Service History 312

We serviced a

samsung Dryer vent

Near Rochester, New York 14618

Tina

Job Details: 10/19/2023

Fixed venting to back of dryer then did a vent cleaning. Talked to customer about how much wash she does and she only does 3 loads a week and her venting is only like 4? long. Let customer know she can do a vent cleaning every 2-3 years.

We serviced a

Whirlpool Refrigerator

Near Pittsford, New York 14534

Jose R

Job Details: 10/18/2023

Customer unit had a partial frost pattern in the freezer was also heating the compressor turn on and off during frost mode went ahead and replaced starter hit unit still had partial frost which is indicating they have a bad compressor customer will have to start exploring there options on a new one complete

We serviced a

Frigidaire washer

Near Webster, New York 14580

Chris

Job Details: 10/18/2023

Replaced door lock and sag kit only and is working - door frame is cracked as well causing door to sag - customer declined door frame replacement. Advised we may not be able to warranty repair as there are additional issues that may cause door lock to fail again.

We serviced a

Kitchen aid dishwasher

Near Fairport, New York 14450

Derek

Job Details: 10/18/2023

I replaced the diverter and seal it was leaking underneath. I also replaced your door seal. There was quite a bit of calcium build up.

We serviced a

GE oven

Near Pittsford, New York 14534

Job Details: 10/18/2023

Replaced middle fan and sensor ran and tested all and all is working and heating good.

We serviced a

electrolux refrigerator

Near Pittsford, New York 14534

Job Details: 10/18/2023

Freezer has no defrost patter and a sealed system issue advice customer to contact Electrolux for sealed system repair.

We serviced a

Frigidaire Freezer

Near Victor, New York 14564

Derek

Job Details: 10/18/2023

Removed the drain hose and took my shop vac and cleared out the blockage. I also cleaned he condenser coils and fan blades.

We serviced a

whirlpool washer

Near Macedon, New York 14502

Derek

Job Details: 10/18/2023

It?s possible the unti is going to need a new hall sensor. It?s working now and seems to be fine. But originally when I got here it would do anything WPW10178988

We serviced a

Kitchen aid dishwasher

Near Pittsford, New York 14534

Tina

Job Details: 10/18/2023

Ui board isn?t working and half the buttons don?t work so it won?t go into service mode. It?s 27 years old. Customer is going to get new appliance.

We serviced a

Frigidaire Range

Near Rochester, New York 14626

Job Details: 10/18/2023

All glass intake and nothing out of place can not suggest a repair at this time, clean glass and see if problem returns.

We serviced a

lg dishwasher

Near Rochester, New York 14625

Cristian

Job Details: 10/18/2023

Ran unit a couple times didn?t see no leaks even stood for 30 watch a cycle .

We serviced a

GE Refrigerator

Near Brockport, New York 14420

Job Details: 10/18/2023

Software needing updated and r/s ff door light switch will need to be replaced. 10-18-23: changed r/sFF door switch tested all and all is working and running good.

We serviced a

whirloool refrigerator

Near Penfield, New York 14526

Job Details: 10/18/2023

Put unit into force defrost and only getting 99v to heater checked all other components and all are checking good, ran 120 volts to heater and all is heating good, main defrost relay on board is bad and under warranty. 10-18-23: Replaced main PCB under warranty due to bad relay on board ran and tested all is working and defrosting good.

We serviced a

Whirlpool refrigerator

Near Honeoye Falls, New York 14472

Derek

Job Details: 10/18/2023

I checked the door seal and it looks fine. I tested the evap fan and it?s working good. I ran a force defrost and it was working as well. The bottom freezer door didn?t open well. I noticed the bottom rack wasn?t put in properly and was stopping the door from closing properly. I told the customer to keep an eye on it if it?s frosting up again then there might be something else going on.

We serviced a

maytag washer

Near Pittsford, New York 14534

Jose D

Job Details: 10/18/2023

Only the agitator was spinning on site. The washing machine hub was stripped. The washer needs a new hub. Replaced the hub, ran and tested. The washer now spins and works as it should. Washer also passed the diagnostic test.

We serviced a

Whirlpool washer

Near Canandaigua, New York 14424

Derek

Job Details: 10/18/2023

I replaced the main clutch mechanism and the drive pulley. It was sticking and the teeth on the pulley were stripped out . The main clicking noise she was hearing was the shifter for the clutch was stuck and the arm wasn?t moving to change it from spin to agitate. I ran and tested after the repairs the washer is workin fine now.

We serviced a

maytag Refrgierator

Near Webster, New York 14580

Chris

Job Details: 10/18/2023

Replaced defrost control/ main pcb, defrosted evaporator and verified defrost, checks ok

We serviced a

samsung washer

Near Rochester, New York 14606

Jose R

Job Details: 10/18/2023

Customer complaint was that the unit did not want to go into a spin mode when putting unit in a overlay diagnostic test everything passed no error codes also stood for a quick was and unit worked fine as well informed customer to monitor unit but everything is working with in specs complete

We serviced a

Whirlpool Dryer

Near Victor, New York 14564

Tina

Job Details: 10/18/2023

Dryer if was making noise when spinning. Took apart and wheels were not moving due to lint and hair. Dryer was vacuumed out and new wheels, idler and belt were installed. Also fixed venting and added, tape, clamp and semi rigid vent. Washer had a F7E7 error code which means motor is not hitting required RPM to spin fully. Customer is going to use till it dies then get a new one

We serviced a

lg dishwasher

Near Henrietta, New York 14467

Cristian

Job Details: 10/18/2023

Ran unit multiple times didn?t see no leak even stood for 30 minutes having unit running still no leaks not sure what would have caused this leak.

We serviced a

Frigidaire dishwasher

Near Webster, New York 14580

Chris

Job Details: 10/18/2023

Needs ui/console approx 360 plus tax and shipping would be due on return. No repair at this time

We serviced a

kenmore washer

Near Penfield, New York 14526

Jose D

Job Details: 10/18/2023

After removing the agitator, there was noticable black residue within it. Cleaned the residue along with any nearby surrounding parts. More then likely it's oil. advised the customer to call back of it happens again.

We serviced a

Frigidaire Refrigerator

Near West Henrietta, New York 14586

Tina

Job Details: 10/18/2023

Customer lost power for a cpl hours around 4am then when fridge kicked back on it stopped cooling completely. I ran it in service mode and the damper seems to not be opening also tested heater who can went into defrost and the temp sensory which has continuity so a board and damper are needed. Customer is going to decide if they want to fix this or get a new one due to it being 10 years old. Parts will be in notes if they call back for a fix

We serviced a

Kitchen aid dishwasher

Near Pittsford, New York 14534

Jose R

Job Details: 10/18/2023

Ciustomer float switch was not in tact and melted when hitting the heater bar also acknowledged that the silver rack has a hole it it and could be the reason why the float switch came out of place customer would need doth silver ware basket and float switch

We serviced a

LG refrigerator

Near Victor, New York 14564

Derek

Job Details: 10/18/2023

Needs condenser fan motor. Replaced and tested it?s working.

We serviced a

GE dishwasher

Near Victor, New York 14564

Tina

Job Details: 10/18/2023

Dishwasher would not start and only beep, tried to hook up to smart HQ and it said there was a communication error with main board and it would not let me do an update or run any test on it. Customer is going to get a new appliance

We serviced a

GE Washer

Near Webster, New York 14580

Chris

Job Details: 10/18/2023

Appears unit needs timer , but part is NLA unable to repair

We serviced a

MAYTAG dishwasher

Near Webster, New York 14580

Chris

Job Details: 10/18/2023

Cleaned dryer vent from exterior vent fixture. Ran dishwasher and unit started over suds, cleared suds and unable to get unit to leak any more - appears ok

We serviced a

Whirlpool oven

Near Macedon, New York 14502

Derek

Job Details: 10/18/2023

Customers oven was not heating up when diagnosing unit viewed that the Igniter was bad went ahead and replaced igniter now unit operating with in specs complete

We serviced a

kenmore washer

Near Victor, New York 14564

Tina

Job Details: 10/18/2023

2 pillow cases were stuck under the agitator, agitator was taken off and pillowcases were removed.

We serviced a

GE dishwasher

Near Rochester, New York 14609

Jose R

Job Details: 10/18/2023

Customers unit would not complete a cycle went ahead and applied the ge software update ran overall diagnostic everything passed inform customer to monitor the u it should be working with in specs complete

We serviced a

Samsung dishwasher

Near Rochester, New York 14616

Jose R

Job Details: 10/18/2023

Customer unit is spitting a oc error code which is indicating that they have a bad case break not allowed goodnight the unit to drain the water out the tub if customer wants to go along with any repair would need to replace case brake

We serviced a

Whirlpool washer

Near Macedon, New York 14502

Chris

Job Details: 10/18/2023

Lint screen / sock plugged and shooting water ou the side. Customer replaced screen and appears ok

We serviced a

Whirlpool washer

Near Rochester, New York 14610

Jose D

Job Details: 10/18/2023

Lid switch was faulty. Replaced the lid switch. Ran and tested, the washer now goes into spin mode and drains.

We serviced a

samsung refrigerator

Near Rochester, New York 14619

Jose R

Job Details: 10/17/2023

Replaced inverter board light stood solid and the compressor was running inform customer to give it 24 hours and monitor unit everything operating with in specs complete

We serviced a

Maytag Oven

Near Penfield, New York 14526

Tina

Job Details: 10/17/2023

Bake element is corroded and needs to be replaced. Broil element works without issues. Bake element has been ordered and will be back to replace. 10/17 installed new bake element and it?s working without issues

We serviced a

Frigidaire Dishwashwer

Near Rochester, New York 14617

Cristian

Job Details: 10/17/2023

If customer call back will recommend wash motor.

We serviced a

Samsung refrigerator

Near Brighton, New York 14620

Cristian

Job Details: 10/17/2023

Inverter board has two flashes this is an error code compressor kicks on for a few then kicks right off I would call Samsung to get involve to see this is a seal system issue we don?t work on compressor. Would recommend try inverter board DA92-00459X $186.82 and labor 111.96 if this does not work then compressor is the problem.

We serviced a

GE Stove

Near Fairport, New York 14450

Tina

Job Details: 10/17/2023

Cooktop knobs are all cracked. A new set has been ordered

We serviced a

Samsung dishwasher

Near Rochester, New York 14618

Tina

Job Details: 10/17/2023

Part of the inner tub is broken off. Tub is NLA so customer is going to get new appliance.

We serviced a

ge microwave

Near Victor, New York 14564

Derek

Job Details: 10/17/2023

The fuse tested good. I checked the thermal fuse it tests good. I checked for power and it has power going into the main board but I have nothing going to the user interface voltages wise. I looked up parts and most all of them are obsolete. The microwave is 21 years old.

We serviced a

kitchenaid oven

Near Williamson, New York 14589

Tina

Job Details: 10/17/2023

Bake element is broken a new one is being ordered and will be installed. 10/17 bake element installed and working without issues

We serviced a

Speed Queen Dryer

Near Fairport, New York 14450

Tina

Job Details: 10/17/2023

Knob shaft is cracked so a new one is being ordered and will be dropped off.

We serviced a

lg dryer

Near Penfield, New York 14526

Tina

Job Details: 10/17/2023

Dryer was making noise when spinning, took apart and wheeler were covered in grease and were hardly able to spin. A new maintenance kit was installed and dryer is working without any noise. Maintenance kit was under warranty

We serviced a

Whirlpool Dryer

Near Rochester, New York 14625

Chris

Job Details: 10/17/2023

Replaced idler pulley and tests ok

We serviced a

Samsung dishwasher

Near Rochester, New York 14616

Jose R

Job Details: 10/17/2023

Customers unit is leaking from the water valve causing the unit to have the normal light flashing went ahead and replaced valve with nit now operating with in specs complete

We serviced a

Samsung Dryer

Near Rochester, New York 14615

Jose R

Job Details: 10/17/2023

Customers unit would not heat up went ahead and replaced element now unit is operating with in specs complete

We serviced a

maytag dryer

Near Williamson, New York 14589

Chris

Job Details: 10/17/2023

Replaced maint repair kit with pulley and unit checks ok

We serviced a

GE Washer

Near Webster, New York 14580

Chris

Job Details: 10/17/2023

Appears to be a gearcase / seal issue Parts exceed value of the machine no repair at this time

We serviced a

Samsung Dryer vent

Near Rochester, New York 14618

Jose D

Job Details: 10/17/2023

Cleaned the dryer vent.

We serviced a

kenmore washer

Near Brighton, New York 14610

Cristian

Job Details: 10/17/2023

Ran washer with and without clothes unit ran fine

We serviced a

Kitchen aid refrigerator

Near Rochester, New York 14618

Tina

Job Details: 10/17/2023

Defrosted ice maker and customer is going to see if it works and thing about a repair or not. If she wants it repaired the parts she needs will be in the notes.

We serviced a

Whirlpool Dryer

Near Victor, New York 14564

Derek

Job Details: 10/17/2023

He dryer was vacuumed out. I Replaced the drum rollers, belt , belt tensioner pulley. Ran and tested the dryer is working good much quieter now.

We serviced a

Whirlpool dishwasher

Near Penfield, New York 14526

Chris

Job Details: 10/17/2023

Replaced drain pump and verified hood drain

We serviced a

whirlpool washer

Near Rochester, New York 14618

Jose D

Job Details: 10/17/2023

Water corrosion near the filter housing indicates there was some water leaking. Ran and tested the unit with no signs of water leaking on site. All connection are good, with no signs of leaking tubing. Also informed the customer the washer has a bearing issue.

We serviced a

Whirlpool washer

Near Pittsford, New York 14534

Cristian

Job Details: 10/17/2023

Unit is elevated inside of cubby with shelf on top. Requires two technicians to service. Complaint of door locked. Breaker off on arrival. Turned breaker on and drain pump runs even though water is evacuated. Entered diagnostic and drain pump still runs till diagnostic cycle is started. Drain pump turns off and door unlocked. Following stored errors: F3E1 pressure sensor error. Ran auto diagnostic cycle. Unit actuates lock then is idle. No drain or tumble. Attempted spin and other wash cycles with same result. Pre ordering all possible causes. Will need to uninstall unit with two techs to complete repair.

We serviced a

LG washer

Near Victor, New York 14564

Derek

Job Details: 10/17/2023

Replaced the shock absorbers and tested it seems to be running good.

We serviced a

MAYTAG Dryer

Near Scottsville, New York 14546

Job Details: 10/17/2023

Dryer will need motor base and wheel kit customer will replace dryer.

We serviced a

Maytag Fridge

Near Rochester, New York 14625

Cristian

Job Details: 10/17/2023

Replace damper tested unit damper did open wait 24 to 48 hours for proper cooling .

We serviced a

kitchenaid oven

Near Hilton, New York 14468

Job Details: 10/17/2023

Bake element bad changed all is working good.

We serviced a

GE refrigerator

Near Pittsford, New York 14534

Cristian

Job Details: 10/17/2023

Customer going to need Water valve # $238.65 Ice-maker #$311.93 Drain kit# $37.23. Labor $149.58 Shipping $20.00 If want to fix they need to have unit off 24 hours

We serviced a

Kenmore refrigerator

Near Fairport, New York 14450

Jose R

Job Details: 10/17/2023

Customer complaint was that the ice maker would intermittently not work and the unit is making a loud noise when diagnosing unit could not replicate any issue and ice maker was working if customer wants to get any repair done would recommend ice maker and fan motor

We serviced a

LG washer

Near Webster, New York 14580

Chris

Job Details: 10/17/2023

Replaced drain pump motor and tests ok

We serviced a

LG washer

Near Pittsford, New York 14534

Jose D

Job Details: 10/17/2023

The door boot seal has cracks in the seal where the water filters back into the tube, therefore water is leaking out. The washer will need a new door boot seal. Replaced door boot seal, the washer no longer leaks water.

We serviced a

LG refrigerator

Near Ontario, New York 14519

Chris

Job Details: 10/17/2023

Replaced primary inlet valve and tests ok. Very tight fit , will need 2 techs to pull unit in future if needs service again

We serviced a

Whirlpool washer

Near Rochester, New York 14610

Jose D

Job Details: 10/17/2023

Standing water on site. The lid switch was knocked out of place. Reposition the lid switch, the washer now goes into a spin cycle and drains.

We serviced a

whirlpool dryer

Near Rochester, New York 14612

Jose R

Job Details: 10/16/2023

Customer states that the hub it would not run when diagnosing unit the unit was operating with in specs would spin and heat up fine inform customer to monitor the unit and educated them on the 90 day service call

We serviced a

MAYTAG Dryer

Near Irondequoit, New York 14617

Jose R

Job Details: 10/16/2023

Customer unit was making a loud noise when in operation . Went ahead and replaced maintenance kit and cleaned out the inside of the dryer now unit is operating with in specs complete informed customer on vent cleaning brush kit

We serviced a

Whirlpool dishwasher

Near Brockport, New York 14420

Job Details: 10/16/2023

Heating element bad and not heating water will need part. 10-16-23: installed new heating element ran and tested all and all is heating and running good.

We serviced a

samsung washer

Near Webster, New York 14580

Chris

Job Details: 10/16/2023

Removed gas dryer and washer to garage. Capped gas line off with customer supplied fittings. Moved new lg washer and electric dryer to laundry room , hooked up and tested

We serviced a

MAYTAG refrigerator

Near Rochester, New York 14618

Derek

Job Details: 10/16/2023

I replaced the evap fan.

We serviced a

lg Refrgierator

Near Honeoye Falls, New York 14472

Tanner

Job Details: 10/16/2023

Complaint of no ice, intermittent display issues. Intermittent noise. Unit has two IMs one in FZ and one in FF. Measured 37 degrees in FF and 4 degrees in FZ. IM not harvesting when requesting test cycle. Unable to reproduce noise and display issues. Noise is from display. Customer states noise is beeping from display not mechanical but no error messages. Craft IM outlined in service pointer from LG CNZ202200378 advised updated software and new IM. Customer researching possible warranty repair.

We serviced a

kitchen aid refrigerator

Near Rochester, New York 14618

Cristian

Job Details: 10/16/2023

Fridge will need left and right door gasket and middle door guide Door guide #$113.78 Left and right Door gasket #$163.78 each need 2 Washer -there was connection that spits water to unit it was detached from the top drum rim I reattached it tested unit no leaks Dryer did a short vent cleaning.

We serviced a

Frigidaire washer

Near Rochester, New York 14616

Jose D

Job Details: 10/16/2023

Ran a full rinse and spin cycle no problem, filled, spinned, and drained. Has a stored error code of E21 -water not pumping out fast enough. Not able to recreate issue on site. Customer states certain cycles do not work, but not sure what specific cycle. Possible main bourd issue, customer will weigh her option.

We serviced a

Samsung washer

Near Mendon, New York 14506

Derek

Job Details: 10/16/2023

I cannot get the 9c8 code to clear or reset. I tied the suggested course of actions and none of them worked. I did a search in Samsung and found there was a recall on this unit. There is a possibility of fire so I unplugged the washer.

We serviced a

samsung oven

Near Rochester, New York 14619

Jose R

Job Details: 10/16/2023

Customer stated rge came out and red tagged the unit when diagnosing unit could not find any source of leak informed customer to monitor unit everything is working with in specs complete

We serviced a

MAYTAG Dryer

Near Pittsford, New York 14534

Jose D

Job Details: 10/16/2023

Idler was seized up. Replaced idler, ran and tested. No more noise.

We serviced a

Samsung oven

Near Sodus, New York 14551

Chris

Job Details: 10/16/2023

Temp sensor tests to spec per chart Recommend temp control and igniter No repair at this time Approx 375 plus tax and shipping would be due

We serviced a

samsung Dryer

Near Rochester, New York 14625

Tina

Job Details: 10/16/2023

There was a hole in the venting, New semi rigided venting was installed and it?s working without issues.

We serviced a

GE washer

Near Rochester, New York 14612

Job Details: 10/16/2023

Replaced washer lid tested all and all is operating good.

We serviced a

GE dishwasher

Near Brockport, New York 14420

Jose R

Job Details: 10/16/2023

Customer u it would not be completing cycles and would be having communication issue La if customer wants to go along with the repair would recommend to replace the control board customer will be reviewing this with significant other and will get back to us if wanting to go along with the repair

We serviced a

Whirlpool refrigerator

Near Ontario, New York 14519

Chris

Job Details: 10/16/2023

Icemaker is filling to full , replaced inlet valve and observed unit fill to proper level two times in a row. Customer will have to monitor Also had to replaced cover at cost as plastic tabs are cracked from being taken apart numerous times. Home owner not present at time off service sent email

We serviced a

Frigidaire Microwave

Near Rochester, New York 14606

Job Details: 10/16/2023

Replaced door monitor switch again due to faulty new part ran and tested all and all is working good.

We serviced a

LG washer

Near Rush, New York 14543

Tanner

Job Details: 10/16/2023

Complaint of no drain. Pump runs. Cleared out drain sump. Tested unit and unit tested good.

We serviced a

Amana refrigerator

Near Mendon, New York 14534

Tanner

Job Details: 10/16/2023

Complaint of leak. Found leak at water line fittings, due to non standard fittings replaced inlet with a newer style dual valve. Cut water line and threaded on new Farrell nut. Leak tested unit and unit tested good.

We serviced a

Amana refrigerator

Near Irondequoit, New York 14622

Job Details: 10/16/2023

Compressor start device bad replaced ran and tested all is working good. Freezer will need door seal if they call to replace.

We serviced a

Frigidaire dishwasher

Near Fairport, New York 14450

Tina

Job Details: 10/16/2023

Dishwasher hoses were clogged. Took apart and cleaned them out and dishwasher is running and draining without issues.

We serviced a

GE Range

Near Fairport, New York 14450

Tina

Job Details: 10/16/2023

You ven won?t keep temp with bake a new board is needed. Customer will most likely get new app live but part number is in notes if needed.

We serviced a

Kenmore refrigerator

Near North Chili, New York 14514

Job Details: 10/16/2023

Calcium buildup on water dispenser tube its a known LG problem and they have come out with no repair options at this time.

We serviced a

Kenmore Dryer

Near Webster, New York 14580

Chris

Job Details: 10/16/2023

Installed new gas valve coils and small section of vent. Unit heats well and tests ok

We serviced a

Whirlpool oven

Near Pittsford, New York 14534

Jose R

Job Details: 10/16/2023

Customers oven is not igniting when diagnosing unit viewed that there was no spark on the igniter not allowing unit to heat would only smell gas customer would need igniter to be replaced

We serviced a

GE Dryer

Near Rochester, New York 14609

Jose D

Job Details: 10/16/2023

All 5 supporter wheels where damaged. The customer is going to look into possibly buying another dryer, due to the dryers age and price of the repair.

We serviced a

MAYTAG refrigerator

Near Rochester, New York 14625

Cristian

Job Details: 10/16/2023

Will need to come back and replace damper customer paid in full first visit

We serviced a

GE oven

Near Rochester, New York 14625

Chris

Job Details: 10/16/2023

Installed new double oven , electrical box is recessed too far in wall to install a electrical cover, recommend electrician to go over different options. Also noticed top oven door has dent after removing packaging / covering.Attached pictures

We serviced a

samsung Dryer

Near Penfield, New York 14450

Tanner

Job Details: 10/16/2023

Dryer sweep vent in excess of 35 feet. Broke at blower fan and back swept to dryer. Vacuumed blower housing. Reinstalled. Back swept from exterior to blower fan.

We serviced a

MAYTAG dishwasher

Near Webster, New York 14580

Chris

Job Details: 10/13/2023

Replaced keypad console and tests ok

We serviced a

Frigidaire refrigerator

Near Webster, New York 14580

Chris

Job Details: 10/13/2023

Needs Mullen and defrost drain cleaning at a minimum. Recommend manually defrosting unit prior to Mullen replacement Call when part comes in Customer wants to pick up part and repair themselves- no warranty will be given

We serviced a

Kitchen aid dishwasher

Near Fairport, New York 14450

Derek

Job Details: 10/13/2023

Needs a new diverter and door gasket. Quoted $380 to fix it . W10537869 W11177741 dishwasher is 9:yrs old they?re going to think about it and see what bier options are

We serviced a

refrigerator lg

Near West Henrietta, New York 14586

Jose R

Job Details: 10/13/2023

When taking apart evap cover went ahead and replaced fan motor also went through the pros of cleaning all the ice buildup and condensation unit fan is spinning fine and operating with in specs complete

We serviced a

Whirlpool washer

Near Webster, New York 14580

Chris

Job Details: 10/13/2023

cleaned fabric softener dispenser, bolt in agitator is rusted unable to remove agitator

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