Valve install

Issue: Not drying the clothes *Requesting Chris* Day/Date/Time: 07/14/26 8-12 Who to call for dispatch: Harold

Issue: Not heating and Vent Error code Day/Date/Time: Who to call for dispatch: (585) 200-9270

Summary: requested service for her Whirlpool refrigerator Frost buildup in freezer and inconsistent ice maker/dispenser. Spot selected: Monday, July 13, 12:30 PM - 5:00 PM.

sold work

Issue: Leaking water WRS588FIHZ00Whirlpool cook top Burners are not working they have the knobs on site Day/Date/Time: Who to call for dispatch: (716) 310-3135

Issue: chemical smell and water dispenser/icemaker issue Model# GEDFE28JMKBES Day/Date/Time: 7/13 afternoon Who to call for dispatch: donna cell

Issue: Not heating *$30 Coupon*DLG1102W Day/Date/Time: rescheduled for 07/14/26 8-12 Who to call for dispatch: Laura Cell

Issue: Dryer vent replacement Day/Date/Time: Who to call for dispatch:

Her refrigerator and freezer are not cooling at all.model # PFS22MISBBB7/13 morningsuzanne cell

Summary: LG washer leaking from underneath. 7/13 morninghaley cell

Summary: dishwasher that is not draining and a microwave that is not heating up. Customer requested the Monday, July 13, 12:30 PM to 5:00 PM slot.

Booked via Scheduling Pro: Customer Name: Jacob Bell Time slot requested: Mon, Jul 13 at 12:30 PM - 5 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Washer Repair What is the brand?: Whirlpool Is this a stacked unit?: No Additional Details: Washer makes a metallic ringing noise during spin cycle. Suspecting it is not spinning properly. Clothes are still wet at end of the cycle. Dispatch Fee Acknowledgment: Customer was presented a dispatch fee of 124.99 plus tax and saw the message: 'This fee covers the cost of the technician coming to your home, diagnosing the problem, and offering you options to address your issue. This will be added to your final bill.' SMS Communications Opt-In: Yes Job Type Summary: Issue: Day/Date/Time: Who to call for dispatch:

Issue: flecks of black stuff on clothes. tried cleaning it and nothings working Day/Date/Time: 7/13 early afternoon Who to call for dispatch: caroline cell

Issue: will not spin. 2 in 1 washer/dryer about 2 years old Day/Date/Time: 07/13 morning Who to call for dispatch: Bill

Issue: When she opened the door, it was full of water and water spilled out.Date: 07/13 morningWho to call: Suzanne

Booked via Scheduling Pro: Customer Name: Brian Wagner Time slot requested: Mon, Jul 13, 8 AM - 12:30 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Refrigerator/ Freezer Repair What is the brand?: GE Additional Details: Water is leaking from the freezer (on bottom). Looks like ice build up on the right side and there is ice on the bottom of the freezer Dispatch Fee Acknowledgment: Customer was presented a dispatch fee of 124.99 plus tax and saw the message: 'This fee covers the cost of the technician coming to your home, diagnosing the problem, and offering you options to address your issue. This will be added to your final bill.' SMS Communications Opt-In: Yes Job Type Summary: Issue: Day/Date/Time: Who to call for dispatch:

Booked via Scheduling Pro: Customer Name: Alexa Time slot requested: Mon, Jul 13 at 12:30 PM - 5 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Dryer Repair What is the brand?: Samsung Additional Details: Powering on but cycle not starting Dispatch Fee Acknowledgment: Customer was presented a dispatch fee of 124.99 plus tax and saw the message: 'This fee covers the cost of the technician coming to your home, diagnosing the problem, and offering you options to address your issue. This will be added to your final bill.' SMS Communications Opt-In: Yes *take a look at the dishwasher as well* Day/Date/Time: Who to call for dispatch:

Issue: Makes a loud sound on spin cycle Model number is WF45R6100AC. Day/Date/Time: Who to call for dispatch: (585) 721-3154

Issue: motor that is not engaging to run the agitator or spin cycle. Date: 07/13 morningWho to call: Donald

Summary: reported LG electric dryer model DLEX5000V is completely dead and will not start after a recent load. Customer requested to be put on priority list for sooner appointment if one opens up.

Issue: dryer belt broke Day/Date/Time: 7/13 morning Who to call for dispatch: matthew cell

Issue: leaky water inlet valve on rear exterior. 7/13 afternooncorey cell

washer making noise during the spin cycle when first turned on. Washer is about three years old7/13 afternoonjoe cell

Refrigerator is not cooling to appropriate temperature. Ice maker is not making ice and ice is melting because refrigerator is not cold enough. Coils were cleaned and vacuumed still experiencing cooling issues.7/13 afternoonvanessa cell

Issue: Not draining properly Day/Date/Time: 07/13/26 8-12 Who to call for dispatch: Praehima

Issue: Not drying properly Day/Date/Time: 07/13/26 8-12 Who to call for dispatch: Iskalo

Requested Jamie Issue: Not heating stays at 100 and oven is cold Day/Date/Time: Who to call for dispatch:

Issue: Not filling with water and wont spin out maybe leaking from the water inlet valve Day/Date/Time: Who to call for dispatch: 585) 465-9044

PART INSTALL

Issue: washer about 5 years old, that will not run a cycle.Date: 07/13 afternoonWho to call: Don

Issue: dryer, approximately 4-5 years old,. The dryer runs for a few minutes and then displays an HC code. Freezer- Kenmore was running and now it stopped running. sounds like it wants to kick on but wont turn on.Date: 07/08 morningWho to call: Michelle

Issue: ice maker is not working Day/Date/Time: Who to call for dispatch: (716) 912-4669

Summary: dryer repair. Dryer turns on, then shuts off and displays EC error code. Appointment accepted for Monday, July 13, 2026, from 12:30 PM to 5:00 PM.

Issue: off balance WA44A3205AW Day/Date/Time: 7/13 afternoon Who to call for dispatch: jada cell

Issue: Fan motor is making a loud sound Day/Date/Time: Who to call for dispatch: (716) 507-9494

Issue: 2x LG Dishwasher is making a loud noise LG Gas Oven not heating Day/Date/Time: 07/13/26 8-12 Who to call for dispatch: Kim

Issue: Not spinning after the basement flooded Day/Date/Time: 07/13/26 First Call Who to call for dispatch: Ann

Summary: needs dryer repair for KitchenAid dryer not heating up or activating. Dryer is about 20 years old. No model number provided.

UNIT IS STACKED Issue: Leaking from the bottom when in use Day/Date/Time: Who to call for dispatch:

Issue: RECALL - Fridge not cooling Day/Date/Time: Who to call for dispatch:

Issue: clear filter errorcode that won't go away Day/Date/Time: 7/13 morning Who to call for dispatch: kate cell cc on file appt is for her dad

Additional Details: Washer will not spin/drainWA50M7450A 7/13 morningsuzanne cell

Summary: dryer repair. Dryer turns and heats up but the drum does not spin. Brand: Maytag, 6 years old. Customer phone: 5852300368, Appointment requested for July 10, 2026, between 12:30 PM and 5:00 PM

Summary: Linda Federico at 2182 Bay Shore Boulevard, Irondequoit, NY 14622. Samsung refrigerator ice maker not working. Model and serial numbers provided. Refrigerator purchased in 2018. Appointment requested for Monday, July 13, 12:30 PM - 5:00 PM. Phone: 5857376817; Email: ljfproperties@rochester.rr.com.Service Location: 2182 Bay Shore Boulevard, Irondequoit, NY, 14622Job scheduled for Monday, July 13, 2026 from 12:30 PM to 05:00 PM (US/Eastern).Further Details: https://app.sameday.ai/conversations?id=6a514ab686d4e28d9d713367

part install

Booked via Scheduling Pro: Time slot requested: Mon, Jul 13, 8 AM - 12:30 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Washer Repair What is the brand?: Maytag Is this a stacked unit?: No

Issue: leaking a lot of water underneathDate: 07/13 afternoonWho to call: Terry

Possible recall: ice maker stopped working

Booked via Scheduling Pro: Customer Name: Maretta Sanfilippo Time slot requested: Mon, Jul 13 at 8 AM - 12:30 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Washer Repair What is the brand?: Samsung Is this a stacked unit?: No Additional Details: Reading and error code, will not wash Dispatch Fee Acknowledgment: Customer was presented a dispatch fee of 124.99 plus tax and saw the message: 'This fee covers the cost of the technician coming to your home, diagnosing the problem, and offering you options to address your issue. This will be added to your final bill.' SMS Communications Opt-In: Yes Job Type Summary: Issue: Day/Date/Time: Who to call for dispatch:

Possible recall: Issue: heat is not working in dryer again- this will be the 4th time were out here Day/Date/Time: 7/13 morning Who to call for dispatch: darren cell

Issue: not blowing any heat JK Recall Day/Date/Time: 07/13 morning Who to call for dispatch: Margaret

Issue: LG Wash Tower dryer portion sounds like a bearing is broken when spinning Day/Date/Time: 07/13/26 8-12 Who to call for dispatch: Larry

Booked via Scheduling Pro: Customer Name: Vito DiSabato Time slot requested: Mon, Jul 13, 12:30 PM - 5 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Washer Repair What is the brand?: GE Htw240ask6ws Is this a stacked unit?: No Additional Details: The washer starts the cycle and the fill light comes on, but it only lets in a small amount of water instead of filling normally. The lid also does not lock, preventing the cycle from continuing.

Booked via Scheduling Pro: Customer Name: Linda Alpert-Gillis Time slot requested: Mon, Jul 13 at 12:30 PM - 5 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Dryer Repair What is the brand?: Samsung Additional Details: Dryer is making a sound, likely a bearing. We are scheduling with the $30 off special. Dispatch Fee Acknowledgment: Customer was presented a dispatch fee of 124.99 plus tax and saw the message: 'This fee covers the cost of the technician coming to your home, diagnosing the problem, and offering you options to address your issue. This will be added to your final bill.' SMS Communications Opt-In: Yes Job Type Summary: Issue: Day/Date/Time: Who to call for dispatch:

Issue: *RETURN* Still running constantly and sounds like it is trying to drain Day/Date/Time: 07/13/26 8-12 Who to call for dispatch: Matt

Booked via Scheduling Pro: Customer Name: Agnes Jonas Time slot requested: Mon, Jul 13 at 8 AM - 12:30 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Refrigerator/ Freezer Repair What is the brand?: Samsung Additional Details: Not cold enough and there is a water leak Dispatch Fee Acknowledgment: Customer was presented a dispatch fee of 124.99 plus tax and saw the message: 'This fee covers the cost of the technician coming to your home, diagnosing the problem, and offering you options to address your issue. This will be added to your final bill.' SMS Communications Opt-In: No Job Type Summary: Issue: Day/Date/Time: Who to call for dispatch:

Summary: Shaad Aing called from 5859986000 at 102 Quincy Street in Rochester, New York 14609. Dryer is not turning on and is starting to smoke. Requested earliest available morning appointment. Email: sideking21@gmail.comService Location: 102 Quincy St, Rochester, NY, 14609Job scheduled for Monday, July 13, 2026 from 08:00 AM to 12:30 PM (US/Eastern).Further Details: https://app.sameday.ai/conversations?id=6a51099829d989e77c59b472

Needs new ice maker it has power coming in but none to the unit when testing.

Issue: her refrigerator, is not cooling or freezing but the lights are working.Date: 07/13 afternoonWho to call: Mary Beth

Booked via Scheduling Pro: Customer Name: Debra Sanfilipo Time slot requested: Mon, Jul 13, 12:30 PM - 5 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Refrigerator/ Freezer Repair What is the brand?: Maytag Additional Details: Freezer is working but the fridge is not.

Issue: Freezer ice maker door opening and closing constantly, touchpad not working, water dispenser not working.Date: 07/13 morningWho to call: Alison

Time slot requested: Mon, Jul 13 at 8 AM - 12:30 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Dryer Repair What is the brand?: Whirlpool Additional Details: Dryer not heating

Summary: Les Kleehammer called regarding a Whirlpool refrigerator and freezer that are both not operating. The appliance is at least fifteen years old. Customer does not have the model number. Service address is 1608 Cornfield Circle, Farmington, NY 14425. Phone number is 5853012732. Email is lkleeham@rochester.rr.com. Customer would like the soonest possible appointment and to be placed on the priority list in case an earlier spot opens up.Service Location: 1608 Cornfield Cir, Farmington, NY, 14425Job scheduled for Monday, July 13, 2026 from 08:00 AM to 12:30 PM (US/Eastern).Further Details: https://app.sameday.ai/conversations?id=6a53ada8c84ddde949e58ac1

Issue: freezer not cooling and also samsung oven having problems as well Day/Date/Time: 7/13 morning Who to call for dispatch: kate cell

Customers agreed to estimate part heat pump and diffuser ordered

Summary: called regarding a GE gas oven. After replacing the hot surface igniter, there was a gas buildup that caused a forceful ignition and pushed the oven door out, making the oven unsafe to use. The oven is about 8-9 years old.

Issue: after microwaving some thing for to long started smelling smoke did not burst into flames but food cam out black now on the right side the silver panel is black would like the unit checked for see if it is safe as it still smells like it is burring Day/Date/Time: Who to call for dispatch: (315) 795-5113

Issue: Leaving marks on clothes WT7300CV Day/Date/Time: 07/13/26 8-12 Who to call for dispatch: Pauline

Issue: icemaker not working Day/Date/Time: 7/13 morning Who to call for dispatch: jeff cell

Issue: *RETURN* Now not draining Day/Date/Time: 07/13/26 After 2pm Who to call for dispatch: Mary Jane

Issue: not spinning, it clicks but doesnt want to turn on. unclicks after he removes his finger from the button, Day/Date/Time: 07/13 afternoon Who to call for dispatch: Christopher

Issue: washer approx from 2012. displaying error code E01 F06. After power cycling, the door lock light flashes, no click from the door lock, door remains locked, and washer won't start. Date: 07/13 afternoonWho to call: Norton

Issue: light that is very dim in fridge. Customer replaced the door switch but the issue persists. Date: 07/13 morningWho to call: Bill

Summary: Paul DeCales called regarding a JetAir gas downdraft cooktop with two burners that do not light. Other five burners work. If gas valve is left open, burners eventually light, but gas escapes before ignition. Model: JGD3536WS01. Serial: D120551FF. Address: 115 Raton Avenue, Rochester, NY 14626. Phone: 5857211866. Email: paul@decarolis.com. Customer requested a Monday, July 13, 2026, 12:30 PM to 5:00 PM appointment window.Service Location: 115 Raton Ave, Rochester, NY, 14626Job scheduled for Monday, July 13, 2026 from 12:30 PM to 05:00 PM (US/Eastern).Further Details: https://app.sameday.ai/conversations?id=6a5106efb383e8d71a97943b

SERIAL NUM- M72103058 Issue: Loud noise when utilized Day/Date/Time: 07/13 morning Who to call for dispatch: Kristine

Issue: Making a rattling sound Day/Date/Time: 07/13/26 8-12 Who to call for dispatch: Richard

Booked via Scheduling Pro: Customer Name: Danelle Brownlie Time slot requested: Thu, Jul 9 at 8 AM - 12:30 PM Selected Trade: Appliance Services Please select your service: Dryer Vent Cleaning What floor is your dryer vent on?: Ground floor Additional Details: Dryer message - flow is blocked Dispatch Fee Acknowledgment: Customer was presented a dispatch fee of 124.99 plus tax and saw the message: 'This fee covers the cost of the technician coming to your home, diagnosing the problem, and offering you options to address your issue. This will be added to your final bill.' SMS Communications Opt-In: Yes Job Type Summary: Issue: Day/Date/Time: Who to call for dispatch:

Issue: Not cleaning dishes very well Day/Date/Time: Who to call for dispatch: Tra-mac (585) 771-7403

Issue: Freezing food in fridge section Day/Date/Time: Who to call for dispatch:

Part install

Summary: dryer making loud banging and knocking sounds. She requested an appointment for Monday, July 13, 2026, from 8:00 AM to 12:30 PM.

Issue: LG oven, two years old, temperature off, not heating properly. Customer requests diagnostic and repair.

Booked via Scheduling Pro: Customer Name: Steve Kremer Time slot requested: Mon, Jul 13, 8 AM - 12:30 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Dishwasher Repair What is the brand?: Samsung Additional Details: The dishwasher seems to not be cleaning the dishes. The cycles are completing and the filter is clean. Dispatch Fee Acknowledgment: Customer was presented a dispatch fee of 124.99 plus tax and saw the message: 'This fee covers the cost of the technician coming to your home, diagnosing the problem, and offering you options to address your issue. This will be added to your final bill.' SMS Communications Opt-In: Yes Job Type Summary: Issue: Day/Date/Time: Who to call for dispatch:

Issue: conversion kit Day/Date/Time: Who to call for dispatch:

Issue: not spinning Day/Date/Time: 7/13 afternoon Who to call for dispatch: carol cell

part install

pater install

Issue: ice maker is not working. seems cold but isnt making any ice Day/Date/Time: 07/13 morning Who to call for dispatch: Brandon

Issue: needs new vent put in Day/Date/Time: 7/13 morning Who to call for dispatch: julie cell

Summary: Christopher Klaesner requested oven repair. The oven beeps every thirty seconds and sometimes shuts off during preheat. Brand is Refrigerator Professional, about 10-15 years old, model number unknown. Customer confirmed account on file. Phone: 5856902080. Email: klasners@yahoo.com. Address: 658 Forest Lawn Drive, Webster, NY 14580. Scheduled for Monday, July 13, 2026, 8:00 AM to 12:30 PM.Service Location: 658 Forest Lawn Drive, Webster, NY, 14580Job scheduled for Monday, July 13, 2026 from 08:00 AM to 12:30 PM (US/Eastern).Further Details: https://app.sameday.ai/conversations?id=6a4ff0ff263c6c1338e97c77

Issue: not cooling Day/Date/Time: 7/10 afternoon Who to call for dispatch: daniel cell

Washer has a persistent odor despite cleaning, and dryer is not heating or drying7/10 afternoonjohn cell

Issue: control panel is not responding Day/Date/Time: Who to call for dispatch: (716) 818-8716

Issue: leaking from bottom Day/Date/Time: 7/10 morning Who to call for dispatch: tim cell

Samsung refrigerator not freezing and the top part barely cooling. 7/10 morningjennifer cell

*use card on file for payment*Issue: Please check refrigerator in break room. No flow is flowing. No ice is being made. Refrigerator (on the right side) in breakroom. Refrigerator is not making ice. SALES PERSON: CSL Plasma - Loc # Lackawanna 238 1234 Abbott Road Lackawanna, NY 14218 GE Appliances Model # GSS23GGKKCWW Serial # AM 407233 Day/Date/Time: Who to call for dispatch:Thank you for speaking with me today regarding the refrigerator in the breakroom. As discussed, the approved quote for this repair is $124.00 to determine the issue. If you discover any additional repairs that are needed, please contact Jeff for approval over the quoted price before proceeding. Please call 833-921-8472, press Option 1 for after-hours.Job Site:CSL Plasma - Loc # Lackawanna 2381234 Abbott RoadLackawanna, NY 14218Please take before and after photos of all repairs and email them back to me.Also, please complete our work order, have it signed on-site, and return it to me without any pricing. Include the signed work order and the before and after photos when you submit your invoice.Please note that we cannot process payment without the signed work order and photos.

Issue: Not cooling properly Day/Date/Time: 07/10/26 12-5 Who to call for dispatch: Stacy

Booked via Scheduling Pro: Customer Name: michael colucci Time slot requested: Fri, Jul 10, 12:30 PM - 5 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Dryer Repair What is the brand?: Maytag Additional Details: dryer tumbler stopped spinning can still hear motor running and heat is still being generated

Booked via Scheduling Pro: Customer Name: Derek Kronenberger Time slot requested: Fri, Jul 10 at 12:30 PM - 5 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Washer Repair What is the brand?: LG Is this a stacked unit?: No Additional Details: Drain motor busted. Making loud noise Dispatch Fee Acknowledgment: Customer was presented a dispatch fee of 124.99 plus tax and saw the message: 'This fee covers the cost of the technician coming to your home, diagnosing the problem, and offering you options to address your issue. This will be added to your final bill.' SMS Communications Opt-In: Yes Job Type Summary: Issue: Day/Date/Time: Who to call for dispatch: