We serviced a
LG Dishwasher
Near Rochester, NY 14623
JK
Job Details: 02/22/2024
Ran and tested all and can find no leaks, looks as it could be a loading issue with stuff in front of door causing water to go under door into channel then sump, instructed customer on loading.
We serviced a
SAMSUNG WASHER
Near Ontario, NY 14519
Chris
Job Details: 02/22/2024
Needs new rear tub/ bearing assy Cost exceeds value of machine and part is factory order with no ETA no repair at this time
We serviced a
frigidaire Microwave
Near Rochester, NY 14620
Jose R
Job Details: 02/22/2024
Customer bottom hinge is not attach causing the door to make a noise when opening and to sag as well when diagnosing unit notice that the hinge was welded on to the frame which is un repairable from a repair perspective to fix customer will have to start exploring there options on a new one
We serviced a
Amana Dryer
Near Rochester, NY 14613
Jose D
Job Details: 02/22/2024
The dryer motor is faulty, with a bad bearing noise, and shuts off after 5 seconds. The motor will need to be replaced to correct the issue. The customer will look into getting a new dryer. The washer is leaking from the cold water inlet valve connection. The hose has corrosion and a bad rubber seal. The washer will need new water hoses.
We serviced a
Frigidaire Refrigerator
Near Canandaigua, NY 14424
Tina
Job Details: 02/22/2024
Ice box in FF section fan not working and needs the insulation kit which is on back order. FZ section the ice maker works and does thru diagnostic but because the temp in the FZ is high it won?t work. FZ was at 25? when I got there and only continued to increase. Defrost heater is staying on. Customer is going to talk to husband and let us know if they want to do repair.
We serviced a
Samsung Refrigerator
Near Canandaigua, NY 14424
Tina
Job Details: 02/22/2024
Ice maker and auger are not working. New ones are needed.
We serviced a
Whirlpool Refrigerator
Near Spencerport, NY 14559
JK
Job Details: 02/22/2024
LED light bad changed all 3 tested and all is lighting and working good.
We serviced a
MAYTAG WASHER
Near Webster, NY 14580
Chris
Job Details: 02/22/2024
Luv u spa Unit needs door lock and door boot/bellow However model sticker has been removed and cannot locate correct part numbers This is a business not a residence Please call office 585 223-1341
We serviced a
Whirlpool Refrigerator
Near Fairport, NY 14450
Chris
Job Details: 02/22/2024
Freezer defrost drain was plugged - removed drain tube and cleared, also defrosted inside freezer section.
We serviced a
Amana dishwasher
Near Fairport, NY 14450
Cristian
Job Details: 02/22/2024
Replace wash motor tested unit working normal now
We serviced a
Whirlpool refrigerator
Near Rochester, NY 14626
JK
Job Details: 02/22/2024
Water tank frozen and causing water to not flow and drip through icemaker
We serviced a
Kenmore Washer
Near Irondequoit, NY 14617
Jose D
Job Details: 02/22/2024
The washer bottom support frame seems bent from the washer not being leveled. Lots of oil splatter throughout underneath the washer. The washer is too old and not worth repairing for the price. The dryer vent is in good shape, but would recommend the customer check again in the summer season.
We serviced a
Magic Chef Stove
Near Rochester, NY 14616
Jose D
Job Details: 02/22/2024
Not able to find the model tag on the stove therefore I'm not able to locate the parts needed.
We serviced a
samsung Dryer
Near Rochester, NY 14618
Cristian
Job Details: 02/22/2024
Did a short run vent clean customer supply coupon .
We serviced a
GE Dishwasher
Near Rochester, NY 14610
Chris
Job Details: 02/21/2024
Replaced water level switch and verified proper operation Unit tests ok
We serviced a
ge dishwasher
Near Rochester, NY 14617
Jose D
Job Details: 02/21/2024
The spring hook was detached. Fixed the issue, the door no longer makes the spring noise.
We serviced a
GE dishwasher
Near Rochester, NY 14604
JK
Job Details: 02/21/2024
Unit 1203 drain hose kinked was able to temp fix drain hose will need to be replaced. Unit 1: RPS sensor bad motor bearings bad machine is non servicable.
We serviced a
Samsung refrigerator
Near Rochester, NY 14625
Cristian
Job Details: 02/21/2024
Error code -39 c 40 c icemaker issue will recommend Icemaker # And tray
We serviced a
MAYTAG Washer
Near Rochester, NY 14612
Jose D
Job Details: 02/21/2024
Washer won't go into cycle. The washer gave a lid switch fault error code F5E1..and a lid lock error, F5E2. The washer also gave a F8E3 error, which can sonify a problem with the inlet water valve. Customer will weigh there options out if they want to repair the washer or not.
We serviced a
Whirlpool Refrigerator
Near Farmington, NY 14425
Derek
Job Details: 02/21/2024
The water drain hole was frozen with ice. The freezer was defrosting and the water was leaking past the dampener into the fridge. I also installed a probe on the heater so it should help with the hole freezing up.
We serviced a
MAYTAG DRYER
Near Victor, NY 14564
Derek
Job Details: 02/21/2024
Timer bad All sensors test good Ran and tested its heating good.
We serviced a
LG Washer
Near Farmington, NY 14425
Tina
Job Details: 02/21/2024
Washer door isn?t seated right. Took front off washer and hinge is rusted out and can?t be adjusted but parts is also NLA. let customer know he can still use washer without issues. I also cleaned filter and hoses.
We serviced a
Maytag refrigerator
Near Pittsford, NY 14534
Tina
Job Details: 02/21/2024
Customer stated fridge makes a knocking sound but has not been able to get it on video. I checked compressor and fans and everything is working without issues. There is no ice build u but she stated it seems to be come from the bottom. Fridge is 16 years old. Let customer know if she is able to get it recorded it would help since sound is intermittent and not able to be recreated. Customer knows she has 90 days for this same issues
We serviced a
Unsure Dryer
Near Victor, NY 14564
Derek
Job Details: 02/21/2024
Vent cleaning
We serviced a
frigidaire Dishwasher
Near Webster, NY 14580
Cristian
Job Details: 02/21/2024
Replace display and door switch tested unit working normal
We serviced a
Samsung Dryer
Near Rochester, NY 14612
Jose D
Job Details: 02/21/2024
The motor is getting the correct voltage, but not wanting to turn over. The motor is faulty and will need to be replaced. The customer will look into getting a new dryer.
We serviced a
frigidaire OVEN
Near Irondequoit, NY 14617
Jose R
Job Details: 02/21/2024
Customer complaint was that the unit was not level went ahead adjusted the unit now dishwasher is working with in specs complete
We serviced a
maytag washer
Near Irondequoit, NY 14617
JK
Job Details: 02/21/2024
Gearcase bearings bad and will need new gearcase, splutch kit and belt not cost affective to repair recommend replace.
We serviced a
Samsung Dishwasher
Near Rochester, NY 14613
Cristian
Job Details: 02/21/2024
Dishwasher was on child lock mode causing unit not to start i ran unit for few min drains and wash normal now .
We serviced a
Kenmore Freezer
Near Rochester, NY 14610
JK
Job Details: 02/21/2024
Pie crust fell behind freezer drawer not allowing freezer to close fully removed and door closes and seals good.
We serviced a
Tapen Dryer
Near Webster, NY 14580
Chris
Job Details: 02/21/2024
Unit partially disassembled prior to our arrival by customer. Replaced listed parts and reassembled and tests ok
We serviced a
lg washer
Near Fairport, NY 14450
Derek
Job Details: 02/21/2024
Wrong door boot installed and the recirculating lines are not hooked up so it sprayers water everywhere.
We serviced a
Smasung Stove
Near Rochester, NY 14626
Jose R
Job Details: 02/21/2024
Customer complaint was that the unit would not work when diagnosing unit notice that it?s not providing proper volts customer will have to deal with an electrician to get issue resolved
We serviced a
Whirlpool Washer
Near Fairport, NY 14450
Tina
Job Details: 02/21/2024
Ran washer and it?s draining and spinning without any issues. The drain hose was getting covered by the water in the sink next to it so I let customer know that the issue could be that the water is getting sucked back into the washer.
We serviced a
Frigidaire Dishwasher
Near Rochester, NY 14625
Chris
Job Details: 02/21/2024
Rail stop fell off , reattached and appears ok If comes off again would recommend at least stops be replaced
We serviced a
GE Dryer
Near Rochester, NY 14604
Cristian
Job Details: 02/21/2024
No error code unit reach to temp took a long time to reach we told customer this normal customer stated this never happened before only recommend part will be board customer will think about it
We serviced a
LG washer
Near Irondequoit, NY 14617
Jose R
Job Details: 02/21/2024
Customer complaint was that unit would not go into a spin mode and when diagnosing unit had to take inner drum out to remove the pen that was stuck in between inner and outer causing unit not to spin properly after removing pen unit is working with in specs complete
We serviced a
Whirlpool Dryer
Near Pittsford, NY 14534
Cristian
Job Details: 02/21/2024
Replace maintenance kit tested unit no squeaking noise
We serviced a
frigidaire refrigerator
Near Webster, NY 14580
Chris
Job Details: 02/21/2024
Replaced right fresh food door and opens and closes properly
We serviced a
Whirlpool refrigerator
Near Hilton, NY 14468
Jose R
Job Details: 02/21/2024
Customer complaint was that the unit would charm as if the e door was open when in a closed position when diagnosing unit could not replicate issue while on site went ahead and did a soft where update and educated customer to monitor it and if issue keeps happening would start off with with the door switches
We serviced a
Samsung Refrigerator
Near Webster, NY 14580
Chris
Job Details: 02/21/2024
Appears water is not going through case Estimate approx 420 plus tax would be due On return No repair at this time
We serviced a
Frigidaire Range
Near Penfield, NY 14526
Chris
Job Details: 02/21/2024
Replaced front right burner control and tests ok
We serviced a
Samsung Washer
Near Penfield, NY 14526
Tina
Job Details: 02/20/2024
Vent cleaning was not needed. Washer cleaned filter out and checked for clogged hoses. Washer is running without issues
We serviced a
ge dryer
Near Macedon, NY 14502
Derek
Job Details: 02/20/2024
Cleaned the vent and she should be good.
We serviced a
thermador downdraft
Near Fairport, NY 14450
JK
Job Details: 02/20/2024
Downdraft rails had grease buildup not allowing rails to slide cleaned off regressed ran and tested all and all is moving up and down freely. Dryer wheels making noise and will need a wheel kit.
We serviced a
samsung dryer
Near Hilton, NY 14468
Jose R
Job Details: 02/20/2024
Customer complaint was that the unit was not heating up when diagnosing unit notice the heating element did not have any continuity and also idler when was broke went ahead and replaced element and idler now unit is operating with in specs
We serviced a
Ge Microwave
Near Macedon, NY 14502
Derek
Job Details: 02/20/2024
Needs a new magnetron WB27X10516 510.00 to repair they?re going to look at possibly going new unti.
We serviced a
Frigidaire Stove
Near Penfield, NY 14526
Tina
Job Details: 02/20/2024
Bake was not working, ignited was only pulling 2.6 amps, the new one was installed and pulled 3.6 and oven heating without issues.
We serviced a
Whirlpool Washer
Near Ontario, NY 14519
Chris
Job Details: 02/20/2024
Noise is from timer not engaging it appears Recommend timer Estimate approx 290 plus tax and shipping No farther repair
We serviced a
Asko Dishwasher
Near Rochester, NY 14618
JK
Job Details: 02/20/2024
Dishwasher case brake leaking and needs to be replaced parts are NLA.
We serviced a
LG Washer
Near Pittsford, NY 14534
Cristian
Job Details: 02/20/2024
Replace drain pump #tested unit draining fine now .
We serviced a
maytag washer
Near Irondequoit, NY 14609
Jose D
Job Details: 02/20/2024
The drive belt for the washer was detatched and broken. I replaced the drive belt, ran and tested, the washer now agitates and spins properly.
We serviced a
whirlpool oven
Near North Chili, NY 14514
JK
Job Details: 02/20/2024
Bake igniter 0ohm reading replaced ran and tested all and all is heating and running good.
We serviced a
GE dISHWASHER
Near Penfield, NY 14526
Cristian
Job Details: 02/20/2024
Replace drain hose tested unit no leaks
We serviced a
ge oven
Near Williamson, NY 14589
Chris
Job Details: 02/20/2024
Replaced bake igniter and unit now heats properly
We serviced a
maytag dryer
Near Webster, NY 14580
Jose D
Job Details: 02/20/2024
The element was damaged, therefore it was arcing and not working properly. The thermal fuse did not pass the continuity test. The belt was damaged. I replaced the element, the thermal fuse, and replaced the belt with the maintenance kit. Advised that the dry vents need to be cleaned, customer stated they would take care of it.
We serviced a
frigidaire refrigerator
Near Rush, NY 14543
Jose R
Job Details: 02/20/2024
Customer has wires that are broke on the door causing the auger and ice maker not to work customer would need a door and they will be getting in contact with manufacturer to try to get it covered
We serviced a
maytag dryer
Near Rochester, NY 14612
Jose D
Job Details: 02/20/2024
The dryer won' go into cycle on site. The drum belt is broken and will need to be replaced. Repaired the issue with the maintenance kit. Replaced old venting.
We serviced a
Kitchenaid Dishwasher
Near Ontario, NY 14519
Chris
Job Details: 02/20/2024
Was able to get unit running , would definitely need new wash pump if problem returns estimate is approximately 365 plus tax due to replace pump
We serviced a
Samsung Dryer
Near Macedon, NY 14502
Derek
Job Details: 02/20/2024
Dryer needs all new drum rollers a new belt, and a new tensioner pulley. It also needs a good cleaning of all the lint and hair.
We serviced a
Lg Stove
Near Webster, NY 14580
Chris
Job Details: 02/20/2024
Replaced bake igniter and unit heats well
We serviced a
Amana Dryer
Near Fairport, NY 14450
Tina
Job Details: 02/20/2024
Dryer would run but not heat. All sensors were good. I checked the timer and the wired were burned and part of timer was melted. Customer is going to get a new appliance.
We serviced a
Sub Zero oven
Near Rochester, NY 14607
JK
Job Details: 02/20/2024
Oven will need both door hinges and lower cover plate. Hinges are bent and causing door to fall out of holder.
We serviced a
Kitchen Aid Dishwasher
Near Webster, NY 14580
Cristian
Job Details: 02/20/2024
Ran diagnostic no error codes wash motors definitely working noticed that the wash blades we?re all gunked up and blocked cleaned it off now unit wash pressure seems fine .
We serviced a
Whirlpool Washer
Near Walworth, NY 14568
Tina
Job Details: 02/20/2024
Washer would not drain and panel would not turn on. I drained out all the water then took it apart. The filter was completely clogged with newspaper one that was cleaned out I put it back together and it?s running without issues
We serviced a
Ge Oven
Near Penfield, NY 14526
Cristian
Job Details: 02/20/2024
Replace bake element tested unit heating fine now
We serviced a
Kitchenaid Oven
Near Fairport, NY 14450
Cristian
Job Details: 02/20/2024
Will need high limit thermostat customer paid in full first visit
We serviced a
GE Washer
Near Webster, NY 14580
Chris
Job Details: 02/20/2024
Unit has faulty electrical control part number WH12X10187 is NLA and we are unable to repair Model Wbse2090a2ww
We serviced a
whirlpool washer
Near Scottsville, NY 14546
JK
Job Details: 02/20/2024
Ran washer through numerous test cycles, fill, drain agitate and can find no leaks, found a smal piece of tape on door hat was allowing small amounts of water to leak by door boot cleaned off ran and tested again and can find no leaks.
We serviced a
LG Washer
Near Henrietta, NY 14467
Jose R
Job Details: 02/20/2024
Customer complaint was that the water would stay in the dispenser after the end of a cycle when diagnosing confirmed that the detergent is leaving . water is remaining but it?s normal informed them that they can dump the remaining water if sitting in dispenser
We serviced a
MAYTAG Washer
Near Pittsford, NY 14534
Jose R
Job Details: 02/20/2024
The display board turns off and on when ever your changing the washing machine cycle options. The display board is faulty and is not working correctly. The display board will need to be replaced.
We serviced a
Whirlpool washer
Near Victor, NY 14564
Derek
Job Details: 02/20/2024
I had to wire in the new lid switch because the old one isn?t available anymore and the connector isn?t the same. Replaced and tested it?s working great.
We serviced a
Samsung RAnge
Near Penfield, NY 14526
Tina
Job Details: 02/20/2024
Know cracked for front left burner. Ordering new one but it?s comes with all of there. I am not putting labor on this because I will just do a drop off since she can put on.
We serviced a
GE Range
Near Macedon, NY 14502
Derek
Job Details: 02/20/2024
I had no voltage to the key pad. The oven light comes on. I thought it was weird there was power. So I pulled he oven out and found it was only getting 120v to the back of the oven I also checked the outlet and am only getting 120v. Customer needs an electrician to check the breaker and the wiring in the box to the outlet.
We serviced a
Kenmore Dryer
Near Walworth, NY 14568
Tina
Job Details: 02/19/2024
Dryer vent cleaning long run
We serviced a
GE WAsher
Near East Rochester, NY 14445
Jose R
Job Details: 02/19/2024
Customer complaint was that the unit was leaking and not draining when diagnosing unit drain out all the water that was in the tub went ahead and found six stuck inside of motor took out sock now unit is operating with in specs complete did not see any leaks after removing sock inform customer to monitor unit and educate us on how it?s going
We serviced a
whirlpool dryer
Near Fairport, NY 14450
Tina
Job Details: 02/19/2024
Dryer is heating without issues and tested all components which tested good. Ran dryer for awhile to get temp and it?s cycling the way it should. Let customer know if we have to come back out there will be a trip charge.
We serviced a
Ge Dishwasher
Near Webster, NY 14580
Chris
Job Details: 02/19/2024
Replaced main elec pcb and unit now operating properly.
We serviced a
Amana washer
Near Brockport, NY 14420
JK
Job Details: 02/19/2024
Unit 14: Washer belt is stretched out along with splutch spring worn out not allowing splutch to fully disengage both will need to be replaced. 02-19-24: Replaced spluch kit with belt Acuator was not fully disengaging splutch replaced ran through recalibration and tested cycle all is running good and quiet.
We serviced a
Frigidaire Refrigerator
Near Penfield, NY 14526
Chris
Job Details: 02/19/2024
Unit 306 evap fan is off balance creating a vibration noise - replaced fan motor and noise has stopped. Unit 404 needs infinite switch Dropped 29.00 second appliance charge as courtesy
We serviced a
ge dishwasher
Near Ontario, NY 14519
Chris
Job Details: 02/19/2024
Cleared drain and reprogrammed with firmware update in hopes to solve power issue - if unit stops draining again need at least new drain pump kit estimate approx 285 plus tax would be due - if power issues persist may need electronics replaced and may be more cost effective to buy new unit if additional problems arise Unit was also partially disassembled apon arrival- put back together as well as possible with parts I could find
We serviced a
Freezer Frigidaire
Near Irondequoit, NY 14617
Jose R
Job Details: 02/19/2024
Replaced fan motor and now unit is operating with in specs complete
We serviced a
Dryer Whirlpool
Near Rochester, NY 14623
Jose D
Job Details: 02/19/2024
No heat on site, high limit thermostat fuse did not pass the continuity test. I replaced the fuse, ran and tested, the dryer now has heat.
We serviced a
Kenmore Oven
Near Rochester, NY 14618
Tina
Job Details: 02/19/2024
Bake is not working, checked element and it?s broken so a new one is being ordered. Did a short run vent cleaning while there 2/19 installed new bake element and oven is now heating to temp and working without issues.
We serviced a
Ge Washer
Near Fairport, NY 14450
Cristian
Job Details: 02/19/2024
Customer only speaks Spanish Customer was washing blankets with Clothes causing this off balance and motor error unit definitely needs software update going to run each component to make sure everything runs fine. Pass
We serviced a
ge dishwasher
Near Rochester, NY 14617
Jose D
Job Details: 02/19/2024
No power on site. The dishwasher needed the GE Software update. I updated the dishwashers software, ran and tested, the dishwasher now has power and is working correctly.
We serviced a
maytag washer
Near Fairport, NY 14450
Jose D
Job Details: 02/19/2024
I ran 2 separate cycles with wet clothes in a drain and spin cycle. The clothes were not soaked. I informed the customer that there might have been an unbalanceing issue. Advised to always wash atleast a medium load, to ensure all sides of the basket are covered, so the washer can have a balanced spin cycle.
We serviced a
Kitchen aid refrigerator
Near Rochester, NY 14616
Jose R
Job Details: 02/19/2024
Customer has a seal system issue. compressor is running also condenser fan and evap fan is spinning but customer does not have a full frost pattern on coils and both compartments are warm and not cooling anything
We serviced a
kenmore dryer
Near Victor, NY 14564
Derek
Job Details: 02/19/2024
The thermal cut off was blown. I went and replaced it and the dryer still wasn?t turning the drum. I could hear the relay clicking but nothing happening. I removed the computer board and found the board was burnt on the back side. She going to look at new dryers. She wants me to come back when the new dryer is installed and clean her vent.
We serviced a
LG Dryer
Near Pittsford, NY 14534
Tina
Job Details: 02/19/2024
Took dryer apart and tested components and they all tested good. I vacuumed out inside of dryer then did a vent cleaning
We serviced a
Samsung refrigerator
Near Webster, NY 14580
Chris
Job Details: 02/19/2024
Appears no water is going through filter , unable to narrow down filter or water case as there isn?t a spare filter around Recommend replacing filter first before ordering case Est approx 400 plus tax and shipping would be due if case replaced. Recommend customer try filter first - if no change would need case assy ordered
We serviced a
amana refrigerator
Near Penfield, NY 14526
Cristian
Job Details: 02/19/2024
Seal system issue no frost pattern will need new fridge or compressor refilled.
We serviced a
lg dryer
Near Pittsford, NY 14534
Tina
Job Details: 02/19/2024
Gas Dryer isn?t drying on all settlings. Igniter is getting 120 on certain settings but not all. Tested sensors and coils and those are al good. A new board is needed. Customer is just going to use on setting that work until he gets a new one.
We serviced a
samsung refrigerator
Near Fairport, NY 14450
Derek
Job Details: 02/19/2024
Customer is going to honk about it before they do the repair. Needs an inverter board. I also suggest doing the main as well because I can see the relay arching through the relay housing. Going to be 748.00 to repair DA92-00146DMain DA92-00215C inverter
We serviced a
Whirlpool Stove
Near Rochester, NY 14606
JK
Job Details: 02/19/2024
F/R Infinite switch burnt out and will need to be replaced. 02-19-24: Replaced infinite switch ran and tested all is working and regulating good.
We serviced a
GE Dishwasher
Near Rochester, NY 14624
Jose R
Job Details: 02/19/2024
Customer complaint was that the ge dish washer would not turn on and that microwave would not heat . Went ahead and did a software update on dishwasher now unit operating with in specs customer would need magnetron for microwave if wanting it to get fixed cx would be exploring there options on that and will get back to us if wanting to go along with repair
We serviced a
Electrolux Washer
Near Webster, NY 14580
Chris
Job Details: 02/19/2024
Needs door frame and door lock parts estimate approx 325-335 plus tax and shipping would be due - no farther repair at this time Replaced strike only at customer request no warranty can be given as unit needs additional repairs
We serviced a
Samsung Range
Near Penfield, NY 14526
Tina
Job Details: 02/19/2024
Oven would not heat up. Igniter was pulling 2.6amps. A new one was installed and it?s working without issues.
We serviced a
Kitchen Aid dishwasher
Near Rochester, NY 14617
Jose R
Job Details: 02/19/2024
Customer complaint was that the unit would not circulate when diagnosing u it notice that it would feel then it would start humming and not circulating if customer wants to go along with repair would recommend sump
We serviced a
frigidaire refrigerator
Near Webster, NY 14580
Chris
Job Details: 02/19/2024
Replaced icemaker and verified fill - tests ok