We serviced a
Frigidaire Refrigerator
Near West Henrietta, New York 14586
Tina
Job Details:
10/18/2023
Customer lost power for a cpl hours around 4am then when fridge kicked back on it stopped cooling completely. I ran it in service mode and the damper seems to not be opening also tested heater who can went into defrost and the temp sensory which has continuity so a board and damper are needed. Customer is going to decide if they want to fix this or get a new one due to it being 10 years old. Parts will be in notes if they call back for a fix
We serviced a
Kitchen aid dishwasher
Near Pittsford, New York 14534
Jose R
Job Details:
10/18/2023
Ciustomer float switch was not in tact and melted when hitting the heater bar also acknowledged that the silver rack has a hole it it and could be the reason why the float switch came out of place customer would need doth silver ware basket and float switch
We serviced a
LG refrigerator
Near Victor, New York 14564
Derek
Job Details:
10/18/2023
Needs condenser fan motor. Replaced and tested it?s working.
We serviced a
GE dishwasher
Near Victor, New York 14564
Tina
Job Details:
10/18/2023
Dishwasher would not start and only beep, tried to hook up to smart HQ and it said there was a communication error with main board and it would not let me do an update or run any test on it. Customer is going to get a new appliance
We serviced a
GE Washer
Near Webster, New York 14580
Chris
Job Details:
10/18/2023
Appears unit needs timer , but part is NLA unable to repair
We serviced a
MAYTAG dishwasher
Near Webster, New York 14580
Chris
Job Details:
10/18/2023
Cleaned dryer vent from exterior vent fixture.
Ran dishwasher and unit started over suds, cleared suds and unable to get unit to leak any more - appears ok
We serviced a
Whirlpool oven
Near Macedon, New York 14502
Derek
Job Details:
10/18/2023
Customers oven was not heating up when diagnosing unit viewed that the Igniter was bad went ahead and replaced igniter now unit operating with in specs complete
We serviced a
kenmore washer
Near Victor, New York 14564
Tina
Job Details:
10/18/2023
2 pillow cases were stuck under the agitator, agitator was taken off and pillowcases were removed.
We serviced a
GE dishwasher
Near Rochester, New York 14609
Jose R
Job Details:
10/18/2023
Customers unit would not complete a cycle went ahead and applied the ge software update ran overall diagnostic everything passed inform customer to monitor the u it should be working with in specs complete
We serviced a
Samsung dishwasher
Near Rochester, New York 14616
Jose R
Job Details:
10/18/2023
Customer unit is spitting a oc error code which is indicating that they have a bad case break not allowed goodnight the unit to drain the water out the tub if customer wants to go along with any repair would need to replace case brake
We serviced a
Whirlpool washer
Near Macedon, New York 14502
Chris
Job Details:
10/18/2023
Lint screen / sock plugged and shooting water ou the side. Customer replaced screen and appears ok
We serviced a
Whirlpool washer
Near Rochester, New York 14610
Jose D
Job Details:
10/18/2023
Lid switch was faulty. Replaced the lid switch. Ran and tested, the washer now goes into spin mode and drains.
We serviced a
samsung refrigerator
Near Rochester, New York 14619
Jose R
Job Details:
10/17/2023
Replaced inverter board light stood solid and the compressor was running inform customer to give it 24 hours and monitor unit everything operating with in specs complete
We serviced a
Maytag Oven
Near Penfield, New York 14526
Tina
Job Details:
10/17/2023
Bake element is corroded and needs to be replaced. Broil element works without issues. Bake element has been ordered and will be back to replace.
10/17 installed new bake element and it?s working without issues
We serviced a
Frigidaire Dishwashwer
Near Rochester, New York 14617
Cristian
Job Details:
10/17/2023
If customer call back will recommend wash motor.
We serviced a
Samsung refrigerator
Near Brighton, New York 14620
Cristian
Job Details:
10/17/2023
Inverter board has two flashes this is an error code compressor kicks on for a few then kicks right off I would call Samsung to get involve to see this is a seal system issue we don?t work on compressor.
Would recommend try inverter board DA92-00459X $186.82 and labor 111.96 if this does not work then compressor is the problem.
We serviced a
GE Stove
Near Fairport, New York 14450
Tina
Job Details:
10/17/2023
Cooktop knobs are all cracked. A new set has been ordered
We serviced a
Samsung dishwasher
Near Rochester, New York 14618
Tina
Job Details:
10/17/2023
Part of the inner tub is broken off. Tub is NLA so customer is going to get new appliance.
We serviced a
ge microwave
Near Victor, New York 14564
Derek
Job Details:
10/17/2023
The fuse tested good. I checked the thermal fuse it tests good. I checked for power and it has power going into the main board but I have nothing going to the user interface voltages wise. I looked up parts and most all of them are obsolete. The microwave is 21 years old.
We serviced a
kitchenaid oven
Near Williamson, New York 14589
Tina
Job Details:
10/17/2023
Bake element is broken a new one is being ordered and will be installed.
10/17 bake element installed and working without issues
We serviced a
Speed Queen Dryer
Near Fairport, New York 14450
Tina
Job Details:
10/17/2023
Knob shaft is cracked so a new one is being ordered and will be dropped off.
We serviced a
lg dryer
Near Penfield, New York 14526
Tina
Job Details:
10/17/2023
Dryer was making noise when spinning, took apart and wheeler were covered in grease and were hardly able to spin. A new maintenance kit was installed and dryer is working without any noise.
Maintenance kit was under warranty
We serviced a
Whirlpool Dryer
Near Rochester, New York 14625
Chris
Job Details:
10/17/2023
Replaced idler pulley and tests ok
We serviced a
Samsung dishwasher
Near Rochester, New York 14616
Jose R
Job Details:
10/17/2023
Customers unit is leaking from the water valve causing the unit to have the normal light flashing went ahead and replaced valve with nit now operating with in specs complete
We serviced a
Samsung Dryer
Near Rochester, New York 14615
Jose R
Job Details:
10/17/2023
Customers unit would not heat up went ahead and replaced element now unit is operating with in specs complete
We serviced a
maytag dryer
Near Williamson, New York 14589
Chris
Job Details:
10/17/2023
Replaced maint repair kit with pulley and unit checks ok
We serviced a
GE Washer
Near Webster, New York 14580
Chris
Job Details:
10/17/2023
Appears to be a gearcase / seal issue
Parts exceed value of the machine no repair at this time
We serviced a
Samsung Dryer vent
Near Rochester, New York 14618
Jose D
Job Details:
10/17/2023
Cleaned the dryer vent.
We serviced a
kenmore washer
Near Brighton, New York 14610
Cristian
Job Details:
10/17/2023
Ran washer with and without clothes unit ran fine
We serviced a
Kitchen aid refrigerator
Near Rochester, New York 14618
Tina
Job Details:
10/17/2023
Defrosted ice maker and customer is going to see if it works and thing about a repair or not. If she wants it repaired the parts she needs will be in the notes.
We serviced a
Whirlpool Dryer
Near Victor, New York 14564
Derek
Job Details:
10/17/2023
He dryer was vacuumed out. I Replaced the drum rollers, belt , belt tensioner pulley. Ran and tested the dryer is working good much quieter now.
We serviced a
Whirlpool dishwasher
Near Penfield, New York 14526
Chris
Job Details:
10/17/2023
Replaced drain pump and verified hood drain
We serviced a
whirlpool washer
Near Rochester, New York 14618
Jose D
Job Details:
10/17/2023
Water corrosion near the filter housing indicates there was some water leaking. Ran and tested the unit with no signs of water leaking on site. All connection are good, with no signs of leaking tubing. Also informed the customer the washer has a bearing issue.
We serviced a
Whirlpool washer
Near Pittsford, New York 14534
Cristian
Job Details:
10/17/2023
Unit is elevated inside of cubby with shelf on top. Requires two technicians to service.
Complaint of door locked. Breaker off on arrival. Turned breaker on and drain pump runs even though water is evacuated. Entered diagnostic and drain pump still runs till diagnostic cycle is started. Drain pump turns off and door unlocked. Following stored errors:
F3E1 pressure sensor error.
Ran auto diagnostic cycle. Unit actuates lock then is idle. No drain or tumble. Attempted spin and other wash cycles with same result. Pre ordering all possible causes. Will need to uninstall unit with two techs to complete repair.
We serviced a
LG washer
Near Victor, New York 14564
Derek
Job Details:
10/17/2023
Replaced the shock absorbers and tested it seems to be running good.
We serviced a
MAYTAG Dryer
Near Scottsville, New York 14546
JK
Job Details:
10/17/2023
Dryer will need motor base and wheel kit customer will replace dryer.
We serviced a
Maytag Fridge
Near Rochester, New York 14625
Cristian
Job Details:
10/17/2023
Replace damper tested unit damper did open wait 24 to 48 hours for proper cooling .
We serviced a
kitchenaid oven
Near Hilton, New York 14468
JK
Job Details:
10/17/2023
Bake element bad changed all is working good.
We serviced a
GE refrigerator
Near Pittsford, New York 14534
Cristian
Job Details:
10/17/2023
Customer going to need
Water valve # $238.65
Ice-maker #$311.93
Drain kit# $37.23.
Labor $149.58
Shipping $20.00
If want to fix they need to have unit off 24 hours
We serviced a
Kenmore refrigerator
Near Fairport, New York 14450
Jose R
Job Details:
10/17/2023
Customer complaint was that the ice maker would intermittently not work and the unit is making a loud noise when diagnosing unit could not replicate any issue and ice maker was working if customer wants to get any repair done would recommend ice maker and fan motor
We serviced a
LG washer
Near Webster, New York 14580
Chris
Job Details:
10/17/2023
Replaced drain pump motor and tests ok
We serviced a
LG washer
Near Pittsford, New York 14534
Jose D
Job Details:
10/17/2023
The door boot seal has cracks in the seal where the water filters back into the tube, therefore water is leaking out. The washer will need a new door boot seal.
Replaced door boot seal, the washer no longer leaks water.
We serviced a
LG refrigerator
Near Ontario, New York 14519
Chris
Job Details:
10/17/2023
Replaced primary inlet valve and tests ok.
Very tight fit , will need 2 techs to pull unit in future if needs service again
We serviced a
Whirlpool washer
Near Rochester, New York 14610
Jose D
Job Details:
10/17/2023
Standing water on site. The lid switch was knocked out of place. Reposition the lid switch, the washer now goes into a spin cycle and drains.
We serviced a
whirlpool dryer
Near Rochester, New York 14612
Jose R
Job Details:
10/16/2023
Customer states that the hub it would not run when diagnosing unit the unit was operating with in specs would spin and heat up fine inform customer to monitor the unit and educated them on the 90 day service call
We serviced a
MAYTAG Dryer
Near Irondequoit, New York 14617
Jose R
Job Details:
10/16/2023
Customer unit was making a loud noise when in operation . Went ahead and replaced maintenance kit and cleaned out the inside of the dryer now unit is operating with in specs complete informed customer on vent cleaning brush kit
We serviced a
Whirlpool dishwasher
Near Brockport, New York 14420
JK
Job Details:
10/16/2023
Heating element bad and not heating water will need part.
10-16-23: installed new heating element ran and tested all and all is heating and running good.
We serviced a
samsung washer
Near Webster, New York 14580
Chris
Job Details:
10/16/2023
Removed gas dryer and washer to garage.
Capped gas line off with customer supplied fittings.
Moved new lg washer and electric dryer to laundry room , hooked up and tested
We serviced a
MAYTAG refrigerator
Near Rochester, New York 14618
Derek
Job Details:
10/16/2023
I replaced the evap fan.
We serviced a
lg Refrgierator
Near Honeoye Falls, New York 14472
Tanner
Job Details:
10/16/2023
Complaint of no ice, intermittent display issues. Intermittent noise. Unit has two IMs one in FZ and one in FF. Measured 37 degrees in FF and 4 degrees in FZ. IM not harvesting when requesting test cycle. Unable to reproduce noise and display issues. Noise is from display. Customer states noise is beeping from display not mechanical but no error messages.
Craft IM outlined in service pointer from LG CNZ202200378 advised updated software and new IM. Customer researching possible warranty repair.
We serviced a
kitchen aid refrigerator
Near Rochester, New York 14618
Cristian
Job Details:
10/16/2023
Fridge will need left and right door gasket and middle door guide
Door guide #$113.78
Left and right Door gasket #$163.78 each need 2
Washer -there was connection that spits water to unit it was detached from the top drum rim I reattached it tested unit no leaks
Dryer did a short vent cleaning.
We serviced a
Frigidaire washer
Near Rochester, New York 14616
Jose D
Job Details:
10/16/2023
Ran a full rinse and spin cycle no problem, filled, spinned, and drained. Has a stored error code of E21 -water not pumping out fast enough. Not able to recreate issue on site. Customer states certain cycles do not work, but not sure what specific cycle. Possible main bourd issue, customer will weigh her option.
We serviced a
Samsung washer
Near Mendon, New York 14506
Derek
Job Details:
10/16/2023
I cannot get the 9c8 code to clear or reset. I tied the suggested course of actions and none of them worked. I did a search in Samsung and found there was a recall on this unit. There is a possibility of fire so I unplugged the washer.
We serviced a
samsung oven
Near Rochester, New York 14619
Jose R
Job Details:
10/16/2023
Customer stated rge came out and red tagged the unit when diagnosing unit could not find any source of leak informed customer to monitor unit everything is working with in specs complete
We serviced a
MAYTAG Dryer
Near Pittsford, New York 14534
Jose D
Job Details:
10/16/2023
Idler was seized up. Replaced idler, ran and tested. No more noise.
We serviced a
Samsung oven
Near Sodus, New York 14551
Chris
Job Details:
10/16/2023
Temp sensor tests to spec per chart
Recommend temp control and igniter
No repair at this time
Approx 375 plus tax and shipping would be due
We serviced a
samsung Dryer
Near Rochester, New York 14625
Tina
Job Details:
10/16/2023
There was a hole in the venting, New semi rigided venting was installed and it?s working without issues.
We serviced a
GE washer
Near Rochester, New York 14612
JK
Job Details:
10/16/2023
Replaced washer lid tested all and all is operating good.
We serviced a
GE dishwasher
Near Brockport, New York 14420
Jose R
Job Details:
10/16/2023
Customer u it would not be completing cycles and would be having communication issue La if customer wants to go along with the repair would recommend to replace the control board customer will be reviewing this with significant other and will get back to us if wanting to go along with the repair
We serviced a
Whirlpool refrigerator
Near Ontario, New York 14519
Chris
Job Details:
10/16/2023
Icemaker is filling to full , replaced inlet valve and observed unit fill to proper level two times in a row. Customer will have to monitor
Also had to replaced cover at cost as plastic tabs are cracked from being taken apart numerous times.
Home owner not present at time off service sent email
We serviced a
Frigidaire Microwave
Near Rochester, New York 14606
JK
Job Details:
10/16/2023
Replaced door monitor switch again due to faulty new part ran and tested all and all is working good.
We serviced a
LG washer
Near Rush, New York 14543
Tanner
Job Details:
10/16/2023
Complaint of no drain. Pump runs. Cleared out drain sump. Tested unit and unit tested good.
We serviced a
Amana refrigerator
Near Mendon, New York 14534
Tanner
Job Details:
10/16/2023
Complaint of leak. Found leak at water line fittings, due to non standard fittings replaced inlet with a newer style dual valve. Cut water line and threaded on new Farrell nut. Leak tested unit and unit tested good.
We serviced a
Amana refrigerator
Near Irondequoit, New York 14622
JK
Job Details:
10/16/2023
Compressor start device bad replaced ran and tested all is working good. Freezer will need door seal if they call to replace.
We serviced a
Frigidaire dishwasher
Near Fairport, New York 14450
Tina
Job Details:
10/16/2023
Dishwasher hoses were clogged. Took apart and cleaned them out and dishwasher is running and draining without issues.
We serviced a
GE Range
Near Fairport, New York 14450
Tina
Job Details:
10/16/2023
You ven won?t keep temp with bake a new board is needed. Customer will most likely get new app live but part number is in notes if needed.
We serviced a
Kenmore refrigerator
Near North Chili, New York 14514
JK
Job Details:
10/16/2023
Calcium buildup on water dispenser tube its a known LG problem and they have come out with no repair options at this time.
We serviced a
Kenmore Dryer
Near Webster, New York 14580
Chris
Job Details:
10/16/2023
Installed new gas valve coils and small section of vent.
Unit heats well and tests ok
We serviced a
Whirlpool oven
Near Pittsford, New York 14534
Jose R
Job Details:
10/16/2023
Customers oven is not igniting when diagnosing unit viewed that there was no spark on the igniter not allowing unit to heat would only smell gas customer would need igniter to be replaced
We serviced a
GE Dryer
Near Rochester, New York 14609
Jose D
Job Details:
10/16/2023
All 5 supporter wheels where damaged. The customer is going to look into possibly buying another dryer, due to the dryers age and price of the repair.
We serviced a
MAYTAG refrigerator
Near Rochester, New York 14625
Cristian
Job Details:
10/16/2023
Will need to come back and replace damper customer paid in full first visit
We serviced a
GE oven
Near Rochester, New York 14625
Chris
Job Details:
10/16/2023
Installed new double oven , electrical box is recessed too far in wall to install a electrical cover, recommend electrician to go over different options. Also noticed top oven door has dent after removing packaging / covering.Attached pictures
We serviced a
samsung Dryer
Near Penfield, New York 14450
Tanner
Job Details:
10/16/2023
Dryer sweep vent in excess of 35 feet. Broke at blower fan and back swept to dryer. Vacuumed blower housing. Reinstalled. Back swept from exterior to blower fan.
We serviced a
MAYTAG dishwasher
Near Webster, New York 14580
Chris
Job Details:
10/13/2023
Replaced keypad console and tests ok
We serviced a
Frigidaire refrigerator
Near Webster, New York 14580
Chris
Job Details:
10/13/2023
Needs Mullen and defrost drain cleaning at a minimum. Recommend manually defrosting unit prior to Mullen replacement
Call when part comes in
Customer wants to pick up part and repair themselves- no warranty will be given
We serviced a
Kitchen aid dishwasher
Near Fairport, New York 14450
Derek
Job Details:
10/13/2023
Needs a new diverter and door gasket. Quoted $380 to fix it . W10537869 W11177741 dishwasher is 9:yrs old they?re going to think about it and see what bier options are
We serviced a
refrigerator lg
Near West Henrietta, New York 14586
Jose R
Job Details:
10/13/2023
When taking apart evap cover went ahead and replaced fan motor also went through the pros of cleaning all the ice buildup and condensation unit fan is spinning fine and operating with in specs complete
We serviced a
Whirlpool washer
Near Webster, New York 14580
Chris
Job Details:
10/13/2023
cleaned fabric softener dispenser, bolt in agitator is rusted unable to remove agitator
We serviced a
Samsung Dryer vent
Near Rochester, New York 14616
Jose D
Job Details:
10/13/2023
Long run dryer vent cleaning.
We serviced a
samsung Refrgierator
Near Penfield, New York 14526
Chris
Job Details:
10/13/2023
Replaced 1/4? water line kit to refrigerator and tests ok .
Installed mounting brackets on dishwasher and cleaned dryer vent from exterior fixture
We serviced a
Frigidaire Range
Near Rochester, New York 14606
JK
Job Details:
10/13/2023
Customer was not putting temperature in for oven to preheat to so unit was shutting back off, stove top has pan safety switches and Customer was removing pan and causing burner to shut down and go cold, instructed customer on how to use stove.
We serviced a
ge dryer
Near Webster, New York 14580
Chris
Job Details:
10/13/2023
Venting needs to be redone and installed correctly, appears to tied into home heating and cooling ductwork. Recommend contractor or hvac specialist
We serviced a
Samsung Dryer vent
Near Rochester, New York 14625
Jose D
Job Details:
10/13/2023
Dryer- all componants of the dryer are in good shape. Lubricated idler and supporter wheels. Vacumed and cleaned lint within the dryer. Clean the long run vent, the vent now has a stronger air flow.
We serviced a
maytag Dryer
Near East Rochester, New York 14445
Derek
Job Details:
10/13/2023
I replaced the drum rollers left side was locked up and shredded rubber from the wheel. The right side was also looking worn.
We serviced a
GE washer
Near Irondequoit, New York 14622
Jose D
Job Details:
10/13/2023
The belt was detached from the motor. No damage to the belt. Cleaned and Reatached the belt, ran and tested, the washer now goes into a spin mode. Also leveled the washer.
We serviced a
Samsung Dryer
Near West Henrietta, New York 14586
Jose D
Job Details:
10/13/2023
No heat on site. The heating element failed the continuity test because a coil was cracked. Replaced the heating element, ran and tested, the dryer now has good heat.
We serviced a
Frigidaire Oven
Near Canandaigua, New York 14424
Derek
Job Details:
10/13/2023
Replaced the bake igniter. Ran and tested it?s working good.
We serviced a
GE oven
Near Pittsford, New York 14534
Cristian
Job Details:
10/13/2023
Customer wants to remove wall over will need to come back 2 men job .
We serviced a
Kitchen aid Refrigerator
Near Webster, New York 14580
Chris
Job Details:
10/13/2023
Replaced door cable/ link kit on dishwasher , dispenser paddle on fridge, installed knob on front right burner - all tests ok
We serviced a
Frigidaire dishwasher
Near Henrietta, New York 14467
JK
Job Details:
10/13/2023
Ran dishwasher through service mode and no error codes all components check good and can find no reason machine is doing what it is will research more and customer will call if problem persists.
We serviced a
Samsung Dryer
Near Brockport, New York 14420
JK
Job Details:
10/13/2023
Main computer will need to be replaced due to half the display out.
Dryer main board relay bad and will need to be replaced.
We serviced a
lg washer
Near Rochester, New York 14618
Cristian
Job Details:
10/13/2023
Replace drain pump tested unit drains fine no leaks .
We serviced a
Whirlpool Dryer
Near Rochester, New York 14609
Cristian
Job Details:
10/13/2023
Replace thermal fuse #under 1 year warranty tested unit working normal now .
We serviced a
ge Refrgierator
Near Pittsford, New York 14534
Cristian
Job Details:
10/13/2023
Replace inverter board wait 24 to 48 hours for proper cooling
We serviced a
Samsung washer
Near Rochester, New York 14617
Cristian
Job Details:
10/13/2023
Replace water valve tested unit working normal now
We serviced a
kitchenaid dishwasher
Near Webster, New York 14580
Chris
Job Details:
10/13/2023
Replaced pump and sump assy, unit is now circulating water and working properly
We serviced a
MAYTAG Dryer
Near Rochester, New York 14625
Cristian
Job Details:
10/13/2023
Replace idler kit ,thermal fuse and semi ridget vent tested unit working normal .
We serviced a
GE dryer
Near Pittsford, New York 14534
Jose R
Job Details:
10/13/2023
Did a vent cleaning and also replaced vent to a rigid vent unit is operating with in specs complete
We serviced a
whirlpool dryer
Near Macedon, New York 14502
Derek
Job Details:
10/13/2023
Short vent cleaning and replaced the light bulbs in the refrigerator.
We serviced a
Samsung refrigerator
Near West Henrietta, New York 14586
Jose R
Job Details:
10/13/2023
Customer unit was making a noise when fan in operation when diagnosing unit customer need evap cover replaced and temp sensor went ahead and replaced those parts now unit is working with in specs complete