We serviced a
Frigidaire Microwave
Near Rochester, NY 14604
Jose R
Job Details: 11/14/2023
Replaced magnetron now unit is operating with in specs complete
We serviced a
Frigidaire oven
Near Pittsford, NY 14534
JK
Job Details: 11/14/2023
Wires burnt in terminal box replaced all with new connectors ran and tested all and all is working good.
We serviced a
maytag washer
Near Rochester, NY 14623
Jose D
Job Details: 11/14/2023
Customer wanted to remove the old machine, in substitute for another. Ran and tested his ge washer. The washer is working properly.
We serviced a
Whirlpool refrigerator
Near Honeoye Falls, NY 14472
Cristian
Job Details: 11/14/2023
Arm bar for the icemaker was lose reattached arm bar everything working normal now.
We serviced a
ge washer
Near Honeoye Falls, NY 14472
Tina
Job Details: 11/14/2023
Customer said washer was not going thru spin cycle so cloths were wet when taken out and it seemed out of balance. Hookup up to smart HQ and checked all components and everything is working. There was a software update which stated it helps with out of balance loads so that was installed then a quick wash was ran and it competed without issues.
We serviced a
LG oven
Near Webster, NY 14580
Chris
Job Details: 11/14/2023
Cycled oven at 425 for approx 40 minutes and could not get unit to fail , maintaining good temp the whole time
We serviced a
frigidaire oven
Near Rochester, NY 14620
Tanner
Job Details: 11/14/2023
Installed new pressure regulator. Tested and unit still tested poorly. Installed safety valve. Tested bake and broil 3 times. Unit testing good. Ran preheat to 250 degrees and unit testing good.
We serviced a
Kitchen aid oven
Near Victor, NY 14564
Tina
Job Details: 11/14/2023
Oven won?t come to temp when on bake. New bake element is needed. 11/14 installed new hidden bake element and oven comes to temp without issues.
We serviced a
Maytag dryer
Near Fairport, NY 14450
Derek
Job Details: 11/14/2023
Replaced the motor it wold t turn the dryer over. Ran and tested great.
We serviced a
Maytag dryer
Near Fairport, NY 14450
Derek
Job Details: 11/14/2023
I replaced the timer for the drying cycles. It was very difficult to turn the dial to adjust cycles . I also replaced the knob the inner bushing was missing and the plastic on the knob was cracked. Causing the unit to not change cycles or time. Ran and tested it?s working great now.
We serviced a
MAYTAG Dryer
Near Webster, NY 14580
Chris
Job Details: 11/14/2023
Button from shirt stuck in front glide , removed and noise stopped
We serviced a
Kenmore oven
Near Rochester, NY 14607
JK
Job Details: 11/14/2023
Temperature 1is out of specs causing F10/F31 errors they will need to be replaced to repair. 11-14-23: Replaced both thermostats ran up to max temps and no error codes all is working good.
We serviced a
maytag washer
Near Irondequoit, NY 14617
Jose D
Job Details: 11/14/2023
The washer was not agitating on site. The actuator was faulty. The washer will need a new actuator. Replaced with a new actuator, the washer now agitates and works properly.
We serviced a
samsung refrigerator
Near Rochester, NY 14616
Cristian
Job Details: 11/13/2023
Would recommend Evap cover - Temp sensor - Drain kit -
We serviced a
GE oven
Near Fairport, NY 14450
Tina
Job Details: 11/13/2023
Upper fan was rattling when oven turned on. Gave quote to customer and she decided to decline due to oven being 17 years old.
We serviced a
LG Washer
Near Pittsford, NY 14534
Cristian
Job Details: 11/13/2023
Washer having drain issues on site. The drain pump sounds damaged. The washer will need a new drain pump. Installed the new drain pump, ran and tested, the washer now drains properly.
We serviced a
frigidaire refrigerator
Near Rochester, NY 14624
Cristian
Job Details: 11/13/2023
Check for error codes I got a damper error code and Icemaker is running none stop causing over filling .will recommend replace both parts damper and Icemaker
We serviced a
Bosch dishwasher
Near West Henrietta, NY 14586
Tanner
Job Details: 11/13/2023
Complaint of unable to start cycle. Unit flashing H04 error on arrival. This is an entry error. Customer advised if holding keys or multiple buttons at once can cause this. Stuck key on the UI can also cause this. Able to cancel error holding the reset button. Explained how to properly start a cycle on this unit. Unit fills and advances into wash without issue. Ran unit through first rinse cycle and drained and filled without issue.
We serviced a
Whirlpool washer
Near Rochester, NY 14618
Jose R
Job Details: 11/13/2023
When monitoring customer unit vied that the display will be going crazy with the lights and will not complete the cycle but when running it the second lid time around the unit ran fine if customer would recommend electronic control board and main
We serviced a
LG refrigerator
Near Rochester, NY 14612
Jose R
Job Details: 11/13/2023
Customers complaint was that the unit was not making any ice when looking at everything went ahead and did a soft reset on the unit and hit the test button switch everything was operating with in specs inform customer to monitor unit and if issue happens again will recommend ice maker and water valve assembly
We serviced a
Maytag Washer
Near Penfield, NY 14526
Tina
Job Details: 11/13/2023
Washer was not turning on, checked outlet and the plug had fallen out so I plugged and it back and it?s working without issues. Showed customer that outlet is loose and to check there if it happen again and they should call an electrician to get a new one installed.
We serviced a
Samsung refrigerator
Near Spencerport, NY 14559
JK
Job Details: 11/13/2023
Evap frozen over due to failed defrost system.
We serviced a
whirlpool dryer
Near Rochester, NY 14610
Tina
Job Details: 11/13/2023
Thermal fuse and cycle thermostat blue and dryer was not heating. Replaced those and installed a maintenance kit. Dryer is heating and working without issues.
We serviced a
maytag refrigerator
Near Rochester, NY 14607
Tina
Job Details: 11/13/2023
Fridge kept tripping breaker, all wires were good. Went to check outlet and it popped and melted my meter leads. Customer is going to be contacting an electrician Plugged fridge into another outlet and it?s working without issues.
We serviced a
Frigidaire oven
Near Rochester, NY 14609
Jose R
Job Details: 11/13/2023
Replaced control panel now unit is operating with in specs
We serviced a
GE dishwasher
Near Rochester, NY 14624
JK
Job Details: 11/13/2023
Dishwasher needed software update completed and ran and tested all is working good.
We serviced a
kitchenaid dishwasher
Near Rochester, NY 14625
Tina
Job Details: 11/13/2023
Dishwasher would not turn on, checked voltage and was receiving correct amount. Customer said that the inside top part of the door was very hot to the touch a few days ago so I took skin off and main board was warm and it had gotten so hot that the wires had melted into the black insulation in 3 different areas. Dishwasher is 10 years old and customer is going to be getting a new one.
We serviced a
ge dryer
Near Fairport, NY 14450
Tina
Job Details: 11/13/2023
Dryer would turn n but not run so I took cover off and belt was broken. A new me was put on and dryer is not running without issues.
We serviced a
GE refrigerator
Near Fairport, NY 14450
Tanner
Job Details: 11/13/2023
Complaint of ice build up in back of unit that customer self defrosted over the weekend. Measured 39 degrees in FF section and 1 degree in FZ. Currently no active signs of defrost failure. Measured resistance of Evap thermistor at 40 k ohms an equivalent of 0 degrees. This is a proper reading. Measured open circuit through defrost element and bi metal. Due to age of unit customer advised to change both. Open element. Replaced bi metal. Customer advised 24 hours before returning to normal use.
We serviced a
Maytag Washer
Near Ontario, NY 14519
Derek
Job Details: 11/13/2023
Replaced the capacitor per the service bulletin I found on whirlpools service matters.
We serviced a
Maytag washer
Near Spencerport, NY 14559
JK
Job Details: 11/13/2023
Drive hub stripped replaced recalibrated ran and tested all is working good.
We serviced a
Amana washer
Near Rochester, NY 14620
Tanner
Job Details: 11/13/2023
Complaint of no operation. Checked power and customer does have 120 VAC power supply but polarity is reversed. Plugged in to known good outlet. Still no operation. Status LED on board is out. Unplugged connectors to rule out DC short, status LED turned on, remained on even when J12 connector plugged back in. No stored error messages. Completed auto diagnostic without issue, completed RPM test without issue. Quoted for new shifter assembly if issue persists. J12 is a DC circuit that uses optics on shifter assembly to determine basket speed. Customer will call if issue returns.
We serviced a
ge refrigerator
Near Ontario, NY 14519
Chris
Job Details: 11/13/2023
Steamed defrost drain and got unit to drain defrost water. If problem returns recommend updated drain and heat probe . 2 tech on return estimate approx 600-800 plus tax due.
We serviced a
Maytag washer
Near Rochester, NY 14606
Jose D
Job Details: 11/13/2023
The washer makes a click noice during agitation, but the agitator is still working. Some oil underneath, and made sure all bolts were tight. The click kinda comes a gos. More then likely will need a splutch kit, actuator, and new belt. Customer will wait to see if he wants to go through with the repair.
We serviced a
LG Range
Near Henrietta, NY 14467
Jose R
Job Details: 11/13/2023
Customer took apart door himself and wanted us to reinstall the door as well when diagnosing unit viewed that the frame that holds inner and outer door was be by and that the outer door was missing a screw hole which would not allow the door to sit right if customer wants to go along with any repair would need outer door and frame
We serviced a
Kenmore refrigerator
Near Farmington, NY 14425
Derek
Job Details: 11/13/2023
Lg refrigerator by kenmore it?s about 10yra old. No cooling in the fridge or the freezer. I hear the compressor
We serviced a
LG washer
Near Rochester, NY 14624
JK
Job Details: 11/13/2023
Bearings will not repair and replace unit.
We serviced a
Dishwasher Dishwasher
Near Pittsford, NY 14534
Jose R
Job Details: 11/13/2023
Replaced rollers now unit working with in specs complete
We serviced a
Frigidaire Dryer
Near Rochester, NY 14626
JK
Job Details: 11/13/2023
Dryer vent clogged and heating dryer to shutdown due to over heating, vent must be cleaned to correct issue, vent is also longer than manufacturer suggest and should have a power vent installed.oven door was improperly installed, reinstalled and all glass is in correct spot.
We serviced a
samsung refrigerator
Near Rochester, NY 14612
Cristian
Job Details: 11/13/2023
Replace freezer temp sensor and bi metal defrost sensor wait 24 to 48 hours for proper cooling .
We serviced a
Kitchen aid oven
Near Rochester, NY 14622
Cristian
Job Details: 11/10/2023
Replace bake element tested unit working normal
We serviced a
Whirlpool refrigerator
Near Rochester, NY 14610
Tina
Job Details: 11/10/2023
Water and ice maker are not getting water, valve is broken new one is. Ding ordered and will come back Friday to install. 11/10 installed new valve want water is dispensing and ice maker filled
We serviced a
Whirlpool dishwasher
Near West Henrietta, NY 14586
JK
Job Details: 11/10/2023
Diverter can not find home position and has caused motor to several weaken will need new sump, can not read unit model tag customer will call purchase place to get model and call for quote.
We serviced a
Whirlpool refrigerator
Near Honeoye Falls, NY 14472
Derek
Job Details: 11/10/2023
Replaced the evap fan and thermostat
We serviced a
Jenn air oven
Near Pittsford, NY 14534
Tina
Job Details: 11/10/2023
Complaint of no bake in lower oven. Confirmed 240 VAC to bake element when bake requested. Element testing open. Needs new element. Installed new bake element and it?s working without issues
We serviced a
samsung dishwasher
Near Walworth, NY 14568
Cristian
Job Details: 11/10/2023
Will recommend vent assembly #DD82-01593A customer going to get new unit
We serviced a
ge oven
Near Rochester, NY 14609
Jose R
Job Details: 11/10/2023
Had to go to Home Depot to purchase the right fitting for customer went ahead and installed gas line now u it operating with in specs complete customer will have to make the remains payment after they get there refund back complete
We serviced a
GE oven
Near Rochester, NY 14616
Jose D
Job Details: 11/10/2023
The igniter is not working, the unit will need a new igniter. The Customer will look into buying a new one due to the price. The customer will like the invoiced mailed to her.
We serviced a
Frigidaire dishwasher
Near Hilton, NY 14468
JK
Job Details: 11/10/2023
Dishwasher will need diverter and due to age and other problems customer will not repair.
We serviced a
Whirlpool dryer
Near Honeoye Falls, NY 14472
Derek
Job Details: 11/10/2023
The dryer was screeching loudly. I took apart the dryer and found the rear drum wheels were almost seized up. I installed a dryer maintenance kit. I replaced all the wheels and the pulley for the belt. I replaced the belt as well. I vacuumed out the dryer and cleaned the unit out. Ram and tested it?s working good.
We serviced a
Unsure Washer
Near Irondequoit, NY 14617
Cristian
Job Details: 11/10/2023
Customer stated when they were using a whole bunch of towels notice that the unit was not draining right did get error codes for off-balance code and motor code drain pump is good and motor is good replace actuator .
We serviced a
Coin op washer
Near Rochester, NY 14618
Jose D
Job Details: 11/10/2023
Washer not turning on when inserting coins. Unit did not finish the diagnostic test. After recalibrating the washer, everything started to work fine. The washer now passes the diagnostic test and works properly now.
We serviced a
samsung Dryer
Near Rochester, NY 14607
Jose D
Job Details: 11/10/2023
Dryer not spinning on site. The dryer belt is broken. Repalced the dryer belt, ran and tested. The dryer now spins and works properly.
We serviced a
maytag washer
Near Pittsford, NY 14534
Derek
Job Details: 11/10/2023
Needs agitator and a new bolt to hold it to gear case splined shaft. Replaced these parts and tested it?s working good!
We serviced a
Samsung Dryer
Near Victor, NY 14564
Derek
Job Details: 11/10/2023
Found the thermal fuse on the blower housing was blown. I replaced this part. I vacuumed out the dryer I checked the dryer vent it wasn?t too dirty but I ran my vacuum through it. Ran And tested good.
We serviced a
frigidaire microwave
Near Rochester, NY 14604
Jose R
Job Details: 11/10/2023
Customer has a bad magnetron not allowing the unit to heat up customer would need a new magnetron (5304519335) for everything to be working with in specs
We serviced a
Kenmore dishwasher
Near Rochester, NY 14618
Jose R
Job Details: 11/10/2023
Had to adjust end clips for dishwasher rack now unit operating with in specs complete
We serviced a
MAYTAG washer
Near Rochester, NY 14623
Jose D
Job Details: 11/10/2023
Washer is making noise on site during agitation. The bolt on the motor rotor was loose, therefore causing damage to the motor rotor magnets. Both the motor rotor and stator will need to be replaced. The customer will call back if they want to go through with the repair.
We serviced a
GE dishwasher
Near East Rochester, NY 14445
Jose R
Job Details: 11/10/2023
Customer unit has a error code for a drain issue would need to come back with drain pump and pressure sensor replaced both parts now unit operating with in specs informed customer to run the water from the sink due to the fact the unit is not hitting the proper temp to wash complete
We serviced a
Kenmore oven
Near Rochester, NY 14618
Tina
Job Details: 11/10/2023
Installed new board and checked all burners, bake and broil and everything is working without issues.
We serviced a
Maytag Washer
Near Rochester, NY 14612
Cristian
Job Details: 11/10/2023
Explain customer about afresh and vinegar we really can?t do much unless they want us to take unit fully apart to clean drum . Diagnostic shows only of balance everything else is good.
We serviced a
electrolux Washer
Near Fairport, NY 14450
Jose R
Job Details: 11/10/2023
Customer has a bad inner and outer drum when going into a spin mode unit would make a loud noise will have to start exploring there options on a new unit complete
We serviced a
Whirlpool refrigerator
Near Webster, NY 14580
Cristian
Job Details: 11/10/2023
Replace control board #and display #tested unit working normal now wait 24 to 48 hours for proper cooling .
We serviced a
Frigidaire Washer
Near Greece, NY 14612
Jose D
Job Details: 11/10/2023
Washer is making noise during agitation, and while winding up to increase the spin cycle. Replaced the belt washer drive, the belt, and the actuator. The washer no longer makes the noise, and is working good now.
We serviced a
Bosch dishwasher
Near Rochester, NY 14622
JK
Job Details: 11/10/2023
Couldn't get machine to replicate the issue ran and tested all is working good.
We serviced a
Samsung refrigerator
Near Rochester, NY 14606
Jose R
Job Details: 11/10/2023
Customer has a compressor locked the unit is spitting a 84 c error code which is a compressor lock error code also getting 4 flashes on the board when running the unit on a forest frost the compressor does not turn on or the condenser fan but fan in freezer is spinning no frost pattern customer will have to deal with Samsung to get issue resolved
We serviced a
Samsung washer
Near Fairport, NY 14450
Tina
Job Details: 11/10/2023
Washer was leaking, customer had cleaned gasket and pulled it off at the bottom, gasket was put back on and a complete cycle was ran and there is no more leaking.
We serviced a
Frigidaire Range
Near Webster, NY 14580
Jose R
Job Details: 11/10/2023
Customer has a bad heating element not allowing the outer ring to heat up will need to come back with element unit will be working with in specs
We serviced a
samsung Dryer Vent
Near Fairport, NY 14450
Tina
Job Details: 11/09/2023
Replaced old venting with new flex venting.
We serviced a
Whirlpool dishwasher
Near Rochester, NY 14622
Jose R
Job Details: 11/09/2023
Customer complaint was that the unit was leaking out water when diagnosing unit viewed that the leak was coming from the water inlet valve went ahead and replaced valve now unit is operating with in specs complete
We serviced a
samsung washer
Near Spencerport, NY 14559
JK
Job Details: 11/09/2023
DC side of board is out, mems sensor and harness will need to be replaced customer will replace unit.
We serviced a
GE range hood
Near East Rochester, NY 14445
Tina
Job Details: 11/09/2023
Customer over the range hood is making. One like the bearing/ blades are falling off. A new one is needed. Customer is going to think about it but possibly get a new one. Part number will be in notes if they decide to fix it. Quote was emailed to customer.
We serviced a
GE Washer
Near Rochester, NY 14624
JK
Job Details: 11/09/2023
Washer will need all 4 shocks all are broken.
We serviced a
Whirlpool dryer
Near Penfield, NY 14526
Cristian
Job Details: 11/09/2023
Unit was not starting light was working inside dryer I disconnected start switch then reconnected it and now unit is working if still same issue will advise replace start switch #
We serviced a
GE Washer
Near Irondequoit, NY 14617
Jose D
Job Details: 11/09/2023
Neither machine needed to be balanced. The washing machine is balanced and running properly. The dryer has a bearing issue and sounds rough. 30+ year old dryer, not worth repairing.
We serviced a
GE dishwasher
Near Rochester, NY 14616
JK
Job Details: 11/09/2023
Dishwasher UI control bad and is NLA customer will have to replace unit.
We serviced a
hotpoint refrigerator
Near Rochester, NY 14620
Jose R
Job Details: 11/09/2023
Customer unit is it was making a loud noise when in the fan is in operation went ahead and replaced fan motor unit operating with in specs complete
We serviced a
GE dishwasher
Near Pittsford, NY 14534
Tina
Job Details: 11/09/2023
Dishwasher wasn?t draining, unhooked all hoses and rain pump and used shop vac to see if anything was clogged. Hooked up smart HQ and ran diagnostics and it still wouldn?t drain also showed no error codes. There was also a firmware update but customer declined repair and is going to get a new dishwasher.
We serviced a
kitchenaid dishwasher
Near Rochester, NY 14617
Jose R
Job Details: 11/09/2023
Customer unit was not draining and leaking from the corners of the door went ahead and cleaned out the gasket and the drain line and pump as well now unit is operating with in specs not viewing any leaks and is draining if issue happens again would recommend pump gasket and bottom seal
We serviced a
MAYTAG washer
Near Webster, NY 14580
Jose D
Job Details: 11/09/2023
Noticed a burning smell when the unit was in a spin cycle. The belts seem to be slipping and cause a burning smell. The belts seem worn and stretched. Recommend replacing both belts. The belts did not fix the issue, the washer is just too old to try to repair any other parts. The customer will look into getting a new one.
We serviced a
whirlpool washer
Near Canandaigua, NY 14424
Derek
Job Details: 11/09/2023
The motor is making a squeeling noise when it was engaging the drum. It?s going to be $400 to repair.
We serviced a
Samsung Refrigerator
Near Irondequoit, NY 14609
Jose R
Job Details: 11/09/2023
When diagnosing unit viewed that there was ice building up again only in the top right corner of the evap cover went ahead and cleaned out the ice that was bold up also made sure the two coil lines were not touching and added expiry all around the coil to make sure there isn?t any air flor going through unit should be working with in specs
We serviced a
ge dishwasher
Near Rochester, NY 14626
JK
Job Details: 11/09/2023
Software update need to fix known interface problem.
We serviced a
LG refrigerator
Near Irondequoit, NY 14617
Cristian
Job Details: 11/09/2023
Seal system issue no frost pattern will recommend getting LG involved .
We serviced a
LG Dryer
Near Webster, NY 14580
Cristian
Job Details: 11/09/2023
Dryer replace semi rid vent also verified with my gas reader didn?t get any leaks. Will need to come back and replace dishwasher adjusters customer paid in full
We serviced a
Whirlpool Dryer
Near Webster, NY 14580
Cristian
Job Details: 11/09/2023
Replace idler kit # tested unit working normal now .
We serviced a
GE oven
Near Hilton, NY 14468
JK
Job Details: 11/09/2023
Mice have chewed through wires and the entire unit will have to be rewired, cost is more than a new unit.
We serviced a
Bosch dishwasher
Near Fairport, NY 14450
Tina
Job Details: 11/09/2023
Water valve was leaking, had to uninstall to access then replaced valve and put back together and it?s not leaking and working without issues.
We serviced a
samsung dishwasher
Near Pittsford, NY 14534
Tina
Job Details: 11/09/2023
Dishwasher is running and cleaning without issues. Customer just wanted a check up on soap dispenser
We serviced a
LG Range
Near Penfield, NY 14526
Cristian
Job Details: 11/09/2023
Replace bake element tested unit working normal now ,
We serviced a
samsung Stove
Near Rochester, NY 14610
Jose D
Job Details: 11/09/2023
Stove top burners were clogged from the oil spill. After cleaning the burners I was able to get them to work properly again. The stove works fine now. Customer will need a new center burner, but they claim it's not a big deal since they never use it.
We serviced a
LG washer
Near Webster, NY 14580
Cristian
Job Details: 11/09/2023
Replace washer rotor position sensor tested unit working fine now .
We serviced a
Samsung washer
Near Irondequoit, NY 14617
Jose D
Job Details: 11/09/2023
The washer was locked on site. The drain pump does not seem to be working. Checked and cleaned the filter, inspected the drain pump and found that it had rust due to water. The washer does not have a door boot spring clamp, which may have caused all the water damage and rust within the washer. The washer will need a new drain pump, and a door boot spring clamp. The Customer will call back if they want to go through with the repair.
We serviced a
kitchenaid dishwasher
Near Pittsford, NY 14534
Jose R
Job Details: 11/09/2023
Customer has bad wheel tub not allowing the upper rack to go in would need to be replaced
We serviced a
kenmore washer
Near Rochester, NY 14612
Jose R
Job Details: 11/08/2023
Customer has a bad bearing when going into a spin mode and hitting high rpm?s the unit would make a loud noise but operating with in specs if customer wants to go along with the repair would recommend hub and bearing
We serviced a
kenmore dryer
Near Fairport, NY 14450
Tanner
Job Details: 11/08/2023
Complaint of noise during use. Verified complaint. Found broken roller. Repaired with repair kit. Tested unit and unit tested good.
We serviced a
doesnt know washer
Near Rochester, NY 14610
Jose R
Job Details: 11/08/2023
Went ahead and did a software update unit operating with in specs and draining propel also educated the customer with the load size but everything passed unit should be working with in specs complete
We serviced a
stove GE
Near Ontario, NY 14519
Derek
Job Details: 11/08/2023
Replaced the oven thermostat and control because the oven was over heating. Ran and tested the unit it gets to 375 and shuts off and turns back on at 325 degrees.
We serviced a
samsung dryer
Near Hilton, NY 14468
JK
Job Details: 11/08/2023
Checked all components and all are checked good.
We serviced a
LG refrigerator
Near Rochester, NY 14612
JK
Job Details: 11/08/2023
Frozen water line thawed and all is running good.