We serviced a
LG refrigerator
Near Fairport, NY 14450
Cristian
Job Details: 10/31/2023
Replace water valve tested unit no leaks
We serviced a
Kitchenaid Oven
Near Pittsford, NY 14534
Tanner
Job Details: 10/31/2023
Complaint of no bake or broil after new electrical service. Confirmed 240 VAC at block but still not able to get 240 VAC at controls. No parts available related to bake or broil. Cannot repair unit
We serviced a
speedqueen washer
Near Rochester, NY 14617
JK
Job Details: 10/31/2023
Main control board and UI control board needing replaced will have to research to get boards all online is NLA for UI board.
We serviced a
HOT POINT washer
Near Scottsville, NY 14546
Jose R
Job Details: 10/31/2023
Replaced drain pump now unit is operating with in specs complete
We serviced a
Whirlpool dishwasher
Near Fairport, NY 14450
Tina
Job Details: 10/31/2023
10/31 ran a full cycle and there was no leak.
We serviced a
Frigidaire dishwasher
Near Rochester, NY 14612
Cristian
Job Details: 10/31/2023
Replace door switch tested unit working normal now .
We serviced a
Kenmore Stove
Near Webster, NY 14580
Tina
Job Details: 10/31/2023
Needs ignitior harness 10/31 installed new igniter harness and it?s working without issues
We serviced a
Whirlpool Microwave
Near Webster, NY 14580
Chris
Job Details: 10/31/2023
Replaced socket, bulb and wire terminals
We serviced a
Samsung Washer
Near Henrietta, NY 14467
Jose R
Job Details: 10/31/2023
Went ahead and replaced drain pump now unit operating with in specs complete
We serviced a
Whirlpool Washer
Near Irondequoit, NY 14622
Chris
Job Details: 10/31/2023
Needs at least timer and gearbox clutch Parts exceed value of unit No repair at this time
We serviced a
GE refrigerator
Near Farmington, NY 14425
Derek
Job Details: 10/31/2023
Needs a heater and defrost thermo stat
We serviced a
Kitchen aid dishwasher
Near Victor, NY 14564
Derek
Job Details: 10/31/2023
It had a door switch and float switch error code stored in the unit. It also had the heater error code which reset when I ran diagnostics. The heater is workin well. THe dishwasher is working I ran and tested it for quite a while, if it happens again we should order a door switch and a float switch when we come back out. WPW10653840 and WPW10195039 just in case. Side note the user interface was acting a little wonky just before I was about to leave. The control lock was on and flashing I had to hold the button down for 3 second to shit it off. I never turned on the control lock while operating the unit.
We serviced a
Frigidaire Oven
Near Rochester, NY 14620
Tanner
Job Details: 10/31/2023
2nd opinion diagnostic, adding on gas regulator in addition to safety valve. Can change parts in order of lowest cost to highest cost to try and rule out high cost item. Unit is not getting proper gas volume to bake/broil valves and there is no way to determine if safety valve or regulator is causing this. Customer did hire AP plumbing who measured utility pressure at 7 WC. RGE did reduce pressure to 6.4 WC. Customer looking at all options before performing repair. Hold on to safety valve for time being and order regulator for return repair.
We serviced a
Frigidaire refrigerator
Near Rochester, NY 14626
Cristian
Job Details: 10/31/2023
Seal system issue needs to get compressor checked .
We serviced a
MAYTAG washer
Near Fairport, NY 14450
Derek
Job Details: 10/31/2023
I found the belt was burned up and the pulley was seized to the shaft and not spinning. I replaced these parts. I also cleaned and lubed the drum rollers. I replaced the blower wheel it had a crack in the plastic and was very loose on the motor shaft. I put the parts that were taken off by the customer back on the unit. Ran and tested for 20 min and no issues. The dryer starts right up and spins. The heat is good too.
We serviced a
GE Stove
Near Rochester, NY 14625
Cristian
Job Details: 10/31/2023
Will advice get video of the issue didn?t see no issue on site .
We serviced a
whirlpool washer
Near Rochester, NY 14606
Jose R
Job Details: 10/31/2023
Customer education on the setting on how to use the cycles customer only has one line hooked up to the unit can only use cold or hot water to run it but unit is operating with in specs complete
We serviced a
Samsung Stove
Near Rochester, NY 14606
Jose R
Job Details: 10/31/2023
Customer has a bad element if want to go along with the repair would need to be replaced
We serviced a
frigidaire washer
Near Pittsford, NY 14534
JK
Job Details: 10/31/2023
Drain pump impeller stripped from object and chewed inside of pump housing all will need to be replaced. 10-31-23:Replaced drain pump checked filter all is clear drain pump is draining good checked for leaks all is leak free and running good.
We serviced a
Samsung garbage disposal
Near Pittsford, NY 14534
Derek
Job Details: 10/31/2023
Customer is going to install garbage disposal. Doesn?t have the money right now she may have us come install. I told her 239.00 plus tax
We serviced a
Amana Dryer
Near Rochester, NY 14620
Cristian
Job Details: 10/30/2023
Dryer -was a piece of small metal inside took 2 seconds to take out hood range-Customer need par20 50w light bulbs customer going to grab part from store and and try to replace it .
We serviced a
Kenmore refrigerator
Near Rochester, NY 14617
Jose R
Job Details: 10/30/2023
When diagnosing unit viewed that the drain hole was all iced over not allowing the water to drain properly went ahead and cleaned out the hole and made sure it was draining right now unit operating with in specs complete
We serviced a
Samsung oven
Near Rochester, NY 14624
Jose R
Job Details: 10/30/2023
Customer would need control board which is unavailable informed customer if they can order it will install the part for them complete
We serviced a
Samsung Dryer
Near Macedon, NY 14502
Derek
Job Details: 10/30/2023
Replaced the drye idler pulley and lubed up the drum rollers. Also fixed the vent.
We serviced a
Speed Queen washer
Near Rochester, NY 14620
Jose R
Job Details: 10/30/2023
When diagnosing unit customer did not have the water turned on went ahead and turned on water valve now the unit is operating with in specs complete
We serviced a
samsung washer
Near Henrietta, NY 14467
Jose D
Job Details: 10/30/2023
DRYER: The dryer has good heat and is working properly. Only issue was that there was hair on the sensor. Advised to check the sensor for any hair stuck to it when the dryer doesn't seem to dry accurately. WASHER: Ran the washer two times to test that it's working as it should and draining properly. The washer fully drained both time and is working good. Advised to check the filter every 1-3 months since they have multiple animals in the house hold.
We serviced a
LG Dryer
Near Palmyra, NY 14522
Derek
Job Details: 10/30/2023
Did a dryer maintenance kit
We serviced a
Amana washer
Near Rochester, NY 14609
Jose D
Job Details: 10/30/2023
The washer has a very bouncy basket which indicates the springs need to be replaced. When performing the diagnostic test, the washer also presented a bearing issue problem based on the noise when it's in a spin. The repair for the washer will be to expensive, customer will purchase another one.
We serviced a
kenmore dryer
Near Churchville, NY 14428
JK
Job Details: 10/30/2023
Rear bearing bad and belt broken replaced all ran and tested all is running good.
We serviced a
GE washer
Near Pittsford, NY 14534
Jose D
Job Details: 10/30/2023
DRYER: the dryer vent was completely clogged with lint in the back of the dryer. I removed and vacuumed any remaining lint in the vent line. WASHER: I ran a full 35 minute normal cycle, and the washer did not stop mid cycle, completed the cycle no problem. .
We serviced a
GE Washer
Near Fairport, NY 14450
Tina
Job Details: 10/30/2023
Ran a quick wash and during spin cycle you can hear the Bearings rubbing together. Customer is going to get a new washer.
We serviced a
Frigidaire dishwasher
Near Rochester, NY 14622
Cristian
Job Details: 10/30/2023
Replace door switch tested unit working Normal now
We serviced a
samsung Dryer vent
Near Webster, NY 14580
Chris
Job Details: 10/30/2023
Cleaned vent from exterior vent fixture
We serviced a
GE Refrigerator
Near Greece, NY 14612
Cristian
Job Details: 10/30/2023
If customer calls back will recommend board #WR55X10942C
We serviced a
GE washer
Near Rochester, NY 14618
Jose D
Job Details: 10/30/2023
The washer is draining water on site. Filled and drained 4 times in a row. Ran a diagnostic test, No stored error codes referring to any draining issues. I advised the customer to call back if he has the same problem again.
We serviced a
samsung Dryer vent
Near Rochester, NY 14615
Jose R
Job Details: 10/30/2023
Customer education on the vent and confirmed that the pressure is strong leaving outside the house and vent is nice and clean unit operating with in specs complete
We serviced a
Whirlpool refrigerator
Near Fairport, NY 14450
Cristian
Job Details: 10/30/2023
Customer not going to fix he is going to get new unit .
We serviced a
LG washer
Near Ontario, NY 14519
Chris
Job Details: 10/30/2023
Replaced all dampers/ shocks as well as rps sensor. Unit tests ok unable to correct off balance/ shaking farther.
We serviced a
LG refrigerator
Near Fairport, NY 14450
JK
Job Details: 10/30/2023
Machine had computer glitch and part of unit was shut down rebooted and all is working good if problem returns will need to replace unit parts are NLA.
We serviced a
Whirlpool Washer
Near Webster, NY 14580
Chris
Job Details: 10/30/2023
Dispenser hose to tub clamp out of alignment, re connected/ adjusted and verified no other leaks
We serviced a
Whirlpool Washer
Near Pittsford, NY 14534
Tina
Job Details: 10/30/2023
Ran service mode and everything worked without issues so had customer put a load in and ran a complete load on delicate and it worked and spun out without issues. Cloths were not soaking when done but there is a grinding noise during spin cycle let customer know that bearing are most likely going. Washer is 15 years old
We serviced a
Bosch dishwasher
Near Rochester, NY 14623
Jose R
Job Details: 10/30/2023
When running unit could not replicate any issues confirm that the water was filling and draining properly inform customer to mom unit and educated them on the 90 day service call
We serviced a
Speed Queen Dryer
Near Fairport, NY 14450
Tina
Job Details: 10/30/2023
Ordered correct knob and timer for dryer 10/30 installed new timer and knob and dryer shuts off when cycle is complete.
We serviced a
Samsung Fridge
Near Rochester, NY 14616
Cristian
Job Details: 10/30/2023
Replace French assembly customer paid full in first visit .
We serviced a
samsung Washer
Near Rochester, NY 14623
Cristian
Job Details: 10/30/2023
If customer call Back would recommend board #
We serviced a
Samsung Stove
Near Rochester, NY 14618
Tina
Job Details: 10/30/2023
Oven doesn?t actually turn out n. Y itself but it will go into clean, it says broil but customer are not sure if it actually heats up, different things change on control panel. Checked temp sensor and wire to see if anything was broken and nothing was noticeable. New board is needed but currently out of stock. Emailed estimate to customer and told them we would let him know if we?re able to get it. Part number will be in notes
We serviced a
MAYTAG Dryer
Near Penfield, NY 14526
Tina
Job Details: 10/30/2023
Dryer is making noises when running, took apart and the blower wheel is broken and the blower housing is dented and pieces are falling off and bent. Customer is going to use till it breaks then get a new one. It?s about 35 years old.
We serviced a
Admiral Dryer
Near East Rochester, NY 14445
Derek
Job Details: 10/30/2023
Old admiral dryer needs maintenance kit, flame sensor , igniter and coils are rattling badly. Not always heating up, she?s going to look at new units. If we do the install we?re going to need a new gas line this one is way too short
We serviced a
GE Refrigerator
Near Rochester, NY 14618
JK
Job Details: 10/30/2023
Evap fan unplugged, took apart and replugged ran and tested all and all is cooling and running good.
We serviced a
GE Range
Near Penfield, NY 14526
JK
Job Details: 10/30/2023
Installed free standing range tested all connections no leaks and all is lighting and running good.
We serviced a
frigidaire washer
Near Rochester, NY 14616
JK
Job Details: 10/30/2023
Washer filter clogged removed all debri from filter ran and tested all is leak free and running good, UI display is broken by detergent dispenser see photo.
We serviced a
Kenmore Dryer
Near Penfield, NY 14526
JK
Job Details: 10/27/2023
UI wire pulled out of holder reattached and zip tied ran and tested all is working good.
We serviced a
Samsung Dishwasher
Near Webster, NY 14580
Chris
Job Details: 10/27/2023
Unit partially taken apart apon arrival , motion assy / water wall needs to be replaced but most parts are coming up NLA and does not look like we are able to repair
We serviced a
Kenmore Dryer
Near Rochester, NY 14612
JK
Job Details: 10/27/2023
Customer will not repair due to age and wear of machine.
We serviced a
Whirlpool Refrigerator
Near Penfield, NY 14526
Tina
Job Details: 10/27/2023
Refrigerator is leaking water. Checked temp when I got here and FZ was at 25? and FF was at 53?. Compressor was running but when I took freezer apart to check evaporator there was no frost patter whatsoever. Customer is going to be getting a new appliance.
We serviced a
whirlpool refrigerator
Near Fairport, NY 14450
Derek
Job Details: 10/27/2023
Needs defrost and tstat it?s all one harness assy. Defrosted the fridge it was iced up badly around the top of the evaporator and the fan. I installed a new defrost thermostat and freezer thermostat.
We serviced a
LG dishwasher
Near Rochester, NY 14610
Cristian
Job Details: 10/27/2023
Microwave -customer education on cleaning filter and how to put back cover . Dishwasher - customer education on how the display works .
We serviced a
kenmore dishwasher
Near Pittsford, NY 14534
Cristian
Job Details: 10/27/2023
Unit was not draining there was a glass stuck inside pump if customer calls back for still not draining will recommend drain pump #
We serviced a
Maytag Dishwasher
Near Webster, NY 14580
Chris
Job Details: 10/27/2023
Called customer on way and had them start unit , unit ran from 8am-8:55am approximately and never leaked. Advised customer may be loading issue and recommend changing way items are loaded to see if that resolves issue. If customer still experiences leaks recommending seals and lower spray arm be replaced as a last resort estimate to do so is approx 195 plus tax due on return. Customer does not have email , verify estimate with them if the call to proceed with parts order **
We serviced a
MAYTAG washer
Near Webster, NY 14580
Chris
Job Details: 10/27/2023
Found agitator and agitator bolt stripped. Tried installing new screw but would not thread into transmission post. Need?s transmission, agitator and bolt to repair properly. Part cost exceeds value of machine.
We serviced a
LG Dryer
Near Pittsford, NY 14534
Jose R
Job Details: 10/27/2023
When running the unit would be making a loud noise when in operation went ahead and took apart the unit and re assembled now unit is operating with in specs complete
We serviced a
LG Dryer
Near Walworth, NY 14568
Derek
Job Details: 10/27/2023
Installed a new dryer maintenance kit.
We serviced a
Kenmore refrigerator
Near Rochester, NY 14612
Cristian
Job Details: 10/27/2023
Replace Icemaker wait 24 to 48 hours before it makes ice .
We serviced a
Jenn-air Microwave
Near Rochester, NY 14618
JK
Job Details: 10/27/2023
Ok to fix per Jeff 10/24/23 Removed the oven microwave unit from the cabinet. Replaced the magnetron and the diode. The magnetron would get really loud after about 30 seconds of use. It wasn?t heating anything. Ran and tested the unit is workin good.
We serviced a
Samsung Oven
Near Webster, NY 14580
Chris
Job Details: 10/27/2023
Replaced oven bake igniter
We serviced a
LG Washer
Near Victor, NY 14564
Tina
Job Details: 10/27/2023
Customer did not connect wire all the way to the drain pump so that was done then hoses were cleaned out and washer is working without issues.
We serviced a
MAYTAG washer
Near Webster, NY 14580
Chris
Job Details: 10/27/2023
Installed new pump and dispenser assy. Unit passes all checks is service/diag mode
We serviced a
frigidaire refrigerator
Near Rochester, NY 14612
Cristian
Job Details: 10/27/2023
If customer calls back for repair will recommend ice-maker housing kit #but make sure unit is fully defrosted .
We serviced a
GE Washer
Near Rochester, NY 14620
Jose R
Job Details: 10/27/2023
Complaint of unit leaking. Found slow leak from inlet valves. Leak will continue to occur even when unit not in use. Ordered new inlet assembly. Replaced valve now unit operating with in specs complete
We serviced a
Kenmore Washer
Near Rochester, NY 14624
JK
Job Details: 10/27/2023
Ran machine through numerous cycles all is running good, checked voltages to all components all check good run and monitor and call if needed.
We serviced a
maytag Freezer
Near Macedon, NY 14502
Derek
Job Details: 10/27/2023
Replaced the door gasket it was frosting up at the switch and the top of the freezer.
We serviced a
Whirlpool washer
Near Irondequoit, NY 14609
Jose D
Job Details: 10/27/2023
Door is locked on site, the washer seems to be in a flood safe mode, since you can hear the drain pump continuously running. I let the washer finish it's flood safe mode, and the door unlocked when finished. I ran and tested the unit, everything seems to be working fine with no error codes. Advised customer to use less detergent, since the problem occurred from the washer creating lots of suds.
We serviced a
Samsung Dryer
Near Rochester, NY 14624
Jose R
Job Details: 10/27/2023
Unit would not go into a spin mode and would make a weird noise while on operation went ahead and replaced idler now unit operating with in specs complete
We serviced a
Samsung Dryer
Near Webster, NY 14580
Chris
Job Details: 10/27/2023
Replaced heating element and tests ok
We serviced a
MAYTAG washer
Near Greece, NY 14616
Jose D
Job Details: 10/27/2023
Washer making a load noise when it's tries to go into a wash cycle. Stored error code shows F7E5- ( shifter fault ). Acuator shifter will need to be replaced. Customer will call back if he wants to go through with the repair.
We serviced a
Maytag Dryer
Near Pittsford, NY 14534
Tina
Job Details: 10/27/2023
Nothing wrong, will call son to let him know.
We serviced a
Frigidaire Dryer
Near Webster, NY 14580
Chris
Job Details: 10/26/2023
Heat outlet grill in drum has synthetic fabric melted to it. Recommended updated heat duct and filter housing is split but part is NLA, unable to repair recommend customer get new unit
We serviced a
Kitchen aid refrigerator
Near Palmyra, NY 14522
Derek
Job Details: 10/26/2023
Cleaned out the coils and the back at the condenser. There?s not a lot of frost on the cooling fins and the compressor is running really warm. They?re was a lot of hair on the coils. They may need a new refrigerator if it doesn?t cool down to normal temps by this time tomorrow. 11-12 old kitchen aide.
We serviced a
samsung Refrigerator
Near Rochester, NY 14604
Jose R
Job Details: 10/26/2023
When diagnosing unit could not replicate any noise issue monitored the unit for about 30 min fan motor working with in specs and tested out ice maker and everything passed informed customer to monitor the unit and take of video of the issue if it reoccurs complete
We serviced a
Whirlpool dishwasher
Near Rochester, NY 14611
Jose R
Job Details: 10/26/2023
Customer unit drain line was running straight down to the grown not allowing the the water to stay inside of the tub went ahead and added a addition drain line with the loop now unit should be operating with in specs complete
We serviced a
Kenmore Washer
Near Rochester, NY 14606
Jose D
Job Details: 10/26/2023
The washing machine filled with water on site and went into cycle. I let the washer fill and drain two separate times with no present issues. I also ran the washer through a diagnostic test in which it passed, no error codes. Advised the customer to call back if the issue happens again.
We serviced a
Speedqueen washer
Near Fairport, NY 14450
Jose D
Job Details: 10/26/2023
The Washer belt is in bad shape and needs to be replaced. I replaced the belt, ran and tested with wet towels inside the basket, the washing machine now goes into a spin cycle and no longer leaves the towels soaking wet.
We serviced a
bosch dishwasher
Near Pittsford, NY 14534
Derek
Job Details: 10/26/2023
Replaced the water inlet valve
We serviced a
samsung oven
Near Rochester, NY 14620
JK
Job Details: 10/26/2023
Went ahead and installed hood range and free standing oven when plugging up the range unit would spit cf0 error code which is miss communication between the main and display customer will have to get in contact with place of purchase or Samsung to get that resolved complete
We serviced a
Frigidaire oven
Near Rochester, NY 14609
Jose R
Job Details: 10/26/2023
Customers has a bad control board not providing the proper voltage to the elements customer needs main control board to get issue resolved
We serviced a
Kitchenaid Dishwasher
Near Webster, NY 14580
Tina
Job Details: 10/26/2023
Plastic was melted on heating element. Used brush and sand paper and got it all off. Ran dishwater and there is no more smell
We serviced a
MAYTAG Dryer
Near Webster, NY 14580
Jose D
Job Details: 10/26/2023
No power on site. The heating element, high limit themostat, and thermal fuse , all failed the continuity test. Replaced all 3, the unit now turns on, and has good heat.
We serviced a
Kenmore Refrigerator
Near Penfield, NY 14526
Tina
Job Details: 10/26/2023
Evaporator fan was intermittently working and customer could hear it going on and off multiple times within seconds fan motor is broken and blew board. New fan was installed but new board is being ordered. 10/26 installed new board and fan is working without issues.
We serviced a
Samsung Dishwasher
Near Palmyra, NY 14522
Derek
Job Details: 10/26/2023
Replaced the sensor and tested good.
We serviced a
Kitchen aid refrigerator
Near Rochester, NY 14618
Cristian
Job Details: 10/26/2023
Replace end cap working normal now
We serviced a
Frigidaire Refrigerator
Near Penfield, NY 14526
Tina
Job Details: 10/26/2023
Ice was stuck in rake in maker, when it was removed ice maker went into cycle and filled. Customer is going to wait and see if ice maker keeps making ice but if it doesn?t then they will call back and part number will be in notes.
We serviced a
Samsung Microwave
Near Rochester, NY 14616
Cristian
Job Details: 10/26/2023
Microwave if customer calls back will recommend door # Fridge will recommend French assembly # Customer paid full first visit.
We serviced a
LG dryer
Near Rochester, NY 14612
Cristian
Job Details: 10/26/2023
Replace ridge vent tested unit working normal now
We serviced a
kenmore dryer
Near Webster, NY 14580
Chris
Job Details: 10/26/2023
Cleaned vent from exterior fixture and vacuumed condenser coil from front of refrigerator.
We serviced a
LG Stove
Near Webster, NY 14580
Chris
Job Details: 10/26/2023
Needs oven temp controller and also igniter weak approx 2.8-2.9amps No repair at this time Est approx 400-410 plus tax /shipping would be due if ordered
We serviced a
whirlpool washer
Near Penfield, NY 14526
Tina
Job Details: 10/26/2023
Washer is not draining and needs a new pump. Customer have another washer the6 are going to use.
We serviced a
Whirlpool refrigerator
Near Webster, NY 14580
Chris
Job Details: 10/26/2023
Leveled fridge as well as possible. Would need shims and 2 techs to adjust /level better. Vent appears ok
We serviced a
MAYTAG Dryer
Near Webster, NY 14580
Chris
Job Details: 10/26/2023
Replaced motor pulley, idler and belt unit checks ok
We serviced a
Samsung Washer
Near Irondequoit, NY 14609
Cristian
Job Details: 10/26/2023
Dishwasher -has inner cracks inside the unit that?s causing leaks would recommend new unit. Washer- I replace shocks testing unit ran fine now
We serviced a
GE Refrigerator
Near Rochester, NY 14606
JK
Job Details: 10/26/2023
Apt 216: needing evap fan and fresh food door shim. Apt 206: compressor bad unit will need to be replaced. Apt 120: temperature was turned down to lowest setting and all is testing good turned down and advice to monitor. 10-26-23: Replaced evap fan and FF door shims tested all and all is running and operating good.