We serviced a
Samsung Range
Near Fairport, NY 14450
Jose R
Job Details: 07/10/2023
Went ahead and replaced the main pcb and also the touch screen unit operating with in specs complete
We serviced a
GE dishwasher
Near Rochester, NY 14625
Cristian
Job Details: 07/07/2023
Replace pressure sensor and did software update Tested unit unit works fine now
We serviced a
LG washer
Near Webster, NY 14580
Chris
Job Details: 07/07/2023
Replaced faulty RPS and tests ok
We serviced a
LG washer
Near Rochester, NY 14613
Jose R
Job Details: 07/07/2023
Customer unit is leaking causing the drain line lines to dry rotten customer will be exploring there options on a new unit
We serviced a
Maytag Washer
Near Rochester, NY 14625
Chris
Job Details: 07/07/2023
Needs electronics no repair at this time
We serviced a
Kitchen aid dishwasher
Near Webster, NY 14580
Tina
Job Details: 07/07/2023
DW is leaking at sump, customer decided to get a new one
We serviced a
Whirlpool Dryer
Near Fairport, NY 14450
Tina
Job Details: 07/07/2023
Dryer was not starting, took apart and tested components and the TCO was broken so a new one was installed along with a maintenance kit that includes 4 wheels, a belt and an idler pulley. Dryer is heating and workin without issues.
We serviced a
Whirlpool Dryer
Near Fairport, NY 14450
Tina
Job Details: 07/07/2023
Switched out TCO and did quick vent cleaning that was only on 3? of venting. Dryer is running and heating
We serviced a
samsung refrigerator
Near Penfield, NY 14526
Jose R
Job Details: 07/07/2023
Replaced ice maker Informed customer that he will need water pipe customer would like to go along with the repair
We serviced a
maytag dryer
Near Fairport, NY 14450
Tina
Job Details: 07/07/2023
Complaint of no tumble. Found broken belt with Chinese rollers that customer stated were replaced 2 months ago by someone else. This unit is the oversized drum and has a special order belt and 5 rollers instead of 4. Use repair kit for 4 rollers and idler. Needs 1 addition roller Al la carte and XL belt. 7/7 installed belt, 5 wheels and pulley. Dryer is running without issues.
We serviced a
MAYTAG washer
Near Irondequoit, NY 14617
Jose R
Job Details: 07/07/2023
Customers unit would not go into a spin mode agitator was going fast but the drum wasn?t moving with when diagnosing unit viewed that customer had no grip on his hub went ahead and replaced hub unit operating with in specs complete educated customer that would shorten the drain line had multiple connections to go into the sink causing unit not to drain properly
We serviced a
Kenmore Dryer
Near Churchville, NY 14428
Cristian
Job Details: 07/07/2023
Will recommend motor customer will let us know if want repair
We serviced a
LG refrigerator
Near Fairport, NY 14450
Derek
Job Details: 07/07/2023
Needs air flow housing and dampener. I replaced it and reset the main board. The dampener was making a loud groaning noise when it would open and close.
We serviced a
Whirlpool washer
Near Williamson, NY 14589
Chris
Job Details: 07/07/2023
Replaced lid lock assembly and unit tests ok
We serviced a
MAYTAG washer
Near Rochester, NY 14616
Jose R
Job Details: 07/07/2023
Went ahead and replaced door switch unit operating with in specs complete
We serviced a
GE Microwave
Near East Rochester, NY 14445
Tina
Job Details: 07/07/2023
Microwave was not turning on, tested components and fuse was loose, put back together and plugged back in and it?s working and heating without issues
We serviced a
Whirlpool dryer
Near Canandaigua, NY 14424
Derek
Job Details: 07/07/2023
Installed new gas dryer and it came with a new gas line.
We serviced a
Whirlpool dishwasher
Near Webster, NY 14580
Cristian
Job Details: 07/07/2023
Customer supplied part didn?t take me long only did one side unit is closing and opening correctly.
We serviced a
Whirlpool washer
Near Webster, NY 14580
Cristian
Job Details: 07/07/2023
Replace door switch tested unit and now unit is working fine now
We serviced a
Frigidaire oven
Near Penfield, NY 14526
Cristian
Job Details: 07/07/2023
Replace bake element tested unit no issue working well
We serviced a
MAYTAG washer
Near Rochester, NY 14617
Jose R
Job Details: 07/07/2023
Customer unit was getting a door switch error code and was causing the unit to turn on and off went ahead and replaced latch unit operating with in specs
We serviced a
Asko Dryer
Near Rochester, NY 14607
Derek
Job Details: 07/07/2023
Needs 8801519 board. Cannot find part anywhere.
We serviced a
Frigidaire Refrigerator
Near Webster, NY 14580
Cristian
Job Details: 07/07/2023
Replace left and right plastic hinge base on last diagnostic all set unit close fine now
We serviced a
Jenn air refrigerator
Near Pittsford, NY 14534
Tina
Job Details: 07/07/2023
Not able to fix door. Ustomer is just going to keep using it
We serviced a
kitchenaid oven
Near Pittsford, NY 14534
Tina
Job Details: 07/07/2023
Error code F2E1 was displayed which is a error with the control panel. Turned off breaker and accessed control panel and made sure that all connections were secure then put back together and turned back on. Error was gone, turned on upper and lower oven and both preheated to 350? and ran without issues. If this happens again a new control panel will need to be ordered but it?s currently on back order.. part number will be put in notes just in case.
We serviced a
GE Dryer
Near Irondequoit, NY 14617
Jose R
Job Details: 07/06/2023
Customer had a bad drum which is unavailable to order and out of stock coast of drum is about the price of a new one customer will be exploring there options on a new one
We serviced a
samsung Refrgierator
Near Rochester, NY 14610
Jose R
Job Details: 07/06/2023
Customer complaint was that he lost cooling in both compartments and the display was not working when diagnosing unit customer display was on compressor was running both fans were spinning and had a full frost pattern as well no defect found inform customer to monitor unit and keep a eye on it
We serviced a
MAYTAG refrigerator
Near Rochester, NY 14622
Cristian
Job Details: 07/06/2023
Will recommend re wire everything back and try replace jazz board if compressor is working
We serviced a
LG Dryer
Near Penfield, NY 14526
Derek
Job Details: 07/06/2023
Motor is groaning at start up. It has an intermittent no heat issues. It worked the whole time I was there. But his wife used it the other day and nothing. The sensors all seem to be working fine. Also the igniter seems good. It looks as if it?s the computer or the gas valves which are built into the entire valve body. 16 ur old unit not going to fix
We serviced a
Samsung Dryer
Near Webster, NY 14580
Cristian
Job Details: 07/06/2023
Will recommend replacing gas valve #
We serviced a
samsung washer
Near Pittsford, NY 14534
Tina
Job Details: 07/06/2023
Washer is not working, ran diagnostics and there are no error codes but the drum won?t spin, when trying to spin by hand it won?t move at all. Customer is going to get new washer
We serviced a
Whirlpool Refrgierator
Near Pittsford, NY 14534
Tina
Job Details: 07/06/2023
Took auger apart and there is about 3? f ice in the case of it. Customer is going to defrost and see if that works. Part is NLA
We serviced a
MAytag Washer
Near Webster, NY 14580
Chris
Job Details: 07/06/2023
Replaced clutch and pulley kit
We serviced a
MAYTAG Dryer
Near Webster, NY 14580
Chris
Job Details: 07/06/2023
Needs drum has crack also catch on door is bad Drum appears to be on back order No repair at this time
We serviced a
MAYTAG Dryer
Near Webster, NY 14580
Chris
Job Details: 07/06/2023
Replaced belt , idler and rear bearing/ supports Checks ok
We serviced a
Samsung Dryer
Near Rochester, NY 14624
Cristian
Job Details: 07/06/2023
07/06/2023 08:50 am by Cristian Ayala Cleaned out filter trap it was full with towel lint unit sounds normal now .
We serviced a
LG Microwave
Near Fairport, NY 14450
Cristian
Job Details: 07/06/2023
Model number is not available #LMVM2033ST /01 to order parts
We serviced a
samsung dryer
Near Webster, NY 14580
Chris
Job Details: 07/06/2023
Needs motor no repair at this time Estimate approx 395 plus tax and shipping would be due if ordered
We serviced a
MAYTAG refrigerator
Near Henrietta, NY 14467
Tina
Job Details: 07/06/2023
Entire fridge was warm, checked reading on board and bi metal and heater were good so the board was bad. Took apart freezer and steamed out all the ice the put back together, installed new board and programmed it.
We serviced a
ge Refrgierator
Near Rochester, NY 14610
Tina
Job Details: 07/06/2023
Plugged ice maker back in
We serviced a
MAYTAG oven
Near Rochester, NY 14617
Jose R
Job Details: 07/06/2023
Customer had a bad igniter that runs both the bake and the broil went ahead and replaced igniter unit now operating with in specs complete
We serviced a
Frigidaire Dryer
Near Rochester, NY 14620
Cristian
Job Details: 07/06/2023
Replace ignited tested unit working well now
We serviced a
ge Refrgierator
Near Farmington, NY 14425
Derek
Job Details: 07/06/2023
Compressor issues variable speed compressor and it?s only running on low it will not speed up even I. Diagnostic mode. It will not keep the fridge and freezer cold.
We serviced a
Samsung Dryer
Near Rochester, NY 14616
Cristian
Job Details: 07/06/2023
We serviced a
N/A Dryer vent
Near Irondequoit, NY 14617
Jose R
Job Details: 07/06/2023
Went ahead cleaned out the vent also added elbow to the unit confirmed that there was strong pressure coming out and that everything is well connected complete
We serviced a
Frigidaire refrigerator
Near Webster, NY 14580
Chris
Job Details: 07/06/2023
Replaced damper motor assembly and is functioning properly
We serviced a
ge washer
Near Rochester, NY 14625
Derek
Job Details: 07/06/2023
Replaced the clutch it was grinding bad on some of the cycles and working fine on others. I found the middle gear teeth all chewed up. The actuator is working fine, I watched shifting the clutch.
We serviced a
Kenmore refrigerator
Near Hilton, NY 14468
Jose R
Job Details: 07/06/2023
Customer unit has weak cooling coming from fridge confirmed full frost pattern inside of fridge and also that fan is spinning good felt air flow going through damper would recommend temp control board and damper
We serviced a
Whirlpool refrigerator
Near Penfield, NY 14526
Derek
Job Details: 07/06/2023
The arm for he ice was broken so it wasn?t recognizing the level of the ice so it kept filling and over filling the housing.
We serviced a
Electrolux refrigerator
Near Ontario, NY 14519
Chris
Job Details: 07/06/2023
Appears to be leaking Freon needs sealed system work no repair at this time
We serviced a
Samsung Dryer
Near Pittsford, NY 14534
Tina
Job Details: 07/06/2023
Dryer was not heating, took apart and tested all components and the heating element was broken, be if the wheels was also broken, a new element, 4 wheels, new belt and idler pulley were installed and it?s working without any issues.
We serviced a
frigidaire washer
Near Fairport, NY 14450
Derek
Job Details: 07/05/2023
I replaced the washer drain pump it wouldn?t always work sometimes it would drain other times it wouldn?t . I took the dryer apart and replaced the belt the rear bearing and the belt tensioner. It doesn?t squeak anymore, and doesn?t act like it?s struggling to turn the drum.
We serviced a
Samsung refrigerator
Near Ontario, NY 14519
Chris
Job Details: 07/05/2023
Ice maker will not advance in harvest and also unit needs drain, cover and sensor update to resolve frozen ff section No repair at this time
We serviced a
N/A Dryer vent
Near Pittsford, NY 14534
Tanner
Job Details: 07/05/2023
Vent lose from angle going outside. Reconnected with clamp. Tested unit and unit tested good.
We serviced a
Kenmore refrigerator
Near Victor, NY 14564
Tanner
Job Details: 07/05/2023
Complaint of no cool. Measured 78 in FF and 75 in FZ. Compressor is running. Condenser coils are at ambient temperature. Sealed system failure.
We serviced a
Kenmore Dryer
Near Rochester, NY 14626
JK
Job Details: 07/05/2023
Belt broken replaced as kit ran and tested all and all is running good vacuumed inside of dryer.
We serviced a
GE refrigerator
Near Rochester, NY 14618
Cristian
Job Details: 07/05/2023
Replace water valve # I made sure no leaks and secured.
We serviced a
LG dishwasher
Near Fairport, NY 14450
Tina
Job Details: 07/05/2023
Tenant stated AE code appeared right when they turned it on and dishwasher would not run. I pulled dishwasher out so I could see under it and started a load. There was no water underneath and nothing was leaking while I was there. I ran it for about 25min. Put dishwasher back and started it a few more times and it started every time. Customer is aware they have 90 days for service call with same issues. Landlord gave tenant permission to sign for card since he was not here
We serviced a
Whirlpool Refrgierator
Near Ontario, NY 14519
Chris
Job Details: 07/05/2023
Replaced adaptive defrost elec, and unit now defrosts and circulates air
We serviced a
MAYTAG Dryer
Near Honeoye Falls, NY 14472
Jose R
Job Details: 07/05/2023
Customer unit was making a squealing noise went ahead and cleaned out the inside of the unit and applied service maintenance kit on the unit now it?s operating with in specs complete
We serviced a
Amana refrigerator
Near Pittsford, NY 14534
Tina
Job Details: 07/05/2023
Ice maker fill tube came off and water was going all in the freezer and freezing. Steamed out freezer, ice maker is working and filled before I left.
We serviced a
GE dryer
Near Rochester, NY 14618
Cristian
Job Details: 07/05/2023
Will recommend contact wizard they need vent clean long run under craw space
We serviced a
LG washer
Near Rochester, NY 14624
JK
Job Details: 07/05/2023
Drain filter clogged cleared drain ran and tested all is running and draining good.
We serviced a
Kitchen aid refrigerator
Near Penfield, NY 14526
Tanner
Job Details: 07/05/2023
Complaint of warm temps. Measured 31 in FZ and 55 in FF. Complaint of ice build up on FZ fan. Ran defrost test and no amp draw through defrost circuit despite ACU indicating closed circuit. Confirmed continuity through defrost element circuit in FZ. Measured 5.19 kohms resistance though FF Evap thermistor a temperature reading of 52 degrees in line with temperature measurement. Measured 8.9 kohms in FZ Evap thermistor a temp reading of 31 degrees in line with initial temperature measurement. Unit is not going into defrost when requested possibly due to high temps. Defrost logic not outlined in service manual. Inspected evaporator in FZ compartment and frost pattern is indicative of low refrigerant. Unit is low cool in both compartments due to sealed system failure. Customer reaching manufacturer regarding this repair. In addition to sealed system failure FZ door gasket is not aligned. Reinstalled FZ door and supports per service manual instruction and gasket still out of line. This is letting moisture build in FZ compartment causing the ice build up on FZ fan. Customer to reach manufacturer regarding sealed system and gasket.
We serviced a
Whirlpool dryer
Near Rochester, NY 14619
JK
Job Details: 07/05/2023
Thermal fuse blown replaced vacuumed inside and back of unit all is clean and heating and running good
We serviced a
GE refrigerator
Near Honeoye Falls, NY 14472
Derek
Job Details: 07/05/2023
Replaced the fridge evap fan it was. It working. It?s going to need the first deli fan it too isn?t working and is all frozen up. Replaced the deli fan assy and tested. The fans are working great for the ff fridge section.
We serviced a
lg dryer
Near Victor, NY 14564
Derek
Job Details: 07/05/2023
I removed the console and popped the power button back into the the front control panel. I tested it a few times it seems to be good. If it keeps happening. They may need a new console.
We serviced a
samsung dryer
Near Pittsford, NY 14534
Tanner
Job Details: 07/05/2023
Complaint of no operation. Found belt out of track due to broken idler pulley. Fixed with dryer repair kit. Tested unit and unit tested good.
We serviced a
`Whirlpool Oven
Near Rochester, NY 14618
Derek
Job Details: 07/05/2023
Replaced the door hinges both sides. Put back together and is workin good.
We serviced a
Amana washer
Near Rochester, NY 14612
Cristian
Job Details: 07/05/2023
Will recommend replace door switch
We serviced a
LG dishwasher
Near Fairport, NY 14450
Cristian
Job Details: 07/05/2023
Cleaned out leak sensor unit is working normal now
We serviced a
GE refrigerator
Near Penfield, NY 14526
Chris
Job Details: 07/05/2023
Evap fan/ cover assy is NLA Can try just drain upgrade and sensor but cover is NLA cannot guarantee sensor and drain alone will solve issue Estimate approx 230 plus tax due if customer wants to chance sensor and drain only No repair at this time
We serviced a
GE washer
Near Pittsford, NY 14534
Tina
Job Details: 07/05/2023
Customer said she was bearing a grinding sound. I ran a wash load and it went thru all cycles without making any unusual sounds. Let customer know it might happen when there is weigh in the basket which would be the bearings and the gear case is NLA. Customer is just going to keep using
We serviced a
GE washer
Near Pittsford, NY 14534
Tina
Job Details: 07/05/2023
Customer had washed a pair of shoes and a pair of cleats in the machine. It stopped mid cycle then drained all the water. The pump ran again then shut off and customer unplugged washer till today. I plugged it back in and ran a small load and it went thru all cycles without issues. I explained to customer that with the shoes it could have thrown it off balance which would cause these issues.
We serviced a
GE refrigerator
Near Rochester, NY 14610
Tina
Job Details: 07/05/2023
There was ice build up under the Evap and it was not draining so water was leaking into freezer and ice was forming on bottom. Took apart freezer and defrosted the ice them took apart the back and took off drain hose and it was completely clogged so unclogged that and put freezer back together and it?s working without issues.
We serviced a
whirlpool refrigerator
Near Rochester, NY 14626
Cristian
Job Details: 07/05/2023
Didn?t see no issue found unit was working when I got on site
We serviced a
Amana refrigerator
Near Irondequoit, NY 14622
JK
Job Details: 07/05/2023
Icemaker bad replaced and all is running good.
We serviced a
MAYTAG washer
Near Rochester, NY 14624
Jose R
Job Details: 07/05/2023
Replaced hub now drum and agitator are spinning together and no error codes appeared when running a rinse and spin complete
We serviced a
Samsung Range
Near Williamson, NY 14589
Chris
Job Details: 07/05/2023
Hooked yellow gas flex line up to gas valve/ regulator on Samsung range and appears ok Shut off fixture appears attached to floor seems loose but does not appear to be leaking would need plumber to address as it?s on the supply side of the shut off valve
We serviced a
Whirlpool refrigerator
Near Rochester, NY 14625
Chris
Job Details: 07/05/2023
Unit has started working since call was placed , Has ice maker time out error , also signs of lower freezer door harness issues May need at least icemaker and possibly door in future if issue persists which would be very costly
We serviced a
Whirlpool Dryer
Near Fairport, NY 14450
Tanner
Job Details: 07/05/2023
Complaint of no heat. Confirmed 240 VAC power supply. Confirmed Heat relay closes when heat requested. Measured 74 VAC from line 1 to line 2 through heater circuit when unit is running. Open in heater circuit, found open element. Idler pulley also stripped and eating away at belt. Needs heater element and repair kit. Installed new element and dryer repair kit. Tested unit and unit tested good.
We serviced a
GE washer
Near Pittsford, NY 14534
Tina
Job Details: 07/05/2023
Put washer into manual test mode and went thru all options and everything passed without issues. Checked wire harness to make sure everything was connected to the board. Did some customer education with making sure the knobs are clicked onto me of the spots because if not it could trigger it to turn on. If issue does continue a wire harness for the switches is what would be needed.
We serviced a
Whirlpool washer
Near Victor, NY 14564
Jose R
Job Details: 07/05/2023
Customer unit would not open the door and was spitting a door error code went ahead and replaced door switch ran a rinse and spin and unit operated correctly and completed
We serviced a
Samsung refrigerator
Near Rochester, NY 14609
Jose R
Job Details: 07/05/2023
Customer was not getting proper voltage going into the outlet went and tried another outlet unit started right up and confirmed that customer has full frost pattern and that all the fans are spinning informed them on the 90 day service call and to monitor unit complete
We serviced a
Bosch dishwasher
Near Rochester, NY 14618
Chris
Job Details: 07/05/2023
Cleared code and reset electronics and unable to get unit to fail and completed express wash cycle Possible electronics issue if returns
We serviced a
Samsung Dryer
Near Pittsford, NY 14534
Jose R
Job Details: 07/05/2023
Customers unit would not go into a spin mode when diagnosing unit viewed that the idler was broken off went ahead and replaced maintenance kit
We serviced a
kitchen aid Ice maker
Near Fairport, NY 14450
Chris
Job Details: 07/05/2023
7/5/23 needs low side assy and compressor no repair Complaint of small ice. Unit has been off and n arrival and is at room temp. Turned on and unit does call for water. Customer advised unit must remain plugged in so we can assess if unit is reaching operating temp. Follow up scheduled for Thursday.
We serviced a
LG refrigerator
Near Marion, NY 14505
Derek
Job Details: 07/05/2023
Evap fan and ice maker fan assy.
We serviced a
Whirlpool dishwasher
Near Rochester, NY 14618
Cristian
Job Details: 07/05/2023
Replace heating element #w10703867 tested unit no leaks heater works fine will advice using afresh to keep dishwasher clean .
We serviced a
whirlpool refrigerator
Near Pittsford, NY 14534
Tina
Job Details: 07/05/2023
Fans were all running, compressor was super hot and entire unit was warm. Tested compressor temp and it was 161? put a cold cloth on it to try and bring temp down and put a new start relay on it but temp didn?t drop and compressor kept clicking on then right back off multiple times. Customer is going to get a new appliance
We serviced a
GE refrigerator
Near North Chili, NY 14514
JK
Job Details: 07/05/2023
Defrost thermostat blown and will need to be replaced as a kit. 7-5-23: Replaced heating element kit ran and tested all and all is getting good frost pattern and thermostats are reading correct ohm reading for unit temp.
We serviced a
Samsung refrigerator
Near East Rochester, NY 14445
Tina
Job Details: 07/03/2023
Ice maker started working, freezer evap was iced over and I defrosted it and unclogged the drain in the back. There is a good frost pattern on on evap now. There is a defrost issues. This is a 12 year old Samsung so customers are going to get a new one rather than getting this one fixed completely but they said they will pay trip charge and labor since the whole thing was iced over and I steamed it all out.
We serviced a
GE refrigerator
Near Fairport, NY 14450
Tina
Job Details: 07/03/2023
Deli drawer was freezing food along w ice build up and rest of fridge was getting warmer. FF evap fan was not working. I installed a new fan and it?s working without issues.
We serviced a
Kenmore Dryer
Near Walworth, NY 14568
Tanner
Job Details: 07/03/2023
Complaint of no heat after unit cycles heat initially. Plugged in unit. Igniter glow and ignition on first and 2nd attempt. Valve coils failing under load. Needs new coils. Replaced gas valve coils. Tested unit and unit tested good.
We serviced a
GE dishwasher
Near Rochester, NY 14616
JK
Job Details: 07/03/2023
UI unresponsive reset and installed new software updat and instructed customer to monitor.
We serviced a
MAYTAG washer
Near Rochester, NY 14610
JK
Job Details: 07/03/2023
Dishwasher needs new control board and motor customer will replace dishwasher, Refrigerator drain blocked with ice heater all good drain plugged removed plug and all is draining good.
We serviced a
GE refrigerator
Near Walworth, NY 14568
Tanner
Job Details: 07/03/2023
Model:RF24R7201SR Complaint of no ice. Ice box not defrosting. This model number does not have a service kit. Customer to tolerate issue and use ice cube trays. Dryer- making noise. Waived add on service. Installed new repair kit. Tested unit and unit tested good.
We serviced a
samsung Refrgierator
Near Rochester, NY 14612
Cristian
Job Details: 07/03/2023
Replace fridge fan motor tested unit and fan now stay on logger the the original one wait 24 hours for proper temp .
We serviced a
GE refrigerator
Near Rochester, NY 14624
JK
Job Details: 07/03/2023
Freezer evap fan broken and will need to be changed, replaced evap fan ran and tested all and all is defrosting and running good.
We serviced a
Frigidaire refrigerator
Near Penfield, NY 14526
Tina
Job Details: 07/03/2023
Customer complaint was dishwasher had no power and was not running. When I got here he said that Thursday it started working again but he wanted us to come check it out. Dishwasher is working without issues. Let Customer know he has 90 days if the same issues happens again. He also said he had lost power for a bit about a week ago which could have contributed to the unit not working right away.