tested with towels, and the washer completed the spin cycle with no issues. Advised that under loading , and over loading can potentially cause the washer to go out of balance, and too always do atleast a medium load.
We serviced a
Samsung Washer
Near Pittsford, NY 14534
Cristian
Job Details:
10/02/2024
Ran a few times with few clothing no leaks, educated customer on loads for the upper washer
We serviced a
Ge stover
Near Rochester, NY 14617
Cristian
Job Details:
10/02/2024
Will need the front left and front right burner customer will think about the repair
We serviced a
LG Washer
Near West Henrietta, NY 14586
Jose R
Job Details:
10/02/2024
Cx complaint was that there were flakes coming onto the clothes went ahead and removed the stator and was able to clean the inside of the tube and shaft and also cleaned agitator inform cx on affresh complete
We serviced a
Ge washer
Near Rochester, NY 14625
Cristian
Job Details:
10/02/2024
Will recommend water valve customer going to fix him self
We serviced a
Samsung Range
Near Palmyra, NY 14522
Derek
Job Details:
10/02/2024
We serviced a
Whirlpool refrigerator
Near Rochester, NY 14610
Jose R
Job Details:
10/02/2024
Customer needed door latch for dishwasher also inform cx that the fridge is functioning fine and if it keeps on leaking it?s pretty much non repairable got a second tec on site for another opinion complete
We serviced a
Ge diahwasher
Near Canandaigua, NY 14424
Derek
Job Details:
10/02/2024
The bracket for the top of the upper spray arm had broken off. It?s welded the the inner housing of the dishwasher. I ran a stainless steel screw up through the spray arm to hold it. Hey will need anew dishwasher if it keeps falling apart.
We serviced a
frigidaire refrigerator
Near Henrietta, NY 14467
Tina
Job Details:
10/02/2024
Fridge was not making any noise while I was there, I checked for ice build up and there was not and fan and compressor were running without issues.
COil cleaning was done.
Dryer needed a maintenance kit and dryer/blower wheel and house were cleaned out.
Vent cleaning was not needed
We serviced a
Kenmore dryer
Near Rochester, NY 14615
Jose R
Job Details:
10/02/2024
Cx unit was not heating up when diagnosing unit noticed that the fuse did not have any continuity went ahead and replaced fuse now unit is operating with in specs complete
We serviced a
Frigidaire Washer
Near North Chili, NY 14514
JK
Job Details:
10/02/2024
Dryer start knob broken and will need to be replaced.
We serviced a
Whirlpool Microwave
Near Fairport, NY 14450
Tina
Job Details:
10/02/2024
the door is not being registered as closing so door switches and the interlock support is needed for both. customer stuck something in them and broke it.
customer declined repair and is going to get a new one due to age.
We serviced a
whirlpool oven
Near Fairport, NY 14450
Jose R
Job Details:
10/02/2024
Cx unit was spitting error code for miscommunication between the temp sensor and control board will recommend to replace both part if wanting to go along with the repair also ran charge for the full amount of the repair and was only supposed to charge just for service charge cx will get reimbursed for the difference and will give a call if having any issues
We serviced a
GE Stove
Near East Rochester, NY 14445
Jose D
Job Details:
10/02/2024
The stove has some weak electrodes, that will eventually need to be replaced. All burners are currently working on site. I gave the customer the quote for replacing the electrode, and they will call back if they want the repair.
We serviced a
samsung dryer
Near Greece, NY 14616
Cristian
Job Details:
10/02/2024
Replace gas coil tested unit heating normal now
We serviced a
Ge oven
Near Fairport, NY 14450
Tina
Job Details:
10/02/2024
Wires to bake element burned and. Ustomer wants to fix so I ordered a new element and I already stripped wires and out new connectors on the end so when I come pack I will just have to install element.
Installed element and oven heating u to 350? without issues
We serviced a
Lg refrigerator
Near Webster, NY 14580
Chris
Job Details:
10/02/2024
Replaced icemaker due to overfilling issue - verified proper fill level
Also left door rail sticking due to water inside bearing and freezing from icemaker issue - cleared and removed as much ice from rail that was accessible - next step if rail sticks is either replacing rail or turning unit off untill any ice / water in door rail evaporates
We serviced a
Frigidaire Refrigerator
Near Penfield, NY 14526
Chris
Job Details:
10/02/2024
Removed defrost drain and cleaned - verified proper def drain
Unit also needs ice maker but customer declined icemaker repair - estimate is approx 285.00 plus tax to replaced ice maker
We serviced a
frigidaire washer
Near Fairport, NY 14450
Derek
Job Details:
10/02/2024
There was a bunch of water in pedestal of the washer. I ran and tested the washer a few times and I did t see any water leaking from anywhere. There were visible signs of water leaking from the hoses at some point. There was a lot of hard calcium deposits on the back of the washer. The customer had me replace the hoses they were fairly old. I ran and tested again and I don?t see any water leaking .
We serviced a
Electrolux Washer
Near Pittsford, NY 14534
JK
Job Details:
10/02/2024
Drain filter was clogged, removed drain bellow cleared clog ran and tested all and all is running, when in spin cycle noticed rear drum bearing getting loud informed customer to start looking for a new machine.
We serviced a
whirlpool dryer
Near Fairport, NY 14450
Tina
Job Details:
10/02/2024
When dryer would spin it would make a very loud squeaking sound. A maintenance kit was installed and the dryer was vacuumed out. Dryer is now running without issues.
We serviced a
Samsung Dryer
Near Webster, NY 14580
Chris
Job Details:
10/02/2024
Needs new main PCB, vent repair / cleaning and would also recommend element as it?s warping. We are unable to repair as part is discontinued and NLA by Samsung .
We serviced a
Whirlpool Dryer
Near Rochester, NY 14621
Jose D
Job Details:
10/02/2024
No heat on site. The gas coils are faulty and will need to be replaced. I repalced the gas coils, ran and tested, the dryer now has heat and is working properly.
We serviced a
bosch dishwasher
Near Penfield, NY 14526
Chris
Job Details:
10/02/2024
Replaced power supply / junction box and unit now operating properly
- left old part with customer
We serviced a
Samsung Dryer
Near East Rochester, NY 14445
Jose D
Job Details:
10/02/2024
The dryer won't go into a cycle on site. The blower wheel was jammed with a sock. I removed the sock, ran and tested, the dryer now goes into a cycle and is working properly.
We serviced a
Whirlpool Washer
Near Fairport, NY 14450
Tina
Job Details:
10/01/2024
wAsher needs new suspension rods and a gear case. customer is going to get a new washer.
We serviced a
LG Washer
Near Fairport, NY 14450
Tina
Job Details:
10/01/2024
installed new gasket that customer had purchased himself
We serviced a
Frigidaire Dishwasher
Near Fairport, NY 14450
Tina
Job Details:
10/01/2024
Door Spring on right side broke in half. A new one is being ordered and I?ll be back for install
We serviced a
Bosch Dishwasher
Near Webster, NY 14580
Chris
Job Details:
10/01/2024
Installed new Bosch dishwasher to existing plumbing
We serviced a
LG Washer
Near Pittsford, NY 14534
Cristian
Job Details:
10/01/2024
Cx had a bad drain pump not allowing the water to drain also making grinding noise while in drain mode cx all ready had part went ahead and installed drain pump ran a test mode and everything passed complete
We serviced a
GE Refrigerator
Near Webster, NY 14580
Chris
Job Details:
10/01/2024
Replaced electronics package and unit now operating properly
We serviced a
Whirlpool Washer
Near Penfield, NY 14526
Chris
Job Details:
10/01/2024
Found dual water supply shut of split - needs new water supply fitting- customer will call if they need us to replace
We serviced a
Ge Refrigerator
Near Rochester, NY 14610
Tina
Job Details:
10/01/2024
Customer had freezer packed full as it can get and it prevent airflow which caused ice build up around fan and so when it was running it was making noise. I took everything out and defrosted all the ice then put it back together and fan is running without issues and is quiet.