We serviced a
Ge Dishwasher
Near Henrietta, New York 14467
JK
Job Details:
02/28/2024
Ran dishwasher only leaks is in the gate shaft seal and will need to be replaced.
02-28-24: Replaced drain shaft seal ran and tested all is leak free and running good.
We serviced a
Samsung refrigerator
Near Rochester, New York 14624
Jose R
Job Details:
02/28/2024
Customers freezer ice maker was hanging and was not producing any ice customer would need ice maker to be replaced
We serviced a
GE Stove
Near Rochester, New York 14608
Cristian
Job Details:
02/28/2024
Will recommend control board #
We serviced a
GE Washer
Near Pittsford, New York 14534
Jose D
Job Details:
02/28/2024
When the washer is filling with water, I can visually see the water coming directly out the center of the tub and dripping onto the motor and it's connections. Roughly a 25 year old washer with parts that are no longer available.
We serviced a
GE Dishwasher
Near Rochester, New York 14610
Jose R
Job Details:
02/28/2024
Customer complaint was that the unit would not fill with water when diagnosing u it and running a smart install the u it would fill but not circulate customer would need circulation motor to get issue resolved
We serviced a
Bosch Dishwasher
Near Walworth, New York 14568
Chris
Job Details:
02/28/2024
Installed new Bosch dishwasher and corrected plumbing and electrical modifications
We serviced a
Kenmore Refrigerator
Near Honeoye Falls, New York 14472
JK
Job Details:
02/28/2024
Line leaking past fill tube due to design flaw and water freezing around water line and freezing icemaker fill line until LG comes out with a repair nothing can be done at this time.
We serviced a
GE Dryer
Near Rochester, New York 14623
Jose R
Job Details:
02/28/2024
Customer complaint is that the unit would shut off and buzz on its own as if the cycle is complete when diagnosing unit could not replicate issue but informed them that the timer is what controls the cycle and makes it stop but the timer is discontinued and manufacture doesn?t make the part anymore
We serviced a
Frigidaire Refirgerator
Near Irondequoit, New York 14617
Jose R
Job Details:
02/28/2024
Customer complaint was the the unit was not cooling properly when diagnosing unit notice compressor and condenser fan was spinning unit had full frost pattern but did not notice the fan motor spinning had to manually spin it to get it to go would recommend fan motor to be replaced
We serviced a
Samsung Washer
Near Ontario, New York 14519
Chris
Job Details:
02/28/2024
Replaced inlet assembly and unable to locate any more leaks - tests ok
We serviced a
Kenmmore refrigerator
Near Rochester, New York 14616
JK
Job Details:
02/28/2024
Refrigerator has sealed system and will need to be replace.
We serviced a
samsung Dryer
Near Ontario, New York 14519
Chris
Job Details:
02/28/2024
Cleaned vent from exterior vent fixture with drill and brush
We serviced a
Ge dishwasher
Near Fairport, New York 14450
Cristian
Job Details:
02/28/2024
Will recommend board # customer will give us a call if want to fix
We serviced a
Samsung Refrigerator
Near Honeoye Falls, New York 14472
Derek
Job Details:
02/28/2024
Went to do the drain update and found she has a hole rusted through the back of the freezer and is dripping water out the back. She needs a new refrigerator in the near future.
We serviced a
samsung stove
Near Canandaigua, New York 14424
Derek
Job Details:
02/28/2024
New knobs that match.
We serviced a
GE DRYER
Near Rochester, New York 14612
Cristian
Job Details:
02/28/2024
If customer calls back for squeaking noise will recommend shaft assembly #
I replace vent line for customer
We serviced a
Frigidaire DRYER
Near Pittsford, New York 14534
Derek
Job Details:
02/28/2024
The ice maker is iced over and frozen up. It needs a new ice maker it?s not heating up anymore. I replaced he belt on the dryer and the heating element. The heater coils were burned up. The belt was cracked badly. Ran and tested the dryer it?s working good. Here going to hold off in the ice maker it?s going to about $315 to replace.
We serviced a
Whirlpool Washer
Near Rochester, New York 14618
Cristian
Job Details:
02/28/2024
Only part I recommend will be suspension #
We serviced a
GE stove
Near Webster, New York 14580
Chris
Job Details:
02/28/2024
Cleaned boil over from front left burner tested operation of all other burners.
If problem persists may need new burner parts
We serviced a
Ge washer
Near Rochester, New York 14613
Jose D
Job Details:
02/28/2024
The washer won't properly spin on site. The gear case is leaking oil and will need to be replaced. The agitator is also not working and will need the agitator doggs replaced.
We serviced a
lg washer
Near Rochester, New York 14618
Jose R
Job Details:
02/28/2024
Customer complaint was that the unit was leaking when diagnosing unit notice that the drain pipe was backing up and leaking on to the floor when the unit was going into a drain mode customer will have to get in contact with a plumber to try to get issue resolved educated them on the 90 day service call if they are still having any issue would recommend a two man because the unit is double stacked
We serviced a
Magic Chef dryer
Near Rochester, New York 14613
Tina
Job Details:
02/27/2024
2/27 dryer is heating she said that cloths come out damp, I tested all components and everything is good. Element is good and turned bright red when running. Timer is t available any long. Venting is good. Customer is going to use till it breaks and she then get a new one.
We serviced a
GE WASHER
Near Fairport, New York 14450
Jose D
Job Details:
02/27/2024
The washer had error codes for the pressure sensor and the lid lock. Inspected the pressure sensor and found no issues. I replaced the lid lock, ran a full speed wash cycle, and the washer completed the whole cycle with no issues.
We serviced a
kenmore dryer
Near Fairport, New York 14450
Jose D
Job Details:
02/27/2024
No heat on site. The thermal fuse did not pass the continuity test. I replaced the thermal fuse, ran and tested, the dryer now has heat and is working properly.
We serviced a
Samsung Dryer
Near Rochester, New York 14626
Cristian
Job Details:
02/27/2024
Customer education on moisture sensor there was a piece of bounce towel on the sensor causing it to shut off running unit with wet clothing to confirm unit ran fine .
We serviced a
Whirlpool Washer
Near Irondequoit, New York 14617
Jose D
Job Details:
02/27/2024
The washer door boot seal has a rip in it and will need to be replaced.
We serviced a
Samsung Oven
Near Webster, New York 14580
Chris
Job Details:
02/27/2024
Control was non responsive- reset and unit started working
If problem returns would recommend new control and touch pad but parts appear NLA and we will be unable to repair
We serviced a
LG Refrigerator
Near East Rochester, New York 14445
Derek
Job Details:
02/27/2024
Heater is off compressor is running and the evap fins are warm. Time for a new fridge it has low refrigerant
We serviced a
whirlpool oven
Near Rochester, New York 14607
JK
Job Details:
02/27/2024
Will need hinge receivers also besides hinges worn receivers are broken also.
02-27-24: Replaced door reverse ran and tested all and all is working good.
We serviced a
Bosch Range
Near Rochester, New York 14617
JK
Job Details:
02/27/2024
Bake igniter bad max amps is 2.5 needs 3.2 to ignite, replaced now getting 3.2-3.3 amps all is lighting and heating good, broil igniter getting 3.2 amps and lighting good, top right burner orfice clogged cleaned with file tip tested all is full flame and right height.
We serviced a
GE Refrigerator
Near Fairport, New York 14450
Tina
Job Details:
02/27/2024
One of the lights is super dim and causing issues with the rest of the, so a new one is being ordered.
2/27 installed new light and it?s bright and working without issues.
We serviced a
Samsung Refrigerator
Near Rochester, New York 14626
Cristian
Job Details:
02/27/2024
Unit was in demo mode took it of demo mode now wait 24 hours for proper cooling .
We serviced a
Whirlpool Washer
Near Macedon, New York 14502
Derek
Job Details:
02/27/2024
Replaced the broken lid switch. Ran and tested it works and all the water drained out of the tub.
We serviced a
Frigidaire Washer
Near Rochester, New York 14625
Chris
Job Details:
02/27/2024
Had e38 code no debris on air bell
If problem returns can try sensor approx (160.00 plus tax due ) but service literature suggests may be a control issue but is NLA
Customer will call if they want to try sensor as last resort
We serviced a
Frigidaire Stove
Near Rochester, New York 14612
Jose D
Job Details:
02/27/2024
The stove is showing the F11 error code. Both the board and the overlay will need to be replaced. Due to the price of the repair, the customer will look into getting a new stove.
We serviced a
samsung washer
Near Pittsford, New York 14534
Tina
Job Details:
02/27/2024
Washer was not draining well, I took filter out and it was completely clogged and something in there had a Smokey smell which is what they smelled when running. Cleaned filter and ran a quick wash with cloths and it?s working without issues.
We serviced a
Whirlpool Dishwasher
Near Walworth, New York 14568
Derek
Job Details:
02/27/2024
Needs a new motor WPW10605057going to discuss with the wife remainder for repair is 350
We serviced a
ge refrigerator
Near Pittsford, New York 14534
Tina
Job Details:
02/27/2024
The FF section is freezing food in certain areas and the FZ section is a few degrees warmer than it should be. The entire top shop is filled with jars from front to back blocking the thermistor from getting an accurate reading which is causing it feel warmer than it is so the compressor is over working taking away from the freezer. Let customer know they have 90 days if this issue keeps happening.
We serviced a
frigidaire refrigerator
Near Rochester, New York 14609
Cristian
Job Details:
02/27/2024
Ice build up around the fan customer decided that she?s going to do the Defrost.
We serviced a
Whirlpool refrigerator
Near Macedon, New York 14502
Chris
Job Details:
02/27/2024
Items fell behind freezer basket causing it to keep door ajar
Also filter housing door broken estimate approx 225 plus tax due to replace
No repair at this time
We serviced a
GE WAsher
Near Rochester, New York 14616
Cristian
Job Details:
02/27/2024
Did a software update short vent clean and there was a sock inside drain pump causing draining issue for washer Tested all unit working fine now
We serviced a
ge dryer
Near Penfield, New York 14526
Chris
Job Details:
02/27/2024
Found exterior vent fixture not connected to main vent
Unit does have an HOA they are coming to contact them to see if they will repair first
If not approx 250-300 to clean and replace vent fixture
We serviced a
frigidaire Range
Near Penfield, New York 14526
Cristian
Job Details:
02/26/2024
Customer going to think about the repair because they have other issues .
We serviced a
Samsung Oven
Near Rochester, New York 14626
Cristian
Job Details:
02/26/2024
Reattached door back everything is good now .
We serviced a
frigidaire refrigerator
Near Ontario, New York 14519
Chris
Job Details:
02/26/2024
Reset door rails so they close square
If unit jumps off track again needs door rails replaced. Just parts are approx 400.00 plus tax
No farther repair at this time- homeowner not present at time of service was told bill would be emailed
We serviced a
Whirlpool Freezer
Near Fairport, New York 14450
Tina
Job Details:
02/26/2024
Customer already defrosted freezer last night and it was working without issues. Tested temp sensor and heater and both are working without issues. He stated that sometimes it gets stuck in defrost mode. A new board is needed. He is going to call us back if he wants to get this fixed. A estimate has been emailed to him. Part will be in notes
We serviced a
Samsung Dryer
Near Rochester, New York 14622
Jose D
Job Details:
02/26/2024
Drying making a noise on site. The idler is cracked and will need to be replaced. I replaced the idler, ran and tested, the dryer no longer makes any noises.
We serviced a
Ge refrigerator
Near Rochester, New York 14624
Cristian
Job Details:
02/26/2024
Seal system issue no full frost pattern .
We serviced a
amana dryer
Near Pittsford, New York 14534
Cristian
Job Details:
02/26/2024
Replace handle unit opens normal now .
We serviced a
Whirlpool refrigerator
Near Webster, New York 14580
Chris
Job Details:
02/26/2024
Replaced freezer light
We serviced a
Whirlpool Refrigerator
Near Webster, New York 14580
Chris
Job Details:
02/26/2024
Frigidaire refrigerator was unplugged apon arrival - plugged in and unit started cooling
Will need to run for 24 hours to diagnose farther, appears to be a low gas issue if problem persists.
Whirlpool refrigerator in kitchen was to temp apon arrival 38-40* in ff and 0-5* in fz no visible frost or defrost issue at this time all operations test normal today.
Replaced defective water inlet valve and main control on dishwasher - let unit run and test ok
We serviced a
whirlpool refrigerator
Near Rochester, New York 14609
JK
Job Details:
02/26/2024
Refrigerator has a sealed system issue and causing speratic frosting pattern unit will need to be replaced.
We serviced a
Frigidaire Washer
Near Fairport, New York 14450
Tina
Job Details:
02/26/2024
Washer has an E9F error code which is communication error for the control board. Washer is 13 years old. Customer is going to get a new appliance
We serviced a
amana dishwasher
Near Rochester, New York 14612
Jose R
Job Details:
02/26/2024
Customer complaint was that the unit would intermittently spit a error code for a no drain and a clogged line when diagnosing unit notice customer had 3 lines that go into her disposal which is causing the issue inform customer that if she can get a carpenter to drill a hole into the unit there won?t be any needs for any additional lines and the one drain line can go straight into the disposal
We serviced a
Kenmore Dryer
Near Rochester, New York 14613
Cristian
Job Details:
02/26/2024
Customer education on lint trap and vent clean unit is working heating fine .
We serviced a
whirlpool refrigerator
Near Rochester, New York 14615
JK
Job Details:
02/26/2024
Garbage disposal stuck due to non use unstuck and ran ice through to clean all is running good.adviced customer to cycle disposal a few times a week even if nothing to go into. Refrigerator rail screw came loose causing door slide to not go all the way back relocated the screw tested all and all is closing and working good.
We serviced a
Unsure Oven
Near Macedon, New York 14502
Tina
Job Details:
02/26/2024
Customer said when she tried to use the oven over the weekend she would turned it on and just hear a clicking sound and then would smell gas but it would not heat up.
When I got here it turned right on and I did the high lows and the avg temp is 356?
Turned on and off multiple times to make sure it was still working and there was no issue
We serviced a
Whirlpool Fridge
Near Rochester, New York 14625
Cristian
Job Details:
02/26/2024
Replace door switch unit working normal now wait 24 hours for proper cooling
We serviced a
ge refrigerator
Near Rochester, New York 14606
JK
Job Details:
02/26/2024
Refrigerator Temperatures are running normal temperatures are 0? FR 36? FF turned FR down to -1? when unit goes into defrost mode the ice in bucket melts normal amounts due to ambient temperatures rise suggested turning unit freezer down and monitor.
We serviced a
Dryer Dryer
Near Victor, New York 14564
Derek
Job Details:
02/26/2024
No heat due to the nut backed off of the fan. I put the nut back on with thread lock and tightened with my impact gun. Ran and tested good.
We serviced a
Samsung Microwave
Near Victor, New York 14564
Derek
Job Details:
02/26/2024
Needs a new magnetron
We serviced a
Bosch dishwasher
Near Irondequoit, New York 14617
Jose R
Job Details:
02/26/2024
Customer complaint was that the unit was not level again went ahead and leveled u it one more time now unit operating with in specs
We serviced a
bosch dishwasher
Near North Chili, New York 14514
JK
Job Details:
02/26/2024
Dispenser silinoid fell out of holder due to a design flaw, put back in ran and tested all is working good if problem returns will need new dispenser.
We serviced a
samsung dryer
Near Fairport, New York 14450
Jose R
Job Details:
02/26/2024
Customer complaint was that the unit was making a loud noise during its operation when diagnosing unit notice that there was a nail cutter inside of the motor making it make a loud noise and also idler was bad on the u it as well went ahead and replaced idler cleaned inside and took out nail clipper now unit is operating with in specs
We serviced a
kenmore dryer
Near Rochester, New York 14624
Jose R
Job Details:
02/26/2024
Customer complaint was that the unit was not heating up when diagnosing unit notice that customer has a bad thermal fuse went ahead and replace fuse now unit is operating with in specs
We serviced a
Hisne dishwasher
Near Rochester, New York 14615
Chris
Job Details:
02/26/2024
Cleared pressure sensor port and sump area
Unit started running if problem returns needs new pressure sensor
Estimate approx 160-180 plus tax would be due to replace
We serviced a
whirlpool refrigerator
Near Irondequoit, New York 14617
Jose R
Job Details:
02/26/2024
Customer complaint was that there was a chemical smell coming from the fridge when diagnosing unit notice the operation of the unit comes from the freezer took apart freezer and confirmed that there is a full frost pattern fan is spinning and that the damper is opening and closing and heater bar is working as well could not replicate any chemical smell but the unit is operating with in specs.
We serviced a
Whurlpool Washer
Near Hilton, New York 14468
Jose D
Job Details:
02/26/2024
The washer won't go into cycle because the compacitor is blown, with grey liquid coming out of it. The compacitor will need to be replaced. I replaced the compacitor, ran and tested, the washer now agitates and goes into a spin cycle, the washer is now working properly. Advised to not overload the washer.
We serviced a
Kenmore Dishwasher
Near Rochester, New York 14622
Jose D
Job Details:
02/26/2024
There was a clogg from the drain hose going into the garbage disposal. Removed the clogg but the water still won't drain out. The dishwasher needs a new drain pump. I replaced the drain pump, ran and tested, the dishwasher now drains properly.
We serviced a
Whirlpool Dryer
Near Rochester, New York 14610
Jose R
Job Details:
02/26/2024
Customer complaint was that the unit would not go into a spin mode when diagnosing unit notice the belt and idler was broken off went ahead and replaced maintenance kit and cleaned the inside of unit and now it?s operating with in specs complete
We serviced a
ge refrigerator
Near Victor, New York 14564
Derek
Job Details:
02/26/2024
Needs main board. In the display it was flashing 00 00 which usually means there is a software issues or something else. I pulled the fridge out and the compressor wasn?t coming on. It had no power coming out of the main board to the compressor control board. I could hear the fans in the fridge trying to run. I checked the board and it had low power coming out to circuits. I replaced the main board, and the refrigerator is running now. The compressor kicked on and the fans are at full speed.
We serviced a
Kenmore wahser
Near Rochester, New York 14609
Jose D
Job Details:
02/26/2024
The washer needs a new lid switch. The washer also needs all new springs since the tub can no longer stay centered. The washer is 27 years old, therefore the customer will weigh there options out.
We serviced a
GE refrigerator
Near Rochester, New York 14610
Chris
Job Details:
02/26/2024
Replaced defrost heater assembly kit and icemaker. Unit appears ok may take 24 hours to reach temperature and cycle properly
We serviced a
Maytag Washer
Near East Rochester, New York 14445
Tina
Job Details:
02/26/2024
Washer: washer has and unbalanced error, lid lock error and motor error. I put in service mode and it went thru all cycles without issues. Ran a load while I worked on dryer and there is no apparent issues. Customers says he has an extra washer if this one ends up breaking and doesn?t want to fix it.
Dryer: lint trap was clogged so that was cleaned out all components were tested and all were good. A new maintenance kit was installed and dryer is heating and running without issues.
We serviced a
whirlpool washer
Near Rochester, New York 14617
Cristian
Job Details:
02/23/2024
Did a short vet cleaning and customer decided just to get a new washer.
We serviced a
Amana Washer
Near Brockport, New York 14420
JK
Job Details:
02/23/2024
Splutch replaced again due to defective part ran and tested all is running good and quiet.
We serviced a
amana dryer
Near Webster, New York 14580
Chris
Job Details:
02/23/2024
Unit partially taken apart prior to our arrival - reassembled and found faulty door switch. Txt customer estimate as they left for an appointment , replaced bad part.
Dryer now tests ok
Venting is starting to get restricted recommend replacing
Estimate approx 125-135 plus tax for us to replace
We serviced a
Samsung Oven
Near Rochester, New York 14626
Cristian
Job Details:
02/23/2024
Replace high limit thermostat # tested unit heating normal
We serviced a
Bosch Dishwasher
Near Pittsford, New York 14534
Tina
Job Details:
02/23/2024
Dishwasher inlet valve is leaking and a new one is being ordered
2/23 installed new inlet water valve and ran dishwasher and it?s working without any issues. No more leaking.
We serviced a
GE dishwasher
Near Rochester, New York 14618
Cristian
Job Details:
02/23/2024
Display was on lock so was not able to start unit I press and hold unlock and now unit is working normal .
We serviced a
Kenmore Dryer
Near Rochester, New York 14623
Cristian
Job Details:
02/23/2024
Replace thermo fuse tested unit working normal now
We serviced a
Kenmore Dishwasher
Near Pittsford, New York 14534
Jose D
Job Details:
02/23/2024
Water is pooling out from both front corners of the door. The lower wash arm is starting to come apart in the middle, which can result in the wash arm to not work properly. I Would recommend to replaced the wash arm.
We serviced a
Lg Dishwasher
Near Ontario, New York 14519
Chris
Job Details:
02/23/2024
Apt C
Appears to have an electronic issue
Original parts are NLA and replacement parts kit comes with wiring harness and all
Just parts are 515.00 plus tax
Labor 75-100 plus tax
No repair at this time
Called Misty with approx estimate
We serviced a
bosch dishwaser
Near Rochester, New York 14625
Chris
Job Details:
02/23/2024
Replaced faulty water inlet valve with new inlet valve and checks ok
We serviced a
Samsung Dryer
Near Webster, New York 14580
Chris
Job Details:
02/23/2024
Replaced gas valve coils and unit heats well
We serviced a
Kenmore Washer
Near Penfield, New York 14526
Chris
Job Details:
02/23/2024
Cold inlet hose shakes when cold valve is energized
Checked valve and appears to be operating properly- recommend water hammer set if customer wants to try and tame the water down
Kenmore Model 11026852501
No repair at this time
We serviced a
GE Washer
Near Rochester, New York 14616
Jose R
Job Details:
02/23/2024
Customer complaint was that the unit would not complete a cycle and would just shut off when diagnosing unit did not replicate any issue went ahead and educated customer that it could be a miscommunication issue which could be leading towards the board or inverter customer stated she will monitor it and run a load and if issue happens again will be exploring there options on a new One
We serviced a
Whirlpool Dryer
Near Rochester, New York 14626
Jose D
Job Details:
02/23/2024
Dryer vent cleaning. Soft air flow coming from the outside vent. The airflow now feels normal after the vent cleaning.
We serviced a
Kitchenaid Refrigerator
Near Rochester, New York 14616
Jose R
Job Details:
02/23/2024
Customer water line was leaking could not find manufacturer line went ahead and did a modification with the line unit was still trickling out the filter portion went ahead and put everything back and turned off the water line to home and customer will be exploring there options on a new unit complete
We serviced a
Ge Washer
Near Macedon, New York 14502
Tina
Job Details:
02/23/2024
Washer needs a clutch assy and mode shifter. Due to the, putting money in a few months ago and it being 7 years old they decided to get a new washer.
We serviced a
GE Oven
Near Rochester, New York 14616
Cristian
Job Details:
02/23/2024
Replace igniter tested unit heating Normal now .
We serviced a
Whirlpool washer
Near Irondequoit, New York 14609
Jose R
Job Details:
02/23/2024
Replaced capacitor now unit is operating with in specs complete
We serviced a
Bosch Dishwasher
Near Le Roy, New York 14482
JK
Job Details:
02/23/2024
Dishwasher will need main control board and float switch along with UI control not cost affective to repair customer will replace unit.
We serviced a
LG range
Near East Rochester, New York 14445
Jose D
Job Details:
02/23/2024
The oven knob broke off the control board support. Both will need to be replaced. I replaced the control knob support, ran and tested, the knob is now working properly.
We serviced a
Whirlpool Refrigerator
Near Fairport, New York 14450
Tina
Job Details:
02/23/2024
Installed new control assy which was covered under warranty.
We serviced a
frigidaire Washer
Near Irondequoit, New York 14609
Jose R
Job Details:
02/23/2024
Customer complaint was that the unit would not go into a spin mode mode when diagnosing unit noticed that the control board will power off with 7 mins left in the display and just cut off if customer wants to go along with any repair would start off with the control panel
We serviced a
Frigidaire Dishwasher
Near Penfield, New York 14526
Chris
Job Details:
02/23/2024
Replaced water level sensor and verified proper operation
We serviced a
KENMORE WASHER
Near Pittsford, New York 14534
Jose R
Job Details:
02/23/2024
Customer complaint was that the washer was leaking when not even in use when diagnosing unit seen that the 3 and 1 inlet valve was leaking went ahead and replaced valve now unit is operating with in specs also did a vent cleaning on dryer to make sure unit is venting properly which it is complete
We serviced a
Maytag Oven
Near Fairport, New York 14450
Tina
Job Details:
02/23/2024
Short in power cord. Need terminal block and 3 prong power cord.
2/23 installed new power cord and spliced the hot wire to the new terminal block. Tested cook top burners along with bake and broil and all are working without issues.
We serviced a
Electrolux Washer
Near Fairport, New York 14450
Tina
Job Details:
02/23/2024
Customer stated there was a pool of water on the floor a few days ago. I took back off washer and ran it and notice the leak coming from the front so I took apart washer and all the hoses wrote good and leak was coming from outer tub. This washer is 16 years old a customer is going to get a new one.