We serviced a
ge Refrgierator
Near Rochester, New York 14618
Tina
Job Details:
09/05/2023
Compressor stopped working, checked reading on winding and they are all over the place. Compressor is bad. Customer is going to get new appliance.
We serviced a
Samsung refrigerator
Near Webster, New York 14580
Chris
Job Details:
09/05/2023
Replaced updated ice service kit parts and appears ok
May take 24 hours to cycle properly
We serviced a
Samsung refrigerator
Near Rochester, New York 14609
Cristian
Job Details:
09/05/2023
Customer stated noise coming from not back when she smack the bottom frame noise goes away I believe this is normal just vibration noise .nothing wrong with temps Check for error code no codes customer will send video if issue still happening.
We serviced a
ge oven
Near Pittsford, New York 14534
Tanner
Job Details:
09/05/2023
Complaint of noise when in operation and post operation. Noise is coming from controls housing, unit equipped with a cooling fan for the controls area. It is normal for this fan to run after a bake to cool that area. Manufacturer only provided wiring diagram and sent cabinet fans proactively. Cabinet fans ar snot correct part. Need parts breakdown to ensure proper fan is sent. Repair will require uninstall of appliance to complete. AP to coordinate parts with Koolmore. Once received will schedule repair.
Koolmore is being charged for today's trip fee and half of the labor.
We serviced a
Whirlpool washer
Near Webster, New York 14580
Chris
Job Details:
09/05/2023
Has a water fill / sensor error . Per whirlpool service bulletin try replacing air bell/ sensor update first then if problem persists after replace main ACU
No repair at this time
Estimate approx 175 plus tax due to replace sensor kit
And main ACU will be an additional charge for parts if needed
We serviced a
Kenmore dishwasher
Near Rush, New York 14543
Derek
Job Details:
09/05/2023
Sears home warranty.com plan# 12674954 she may need us to email sears a copy of the paperwork for her home warranty. She needs a new dishwasher. W10082686 Is for the new user interface and it is no longer available. The upper rack needs a new wheel kit, new rails and the rack itself has broken tines. The wheels are broken off, and the rails are all twisted.
We serviced a
crosley Upright Freezer
Near Pittsford, New York 14534
Tanner
Job Details:
09/05/2023
Complaint of warm freezer over weekend but then unit started cooling.measured 10 degrees in FZ. Confirmed per owner manual this is a garage ready unit. No signs of frost on evaporator. No complaints of excess frost. Unit currently performing. Customer to continue to monitor.
We serviced a
samsung washer
Near Hilton, New York 14468
Jose D
Job Details:
09/05/2023
Washing machine had standing water in it on site. Tested the drain pump and it did not work. Removed the left over water. Unit needs a new drain pump.
Replaced the drain pump, ran and tested. Unit now drains and works properly.
We serviced a
Samsung Refrigerator
Near Victor, New York 14564
Derek
Job Details:
09/05/2023
Need compressor fan it was not spinning at all. Replaced fan assy and it?s working now. Customer just needs to let it cool for a good 6 hrs.
We serviced a
Whirlpool Refridgerator
Near Fairport, New York 14450
Tina
Job Details:
09/05/2023
Entire refrigerator is warm. Both compartments are around 67?. Compressor turns on every few minutes but when it does come on it makes a clicking sound then rattles for about 10seconds then clicks back off. I tried a new start relay and it still does the same thing. Compressor is bad and is locked up.
We serviced a
Kitchen aid dishwasher
Near Webster, New York 14580
Chris
Job Details:
09/05/2023
Ran complete cycle and observed no leaks
Can try seals but will be approx 200 plus tax due
Customer to monitor
We serviced a
Whirlpool refrigerator
Near Rochester, New York 14616
JK
Job Details:
09/05/2023
Jazz board getting stuck in defrost mode, evap fan bad and will need to be replaced.
We serviced a
Samsung washer
Near East Rochester, New York 14445
Jose R
Job Details:
09/01/2023
Customer Walter valve was turned off not allowing any eye to get inside of the unit went ahead and turned on water and ran a smart install unit operating with in specs complete
We serviced a
samsung refrigerator
Near Walworth, New York 14568
Derek
Job Details:
09/01/2023
Icemaker frozen up. Samsung tech sheet recommended a new kit. Installed kit per Samsung, everything tested great.
We serviced a
ge dryer
Near Hilton, New York 14468
Jose R
Job Details:
09/01/2023
Had to replace belt unit operating with in specs complete
We serviced a
Whirlpool refrigerator
Near Webster, New York 14580
Chris
Job Details:
09/01/2023
Replaced customer supplied left freezer door rail
We serviced a
LG Washer
Near Pittsford, New York 14534
Cristian
Job Details:
09/01/2023
Base on the research notes they have issue with this uE code apparently there is a software update for this smart balance future will recommend first customer to contact lg for update if not we can replace board about $700 total
We serviced a
Whirlpool Dryer
Near East Rochester, New York 14445
Chris
Job Details:
09/01/2023
Blower motor failed causing element to burn up
Needs atleast element assy and blower cap.
Venting also disconnected apon arrival and will need to be reattached if repaired.
Called LL and gave diag, no repair at this time
Parts are approx 410 plus tax / shipping + labor
We serviced a
Electrolux washer
Near Fairport, New York 14450
Jose D
Job Details:
09/01/2023
Gasket was twisted up on site, after further investigation, the right side tube hanging spring was broken. Therefore the tub is sinking down towards the right side.
Customer will need a new hanging spring.
Replaced the washer suspension spring. Ran and tested. No leaks, and it went through a full spin cycle no problem. No error codes.
Customer paid in full.
We serviced a
Samsung dishwasher
Near Rochester, New York 14612
Cristian
Job Details:
09/01/2023
Brand new dishwasher only few days old the frame is fully damage Custumer needs to get a hold of the store unit is unrepairable .
We serviced a
Electrolux Dryer
Near Rochester, New York 14609
Cristian
Job Details:
09/01/2023
Replace REAR BEARING KIT tested unit no noise .
We serviced a
frigidaire Refrgierator
Near Penfield, New York 14526
Chris
Job Details:
09/01/2023
Needs new electronics
Estimate approx 680.00 plus taxes due ( after service call of 99.99 plus tax is paid)
Eta 2-3 days to get parts
No repair at this time
Send email invoice home owner tending to important family matters
We serviced a
GE oven
Near Pittsford, New York 14534
Chris
Job Details:
09/01/2023
Replaced customer supplied selector switch and our oem bake element, unit tests ok
We serviced a
Kitchen aid dishwasher
Near East Rochester, New York 14445
Chris
Job Details:
09/01/2023
No power out of main PCB to motor
Part is NLA and we are unable to repair
We serviced a
Bosch Dryer
Near Rochester, New York 14619
Jose R
Job Details:
09/01/2023
Customer has a bad dryer electronic control board shows that manufacture no longer makes the part and would want 607 for it wrote coupon to customer and they will be exploring there options on a new one
We serviced a
MAYTAG washer
Near West Henrietta, New York 14586
Jose R
Job Details:
09/01/2023
Customers lid lock was bad causing the unit not to go into a cycle went ahead and replaced lid lock unit opera with in specs complete
We serviced a
Kenmore washer
Near Webster, New York 14580
Chris
Job Details:
09/01/2023
Checked all electrical connections and did factory reset - unit started working and no error codes stored
If problem returns would recommend new main Pcb, but Kenmore has discontinued part and is NLA
We serviced a
frigidaire Refrgierator
Near Greece, New York 14612
Jose R
Job Details:
09/01/2023
Customer does not have a full frost pattern and has partial frost customer has a compressor issue and will be exploring there options on a new one
We serviced a
Kitchen aid Stove
Near Pittsford, New York 14534
Derek
Job Details:
09/01/2023
Cook top need new gas valve knob assy not sparking when the dial is turned. 8286561 Going to be about $412
We serviced a
Roper washer
Near Rochester, New York 14612
Jose D
Job Details:
09/01/2023
Unit not draining on site, removed all the water, and confirmed that the drain pump is not working. Customer states she will just buy another unit since the repair cost is about the same for what she paid for it.
We serviced a
Whirlpool Dryer
Near Rochester, New York 14607
Cristian
Job Details:
09/01/2023
Replace door switch tested unit working normal now .
We serviced a
Frigidaire dishwasher
Near Victor, New York 14564
Derek
Job Details:
09/01/2023
Needs a new spray arm orbital. Replaced the spray arm and tested its spinning great now. The old one the bottoms metal piece broke off and was hitting on the heater element.
We serviced a
MAYTAG Dryer
Near Rochester, New York 14605
Cristian
Job Details:
09/01/2023
Replace Maytag maintenance kit tested unit no squeaking noise
We serviced a
LG Dryer
Near Rochester, New York 14624
Jose D
Job Details:
09/01/2023
No heat on site, dryer high limit thermostat did not pass continuity test.
Replaced dryer high limit thermostate. Ran and tested, unit now has heat.
We serviced a
Maytag Dishwasher
Near Pittsford, New York 14534
Derek
Job Details:
09/01/2023
Found the float was triggered due to water had leaked. Cleaned out and checked for leaks none found. Customer states she used 2 pods because they were stuck together. It probably over studded the dishwasher.
We serviced a
Whirlpool Refrgierator
Near Rochester, New York 14625
Cristian
Job Details:
09/01/2023
Complaint of warm fridge. FZ and FF are room temp. Compressor not running. Cycled defrost timer and compressor never starts. Jumped thermostat and compressor turns on. Open thermostat, ordering new thermostat
We serviced a
Amana Dryer
Near Rochester, New York 14619
Jose D
Job Details:
09/01/2023
No heat on site. The element did not pass the continuity test, everything else checks out good.
Customer will need the element replaced.
Replaced heating element, ran and tested, the dryer is now heating good.
We serviced a
Whirlpool refrigerator
Near Victor, New York 14564
Derek
Job Details:
08/31/2023
I cleaned out the orifice on the back right burner. I also cleaned out the little ports for the gas in the aluminum burner. The ice maker had a chunk of ice right next to the water inlet tube. When he ice maker would fill with water it was spraying all into the bottom of the housing instead of in the cube tray.
We serviced a
Whirlpool dryer
Near Fairport, New York 14450
Jose R
Job Details:
08/31/2023
When diagnosing unit customer heating element and fuses were checking customer has a bad motor informed on price and customer stated that they will be exploring their options on a new one complete
We serviced a
ge dryer
Near Hilton, New York 14468
Jose R
Job Details:
08/31/2023
Customer had a bad start switch that had to be replaced also had to adjust the drum so the switch by the motor can click and that the unit can start turning inform customer to monitor unit but it?s operating with in specs
We serviced a
LG washer
Near Rochester, New York 14618
JK
Job Details:
08/31/2023
Flashing OE error code on site. Cleaned filter. Drain pump is not working, drain pump will need to be replaced.
Replaced drain pump, ran and tested, unit is now draining.
We serviced a
GE Dryer
Near Irondequoit, New York 14622
Jose R
Job Details:
08/31/2023
Customer unit was filled up with a bunch of lint went ahead and cleaned out the vent and took out all the lint where the lint trap is at and also where the motor is as well unit heating up and operating with in specs complete
Unit looks like it was worked on before seen stripped screws on unit and could not make a determination where the broken rusted parts came out of
We serviced a
whirlpool dryer
Near Pittsford, New York 14534
JK
Job Details:
08/31/2023
Heating element grounded repaired ran and tested all is working good.
We serviced a
Frigidaire oven
Near Fairport, New York 14450
Derek
Job Details:
08/31/2023
Customer unit was not providing the proper amps to the igniter so the unit would not heat up at all went ahead and replaced igniter now unit is operating with in specs complete
We serviced a
MAYTAG washer
Near Rochester, New York 14616
Jose R
Job Details:
08/31/2023
Weds a new drain pump not always coming on and draining the water. The wash plate is stripped out. Belt is coming apart and the gear feels loose for the drive pulley
We serviced a
Samsung refrigerator
Near Canandaigua, New York 14424
Derek
Job Details:
08/31/2023
If customer calls back will recommend icemaker kit
Ice route #and ice tray
We serviced a
Whirlpool dishwasher
Near Rochester, New York 14609
Cristian
Job Details:
08/31/2023
Water is not coming into dishwasher and an F9E1 error code is showing.
There is no communication between board and valve which has burns out from running along wi5 drain pump that burned out from running when it was not pumping anything. Water inlet is also not functioning correctly
We serviced a
Whirlpool oven
Near Pittsford, New York 14534
Tina
Job Details:
08/31/2023
Replaced oven control and verified temperatures in both ovens are within a few degrees off set point and tests ok
We serviced a
Whirlpool Dryer
Near Sodus Point, New York 14555
Chris
Job Details:
08/31/2023
Did short run vent cleaning and coil cleaning on fridge.
We serviced a
Whirlpool Dishwasher
Near Rochester, New York 14625
Tina
Job Details:
08/31/2023
Replace bi metal tested unit working good
We serviced a
Kenmore washer
Near Irondequoit, New York 14617
Cristian
Job Details:
08/31/2023
I found the water drain pump would bind up and not allow the washer to spin properly . I checked the coupler I replaced last year it looked good.
We serviced a
Frigidaire refrigerator
Near Victor, New York 14564
Derek
Job Details:
08/31/2023
Syce error Needs electronics no repair at this time estimate approx 630 plus tax due
We serviced a
GE oven
Near Williamson, New York 14589
Chris
Job Details:
08/31/2023
Installed new lower fan and board sensor and unit is not showing error codes and is heating up.
We serviced a
GE Oven
Near Pittsford, New York 14534
JK
Job Details:
08/31/2023
Replace burner did explain to customer any other parts is not available.
We serviced a
Frigidaire oven
Near Rochester, New York 14617
Cristian
Job Details:
08/31/2023
Replace igniter tested unit heats up fine now
We serviced a
Samsung refrigerator
Near Irondequoit, New York 14617
Cristian
Job Details:
08/31/2023
Replaced updated icemaker kit, inlet and updated cover and drain
Cycled all ice makers and verified fill, unit is cooling and all appears ok
We serviced a
GE refrigerator
Near Williamson, New York 14589
Chris
Job Details:
08/31/2023
We serviced a
MAYTAG Washer
Near Webster, New York 14580
Chris
Job Details:
08/31/2023
Neutral hanging inside junction box and grounded to chassis, reconnected wire to terminal block and unit powers up
We serviced a
jenn air Oven
Near Webster, New York 14580
Chris
Job Details:
08/31/2023
Replaced keypad / ui console
Unit now heats and all buttons appear operational
We serviced a
Frigidaire Gallery Refrigerator
Near East Rochester, New York 14445
Tina
Job Details:
08/31/2023
Installed new ice maker, ran them full cycle and filled with water
We serviced a
Frigidaire dishwasher
Near Rochester, New York 14620
JK
Job Details:
08/31/2023
Landlord forgot to call and cancel, was already into machine when told by Tennant.
We serviced a
GE washer
Near Rochester, New York 14618
Jose R
Job Details:
08/31/2023
Customer door boat has a bunch of rips causing the unit to leak from the front customer will need gasket to get issue resolved
We serviced a
ge washer
Near Fairport, New York 14450
Tina
Job Details:
08/31/2023
Washer was not going into spin cycle I checked the belt and it was torn apart and not even on the pulley anymore. A new belt is being ordered.
8/31 installed new belt and washer is spinning and working without issues.
We serviced a
Kenmore refrigerator
Near Pittsford, New York 14534
Derek
Job Details:
08/31/2023
Replaced the inlet valve that was supplied and tested.
We serviced a
LG Dryer
Near Pittsford, New York 14534
Derek
Job Details:
08/31/2023
He dryer lint trap screen is broken and a piece of the plastic was wedged in the blower fan causing it to be unbalanced and have a weird vibration. I removed the lid and the front of the dryer to clean out. There was a lot of lint and hair down in the blower housing. Ran and tested for 10 minutes. The dryer is working well.
We serviced a
Whirlpool Refrgierator
Near Pittsford, New York 14534
JK
Job Details:
08/31/2023
Removed old plastic line and installed copper line tested all for leaks and all is leak free. Customer had refrigerator pulled out when arrived and scratched flooring when they moved the unit.
We serviced a
Whirlpool washer
Near Rochester, New York 14625
Cristian
Job Details:
08/31/2023
Will recommend gear case part not available.
And belt
We serviced a
Whirlpool Refrigerator
Near West Henrietta, New York 14586
JK
Job Details:
08/31/2023
Complaint of warm temps. Measured 56 degrees in FF and 48 in FZ. Compressor not running. Confirmed 120;VAC not going to compressor or condenser fan. L1 for those components runs through defrost controller then thermostat in series. While dropping front controls unit powered on compressor. Measured 120 VAC from defrost controller. Due to unit failing intermittently unable to rule out defrost controller vs thermostat. Ordering both parts. Customer will call back if unit goes into failed state so we can come back and attempt to narrow diagnosis.
We serviced a
Samsung Dryer
Near Rochester, New York 14612
Cristian
Job Details:
08/30/2023
Replace maintenance kit under warranty
We serviced a
LG Washer
Near West Henrietta, New York 14586
Jose D
Job Details:
08/30/2023
DRYER :Vacuumed out the lint within the dryer, and from the exhaust vent behind the dryer. Ran and tested, everything is working good.
WASHING MACHINE: cleaned out the filter, used an affresh washing machine cleaner, and ran the unit on self clean+.
We serviced a
GE Dishwasher
Near Rochester, New York 14609
Cristian
Job Details:
08/30/2023
Update software unit is working now.
We serviced a
Whirlpool refrigerator
Near Fairport, New York 14450
Tina
Job Details:
08/30/2023
Installed shelf and it?s correct.
Installed new ice maker and it was under warranty
We serviced a
Samsung washer
Near Rochester, New York 14609
Jose R
Job Details:
08/30/2023
Customer unit was spitting a 3e error code which was a motor error when diagnosing unit motor was good the inverter board was bad if customer wants to go along with repair would need board complete
We serviced a
Frigidaire washer
Near Rochester, New York 14620
Jose R
Job Details:
08/30/2023
Customer unit would not fill went ahead and adjusted the lines and made sure the connection to the valve were put in all the way and also level the unit ran multiple cycles now unit is filling and operating with in specs complete
We serviced a
Kenmore Refrigerator
Near Pittsford, New York 14534
Cristian
Job Details:
08/30/2023
Ice buildup in drain holes again. Cleaned out drain plug explain to customer possible issue hot air from garage causing this ice build up .
We serviced a
kitchen aid refrigerator
Near Pittsford, New York 14534
Tina
Job Details:
08/30/2023
Ice maker is on back order. Customer knows that we will call her set up and appt nice we get it
We serviced a
Kitchen aid Dryer
Near Rochester, New York 14620
Jose D
Job Details:
08/30/2023
No heat on site, High limit thermostat fuse did not pass the continuity test.
Replaced DRYER THERMAL CUT OFF FUSE Kit.
Ran and tested. Unit now has heat.
We serviced a
Frigidaire Dishwasher
Near Fairport, New York 14450
Derek
Job Details:
08/30/2023
Needs a new door sweep and it?s part of the inner door. Both hinges need replacing. Not worth fixing it?s going to be $800 to repair.
We serviced a
Whirlpool dryer
Near Fairport, New York 14450
Tanner
Job Details:
08/30/2023
Complaint of gas smell. Gas dryer. Ran unit and observed burner unit. Igniter glows but no flame. Replaced gas coils same result. Let unit run for few heat cycles. Odor of gas present in dryer. Igniter allowing current to coils to open gas valve but valve no longer opening enough to support combustion but still letting some gas out creating the odor. Mechanical failure of gas valve. Customer advised to replace unit. Turned gas off to appliance.
We serviced a
KitchenAid Dishwasher
Near Pittsford, New York 14534
Tina
Job Details:
08/30/2023
Customer complaint was dishwasher was not working when I got there everything was working, ran a diagnostic and error code said issues with control board. Customer said since it?s working now she is just going to keep using it till it brakes then get a new one.
We serviced a
Frigidaire Dryer
Near Rochester, New York 14620
Jose D
Job Details:
08/30/2023
Unit does not have any heat. I Noticed that the igniter was not turning on, and showing some minor damage.
Informed customer they will need a new igniter.
Installed new igniter, unit is now heating and working good.
We serviced a
Samsung Oven
Near Irondequoit, New York 14622
Jose D
Job Details:
08/30/2023
Unit igniter was bad, confirmed with the multi meter.
Replaced the igniter, unit now heats up and works fine.
We serviced a
Kenmore Garbage Disposal
Near Rochester, New York 14625
Chris
Job Details:
08/30/2023
Cleared lemon peels and reset unit appears ok
If keeps having trouble would need to be replaced estimate 339-359 plus tax due
We serviced a
Frigidaire oven
Near Webster, New York 14580
Chris
Job Details:
08/30/2023
Unit has bad EOC , reads sensor as open / shorted but sensor tests ok from board 1080ohms
Part is NLA # 318010102
Model plcf489ccc
Customer going to try and send out for rebuild
We serviced a
Whirlpool refrigerator
Near Rochester, New York 14613
Cristian
Job Details:
08/30/2023
There was ice buildup on the drain plug causing leaks from the door cleaned out drain plug no issues now
We serviced a
GE Dryer
Near Rochester, New York 14609
Jose R
Job Details:
08/30/2023
Customer had a crack in the knob causing the unit not to be able to select a cycle went ahead and replaced knob unit operating with in specs complete
We serviced a
Frigidaire oven
Near Brighton, New York 14610
Jose R
Job Details:
08/30/2023
Customer oven was not providing proper amps causing the unit to have a strong gas smell went ahead and replaced igniter unit now operating with in specs also did a vent cleaning for customer dryer definitely venting out stronger complete
We serviced a
Kitchen aid refrigerator
Near Rochester, New York 14626
JK
Job Details:
08/30/2023
Wiring harness in door bad customer will contact Kitchinaid since was repaired 10 months ago.
We serviced a
Samsung refrigerator
Near Rochester, New York 14618
Cristian
Job Details:
08/30/2023
Cleaned out ice build up and replace sensor .
We serviced a
Samsung refrigerator
Near Irondequoit, New York 14609
Jose R
Job Details:
08/30/2023
Customer unit was frozen over causing unit to have weak cooling went ahead and defrosted everything all ready changed the drain kit and temp sensor just will need to come back and install evap cover on Friday
We serviced a
LG Refrigerator
Near Pittsford, New York 14534
Cristian
Job Details:
08/30/2023
Door switch didn?t work will have to return customer money back customer getting new one .
We serviced a
Electrolux Dryer
Near Webster, New York 14580
Tina
Job Details:
08/30/2023
Dryer did not have a good air floe but venting was clear and new. Took dryer apart and cleaned out the blower wheel and the inside of the dryer. Put back together and started machine and air flow is great and dryer is running without issues.
We serviced a
Kitchenaid Oven
Near Webster, New York 14580
Tina
Job Details:
08/30/2023
Both bake and broil went, neither had a clicking sound. Tested other components which were good. Board is bad. NLA and customer is going to get new appliance
We serviced a
Lg Dishwasher
Near Fairport, New York 14450
Tanner
Job Details:
08/30/2023
Complaint of no drain. Vacuumed drain lines without issue. Drain pump runs at low speed but not high speed. Replaced drain pump. Tested unit and unit tested good.
We serviced a
Whirlpool washer
Near Webster, New York 14580
Chris
Job Details:
08/30/2023
Needs bearing and tub assy parts NLA
WPW10250573
W10772617
We serviced a
LG dishwasher
Near Rochester, New York 14622
JK
Job Details:
08/30/2023
Installed new LG dishwasher ran and tested all for leaks and no leaks found and running good.
We serviced a
LG Dryer
Near Victor, New York 14564
Derek
Job Details:
08/30/2023
The heater element tested bad. The drum rollers were worn and one of the, was locked up and had a flat spot on it. New heater element and new sensors was installed. I replaced the drum rollers and the belt tensioner pulley. Put the dryer back together and tested it?s heating well and sounds good.
We serviced a
Kenmore Elite Oven
Near Fairport, New York 14450
Derek
Job Details:
08/30/2023
Replaced the right hand side burner control know it was burned out. I also replaced the one flat connector on the back side it was a little melted. Ran and tested all the burners and they?re workin great.
We serviced a
samsung Washer
Near Rochester, New York 14604
JK
Job Details:
08/30/2023
Basket transmission shaft has warped and is allowing inner basket tub to no be free floating and rubbing on tub cap all items will need to be replaced.
We serviced a
Samsung oven
Near Ontario, New York 14519
Chris
Job Details:
08/30/2023
Replaced bake Igniter and tests ok