We serviced a
Frigidaire Microwave
Near Pittsford, New York 14534
Derek
Job Details:
11/16/2023
Replaced the motor for the turn table. Ram and tested and it?s working perfectly now.
We serviced a
maytag washer
Near Rochester, New York 14624
Jose R
Job Details:
11/16/2023
Customer complaint was that the unit would spit a 5 d error code indicating they have excessive suds inform customer to lighten up on loads and try not to use a lot of detergent if issue happens again inform customer to monitor and take a video of issue because could not replicate any issue while running a load complete
We serviced a
kenmore washer
Near Rochester, New York 14607
Jose D
Job Details:
11/16/2023
The washer is showing some early signs of a bearing issue. Both the stator and motor are good, no damage on the magnets. but I can visibly see that the shaft has leaked oil.
We serviced a
Frigidaire refrigerator
Near Victor, New York 14564
Derek
Job Details:
11/16/2023
Complaint of warm temps and noise. No noise present on service call. Evap fan error. Measured 16 degrees in FZ and 54 degrees in FF section. Inspected Evap for defrost issue and no ice blocking found. This unit is equipped with DC variable speed Evap fan. Only way to confirm speed signal from ACU is to install known good fan. Quote for Evap fan and control, install fan first. If testing good return ACU. On return the fan wasn?t working. I pulled the freezer apart plugged the new fan in and it fired right up. I didn?t install the computer board.
We serviced a
Maytag Dryer
Near Churchville, New York 14428
JK
Job Details:
11/16/2023
Completed double dryer vent cleaning all is clean and venting good.
We serviced a
samsung dryer
Near Fairport, New York 14450
Jose D
Job Details:
11/16/2023
All supporter wheels were all damaged. The belt had cracks. The dryer will need new supporter wheels, idler and a belt.. replace with the lg roller kit. The basket now spins with no tension.
We serviced a
ge refrigerator
Near Rochester, New York 14610
Chris
Job Details:
11/16/2023
Found Mullen heater off, turned Mullen on and advised customer to monitor. If persists unable to repair as parts are NLA
We serviced a
Kitchenaide Wine refrigerator
Near Sodus Point, New York 14555
Derek
Job Details:
11/16/2023
Cannot get parts for this unit anymore. Obsolete
We serviced a
GE Washer
Near Churchville, New York 14428
JK
Job Details:
11/16/2023
Gearcase bad and will need to be replaced customer will replace machine.
We serviced a
ge dishwasher
Near Penfield, New York 14526
Chris
Job Details:
11/16/2023
Replaced electronics and unit operates properly
We serviced a
MAYTAG Washer
Near Pittsford, New York 14534
Tina
Job Details:
11/16/2023
Washer is squeaking bad at transmission, customer is going to use till it breaks.
Dryer needed a maintenance kit which was installed and is working without issues.
We serviced a
samsung washer
Near Victor, New York 14564
Derek
Job Details:
11/16/2023
The washer wasn?t spinning and making strange noises when it went to shift into spin cycle. The drum was not moving properly and switching to the spin cycle. I replaced the motor stator assy. The hall sensor is built into it and it?s the only way to replace the sensor. I removed and installed the new parts. I tested the unit non a rinse and spin the washer is spinning great.
We serviced a
Samsung Stove
Near Farmington, New York 14425
Tina
Job Details:
11/16/2023
2 radiant burners are not working but both are getting voltage and have correct ohms. Customer needs a new board. Customer is going to get a new appliance
We serviced a
samsung cooktop
Near Canandaigua, New York 14424
Derek
Job Details:
11/16/2023
Replaced the left middle gas burner valve for the knob.
We serviced a
Bosch Dishwasher
Near Victor, New York 14564
Derek
Job Details:
11/16/2023
Replaced the springs for the door on the dishwasher. Also the bottom kick plate wasn?t connected to dishwasher and the door was binding on it. I cleaned the dryer vent and removed the cover and cleaned out all he lint.
We serviced a
maytag washer
Near West Henrietta, New York 14586
Cristian
Job Details:
11/16/2023
Replaced gear case also calibrated the unit and made sure we watch the unit agitate and also go into a high spin mode unit is operating with in specs inform customer to run multiple load and to monitor the unit and educate us on how it goes
We serviced a
ge dishwasher
Near Webster, New York 14580
Chris
Job Details:
11/16/2023
Replaced front left upper rack support only. Paid for on original visit
We serviced a
LG Fridge
Near Rochester, New York 14612
JK
Job Details:
11/16/2023
Inlet valve not opening or closing fully and allowing water to freeze in tube inlet valve will need to be replaced.
11-16-23 installed inlet valve ran and tested icemaker all is filling and operating as normal.
We serviced a
GE Washer
Near Rochester, New York 14624
JK
Job Details:
11/16/2023
Replaced customer purchased shocks ****No Part Warranty****ran and tested all and all is working good.
We serviced a
samsung dishwasher
Near Pittsford, New York 14534
Cristian
Job Details:
11/16/2023
Just added pieces back together didn?t really take much . Its a piece that attaches to the top rail all normal now .
We serviced a
Maytag Oven
Near Webster, New York 14580
Chris
Job Details:
11/16/2023
Replaced oven controller and unit tests ok
We serviced a
MAytag Dryer
Near Rochester, New York 14609
Jose D
Job Details:
11/16/2023
Dryer belt was disconnected from the motor. Customer will take care of it. Belt is in decent shape. The motor sounds really rough, more then likely a motor bearing issue. Customer not to conserned about the motor.
We serviced a
amana refrigerator
Near Fairport, New York 14450
Chris
Job Details:
11/16/2023
Replaced defrost control and unit tests ok - may take up to 24 hours to reach set temperature
We serviced a
whirlpool dishwasher
Near Irondequoit, New York 14617
Jose R
Job Details:
11/16/2023
Customer has a bad drain pump and a bunch of gunk build up in the lines would need to come back with pump and drain lines
We serviced a
Kenmore Dishwasher
Near Pittsford, New York 14534
Tina
Job Details:
11/16/2023
Installed new drain pump and dishwasher is working without issues.
Tenants mother signed and had permission from the landlord whom I talked took payment from over the phone
We serviced a
Electrolux refrigerator
Near Pittsford, New York 14534
Cristian
Job Details:
11/16/2023
Replace motherboard wait 24 to 48 hours for proper cooling
We serviced a
GE Washer
Near Penfield, New York 14526
Derek
Job Details:
11/15/2023
The drain pump would intermittently not work and not drain the water. Removed the drain pump and replaced it. I ran and tested the unit 3 times to make sure it was working and not leaking.
We serviced a
whirlpool washer
Near Walworth, New York 14568
Derek
Job Details:
11/15/2023
I replaced the suspension rods and tested the washer with some towels. It worked good no out of balance issues.
We serviced a
Kenmore Dryer
Near Rochester, New York 14619
Jose R
Job Details:
11/15/2023
Customers unit had a broken belt and idler went ahead and replaced Maintenance kit now unit is operating with in specs complete
We serviced a
samsung dryer
Near Rochester, New York 14618
Tina
Job Details:
11/15/2023
Tested dryer 3x with cloths and after a few min it shut off completely. Took apart and tested all sensors and connections and everything tested good.
Tested igniter and coils and they were good. Checked board and made sure no burns marks.
Once back together I ran it and it ran for 30min while I was there and was still running when I left. Unit seems to be working.
Customer knows that if any more issues it?s a main board which is out of stock but due to price of part and age of appliance he is just going to get a new one.
We serviced a
samsung washer
Near Irondequoit, New York 14609
Jose D
Job Details:
11/15/2023
Washer not agitating properly on site. The connection to the rps sensor has a loose wire, due to a plastic bracket breaking off. Reconnected the bracket and the wire, the unit is now going into cycle and agitation
is working properly. If the problem happens again, the washer will need a new wire harness.
We serviced a
Whirlpool Washer
Near Walworth, New York 14568
Derek
Job Details:
11/15/2023
The timer is not working and it will not go past the rinse cycle it needs a new timer and the repair is as much as a new washer.
We serviced a
LG Washer
Near Victor, New York 14564
Chris
Job Details:
11/15/2023
Needs spin basket, parts are NLA and cost of repair would exceed valve
We serviced a
MAytag Dryer
Near Rochester, New York 14612
Cristian
Job Details:
11/15/2023
Did a small vent clean seem like a little lint was trap on the outside casing weak heat . Customer explained stating at 40 min on times dry would start at 60 to get the full amount of heat. Unit is heating up normal now
We serviced a
LG Washer
Near Pittsford, New York 14534
Jose D
Job Details:
11/15/2023
Stator and rotor motor will need to be replaced.
We serviced a
Maytag Dishwasher
Near Irondequoit, New York 14617
Cristian
Job Details:
11/15/2023
Ran unit more then 25 min didn?t see no leaks if customer calls back will start with seal # did explain to run unit without dishes to see if it leaks .
We serviced a
Whirlpool oven
Near Ontario, New York 14519
Chris
Job Details:
11/15/2023
Replaced bake igniter and tests ok
We serviced a
whirlpool dishwasher
Near Rochester, New York 14616
JK
Job Details:
11/15/2023
Installed new dishwasher ran and tested all for leaks and workmanship all is running and working good no leaks.
We serviced a
Whirlpool oven
Near Fairport, New York 14450
Tina
Job Details:
11/15/2023
Took front of doors off and cleaned glass
We serviced a
GE oven
Near Rochester, New York 14619
Jose R
Job Details:
11/15/2023
Went ahead and replaced bake elect also fix the burnt wire confined that the bake and broil is working properly complete
We serviced a
GE oven
Near Fairport, New York 14450
Tina
Job Details:
11/15/2023
Oven won?t come out tamp. Bake element is broken new one is being ordered
11/15 installed new element and oven got to temp without issues.
We serviced a
whirlpool refrigerator
Near Walworth, New York 14568
Derek
Job Details:
11/15/2023
I replaced the ice maker wiring harness.
We serviced a
Samsung Refrigerator
Near Victor, New York 14564
Cristian
Job Details:
11/15/2023
Customer stated they didn?t want the repair only charge service call . .
We serviced a
Maytag Washer
Near Pittsford, New York 14534
Cristian
Job Details:
11/15/2023
Replace cam tested unit working normal now .
We serviced a
Kitchenaid Range
Near Victor, New York 14564
Cristian
Job Details:
11/15/2023
Replace sensor tested unit about 20 minutes in and it?s around the 350 tange Drop low about 330 then jumps back up to 350 this is with inspect range.
We serviced a
ge refrigerator
Near Rochester, New York 14618
Chris
Job Details:
11/15/2023
Replaced compressor inverter control and tests ok- may take 24 hours to reach set temperature
We serviced a
amana refrigerator
Near Rochester, New York 14618
Jose R
Job Details:
11/15/2023
Customer unit was icing over then leaking out of the front left corner when working on the unit went ahead and did a coil cleaning and also replaced the drain hose in the back now pressure is coming out strong and working with in specs complete
We serviced a
ge dryer
Near Irondequoit, New York 14617
Jose R
Job Details:
11/15/2023
Replaced vent now unit is operating with in specs complete
We serviced a
lg refrigerator
Near Williamson, New York 14589
Derek
Job Details:
11/15/2023
Ice make came in and it was not the correct one. Needs ice maker and the fans for the freezer aren?t working frosted up. I replaced the fan assy with the thermostat on the back of the freezer. I replaced the icemaker. The gears were stripped out.
We serviced a
whirlpool dishwasher
Near Fairport, New York 14450
Tina
Job Details:
11/15/2023
Could not reproduce leak on service call. Customer provided video of leak. Unit leaks substantial amount through front door when it does leak. This volume of leaking consistent with tidal waving. Tidal waving caused by a failure of wash arms. Lower arm already replaced ordering upper spray arm.
Installed upper spray arm and ran a 1 hr cycle and there was no leak.
We serviced a
Whirlpool Refrigerator
Near Rochester, New York 14618
Tina
Job Details:
11/15/2023
Refrigerator has a crack in the drip pan which is causing water to leak.
Did a dryer dryer vent cleaning.
We serviced a
Whirlpool Washer
Near East Rochester, New York 14445
Jose D
Job Details:
11/15/2023
Drain pump was running non stop, seems the washer is in a flood safe mode. I let the flood safe mode finish the process. drain pump had some debris, I cleaned it out. Ran a diagnostic test, the washer passed the diagnostic test.
We serviced a
Maytag Washer
Near Rochester, New York 14607
Cristian
Job Details:
11/15/2023
Customer will need display assembly parts are not available customer understand
We serviced a
Maytag Refrigerator
Near Irondequoit, New York 14617
JK
Job Details:
11/15/2023
Refrigerator freezer has no frost pattern due to sealed system issue customer should replace unit.
We serviced a
ge refrigerator
Near Rochester, New York 14616
JK
Job Details:
11/15/2023
Light bulb socket loose tightened lightbulb and all is working good.
We serviced a
ge refirgerator
Near Rochester, New York 14610
Jose R
Job Details:
11/15/2023
Customers unit was making noise inside of the freezer when diagnosing unit viewed customer had a bad fan motor went ahead and replaced motor now unit is operating with in specs
Educated customer not to over load the unit and try to keep things off of the back wall
We serviced a
ge dryer
Near Pittsford, New York 14534
Tina
Job Details:
11/15/2023
Complaint of no operation. Angel powers on but unit does not start. Confirmed no continuity through motor circuit. Open thermal fuse. Ordering updated fuse.
F4E3 error for restricted air flow. Once dryer running air flow can be assessed.
Belt kit included on quote. Can be removed at technician/customer discretion
11/15 installed new maintenance kit and fuse and dryer is working without issues.
We serviced a
GE Refrigerator
Near Webster, New York 14580
Chris
Job Details:
11/15/2023
Found evap thermistor not seated on evap coil , reattached and should help with temp issue
Also icemaker and inlet valve faulty no repair at this time
We serviced a
Samsung oven
Near Rochester, New York 14625
Chris
Job Details:
11/15/2023
Tenet states hotpoint oven often does not reach set temperatures and over heated once as well.
Cycled unit at 350 for some time and maintained correct temperature on todays visit. May be an intermittent control issue if problem persists will leave decision up to
Cambridge Heights Management to replace oven temp control.
Also customer?s thermostat reads approx 25* lower than what my guage is reading , may be part of the issue as well.
Unit is less than 1 year old may have factory warranty on it still
We serviced a
Whirlpool Dishwasher
Near West Henrietta, New York 14586
JK
Job Details:
11/15/2023
Replaced dishwasher sump ran and tested all and all is leak free and running good.
We serviced a
Samsung Washer
Near Rochester, New York 14610
Jose R
Job Details:
11/15/2023
Ran a complete cycle with a load in it also no error codes were stored on the module informed customer to monitor unit but when on site everything is working with in specs complete
We serviced a
maytag washer
Near Irondequoit, New York 14617
Jose D
Job Details:
11/14/2023
The washer was not agitating on site. The actuator was faulty. The washer will need a new actuator. Replaced with a new actuator, the washer now agitates and works properly.
We serviced a
Kenmore oven
Near Rochester, New York 14607
JK
Job Details:
11/14/2023
Temperature 1is out of specs causing F10/F31 errors they will need to be replaced to repair.
11-14-23: Replaced both thermostats ran up to max temps and no error codes all is working good.
We serviced a
MAYTAG Dryer
Near Webster, New York 14580
Chris
Job Details:
11/14/2023
Button from shirt stuck in front glide , removed and noise stopped
We serviced a
Maytag dryer
Near Fairport, New York 14450
Derek
Job Details:
11/14/2023
I replaced the timer for the drying cycles. It was very difficult to turn the dial to adjust cycles . I also replaced the knob the inner bushing was missing and the plastic on the knob was cracked. Causing the unit to not change cycles or time. Ran and tested it?s working great now.
We serviced a
Maytag dryer
Near Fairport, New York 14450
Derek
Job Details:
11/14/2023
Replaced the motor it wold t turn the dryer over. Ran and tested great.
We serviced a
Kitchen aid oven
Near Victor, New York 14564
Tina
Job Details:
11/14/2023
Oven won?t come to temp when on bake. New bake element is needed.
11/14 installed new hidden bake element and oven comes to temp without issues.
We serviced a
frigidaire oven
Near Rochester, New York 14620
Tanner
Job Details:
11/14/2023
Installed new pressure regulator. Tested and unit still tested poorly. Installed safety valve. Tested bake and broil 3 times. Unit testing good. Ran preheat to 250 degrees and unit testing good.
We serviced a
LG oven
Near Webster, New York 14580
Chris
Job Details:
11/14/2023
Cycled oven at 425 for approx 40 minutes and could not get unit to fail , maintaining good temp the whole time
We serviced a
ge washer
Near Honeoye Falls, New York 14472
Tina
Job Details:
11/14/2023
Customer said washer was not going thru spin cycle so cloths were wet when taken out and it seemed out of balance. Hookup up to smart HQ and checked all components and everything is working. There was a software update which stated it helps with out of balance loads so that was installed then a quick wash was ran and it competed without issues.
We serviced a
Whirlpool refrigerator
Near Honeoye Falls, New York 14472
Cristian
Job Details:
11/14/2023
Arm bar for the icemaker was lose reattached arm bar everything working normal now.
We serviced a
maytag washer
Near Rochester, New York 14623
Jose D
Job Details:
11/14/2023
Customer wanted to remove the old machine, in substitute for another. Ran and tested his ge washer. The washer is working properly.
We serviced a
Frigidaire oven
Near Pittsford, New York 14534
JK
Job Details:
11/14/2023
Wires burnt in terminal box replaced all with new connectors ran and tested all and all is working good.
We serviced a
Frigidaire Microwave
Near Rochester, New York 14604
Jose R
Job Details:
11/14/2023
Replaced magnetron now unit is operating with in specs complete
We serviced a
GE Dishwasher
Near East Rochester, New York 14445
Cristian
Job Details:
11/14/2023
Did a a software update unit is working normal now .
We serviced a
Whirlpool Dishwasher
Near Rochester, New York 14617
Jose R
Job Details:
11/14/2023
Customer complaint was that the unit was leaking when diagnosing unit could not replicate issue inform customer to monitor unit and educate us on how it goes
We serviced a
GE dishwasher
Near Honeoye Falls, New York 14472
Tina
Job Details:
11/14/2023
Dishwasher was not draining, the heating element was not working and bracket was broken holding it in and the UI was cracked and buttons were pushed in.
Customer is going to get a new appliance.
We serviced a
Kenmore washer
Near Penfield, New York 14526
Cristian
Job Details:
11/14/2023
Will recommend door switch .
We serviced a
Kenmore refrigerator
Near Fairport, New York 14450
Cristian
Job Details:
11/14/2023
Recommend cleaning out drain plug .
We serviced a
GE Dryer
Near Rochester, New York 14618
Jose D
Job Details:
11/14/2023
The vent was clogged with pine cones near the end of the dryer vent. I removed all the pine cones, and now there dryer vent has a strong air flow. Recommend to update there exterior venting, so rodent can not enter the vents.
We serviced a
frigidaire oven
Near Rochester, New York 14625
Tina
Job Details:
11/14/2023
Bake element was bad so a new element and it?s working without issues.
We serviced a
whirlpool dishwasher
Near Penfield, New York 14526
Chris
Job Details:
11/14/2023
Needs at least wash pump and possibly board
No repair at this time
We serviced a
GE oven
Near Rochester, New York 14626
JK
Job Details:
11/14/2023
Bake igniter bad replaced ran and tested all is working good.
We serviced a
samsung Dryer vent
Near Webster, New York 14580
Chris
Job Details:
11/14/2023
Replaced flaps on exterior vent fixture
We serviced a
LG washer
Near Irondequoit, New York 14622
Jose D
Job Details:
11/14/2023
The washer was leaking on the floor due to the mesh filter on the end of the drain hose being clogged. Customer installed a new mesh filter. The washer no longer leaks on the floor when draining.
We serviced a
Whirlpool dryer
Near Rochester, New York 14609
Jose R
Job Details:
11/14/2023
Replaced maintenance kit now unit operating with in specs
We serviced a
Whirlpool Washer
Near Rochester, New York 14609
Jose D
Job Details:
11/14/2023
Did a hard reset to get rid of the add garment light. Drain pump filter was ok. Ran and tested. the washer seems to be working properly. Advised customer to call Back if shes not able to finish a full load.
We serviced a
frigidaire washer
Near Pittsford, New York 14534
Tanner
Job Details:
11/14/2023
Customer request washer and dryer disassemble and be deep cleaned. Customer advised we do not clean washers. Tested agitate and spin and tested good. Disassembled washer. Ran dryer and needs maintenance kit. Will vacuum cabinet when installing repair kit on dryer. Customer to clean washer and on return visit will reassemble and install. Customer also needs dryer venting installed.
Reassembled and installed washer. Tested via autodiagnostic and unit tested good.
Ran dryer. Part of vent is behind wall and inaccessible.unable to install to customer preference. Agreed to make venting functional. Installed new dryer cord. Installed belt kit. Vacuumed cabinet of dryer. Installed dryer. Tested and unit tested good.
We serviced a
samsung refrigerator
Near Rochester, New York 14612
Cristian
Job Details:
11/13/2023
Replace freezer temp sensor and bi metal defrost sensor wait 24 to 48 hours for proper cooling .
We serviced a
Frigidaire Dryer
Near Rochester, New York 14626
JK
Job Details:
11/13/2023
Dryer vent clogged and heating dryer to shutdown due to over heating, vent must be cleaned to correct issue, vent is also longer than manufacturer suggest and should have a power vent installed.oven door was improperly installed, reinstalled and all glass is in correct spot.
We serviced a
Dishwasher Dishwasher
Near Pittsford, New York 14534
Jose R
Job Details:
11/13/2023
Replaced rollers now unit working with in specs complete
We serviced a
LG washer
Near Rochester, New York 14624
JK
Job Details:
11/13/2023
Bearings will not repair and replace unit.
We serviced a
Kenmore refrigerator
Near Farmington, New York 14425
Derek
Job Details:
11/13/2023
Lg refrigerator by kenmore it?s about 10yra old. No cooling in the fridge or the freezer. I hear the compressor
We serviced a
LG Range
Near Henrietta, New York 14467
Jose R
Job Details:
11/13/2023
Customer took apart door himself and wanted us to reinstall the door as well when diagnosing unit viewed that the frame that holds inner and outer door was be by and that the outer door was missing a screw hole which would not allow the door to sit right if customer wants to go along with any repair would need outer door and frame
We serviced a
Maytag washer
Near Rochester, New York 14606
Jose D
Job Details:
11/13/2023
The washer makes a click noice during agitation, but the agitator is still working. Some oil underneath, and made sure all bolts were tight. The click kinda comes a gos. More then likely will need a splutch kit, actuator, and new belt. Customer will wait to see if he wants to go through with the repair.
We serviced a
ge refrigerator
Near Ontario, New York 14519
Chris
Job Details:
11/13/2023
Steamed defrost drain and got unit to drain defrost water. If problem returns recommend updated drain and heat probe .
2 tech on return estimate approx 600-800 plus tax due.
We serviced a
Amana washer
Near Rochester, New York 14620
Tanner
Job Details:
11/13/2023
Complaint of no operation. Checked power and customer does have 120 VAC power supply but polarity is reversed. Plugged in to known good outlet. Still no operation. Status LED on board is out. Unplugged connectors to rule out DC short, status LED turned on, remained on even when J12 connector plugged back in.
No stored error messages. Completed auto diagnostic without issue, completed RPM test without issue. Quoted for new shifter assembly if issue persists. J12 is a DC circuit that uses optics on shifter assembly to determine basket speed. Customer will call if issue returns.
We serviced a
Maytag washer
Near Spencerport, New York 14559
JK
Job Details:
11/13/2023
Drive hub stripped replaced recalibrated ran and tested all is working good.
We serviced a
Maytag Washer
Near Ontario, New York 14519
Derek
Job Details:
11/13/2023
Replaced the capacitor per the service bulletin I found on whirlpools service matters.
We serviced a
GE refrigerator
Near Fairport, New York 14450
Tanner
Job Details:
11/13/2023
Complaint of ice build up in back of unit that customer self defrosted over the weekend. Measured 39 degrees in FF section and 1 degree in FZ. Currently no active signs of defrost failure. Measured resistance of Evap thermistor at 40 k ohms an equivalent of 0 degrees. This is a proper reading. Measured open circuit through defrost element and bi metal. Due to age of unit customer advised to change both.
Open element. Replaced bi metal. Customer advised 24 hours before returning to normal use.