Summary: Kenmore stacked washer that is leaking from the bottom about 5-10 minutes into the cycle. The leak is visible under the unit but not from the back. Age and model number are unknown; unit was present when house was purchased last year. Customer requested the earliest morning appointment available.

Ice maker install

Issue: Dishwasher motor is constantly running. Turned off at the breaker box for now Day/Date/Time: 07/23/26 Last Call after 3:30 Who to call for dispatch: Heather

Issue: dryer vent cleaning because her dryer is not drying well. Last cleaning was January 23, 2025. Date: 07/23 afternoonWho to call: Patty

Issue: making a loud squeaking noise. After it warms up it stops Day/Date/Time: 07/23 afternoon Who to call for dispatch: Susan

Issue: Not turning onDate: 07/23 morningWho to call: Keith

Issue: everything in freezer is starting to defrost. Abb2224deq Day/Date/Time: 07/23 morning Who to call for dispatch: James home if no one answers call cell

Possible recall: Dryer repair kit installed

Issue: ice maker is still not working and is leaking Jose R Recall Day/Date/Time: 07/23 afternoon Who to call for dispatch: Channing

Refrigerator: FGHT2055VF3 Dishwasher: FRIG2479SF8AIssue: 2x Frigidaire Dishwasher Not draining properly Frigidaire Refrigerator not cooling properly Day/Date/Time: 07/23/26 12-5 Who to call for dispatch: Matt

Possible recall: Issue: Not cooling Day/Date/Time: before 3 Who to call for dispatch: (716) 949-5432

Issue: Not starting the cycle Day/Date/Time: 07/23/26 12-5 Who to call for dispatch: Mike

Issue: ice build up an d the fridge is not getting cold Day/Date/Time: Who to call for dispatch: (716) 903-8362

Issue: F16 Error Code Day/Date/Time: 07/23/26 8-12 Who to call for dispatch: William

Issue: water is not coming out of dispenser like it is supposed to and is pouring into the deli drawer Day/Date/Time: 07/23 morning Who to call for dispatch: Kaelyn

Summary: dishwasher that will not drain and is leaking water. She accepted the earliest available appointment on Thursday, July 23, 2026, from 12:30 PM to 5:00 PM.

Issue: Top rack is falling apart dryer vent cleaning Day/Date/Time: Who to call for dispatch:

Booked via Scheduling Pro: Customer Name: Bill Heumann Time slot requested: Thu, Jul 23 at 8 AM - 12:30 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Microwave Repair What is the brand?: GE Additional Details: Microwave will turn on and not heat Dispatch Fee Acknowledgment: Customer was presented a dispatch fee of 124.99 plus tax and saw the message: 'This fee covers the cost of the technician coming to your home, diagnosing the problem, and offering you options to address your issue. This will be added to your final bill.' SMS Communications Opt-In: Yes Job Type Summary: Issue: Day/Date/Time: Who to call for dispatch:

Issue: Bottom Freezer ice maker is not working Day/Date/Time: Who to call for dispatch:

sold work- vv order #: JR2986***30 mins heads up!!

Issue: Ice maker not working Day/Date/Time: 07/23/26 12-5 Who to call for dispatch: Denese

Issue: Water is not dispensing from the dishwasher Day/Date/Time: 07/23 afternoon Who to call for dispatch: Sonya

Issue: Dryer vent cleaning Day/Date/Time: 07/23/26 12-5 Who to call for dispatch: Carmen or Veronica Cell

Issue: thinks it needs a mother board. fills and then quits. doesn't do anything else Day/Date/Time: 07/23 morning Who to call for dispatch: The Hammocks

Low temp sensor is on freezer is cold new thermostat.

Sold Work. Condenser fan not working

Issue: Door spring is coming off and moving the gasket out of place Day/Date/Time: Who to call for dispatch: (585) 957-6531

Booked via Scheduling Pro: Customer Name: Kelly Wegman Time slot requested: Thu, Jul 23 at 12:30 PM - 5 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Washer Repair What is the brand?: Maytag Is this a stacked unit?: No Additional Details: Not draining properly Dispatch Fee Acknowledgment: Customer was presented a dispatch fee of 124.99 plus tax and saw the message: 'This fee covers the cost of the technician coming to your home, diagnosing the problem, and offering you options to address your issue. This will be added to your final bill.' SMS Communications Opt-In: Yes Membership interested: VIP Whole Home Membership Job Type Summary: Issue: Day/Date/Time: Who to call for dispatch:

Booked via Scheduling Pro: Customer Name: Chris Kosmowski Time slot requested: Thu, Jul 23, 8 AM - 12:30 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Washer Repair What is the brand?: Samsung Is this a stacked unit?: No Additional Details: Washer keeps becoming unbalanced Dispatch Fee Acknowledgment: Customer was presented a dispatch fee of 124.99 plus tax and saw the message: 'This fee covers the cost of the technician coming to your home, diagnosing the problem, and offering you options to address your issue. This will be added to your final bill.' SMS Communications Opt-In: Yes Job Type Summary: Issue: Day/Date/Time: Who to call for dispatch: ***POTENTIAL SITE TAKEOVER*** This bookings was created on a location that already exists in your system by a customer whose phone number we did not recognize. We have booked the appointment on the existing customer for this location. The new customer’s information is as follows: NAME: Chris Kosmowski PHONE NUMBER: (757) 788-9466 EMAIL: chrkosmowski@yahoo.com Please review the booking. If it is an existing customer using a new phone number, please update the record. If the customer is a new owner of an existing location, create a new customer record and map the booking to that record.

Issue: ice maker lever has fallen off and ice maker is not working and the freezer door is not closing due to ice build up and would like the dishwasher issue revisited Day/Date/Time: Who to call for dispatch: 585) 899-9738

Installing Wheel ,dryer maintenance kit , ac drive motor

Kit & belt install

Hex Nut and assembly pulley motor install

Issue: needs new touchpad installed. already has partrequested cristian Day/Date/Time: 7/23 afternoon Who to call for dispatch: cheryl cell

Issue: ice maker is not making ice. Day/Date/Time: 07/23 afternoon Who to call for dispatch: Gary

*use CC on file and call TJ before any repairs are done since this is at a tenants house*Issue: the freezer is leaking into the fridge then gets to the bottom of fridge and eventually gets onto the floor. had this problem the last time Cristian was there Day/Date/Time: 07/23 morning Who to call for dispatch: TJ

Booked via Scheduling Pro: Customer Name: Leanne Time slot requested: Tue, Jul 21, 8 AM - 12:30 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Refrigerator/ Freezer Repair What is the brand?: Samsung Additional Details: Fridge isn't cold enough ***POTENTIAL SITE TAKEOVER*** This bookings was created on a location that already exists in your system by a customer whose phone number we did not recognize. We have booked the appointment on the existing customer for this location. The new customer’s information is as follows: NAME: Leanne Harkin PHONE NUMBER: (585) 944-9675 EMAIL: Leanne29@gmail.com Please review the booking. If it is an existing customer using a new phone number, please update the record. If the customer is a new owner of an existing location, create a new customer record and map the booking to that record.

High limiter install

Issue: *RETURN* Still beeping Day/Date/Time: Who to call for dispatch:

Issue: not starting Day/Date/Time: 7/23 afternoon Who to call for dispatch: dave cell

Issue: inlent vale install Day/Date/Time: Who to call for dispatch:

Booked via Scheduling Pro: Customer Name: Colleen Time slot requested: Thu, Jul 23 at 8 AM - 12:30 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Washer Repair What is the brand?: GE Is this a stacked unit?: No Additional Details: Loud persistent high pitch clicking noise with rinse and spin part of cycle Dispatch Fee Acknowledgment: Customer was presented a dispatch fee of 124.99 plus tax and saw the message: 'This fee covers the cost of the technician coming to your home, diagnosing the problem, and offering you options to address your issue. This will be added to your final bill.' SMS Communications Opt-In: Yes Job Type Summary: Issue: Day/Date/Time: Who to call for dispatch: ***POTENTIAL SITE TAKEOVER*** This bookings was created on a location that already exists in your system by a customer whose phone number we did not recognize. We have booked the appointment on the existing customer for this location. The new customer’s information is as follows: NAME: Colleen Lynd PHONE NUMBER: (919) 903-0087 EMAIL: colleenlynd@gmail.com Please review the booking. If it is an existing customer using a new phone number, please update the record. If the customer is a new owner of an existing location, create a new customer record and map the booking to that record.

Summary: Washer is about 10 years old and will not drain water after the wash cycle. Brand and model are unknown. Customer prefers Thursday, July 23, 2026, 8 AM to 12:30 PM.Appointment scheduled.

Issue: can't get water filter out Day/Date/Time: 7/23 morning Who to call for dispatch: patricia cell

Summary: Samsung washing machine that stops mid cycle and needs frequent restarts. Offered Thursday, July 23 morning slot.

The MODEL # FOR MY WASHER IS GTW465ASNOWW SERIAL # IS MM184519G. THE DRYER MODEL # IS DWSR463GG0WW. THE SERIAL NUMBER IS AM713468A.Issue: 2x GE Top Load not draining properly GE Gas Dryer not starting (Update) Washer stopped middle of cycle light flashing Day/Date/Time: 07/22/26 12-5 Who to call for dispatch: Bernadine

Possible recall: TINA Issue: refrigerator ice maker that is not making ice.Mod# FGHB2866PFDAWho to call: Anna

sold work marcone eta friday 7/17

Issue: Over heats even when set to low heat Day/Date/Time: Who to call for dispatch: (585) 356-2510

Issue: Base of the drum seems off and the drum will not spin had to reset multiple times Day/Date/Time: Who to call for dispatch: (646) 209-0612

sold work marcone eta tuesday 7/21

Issue: Not completing a cycle and is making a humming noise Day/Date/Time: 07/23/26 8-12 Who to call for dispatch: Bernie

Issue: ever since last appointment ice maker does not work after the hose was replaced Steve O Recall Day/Date/Time: 07/22 afternoon Who to call for dispatch: Cathy

Summary: washing machine that makes a noise and displays only a door locked message, with no control pad indications. Appointment scheduled for Wednesday, July 22, 2026 from 12:30 PM to 5:00 PM. .

Issue: The fridge is showing an FFE error, the fridge section is not cooling, but the freezer is still cooling. Date: 07/22/26 12-5Who to call: Andrew

*use card on file for payment. If fritz is not at appt please call him and go over work before proceeding with anything*Issue: orange glow on the inside and was warm on the outside even when its not being used. heating too much. Day/Date/Time: 07/22 afternoon Who to call for dispatch: Fritz 585 572 5739

Booked via Scheduling Pro: Customer Name: Eric Becker Time slot requested: Wed, Jul 22 at 8 AM - 12:30 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Stove / Cooktop / Oven Repair What is the brand?: GE Additional Details: Error message when using wall oven

Issue: making a grinding noise. same noise as it was making last time someone was out. 4 years old Day/Date/Time: 07/22 First call Early morning Who to call for dispatch: Dawn

Summary: Bosch dishwasher leaking all water during the discharge cycle, with water coming down into the basement. Appointment requested for 07/22/26 12-5

*use cc on file for payment*Issue: heats up when it turns on but the drum doesnt spin Day/Date/Time: 07/22 afternoon Who to call for dispatch: Iskalo

Issue: *RETURN* Leaking even more than what it was doing before *Not avail after 4pm* Day/Date/Time: 07/22/26 12-4 Who to call for dispatch: Corey

Issue: little black beads that end up in the washer. not sure where they are coming from. Day/Date/Time: 07/22 afternoon Who to call for dispatch: William

Issue: cant get the door closed. and when she got the door closed now it doesnt start. Day/Date/Time: 07/22 morning Who to call for dispatch: Laura

Issue: Not heating properly and won't turn off Day/Date/Time: 07/21/26 morning Who to call for dispatch: Cynthia

sold work encompass eta friday 7/10

Issue: water line is leaking come to side door Day/Date/Time: 7/22 last call after 3pm Who to call for dispatch: georgia cell

Issue: 2x Samsung Top Load Washer is unbalanced Samsung Refrigerator ice maker not working Day/Date/Time: 07/22/26 12-5 Who to call for dispatch: Abby

Issue: leaking from the bottom for about a week. No error codes are showing. purchased around 2008.Date: 07/22 afternoonWho to call: Barbara

Fridge not cooling 7/22 morningvira cell

Issue: getting warm not hot Dvg41a3000w Day/Date/Time: 07/22 morning Who to call for dispatch: Andrew

Issue: *RETURN* Still shaking and knocking around Day/Date/Time: 07/22/26 8-12 Who to call for dispatch: Sonia

*Requested Jose R for tech.*Issue: son put a heavy load in and now it doesn't work Day/Date/Wtw50576wTime: 07/22 afternoon Who to call for dispatch: Gloria

Needs circulation motor replaced.

Sold Work. Not cooling

Issue: gave warning about lg but still would like diagnostic done Day/Date/Time: 7/22 morning Who to call for dispatch: matthew cell

Issue: Washer gasket replacement Dryer Vent cleaning units are stack and in a closet Day/Date/Time: Who to call for dispatch: (585) 200-0708

Issue: think it's off balance Day/Date/Time: 7/22 morning Who to call for dispatch: anne cell

Valve install

Issue: Leaking onto the floor Day/Date/Time: 07/22/26 8-12 Who to call for dispatch: Andy (Maintenance)

Sold Work. Main Control Board

Thermistor install

ice maker and ice fan install

Thermistor install

Dryer repair kit installed

Issue: basement flooded with 6 inches of water and just wants someone to look at the washer and dryer to make sure they run okay Day/Date/Time: 07/22 morning First Call Who to call for dispatch: Tim

Possible recall: Issue: Dryer is leaking gas Day/Date/Time: Who to call for dispatch: Kelly

Summary: Whirlpool washer that is not turning on. The washer is about 5-6 years old, model TAE2745FQ1, . Appointment scheduled for Wednesday, July 22nd from 12:30 PM to 5 PM.

Issue: light switch is broken. Day/Date/Time: 07/22 afternoon Who to call for dispatch: Djavad

Issue: not cooling Day/Date/Time: Who to call for dispatch: 7169233084

Ice maker is not working to full capacity7/22 morninganthony cell

Issue: Water is not working ice maker is also not working stove burner is not working Day/Date/Time: Who to call for dispatch: 716-724-0383

Issue: Not washing the dishes properly and the dish pods are not dissolving Day/Date/Time: 07/22/26 8-12 Who to call for dispatch: Marianne

Issue: starts and stops Day/Date/Time: 7/22 morning Who to call for dispatch: corine cell

Summary called to schedule service for her refrigerator's freezer. The ice maker is not working and not making ice.

Issue: Leaking from the ice maker Day/Date/Time: Who to call for dispatch:

Issue: GE sent the part to customer that is needed but wont be able to come until the 29th so they said to send someone out and GE would reimburse the customer for cost. does not need to be certified. just needed someone to come in and put the part in. They said it was the Washer Inverter Board (GEWH22X38827 part number)Washer is not filling. you hear the door click but it wont fill. Day/Date/Time: 07/22 morning Who to call for dispatch: Chris

Issue: non cooling Day/Date/Time: Who to call for dispatch:

*Dont worry about garbage disposal but everything else she still needs done. she said she fixed garbage disposal*Issue: Measuring spoon stuck in garbage disposal. Microwave (Electroux)- wont completely shut properlyMaytag Fridge- Black seal is ripped and needs a new oneDVC- 1st floor Day/Date/Time: 07/22 afternoon *available after 1* Who to call for dispatch: Mary Lou

**Issue: not draining Day/Date/Time: 7/23 afternoon Who to call for dispatch: morgan cell

Booked via Scheduling Pro: Customer Name: Colin Gooley Time slot requested: Wed, Jul 22 at 12:30 PM - 5 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Washer Repair What is the brand?: Whirlpool Is this a stacked unit?: No Additional Details: Whirlpool serial # CX1171019, top loader washing machine, left lid hinge broken Dispatch Fee Acknowledgment: Customer was presented a dispatch fee of 124.99 plus tax and saw the message: 'This fee covers the cost of the technician coming to your home, diagnosing the problem, and offering you options to address your issue. This will be added to your final bill.' SMS Communications Opt-In: Yes Job Type Summary: Issue: Day/Date/Time: Who to call for dispatch: