We serviced a
Maytag refrigerator
Near Rochester, NY 14623
Jose R
Job Details: 06/10/2024
Customer complaint was that the ice maker was not working when diagnosing unit cx ice maker was not working went ahead and replaced ice maker and steamed out the water line complete
We serviced a
Whirlpool Washer
Near North Chili, NY 14514
JK
Job Details: 06/10/2024
Machine was super overloaded with heavy items causing motor to over heat and fault out, emptied all objects from machine ran through service mode all is running and operating within specs, instructed customer to not overload with clothing.
We serviced a
Kenmore refrigerator
Near Fairport, NY 14450
Tina
Job Details: 06/10/2024
Drain plug was clogged in the back of fridge. I cleaned it out then took apart freezer and steamed out all the ice and cleaned drain.
We serviced a
Kitchenaid Dishwasher
Near Rochester, NY 14617
Cristian
Job Details: 06/07/2024
Cleaned out filter there was few thing inside reset unit now upper rack is cleaning normal now .
We serviced a
Maytag Dryer
Near Webster, NY 14580
Chris
Job Details: 06/07/2024
Unit running apon arrival and was heating - Cleaned vent at customer request and unit appears ok Mixed loads will have mixed dryness upon completion of cycle on auto dry cycles **
We serviced a
Whirlpool refrigerator
Near Henrietta, NY 14467
Cristian
Job Details: 06/07/2024
Cleaned out drain plug tested unit working normal now wait 24 to 48 hours for proper cooling . Also did a short vent cleaning
We serviced a
LG Washer
Near Rochester, NY 14612
JK
Job Details: 06/07/2024
Washer fill bellow torn and will need to be replaced. 06-07-24: Replaced detergent bellow ran and tested all and all is leak free and running good.
We serviced a
Samsung Refrigerator
Near Penfield, NY 14526
Jose R
Job Details: 06/07/2024
Went ahead and cleaned out drain hole and drain hoses unit operating with in specs complete
We serviced a
Whripool Washer
Near Rochester, NY 14626
Jose R
Job Details: 06/07/2024
Customer complaint was that the unit was making grinding noise when operating when running the unit with a load notice that the gear case was bad cx will have to start exploring there options on a new one complete
We serviced a
Dishwasher Bosch
Near Rochester, NY 14626
Cristian
Job Details: 06/07/2024
Replace water valve tested unit no leaks
We serviced a
LG washer
Near Irondequoit, NY 14617
Cristian
Job Details: 06/07/2024
Only leak that I seen was coming from the filter filter was not in place correctly reinstalled filter no leaks. Customer have to run unit full Cycle verify if still leaks.
We serviced a
Whirlpool dishwasher
Near Fairport, NY 14450
Tina
Job Details: 06/07/2024
Dishwasher handle was broken, I took the skin off the door and there was a stripped screw that was going into the door lock nut after some time I was able to get it out. The new door handle was installed and had customer testes it out and it working without issues.
We serviced a
Ge dishwasher
Near Pittsford, NY 14534
Tina
Job Details: 06/07/2024
Dishwasher would start then Stop after filling hooked up smart HQ there was a no fill error and a failure of drain error. I tested all components through service mode and everything worked. I then tried to run it again and an H20 error appeared which means a new pressure sensor is needed. One was installed and dishwasher started and ran without issues.
We serviced a
Bosch Dishwasher
Near Fairport, NY 14450
Tina
Job Details: 06/07/2024
Dishwasher would not turn off, the base of the dishwasher was completely filled with water. I was unable to pull dishwasher out but I was able to vacuum out the bottom and turned it back on but the water valve was dripping slowly!the circulation pump would not stop running, the drain pump was good and the board kept clicking over and over. Customer decided to get a new appliance due to it being 12 years old and not a simple fix.
We serviced a
Jenn air Fridge
Near Fairport, NY 14450
Tina
Job Details: 06/07/2024
No ice is being made, I tested ice maker and that is bad along with water valve. Customer decided not to fix due to fridge being 10 years old. If they do decide to fix part number will be in notes.
We serviced a
Ge dishwasher
Near Penfield, NY 14526
Chris
Job Details: 06/07/2024
Replaced inlet valve and supply line Unit checks ok
We serviced a
Whirlpool Refrigerator
Near Fairport, NY 14450
Tina
Job Details: 06/07/2024
FF section was at 61? FZ was at 42?. I took off evap cover and there is a ball of ice on the copper line which indicates the refrigerant leaked. A new appliance is needed.
We serviced a
Whirlpool Dishwasher
Near Ontario, NY 14519
Chris
Job Details: 06/07/2024
Needs wash pump No repair at this time Estimate approx 355 plus tax would be due on return if part ordered
We serviced a
Lg Oven
Near Rochester, NY 14625
Cristian
Job Details: 06/07/2024
Replace bake igniter tested unit working normal now
We serviced a
Frigidiare Refrigerator
Near Hilton, NY 14468
Jose R
Job Details: 06/07/2024
Customer oven was not working when diagnosing unit noticed that the igniter was only providing 2.5 amps went ahead and replaced igniter now unit is operating with in specs complete
We serviced a
Frigidaire Oven
Near Hilton, NY 14468
Jose R
Job Details: 06/07/2024
Customer complaint was that the unit was not making ice when running a diagnostic everything passed inform customer to make sure the door is closed and that the arm is not touching anything inform cx to monitor unit and edit us on how it?s going
We serviced a
Ge refrigerator
Near Fairport, NY 14450
Chris
Job Details: 06/07/2024
Unit is an lg And appears to have a sealed system issue This is a rental property LL not present Sent email invoice
We serviced a
Kitchen door Dishwasher
Near Fairport, NY 14450
Derek
Job Details: 06/07/2024
I replaced both of the door hinges and the dishwasher is working good and no leaks.
We serviced a
Ge refrigerator
Near Canandaigua, NY 14424
Derek
Job Details: 06/07/2024
Did the software update and the customer had a new ui board I installed. It works good now
We serviced a
Kenmore Washer
Near Rochester, NY 14609
Derek
Job Details: 06/07/2024
Need anew gear box. The basket is locked up and will barely spin so it won?t drain either. $550 to do a gear box on this unit.
We serviced a
Kenmore Dishwasher
Near Penfield, NY 14526
Cristian
Job Details: 06/07/2024
Cleaned out drain line unit drains fine now no issues
We serviced a
frigidaire/amana refrigerator
Near Pittsford, NY 14534
Derek
Job Details: 06/07/2024
Needs water valve other fridge is too old parts nla. I replaced the water inlet valve. It could take 24-48hrs before there are cubes in the bucket.
We serviced a
Whirlpool washer
Near Rochester, NY 14619
JK
Job Details: 06/07/2024
Unit stuck in 14 minutes ran through service mode no error codes all components from board check good, was able to get unit to reset back to normal running if problem returns will need main PCB.
We serviced a
Jenn Air Refrigerator
Near Ontario, NY 14519
Chris
Job Details: 06/07/2024
Appears dispenser control is failing intermittently as it started working on todays visit Would recommend new Ui but part is NLA and unable to repair if problem persists
We serviced a
Samsung oven
Near West Henrietta, NY 14586
JK
Job Details: 06/07/2024
Main oven control board bake element relay sticking open main control board will need to be replaced.
We serviced a
Ge Dishwasher
Near North Chili, NY 14514
JK
Job Details: 06/07/2024
Customer complaint was water standing in bottom of dishwasher under filter, all amounts of water under filter is normal amounts of water, ran through service mode, no error codes no updates and all is running normal.
We serviced a
Samsung washer/dryer
Near Rochester, NY 14609
Jose R
Job Details: 06/07/2024
Replaced idler now dryer is operating with in specs would need to come back to complete washer repair
We serviced a
Samsung oven
Near Webster, NY 14580
Chris
Job Details: 06/07/2024
Reset breaker and unit started working If problem returns will need new electronics
We serviced a
Kitchenaid Dishwasher
Near Victor, NY 14564
Derek
Job Details: 06/07/2024
Needs the fuse for the main power wire to the board. The other one was blown. I cut and spliced in the new updated fuse. I ran and tested a quick rinse cycle. All is working well.
We serviced a
Whirlpool washer
Near Webster, NY 14580
Chris
Job Details: 06/06/2024
Replaced main Ccu and unit now locks and unlocks but will not fill with water or spin Appears to be due to a software issue/update Would have to replace all electronics so they have same software version but other parts are no longer available and we are unable to repair
We serviced a
frigidaire refrigerator
Near Rochester, NY 14610
Tina
Job Details: 06/06/2024
FF section is warm but FZ is over freezing, evap fan is working but damper is not opening and there is a H1 error code. Fridge is 10 years old so customer just decided to replace rather than fix.
We serviced a
GE Stove
Near Macedon, NY 14502
Chris
Job Details: 06/06/2024
Range needs front right burner Estimate approx 200+tax would be due and would have to order 2-3 days to get part. Refrigerator needs LED kit estimate Approx 190 plus tax would be due No repair at this time
We serviced a
Kenmore Oven
Near Pittsford, NY 14534
Tina
Job Details: 06/06/2024
Oven was not heating up, igniter was only pulling 2.51 amps so a new igniter was installed and it?s pulling 3.4 amps now and is heating without issues
We serviced a
Maytag Washer
Near Rochester, NY 14625
Cristian
Job Details: 06/06/2024
There?s been multiple leaks from this unit coming from dispenser, 3valve assembly and gasket I would start with gasket and water valve . Customer decided not to fix
We serviced a
Kenmore Washer
Near Rochester, NY 14609
Jose R
Job Details: 06/06/2024
Customer complaint was that the unit would not drain or go into a spin mode when diagnosing unit noticed the door switch was broke went ahead and replaced switch now unit is operating with in spec
We serviced a
Samsung refrigerator
Near Rochester, NY 14618
Cristian
Job Details: 06/06/2024
Cleaned out all the ice build up behind fridge fan cover replace temp sensor drain kit tested unit working normal now wait 24 hours to 48 for proper cooling .
We serviced a
Kitchen aid range
Near Pittsford, NY 14534
Derek
Job Details: 06/06/2024
Parts are no longer available for this cook top. It needs two gas valves for the dials it also needs a spark igniter for the back right burner. Phone went right to voicemail. No answer at the house all the lights off I tried both front doors. I didn?t hear the door bell so I also knocked twice. No answer. Need to reschedule. I was on site at 2:42 PM on Wednesday.
We serviced a
Ge Dishwasher
Near Rochester, NY 14626
Cristian
Job Details: 06/06/2024
The connection from module to the control board is broken will start with a new board customer decided not to fix
We serviced a
Whirlpool refrigerator
Near Rochester, NY 14626
JK
Job Details: 06/06/2024
Replaced both dispenser arms tested both and all is working g good.
We serviced a
Ge Oven
Near Webster, NY 14519
Chris
Job Details: 06/06/2024
Replaced bake element and checks ok
We serviced a
Samsung dryer
Near Hilton, NY 14468
Jose R
Job Details: 06/06/2024
Customer complaint was that the unit was not heating up when diagnosing unit notice cx had a bad heating element went ahead and replaced element now unit is operating with In Specs complete
We serviced a
Samsung Fridge
Near Pittsford, NY 14534
Tina
Job Details: 06/06/2024
Water is pooling in a small amount under crisper still. I took evap cover cover and there is not ice build up but there is moisture on the dram of the fridge behind evap cover that seems to be the cause of issues. Customer decided not to get evap cover and just deal with it since it?s 13 years old.
We serviced a
samsung Washer
Near Rochester, NY 14613
JK
Job Details: 06/06/2024
Detergent housing cracked and will need to be replaced along with valve holder 06-06-24: Replaced detergent Assembly ran and tested for leaks all is leak free and running good.
We serviced a
Samsung oven
Near Rochester, NY 14626
JK
Job Details: 06/06/2024
Broil igniter bad replaced ran and tested all and all is running good
We serviced a
kenmore dryer
Near Rochester, NY 14618
Derek
Job Details: 06/06/2024
I installed a maintenance kit and a new door switch on the dryer. The garbage disposal was leaking and you could hear water in it when it was turned on. I replaced the garage disposal.
We serviced a
Lg Washer
Near Hilton, NY 14468
Jose R
Job Details: 06/06/2024
Replaced control interface now unit is operating with In Specs
We serviced a
Ge garbage disposa
Near Pittsford, NY 14534
Tina
Job Details: 06/06/2024
Customer still had old disposal and they had someone come out who told them it was broken and pieces were falling off. I looked at old one and there was a piece of tin stuck it in which was causing motor to run but blades not moving. I removed the piece of tin and cleaned the drain hole out which was clogged then hooked it back up and it was running without issues.
We serviced a
Myatag Washer
Near Rochester, NY 14619
Cristian
Job Details: 06/06/2024
Washer -no power will start with new board # Dishwasher -not draining correctly it was some stuff at the end of the drain line cleaned it out it?s draining fine now will have to come back to replace board in washer .
We serviced a
Kitchen Aid refrigerator
Near Webster, NY 14580
Chris
Job Details: 06/06/2024
Needs defrost control and also defrost heater molex seems to be intermittent contact would recommend hard wiring No repair at this time
We serviced a
Whirlpool Washer
Near Pittsford, NY 14534
Tina
Job Details: 06/06/2024
Washer needs a new set of suspension rods and a new transmission. Customer is going to get new appliance.
We serviced a
Ge Dryer
Near Churchville, NY 14428
Jose R
Job Details: 06/06/2024
Customer complaint was that the unit would make a loud noise during operation when diagnosing unit noticed the blower wheel and the clamp was broken off went ahead and cleaned the inside of the unit and replaced wheel with clamp now unit is operating with in specs
We serviced a
lg dryer
Near Pittsford, NY 14534
Tina
Job Details: 06/06/2024
Dryer was making a loud banging sound when running, I took apart and a sock was stuck in the blower wheel so that was removed, a maintenance kit was installed and the dryer was vacuumed out. Dryer is running without issues. Also cleaned out the filter and drain hose on a front load washer
We serviced a
Ge oven
Near Webster, NY 14580
Chris
Job Details: 06/06/2024
Replaced bake igniter and checks ok
We serviced a
Ge Washer
Near Rochester, NY 14620
Jose R
Job Details: 06/06/2024
Customer complaint was unit was not draining when diagnosing unit noticed customer had a bad pump went ahead and replaced pump now unit is operating with in specs
We serviced a
Kenmore Washer
Near Pittsford, NY 14534
Derek
Job Details: 06/06/2024
Cold water valve was leaking.n I replaced the 3 way water valve.
We serviced a
GE washer
Near Canandaigua, NY 14424
Derek
Job Details: 06/06/2024
I replaced the ripped door boot.
We serviced a
Bosch Dishwasher
Near Pittsford, NY 14534
Tina
Job Details: 06/06/2024
Dishwasher had an E25 error code, customer stated he had cleaned all the water out of the dishwasher but the sink backed up into it and was full again. When I tried to do a force drain it would not work and the error showed. I unhooked the drain line which was not a high loop and was laying across bottom of cupboard. I cleaned it all out and took the filter out which was full of food and attached the line back with a high loop. I started it and it ran and drained without issues. I started a few times to make sure it would drain and there was no issues and no more code. Hanna Pulinski signed (Nanny)
We serviced a
Whirlpool washer
Near Brockport, NY 14420
JK
Job Details: 06/06/2024
Agitator base stripped will need to be replaced. 06-06-24: installed lower agitator ran through calibration mode and service mode all is operating good.
We serviced a
Bosch Dishwasher
Near Rochester, NY 14610
JK
Job Details: 06/04/2024
Diverter leaking and will need to be replaced. Customer also wants UI Facia replaced as well. 06-04-24: installed new diverter ran and tested for leaks all is leak free and running good.
We serviced a
Samsung Washer
Near Walworth, NY 14568
Chris
Job Details: 06/04/2024
Both hot and cold fill in test mode - checked screens had minimal debris - appears to be an electronic issue if problem persists as mentioned in previous service and part is unavailable
We serviced a
Whirlpool Dryer
Near Pittsford, NY 14534
Tina
Job Details: 06/04/2024
Dryer would not start, tested thermostats and element and they were good. Checked door switch and that was broken. A new door switch and a maintenance kit were installed. The entire dryer was also vacuumed out. Dryer working without issues.
We serviced a
Maytag Washer
Near Victor, NY 14564
Derek
Job Details: 06/04/2024
Needs main board it?s $300 no voltages to the touch screen.
We serviced a
LG Dishwasher
Near Rochester, NY 14626
Cristian
Job Details: 06/04/2024
Lots of chewed wire to the main board going to need a full wire harness customer not going to fix
We serviced a
Maytag Washer
Near Rochester, NY 14609
Jose R
Job Details: 06/04/2024
Customer was having issue with the door closing which would need door switch to get that issue resolved also the display was turning on and off on its own would recommend control board
We serviced a
Maytag Fridge
Near Rochester, NY 14612
Jose R
Job Details: 06/04/2024
Customer complaint was that the fridge was not cooling when diagnosing unit everything in the freezer was frozen over and heater bar did have continuity cx had a bad jazz board went ahead and replaced board now unit is no operating with in specs
We serviced a
Frigidaire Fridge
Near Webster, NY 14580
Chris
Job Details: 06/04/2024
Unit has evap fan failure U able to locate signal from control/ driver Electronics are NLA and we are unable to repair if problem persist
We serviced a
Kicthen Aid Dishwasher
Near Penfield, NY 14526
Tina
Job Details: 06/04/2024
Customer smelled burning but could not find anything inside, I checked out element and there was a piece of something stuck to it that had burned off. I put in diagnostic and there were no error codes, I let it go all the way thru to make sure element still worked and it did so dishwasher is fully functional and able to use.
We serviced a
Samsung Fridge
Near Webster, NY 14580
Chris
Job Details: 06/04/2024
Needs at least inlet valve as it?s leaking by and ice maker not cycling No repair at this time Estimate approx 520 plus tax would be due on return. Turned water off to unit and is not leaking now
We serviced a
GE Dryer
Near Rochester, NY 14610
Cristian
Job Details: 06/04/2024
Replace idler back 2 wheels and clips tests unit no more rattling noise working normal.
We serviced a
Frigidaire Fridge
Near Rochester, NY 14624
JK
Job Details: 06/04/2024
Damper assembly motor broken and will need to be changed. 06-04-24: installed new FF damper assembly ran and tested all and all is opening and closing good.
We serviced a
Ge Dryer
Near Rochester, NY 14619
Cristian
Job Details: 06/04/2024
Replace belt tested unit working normal now .
We serviced a
Kenmore Fridge
Near East Rochester, NY 14445
Cristian
Job Details: 06/04/2024
Cleaned out drain line unit drains down now no more leaks . Wait 24 hours for proper cooling
We serviced a
Whirlpool Refrigerator
Near Rochester, NY 14609
Jose R
Job Details: 06/04/2024
Customer complaint was that the unit was leaking from the back when diagnosing unit leak had to becoming from valve went ahead and replaced water valve now unit is operating with in specs complete
We serviced a
Whirlpool Dishwasher
Near Fairport, NY 14450
Tina
Job Details: 06/04/2024
Racks stop on the back of upper racks are both broken so it slides completely out. New ones are being ordered and they will only take a few min to put in ice we get them
We serviced a
LG Oven
Near Webster, NY 14580
Chris
Job Details: 06/04/2024
Replaced bake igniter and unit appears ok
We serviced a
Samsung Refrigerator
Near Rochester, NY 14612
Jose R
Job Details: 06/04/2024
Went ahead and replaced water case assembly and confirm that there are no leaks coming from the unit and that everything is operating with in specs complete. Inform customer to monitor unit complete
We serviced a
Kitchenaid Dishwasher
Near Rochester, NY 14609
Jose R
Job Details: 06/04/2024
Customer complaint was that the unit was not getting any water and when diagnosing unit cx did a remodel on the kitchen and replaced everything from the sink went ahead and replaced the stainless water line and was able to get the unit to operate with in specs complete
We serviced a
Kenmore washer
Near Webster, NY 14580
Chris
Job Details: 06/04/2024
Shocks are worn and pump may be intermittent No repair at this time Estimate approx 380 plus tax would be due Stacked unit
We serviced a
Sasmung dryer
Near Penfield, NY 14526
Chris
Job Details: 06/04/2024
Replaced all 4 rollers, pulley and belt kit Unit tests ok
We serviced a
Maytag Refrigerator
Near Williamson, NY 14589
Chris
Job Details: 06/04/2024
Replaced faulty evap fan motor
We serviced a
Kenmore dishwasher
Near Rochester, NY 14609
Jose R
Job Details: 06/04/2024
Customer s complaint was that the unit would not drain out all of the water and would be leaking when diagnosing unit noticed that in the middle of the cycle the display will shut off and not completing the cycle showing that the control board is discontinued and unavailable to order
We serviced a
Samsung Fridge
Near East Rochester, NY 14445
Cristian
Job Details: 06/04/2024
Replace fan in freezer tested unit working normal now .
We serviced a
Frigidaire Microwave
Near Fairport, NY 14450
Tina
Job Details: 06/04/2024
Refrigerator compressor is running and so are all the fans but when I removed evaporator cover there was no frost pattern. A new fridge is needed Microwave fan stays on, tested thermostat and they are good, door switches are good so a new board is needed due to a relay being stuck on. Along with microwave being 7 years old the Board is $475 and is out of stock so customer is going to get a new appliance. Used flex venting to replace 8? of dryer venting.
We serviced a
Whirlpool dryer
Near East Rochester, NY 14445
Cristian
Job Details: 06/04/2024
Will need new board customer decided to get new dryer
We serviced a
Whirlpool dryer
Near Pittsford, NY 14534
Derek
Job Details: 06/04/2024
The heater is burned up. It needs the thermostat and update kit installed. The timer isn?t working and the dryer won?t shut off. This is probably why the heater burned up. Expensive repair on an old appliance. Looking a new units
We serviced a
Whirlpool Dryer
Near Pittsford, NY 14534
Tina
Job Details: 06/04/2024
Dryer was making a squeaking sound when running so a new maintenance kit was installed and the inside of the dryer was vacuumed out. I also replaced their old venting with 2? of flex venting.
We serviced a
Kitchen Aid stove
Near Fairport, NY 14450
Derek
Job Details: 06/04/2024
All the burners spark except the front left burner. I got it to spark and light once, but I was not able to get it to light again. The spark ignition harness will need to be replaced. Installed a new harness and all the burners are sparking and igniting.
We serviced a
ge washer
Near Canandaigua, NY 14424
Derek
Job Details: 06/04/2024
Frigidaire needs a new door boot it has a hole in it ge needs a new drain pump Pat phone# 607-769-0610 I had to order a different door boot hers doesn?t have a light socket and this boot does. If the part comes in Tuesday I?ll head there end of the day to fix it. If not I told her I would come back Wed when I get the part. I replaced the door boot and it?s not leaking anymore. I didnt find anything in the filter. I ran and tests it is good.
We serviced a
Whirlpool Dishwasher
Near Rochester, NY 14609
Jose R
Job Details: 06/03/2024
Customer complaint was that the unit was leaking and when diagnosing unit noticed leaks coming from the corners of the tub when disconnecting bottom spray arm was not leaking any more would recommend spray arm to be replaced
We serviced a
Kenmore Dryer
Near Pittsford, NY 14534
Cristian
Job Details: 06/03/2024
Replace pulley tested unit working normal now
We serviced a
Sansug dryer
Near Pittsford, NY 14534
Tina
Job Details: 06/03/2024
6/3 dryer element is bad and the wires connected to the element from the wire harness are burned. Talked to customer and let her know that it seems the board is bad and it?s keeping the heating element on and causing it to over heat and burn out. Board is NLA customer is going to get another appliance
We serviced a
Ge washer
Near Ontario, NY 14519
Chris
Job Details: 06/03/2024
Has multiple water level errors - cleared pressure dome/hose If problem persists recommend main PCB Also damper appears to be sticking, inlet valve noisy and motor sounds like it?s going bad Estimate approx 660 plus tax due to fix everything 440 plus tax to fix everything but motor would be due No repair at this time
We serviced a
Bosch dishwasher
Near Rochester, NY 14626
Cristian
Job Details: 06/03/2024
Ran unit multiple times didn?t see no leak told customer run unit without dishes and see if it leaks .
We serviced a
GE refrigerator
Near Rochester, NY 14623
Jose R
Job Details: 06/03/2024
Customer had foam on the bottom of the door that was never removed causing the door not to close and open properly went ahead and removed the foam and also adjusted the door switch and now it is operating with in specs if still having issue with door switch would recommend door switch
We serviced a
Kenmore Washer
Near Rochester, NY 14607
Cristian
Job Details: 06/03/2024
When running a normal cycle notice a humming sound pull unit forward and water water valve was shut off turn water back on unit started to work fine ran a normal cycle ran through fine no issues.