We serviced a
Ge dryer
Near Rochester, NY 14609
Cristian
Job Details:
10/08/2024
Replace dryer knob
We serviced a
maytag refrigerator
Near Pittsford, NY 14534
Jose R
Job Details:
10/08/2024
Cx hair build up inside of freezer inform c looks like the door was open raise everything else is opening with in specs cleaned the rosy and inform cx to monitor unit
We serviced a
Whirlpool Microwave
Near Ontario, NY 14519
Chris
Job Details:
10/08/2024
Triac on main pcb is blown from light shorting out when customer tried to replace , but heat still seems to be working
No repair at this time
Estimate approx 220 plus tax and shipping would be due
We serviced a
Bosch Dryer
Near Fairport, NY 14450
Tina
Job Details:
10/08/2024
Bottom of FZ was completely frozen over to the point that bags of food were frozen in ice and the evap cover was frozen on. I removed all the ice and took the evap cover off and there was a chunk of ice in the top right corner which is usually a leak but due to how bad the FZ was frozen over it could have been caused by that. I talked to customer and let him know that it was a 50/50 shot and he said to keep defrost and he would pay the labor and just see how long the fridge will last him so everything was steamed out and the drain line in the back were cleaned.
Bosch ventless dryer was having issues drying and the pump would run randomly and then an alarm would go off and dryer would stop. Customer stated he knows heavy blankets are getting put in there covered in dog hair and things the pump was clogged. I was able to get the drain pump out and that was cleaned out and the excess water was shopped vacuumed out.
If this continues to happen the drain pump part number will be in notes if they decide to order and get it fixed
We serviced a
GE Dishwasher
Near Rochester, NY 14622
Cristian
Job Details:
10/08/2024
Replace water line kit # tested unit working normal now no leaks
We serviced a
GE Refrigerator
Near Penfield, NY 14526
Chris
Job Details:
10/08/2024
Replaced evaporator cover assy and air tower- checked all operations in smartHQ and unit passes all tests
We serviced a
Samsung Dryer
Near Webster, NY 14580
Derek
Job Details:
10/08/2024
Washer not spinning and is out of balance plus the dryer isn?t drying as per the employees.
Birds nest in the dryer vent and it?s clogged up bad. I had to take parts of the vent apart to get the nest out. There were huge globs of hair and lint inside the pipes. It took a long time to clean the very long venting. The washer needs the newer suspension rods for unbalanced loads. I replaced the suspension rods and tested the washer it seems to be spinning nice and even now. I talked to Rhonda and she said go ahead and do the repairs.
We serviced a
Samsung Dryer
Near Williamson, NY 14589
Chris
Job Details:
10/08/2024
Replaced dryer belt and idler assembly and unit now tests ok
Has leaky water supply shut off prior to our arrival recommend customer contact plumber
We serviced a
Samsung Dryer
Near Williamson, NY 14589
Chris
Job Details:
10/08/2024
Idler pulley was bent and causing belt to slip off - replaced pulley and unit checks ok
Homeowner not present but Oked charges over phone and would like office to call for a credit card
We serviced a
Amana Freezer
Near Rochester, NY 14624
JK
Job Details:
10/08/2024
Hinge pin rusted out and all parts are NLA .
We serviced a
Maytag washer
Near East Rochester, NY 14445
Jose R
Job Details:
10/08/2024
We serviced a
Whirlpool Dryer
Near Rochester, NY 14626
Jose D
Job Details:
10/08/2024
Customer stated that the dryer will initially heat up, but will no longer heat during the middle of the cycle. I was able to see on site the igniter glow, and shut right down with no flame. The gas coils will need to be replaced. The thermal fuse also failed the continuity test. I replaced both parts, ran and tested, everything is now working properly on site.
We serviced a
GE Oven
Near Fairport, NY 14450
Tina
Job Details:
10/08/2024
Bake is not working, I tested element at board and element is good so a new board is needed but with appliance being 19 years old the board is NLA.
We serviced a
Ge Washer
Near Rochester, NY 14622
Cristian
Job Details:
10/08/2024
Replace door gasket Tested unit no leaks
We serviced a
Maytag Washer
Near Penfield, NY 14526
Tina
Job Details:
10/08/2024
washer pump was running and door was locked. i manually u locked it to get stuff out then put in diagnostic and cleared error code. i was ran an empty load on quick wash and it ran without an errors. then i cleaned the filter out and had the customer throw wash in and do a quick and it completed that cycle without issues too.
everything is working without issues.
We serviced a
Ge Refrigerator
Near Spencerport, NY 14559
JK
Job Details:
10/08/2024
Defrost heater blown and will need to be replaced, defrosted unit all is blowing cold and running but will frost back over till heater is replaced.
10-08-25:Installed defrost heater ran and tested all and all is heating and running good.
We serviced a
GE Oven
Near Webster, NY 14580
Chris
Job Details:
10/08/2024
Installed customer supplied bake igniter on large oven - no warranty as they did not buy part from us
We serviced a
Frigidaire Washer
Near Fairport, NY 14450
Derek
Job Details:
10/08/2024
The washer drain pump is not working anymore. The door lock is finicky and not always working. There is some random leak somewhere the base of the washer had water in it. I?ve run it numerous times and can?t seem to find a leak. It?s about 20 something years old. It?s time to look at new machines.
We serviced a
Frigidaire Refrigerator
Near Spencerport, NY 14559
JK
Job Details:
10/08/2024
Defrost Bimetal blown replaced ran in service mode all is working good.
We serviced a
kitchenaid oven
Near Fairport, NY 14450
Derek
Job Details:
10/08/2024
I put the broil element back in and connected the wires. He couldn?t get them hooked back up after he changed the heat probe. I ran the broiler to make sure it is working and it?s good.
We serviced a
kenmore refrigerator
Near Fairport, NY 14450
Tina
Job Details:
10/08/2024
Installed new water inlet valve and there is no more leaking.
We serviced a
frigidaire refrigerator
Near Rochester, NY 14612
Cristian
Job Details:
10/08/2024
First fridge will need a seal system repair low on refrigerant.
Second fridge leaking from back of the drip pan will need new drip pan #
Third fridge drain plug was clogged, cleaned out all set.
Customer will think about the repair on the drip pan
We serviced a
samsung dryer
Near Pittsford, NY 14534
Jose R
Job Details:
10/08/2024
Cx has a burnt wire harness and that?s the side of the no heat symptom cx will need heating element and wire harness
We serviced a
Dryer Maytag
Near Farmington, NY 14425
Derek
Job Details:
10/08/2024
The dryer runs but no heat. The first thing I noticed is the vent looks clogged with a birds nest. I told them they need the building maintenance to have that cleaned out. When I got the dryer apart it had a small fire inside there was burnt lint and the drum gasket was burned among other things. They need a new dryer this one is beyond repair. I shut the breaker of until they get a new one.
We serviced a
whirlpool dishwasher
Near Ontario, NY 14519
Chris
Job Details:
10/08/2024
Turned unit on when first arrived and unit maintained 120v at water inlet valve too long and started to overfill - reset control / power cycled and was unable to duplicate issue after. Would recommend control and float if problem returns appropriately 195.00 plus tax would be due on return if ordered
We serviced a
LG Washer
Near Webster, NY 14580
Chris
Job Details:
10/07/2024
Has soils / grim under agitator and basket
Was unable to remove agitator bolt with 3/8 socket or dewalt impact driver - will need to try with more powerful drive - however there is a risk bolt will snap and then would need a complete gear case and bolt replacement to be able to clean-
No farther cleaning / repair at this time
We serviced a
Ge dryer
Near Penfield, NY 14526
Chris
Job Details:
10/07/2024
Appears motor is failing and not starting
Estimate approx 382.00 plus tax would be due on return if part orderd and installed by register if labor only C4 rate
No repair at this time
Also see page 37 of owners manual for check filter indicator operation
We serviced a
GE Oven
Near Macedon, NY 14502
Derek
Job Details:
10/07/2024
Part is no longer available. Needs a new socket ass for the light. I tested the door switch and it?s fine.
We serviced a
frigidaire dishwasher
Near Fairport, NY 14450
Tina
Job Details:
10/07/2024
installed spring and had customer test door and everything is good.
We serviced a
Kenmore Washer
Near Webster, NY 14580
Chris
Job Details:
10/07/2024
Installed new boot/bellow
We serviced a
Frigidaire Oven
Near Webster, NY 14580
Chris
Job Details:
10/07/2024
Replaced bake igniter in oven and unit now heats
We serviced a
Amana dryer
Near Penfield, NY 14526
Jose R
Job Details:
10/07/2024
Went ahead and replaced the supporters on the dryer the unit was making a loud noise during operation went ahead and replaced supporters now unit is operating with in specs if cx wants dishwasher fix would recommend to replace sump assembly was motor is not operating
We serviced a
ge washer
Near Canandaigua, NY 14424
Derek
Job Details:
10/07/2024
Touch screen not working. The board tests ok screen not coming on. I replaced the user interface / touch screen and tested the washer it?s working great.
We serviced a
Frigidaire Refrigerator
Near Rochester, NY 14626
Cristian
Job Details:
10/07/2024
Not getting a full frost pattern will recommend getting compressor check for seal system issue .
We serviced a
Samsung Dryer
Near Rochester, NY 14626
Cristian
Job Details:
10/07/2024
Plasticc Spoon, stuck behind motor blower, causing noise remove spoon no more noise
We serviced a
Whirlpool Washer
Near Penfield, NY 14526
Chris
Job Details:
10/07/2024
Needs gearbox estimate approx 385.00 plus tax would be due on return- no repair at this time
We serviced a
LG Dishwasher
Near Rochester, NY 14609
Cristian
Job Details:
10/07/2024
Didn?t see no issue after running diagnostic if still not drying after using rinse aid then will need the heater assembly
We serviced a
KEnmore Dryer
Near Penfield, NY 14526
Tina
Job Details:
10/07/2024
hooked water lines back up for washer and ran a load while working on dryer.
dryer needs coils and a timer and some parts are NLA. dryer is 20+ years old. customer is going to looks for a new one
We serviced a
Frigidaire Refrigerator
Near Rochester, NY 14606
Cristian
Job Details:
10/07/2024
Replace freezer fan motor and control board tested unit working normal wait 24 hours for proper cooling
We serviced a
KEnmore Oven
Near North Chili, NY 14514
JK
Job Details:
10/07/2024
Main PCB leds are out and main pcb is nla.
We serviced a
frigidaire Oven
Near Irondequoit, NY 14622
Cristian
Job Details:
10/07/2024
Repalce igniter tested unit working normal now
We serviced a
whirlpool washer
Near Fairport, NY 14450
Jose D
Job Details:
10/07/2024
The washer is sitting a in a flood safe tray that is full of water, therefore causing multiple issues with all the components underneath, which clearly shows to have been submerged in water.
We serviced a
Ge dishwasher
Near Irondequoit, NY 14622
Cristian
Job Details:
10/07/2024
Will recommend Wash motor # and software updater customer will think about the repair
We serviced a
whirlpool dryer
Near Fairport, NY 14450
Jose D
Job Details:
10/07/2024
The element is broken and will need to be replaced. I repalced the element ran and tested, the dryer now has heat and is working properly.
We serviced a
Ge dryer vent
Near Pittsford, NY 14534
Tina
Job Details:
10/07/2024
Installed 8? feet of flex venting
We serviced a
Whirlpool refrigerator
Near Rochester, NY 14606
Jose R
Job Details:
10/07/2024
Cx unit was not cooling properly when diagnosing unit seen that that it was iced over causing the fan not to spin went ahead and did a coil cleaning now unit is operating with in specs complete
We serviced a
LG Double oven
Near Fairport, NY 14450
Jose R
Job Details:
10/04/2024
Cx will need shocks replaced
We serviced a
LG Refrigerator
Near Rochester, NY 14609
Cristian
Job Details:
10/04/2024
Loose housing in the door, causing leak reattached hosing no leaks
We serviced a
Ge dishwasher
Near Irondequoit, NY 14609
Jose D
Job Details:
10/04/2024
The heater did not get hot during the smart HQ heater test, but the element is still good. The dishwasher will need a new tco kit.
We serviced a
frigidaire Oven
Near Pittsford, NY 14534
Tina
Job Details:
10/04/2024
oven has an F3 error which is a temp sensor but the temp sensor tested good along with the elements and TCO so a board was needed but the oven is 20years old and is NLA.
customer had me look at fridge due to condensation and there was ice build up behind the deli drawer but it did not have an FF evap fan also the water reservoir was frozen so smart HQ was hooked up and there were no error codes and all components were tested and everything tested good. customer said they were going to unplug and defrost themselves.
We serviced a
Samsung Refrigerator
Near Fairport, NY 14450
Tina
Job Details:
10/04/2024
Installed evap cover and fan is working
We serviced a
Maytag oven
Near Rochester, NY 14623
JK
Job Details:
10/04/2024
Bake and broil igniters are burnt out, replaced both ran and tested all is working good.
We serviced a
Frigidaire Refrigerator
Near Fairport, NY 14450
Jose R
Job Details:
10/04/2024
Went ahead and did a coil clean and also cleaned drain hole and drain hose now unit is draining properly and should not be leaking and building ice on the bottom of the freezer complete
We serviced a
maytag dryer
Near Pittsford, NY 14534
Jose R
Job Details:
10/04/2024
Cx unit was not providing the 240 volts causing the unit not to heat up went ahead and and flip the breaker off and on and now unit is providing proper volts and is heating up complete
We serviced a
GE Dryer
Near Victor, NY 14564
Tina
Job Details:
10/04/2024
When dryer is running it makes a very loud sound. I took apart and the rollers are good and it sounds like the motor. A motor, blower wheel and idler are needed. Customer is going to call GE to see if this could be covered because it?s just out of warranty. Parts number will be in notes if they end up using us.
Tuesday 8-12 is a slot I told them I could come back.
We serviced a
Ge dryer
Near Pittsford, NY 14534
Jose D
Job Details:
10/04/2024
The dryer seems to have an issue with its wire harness. I would recommend to have the wire harness replaced if the issue continues.
We serviced a
Samsung Refrigerator
Near Penfield, NY 14526
Chris
Job Details:
10/04/2024
Needs icemaker , ice bucket and also has frozen ff evap fan and needs cover and drain kit in ff section
Estimate approx 815.00 plus tax and shipping
Customer has a home warranty and thinks warranty is supposed to pay for service.
$118.79 ( 109.99 plus tax due for trip )
We serviced a
amana refrigerator
Near Webster, NY 14580
Chris
Job Details:
10/04/2024
Vacuumed condenser and machine compartment area.
Damper motor is noisy but working
Estimate would be approx 235.00 plus tax would be due on return if orded
We serviced a
Maytag Washer
Near Rochester, NY 14626
Cristian
Job Details:
10/04/2024
Will need a display board. Customer doesn?t want to fix.
We serviced a
frigidaire oven
Near Rochester, NY 14612
Cristian
Job Details:
10/04/2024
Replace igniter # test unit working normal now
We serviced a
Whirlpool dishwasher
Near Rochester, NY 14624
JK
Job Details:
10/04/2024
Main wash motor bad and will need to be replaced.
10-4-24:Replaced main wash motor and grommet ran and tested all for leaks and run ability all is leak free and running good.
We serviced a
Kenmore stove
Near Rochester, NY 14623
JK
Job Details:
10/04/2024
Orfices clogged cleared clog and all are lighting and a good flame.
We serviced a
GE refrigerator
Near Victor, NY 14564
JK
Job Details:
10/04/2024
Door gasket bad and will need to be replaced along with door bushings.
We serviced a
Maytag refrigerator
Near Fairport, NY 14450
Cristian
Job Details:
10/04/2024
Replace Jazz board and thermostat wait 24 hours for proper cooling
We serviced a
Bosch dishwasher
Near Penfield, NY 14526
Chris
Job Details:
10/04/2024
Replaced water inlet valve and unit is now working properly
We serviced a
whirlpool dishwasher
Near Fairport, NY 14450
Tina
Job Details:
10/03/2024
dishwasher did not leak during service mode so i did 60min quick wash and it still didn?t leak but the insulation in door was wet. due to appliances being 8 years old and a plastic tub customer is going to get a new one.
ice maker was frozen in so i steamed it out and ice maker went into harvest cycle.
customer is going to call samsung to see if they are covered.
customer got charged half the labor today.
if samsung does not cover and customer calls up to replace ice maker part number is in notes and they will be charged the remainder of the labor.
We serviced a
Maytag Washer
Near Rochester, NY 14612
Jose D
Job Details:
10/03/2024
The washer won't go into a full cycle, and seems to only advance more sometimes when set on a quick wash. The main board is faulty and will need to be replaced.
We serviced a
Whirlpool Dishwasher
Near Pittsford, NY 14534
Derek
Job Details:
10/03/2024
She?s going to run a cleaning load of bleach. I really didn?t see much slime or grime in her drain hose or the garbage disposal.
We serviced a
Kitchenaid Dishwasher
Near Pittsford, NY 14534
Derek
Job Details:
10/03/2024
I found that there was broken glass in the dishwasher. Some of it made its way to the drain pump. I vacuumed out all the water and got the glass out of the pump housing. I ran and tested it a few times and it?s working great now.
We serviced a
maytag washer
Near Webster, NY 14580
Chris
Job Details:
10/03/2024
Cleaned filter screen in valve and water flow greatly improved- if screen keeps plugging customer will need to call plumber to figure out where all the sediment is coming from
We serviced a
MAytag Oveb
Near Rochester, NY 14626
Cristian
Job Details:
10/03/2024
Replace board tested unit heating normal now
We serviced a
Maytag dryer
Near Rochester, NY 14606
Jose R
Job Details:
10/03/2024
Cx had the part provided went ahead and installed the maintenance kit now unit is not squeaking and operating with in specs complete
We serviced a
GE Dishwasher
Near Webster, NY 14580
Cristian
Job Details:
10/03/2024
Replace pressure switch # tested unit working normal
We serviced a
Maytag Washer
Near Pittsford, NY 14534
Tina
Job Details:
10/03/2024
Customers met had washer feet on wooden board and had be had fallen off and the foot was loose. Customer wanted board removed and washer leveled on the ground. After I leveled feet I ran a small load and it and through without issues and no walking
We serviced a
Whirlpool Refrigerator
Near Fairport, NY 14450
JK
Job Details:
10/03/2024
Main PCB bad on run relay side and will need to be replaced.
10-3-24: Installed new Main PCB ran and tested all and all is cooling good.
We serviced a
Whirlpool Washer
Near Webster, NY 14580
Chris
Job Details:
10/03/2024
Replaced blown suspension support kit and replaced stripped agitator- unit now tests ok
We serviced a
Kenmore Refrigertaor
Near Penfield, NY 14526
JK
Job Details:
10/03/2024
Water inlet valve cracked replaced ran and tested all is leak free and running good, water fill tube inside freezer frozen steamed and all is filling with no issues.
We serviced a
Whirlpool Dishwasher
Near Spencerport, NY 14559
JK
Job Details:
10/03/2024
Electrical wires where installed onto wire coating and not on wire itself causing sporadic electrical shorts and throwing the F1E1 error code, repaired and connected wires properly, cleaned drain pump ran and tested all and all is working good if problem returns will need ECB.
We serviced a
maytag dryer
Near Irondequoit, NY 14609
Cristian
Job Details:
10/03/2024
Replace igniter tested unit heating normal now
We serviced a
samsung washer
Near Webster, NY 14580
Chris
Job Details:
10/03/2024
Needs main pcb
Estimate is approx 412.00 plus tax and shipping due on return if orderd
No repair at this time
We serviced a
Samsung dryer
Near Sodus, NY 14551
Chris
Job Details:
10/03/2024
Unable to locate a failure in machine as unit is heating good on todays visit and passes all tests in test mode
Only recommendation would be to clean lint and vent for an additional 85.00- from customer description of issues may be a possible electronic issue if persists
*** also if ?eco dry? option is turned on the unit does not heat for the first half of cycle ***
Recommend turning that option off for best results
We serviced a
frigidaire oven
Near Hilton, NY 14468
Jose D
Job Details:
10/03/2024
The main board is faulty and will need to be replaced..burn marks near the boards relay.
We serviced a
Ge Refrigerator
Near Penfield, NY 14526
JK
Job Details:
10/03/2024
Defrost heater wire bad replaced tested all and all is working and cooling good, defrosted evap fully. After starting temperature went from 74?at FR evap cover to 38? in 14 minutes.
We serviced a
Whilrpool dryer
Near Macedon, NY 14502
Derek
Job Details:
10/03/2024
Needs a thermal kit W10169881
Also needs a heater element WP8573069
$425 to repair
We serviced a
samsung dryer
Near Webster, NY 14580
Chris
Job Details:
10/03/2024
Replaced heating element and unit now heats properly- however customer asked me to check vent and it appears vent is disconnected somewhere inside of wall and we cannot access to repair - recommend a contractor or possibly vent wizard to repair vent
We serviced a
Whirlpool WAsher
Near Rochester, NY 14622
Cristian
Job Details:
10/03/2024
Did a short vent dryer cleaning customer wants to get washer door gasket replace
We serviced a
Kenmore refrigerator
Near Fairport, NY 14450
Tina
Job Details:
10/03/2024
Valve is cracked and water is leaking so a new one is being order and will be back for install
We serviced a
Maytag Washer
Near Pittsford, NY 14534
Derek
Job Details:
10/03/2024
I replaced the suspension rods they were bent and causing the washer to be out of balance. Also the washer was tilted way forward and not level. I leveled the washer. It?s way better now it?s not banging around on spin.
We serviced a
samsung dryer
Near Webster, NY 14580
Chris
Job Details:
10/03/2024
Replaced belt and idler pulley assembly - unit is now working properly
We serviced a
samsung dryer
Near Pittsford, NY 14534
Jose R
Job Details:
10/02/2024
Cx had a bad thermistor and thermostat causing the unit not to run at all went ahead and replaced both parts now unit is operating with in specs informed cx on making sure to clean vent complete
We serviced a
Samsung oven
Near Williamson, NY 14589
Chris
Job Details:
10/02/2024
Cleaned broil burner and broil is now lighting
Replaced bake igniter for bake and convection and unit now heats well.
** bake and broil burners will never be on at the same time in normal operations .
Microwave appears to have faulty mag and needs to be replaced
Estimate approximately 245.00 plus tax would be due on return - no repair at this time on microwave
We serviced a
GE Oven
Near Pittsford, NY 14534
Tina
Job Details:
10/02/2024
oven would be set to 350 and then would randomly jump to 500 then go back down. i pulled oven out and tested temp sensor and it tested good and both elements tested good so a new board was needed. board is NLA due to appliance being 24 years old so they are going to get a new one.
washer filter was cleaned
We serviced a
Samsung Washer
Near Pittsford, NY 14534
Cristian
Job Details:
10/02/2024
Ran a few times with few clothing no leaks, educated customer on loads for the upper washer
We serviced a
Ge diahwasher
Near Canandaigua, NY 14424
Derek
Job Details:
10/02/2024
The bracket for the top of the upper spray arm had broken off. It?s welded the the inner housing of the dishwasher. I ran a stainless steel screw up through the spray arm to hold it. Hey will need anew dishwasher if it keeps falling apart.
We serviced a
frigidaire refrigerator
Near Henrietta, NY 14467
Tina
Job Details:
10/02/2024
Fridge was not making any noise while I was there, I checked for ice build up and there was not and fan and compressor were running without issues.
COil cleaning was done.
Dryer needed a maintenance kit and dryer/blower wheel and house were cleaned out.
Vent cleaning was not needed
We serviced a
Frigidaire Washer
Near North Chili, NY 14514
JK
Job Details:
10/02/2024
Dryer start knob broken and will need to be replaced.
We serviced a
Whirlpool Microwave
Near Fairport, NY 14450
Tina
Job Details:
10/02/2024
the door is not being registered as closing so door switches and the interlock support is needed for both. customer stuck something in them and broke it.
customer declined repair and is going to get a new one due to age.
We serviced a
whirlpool oven
Near Fairport, NY 14450
Jose R
Job Details:
10/02/2024
Cx unit was spitting error code for miscommunication between the temp sensor and control board will recommend to replace both part if wanting to go along with the repair also ran charge for the full amount of the repair and was only supposed to charge just for service charge cx will get reimbursed for the difference and will give a call if having any issues
We serviced a
GE Stove
Near East Rochester, NY 14445
Jose D
Job Details:
10/02/2024
The stove has some weak electrodes, that will eventually need to be replaced. All burners are currently working on site. I gave the customer the quote for replacing the electrode, and they will call back if they want the repair.
We serviced a
Ge oven
Near Fairport, NY 14450
Tina
Job Details:
10/02/2024
Wires to bake element burned and. Ustomer wants to fix so I ordered a new element and I already stripped wires and out new connectors on the end so when I come pack I will just have to install element.
Installed element and oven heating u to 350? without issues