We serviced a
LG refrigerator
Near Rochester, NY 14623
Cristian
Job Details: 11/22/2023
Replace fridge door gasket
We serviced a
Maytag Washer
Near Rochester, NY 14613
JK
Job Details: 11/22/2023
Unit will need main pcb and UI control and lid lock due to age unit is not repairable
We serviced a
Samsung Stove
Near Webster, NY 14580
Chris
Job Details: 11/22/2023
Replaced led display badge and tests ok No email
We serviced a
Kenmore Oven
Near Webster, NY 14580
Tina
Job Details: 11/22/2023
Oven was not going past pre heat and igniter was checked and it was only at 2.5amps so a new one was installed and it?s now getting 3.3 amps and getting to correct temp. Customer is just going to deal with the seal
We serviced a
Whirlpool DRYER
Near West Henrietta, NY 14586
Jose R
Job Details: 11/22/2023
Took apart dryer, greased moving components. everything quiet now
We serviced a
Maytag Dishwasher
Near Irondequoit, NY 14617
JK
Job Details: 11/22/2023
Upper dishrack slide broken and will need to be replaced. Upper adjust slide L/H: W11259785 Upper adjust slide R/H: W11259786 11-22-23: Replaced both upper rack slides ran and tested all for leaks and operation all is leak free and running good.
We serviced a
GE Refrigerator
Near Rochester, NY 14616
Cristian
Job Details: 11/22/2023
Replace fan motor and software update tested unit working normal now
We serviced a
Kitchen Aid Dishwasher
Near Pittsford, NY 14534
Tanner
Job Details: 11/22/2023
Complaint of no wash. Following errors F6E4 float switch open F6E1 low or no water F5E2 door stuck closed F2E1 stuck key Ran auto diagnostic and unit fills and operates. Completes cycle without issue. Ran subsequent test without issue. Confirmed float switch is down and no debris lodged under. Customer advised most likely that float was stuck up due to debris or soap build up. Customer educated on checking float.
We serviced a
Kitchenaide Cooktop
Near Fairport, NY 14450
Tina
Job Details: 11/22/2023
Installed electric cooktop. Tested everything before I left and it?s working without issues.
We serviced a
Samsung refrigerator
Near Rochester, NY 14618
Tanner
Job Details: 11/22/2023
Complaint of ice in Freezer. Measured 38 degrees in FF and 9 degrees in FZ. FZ full of frost. Continents preventing door from closing all the way. Removed excess contents. Defrosted freezer.
We serviced a
Speedquen Washer
Near Ontario, NY 14519
Chris
Job Details: 11/22/2023
Replaced pump kit and missing pump hangers and unit tests ok Cleaned fabric dispenser as well. See notes
We serviced a
Viking Oven
Near Rush, NY 14543
Tanner
Job Details: 11/22/2023
Complaint of no bake and intermittent no light of right front burner. Right front ignition switch not igniting consistently like other burners. Quote for burner repair on separate work order. Unit has two bake igniters and only 1 ignites at just 2.8 amps. Confirmed 120 VAC to dead igniter. Needs both igniters. One is completely open other is not pulling proper amperage to function properly. Replaced both igniters. Tested via 300 degree bake and unit tested good.
We serviced a
kitchenaid microwave
Near Victor, NY 14564
Chris
Job Details: 11/22/2023
Replaced mag and unit started working . Don?t think the error stored in the computer was recent
We serviced a
Kenmore Washer
Near Rochester, NY 14610
Jose R
Job Details: 11/22/2023
Customer unit was leaking from the front when diagnosing it vowed that the filter was not tightened all the way went ahead and tightened it now unit is operating with in specs complete
We serviced a
Whirlpool Oven
Near Webster, NY 14580
Chris
Job Details: 11/22/2023
Sealed oven vent as well as possible needs oven control if problem persists Est approx 374 plus tax and shipping would be due
We serviced a
Samsung Washer
Near Fairport, NY 14450
Tina
Job Details: 11/22/2023
Customer needs new washer boot, counter weights and inner tub. Inner tub is falling apart and tearing the boot and the counter weights are also falling apart. Customer is going to get a new washer.
We serviced a
Maytag Washer
Near Farmington, NY 14425
Derek
Job Details: 11/22/2023
Found a cat toy stuck in the belt and pulley system
We serviced a
Maytag Dryer
Near Fairport, NY 14450
Tina
Job Details: 11/22/2023
Took out old venting and Used flex venting, tape and clamps to installed brand new. Drying is running and vent is working without issues.
We serviced a
GE Washer
Near Irondequoit, NY 14617
Tanner
Job Details: 11/22/2023
Complaint of noise and no wash. Broken drive shaft. Shaft is part of basket assembly. Seals not sold separately must also order rear tub assembly. Customer will call if they opt for repair.
We serviced a
Whirlpool Refrigerator
Near Penfield, NY 14526
Jose R
Job Details: 11/22/2023
Replaced fan motor with wire harness assembly and also replaced the main board inform customer to monitor unit unit should be operating with in specs complete
We serviced a
Kenmore Fridge
Near Victor, NY 14564
Derek
Job Details: 11/22/2023
Replaced the led bulb fixture and it?s working fine now.
We serviced a
samsung dryer
Near Macedon, NY 14502
Derek
Job Details: 11/22/2023
Replaced he heater element and the idler pullly that was worn out.
We serviced a
Samsung Range
Near Rochester, NY 14622
Jose D
Job Details: 11/22/2023
Oven does not properly reach it's tempature when using the bake option. Works fine on conventional bake, and the burners work fine. The oven is showing that its finished pre heating when it has not. The temp sensor is potentially faulty. Recommending to replace the temp sensor. Temp sensor did not fix the issue. There is no information or parts diagram related to the ovens model number. Would recommend the customer to call Samsung for more informatiion.
We serviced a
Kenmore Washer
Near Irondequoit, NY 14609
Jose D
Job Details: 11/22/2023
Customer state the washing machine has an intermittent issue, where the basket seems to get jammed. Would recommend replacing the basket drive and block to correct the issue. Customer will call back if she wants to go through the repair.
We serviced a
FRIGIDAIRE Range
Near North Chili, NY 14514
JK
Job Details: 11/22/2023
Main control has F11 error code tried to reset unsuccessful, main PCB will need to be replaced along with overlay and unit has a short in terminal block customer will need the following parts. Main PCB: 5304495521 Overlay: 316419828 Terminal block: 5303935271
We serviced a
samsung washer
Near Irondequoit, NY 14617
Jose D
Job Details: 11/22/2023
Upon doing the drain pump repair I noticed there is damage on top of the door boot seal. Unfortunately did not notice the damage during the first diagnosis. But the washer will need a new door boot seal. I replaced the door boot seal, no signs of water leaks, and the washer now drains the water out.
We serviced a
Whirlpool Oven
Near Irondequoit, NY 14617
JK
Job Details: 11/22/2023
Upper blower fan frozen and will need to be replaced. Replaced upper fan ran and tested all and all is working.
We serviced a
Samsung Washer
Near Rochester, NY 14620
Cristian
Job Details: 11/22/2023
Replace drain pump tested unit working normal now
We serviced a
electrolux Microwave
Near Pittsford, NY 14534
Cristian
Job Details: 11/22/2023
Fridge-cleaned out drain plug drains down fine now . Microwave will recommend board and new connection to relay on board ,
We serviced a
lg oven
Near Walworth, NY 14568
Tina
Job Details: 11/22/2023
Broiler was working but when baking an F9 error. The igniter was bad so a new one was installed and it now gettin to temp without issues.
We serviced a
samsung Dryer
Near Penfield, NY 14526
Jose D
Job Details: 11/22/2023
Cleaned the dryer vent. And cleaned the vent connection behind the dryer.
We serviced a
Bosch refrigerator
Near Webster, NY 14580
Chris
Job Details: 11/22/2023
Needs filter and housing left water off to fridge Disposal port knock out still in place- removed and unit drains but drain hose end has a split and recommend replacing to avoid water leaks
We serviced a
whirlpool oven
Near Marion, NY 14505
Derek
Job Details: 11/22/2023
Installed the wall oven and new harness. Ram and tested good.
We serviced a
samsung Washer
Near Rochester, NY 14604
JK
Job Details: 11/21/2023
Unit 1: bolt broken in main tub not cost affective to repair, salvaged usable parts Unit 2: ran through service mode no error codes checked for leaks and operation all is leak free and running good. Unit 3: RPS sensor bad replaced ran and tested all and all is running and working good. Unit 4: RPS sensor bad on order will replace when comes in. Dishwasher 1: Drain pump bad and will need to be replace Unit 1203
We serviced a
Kenmore Ove
Near Rochester, NY 14609
Jose D
Job Details: 11/21/2023
No heat on site when using the brake feature on the oven. The igniter is showing a 2.1 amperage, it should be atleast 3.3. the igniter will need to be replaced. I replaced the igniter, the oven now works when using bake. Ran and tested, everything is working properly now.
We serviced a
GE Dryer
Near Rochester, NY 14612
Jose D
Job Details: 11/21/2023
Removed the objects from the lint trap towards the blower wheel. Ran and tested, the dryer works fine and is giving off good heat.
We serviced a
frigidaire dishwasher
Near Victor, NY 14564
Derek
Job Details: 11/21/2023
There was water in the drip pan. I vacuumed it all out and ran the dishwasher. I cannot find a leak anywhere that would?ve filled up the drip pan. I ran for a solid 25min and no issues.
We serviced a
Kenmore Dry
Near Rochester, NY 14618
Jose R
Job Details: 11/21/2023
Customer unit had not heat when diagnosing unit viewed that they had a bad thermal fuse went ahead and replaced fuse now unit is operating with in specs also did a short vent cleaning now unit is operating with In specs
We serviced a
Whirlpool refrigerator
Near Webster, NY 14580
Cristian
Job Details: 11/21/2023
If customer calls back will recommend fan motor and please keep fridge on
We serviced a
GE Washer
Near Rochester, NY 14610
Jose D
Job Details: 11/21/2023
Unit will not spin or agitate on site. Motor inverter board is faulty. No inverter board lights are visible to determine what the problem is. Unit will need a new motor inverter board.
We serviced a
LG Oven
Near Webster, NY 14580
Chris
Job Details: 11/21/2023
Found loose connector at broil element , repaired and appears ok
We serviced a
whirlpool garbage disposal
Near Webster, NY 14580
Chris
Job Details: 11/21/2023
Cleared disposal had several fish tank rocks stuck causing jam. Refrigerator needs defrost parts and water leak repaired Turned off water to fridge and left unplugged to defrost so unit does not burn up compressor Estimate approx 335 plus tax and shipping would be due on return Home owner not present, called no answer again - mother in law says they have some warranty on fridge
We serviced a
Frigidaire Dryer
Near Rochester, NY 14612
Jose R
Job Details: 11/21/2023
Customer has a bad motor and will be exploring there options on a brand new unit complete
We serviced a
frigidaire Washer
Near Rochester, NY 14626
Cristian
Job Details: 11/21/2023
If customer calls back will recommend door switch cover .
We serviced a
GE Microwave
Near Penfield, NY 14526
Chris
Job Details: 11/21/2023
Replaced door interlock switches and unit tests ok
We serviced a
Maytag Washer
Near Webster, NY 14580
Chris
Job Details: 11/21/2023
Cleaned fabric softener cup , was plugged with residual softener
We serviced a
`Maytag wASHER
Near Rochester, NY 14624
Jose R
Job Details: 11/21/2023
Could not remove pal stator and it was stuck customer seems to have a bad actuator and a bad hub customer would be exploring there options on a new unit complete
We serviced a
Kenmore Oven
Near Rochester, NY 14616
Cristian
Job Details: 11/21/2023
replace igniter tested unit working normal now
We serviced a
Maytag Washer
Near Rochester, NY 14612
Jose R
Job Details: 11/21/2023
Customer unit would not go into a agitation mode when diagnosing unit viewed that the arm on the actuator was crack was not allowing it to work properly went ahead and replaced actuator now unit is operating with in specs complete
We serviced a
Maytags Washer
Near Irondequoit, NY 14617
Cristian
Job Details: 11/21/2023
Dryer replace door switch , washer replace door switch and ACTUATOR tested both unit working normal now make sure always washer is leveled floor is not the greatest.
We serviced a
Kenmore Washer
Near Pittsford, NY 14534
Tina
Job Details: 11/21/2023
Washer needed new lid switch and latch tightened. Dishwasher needed a new board s customer is going to get new appliance Refrigerator drain was clogged and ice was building up in the freezer and leaking n the floor. The ice was defrosted and tube was cleaned.
We serviced a
samsung oven
Near Rochester, NY 14618
Tina
Job Details: 11/21/2023
11/21 installed new board for range and tested everything. It?s working without issues.
We serviced a
Kitchen Aid Oven
Near Hilton, NY 14468
JK
Job Details: 11/21/2023
Blower fan making a noise unable to replicate on site customer had recording of sound being make and from sound if problem returns will need part upper fan only.
We serviced a
GE refrigerator
Near Rochester, NY 14607
Cristian
Job Details: 11/21/2023
Replace inverter board under warranty wait 24 to 48 hours for proper cooling .
We serviced a
Samsung Refridgerator
Near Victor, NY 14564
Tina
Job Details: 11/21/2023
Installed temp sensor and drainage kit
We serviced a
frigidaire Oven
Near Irondequoit, NY 14617
Jose R
Job Details: 11/21/2023
Customer had a bad igniter not providing any amps went ahead and replaced igniter now unit is operating with in specs complete
We serviced a
ge refrigerator
Near Pittsford, NY 14534
Tina
Job Details: 11/21/2023
Dispenser isn?t working, water valve isn?t working and ice maker is working. Customer is going To get new appliance due to This one being 15 years old
We serviced a
Kitchen Aid Oven
Near Pittsford, NY 14534
Tina
Job Details: 11/21/2023
Customer used self clean the oven stopped working, the TCO blew s a new one was needed. One was installed and oven working without issues
We serviced a
Samsung Oven
Near Henrietta, NY 14467
Jose D
Job Details: 11/21/2023
Everything is working good except the broiler igniter. The broiler igniter is faulty and would need to be replaced. I replaced the broiler igniter, ran and tested, the broiler is now working properly.
We serviced a
Bosch Diswasher
Near Webster, NY 14580
Chris
Job Details: 11/21/2023
Cleaned filter screen , advised customer on soap use and soil issues Unable to adjust or alter farther
We serviced a
kitchenaid dishwasher
Near Pittsford, NY 14534
Tanner
Job Details: 11/20/2023
Complaint of no drain. Pump runs but no discharge. Filter is clear. Cannot vacuum water brought lines. Drain lines clogged. Ordering check valve assemble and 6 foot drain extender as unit is not directly adjacent to sink. Installed drain line with extension. Tested via autodiagnostic cycle and unit tested good.
We serviced a
Whirlpool Dishwasher
Near Irondequoit, NY 14617
Jose R
Job Details: 11/20/2023
Went ahead and replaced the drain lines and pump now u it is operating with in Specs complete
We serviced a
GE Dryer
Near Fairport, NY 14450
Jose D
Job Details: 11/20/2023
Squeeking noise on site. Dryer duct seal assembly, and top bearing assembly was damaged. Both parts will need to be replaced to correct the issue. Due to the price of the repair, the customer feels its best to just get a new dryer.
We serviced a
maytag oven
Near Irondequoit, NY 14622
Jose R
Job Details: 11/20/2023
PO / Claim # 1772618 Customer has a bad Range Oven Control Board (WPW10655837) would need to be replaced unit beeps non stop with no error codes displaying also cx states the unit had spit f2e0 which is stating it has a shorted touch pad and range oven control comes with board and display at the same time
We serviced a
Lg Washer
Near Pittsford, NY 14534
Cristian
Job Details: 11/20/2023
Replace dispenser tested unit no leaks .
We serviced a
Whirlpool Washer
Near Brockport, NY 14420
JK
Job Details: 11/20/2023
Ran through service mode all is draining good if problem returns will need drain pump.
We serviced a
Maytag Dryer
Near Rochester, NY 14612
Jose R
Job Details: 11/20/2023
Customer had a bad flower wheel went ahead and replaced wheel now unit operating with in spec
We serviced a
Kenmore Washer
Near Macedon, NY 14502
Derek
Job Details: 11/20/2023
I ran the unit a few times and found nothing wrong and it seems to be working good. I went into diagnostic and found that there was oversuds and a stuck button key.
We serviced a
Maytag Washer
Near Honeoye Falls, NY 14472
Tanner
Job Details: 11/20/2023
Tub ring and bellow unseated from front fascia. There is a crack in the bellow. Reinstalled bellow and tested via rinse and spin. Unit leaks substantial. Needs new bellow. Installed new bellow gasket. Tested via rinse and spin and unit tested good.
We serviced a
GE Range
Near Penfield, NY 14526
Tanner
Job Details: 11/20/2023
Complaint of unit not baking. No igniter glow. Confirmed 120;VAC to igniter. Replaced igniter. Tested via 250 degree bake and unit tested good. Fridge- complaint of intermittent no dispense of ice. Measured 45 degrees in FF section. Errors stored for defrost run times from 4 days ago. Inspected Evap and no defrost issue present.thermistors measuring in line with temp gun. Customer t continue to monitor. Could not reproduce complaint.
We serviced a
Kenmore oven
Near Palmyra, NY 14522
Derek
Job Details: 11/20/2023
$575 to have the board sent out and rebuilt plus bake element on the lower oven. WB44K5013 Is he bake element. Told 2 week turn around . She will call us and let us know her decision.
We serviced a
Kenmore Refrigerator
Near Pittsford, NY 14534
Tanner
Job Details: 11/20/2023
Complaint of fan noise. Ice build up on back of evaporator. Measured 36 in FF and 6 in FZ. Customer states they did self defrost with hair dryer. Measured 29.7 hums through defrost circuit proving good element and bi metal. Measured defrost sensor at 67.6 k ohms an equivalent of approximately 5 degrees F. A proper reading. Defrost sensor is testing within range. Defrost circuit is closed. ACU not turning on defrost. Needs new ACU. ACU NLA.
We serviced a
Whirlpool Washer
Near Pittsford, NY 14534
Cristian
Job Details: 11/20/2023
We serviced a
frigidaire refrigerator
Near Pittsford, NY 14534
Cristian
Job Details: 11/20/2023
Seal system issue Customer will need to get compressor checked .
We serviced a
Stove Thermador
Near Rochester, NY 14625
Chris
Job Details: 11/20/2023
Needs electrodes and retainers , but to repair burners are seized and will need to be drilled But parts are NLA and we are unable to repair
We serviced a
Frigidaire refrigerator
Near Walworth, NY 14568
Chris
Job Details: 11/20/2023
Ice maker arm in off position, put down and installed in different hole - moves much more freely. If unit has more issues needs icemaker replaced
We serviced a
whirlpool dryer
Near Rochester, NY 14625
Chris
Job Details: 11/20/2023
Vacuumed inside front of dryer and cleaned short run of venting
We serviced a
Samsung refrigerator
Near Hilton, NY 14468
JK
Job Details: 11/20/2023
Refrigerator will need evap cover complete along with defrost thermostat, icemaker kit, customer will replace unit due to age of appliance.
We serviced a
LG Dryer
Near Fairport, NY 14450
Cristian
Job Details: 11/20/2023
Replace belt and thermostat
We serviced a
Whirlpool Washer
Near Irondequoit, NY 14617
Jose D
Job Details: 11/20/2023
Unit passed the diagnostic test. Ran a drain and spin cycle and the unit went out of balance. Would recommend replacing the suspension rods. Customer will call back if she wants to go through the full repair.
We serviced a
Whirlpool Fridge
Near Webster, NY 14580
Cristian
Job Details: 11/20/2023
Cleaned out Icemaker water pipe wait 24 to 48 hours for icemaker to make ice
We serviced a
Whirlpool Dryer
Near Webster, NY 14580
Chris
Job Details: 11/20/2023
Replaced maintenance kit due to bad roller/support rollers and unit sounds and operates properly. Is still a slight knocking noise from rear bulkhead that I am unable to correct , possible rear bulkhead is warped / bent
We serviced a
Ge Wall Oven
Near Victor, NY 14564
Derek
Job Details: 11/20/2023
Weds a new board wb27x25554 $400.00
We serviced a
ge dryer
Near Rochester, NY 14626
JK
Job Details: 11/20/2023
Completed a vent cleaning and all is clean temperatures are high side 190? kick on temperatures are 140? all is working and operating good instructed customer on a power vent due to overall length of duct line.
We serviced a
LG Washer
Near Fairport, NY 14450
Tanner
Job Details: 11/20/2023
Complaint of on washer. Pump runs but no production. Needs drain pump. Replaced drain pump. Tested unit and unit tested good. Dishwasher- complaint of intermittent no operation. Unit not operating on service call. Power tested good. Software tool not reading machine. Unable to correct through software update. Quoted for PCB and UI. Quote on different work order.
We serviced a
GE Washer
Near Penfield, NY 14526
Tanner
Job Details: 11/20/2023
Complaint of no operation. Confirmed 120;VAC to unit. Unable to perform software updates to correct known GE board failures. Quoted for new boards. Customer looking at all options.
We serviced a
samsung refrigerator
Near Rochester, NY 14624
Jose R
Job Details: 11/17/2023
Customer had a bad temperature sensor went ahead and replaced sensor also extended the defrost cycle cleaned up evap cover and made sure the drain hose in the back was clean as well unit operating with in specs complete
We serviced a
kenmore refrigerator
Near Fairport, NY 14450
Jose R
Job Details: 11/17/2023
Replaced ice maker and fan motor and unit did fill with water and fan motor is running with in specs inform customer to monitor unit and educate us on how it goes
We serviced a
whirlpool dryer
Near Victor, NY 14564
Derek
Job Details: 11/17/2023
Long vent cleaning
We serviced a
samsung Washer
Near Rochester, NY 14606
Jose D
Job Details: 11/17/2023
Washing machine has a DE ERROR code on site. Did a hard reset and the washer then unlocked, which the customer also stated he has done, but the error code came back. Ran and tested on a full rinse and spin cycle. Everything seems to be working fine. Advised the customer to call back if it happens again, and would recommend to come back with a new door lock.
We serviced a
Frigidaire Freezer
Near Rochester, NY 14624
Chris
Job Details: 11/17/2023
Cleaned and cleared frozen defrost drain , appears ok and may take up to 24 hours to reach set temperatures
We serviced a
frigidaire oven
Near Rochester, NY 14617
Cristian
Job Details: 11/17/2023
Will recommend board #316472807 so board didn?t work would recommend trying the clock board #808751526 part is out of stock we need to get a hold of customer when marcone email us if they have it .
We serviced a
Electrolux Dryer
Near Webster, NY 14580
Chris
Job Details: 11/17/2023
Found stuck flame sense switch, replaced and unit tests ok
We serviced a
Frigidaire Dishwasher
Near Webster, NY 14580
Chris
Job Details: 11/17/2023
Replaced water level sensor and tests ok
We serviced a
Whirlpool dishwasher
Near Honeoye Falls, NY 14472
Tina
Job Details: 11/17/2023
11/17 installed sump and dishwasher is working without issues and no leaks.
We serviced a
maytag washer
Near Pittsford, NY 14534
Jose D
Job Details: 11/17/2023
The hub for the washer is stripped, I was able to visually see the the hub is not gripping to the shaft. The washer will need a hub replacement. Replaced the hub, the washer now engages in a spin mode. Rotor motor is also stripped, due to repair cost the customer does not wish to have it repaired.
We serviced a
LG Dishwasher
Near Henrietta, NY 14467
Cristian
Job Details: 11/17/2023
Reinstalled bracket it?s nice and tight and secured. Added longer screws .
We serviced a
Maytag Dryer
Near Pittsford, NY 14534
Tina
Job Details: 11/17/2023
Dryer was making a lid squeaking sound, a new maintenance kit was installed that was 4 wheels, belt and idler. Dryer working without sound.
We serviced a
LG Washer
Near Ontario, NY 14519
Chris
Job Details: 11/17/2023
Needs main PCB , no repair at this time. Estimate approx 420 plus tax and shipping would be due if repaired
We serviced a
whirlpool refrigerator
Near Fairport, NY 14450
Derek
Job Details: 11/17/2023
I cleaned out the big chunk of ice in the bottom of the freezer. I pulled it out and cleaned the drain hose for the freezer it was clogged up. The evaporator and evap fan look good.