Issue: not spinning Day/Date/Time: 7/8 morning Who to call for dispatch: jill cell

Issue: water pooling in bottommike recall Day/Date/Time: 7/8 morning Who to call for dispatch: eli cell

Booked via Scheduling Pro: Customer Name: Lisa Berg Time slot requested: Tue, Jul 7, 12:30 PM - 5 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Refrigerator/ Freezer Repair What is the brand?: Samsung Additional Details: Freezer ice maker has stopped producing ice. Water dispenser is working but light is remining on all the time now. Ran the Fd code twice to remove all frost/ice blockage, switched off power via the breaker for 5 minutes to hard reset, and also replaced the water filter. Holding the test button on the ice maker unit produces no sound.

Summary: phone 5857375875. Dryer is running but not heating. Brand: GE. Model GTX33EASK1WW. Age: 1.5 years.

Issue: Bottom ice maker is not making ice Day/Date/Time: Who to call for dispatch:

Issue: GE washer not going into cycle, motor running but not going into spin...vent cleaning too Day/Date/Time: Who to call for dispatch:

Booked via Scheduling Pro: Customer Name: Shawna Hicks Time slot requested: Wed, Jul 8 at 12:30 PM - 5 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Dryer Repair What is the brand?: Samsung Additional Details: The dryer makes noise when running Dispatch Fee Acknowledgment: Customer was presented a dispatch fee of 124.99 plus tax and saw the message: 'This fee covers the cost of the technician coming to your home, diagnosing the problem, and offering you options to address your issue. This will be added to your final bill.' SMS Communications Opt-In: Yes Job Type Summary: Issue: Day/Date/Time: Who to call for dispatch:

Issue: *RETURN* Water line has a small leak Day/Date/Time: 07/08/26 8-12 Who to call for dispatch: Jerome

Issue: Sounds like a belt is breaking in the washer Day/Date/Time: 07/08/26 12-5 Who to call for dispatch: David

MULTI...Issue: Frigidaire dishwasher no power. And refrigerator door not closing properly, also frigidaire. Day/Date/Time: Who to call for dispatch:

SERIAL NUM- DZ264964GIssue: stopped working. makes a clicking noise like it wants to start the cycle but it doesnt do anything. Day/Date/Time: 07/08 morning Who to call for dispatch: Shakila

Issue: Separated the front of the door clean in between the glass and now can't get it back together properly Day/Date/Time: 07/08/26 8-12 Who to call for dispatch: Ed

Summary: GE refrigerator. The issues are water leaking from the bottom, freezer not completely freezing, and the ice machine not making ice. Her phone number is 5857045916

Issue: still not filling properly. dustin recall but dustin said we should get a different set of eyes on it Day/Date/Time: 7/1 late afternoon 3-5 Who to call for dispatch: karen cell

Summary: Rebecca Yeoman at 1 Edenfield Road, Penfield, NY 14526, phone ending in 5377, email RebeccaYeoman@gmail.com, needs service for two appliances: 1) LG washer with mold/mildew buildup and needs door gasket/boot seal replaced, 2) Samsung refrigerator with ice maker issue. Customer accepted appointment for Wednesday, July 8, 11:00 AM to 12:30 PM.. Service Location: 1 Edenfield Rd, Penfield, NY, 14526. Job scheduled for Wednesday, July 08, 2026 from 11:00 AM to 12:30 PM (US/Eastern). Further details: https://app.sameday.ai/conversations?id=6a4d9e0615157e2708a3a42b.

Issue: not draining. showing codes. first thing said drainage pump not working then suds screen came up. making weird noises also Model # 110 42922 200 Day/Date/Time: 07/07 morning Who to call for dispatch: Mary Ann

Possible recall: Booked via Scheduling Pro: Customer Name: Patty Moser Time slot requested: Tue, May 12 at 8 AM - 12:30 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Dryer Repair What is the brand?: SAMSUNG Additional Details: but does not produce heat. (608) 387-5128

Issue: Not cooling properly *Avail sooner* Day/Date/Time: 07/10/26 8-12 Who to call for dispatch: Linda

Issue: icemaker not working Day/Date/Time: 7/8 afternoon Who to call for dispatch: patricia cell

Issue: *RETURN* Shaking during the spin cycle Day/Date/Time: 07/08/26 12-5 Who to call for dispatch: Kitty

sold work marcone eta tuesday 7/7

Summary: 20-year-old Maytag washer that is not agitating. The washer fills and spins but does not agitate. No unusual noises or error codes. 7/8 morningkathleen cell

Issue: not heating and could smell gas Day/Date/Time: 7/8 morning Who to call for dispatch: cheryl cell

Control assembly

*use card on file for appt*Issue: filled with water and wont drain. Day/Date/Time: 07/08 afternoon Who to call for dispatch: Norman

Issue: burners aren't working JGBS66REK2SS Day/Date/Time: 7/7 afternoon Who to call for dispatch: akbar cell cc on file

Water pump install

Lock install

Issue: Water line is not working Day/Date/Time: 07/08/26 12-5 Who to call for dispatch: Donna

Issue: Not cooling properly Day/Date/Time: 07/08/26 8-12 Who to call for dispatch: George

Booked via Scheduling Pro: Customer Name: Kristen Collins Time slot requested: Wed, Jul 8 at 12:30 PM - 5 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Dryer Repair What is the brand?: Whirlpool Additional Details: dryer not turning on again, i believe we are still under warranty

Summary: Whirlpool refrigerator, model WRB322DMBW, about 1 year and 4 months old. The ice maker stopped working after the customer emptied and replaced the bin. Customer has already checked the bin placement, ensured the ice maker is on, and performed basic troubleshooting. Appointment scheduled for Wednesday, July 8, 2026, from 8:00 AM to 12:30 PM. Customer's phone: 5853147037, =

Issue: Makes a loud sound near the bottom of the freezer and check ice maker Day/Date/Time: Who to call for dispatch: (585) 485-1300

Summary: Sara Pixley called regarding her oven/stove. The bottom coil stopped working. She is not at home to check the brand or model number. No strange noises, errors, or smells. Service address is 136 Willow Pond Way, Penfield, NY 14526. Phone number is 5855246038. Email is sakhmedjanova2@gmail.com. Customer requested the Wednesday, July 1, 2026, 12:30 PM to 5:00 PM appointment slot.Service Location: 136 Willow Pond Way, Penfield, NY, 14526Job scheduled for Wednesday, July 01, 2026 from 12:30 PM to 05:00 PM (US/Eastern).Further Details: https://app.sameday.ai/conversations?id=6a41487d8340bf7dfe8b957b

Summary: dishwasher The issue reported is that her dishwasher is not running a full cycle and may have a problem with the heating unit. Provided contact number 5857474256 . Customer is available any day except next Monday.

Summary: dishwasher with flashing lights and OE error (water left inside), and a glitch in the washing machine. She wants the soonest appointment; Chris was recently out. Morning slot requested for Wednesday, July 8th. Contact phone: 5857506767.

Summary: dryer cord changed from a three prong to a four prong to match the outlet and meet code. Appointment requested for Wednesday, July 8, 2026, between 8:00 AM and 12:30 PM.

Booked via Scheduling Pro: Customer Name: Gloria McAlpin Time slot requested: Wed, Jul 8, 8 AM - 12:30 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Dishwasher Repair What is the brand?: LG Additional Details: Dishwasher is making a funny sound.

Install Thermostat

Control panel

Burner gas valve

Issue: things in fridge are freezing Day/Date/Time: 7/8 morning after 9:15 Who to call for dispatch: justin cell

Issue: Display screen is not working Day/Date/Time: 07/08/26 8-12 Who to call for dispatch: Ron

Booked via Scheduling Pro: Customer Name: Cheryl Gillette Time slot requested: Wed, Jul 8 at 12:30 PM - 5 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Washer Repair What is the brand?: LG Is this a stacked unit?: No Additional Details: Water will not drain - Dispatch Fee Acknowledgment: Customer was presented a dispatch fee of 124.99 plus tax and saw the message: 'This fee covers the cost of the technician coming to your home, diagnosing the problem, and offering you options to address your issue. This will be added to your final bill.' SMS Communications Opt-In: No Job Type Summary: Issue: Day/Date/Time: Who to call for dispatch:

Issue: Whirlpool 2-in-1 washer purchased in 2024. Washer fills but does not wash, light flashes or stays solid, and makes a humming noise.Date: 07/08 afternoonWho to call: Russell

Issue: Gasket is falling off Day/Date/Time: Who to call for dispatch: (585) 738-8444

Issue: won't turn on Shx78cm5n/25 Day/Date/Time: 7/8 morning Who to call for dispatch: julia cell

Track install

Possible recall: Issue: not as cold as it should be melting toward the bottom

Issue: Leaking into the basement Day/Date/Time: 07/08/26 12-5 Who to call for dispatch: Mike

Issue: GFCI going off every 8 hours Day/Date/Time: Who to call for dispatch: (585) 978-1801

Issue: throwing F3-E1 code. Day/Date/Time: 07/08 afternoon Who to call for dispatch: John

Wire harns and pan drip install

Serial Num: FX2400807Issue: Not heating Day/Date/Time: 07/08/26 8-12 Who to call for dispatch: Carol

Dispenser install

Booked via Scheduling Pro: Customer Name: Tamara Burris Time slot requested: Tue, Jul 7 at 12:30 PM - 5 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Refrigerator/ Freezer Repair What is the brand?: KitchenAid Additional Details: Having difficulty pulling out the filter to replace it. Dispatch Fee Acknowledgment: Customer was presented a dispatch fee of 124.99 plus tax and saw the message: 'This fee covers the cost of the technician coming to your home, diagnosing the problem, and offering you options to address your issue. This will be added to your final bill.' SMS Communications Opt-In: Yes Job Type Summary: Issue: Day/Date/Time: Who to call for dispatch:

Issue: Dryer is not finishing drying clothes.Date: 07/07 afternoonWho to call: Daniel

Summary: Bosch dishwasher that was repaired last week The unit is now not starting, with no lights or response when buttons are pressed. Customer is frustrated due to previous repair and time spent waiting.

Booked via Scheduling Pro: Customer Name: Katie Nelson Time slot requested: Tue, Jul 7 at 8 AM - 12:30 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Dryer Repair What is the brand?: LG Additional Details: Dryer makes grinding noise when in use Dispatch Fee Acknowledgment: Customer was presented a dispatch fee of 124.99 plus tax and saw the message: 'This fee covers the cost of the technician coming to your home, diagnosing the problem, and offering you options to address your issue. This will be added to your final bill.' SMS Communications Opt-In: Yes Job Type Summary: Issue: Day/Date/Time: Who to call for dispatch:

Issue: 2x KitchenAid Refrigerator freezer is leaking onto the floor Samsung Gas Dryer is not drying Day/Date/Time: 07/07/26 8-12 Who to call for dispatch: Linda Cell

SERIAL NUM- C83571829Issue: Whirlpool washer making noise on spin, top load. said there could be some change that fell down into the washer. tub also leaks he thinks. Day/Date/Time: Who to call for dispatch:

Fan motor install

Booked via Scheduling Pro: Customer Name: Ryan Lown Time slot requested: Tue, Jul 7 at 12:30 PM - 5 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Washer Repair What is the brand?: GE Is this a stacked unit?: No Additional Details: Will not power on. Tried unplugging for 30 mins and when plugged in the lights around dial flashed and then no more indication of power

Issue: when you start the washer the locking mechanism locks and unlocks. when you hit the start button the washer locks and then after 5 seconds it shows the cycle is complete. the door lock also doesn't illuminate on the screen to show that it is locked. light on inside doesn't turn on when you open the door either. Day/Date/Time: 07/07 afternoon Who to call for dispatch: Jesse

Summary: . Bosch Ascentia dishwasher about 12 years old leaking from underneath, no noises, no error codes. Water on

Booked via Scheduling Pro: Customer Name: Don Casper Time slot requested: Tue, Jul 7, 12:30 PM - 5 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Refrigerator/ Freezer Repair What is the brand?: GE Additional Details: icemaker inside fridge works, but has been making noises and pieces of small plastic has come out with the ice. Hoping the whole ice maker unit can be replaced and restored to working condition. Dispatch Fee Acknowledgment: Customer was presented a dispatch fee of 124.99 plus tax and saw the message: 'This fee covers the cost of the technician coming to your home, diagnosing the problem, and offering you options to address your issue. This will be added to your final bill.' SMS Communications Opt-In: No Job Type Summary: Issue: Day/Date/Time: Who to call for dispatch: ***POTENTIAL SITE TAKEOVER*** This bookings was created on a location that already exists in your system by a customer whose phone number we did not recognize. We have booked the appointment on the existing customer for this location. The new customer’s information is as follows: NAME: Don Casper PHONE NUMBER: (585) 746-9508 EMAIL: doncasper@me.com Please review the booking. If it is an existing customer using a new phone number, please update the record. If the customer is a new owner of an existing location, create a new customer record and map the booking to that record.

Parts in stall

Issue: not cooling Day/Date/Time: 7/7 afternoon Who to call for dispatch: lavannia cell

sold work mccombs eta monday 7/6

Summary: Samsung top loading washer, about 5 years old, that drains water and the motor sounds like it's trying to spin but will not spin.7/7 afternoonnicole cell

no longer heating. Dryer is gas. 7/7 afternoonmary ann cell

Issue: unbalanced unit Day/Date/Time: Who to call for dispatch: (716) 481-5654

sold work marcone eta friday 7/3

When running a load the washer starts w/o fill with water but will not finish. It was 45 minutes until we realized it was essentially just running water and not filling. 7/7 morningjyssica cell

Booked via Scheduling Pro: Customer Name: Austin Brown Time slot requested: Tue, Jul 7 at 12:30 PM - 5 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Stove / Cooktop / Oven Repair What is the brand?: GE Additional Details: GE profile induction stove. Burners turn off after a few seconds. Very intermittent. Only happened twice in the past week or two. The first time it was two days in a row. Dispatch Fee Acknowledgment: Customer was presented a dispatch fee of 124.99 plus tax and saw the message: 'This fee covers the cost of the technician coming to your home, diagnosing the problem, and offering you options to address your issue. This will be added to your final bill.' SMS Communications Opt-In: Yes Job Type Summary: Issue: Day/Date/Time: Who to call for dispatch:

Issue: not getting hot Day/Date/Time: 07/07 afternoon Who to call for dispatch: Jennifer (wife)

*has $30 coupon* Issue: oven is not working. Stove burners function but oven does not heatDate: 07/07 afternoonWho to call: Richard

Issue: Samsung wall oven gas not heating, sounds like slide in oven as it has a cooktop. Day/Date/Time: Who to call for dispatch:

Issue: Not cooling Day/Date/Time: 07/07/26 8-12 Who to call for dispatch: Fiayari Cell

Issue: dryer making a noise, possibly the drum wheels in the front are going bad. Date: 07/06 morningWho to call: Richard

Issue: Not cooling Day/Date/Time: Who to call for dispatch:

Issue: While replacing bake element connection burnt out unsure how much was damaged Day/Date/Time: Who to call for dispatch: (716) 909-7628

Issue: heating up and making a swishing sound but nothing is getting dry Mike Recall Day/Date/Time: 07/07 morning Who to call for dispatch: Sharon

Issue: not working Day/Date/Time: 7/7 afternoon Who to call for dispatch: gerard cell

speed queen dryer started to grind now dryer stopped completely7/7 morningmary ann cell

Our LG Refridgerator is working fine, but the freezer will not stay cold7/7 morningmelissa cell

Issue: washer was filled with clean water and isnt doing anything else. said she pulled 2 dead bats out from under the agitator and then she removed the water. Day/Date/Time: 07/07 morning Who to call for dispatch: Jo Ellen's Home

Booked via Scheduling Pro: Customer Name: Pariss King Time slot requested: Tue, Jul 7 at 12:30 PM - 5 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Washer Repair What is the brand?: Maytag Is this a stacked unit?: No Additional Details: Wont go thru cycle Dispatch Fee Acknowledgment: Customer was presented a dispatch fee of 124.99 plus tax and saw the message: 'This fee covers the cost of the technician coming to your home, diagnosing the problem, and offering you options to address your issue. This will be added to your final bill.' SMS Communications Opt-In: Yes Job Type Summary: Issue: Day/Date/Time: Who to call for dispatch:

Summary: dryer that will not turn on. 0. Dryer is approximately ten years old. Brand unknown. Customer prefers appointment after 2:30 PM, agreed to window 12:30 PM to 5:00 PM Tuesday, July 7th.

Issue: Dishwasher is not draining gave off a burning smell before this Day/Date/Time: Who to call for dispatch: (585) 737-0160

Issue: Not cooling Day/Date/Time: Who to call for dispatch: (585) 705-8202

Summary: Samsung stove, approximately 5-6 years old, that is not heating up. Model number not available. Scheduled for Tuesday, July 7, 2026, in the afternoon.

Booked via Scheduling Pro: Customer Name: VOLODYMYR PAVLYK Time slot requested: Tue, Jul 7, 8 AM - 12:30 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Refrigerator/ Freezer Repair What is the brand?: GE Additional Details: Nor freezing or cooling Dispatch Fee Acknowledgment: Customer was presented a dispatch fee of 124.99 plus tax and saw the message: 'This fee covers the cost of the technician coming to your home, diagnosing the problem, and offering you options to address your issue. This will be added to your final bill.' SMS Communications Opt-In: Yes Job Type Summary: Issue: Day/Date/Time: Who to call for dispatch:

Issue: Spring on the door is broken Day/Date/Time: 07/07/26 12-5 Who to call for dispatch: James

Issue: Spring is broken in the door Day/Date/Time: 07/07/26 12-5 Who to call for dispatch: James

Inlet valve instal

Issue: Not heating properly Day/Date/Time: 07/07/26 8-12 Who to call for dispatch: Sarah

Summary: Mark Maxwell requested service for a dryer. Fuse popped again after technician's visit on Friday. Customer requested earliest availability, chose morning spot tomorrow. Phone: 6096517200.Service Location: 760 Wiler Road, Hilton, NY, 14468Job scheduled for Tuesday, July 07, 2026 from 08:00 AM to 12:30 PM (US/Eastern).Further Details: https://app.sameday.ai/conversations?id=6a4bab5f6b410a13bfdc7cc9

Issue: while door is closed Model number WMH53521H or WMH54521H Day/Date/Time: Who to call for dispatch: (585) 880-5519

Issue: won't turn on Day/Date/Time: 7/7 afternoon Who to call for dispatch: bill cell