We serviced a
Kenmore Refrigerator
Near Spencerport, NY 14559
JK
Job Details:
09/25/2024
Whirlpool refrigerator defrost timer getting stuck in defrost mode causing unit to warm to much defrost timer will need to be replaced.
We serviced a
Ge oven
Near Irondequoit, NY 14609
Cristian
Job Details:
09/25/2024
Replace igniter tested unit working normal
We serviced a
Maytag Washer
Near Churchville, NY 14428
JK
Job Details:
09/25/2024
Bleach dispenser and detergent dispenser both leaking and has caused significant rust, not cost affective to repair due to rust and age of machine, recommend replacement.
We serviced a
Ge dishwasher
Near Fairport, NY 14450
Tina
Job Details:
09/25/2024
dishwasher has a air and leak in the bottom left corner. The seal along the door does slide back-and-forth so it?s like it slides out of place which causes the leak. customer is just going to pay attention to where the seal is and keep using
We serviced a
Maytag Dryer
Near Fairport, NY 14450
Tina
Job Details:
09/25/2024
dryer takes longer to dry than one cycle. i tested all components and everything test good and igniter is cycling on and off
like normal. told customer it seems more like an airflow issue so they are going to contact management to see about dryer venting.
We serviced a
Kenmore Washer
Near Rochester, NY 14609
Cristian
Job Details:
09/25/2024
When running unit is going to spin sounds really bad. This is going to need a new motor assembly and gear case assembly. The cost of this is just best to just get a new machine.
We serviced a
frigidaire dishwasher
Near Irondequoit, NY 14617
Cristian
Job Details:
09/25/2024
so power plug was burnt out causing the control board to fail Will recommend control board customer will think about the repair.
We serviced a
Amana Refrigerator
Near Fairport, NY 14450
Jose R
Job Details:
09/25/2024
Cx had a bad jazz board causing the unit not to go into a defrost mode went ahead and cleaned out coil and replaced board now unit is operating with in specs complete
We serviced a
GE washer
Near Pittsford, NY 14534
Cristian
Job Details:
09/25/2024
Repalce door switch and dogs tested unit working normal now
We serviced a
Ge dryer
Near Rochester, NY 14612
Cristian
Job Details:
09/25/2024
Replace igniter tested unit working normal now
We serviced a
Maytag Oven
Near Rochester, NY 14609
Jose R
Job Details:
09/25/2024
Cx had bad igniter causing the unit to leak out gas was not providing proper amps went ahead and replaced igniter now unit is operating with in specs
We serviced a
GE refrigerator
Near Penfield, NY 14526
Chris
Job Details:
09/25/2024
Replaced ff evaporator fan motor and tests ok
We serviced a
Kenmore Stove
Near Pittsford, NY 14534
Derek
Job Details:
09/25/2024
W11447374 X2 electrode
WPW10475149 Spark module
$550. To repair he?s going to thing about it first.
We serviced a
Kenmore Washer
Near Rochester, NY 14625
Tina
Job Details:
09/25/2024
washer: would not spin or drain so i used a jumper wire to try to drain and it works so the lid switch was bad. i installed a new one and ran a load and it worked without issue.
dryer: they already put a new vent on but it was still taking multiple times to dry. i took back off and the blower house was full of lint which prevents good air flow so that was cleaned out then a maintenance kit was installed and inside of dryer was cleaned.
dryer is running without issues.
We serviced a
Maytag Dishwasher
Near Penfield, NY 14526
Tina
Job Details:
09/25/2024
Dishwasher drains into plumbing in basement and was not draining. I hooked drain line and no water was coming out even though dishwasher was full of water. I used my shop vac to unclog drain line then ran dishwasher and it?s now draining without issues.
Short run vent cleaning
We serviced a
Kenmore Dryer
Near East Rochester, NY 14445
Derek
Job Details:
09/25/2024
I popped the top o.n The dryer Found an ear ring wedged into the felt and was running on the drum. It?s nice and quiet now.
We serviced a
Ge Dryer
Near East Rochester, NY 14445
Derek
Job Details:
09/25/2024
Needs a fan and I replaced it it?s working good.
We serviced a
Whrilpool Washer
Near Brockport, NY 14420
JK
Job Details:
09/25/2024
Suspension rods are worn out causing tub to bounce around, checked all other components and all is testing good, Suspension rods will need to be replaced.
We serviced a
Whirlpool Refrigerator
Near Rochester, NY 14616
Cristian
Job Details:
09/24/2024
Cleaned out drain plug wait 24 hours for proper cooling
We serviced a
Kitchen Aid dishwasher
Near Walworth, NY 14568
Chris
Job Details:
09/24/2024
Needs new wash pump assembly
No repair at this time
Estimate is approx 270.00 plus tax would be due on return if repaired
We serviced a
amana range
Near Williamson, NY 14589
Chris
Job Details:
09/24/2024
Replaced right side active hinge and tests ok
We serviced a
Maytag Dryer
Near Pittsford, NY 14534
Derek
Job Details:
09/24/2024
Needs a new motor it?s bearings are squeaking badly not going to fix its 25 urs old
We serviced a
Whirlpool Refrigerator
Near Rochester, NY 14610
Cristian
Job Details:
09/24/2024
Replace thermostat harness with jazz board under warranty. Wait 24 hours for proper cooling
We serviced a
Samsung Dryer
Near Rochester, NY 14626
JK
Job Details:
09/24/2024
Dryer thermostat blown again changed out checked all other fuses all are good checked vent all is clear checked temps in dryer all are operating withing machine specs.
We serviced a
Whirtlpool refrigerator
Near Rochester, NY 14616
Cristian
Job Details:
09/24/2024
Replace fridge left door seal and right door seal also freezer rails wait 24 hours for proper cooling
We serviced a
Speed queen dryer
Near Webster, NY 14580
Chris
Job Details:
09/24/2024
Checked dryer and everything tests ok - found loose neutral connection inside outlet , recommend customer contact electrician to replace outlet
We serviced a
Frigidaire Oven
Near Rochester, NY 14616
JK
Job Details:
09/24/2024
Bake igniter bad replaced ran and tested all is working good, spark wires harness and spark Module also bad and will need to be replaced.
09-24-24: Replaced spark module and spark harness ran and tested all burners and all are working good.
We serviced a
GE Dryer
Near Fairport, NY 14450
JK
Job Details:
09/24/2024
Rear bearing and front slides bad replaced all ran and tested all and all is running good.
We serviced a
Whirlpool Dishwasher
Near Henrietta, NY 14467
JK
Job Details:
09/24/2024
Right side track wheel was out of track hitting on glide wheel put back in track and all is working good.
We serviced a
Kitchenaid Refrigerator
Near Webster, NY 14580
Cristian
Job Details:
09/24/2024
Customer education on making sure that doors are always closed
We serviced a
Samsung Refrigerator
Near Rochester, NY 14609
Cristian
Job Details:
09/24/2024
Replace fridge temp sensor and water tank test unit everything?s working normal wait 24 hours for proper cooling
We serviced a
GE refrigerator
Near Penfield, NY 14526
Chris
Job Details:
09/24/2024
Needs main PCB
Estimate approximately 435.00 plus tax would be due on return if part is ordered
No repair at this time
We serviced a
Frigidaire Refrigerator
Near Fairport, NY 14450
JK
Job Details:
09/24/2024
Ran through service mode tested every component all is testing good, ran damper and defrost all is working good only thing could find was damper might have been frozen shut with running defrost mode during test might have freed it, temperatures at vent are FF 34? FR 32? after 15 minutes of run time, suspected that there is a sealed system issue bottom of evap has no frost pattern only top half.
We serviced a
Lg washer
Near Fairport, NY 14450
Derek
Job Details:
09/24/2024
I replaced the 3 way water valve for the cold water. It was leaking out the top of one of the valves. The hot water valve looks goo not leaking. I ran and tested the washer I didn?t see any other leaks.
We serviced a
Frigidaire Refrigerator
Near Macedon, NY 14502
Derek
Job Details:
09/24/2024
10 yr old fridge and it needs a lot of work to make it run properly $825.00 to fix
We serviced a
Samsung Dryer
Near Rochester, NY 14612
Cristian
Job Details:
09/24/2024
Repalce control board tested unit working normal now
We serviced a
Whirlpool Washer
Near Ontario, NY 14519
Chris
Job Details:
09/24/2024
Replaced sensor harness and unit is now operational and tests ok
We serviced a
Kitchenaid Dishwasher
Near Rochester, NY 14609
Cristian
Job Details:
09/23/2024
Unit was working when I got on site ran diagnostic and the only error code was the wash motor if this keeps happening will recommend to replace wash motor assembly
We serviced a
Ge Washer
Near Pittsford, NY 14534
Derek
Job Details:
09/23/2024
Water valve is leaking past the pins inside and there a constant dripping into the tub. I replaced the 4 way water valve. It should be working good the cold water side was leaking.
We serviced a
GE refrigerator
Near Rochester, NY 14624
JK
Job Details:
09/23/2024
FF evap fan, heater and defrost thermal all need to be replaced.
09-23-24: Replaced FF heater defrost thermostat and evap fan ran and tested all and all is working good.
We serviced a
GE Washer
Near Penfield, NY 14526
Jose D
Job Details:
09/23/2024
Ran a rinse and spin cycle on site, and the washer did not go out of balance. Advised to not overload or underload with this particular model washer, and that it's best to at least always do a medium load. Advised to call back if the issue happens again.
We serviced a
Sasmung Refrigerator
Near West Henrietta, NY 14586
JK
Job Details:
09/23/2024
Main compressor bad and locked up parts are NLA unit will need to be replaced.
We serviced a
Kenmore Dryer
Near Fairport, NY 14450
JK
Job Details:
09/23/2024
Minor flat spot on one of idler wheels changed out and drum welding is hitting on wheels and making a thumping noise also only repair is to replace drum, thumping will get quite when wheels are broken in more but will never go away due to weld on drum.
We serviced a
Lg Stove
Near Spencerport, NY 14559
Jose R
Job Details:
09/23/2024
Had to replace both igniters for both bottom and top double oven
We serviced a
Whirlpool Disposal
Near Fairport, NY 14450
Cristian
Job Details:
09/23/2024
Reset disposal unit unit started to work if customer comes back will need disposal
We serviced a
Kenmore WAsher
Near Rochester, NY 14620
Jose D
Job Details:
09/23/2024
The Kenmore washer floods the floor instantly, the washer needs a new bellows tube. Unable to do any further testing due to the flooding. The Samsung washer has a SC error code (drainage issue). The filter was clogged. I cleaned the filter ran and tested, the washer now drains and goes into a spin cycle with no issues. The washer passed the diagnostic test.
We serviced a
Bosch Range
Near Webster, NY 14580
Chris
Job Details:
09/23/2024
Replaced bake igniter and oven now heats ok
We serviced a
Maytag Dishwasher
Near Pittsford, NY 14534
Derek
Job Details:
09/23/2024
Needs the right side upper rack track. Replaced the rail for the rack and it?s fine.
We serviced a
samsung Range
Near Rochester, NY 14623
JK
Job Details:
09/23/2024
Touch pad control on main board diode burnt out causing C-F2 error stove will need all need to be replaced to repair issue.
We serviced a
kenmore dryer
Near Webster, NY 14580
Chris
Job Details:
09/23/2024
Replaced idler pulley assembly and belt - unit checks ok
We serviced a
Samsung Range
Near Fairport, NY 14450
Jose D
Job Details:
09/23/2024
The oven is not reaching the correct tempature. When the oven reaches 350, my tempature gage is reading 30-40 less in degrees. All the elements passed the continuity test. All fuses passed the continuity test. The element is also getting the correct 240 voltage. Would recommend to come back with a tempature sensor and a main board.
We serviced a
Ktichenaid Stove
Near Rochester, NY 14612
Jose D
Job Details:
09/23/2024
The oven door glass is shattered, and the bottom drawer has a dent on the bottoms right corner. Both will need to be replaced. The customer is willing to wait for the new bottom drawer cover, despite it not being in stock at the moment. I repalced the glass for the door. I replaced the bottom door frame.
We serviced a
frigidaire Oven
Near Fairport, NY 14450
JK
Job Details:
09/23/2024
Ran oven up to 350? all is within specs checked at 375? where customer stated she had it set and temperatures maintained +-20? checked thermostats at room temperature ohms at 70? was 1078 ohms at 350?was 1680 ohms all is testing good.
We serviced a
Ge Cook top
Near Pittsford, NY 14534
Jose D
Job Details:
09/23/2024
Customer stated the left element wasn't fully turning on, just the inner element. All elements are working properly on site. Advised the customer to take a video recording of the problem if it happens again, not seeing the issue onsite.
We serviced a
Kenmore Washer
Near Rochester, NY 14616
Jose R
Job Details:
09/23/2024
Cx unit would not go into a drain mode cx had a bad pump went ahead and replaced pump now unit is operating with in specs complete
We serviced a
Kenmore refrigerator
Near Irondequoit, NY 14609
Cristian
Job Details:
09/23/2024
Replace jazz board wait 24 hours for proper cooling
We serviced a
Speed Queen Washer
Near Webster, NY 14580
Chris
Job Details:
09/23/2024
Cleaned under agitator and recommend customer switch detergent to see if problem improves - next option would be to pull basket and replaced drive bell/ seal and hub
We serviced a
LG Dishwasher
Near Rochester, NY 14624
Jose R
Job Details:
09/23/2024
Cx unit was not draining when diagnosing unit noticed that the line was bent and was all gunked up went ahead and did a cleaning inform cx to put a clamp to hold the line up and if it?s leaks would recommend line
We serviced a
Frigidaire Oven
Near Fairport, NY 14450
JK
Job Details:
09/23/2024
Not all the numbers work on the microwave section of display so a new one was ordered and I?ll be back to install
09-23-25: Replaced microwave display board ran and tested all and all is working properly
We serviced a
Frigidarie Refrigerator
Near Rochester, NY 14606
Cristian
Job Details:
09/23/2024
Intermittent issue with the SYEF, which is a freezer evaporator fan motor fan working so this can be possible bad fan motor or bad control board
We serviced a
Whirlpool Dishwasher
Near Irondequoit, NY 14622
Jose R
Job Details:
09/23/2024
Cx wash blade is not sitting flush and causing it to hit the bottom rack and not circulate cx will order wash blade and try it them selves
We serviced a
Samsung Dryer
Near Williamson, NY 14589
Chris
Job Details:
09/23/2024
Unable to locate any major issues, seems to be heating well and cycling properly on todays visit - did clean sensor as it had some lint build up which may help unit operate better
We serviced a
Ge Refrigerator
Near Rochester, NY 14625
Chris
Job Details:
09/23/2024
Replaced main PCB on rear of unit and is now sending power the auger/ dispenser- unit checks ok
We serviced a
Lg Refrigerator
Near Canandaigua, NY 14424
Derek
Job Details:
09/23/2024
Display to main board communication error. I have voltages to the display at this time. I reset the main board. I have 8 flashes on the main board led. According to lg there?s. Not a good way to test this and both the display and the board should be replaced to make certain to fix this problem. Only one showing at marcone warehouse scheduled for wed 9/27 it may need to be rescheduled if the part doesn?t come in. I told the customer we will call him. I installed the new board and the user interface. All operations on the fridge started working as normal. 12 hrs for the fridge to get cold 24-72 hrs for the ice maker to work.
We serviced a
GE Washer
Near Brockport, NY 14420
JK
Job Details:
09/23/2024
Lid lock broken replaced ran and tested all with smart hq all is testing and running good. Software update needed to correct main PCB issues and motor issues
We serviced a
GE Refrigerator
Near Fairport, NY 14450
Tina
Job Details:
09/20/2024
Evap fan is making noise and there is a known issue that the heater in the drip pan shorts and build ice up causing fan to be loud.
Board is sending voltage it heater but heater is not reading the resistance it should.
Customer is going to call GE and see what they can do for her but if she calls up back part number is in the notes.
We serviced a
Kenmore dryer
Near Rochester, NY 14620
Jose D
Job Details:
09/20/2024
The dryer lint housing was clogged with lint, I removed all the lint and check the dryer vents going outside. Everything is now clear of lint and working properly.
We serviced a
Whirlpool Refrigerator
Near Rochester, NY 14604
Cristian
Job Details:
09/20/2024
Replace Icemaker wait 24 hours for proper ice to be made
We serviced a
ge dryer
Near Ontario, NY 14519
Chris
Job Details:
09/20/2024
Dryer is heating, but vent is very restricted and causing unit to not dry - we are unable to clean vent as it?s 2nd floor exit and is ran inside of drywall. Maintenance is to clean vent and replaced bearing
No repair at this time
Estimate to replace bearing is approx 135.00 plus tax due on return if we repair bearing
We serviced a
Whirlpool Refrigerator
Near Rochester, NY 14610
Jose R
Job Details:
09/20/2024
Could not replicate or see any issues with the unit when I had to confirmed drain hole was clear drain tube was clear unit operating within specs complete
We serviced a
Bosch Dishwasher
Near Rochester, NY 14618
JK
Job Details:
09/20/2024
Rubber band rapped around drain pump removed rubber band ran and tested all and all is running and draining good.
We serviced a
LG Oven
Near Fairport, NY 14450
Tina
Job Details:
09/20/2024
LG oven bake igniter was only getting 2.6 AMPS so a new one was installed and was pulling 3.5 AMPS. the oven heated to temp without issues
We serviced a
Smasung Washer
Near Penfield, NY 14526
Jose D
Job Details:
09/20/2024
The dial knob is broken on site, and it will need to be replaced.
We serviced a
GE refrigerator
Near Penfield, NY 14526
Tina
Job Details:
09/20/2024
ice maker is not getting water but the water is coming out of the back of the fridge where the icemaker inlet tube is. the inlet tube was frozen so i defrosted it quick and he will be able to get ice. he is going to wait to do a full repair so part number will be in notes
We serviced a
Frigidaire Dishwasher
Near Rochester, NY 14607
Cristian
Job Details:
09/20/2024
Will recommend door spring seal and shield customer going to think about the repair
We serviced a
Whirlpool Dishwasher
Near Rochester, NY 14607
Cristian
Job Details:
09/20/2024
Will recommend wash motor assembly customer will think about the repair
We serviced a
LG Dryer
Near Rochester, NY 14618
Tina
Job Details:
09/20/2024
Dryer was making a thumping sound when tumbling it was taking apart and one of the rollers was coming apart so a new maintenance kit was installed and dryer is running without issues.
We serviced a
Samsung refrigerator
Near Palmyra, NY 14522
Derek
Job Details:
09/20/2024
Needs a new main pcb board there is no power coming from the board to the compressor. I put the new board in and had power to the compressor it clicks at the compressor makes a noise but nothing happens. I tried a couple times but nothing. I got a new error code this time and it was flashing 4 times. That code is a locked up compressor.theyre going to call Samsung it?s only 4 yrs old and has a 10yr warranty on the compressor.
We serviced a
LG Dryer
Near Farmington, NY 14425
Derek
Job Details:
09/20/2024
Replaced the rear rollers and tested.
We serviced a
GE Dryer
Near Ontario, NY 14519
Chris
Job Details:
09/20/2024
Needs gas valve assy - no repair at this time
Estimate approx 265.00 plus tax would be due on return if ordered
We serviced a
Whirlpool Dishwasher
Near Fairport, NY 14450
Derek
Job Details:
09/20/2024
Needs main motor seal it?s dripping. I replaced the seal and it?s dry underneath the dishwasher now.
We serviced a
Samsung Dreyr
Near Rochester, NY 14618
Jose D
Job Details:
09/20/2024
Ran and tested the dryer and it has good heat. Not finding any issues on site. Advised the customer to call back if any issues happen again, and to document it the best they can.
We serviced a
Kitchen Aid Dishwasher
Near Webster, NY 14580
Chris
Job Details:
09/20/2024
Front right leg fell off finished floor onto sub floor - repositioned unit and door now closes - realistically if problem happens again would be best contractor pull dishwasher and install new section of floor under dishwasher to prevent future issues
We serviced a
Refrigerator Whrilpool
Near Pittsford, NY 14534
Tina
Job Details:
09/20/2024
Ice maker was not working, I took bottom front panel off to look at door harness at the bottom and wires were broken. I let customer know to call Whirlpool due to fridge only being 4 years old.
Picture of broken wires is attached
We serviced a
GE Washer
Near Brighton, NY 14610
Jose D
Job Details:
09/20/2024
The GE washer timer only works and completes certain wash cycle settings. The timer is also louder then usuall. I would recommend to replace the timer. the customer state the LG washer doesn't completely the cycle on the normal setting, but will complete the cycle on other settings. Advised to run the normal cycle again with a medium amount of clothes to rule out a possible unblalancing issue. Otherwise we would have to replace the user interface board to correct that issue.
We serviced a
Maytag refrigerator
Near Webster, NY 14580
Chris
Job Details:
09/20/2024
Cleared defrost drain end if problem returns needs updated defrost drain pipe - estimate approx 152.00 plus tax would be due on return
We serviced a
GE Dishwasher
Near West Henrietta, NY 14586
JK
Job Details:
09/20/2024
Dishwasher door seal bad and drain hose full and blocked drain does not have a check valve and has leaked back in and rotted being plastic tub smell will not go away.
We serviced a
Maytag Washer
Near East Rochester, NY 14445
Jose D
Job Details:
09/20/2024
The washer won't go into a cycle on site, and there is a scaping noise coming from underneath the washer. The motor stator was scraping the the motor rotor magnets causeing damage. Both will need to be replaced. Lots of oil accumulated on the floor under the washer, along with oil splatter all over the inner bottom frame. Do to all the oil lost from the gear case, I would also have to recommend that gets replaced also.
We serviced a
frigidaire refrigerator
Near Webster, NY 14580
Chris
Job Details:
09/20/2024
Cleared restriction in defrost drain
We serviced a
Electrolux Refrigerator
Near Fairport, NY 14450
Chris
Job Details:
09/20/2024
Cleared defrost drain end and verified water flow - tests ok
We serviced a
Whirlpool Washer
Near Rochester, NY 14617
Jose R
Job Details:
09/20/2024
Cx would need wash up late and hub if wanting to go along with a repair
We serviced a
Speedqueen Dryer
Near Fairport, NY 14450
Jose D
Job Details:
09/20/2024
No heat on site. The heating element failed the continuity test, the heating element will need to be replaced. I replaced the heating element, ran and tested, the dry now has good to heat, and is working properly.
We serviced a
Whirlpool Washer
Near Brockport, NY 14420
JK
Job Details:
09/20/2024
Outlet that washer is plugged into is dead tried to reset at breaker but still no power at outlet, ran extension cord to test washer from powered outlet ran service mode and all is working good.
We serviced a
GE dryer
Near Pittsford, NY 14534
Derek
Job Details:
09/20/2024
I replaced the right front burner valve it was stripped out and no gas coming through to lite the burner. I also cleaned out all the orifices. All the burners are working great now.
We serviced a
Frigidaire Dishwasher
Near Rochester, NY 14620
Cristian
Job Details:
09/19/2024
Dishwasher -will need new control board #154639207 it?s discontinued
Fridge will need new Icemaker #WR30X10093 customer will think about the repair
We serviced a
Whirlpool Washer
Near Rochester, NY 14624
JK
Job Details:
09/19/2024
Ran washer through service mode no error codes found, ran diagnostics and short wash cycle and no leaks found on washer, discharge hose in sink with lent screen on it was full and spraying water out of sink is the only leak is can find, instructed customer to monitor and call if needed.
We serviced a
KEnmore Dryer
Near Rochester, NY 14625
Tina
Job Details:
09/19/2024
Customer said dryer wasn?t drying but when I got down there I noticed the gas valve was turned off so I turned it back on and tested dryer on multiple setting and it?s working without issues.
Customer had just come back from vacation and thought she had turned gas off when she left so turned valve but she had actually left it on so she ended up turning it off.
We serviced a
Frigidaire range
Near Irondequoit, NY 14617
Jose R
Job Details:
09/19/2024
Replaced igniter now unit is operating with in specs complete
We serviced a
Speed Queen Washer
Near Rochester, NY 14617
Jose D
Job Details:
09/19/2024
The washer will not fill with water, and the hose and water line is not the issue. The washer will automatically go into an agitation or spin when starting a cycle. the washer is responding as if it thinks it already full of water. This would indicate the the pressure switch is faulty, and will need to be replaced. I repalced the pressure switch, ran and tested, the washer now fills with water and is working properly.
We serviced a
LG Range
Near Spencerport, NY 14559
Jose R
Job Details:
09/19/2024
When running the double oven was not getting any voltage going to the igniters would recommend to come back with the oven control board