We serviced a
Samsung refrigerator
Near Spencerport, New York 14559
JK
Job Details:
11/13/2023
Evap frozen over due to failed defrost system.
We serviced a
Maytag Washer
Near Penfield, New York 14526
Tina
Job Details:
11/13/2023
Washer was not turning on, checked outlet and the plug had fallen out so I plugged and it back and it?s working without issues. Showed customer that outlet is loose and to check there if it happen again and they should call an electrician to get a new one installed.
We serviced a
LG refrigerator
Near Rochester, New York 14612
Jose R
Job Details:
11/13/2023
Customers complaint was that the unit was not making any ice when looking at everything went ahead and did a soft reset on the unit and hit the test button switch everything was operating with in specs inform customer to monitor unit and if issue happens again will recommend ice maker and water valve assembly
We serviced a
Whirlpool washer
Near Rochester, New York 14618
Jose R
Job Details:
11/13/2023
When monitoring customer unit vied that the display will be going crazy with the lights and will not complete the cycle but when running it the second lid time around the unit ran fine if customer would recommend electronic control board and main
We serviced a
Bosch dishwasher
Near West Henrietta, New York 14586
Tanner
Job Details:
11/13/2023
Complaint of unable to start cycle. Unit flashing H04 error on arrival. This is an entry error. Customer advised if holding keys or multiple buttons at once can cause this. Stuck key on the UI can also cause this. Able to cancel error holding the reset button. Explained how to properly start a cycle on this unit. Unit fills and advances into wash without issue. Ran unit through first rinse cycle and drained and filled without issue.
We serviced a
frigidaire refrigerator
Near Rochester, New York 14624
Cristian
Job Details:
11/13/2023
Check for error codes I got a damper error code and Icemaker is running none stop causing over filling .will recommend replace both parts damper and Icemaker
We serviced a
LG Washer
Near Pittsford, New York 14534
Cristian
Job Details:
11/13/2023
Washer having drain issues on site. The drain pump sounds damaged. The washer will need a new drain pump. Installed the new drain pump, ran and tested, the washer now drains properly.
We serviced a
GE oven
Near Fairport, New York 14450
Tina
Job Details:
11/13/2023
Upper fan was rattling when oven turned on. Gave quote to customer and she decided to decline due to oven being 17 years old.
We serviced a
samsung refrigerator
Near Rochester, New York 14616
Cristian
Job Details:
11/13/2023
Would recommend
Evap cover -
Temp sensor -
Drain kit -
We serviced a
Frigidaire Range
Near Webster, New York 14580
Jose R
Job Details:
11/10/2023
Customer has a bad heating element not allowing the outer ring to heat up will need to come back with element unit will be working with in specs
We serviced a
Samsung washer
Near Fairport, New York 14450
Tina
Job Details:
11/10/2023
Washer was leaking, customer had cleaned gasket and pulled it off at the bottom, gasket was put back on and a complete cycle was ran and there is no more leaking.
We serviced a
Samsung refrigerator
Near Rochester, New York 14606
Jose R
Job Details:
11/10/2023
Customer has a compressor locked the unit is spitting a 84 c error code which is a compressor lock error code also getting 4 flashes on the board when running the unit on a forest frost the compressor does not turn on or the condenser fan but fan in freezer is spinning no frost pattern customer will have to deal with Samsung to get issue resolved
We serviced a
Bosch dishwasher
Near Rochester, New York 14622
JK
Job Details:
11/10/2023
Couldn't get machine to replicate the issue ran and tested all is working good.
We serviced a
Frigidaire Washer
Near Greece, New York 14612
Jose D
Job Details:
11/10/2023
Washer is making noise during agitation, and while winding up to increase the spin cycle. Replaced the belt washer drive, the belt, and the actuator. The washer no longer makes the noise, and is working good now.
We serviced a
Whirlpool refrigerator
Near Webster, New York 14580
Cristian
Job Details:
11/10/2023
Replace control board #and display #tested unit working normal now wait 24 to 48 hours for proper cooling .
We serviced a
electrolux Washer
Near Fairport, New York 14450
Jose R
Job Details:
11/10/2023
Customer has a bad inner and outer drum when going into a spin mode unit would make a loud noise will have to start exploring there options on a new unit complete
We serviced a
Maytag Washer
Near Rochester, New York 14612
Cristian
Job Details:
11/10/2023
Explain customer about afresh and vinegar we really can?t do much unless they want us to take unit fully apart to clean drum . Diagnostic shows only of balance everything else is good.
We serviced a
Kenmore oven
Near Rochester, New York 14618
Tina
Job Details:
11/10/2023
Installed new board and checked all burners, bake and broil and everything is working without issues.
We serviced a
GE dishwasher
Near East Rochester, New York 14445
Jose R
Job Details:
11/10/2023
Customer unit has a error code for a drain issue would need to come back with drain pump and pressure sensor replaced both parts now unit operating with in specs informed customer to run the water from the sink due to the fact the unit is not hitting the proper temp to wash complete
We serviced a
MAYTAG washer
Near Rochester, New York 14623
Jose D
Job Details:
11/10/2023
Washer is making noise on site during agitation. The bolt on the motor rotor was loose, therefore causing damage to the motor rotor magnets. Both the motor rotor and stator will need to be replaced. The customer will call back if they want to go through with the repair.
We serviced a
Kenmore dishwasher
Near Rochester, New York 14618
Jose R
Job Details:
11/10/2023
Had to adjust end clips for dishwasher rack now unit operating with in specs complete
We serviced a
frigidaire microwave
Near Rochester, New York 14604
Jose R
Job Details:
11/10/2023
Customer has a bad magnetron not allowing the unit to heat up customer would need a new magnetron (5304519335) for everything to be working with in specs
We serviced a
Samsung Dryer
Near Victor, New York 14564
Derek
Job Details:
11/10/2023
Found the thermal fuse on the blower housing was blown. I replaced this part. I vacuumed out the dryer I checked the dryer vent it wasn?t too dirty but I ran my vacuum through it. Ran And tested good.
We serviced a
maytag washer
Near Pittsford, New York 14534
Derek
Job Details:
11/10/2023
Needs agitator and a new bolt to hold it to gear case splined shaft. Replaced these parts and tested it?s working good!
We serviced a
samsung Dryer
Near Rochester, New York 14607
Jose D
Job Details:
11/10/2023
Dryer not spinning on site. The dryer belt is broken. Repalced the dryer belt, ran and tested. The dryer now spins and works properly.
We serviced a
Coin op washer
Near Rochester, New York 14618
Jose D
Job Details:
11/10/2023
Washer not turning on when inserting coins. Unit did not finish the diagnostic test. After recalibrating the washer, everything started to work fine. The washer now passes the diagnostic test and works properly now.
We serviced a
Unsure Washer
Near Irondequoit, New York 14617
Cristian
Job Details:
11/10/2023
Customer stated when they were using a whole bunch of towels notice that the unit was not draining right did get error codes for off-balance code and motor code drain pump is good and motor is good replace actuator .
We serviced a
Whirlpool dryer
Near Honeoye Falls, New York 14472
Derek
Job Details:
11/10/2023
The dryer was screeching loudly. I took apart the dryer and found the rear drum wheels were almost seized up. I installed a dryer maintenance kit. I replaced all the wheels and the pulley for the belt. I replaced the belt as well. I vacuumed out the dryer and cleaned the unit out. Ram and tested it?s working good.
We serviced a
Frigidaire dishwasher
Near Hilton, New York 14468
JK
Job Details:
11/10/2023
Dishwasher will need diverter and due to age and other problems customer will not repair.
We serviced a
GE oven
Near Rochester, New York 14616
Jose D
Job Details:
11/10/2023
The igniter is not working, the unit will need a new igniter. The Customer will look into buying a new one due to the price. The customer will like the invoiced mailed to her.
We serviced a
ge oven
Near Rochester, New York 14609
Jose R
Job Details:
11/10/2023
Had to go to Home Depot to purchase the right fitting for customer went ahead and installed gas line now u it operating with in specs complete customer will have to make the remains payment after they get there refund back complete
We serviced a
samsung dishwasher
Near Walworth, New York 14568
Cristian
Job Details:
11/10/2023
Will recommend vent assembly #DD82-01593A customer going to get new unit
We serviced a
Jenn air oven
Near Pittsford, New York 14534
Tina
Job Details:
11/10/2023
Complaint of no bake in lower oven. Confirmed 240 VAC to bake element when bake requested. Element testing open. Needs new element.
Installed new bake element and it?s working without issues
We serviced a
Whirlpool refrigerator
Near Honeoye Falls, New York 14472
Derek
Job Details:
11/10/2023
Replaced the evap fan and thermostat
We serviced a
Whirlpool dishwasher
Near West Henrietta, New York 14586
JK
Job Details:
11/10/2023
Diverter can not find home position and has caused motor to several weaken will need new sump, can not read unit model tag customer will call purchase place to get model and call for quote.
We serviced a
Whirlpool refrigerator
Near Rochester, New York 14610
Tina
Job Details:
11/10/2023
Water and ice maker are not getting water, valve is broken new one is. Ding ordered and will come back Friday to install.
11/10 installed new valve want water is dispensing and ice maker filled
We serviced a
Kitchen aid oven
Near Rochester, New York 14622
Cristian
Job Details:
11/10/2023
Replace bake element tested unit working normal
We serviced a
kitchenaid dishwasher
Near Pittsford, New York 14534
Jose R
Job Details:
11/09/2023
Customer has bad wheel tub not allowing the upper rack to go in would need to be replaced
We serviced a
Samsung washer
Near Irondequoit, New York 14617
Jose D
Job Details:
11/09/2023
The washer was locked on site. The drain pump does not seem to be working. Checked and cleaned the filter, inspected the drain pump and found that it had rust due to water. The washer does not have a door boot spring clamp, which may have caused all the water damage and rust within the washer. The washer will need a new drain pump, and a door boot spring clamp. The Customer will call back if they want to go through with the repair.
We serviced a
LG washer
Near Webster, New York 14580
Cristian
Job Details:
11/09/2023
Replace washer rotor position sensor tested unit working fine now .
We serviced a
samsung Stove
Near Rochester, New York 14610
Jose D
Job Details:
11/09/2023
Stove top burners were clogged from the oil spill. After cleaning the burners I was able to get them to work properly again. The stove works fine now. Customer will need a new center burner, but they claim it's not a big deal since they never use it.
We serviced a
LG Range
Near Penfield, New York 14526
Cristian
Job Details:
11/09/2023
Replace bake element tested unit working normal now ,
We serviced a
samsung dishwasher
Near Pittsford, New York 14534
Tina
Job Details:
11/09/2023
Dishwasher is running and cleaning without issues. Customer just wanted a check up on soap dispenser
We serviced a
Bosch dishwasher
Near Fairport, New York 14450
Tina
Job Details:
11/09/2023
Water valve was leaking, had to uninstall to access then replaced valve and put back together and it?s not leaking and working without issues.
We serviced a
GE oven
Near Hilton, New York 14468
JK
Job Details:
11/09/2023
Mice have chewed through wires and the entire unit will have to be rewired, cost is more than a new unit.
We serviced a
Whirlpool Dryer
Near Webster, New York 14580
Cristian
Job Details:
11/09/2023
Replace idler kit # tested unit working normal now .
We serviced a
LG Dryer
Near Webster, New York 14580
Cristian
Job Details:
11/09/2023
Dryer replace semi rid vent also verified with my gas reader didn?t get any leaks. Will need to come back and replace dishwasher adjusters customer paid in full
We serviced a
LG refrigerator
Near Irondequoit, New York 14617
Cristian
Job Details:
11/09/2023
Seal system issue no frost pattern will recommend getting LG involved .
We serviced a
ge dishwasher
Near Rochester, New York 14626
JK
Job Details:
11/09/2023
Software update need to fix known interface problem.
We serviced a
Samsung Refrigerator
Near Irondequoit, New York 14609
Jose R
Job Details:
11/09/2023
When diagnosing unit viewed that there was ice building up again only in the top right corner of the evap cover went ahead and cleaned out the ice that was bold up also made sure the two coil lines were not touching and added expiry all around the coil to make sure there isn?t any air flor going through unit should be working with in specs
We serviced a
whirlpool washer
Near Canandaigua, New York 14424
Derek
Job Details:
11/09/2023
The motor is making a squeeling noise when it was engaging the drum. It?s going to be $400 to repair.
We serviced a
MAYTAG washer
Near Webster, New York 14580
Jose D
Job Details:
11/09/2023
Noticed a burning smell when the unit was in a spin cycle. The belts seem to be slipping and cause a burning smell. The belts seem worn and stretched. Recommend replacing both belts. The belts did not fix the issue, the washer is just too old to try to repair any other parts. The customer will look into getting a new one.
We serviced a
kitchenaid dishwasher
Near Rochester, New York 14617
Jose R
Job Details:
11/09/2023
Customer unit was not draining and leaking from the corners of the door went ahead and cleaned out the gasket and the drain line and pump as well now unit is operating with in specs not viewing any leaks and is draining if issue happens again would recommend pump gasket and bottom seal
We serviced a
GE dishwasher
Near Pittsford, New York 14534
Tina
Job Details:
11/09/2023
Dishwasher wasn?t draining, unhooked all hoses and rain pump and used shop vac to see if anything was clogged. Hooked up smart HQ and ran diagnostics and it still wouldn?t drain also showed no error codes. There was also a firmware update but customer declined repair and is going to get a new dishwasher.
We serviced a
hotpoint refrigerator
Near Rochester, New York 14620
Jose R
Job Details:
11/09/2023
Customer unit is it was making a loud noise when in the fan is in operation went ahead and replaced fan motor unit operating with in specs complete
We serviced a
GE dishwasher
Near Rochester, New York 14616
JK
Job Details:
11/09/2023
Dishwasher UI control bad and is NLA customer will have to replace unit.
We serviced a
GE Washer
Near Irondequoit, New York 14617
Jose D
Job Details:
11/09/2023
Neither machine needed to be balanced. The washing machine is balanced and running properly. The dryer has a bearing issue and sounds rough. 30+ year old dryer, not worth repairing.
We serviced a
Whirlpool dryer
Near Penfield, New York 14526
Cristian
Job Details:
11/09/2023
Unit was not starting light was working inside dryer I disconnected start switch then reconnected it and now unit is working if still same issue will advise replace start switch #
We serviced a
GE Washer
Near Rochester, New York 14624
JK
Job Details:
11/09/2023
Washer will need all 4 shocks all are broken.
We serviced a
GE range hood
Near East Rochester, New York 14445
Tina
Job Details:
11/09/2023
Customer over the range hood is making. One like the bearing/ blades are falling off. A new one is needed. Customer is going to think about it but possibly get a new one. Part number will be in notes if they decide to fix it. Quote was emailed to customer.
We serviced a
samsung washer
Near Spencerport, New York 14559
JK
Job Details:
11/09/2023
DC side of board is out, mems sensor and harness will need to be replaced customer will replace unit.
We serviced a
Whirlpool dishwasher
Near Rochester, New York 14622
Jose R
Job Details:
11/09/2023
Customer complaint was that the unit was leaking out water when diagnosing unit viewed that the leak was coming from the water inlet valve went ahead and replaced valve now unit is operating with in specs complete
We serviced a
samsung Dryer Vent
Near Fairport, New York 14450
Tina
Job Details:
11/09/2023
Replaced old venting with new flex venting.
We serviced a
Kitchen aid dishwasher
Near Webster, New York 14580
Cristian
Job Details:
11/08/2023
Would recommend soap dispenser
We serviced a
Whirlpool dishwasher
Near Penfield, New York 14526
Cristian
Job Details:
11/08/2023
Will recommend wash motor .
We serviced a
samsung Refrigerator
Near Victor, New York 14564
Tanner
Job Details:
11/08/2023
Complaint of ice auger running when right FF door is opened. Confirmed complaint. Power cycled unit and issue persists. Confirmed with door shut ice/water dispenser functions properly. FF door switch is monitored by main PCB. Main PCB also controls ice auger, ordering new PCB.
Installed new PCB. Unit tested good.
We serviced a
Whirlpool dryer
Near Rochester, New York 14619
Jose R
Job Details:
11/08/2023
Customer complaint was that the u it does not heat up when diagnosing unit every thing is checking out to be working with I. Specs getting 120 degrees inside of the unit and also venting out strong as well inform customer to monitor the unit and it has a 90 day service call o. A no heat symptom
We serviced a
lg washer
Near East Rochester, New York 14445
JK
Job Details:
11/08/2023
Adjusted UI control panel all is flush and working good
We serviced a
samsung stove
Near Fairport, New York 14450
Jose R
Job Details:
11/08/2023
Customer has a crack cooktop inform them that the part is unavailable To order are our end inform customer contact Samsung ordered the part and will come in about two inform customer to give us a call when parts arrive and we will charge them just for the labor
We serviced a
Roper washer
Near Webster, New York 14580
Cristian
Job Details:
11/08/2023
Replace door switch tested unit working normal now .
We serviced a
Kenmore dryer
Near Irondequoit, New York 14609
Jose D
Job Details:
11/08/2023
The dryer "push to start" button seems to be stuck in the on position. Only way to turn on and off is with the timer knob. The push start will need to be replaced. The dryer also has and intermittent heat issue, and sounds rough when in cycle. Based on the age of the unit and cost of repair, the customer will purchase a new dryer.
We serviced a
GE Dryer
Near Webster, New York 14580
Cristian
Job Details:
11/08/2023
Remove string from the front tub of dryer
We serviced a
GE dishwasher
Near Pittsford, New York 14534
Tanner
Job Details:
11/08/2023
Complaint of only upper section getting clean. F37 diverted position error. Out in diagnostic and attempted to actuate diverter. Diverter position stuck in transitioning status and never moves to up or down. Based on outcomes this is a mechanical failure of the diverter. Removed diverter disk. Found debris on disc. Cleared debris and reinstalled. Tested and unit tested good. If issue returns order new disc.
We serviced a
Kenmore Stove
Near Rochester, New York 14618
Tina
Job Details:
11/08/2023
Relay on board keeps gettin stuck and making clicking sound and turning light on oven on and off. New control board is needed. Customer is going to talk to husband and get back to us. Part number and prices are in notes and quote has been emailed to customer
We serviced a
LG washer
Near Penfield, New York 14526
Cristian
Job Details:
11/08/2023
Replace drain pump tested unit draining fine now.
We serviced a
Whirlpool washer
Near Rochester, New York 14625
Cristian
Job Details:
11/08/2023
Will recommend rear tub and inner tub this is something we don?t fix.
We serviced a
Whirlpool refrigerator
Near Fairport, New York 14450
Tina
Job Details:
11/08/2023
Customer needs new right door and hinge. She is going to talk to husband to see what they want to do and will get back to us. Price and prices will be in notes and quite has been emailed to customer.
We serviced a
Samsung Dryer vent
Near Rochester, New York 14612
JK
Job Details:
11/08/2023
Dryer vent did not need to be cleaned.
We serviced a
Whirlpool Washer
Near Farmington, New York 14425
Tina
Job Details:
11/08/2023
Washer is leaking from the front a new bellow is needed. Appliance is 13years old and customer decided to not fix and is going to get new appliance
We serviced a
Maytag Washer
Near Rochester, New York 14616
Jose D
Job Details:
11/08/2023
Unit gave an LF error code..everything checked out other then the inlet valve. The inlet valve screens were blocked with debris, and the inlet valve was also humming, which can indicate it's faulty. Washer will need a new inlet valve. Customer will call back if he wants us to do the repair.
We serviced a
daycor refrigerator
Near Victor, New York 14564
Tanner
Job Details:
11/08/2023
Complaint of ice reservoir not fitting back into ice box after another company installed new IM. Installed IM is not OEM based on box and comparing to the original part the geometry of this part will not fit around stock ice reservoir. Ordering OEM ice maker. This unit is not listed in Samsung ice box service pointer.
Installed new IM, fit and finish now corrected. Customer to monitor ice production.
We serviced a
Whirlpool dryer
Near Rochester, New York 14618
Jose R
Job Details:
11/08/2023
Customer had a bad heating element not allowing the unit to heat up went ahead and replaced element now unit operating with in specs complete
We serviced a
Maytag Washer
Near Hilton, New York 14468
JK
Job Details:
11/08/2023
Shower curtain under agitator removed agitator and shower curtain reinstalled ran through test mode all is working good.
We serviced a
Kitchen aid Dishwasher
Near Fairport, New York 14450
Tina
Job Details:
11/08/2023
Front skin of dishwasher was broken so a new one was installed.
Customer is remodeling kitchen so the dishwasher is not hooked up
We serviced a
frigidaire oven
Near Rochester, New York 14617
JK
Job Details:
11/08/2023
Loose connection somewhere in power of unit unable to get range out of spot due to placement of heat radiator will need two techs to lift out of spot if problem return.
We serviced a
Kenmore refrigerator
Near Macedon, New York 14502
Derek
Job Details:
11/08/2023
I checked the evaporator and it is completely frost free. I checked the heater and it?s not stuck on. I checked the thermostat and it?s working. Seems to be that it?s out of refrigerant and not worth fixing.
We serviced a
Samsung washer
Near Webster, New York 14580
Cristian
Job Details:
11/08/2023
Replace clutch coupler tested unit working normal now .
We serviced a
Whirlpool dishwasher
Near Honeoye Falls, New York 14472
Tanner
Job Details:
11/08/2023
Complaint of inconsistent wash. No stored error. Unit fills and runs. Upper spray arm is not spinning. Circulation press seems low. Jostled motor and pressure improved. Possible corrosion on wash motor. Customer changing upper spray arm to see if wash outcomes improve. If no change will call back to replace motor.
We serviced a
MAYTAG washer
Near Webster, New York 14580
Derek
Job Details:
11/08/2023
On this unit it will not spin out at full speed it the water is too hot. F0e4 error code was found after I tested it. His code never came up originall when in diagnostic. I found the water lines were reversed. I switched them and it seems to be fine. She?s going to run the unit and let us know.
We serviced a
LG refrigerator
Near Rochester, New York 14612
JK
Job Details:
11/08/2023
Frozen water line thawed and all is running good.
We serviced a
samsung dryer
Near Hilton, New York 14468
JK
Job Details:
11/08/2023
Checked all components and all are checked good.
We serviced a
stove GE
Near Ontario, New York 14519
Derek
Job Details:
11/08/2023
Replaced the oven thermostat and control because the oven was over heating. Ran and tested the unit it gets to 375 and shuts off and turns back on at 325 degrees.
We serviced a
doesnt know washer
Near Rochester, New York 14610
Jose R
Job Details:
11/08/2023
Went ahead and did a software update unit operating with in specs and draining propel also educated the customer with the load size but everything passed unit should be working with in specs complete
We serviced a
kenmore dryer
Near Fairport, New York 14450
Tanner
Job Details:
11/08/2023
Complaint of noise during use. Verified complaint. Found broken roller. Repaired with repair kit. Tested unit and unit tested good.
We serviced a
kenmore washer
Near Rochester, New York 14612
Jose R
Job Details:
11/08/2023
Customer has a bad bearing when going into a spin mode and hitting high rpm?s the unit would make a loud noise but operating with in specs if customer wants to go along with the repair would recommend hub and bearing
We serviced a
whirlpool dryer
Near Rochester, New York 14617
Jose D
Job Details:
11/07/2023
Vacuumed and cleaned within the dryer. Brushed and clean the dryer vent.
We serviced a
kitchenaid dishwasher
Near Rochester, New York 14625
Tina
Job Details:
11/07/2023
Plastic has cracks in different places and needs new upper wash assy. Dishwasher is about 13 years old. Customer is just going to get a new one.
We serviced a
kitchenaid refrigerator
Near Victor, New York 14564
Derek
Job Details:
11/07/2023
The compressor wasn?t turning on it would just click every few minutes. I replaced the starter for the compressor and it fired right up. I told the customer it would take roughly 12+ hours for the unit to get really cold.
We serviced a
Maytag dryer
Near Rochester, New York 14618
Tanner
Job Details:
11/07/2023
Complaint of noise during use. Found stuck idler pulley. Repaired with repair kit.
We serviced a
frigidaire oven
Near Rochester, New York 14609
JK
Job Details:
11/07/2023
Customer ordered board from Amazon and bake relay bad broil is working fine customer will return and reinstall by himself.