We serviced a
frigidaire refrigerator
Near Ontario, NY 14519
Chris
Job Details: 12/22/2023
Replaced evaporator fan motor and tests ok
We serviced a
LG Washer
Near Pittsford, NY 14534
Tina
Job Details: 12/22/2023
10 year old LG was with a locked up motor. Customer is going to be a new appliance. Dryer is on 2nd floor and vent runs through the floor and wall.
We serviced a
Oven Kitchenaid
Near Rochester, NY 14618
Jose R
Job Details: 12/22/2023
Customer complaint was that the top oven is not heating properly when diagnosing unit viewed that customer had a bad bake element and would need to be replaced
We serviced a
Bosch Dishwasher
Near Fairport, NY 14450
Cristian
Job Details: 12/22/2023
Replace door spring and water valve tested unit working normal now no leaks
We serviced a
ge dishwasher
Near Pittsford, NY 14534
Cristian
Job Details: 12/22/2023
Cleaned out drain line it was a lot of gunk in the line possibly cause issues to over fill causing leak . If still have same issue will recommend replace drain pump #$80.74 running a 25 min cycle to confirm unit drains all water fine ran fine didn?t see no issues
We serviced a
LG Washer
Near Webster, NY 14580
Chris
Job Details: 12/21/2023
Needs gear box No repair at this time Est approx 490-520 plus tax /shipping would be due
We serviced a
Kenmore Dryer
Near Rochester, NY 14618
Jose D
Job Details: 12/21/2023
No heat on site. The igniter is not turning on, but has the correct voltage going in to it. The igniter will need to be replaced. I replaced the igniter, ran and tested, the dryer now has heat.
We serviced a
Whirlpool Wall Oven
Near Irondequoit, NY 14617
Cristian
Job Details: 12/21/2023
Customer put unit to Celsius she didn?t noticed it not Fahrenheit unit is working normal now.
We serviced a
frigidaire Oven
Near Rochester, NY 14616
Jose R
Job Details: 12/21/2023
Customer complaint was that the oven was not working properly when diagnosing unit igniter was providing proper amps which were reading 3.3 amps and also temp sensor was with In Specs as well when testing out for room temp and also as it was rising and when hitting the 350 as well inform customer to monitor unit but everything is working with in specs
We serviced a
samsung washer
Near Pittsford, NY 14534
Cristian
Job Details: 12/21/2023
Replace door seal and door seal wire tested unit working normal no leaks Not sure really how this happened but the wire was missing and cause the seal to get bad and rip .
We serviced a
GE WASHER
Near Fairport, NY 14450
Tina
Job Details: 12/21/2023
Problem was recreated this time but it is intermittent as she has done 2 load since I was here last and one washes without issues and one had the issues. Since problem was able to be recreated I hooked up smart HQ and it failed the fill test so new valves are needed. 12/21 switched out valve asm and hooked up smart HQ ran the ran the low flow pressure sensor test and it passed. Then had customer put cloths on and ran a speed wash and it worked without issues.
We serviced a
Maytag Washer
Near Rochester, NY 14609
Jose D
Job Details: 12/21/2023
The washer has a bad inlet water valve. The hot water continues to flow in the machine when the machine is off. The washer will need a new inlet valve.
We serviced a
Samsung Washer
Near Palmyra, NY 14522
Derek
Job Details: 12/21/2023
I couldn?t find anything with the washer. Other than it would sometimes be unbalanced. They?re going to keep an eye on it.
We serviced a
GE Dryer
Near Rochester, NY 14617
Jose R
Job Details: 12/21/2023
Customers complaint was that the unit was not heating up when diagnosing unit took drum apart and every component was good and confirmed everything was connected properly went ahead and re assemble unit then it started to heat up fine now unit is operating with in specs complete
We serviced a
MAytag Washer
Near Rochester, NY 14618
Jose R
Job Details: 12/21/2023
Customers complaint was that the unit was leaking when diagnosing unit viewed that the pipe to the tub was all rusted and causing the leak which is non repairable customer will have to start exploring there options on Abram?s new unit complete
We serviced a
Kitchenaid Refrigerator
Near Rochester, NY 14618
JK
Job Details: 12/21/2023
Refrigerator LED modules are out under S-CODE S191AQ kitchenaid should cover lights and labor, will also need Drawer UI control and wire harness due to water filling behind UI control and corroded wires and module.
We serviced a
whirlpool refrigerator
Near Rochester, NY 14624
JK
Job Details: 12/21/2023
Main PCB is not allowing defrost heaters to come on during normal run mode, ran machine through all service modes all is checking good main PCB will need to be replaced. 12-21-23: Replaced main PCB tested all heaters and icemaker all is filling and running good.
We serviced a
speed queen Washer
Near Honeoye Falls, NY 14472
Tina
Job Details: 12/21/2023
Error code was wash and rinse that would lash 2x then pause and flash 2 more times. It?s an issue with the fill and low water pressure. I took hose off and pressure is good but the valves are complete covered in rust and sediment from the hard water 12/21 installed new valve asm and washer working without issues.
We serviced a
Kenmore dishwasher
Near Fairport, NY 14450
Derek
Job Details: 12/21/2023
Lowered the dishwasher below the tiles and mounted back in place.
We serviced a
Bosch dishwasher
Near Rochester, NY 14607
Jose R
Job Details: 12/21/2023
Customer unit was spitting a leak error code when diagnosing unit seen the leak coming from the water valve went ahead and replaced valve now unit operating with in specs complete
We serviced a
GE Dryer
Near Webster, NY 14580
Chris
Job Details: 12/21/2023
Removed dryer sheet from blower wheel and replaced front bearing glides
We serviced a
Samsung Refrigerator
Near Webster, NY 14580
Chris
Job Details: 12/21/2023
Replaced upper ref section fan assy , sensor and drain upgrade
We serviced a
Amana Freezer
Near Fairport, NY 14450
Cristian
Job Details: 12/21/2023
Compressor issue .
We serviced a
Hotpoint Stove
Near Penfield, NY 14526
Jose D
Job Details: 12/21/2023
The heating element did not pass the continuity test. The oven will need a new heating element. Replaced the heating element, the oven now heat up and works properly.
We serviced a
GE Dryer
Near Rochester, NY 14618
Cristian
Job Details: 12/21/2023
Replace wire harness to heater tested unit heating fine now
We serviced a
samsung refrigerator
Near Honeoye Falls, NY 14472
Cristian
Job Details: 12/21/2023
Replace Ice-maker under warranty #W10884390 And Cleaned out short vent .
We serviced a
Maytag Washer
Near Penfield, NY 14526
Chris
Job Details: 12/21/2023
Replaced main pcb and unit starts and passes service mode self checks
We serviced a
samsung oven
Near Penfield, NY 14526
Jose D
Job Details: 12/21/2023
Customer states the oven is taking to long to pre heat. The oven preheated under 12 minutes. The igniter and gas are turning on right away and seem to be working correctly. Advised the customer based on the age I would recommend to replaced the temperature sensor and the igniter if the issue seems to get worse over time.
We serviced a
GE Freezer
Near Pittsford, NY 14534
Cristian
Job Details: 12/21/2023
Compressor issue will need someone to check compressor
We serviced a
GE refrigerator
Near Penfield, NY 14526
Tina
Job Details: 12/21/2023
FF evap fan is working intermittently. The fan is NLA and so is the FF evap cover. So customer are going to look for a new fridge. This is a 2009 GE
We serviced a
maytag washer
Near Henrietta, NY 14467
Jose R
Job Details: 12/21/2023
Customer complaint was that the unit was not working when diagnosing unit vowed that the customer had a bad gear case went ahead and ran a test mode and when it went into a spin mode the unit would be making a loud grinding noise if customer wants to go along with repair would need gearcase but they will be exploring your options and will get back to us if wanting to go along with the repair
We serviced a
electrolux dryer
Near Webster, NY 14580
Chris
Job Details: 12/21/2023
Replaced control board and tests ok
We serviced a
LG Oven
Near Macedon, NY 14502
Derek
Job Details: 12/21/2023
Replaced the bake igniter it was t working it was burnt out.
We serviced a
Maytag Dishwasher
Near Fairport, NY 14450
Derek
Job Details: 12/21/2023
Replaced the water inlet valve.
We serviced a
ge Washer
Near Rochester, NY 14609
Jose D
Job Details: 12/21/2023
Customer states the unit was making a noise, but it was a normal noise coming from the drain pump when it has no water to push out. Advised the customer to take a video so I can have a better idea of the exact noise she is talking about. Other then that the unit is working fine. Customer will like the receipt mailed to her.
We serviced a
MAytag Stove
Near Ontario, NY 14519
Chris
Job Details: 12/21/2023
Replaced updated bake/broil ignition harness and unit now lights properly
We serviced a
matytag dryer
Near Fairport, NY 14450
Tina
Job Details: 12/21/2023
Needed a new heating element and maintenance kit. Decided to get new appliances
We serviced a
ge washer
Near Rochester, NY 14604
JK
Job Details: 12/21/2023
Unit 1 Haier: washer dryer cabinet vibrating causing noise when load is in machine on medium spin recommended putting vibration pads under feet if that doesn't work will need sound damper padding. Unit 2 LG: Unit out of level releveled unit ran and tested all is testing good suggest vibration feet for machine.
We serviced a
Bosch Refrigerator
Near Rochester, NY 14625
Chris
Job Details: 12/20/2023
Needs dispenser motor assy estimate approx 350 plus tax and shipping would be due No repair at this time
We serviced a
whirlpool oven
Near Fairport, NY 14450
Derek
Job Details: 12/20/2023
Ran at 450 for 30 min and found nothing unusual about the oven or and foul smells.
We serviced a
whirlpool refrigerator
Near Rochester, NY 14623
Jose R
Job Details: 12/20/2023
Customer needed freezer bin to be installed and also wanted a dryer vent clean went ahead cleaned out vent and made sure the bin in the freezer was put in right both units are operating with in specs complete
We serviced a
Whirlpool Refrigerator
Near Rush, NY 14543
Derek
Job Details: 12/20/2023
I pulled the back plate off the freezer and cleaned out the drain hose. I also ran a brush through the hose to clean the gunk out. Fridge was defrosted when I got here so there wasn?t any ice. It should would good now that the hose is cleared out.
We serviced a
Whirlpool refrigerator
Near Rush, NY 14543
Derek
Job Details: 12/20/2023
Needs an ice make possible the water filter housing it?s leaking. Told $500 for ice make and possibly another 150 for filter housing and lines. They are going to discuss the repair.
We serviced a
GE Dishwasher
Near Webster, NY 14580
Chris
Job Details: 12/20/2023
Needs control but part is NLA No email address
We serviced a
Whirlpool Washer
Near Ontario, NY 14519
Jose D
Job Details: 12/20/2023
The wires to the drain pump were disconnected, therefore the washer would not drain. Reconnected the wires, ran and tested, the washer now drains properly.
We serviced a
Whirlpool Range
Near Penfield, NY 14526
Tina
Job Details: 12/20/2023
Customer stated oven not getting to temp. I noticed the door also opens further down than it should and it doesn?t close all the way. I turned oven on and let it get to temp then recorded temperature of hi and lows for 5x and the median was 338?. With the door not closing all the way that would account for the 12? difference in temp. Also the knobs and panels around them were burning to the touch due to door not closing properly and heat escaping. Customer are going to get a new oven
We serviced a
whirlpool washer
Near Fairport, NY 14450
JK
Job Details: 12/20/2023
Ran washer through service mode no faults found, ran a calibration mode to recalibrate all components, check for errors and diagnostic cycles all is running good, put a load of wet towels in ran a drain and spin all is running and working good.
We serviced a
samsung Dryer
Near Ontario, NY 14519
Chris
Job Details: 12/20/2023
Cleaned dryer cabinet and repaired 2-3ft section of vent Recommend leaving dryer pulled out away from wall alittle farther than it was so vent does not get crushed/ ripped again
We serviced a
LG Washer
Near Victor, NY 14564
Tina
Job Details: 12/20/2023
Washer was getting an LE error code and wouldn?t spin. In gaged out the RPS sensor and it?s now working without issues.
We serviced a
Ge stove
Near East Rochester, NY 14445
Jose D
Job Details: 12/20/2023
The oven needs a new heating element. The customer will look into getting a new oven due to the price and age.
We serviced a
GE DIshwasher
Near Rochester, NY 14622
Jose R
Job Details: 12/20/2023
Customer complaint was that the unit was leaking when diagnosing unit seen leak coming from valve went ahead and replaced valve now unit is operating with in specs complete
We serviced a
Kitchenaid Refrigerator
Near Victor, NY 14564
Tina
Job Details: 12/20/2023
Condenser van is not working and it?s not receiving voltage from board. Both parts and have ordered. Board as not needed. Since the fan had been off so long it showed it wasn?t getting voltage from board but once new fan was put in it worked without issues. The old fan was getting so hot it would not run and show no voltage from board.
We serviced a
Samsung refrigerator
Near Rochester, NY 14616
Cristian
Job Details: 12/20/2023
Replace icemaker wait 24 hours for Ice-maker to make ice .
We serviced a
GE OVEN
Near Ontario, NY 14519
Cristian
Job Details: 12/20/2023
Older GE downs stairs parts not available Ge in kitchen was working normal didn?t see no issues
We serviced a
Samsung Refrigerator
Near Rochester, NY 14619
Cristian
Job Details: 12/20/2023
We will need French assembly
We serviced a
Kenmore washer
Near East Rochester, NY 14445
Jose D
Job Details: 12/20/2023
Washer not agitating on site. Washer has multiple issues. Stuck key code, basket speed fault, shifter fault and a bearing issue.
We serviced a
Samsung Stove
Near Rochester, NY 14609
Jose R
Job Details: 12/20/2023
Customer complaint was that the oven was not working when fishy unit viewed that customer had a bad igniter went ahead and replaced igniter now unit is opera with in specs complete
We serviced a
Ge Washer
Near Rochester, NY 14604
Cristian
Job Details: 12/20/2023
Customer complain about a gunky smell this tub is metal they had the unit over 4 years only thing I took apart the washer and cleaned the pulsator also did recommend use afresh multiple times with vinegar. There really nothing much we can do .
We serviced a
Hotpoint Oven
Near Rochester, NY 14609
Jose R
Job Details: 12/20/2023
Customer complaint was the the oven won?t work when diagnosing unit could not find model number and there was infestation everywhere customer will be exploring there options on a new unit
We serviced a
Frigidaire Dishwasher
Near Rochester, NY 14612
Jose R
Job Details: 12/20/2023
Customer complaint was that the pump would run non stop when diagnosing unit the bottom tray was bone dry and signs of leak went ahead and replaced pressure sensor and it started to work when it got done filling leak was coming from circulation motor customer will be exploring there options on a new unit complete
We serviced a
Bosch Refrigerator
Near Webster, NY 14580
Chris
Job Details: 12/20/2023
Needs at least inlet assy estimate approx 265 plus tax and shipping would be due No repair at this time and part is on back order with no ETA Unable to diag farther untill inlet is replaced
We serviced a
Whirlpool Dryer
Near Webster, NY 14580
Jose D
Job Details: 12/20/2023
Squeaking noise on site. The dryer needs both supporter wheels replaced. Fixed the issue with the whirlpool repair kit. Ran and tested, the dryer no longer makes the squeaking noise.
We serviced a
ge Dishwasher
Near Fairport, NY 14450
Derek
Job Details: 12/20/2023
Kitchenaid dishwasher f5e1 error code door latch. I replaced the door switch. I tested it the unit is working and washing. I mounted the dishwasher to the cabinets it was loose and sliding out.
We serviced a
frigidaire oven
Near Webster, NY 14580
Chris
Job Details: 12/20/2023
Replaced bake igniter and unit tests ok drawing approx 3.32amps
We serviced a
GE Dishwasher
Near Fairport, NY 14450
Tina
Job Details: 12/20/2023
UI is just flashing, tried to hook smart HQ up to it and it would let me get in it but would not work to turn anything on. There is also a firmware update but it would not do that either. Let customer know the board is bad and he would need that and UI. Customer is going to get a new appliance
We serviced a
Kenmore Dryer
Near Pittsford, NY 14534
Tina
Job Details: 12/20/2023
Dryer is running but when you turn it on you hear the motor make a funny sound but it still turns on and heats without issues. Customer is going to use till it breaks
We serviced a
Kenmore Washer
Near Victor, NY 14564
Tina
Job Details: 12/20/2023
Customer stated it only leaks on large load so I filled the washer and ran it and it started leaking. Its coming from where the gear case is going up into the tub. This is an original kenmore and customer assumed it was a hose but since it?s not they are just going to get a new one.
We serviced a
Samsung Dishwasher
Near Spencerport, NY 14559
JK
Job Details: 12/20/2023
Bottom right door seal torn and causing slow leaky by door seal will need to be replaced to correct issue. 12-20-23: Replaced door seal ran and tested for leaks all is leak free and running good, suggest to move silverware holder to front of bottom rack to keep from ripping door seal from silverware items.
We serviced a
Frigidaire refrigerator
Near Webster, NY 14580
Chris
Job Details: 12/20/2023
Replaced evaporator fan motor and checks ok
We serviced a
GE Dryer
Near Webster, NY 14580
Chris
Job Details: 12/20/2023
Replaced defective gas valve coils and unit checks ok. Vent was disconnected from exterior vent fixture - I reattached as well as possible but may need a contractor to replace exterior vent fixture in basement window if falls off again.
We serviced a
thermador oven
Near Rochester, NY 14607
JK
Job Details: 12/20/2023
Main display is not lighting up can not see any temps or anything to set unit with, if problem returns will have to send boards to get rebuilt since all are NLA. 12-20-23: Replaced washer shocks ran and tested all and all is running good with normal front load bounce
We serviced a
Samsung Dryer
Near Rochester, NY 14623
Jose R
Job Details: 12/19/2023
Customer complaint was that the unit was not heating up when diagnosing unit viewed that the thermal cut off fuse was bad replaced fuse and confirmed that the unit is venting out right unit operating with in specs complete
We serviced a
whirlpool dishwasher
Near Rochester, NY 14612
Jose R
Job Details: 12/19/2023
We serviced a
Hotpoint Washer
Near Rochester, NY 14606
Jose D
Job Details: 12/19/2023
Start timer is damaged. It will need a new start timer. I replaced the start switch, the dryer now goes into cycle and works properly.
We serviced a
Magic Chef Refrigerator
Near Rochester, NY 14609
Jose R
Job Details: 12/19/2023
Customer complaint was that there was no cooling in both compartments when diagnosing unit viewed that there was not a full frost pattern just partial frost indicating a compressor issue land lord will be exploring his options on a new one complete
We serviced a
Whirlpool Dryer
Near Rochester, NY 14604
JK
Job Details: 12/19/2023
Replaced condenser drain pump ran and tested all is quiet and running good.
We serviced a
Maytag Oven
Near Pittsford, NY 14534
Chris
Job Details: 12/19/2023
Tested oven temp and wrote down the high and low temp over 5 times and the median was 340? so the oven was calibrated and temps were taken again and it?s at correct temp.
We serviced a
Samsung Oven
Near Rochester, NY 14625
Chris
Job Details: 12/19/2023
Replaced bake igniter and unit heats properly
We serviced a
Samsung Washer
Near Palmyra, NY 14522
Derek
Job Details: 12/19/2023
Replaced he shock absorbers and tested with a small load. The washer is working great now.
We serviced a
GE refrigerator
Near Webster, NY 14580
Chris
Job Details: 12/19/2023
Replaced boiler assy and associated updated parts, updated software to latest version and unit now brews coffee
We serviced a
Whirlpool Dishwasher
Near Brighton, NY 14620
Jose R
Job Details: 12/19/2023
Customer complaint was that the unit was not getting hot enough when diagnosing unit it was giving a 1 flash then a 7 count behind it indicating a heating issue when running diagnostics the electric was in and hot if customer wants to go along with repair would recommend to replace both element which customer has and control board (W11087207) Would have to charge 200 for labor because the way the unit is installed
We serviced a
frigidaire refrigerator
Near Rochester, NY 14622
Jose R
Job Details: 12/19/2023
Customer complaint was that the unit was leaking went ahead and cleaned out the drain hole and made sure heater bar was working as well and also cleaned out the drain hose to make sure that it is not clogged and everything is good and working with in specs complete
We serviced a
lg refrigerator
Near Victor, NY 14564
Derek
Job Details: 12/19/2023
FF code is freezer fan. I pulled the freezer apart and found one of the plugs wasn?t fully connected and loose. I plugged back in and made sure the locking clasp was fully seated. Put back together and the coder went away.
We serviced a
LG Oven
Near Fairport, NY 14450
Tina
Job Details: 12/19/2023
Side of door is cracked and melt all safety cover is bent. Customer is going to let us know if he decides to fix it because it still works perfectly
We serviced a
Samsung Washer
Near Farmington, NY 14425
Cristian
Job Details: 12/19/2023
Replace clutch assembly tested unit working normal now . Will recommend pull Stater #DC97-20884A
We serviced a
Kenmore Dryer
Near Rochester, NY 14610
Jose D
Job Details: 12/19/2023
Dryer vent was full of lint. Removed the lint with the brush tool.
We serviced a
GE dishwasher
Near Rochester, NY 14607
Cristian
Job Details: 12/19/2023
Replace flood switch for the error code and did a software update done .
We serviced a
Samsung Dryer
Near Fairport, NY 14450
Jose D
Job Details: 12/19/2023
Unit will not run on site. The dryer has damaged wires going into the heating element, and into the main board coming from the control board. Reconnected the wires and the unit still won't run. Possible main board malfunction.
We serviced a
LG refrigerator
Near Macedon, NY 14502
Derek
Job Details: 12/19/2023
I checked the board for voltages,- right down to the compressor. The compressor doesn?t sound like it?s running right. It barely makes a noise a low hum. It?s room temperature and not even warm.u it has warranty through lg Ken?s going to call to have it fixed.
We serviced a
Kitchenaid Dishwasher
Near Rochester, NY 14618
Cristian
Job Details: 12/19/2023
Will recommend wash motor
We serviced a
kitchenaid refrigerator
Near Pittsford, NY 14534
Cristian
Job Details: 12/19/2023
Replace icemaker board wait 24 hours for Icemaker to make ice
We serviced a
maytag refrigerator
Near Rochester, NY 14618
Tina
Job Details: 12/19/2023
Called when I was on my way and left message then when I got here I knocked and range bell then called and said I was outside and no one answered call or came to door. Left a card in door. Ice maker not working. Customer is going to wait till fridges goes cuz it?s over 10 years old.
We serviced a
Whirlpool Dryer
Near Penfield, NY 14526
Jose D
Job Details: 12/19/2023
The thermal fuse did not pass the continuity test. Dryer will need a new thermal fuse. I replaced the thermal fuse, the dryer now heats up and works properly. Dryer venting is short, and is located on the second floor, and does not need to be cleaned.
We serviced a
Whirlpool refrigerator
Near Rochester, NY 14616
JK
Job Details: 12/19/2023
Refrigerator drain clogged cleared drain moved drain heater back to proper positioning tested all and all is draining good, replaced bottom drawer supports and all is working good.
We serviced a
maytag refrigerator
Near Rochester, NY 14624
JK
Job Details: 12/19/2023
Defrost thermostat blown and will need to be replaced to correct frosting issue. 12-19-23: Replaced defrost thermostat harness allowed to cool down and tested heating all is working good.
We serviced a
GE Dishwasher
Near Rochester, NY 14606
Cristian
Job Details: 12/19/2023
Didn?t see no issue with the draining ran unit multiple times and water drain fine there was no left over water inside the unit after the drain Mode .
We serviced a
multi refrigerator
Near East Rochester, NY 14445
Jose R
Job Details: 12/19/2023
Customer complaint is that the fridge door is cold and that the garage refrigerator has a bunch of water building up into the fridge . Confirmed that the fridge inside the home is working with in specs has a full frost pattern and that the fan is spinning fine . The unit outside has the drain hole clogged up inside the freezer allowing the water to drip inside the fridge customer will need a coil cleaning and would be working with in specs but customer stated she did not want it done now want to handle it after the holidays or when the weather is better complete
We serviced a
LG dryer
Near Penfield, NY 14526
Chris
Job Details: 12/19/2023
Found lower burner Tco tripped, reset and unit heats - if problem returns recommend new thermostat kit and vent double checked /cleaned approx 200.00 plus tax would be due
We serviced a
maytag washer
Near Fairport, NY 14450
Tina
Job Details: 12/19/2023
Drain hose has a crack in it and is leaking water. A new one is being ordered. 12/19 the old drain hose had been rubbing again the cement wall and it caused it to wear down and a hold formed. A new hose was installed and there is no more leaking.
We serviced a
GE Refrigerator
Near Rochester, NY 14609
Jose R
Job Details: 12/18/2023
Customer complaint was that the fridge was not cooling when diagnosing unit viewed all the cooling comes from the freezer and was not seeing the fan spin if customer wants to go along with the repair would recommend fan motor and control board