We serviced a
Samsung REefrigerator
Near Rochester, NY 14625
Tina
Job Details:
08/28/2024
Ice maker is not working, fridge is from 2022 and customer is going to call Samsung to see if they will cover repair
We serviced a
kitchenaid dishwasher
Near Fairport, NY 14450
Jose R
Job Details:
08/28/2024
Replaced drain pump also cleaned out the drain line now unit is operating with in specs complete
We serviced a
magic chef oven
Near Rochester, NY 14610
JK
Job Details:
08/28/2024
Rail switch bad on one side and will need to be replaced along with spark module.
We serviced a
Whirlpool WAsher
Near Webster, NY 14580
Chris
Job Details:
08/28/2024
Checked over unit adjusted leveling feet as well as possible- checked for service bulletins and found one for similar issues and adjusted as well as possible.
Customer was washing a single blanket and having trouble balancing load - recommending customer check over owners manual because it will be hard for this machine to spin out a single bulky item.
Unable to repair farther
We serviced a
Samsung refrigerator
Near Rochester, NY 14617
Cristian
Job Details:
08/28/2024
Customer would think about the repair
We serviced a
kenmore dryer
Near Pittsford, NY 14534
Tina
Job Details:
08/28/2024
Installed coils and ran for a bit then stopped it and started again and dryer is cycling the way it should.
We serviced a
KEnmore WAsher
Near Penfield, NY 14526
Chris
Job Details:
08/28/2024
Washplate / transmission bolt was rounded out
Would need to drill out and replace gearbox , hub and bolt
Estimate is approx 410-460 plus tax due on return
No repair at this time
We serviced a
Maytag Dryer
Near Rochester, NY 14612
Cristian
Job Details:
08/28/2024
Dryer vent issue will recommend vent wizard .
We serviced a
maytag washer
Near Fairport, NY 14450
Jose R
Job Details:
08/28/2024
Cx would need electronic control board unit is not detecting the water in the unit but the tube is fine would need board if wanting to go along with repair
We serviced a
Frigidare Dryer
Near Rochester, NY 14624
JK
Job Details:
08/28/2024
Heating element blown and will need to be replaced,
08-28-24: Replaced heating element ran and tested all and all is heating and running good, vacuumed inside see pics
We serviced a
Whirlpool Refrigerator
Near Webster, NY 14580
Chris
Job Details:
08/28/2024
Needs icemaker and facia kit but it is NLA and we are unable to repair
We serviced a
Whirlpool Microwave
Near Fairport, NY 14450
Derek
Job Details:
08/28/2024
I replaced the blown fuse and tested it?s working good now.
We serviced a
Dishwasher Frigidaire
Near Fairport, NY 14450
Tina
Job Details:
08/28/2024
When dishwasher was running and it got to the drain cycle it would make a sound like something was stuck in it. I cleaned out the hoses then pulled dishwasher out and removed drain pump and there was a piece of plastic stuck in it that when the propeller would turn it would hit it.
Ran the dishwasher and it?s draining without issues.
We serviced a
KEnmore Washer
Near Rochester, NY 14618
Jose D
Job Details:
08/28/2024
The lid switch is faulty and will need to be replaced. I repalced the lid switch, ran and tested, the washer now continues it's cycle with no issues.
We serviced a
GE Refrigerator
Near Rochester, NY 14609
JK
Job Details:
08/28/2024
Refrigerator has no frost pattern except where cap tube hits evap Refrigerator has sealed system problem and it is not economical to repair. Dryer rear bearings bad and will need to be replaced., replaced dryer bearing cleaned inside ran and tested all is working and running good.
We serviced a
samsung refrigerator
Near Pittsford, NY 14534
Tina
Job Details:
08/28/2024
Installed new FZ evap cover. Evap was frosted over and fans were working without issues.
We serviced a
Maytag Washer
Near Rochester, NY 14610
Jose D
Job Details:
08/28/2024
Customer stated that she would intermittently get the FO3 ERROR CODE, but would be able to sometimes advance the cycle. I removed all items and debris from the drain filter. Ran multiple drain cycles to ensure the drain pump is draining properly. I would recommend to come back with a pressure switch and hose if the error code comes back.
We serviced a
LG Dryer
Near Pittsford, NY 14534
Cristian
Job Details:
08/28/2024
Ran multiple times even with a load didn?t see no issues units working with inspects
We serviced a
samsung dryer
Near Webster, NY 14580
Chris
Job Details:
08/28/2024
Replaced belt and idler pulley kit only
Unit tests ok
We serviced a
Speed Queen Dryer
Near Fairport, NY 14450
Jose R
Job Details:
08/28/2024
Went ahead and brought a second tec jk got a second opinion and while on site everything was working with in specs the recommendation would be to replace timer
We serviced a
Kenmore dryer
Near Hilton, NY 14468
JK
Job Details:
08/28/2024
Motor and blower bearings bad and both will need to be replaced.
08-28-24: Installed blower and motor, vacuumed all inside and back, ran and tested all and all is running and working good.
We serviced a
Whirlpool Dishwasher
Near Penfield, NY 14526
Chris
Job Details:
08/28/2024
Door latch spring was out of alignment- was able to reinstall latch spring and started working
Would recommend new door latch be installed estimate approx 95.00 plus tax and shipping would be due on return
No farther repair at this time
We serviced a
Frigidaire Refrigerator
Near Webster, NY 14580
Chris
Job Details:
08/28/2024
Damper housing appears it was not seated and allowing condensation to drip into ff section.
The hissing / sizzle noise is normal frost melting / water dripping on heating element durning defrost cycle
We serviced a
Ge dryer
Near Brighton, NY 14610
Jose D
Job Details:
08/28/2024
The dryer won't start onsite. The timer knob does not feel normal when rotating. The dryer will sometimes start depending on the position of the timer knob, but will shut down when releasing the start button. The knob itself also has cracks on the back side. I would recommend to replace the timer, and the timer knob.
We serviced a
Hot Point Stove
Near Rochester, NY 14604
Jose D
Job Details:
08/28/2024
No heat on site, the igniter is faulty and is only showing an amperage reading of 2.2, when is should be 3.0. the igniter will need to be replaced. I replaced the igniter, ran and tested, the oven now heats up and is working properly.
We serviced a
Maytag Dishwasher
Near Webster, NY 14580
Chris
Job Details:
08/27/2024
Dishwasher would recommend lower spray arm and door gasket estimate approx 200.00 plus tax would be due - no repair at this time
Replaced customer supplied parts on microwave and freezer -
We serviced a
KEnmore Washer
Near Fairport, NY 14450
Cristian
Job Details:
08/27/2024
Replace agitator dogs unit is working normal now
We serviced a
whirlpool refrigerator
Near Irondequoit, NY 14617
JK
Job Details:
08/27/2024
Refrigerator has a sealed system issue and not cost affective to repair.
We serviced a
LG Washer
Near Rochester, NY 14620
Jose R
Job Details:
08/27/2024
Replaced pump that cx all ready have now unit is operating with in specs complete
We serviced a
Whirlpool Dryer
Near Webster, NY 14580
Chris
Job Details:
08/27/2024
Replaced repair kit and unit is operational and tests ok
We serviced a
Samsung Stove
Near Spencerport, NY 14559
JK
Job Details:
08/27/2024
Bake igniter and front left gas valve bad customer will replace unit.
We serviced a
Samsung Dishwasher
Near Webster, NY 14580
Chris
Job Details:
08/27/2024
No power to water inlet valve - appears to be a main board / harness issue . Parts appear to be on back order.
Customer says unit may be less than 1 year old , recommend they call factory service to see if they can submit factory warranty claim
We serviced a
Samsung Washer
Near Pittsford, NY 14534
Cristian
Job Details:
08/27/2024
Ran A diagnostic on the machine didn?t see nothing wrong unit pass .
We serviced a
Samsung refrigerator
Near Webster, NY 14580
Chris
Job Details:
08/27/2024
Reinstalled freezer drawer
Needs display estimate approx 410.00 plus tax and shipping would be due on return to replace
No repair at this time
We serviced a
Whirlpool dryer
Near Rochester, NY 14620
Jose R
Job Details:
08/27/2024
Replaced fuse now unit is heating up and operating with in specs complete
We serviced a
Ilve Stove
Near Pittsford, NY 14534
Cristian
Job Details:
08/27/2024
Replace spark igniter for customer ran unit didn?t smell no gas. If they?re still smelling gas, they would have to call gas company. We will not be able to do anything further.
We serviced a
GE Refrigerator
Near Webster, NY 14580
Chris
Job Details:
08/27/2024
Compressor will not start has bad inverter or compressor
No repair at this time
We serviced a
Bosch Dishwasher
Near Rochester, NY 14618
Tina
Job Details:
08/27/2024
when i got there dishwasher was working without issues but i heard some thing i. the pump when it was draining. i cleaned drain lines and look pump off and pull out a piece of ceramic from something. i also cleaned spray arms. dishwasher is working without issues.
We serviced a
kitchenaid dishwasher
Near Penfield, NY 14526
Tina
Job Details:
08/27/2024
Put dishwasher in service mode and it?s giving a 4-3 error code which is the motor. When I tried to run it the water goes in then all it does is making a clicking sound until it drains and fill again motor is not turning on so a new sump is needed and has been ordered.
Customer is going out think about getting venting replaced and will let me know when I come back to replace sump
8/27 installed new sump and dishwasher is running without issues.
Customer decided to wait on dryer venting
We serviced a
Whirlpool Dryer
Near Pittsford, NY 14534
Tina
Job Details:
08/27/2024
Dryer was making a loud sound when running. When I took it apart I noticed there had been a flash fire in it and a lot of the wires were scorched so I suggested to customer she should not fix this dryer and just get a new one and that?s is what she is going be doing.
We serviced a
Whirlpool Dishwasher
Near Henrietta, NY 14467
Tina
Job Details:
08/27/2024
Installed new control board and dishwasher will beep when power goes back on but then the UI won?t work even though it?s getting the correct voltage but the UI still works when old board is installed. I?m ordering another main board and a UI
8/27installed new board and it still wouldn?t connect with the UI so I installed new UI and it still would not work. I put old board and old UI back in and it works except for the heating element which is good. Customer said she is just gonna use it without heat for now then get a new
Refund will be given for control board
We serviced a
Ge Oven
Near Pittsford, NY 14534
Derek
Job Details:
08/27/2024
I replaced the bake igniter. It was out of specification and not turning on. I replaced and tested the oven it?s working great now.
We serviced a
Kenmore Refrigerator
Near Honeoye Falls, NY 14472
Tina
Job Details:
08/27/2024
FF section was 62? FZ section was 60? compressor and condenser fan were both running.
took evap cover off and there was no type of frost pattern a pic that?s been attached.
customer is going to call LG and see if they will cover repair
We serviced a
ge dryer
Near Rochester, NY 14618
JK
Job Details:
08/27/2024
Dryer timer stuck not allowing knob to turn was able to unstick if problem returns will need new timer and knob.
We serviced a
GE dryer
Near Rochester, NY 14626
Jose D
Job Details:
08/27/2024
Broken belt onsite. I replaced the belt, ran and tested, the dryer now spins and is working properly.
We serviced a
Whilrpool refrigerator
Near Rochester, NY 14618
Cristian
Job Details:
08/27/2024
Seal system issue recommend contact whirlpool
We serviced a
GE Dryer
Near Irondequoit, NY 14617
JK
Job Details:
08/27/2024
UI and main PCB will need to be replaced due to stuck button customer will replace unit.
We serviced a
Whirlpool refrigerator
Near Rochester, NY 14616
Jose R
Job Details:
08/27/2024
Cx unit was leaking when diagnosing unit noticed that the drain hole in freezer was iced over went ahead and did a coil clean now unit should be operating with in specs complete
We serviced a
whirlpool refrigerator
Near Fairport, NY 14450
Tina
Job Details:
08/27/2024
FZ defrost over weekend while they were gone and FF section had gotten to around 60?. when i got there the FZ was at 15? and FF section was at 45?. customer said he had put it to coldest temps. compressor and both fans were running without issues. i tested everything at board and everything tested good so board had an issue so a new Jazz board was installed and programmed.
We serviced a
Whirlpool Washer
Near Rochester, NY 14625
Jose D
Job Details:
08/27/2024
All 4 shocks are damaged. The inner tub is also warped from going out of balance and crashing around. Both parts will need to be replaced.
We serviced a
LG dryer
Near Victor, NY 14564
Derek
Job Details:
08/27/2024
I replaced the thermostat on the blower housing. It tested negative for continuity. I also tested the heater element and all the other sensors to include the thermal fuse on the drive motor. All test good. I ran the dryer and it?s running and heating properly.
We serviced a
Maytag Dryer
Near Ontario, NY 14519
Chris
Job Details:
08/27/2024
Found breaker half tripped - unable to locate any faults with dryer as it heats and tumbles
If problem persist recommend customer repair water leak in sump pump area and have electrician replace breaker as it may be weak first as all dyer components test ok on todays visit
We serviced a
LG Stove
Near Macedon, NY 14502
Derek
Job Details:
08/27/2024
NEw bake element. I replaced the bake element and tested its working good now.
We serviced a
Maytag REfrigerator
Near Penfield, NY 14526
Tina
Job Details:
08/27/2024
FF section was at 52? FZ was at 13? condenser fan was not running when I got there and compressor was hot. I put in service mode and everything tested good even condenser fan came on. After service mode condenser fan was working again and getting 120 from board. I took freezer apart and tested components in there and they were good and the frost pattern was good. It seems to be an intermittent issue w condenser fan motor. Since it?s working now customer is going to wait and see if it continues to work but also is going it look around for new fridge due to this one being 14 years old.
If he decides to fix part number are in notes.
We serviced a
GE refrigerator
Near Hilton, NY 14468
Cristian
Job Details:
08/26/2024
Replace fridge sensor and fan motor Wait 24 hours for proper cooling
We serviced a
Samsung refrigerator
Near Rochester, NY 14610
JK
Job Details:
08/26/2024
Ran icemaker all is good with icemaker, ice bucket is cracked and leaking water causing water to leak, Ice bucket will need to be replaced.
08-26-24: Replaced Icemaker bucket and clasp ran and tested all and all is working good.
We serviced a
Maytag dryer
Near Pittsford, NY 14534
Tina
Job Details:
08/26/2024
Installed new felt, rollers, and pulley then. Cleaned out dryer and lint trap area.
We serviced a
MAytag Dryer
Near Rochester, NY 14616
Jose D
Job Details:
08/26/2024
Customer stated there were noticing a sewage smell within the laundry room, and wanted to rule out the dryer being the cause. I inspected the dryer vent, and checked within the dryer also, and seen no signs of anything from the dryer that can produce that specific smell..advised it would more a less be a plumbing issue smell.
We serviced a
amana refrigerator
Near Fairport, NY 14450
Derek
Job Details:
08/26/2024
Needs a new refrigerator. All out of refrigerant evap fins are cool to touch and not frozen. Compressor is running and is super hot to the touch.
We serviced a
KEnmore WAsher
Near Rochester, NY 14624
JK
Job Details:
08/26/2024
Washer leveling spring rusted off relocated ran and tested all and all is working good. Dryer motor bad and will need new motor blower.
We serviced a
Whirlpool dryer
Near Webster, NY 14580
Chris
Job Details:
08/26/2024
Replaced stripped belt and failing idler pulley
Unit now tests ok
We serviced a
Whirlpool Washer
Near Irondequoit, NY 14609
Cristian
Job Details:
08/26/2024
Customer is gonna need gear case dogs and a new timer. They?re deciding to get a new unit.
We serviced a
Frigidaire Refrigerator
Near Palmyra, NY 14522
Derek
Job Details:
08/26/2024
Needs a new ice maker. Not going to fix.
We serviced a
Whirlpool Dryer
Near Fairport, NY 14450
Tina
Job Details:
08/26/2024
Took apart dryer and blower wheel was ok just had ALOT of lint in it. The rollers were all greased hand the pulley was hardly moving. A new maintenance kit was installed whole dryer was vacuumed out.
We serviced a
Samsung Washer
Near Walworth, NY 14568
Chris
Job Details:
08/26/2024
Checked both hot and cold inlet valves and unit filled - ran quick wash and unit filled with water - no error codes in test mode
We serviced a
Samsung WAsher
Near Webster, NY 14580
Chris
Job Details:
08/26/2024
Needs electronics but parts are NLA.
Unable to repair
We serviced a
Bosch Refrigerator
Near Hilton, NY 14468
Cristian
Job Details:
08/26/2024
Fridge compressor is not running will start with inverter board
We serviced a
Samsung refrigerator
Near Irondequoit, NY 14609
Cristian
Job Details:
08/26/2024
Replace fridge Evap cover ,temperature sensor, and drain kit tested unit working normal wait 24 hours before fridge reaches up to temp .
We serviced a
LG Dishwasher
Near Rochester, NY 14616
Jose D
Job Details:
08/26/2024
The user interface control panel will intermittently just randomly start beeping and flashing all the display lights. This is an indication that the user interface control panel is faulty and will need to be replaced.
We serviced a
GE Dryer
Near Fairport, NY 14450
Derek
Job Details:
08/26/2024
I replaced the belt for the dryer and it?s working.
We serviced a
Samsung dryer
Near Canandaigua, NY 14424
Derek
Job Details:
08/26/2024
Needs pcb main computer board it is no longer available.
We serviced a
Whirlpool Washer
Near Fairport, NY 14450
Tina
Job Details:
08/26/2024
Washer: cleaned out filter and gasket then ran a load with baking soda and white vinegar. Took soap dispenser out and cleaned that all out there was a lot of soap build up. Moved washer and helped customer clean under and behind
Dryer: moved dryer for customer to clean under then installed new flex venting and dryer vent cover
We serviced a
LG refrigerator
Near Rochester, NY 14606
Cristian
Job Details:
08/26/2024
Seal system issue will recommend getting lg involved.
We serviced a
Ge Washer
Near Churchville, NY 14428
Chris
Job Details:
08/26/2024
Unit needs new suspension rods
Gave estimate of approx 290.00 plus tax total parts , labor and trip
Going to get a new washer per Megan
Approx 180.00 - 185.00 plus tax would be due on return if ordered
No repair at this time
We serviced a
Ge refrigerator
Near Pittsford, NY 14534
Tina
Job Details:
08/26/2024
Fan is running super low so main board is being ordered.
8/23 unable to install board due to when i turn breaker off for fridge the generator kicks the power back on. generator box is locked so I can?t turn that off.
mary is going to talk to daughter and son in law so they can turn generator off so i can put board in. i?m putting on for monday and she is going to call us if they were not able to get generator off by then.
8/26 installed new board and fan is running without issues.
We serviced a
Ge Refrigerator
Near Pittsford, NY 14534
Jose R
Job Details:
08/26/2024
Cx has a compressor issue will have to get in contact with manufacturer and see if they can grant a one time warranty extension or start exploring there options on a new unit
We serviced a
Maytag Washer
Near Rochester, NY 14624
JK
Job Details:
08/26/2024
Hub stripped replaced ran through recalibration and test mode all is working good.
We serviced a
Ge Dishwasher
Near Rochester, NY 14617
Cristian
Job Details:
08/26/2024
Cleaned out drain pan no leak error code. Customer will send video if any noise issue.
We serviced a
Speed queen dryer
Near Fairport, NY 14450
Jose R
Job Details:
08/26/2024
Cx complaint was that the. Unit was not drying when diagnosing unit everything was operating with in specs heating event was cycling on and off inform cx to do a vent clean now then unit should be good . Also washer is getting as high as 110 degrees which with in specs
We serviced a
Whirlpool Dishwasher
Near Rochester, NY 14616
Jose D
Job Details:
08/26/2024
Slow leaking water coming from the dishwasher. The dishwasher air vent seal is damaged, therefore water is leaking out of the vent behind the front panel of the door. The vent will need to be replaced.
We serviced a
Ge Refrigerator
Near Walworth, NY 14568
Chris
Job Details:
08/26/2024
Cleared defrost drain and replaced updated fan - unit now tests ok
We serviced a
samsung dryer
Near Fairport, NY 14450
Jose D
Job Details:
08/26/2024
No heat on site. All fuses check out to be good, but the heating element failed the continuity test. The element is faulty and will need to be replaced. I replaced the element, ran and tested, the dryer now has heat and is working properly.
We serviced a
KEnmore Dishwasher
Near Rochester, NY 14609
Jose D
Job Details:
08/26/2024
The dishwasher is currently filling with water onsite. Ran and tested, the dishwasher is filling, washing, and draining with no issues. Advised the customer to call back if the issue happends again.
We serviced a
Frigidaire Refrigerator
Near Fairport, NY 14450
JK
Job Details:
08/26/2024
FR defrost thermostat stuck in closed position replaced ran and tested all and all is operating good.
We serviced a
maytag washer
Near Fairport, NY 14450
Jose R
Job Details:
08/26/2024
Customer has a bad control board, which is showing it?s unavailable. We need to start exploring options on new unit.
We serviced a
Kitchenaid Refrigerator
Near Honeoye Falls, NY 14472
Jose R
Job Details:
08/26/2024
Cx had a bad bi metal which could not find any parts for it will try to see if we can find a compatible part or cx will have to start exploring there options on a new unit
We serviced a
Frigidaire Oven
Near Pittsford, NY 14534
Tina
Job Details:
08/23/2024
Customer said oven was not heating. Element was getting 240VAC from board and had continuity. I turned oven on and did convection bake and it heating to temp without
We serviced a
Whirlpool Washer
Near Ontario, NY 14519
Chris
Job Details:
08/23/2024
Replaced shift actuator and tests ok
We serviced a
kenmore dishwasher
Near Pittsford, NY 14534
Tina
Job Details:
08/23/2024
Dishwasher was not draining, the pump would just hum and there was standing water in bottom. I got all the water out then installed a new pump and dishwasher is draining without issues.
We serviced a
Kitchenaid Refrigerator
Near Marion, NY 14505
Derek
Job Details:
08/23/2024
There is a service bulletin in service matters that says whirlpool will fix the led light under warranty. She?s going to call whirlpool and see what they can do for them.
We serviced a
Samsung Dryer
Near Webster, NY 14580
Chris
Job Details:
08/23/2024
Replaced heating element- unit now heats properly - reattached vent taken off prior to our arrival as well
We serviced a
Ge Refrigerator
Near Webster, NY 14580
Cristian
Job Details:
08/23/2024
we recommend bimetal and defrost timer. Customer would think about the repair.
We serviced a
LG Washer
Near Rochester, NY 14626
JK
Job Details:
08/23/2024
Water leaking from bleach dispenser overflow, bleach dispenser will need to be replaced.
08-23-24: LG model numbers is not matching what machine is and wrong part sent, customer no longer wants to repair, if she calls will need parts in notes.
We serviced a
Whirlpool refrigerator
Near Webster, NY 14580
JK
Job Details:
08/23/2024
Refrigerator has a sealed system issue all is running and evap is fully warm except about 3 inches of cap tube, unit is non repairable.
We serviced a
Samsung Washer
Near Pittsford, NY 14534
Cristian
Job Details:
08/23/2024
Pc code when running diagnostic.
After running a test and installing legs still getting UR code recommend to get new board harness and mem sensor .
We serviced a
Thermador Stove
Near Rochester, NY 14618
Chris
Job Details:
08/23/2024
Replaced oven selector switch under part only warranty and checks ok
We serviced a
Maytag Washer
Near Fairport, NY 14450
Tina
Job Details:
08/23/2024
washer won?t advance cycle. there is no error codes when in service mode but they get a SUD error when they use it.
i ran a quick wash and when it got to drain the pump wouldn?t shut off the board was constantly sending voltage to pump.
relay is stuck. board is NLA and washer is 11 years old so customer is going to get a new one.
We serviced a
Maytag Washer
Near Fairport, NY 14450
Jose R
Job Details:
08/23/2024
Cx unit is leaking from gasket and also spitting a f6e1 which a miss communication issue cx will be exploring there options on a new unit
We serviced a
GE Dishwasher
Near Fairport, NY 14450
Jose R
Job Details:
08/23/2024
Cx unit has a miss communication between the main and the display that?s why the unit is not starting cx will be exploring there options on a new unit
We serviced a
frigidaire stove
Near Fairport, NY 14450
Jose R
Job Details:
08/23/2024
Cx would need range oven relay control board would review it with significant other and get back to us if wanting to go along with the repair