We serviced a
GE refrigerator
Near Irondequoit, NY 14617
Cristian
Job Details:
06/19/2024
Replace copper line to fridge tests unit no leaks
We serviced a
Frigidaire Oven
Near Webster, NY 14580
Chris
Job Details:
06/19/2024
Replaced thermal Tco and oven appears ok
We serviced a
whirlpool dryer
Near Fairport, NY 14450
JK
Job Details:
06/19/2024
Ran dryer through all setting all settings temps are within normal range, can not get dryer to over heat or shut off prematurely. Temp range never went above 173? in high heat and 147?in low heat.
We serviced a
LG Dryer
Near Rochester, NY 14624
Jose R
Job Details:
06/19/2024
Cx complaint was that the unit would not heat up when diagnosing gas dryer found that the coils were bad on the unit and need to be replaced customer stated that they will be exploring there options on a new u it complete
We serviced a
Samsung oven
Near Webster, NY 14580
Chris
Job Details:
06/19/2024
Replaced bake igniter and unit tests ok
We serviced a
LG Oven
Near Rochester, NY 14607
Cristian
Job Details:
06/19/2024
Replace bake igniter tested unit working normal
We serviced a
GE Refrigeratpr
Near Rochester, NY 14616
JK
Job Details:
06/19/2024
FF Evap fan bad changed ran through service mode all is running good and quiet.
We serviced a
Whirlpool refrigerator
Near Rochester, NY 14606
Cristian
Job Details:
06/19/2024
Did a long vent dryer cleaning
We serviced a
whirlpool refrigerator
Near Webster, NY 14580
Cristian
Job Details:
06/19/2024
If customer calls back will recommend door seal and middle RAIL-MULLN
We serviced a
Smasung Washer
Near Webster, NY 14580
Chris
Job Details:
06/19/2024
Cleared drain trap and unit now drains
Washer sits on a Kenmore pedestal and not secured as it?s the incorrect pedestal recommend customer get correct pedestal so unit does not fall off
We serviced a
frigidaire Microwave
Near Webster, NY 14580
Derek
Job Details:
06/19/2024
The filters look clean I shut the reminder off so it shouldn?t pop up.
We serviced a
Maytag dryer
Near Rochester, NY 14624
JK
Job Details:
06/19/2024
Idler wheel bad replaced as full 6 wheel kit ran and tested all and all is running quiet and normal.
We serviced a
Kitchenaid Refrigerator
Near Webster, NY 14580
Chris
Job Details:
06/19/2024
Replaced both ff door gaskets and freezer light switch - unable to locate any other issues and temps were at set points upon arrival
All checks ok
We serviced a
Maytag WAsher
Near Rochester, NY 14625
Derek
Job Details:
06/19/2024
W11162438 Needs the main board. Goin to be $500 to fix.
We serviced a
bosch Dishwasher
Near North Chili, NY 14514
JK
Job Details:
06/19/2024
Dispenser silinoid tab is rotating out of position was able to put a screw in to hold and all is working good.
We serviced a
Whirlpool Washer
Near Henrietta, NY 14467
Jose D
Job Details:
06/19/2024
The washer is receiving power, but the display is unresponsive. After inspecting the main board, the unit then went into a flood safe mode. When the flood safe mode finished, i put the washer in a diagnostic test, the LEDs are visible now, but the washer is still unresponsive. The washer eventually went through and passed the diagnostic test, and calibration test. Stored error codes are (F0E2- over suds) (F5E1-lid switch fault) (F7E6- motor fault) (F9E1-long drain) (F7E5- shifter fault)...despite the error codes, the washer still pass the diagnostic test and went through a full drain and spin cycle.
We serviced a
Maytag Dryer
Near Fairport, NY 14450
Derek
Job Details:
06/19/2024
Nothing wrong with the dryer just need to hold the button down longer.
We serviced a
Kenmore refrigerator
Near Rochester, NY 14626
Jose R
Job Details:
06/19/2024
Went ahead and replaced water line now unit is operating with in specs no leaks complete
We serviced a
Kenmore Refrigerator
Near Rochester, NY 14609
Jose R
Job Details:
06/19/2024
Customer had a bad auger motor not allowing the ice to dispense customer would need auger
We serviced a
Kenmore Washer
Near Rochester, NY 14618
Jose D
Job Details:
06/19/2024
The washer agitator is not working on site. The agitator dogs are worn out and will need to be replaced. I replaced the agitator dogs, ran and tested, the agitator is now working properly.
We serviced a
Kitchenaid Dishwasher
Near Pittsford, NY 14534
Jose D
Job Details:
06/19/2024
No power on site. The dishwasher is getting the correct voltage, but the display is unresponsive. After checking the display and main board wire connection, the dishwasher then had power. Ran and tested, the dishwasher now has power and is working as it should. Advised to call back if the issue happens again.
We serviced a
Maytag Washer
Near Rochester, NY 14612
Jose D
Job Details:
06/19/2024
The washer won't go into spin cycle on site. The washer drive hub is stripped, and will need to be replaced. I replaced the hub, ran and tested, the washer now goes into a spin cycle and is working properly.
We serviced a
GE Ice Maker
Near Rochester, NY 14626
JK
Job Details:
06/19/2024
Ice jammed in discharge chute cleared all and all is dispensing and working good.
We serviced a
Samsung Washer
Near Rochester, NY 14618
Cristian
Job Details:
06/19/2024
Did a short vent cleaning on the dryer and washer is working within specs
We serviced a
frigidaire Microwave
Near Rochester, NY 14606
Chris
Job Details:
06/19/2024
Needs magnetron
No repair at this time
Estimate approximately 215.00 plus tax would be due
We serviced a
Whirlpool dishwasher
Near Rochester, NY 14609
Jose R
Job Details:
06/19/2024
Cx unit is not circulating causing dishes not to be clean if cx wants to go along with any repair would recommend sump
We serviced a
Samsung Refrigerator
Near Fairport, NY 14450
Derek
Job Details:
06/19/2024
Needs new fan for ice maker cubes are melting and dripping into flapper area. I replaced the fan he?s going to keep an eye on it I might need to order another fan. The connection was different than the original.
We serviced a
GE Dishwasher
Near Pittsford, NY 14534
Tina
Job Details:
06/19/2024
Dishwasher: customer thought it was leaking due to moisture under it in the basement. I ran it and and saw no leaks then I went in the basement and look for any signs of leaking and there was nothing. Dishwasher is working
Refrigerator: the mullion is not closing correctly, it seems the hinge is bad so a new one is being ordered.
Range hood: the user interface is randomly working, the part is on back order. Customer is not sure if she wants to fix. Part number will be in notes just in case. I did let customer know that this job would require 2 techs so there would be an additional fee and labor could be on the highest end of around $300 to the fact the entire hood needs to be taken apart.
All appliances are 15 year old GE Monograms
We serviced a
Ge Range
Near Rochester, NY 14609
Jose R
Job Details:
06/19/2024
Cx complaint was that the oven would take forever to hit temp and also will get a gas smell when diagnosing unit notice cx had a bad igniter went ahead and replaced igniter now unit is operating with in specs complete
We serviced a
Bosch Oven
Near Webster, NY 14580
Chris
Job Details:
06/19/2024
Temp seems to slowly fall off from set point
Would recommend control as all elements check ok
Estimate is appprox 610-640 plus tax would be due on return
No repair at this time
We serviced a
Ge dishwasher
Near Pittsford, NY 14534
Derek
Job Details:
06/19/2024
The child lock was on. Turned it off and it works great.
We serviced a
Samsung Dishwasher
Near Pittsford, NY 14534
Derek
Job Details:
06/18/2024
When I got there the normal light was flashing. I hit the start cancel button for 3 seconds and it drained. I went and started a new normal cycle and it worked fine. I canceled the cycle again and tested a second time?. No issues. It?s possible the door poped open or was bumped during a cycle. This will make the cycle light flash until the start button is turned on again. I toon a pic of the model and ser# if the problem persist even after the cycle is restarted it?s going to need a new for latch and main pcb.
We serviced a
Whirlpool Range
Near Rochester, NY 14616
Jose R
Job Details:
06/18/2024
Cx had a bad igniter went ahead and replaced igniter now unit is operating with in specs
We serviced a
Whirlpool dryer
Near Rochester, NY 14609
Cristian
Job Details:
06/18/2024
Replace door switch tested unit working normal now .
We serviced a
Ge Refrigerator
Near Fairport, NY 14450
Tina
Job Details:
06/18/2024
There was ice built up around the drawer in the bottom of the freezer so that had to be steamed out and once bucket was removed I steamed out the rest of the ice down h the bottom then I steamed out the drain and made sure it was clear.
I removed drain pipe from the back of fridge and cleaned that out because it was clogged up then I used shark bites to fix the crack in the line
Ice is all gone and water dispenser is working without leaking
We serviced a
Samsung Dryer
Near Rochester, NY 14626
JK
Job Details:
06/18/2024
Thermostat blown replaced ran and tested all is heating and running good vacuumed inside of machine see photos, completed short run vent cleaning.
We serviced a
samsung dishwasher
Near Rochester, NY 14610
Chris
Job Details:
06/18/2024
Needs inlet and fill hose
Estimate approx 185.00 plus tax and shipping would be due on return - no repair at this time
We serviced a
Sasmaung Dryer
Near Pittsford, NY 14534
Derek
Job Details:
06/18/2024
I replaced the heating element. I checked the vent and made sure it was clean.
We serviced a
maytag dryer
Near Rochester, NY 14617
Jose D
Job Details:
06/18/2024
The dryer won't go into cycle, it will only give a thump, and then become unresponsive. The main board will need to be replaced. I replaced the main board, the dryer will now go into cycle and works properly.
We serviced a
frigidaire refrigerator
Near Hilton, NY 14468
Jose R
Job Details:
06/18/2024
Cx unit is over freezing in the freezer not going into a defrost causing the fridge to not be cool at all cx will need control box to get issue resolved will need to follow up with cx to inform him if the part is available or not
We serviced a
bosch dishwasher
Near Webster, NY 14580
Chris
Job Details:
06/18/2024
Replaced drain pump for e25 code and unit is now operational
We serviced a
bosch dishwasher
Near Penfield, NY 14526
Cristian
Job Details:
06/18/2024
Ran a full diagnostic mode and dispenser did open units working with inspects if still having the same problem could be related with computer board or dispenser
We serviced a
Samsung dryer
Near Fairport, NY 14450
Jose D
Job Details:
06/18/2024
Dryer won't spin on site. The idler wheel is broken and will need to be replaced. I repaired the issue with the Samsung maintenance kit. The dryer now goes into cycle and is working properly.
We serviced a
Bosch Dishwasher
Near Fairport, NY 14450
Derek
Job Details:
06/18/2024
Dishwasher had glass stuck in drain motor preventing drain pump from spinning cleared glass ran and tested all is running good.
Wolf oven will need main oven control board and bake element will have to contact wolf for parts.
We serviced a
Boach Dishwasher
Near Spencerport, NY 14559
JK
Job Details:
06/18/2024
Ran dishwasher through full cancel cycle, a and tested all components all are checking good and running good.
We serviced a
whirlpool refrigerator
Near Penfield, NY 14526
Tina
Job Details:
06/18/2024
Ice maker is not workings and water valve is not either. Fridge is 13 years old so customer is just going to use it for now then get a new one
We serviced a
Ge refrigerator
Near Henrietta, NY 14467
JK
Job Details:
06/18/2024
Refrigerator will need main control board and possibly the UI control and UI is NLA customer will replace unit.
We serviced a
Frigidaire Refrigerator
Near Penfield, NY 14526
Chris
Job Details:
06/18/2024
Removed defrost drain and cleared restriction- dumped water through and steamed out evap area - tests ok
We serviced a
Whirlpool Washer
Near Rochester, NY 14609
Jose R
Job Details:
06/18/2024
Cx has a bad timer staying stuck in a rinse mode if cx wants to go along with repair would recommend timer
We serviced a
GE Refrigerator
Near Rochester, NY 14614
Cristian
Job Details:
06/18/2024
Oven -replace bake element test unit working normal now
fridge -replace fan blade didn't charge customer parts if he calls back will have to get the original fan blade part and charge then parts only .
We serviced a
Samsung dishwasher
Near Rochester, NY 14609
Cristian
Job Details:
06/18/2024
Installed unit working normal tested few times no leaks
We serviced a
LG Washer
Near Fairport, NY 14450
Tina
Job Details:
06/18/2024
Customers met had intermittent leaking in front of washer, I put in diagnostic mode and ran it and there was no leak, I did diagnostic again and when it was on the fill part I let it fill water kinda full and let it run to see if that caused a leak then I ran a quick wash. There was no leak present while I was there.
Customer said she is just going it deal with it since it?s intermittent and use it till it breaks
We serviced a
Whirlpool Refrigerator
Near Fairport, NY 14450
Derek
Job Details:
06/18/2024
The ice tray had fallen out of the ice cube maker. I disassembled it and popped the tray back in it. Told her it could take 12 hours or so for it to make cubes.
We serviced a
ge dishwasher
Near Fairport, NY 14450
Jose R
Job Details:
06/18/2024
Cx leak was coming from the circulation motor went ahead and readjusted it and confirmed that it was not leaking unit operating with In Specs also left bottom plate off to chance cx run humidifier and to make sure it?s not leaking complete
We serviced a
Frigidaire Refrigerator
Near Fairport, NY 14450
Tina
Job Details:
06/18/2024
FF section of fridge was 61? and freezer was 2?. They said they kept hearing a knocking sound and when that would happen the board would beep. I put in service mode and when it was for the damper to open it would attempt to but it never would. The FF section is cold due to damper not opening. I tested damper and it?s not receiving the voltage needed from bard to open and cool the FF section. A new board is needed but due to fridge being 20 years old the board is NLA. Customer is going to be getting a new appliance
We serviced a
Kenmore Oven
Near Fairport, NY 14450
Chris
Job Details:
06/18/2024
Advised customer of light on/off. Button on control and light now turns on and off properly
We serviced a
Whirlpooll Refrigerator
Near Fairport, NY 14450
Derek
Job Details:
06/18/2024
I ran diagnostics and everything checked out good. I defrosted the freezer evaporator it was covered in frost. I replaced the defrost thermostat. I changed the defrost cycle to standard cycle and not he adaptive defrost.
We serviced a
Maytag Stove
Near Webster, NY 14580
Chris
Job Details:
06/18/2024
Replaced burnt power cord and terminal block and tests ok - left old parts with customer
We serviced a
LG Dryer
Near Webster, NY 14580
Chris
Job Details:
06/18/2024
Lower burner tco was tripped again - replaced thermostat upgraded kit and tests ok
See notes
We serviced a
Samsung dryer
Near Fairport, NY 14450
Jose D
Job Details:
06/18/2024
No heat on site. The thermal fuse failed the continuity test. I replaced the fuse, ran and tested, the dryer now has heat and is working properly.
We serviced a
Jenn Air refrigerator
Near Pittsford, NY 14534
Tina
Job Details:
06/18/2024
The arm seemed to be stuck when I got here so I pulled it out and put it back in then I used a jumper wire and if went thru service mode and filled without issues so customer is going to see if it starts working again and if not the part number will be in the notes.
We serviced a
GE Refrigerator
Near Macedon, NY 14502
Tina
Job Details:
06/18/2024
Freezer had ice build up covering the bottom of the inside. I took off back of fridge by compressor and checked drain line which was completely clogged and causing all the ice build up due to it not being able to drain. I cleaned out drain line then took FZ apart and steamed out all the ice and made sure the drain was clear under the evaporator.
A firmware update was also done.
We serviced a
Frigidaire Refrigerator
Near Rochester, NY 14617
Jose R
Job Details:
06/18/2024
Customers complaint was that the icemaker tray was full with a thick layer of ice. It would not stop filling could not get the door to open customer to keep unit unplugged for 24 to 48 hours should be able to get the door to open after that, if wanting to go along with any repair would recommend icemaker and valve.
We serviced a
frigidaire upright freezer
Near Canandaigua, NY 14424
Derek
Job Details:
06/17/2024
Oven is done bake igniter was not installed right. The freezer needs a new evap fan it?s seized up and not spinning. I replaced the fan and it is spinning freely and working properly. It?s going to take roughly 6-12hrs for the freezer to get bitter cold. It?s in the garage and they?re calling for 90+ degree temps today.
We serviced a
Kitchenaid Stove
Near Pittsford, NY 14534
Tina
Job Details:
06/17/2024
Oven was not heating to temp. I took bottom of oven off and the element was broken. I also tested board and it was giving 240V so it was only the element. A new on was installed and oven is heating without issues.
We serviced a
maytag refrigerator
Near Webster, NY 14580
Chris
Job Details:
06/17/2024
Replaced icemaker assy and verified fill - may take up to 24 hrs to start proper ice production
We serviced a
Samsung Refrigerator
Near Rochester, NY 14620
Jose R
Job Details:
06/17/2024
Customer complaint was that everything inside the freezer went bad and then the unit started to work again when diagnosing unit seen a miss communication error on the stored error codes but everything was working fine unit had a full frost pattern on coils and fans were spinning inform customer to monitor the unit and if it happens again would recommend main board
We serviced a
Kitchenaid Refrigerator
Near Hilton, NY 14468
JK
Job Details:
06/17/2024
Customer will need slide rails and brackets and a door seal under warranty.
We serviced a
frigidaire Dryer
Near Rochester, NY 14607
Jose D
Job Details:
06/17/2024
The dryer stops after a couple seconds on site. The element is showing a clear break in the coil, the heating element will need to be replaced. The door handle is also broken and won't snap in place.
We serviced a
Kenmore Refrigertator
Near Pittsford, NY 14534
Tina
Job Details:
06/17/2024
Entire fridge was warm, FZ was 61? and FF section was 66?. I checked windings of compressor and they were good then I took apart FZ to check evaporator coils and they had no frost pattern. Ustomer is going to be getting a new fridge
We serviced a
Kitchenaid Dishwasher
Near Canandaigua, NY 14424
Derek
Job Details:
06/17/2024
I replaced the door spring links the ropes were broken. The springs were still good.
We serviced a
frigidaire Dishwasher
Near Irondequoit, NY 14617
Jose D
Job Details:
06/17/2024
Not draining properly on site. Cleaned out and vacuumed within the dishwasher filter area. The drain hose connection to the garbage disposal was gunked up and had a nut shell stuck in the drain hose. I removed all the debris, ran and tested, the dishwasher now drains properly.
We serviced a
Amana Refrigerator
Near Pittsford, NY 14534
Tina
Job Details:
06/17/2024
FZ and FF section are both on the warm side, the compressor is running. I took evap cover off and there was a ball of ice on the copper line and there was no frost patter on the evaporator. There was a leak in the refrigerant. A new appliance is needed
We serviced a
Kitchenaid Dishwasher
Near Pittsford, NY 14534
Tina
Job Details:
06/17/2024
Spring had fallen off door so I had to slide dishwasher out and reattach the spring. Had customer test door and it?s working without issues
Short run vent cleaning was done
We serviced a
Amana Refrigerator
Near Pittsford, NY 14534
Tina
Job Details:
06/17/2024
FZ was correct temp but FF section was around 60?. I tested compressor and it was good I then took apart the FZ section and the evaporator was completely frosted over. I tested heating element and bi metal and both tested good so a new board was needed. I defrosted the evaporator then put FZ back together and installed a new board I programmed it and everything is working without issues.
We serviced a
Ge Dishwasher
Near Fairport, NY 14450
Jose R
Job Details:
06/17/2024
Customer had a bad circulation motor went ahead and replaced it now unit is operating with in specs complete
We serviced a
Samsung Oven
Near Victor, NY 14564
Derek
Job Details:
06/17/2024
Needs a new board for the control panel . The new owners will be home end of day Thursday and Friday. Debbie 585-314-5452 text. Ran and tested and the oven is working properly.
We serviced a
Whirlpool Washer
Near Walworth, NY 14568
Chris
Job Details:
06/17/2024
Needs control but part is backorder estimate approx 470 plus tax would be due
No repair at this time
We serviced a
Speed Queen Dryer
Near Penfield, NY 14526
Jose D
Job Details:
06/17/2024
No heat on site. The one connection going into the element was damaged. I repaired the connection, ran and tested, the dryer now has heat and is working properly.
We serviced a
Maytag Washer
Near East Rochester, NY 14445
Jose R
Job Details:
06/17/2024
Cx complaint was that unit would make a weird noise and that clothes will still come out soak when diagnosing unit notice cx had a bad hub went ahead and replaced hub calibrated unit now unit is operating with in specs complete
We serviced a
GE Garbage Disposal
Near Pittsford, NY 14534
Tina
Job Details:
06/17/2024
Installed new garbage disposal
We serviced a
Cafe Refrigerator
Near Webster, NY 14580
Chris
Job Details:
06/17/2024
Appears to have faulty compressor - recommend factory service
We serviced a
GE dryer
Near Victor, NY 14564
Derek
Job Details:
06/17/2024
I couldn?t find anything wrong with the dryer. Operator error possibly.
We serviced a
ge refrigerator
Near Webster, NY 14580
Chris
Job Details:
06/17/2024
Filter head was not fully in released position and stuck half way between lock and release
Installed customer supplied filter several times and appears to be operating properly.
Can try filter head at additional cost of parts and labor if customer has additional issues but don?t see anything faulty with it and cannot guarantee it will help issue
We serviced a
Samsung refrigerator
Near West Henrietta, NY 14586
Jose R
Job Details:
06/17/2024
Cx had ice maker function off went ahead and turned it on now unit is operating with in spec
We serviced a
Maytag oven
Near Walworth, NY 14568
Chris
Job Details:
06/17/2024
Replaced bake element and unit appears ok
We serviced a
Whirlpool Washer
Near North Chili, NY 14514
JK
Job Details:
06/17/2024
Drain pump bad replaced ran and tested all and all is operating good.
We serviced a
Frigidaire Washer
Near Canandaigua, NY 14424
Derek
Job Details:
06/17/2024
See main job description for notes I added them there to organize them with the units.
We serviced a
GE Washer
Near Brockport, NY 14420
JK
Job Details:
06/17/2024
Main control board pressure switch tested bad, main PCB will need to be replaced.
We serviced a
Samung Washer
Near Rochester, NY 14624
Jose D
Job Details:
06/17/2024
Standing water on site. 5C error code. The washer will not drain, the drain pump is faulty and will need to be replaced. I Replaced the drain pump, ran and tested, the washer now drains properly.
We serviced a
Samsung Dishwasher
Near Ontario, NY 14519
Chris
Job Details:
06/17/2024
Unit had flood switch activated. Ran unit and observed no leaks but there was water staining around wash pump/ sump area
Would recommend sump replacement but cost of repair exceeds value of dishwasher
Estimate approx 495.00 plus tax and shipping would be due on return
No repair at this time
We serviced a
Whirlpool Refrigerator
Near Rochester, NY 14617
Cristian
Job Details:
06/14/2024
Compressor is running all fans are Working no full frost pattern this is a seal system issue .
We serviced a
LG Dryer
Near Pittsford, NY 14534
Derek
Job Details:
06/14/2024
Installed dryer maintenance kit two of the drum rollers were in really rough shape.
We serviced a
whirlpool washer
Near Fairport, NY 14450
Derek
Job Details:
06/14/2024
F3 E1 F5E2 F8 E3 codes on the machine.
Door was locked and drain pump wouldn?t shut off. I removed and cleaned the filter it wasn?t that dirty. I vacuumed out the drain line it wasn?t clogged. The drain pump kept running and running like the tub was full of water but it was empty. I changed the water pressure sensor and it started working fine afterwards.
We serviced a
Maytag Washer
Near Rochester, NY 14610
Jose D
Job Details:
06/14/2024
LR ERROR CODE. The washer will not go into cycle on site. The washer will fill then become unresponsive. When testing the spin cycle the washer will drain only, and won't go into a spin mode. the motor and motor board will need to be replaced.
We serviced a
Whirlpool Dryer
Near East Rochester, NY 14445
Jose R
Job Details:
06/14/2024
Customers unit would not start when diagnosing unit viewed that customer was not getting the 240 volt also did here any ticking on time dry so if cx wants to go along with any repair would recommend timer
We serviced a
Samsung refrigerator
Near Rochester, NY 14626
JK
Job Details:
06/14/2024
Icemaker tray cracked and leaking icemaker will need to be replaced.
Installed new icemaker ran and tested all and all is working good.
We serviced a
Whirlpool refrigerator
Near Penfield, NY 14526
Cristian
Job Details:
06/14/2024
Replace harness and board tested unit working normal now
We serviced a
Maytag Stove
Near Ontario, NY 14519
Chris
Job Details:
06/14/2024
Replaced bake element and appears ok
We serviced a
GE refrigerator
Near Fairport, NY 14450
Tina
Job Details:
06/14/2024
Deli drawer was frozen over and rest of fridge was getting warm. Hooked smart HQ up and the FF evap fan was not working. The whole evap cover was frozen in so I steamed it out and unclogged the drain hole then installed a new fan. After I put it back together I did a firmware update and everything is working without issues