Issue: ice makers is making large clumps of ice in the nuggets tray Day/Date/Time:061626 8-12 Who to call for dispatch: (585) 455-8752

Sold Work. Ice maker in freezer needs to be replaced

Issue: Not heating properly Day/Date/Time: 06/16/26 12-5 Who to call for dispatch: Ron

Issue: not cooling Day/Date/Time: 6/16 afternoonWho to call for dispatch: dina cell

Issue: Not finishing a cycle and leaking Samsung Top Load Washer stops mid cycle Day/Date/Time: 06/16/26 8-12 Who to call for dispatch: Clifford

Issue: not cooling Day/Date/Time: 6/16 morning has a meeting between 10-10:30 so might not be able to answer the door at that time nick cell

Summary: confirmed dryer issue, unit stops after thirty seconds and shows E1 and F9 codes. Brand and model unknown; customer prefers immediate service. Confirmed phone and email. Appointment to be at Apartment 9.

Possible recall: not cooling getting up to 50

SOLD WORK…Install inlet valve

Issue: Leaking after the water filter was changed Model FG4H2272UF Day/Date/Time: 06/16/26 8-12 Who to call for dispatch: Pat

Issue: RETURN Jk supposed to get new belt Day/Date/Time: 6/16 morning Who to call for dispatch: margaret cell

Issue: Not cooling GE Monogram side by side fridge freezer: Model: 2155480DRGSS Serial: RHO33772 Day/Date/Time: 06/16/26 8-12 Who to call for dispatch: Marc

Issue: the lid lock isnt locking. gets error message. will not wash because of it Day/Date/Time: 06/16 afternoon Who to call for dispatch: Gary (husband)

Issue: fridge is 5 years old and isnt working. not under warrenty its a Freezer/fridge combo also needs a new tube to connect to the ice maker. Kitchenaid ice maker- isnt workingDyer- brand is samsung. doesnt dry clothes. Electric dryer. Day/Date/Time: 06/16 afternoon Who to call for dispatch: Jeff

Possible recall: Microwave is not heating

Issue: Samsung refrigerator ice maker that is not producing ice. The ice maker was shut off all winter, made some ice after being turned back on, then started forming ice inside the compartment and now makes a clicking noise like water dropping. Customer suspects a part may need to be ordered. Date: 06/16 morningWho to call: barbara

freezer not freezing6/16 morning thomas cell

sold work marcone eta monday 6/15

Booked via Scheduling Pro: Customer Name: Sandy Sahler Time slot requested: Tue, Jun 16 at 12:30 PM - 5 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Dishwasher Repair What is the brand?: KitchenAid Additional Details: Medium old stainless steel dishwasher bottom water spinner is very loose and the detergent door doesn’t open sometimes. Dispatch Fee Acknowledgment: Customer was presented a dispatch fee of 124.99 plus tax and saw the message: 'This fee covers the cost of the technician coming to your home, diagnosing the problem, and offering you options to address your issue. This will be added to your final bill.' SMS Communications Opt-In: Yes Job Type Summary: Issue: Day/Date/Time: Who to call for dispatch:

Sold Work.

Issue: Taking too long to heat up LSEL63335F Day/Date/Time: 06/16/26 8-12 Who to call for dispatch: Debbie

Sold Work.

Issue: Ice maker is not working Day/Date/Time: 06/16/26 8-12 Who to call for dispatch: Frank

Sold Work. *30 minute heads up call*

Issue: all in one washer/dryer unit. the dryer is not drying. taking 2-3 cycles to dry the clothes and the lint trap is wet and there is no lint Day/Date/Time: 06/16 afternoon Who to call for dispatch: Rhonda

Issue: Start button wont work anymoreDate: 06/16 afternoonWho to call: Alex

Sold Work. The rear back vent cover of the dryer is covered in wax material from the dryer sheets also wants washer looked at in different unit if possible

Sold Work. Drain pump needed

Sold Work. It needs a new gear case it’s locked up I can’t spin the basket by hand easily and it gets stuck. I’m see basket need to come out it sounds like something is moving around between inner and outer baskets

Sold Work. Ice maker not harvesting at all

sold work

Lid and Sensor install for a washerlate afternoon 3-5

Issue: having an electrical problem. wont change cycles or start but has power Day/Date/Time: 06/16 afternoon Who to call for dispatch: James

Sold Work.

Booked via Scheduling Pro: Customer Name: Margaret Kilmer Time slot requested: Tue, Jun 16 at 12:30 PM - 5 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Dishwasher Repair What is the brand?: GE Additional Details: Broken upper arm Dispatch Fee Acknowledgment: Customer was presented a dispatch fee of 124.99 plus tax and saw the message: 'This fee covers the cost of the technician coming to your home, diagnosing the problem, and offering you options to address your issue. This will be added to your final bill.' SMS Communications Opt-In: Yes Job Type Summary: Issue: Day/Date/Time: Who to call for dispatch:

Issue: Not cooling Day/Date/Time: Who to call for dispatch: (585) 313-1433

Issue: leaking at the bottom husband thinks its the compressor. it works but it clicks. Model code: RF18HFENBSH/US Day/Date/Time: 06/16 morning Who to call for dispatch: Rosemarie

Issue: The freezer door won't stay closed and is currently taped shut to prevent food from spoiling. The freezer is about ten years old, Date: 06/16 morningWho to call: Penny

Issue: ice maker is leaking. thinks that the water that goes into the tray has overspray. wants someone to take a look at it. Day/Date/Time: 06/16 afternoon Who to call for dispatch: Dave

Sold Work.

Issue: making loud noise. thinks rubber has come off from the front part of the door. Day/Date/Time: 06/16 afternoon Who to call for dispatch: Linda

Issue: front door lock is malfunctioning. keeps locking and unlocking. unit thinks its not locking so it wont start. tried to replace lock mechanism and that didnt fix the problem Day/Date/Time: 06/16 morning Who to call for dispatch: Jeff

Issue: weird smell and leaking Day/Date/Time: 6/16 morning Who to call for dispatch: kwan cell

Issue: not heating Day/Date/Time: 06/16 morning Who to call for dispatch: Julie

Issue: Not cooling Day/Date/Time: 06/16/26 8-12 Who to call for dispatch: Rhonda

Issue: Water line is leaking Day/Date/Time: 06/16/26 12-5 Who to call for dispatch: Tracy

Issue: not heating Day/Date/Time: 6/16 morning Who to call for dispatch: adam cell

Summary: Tammy Drolette called to schedule service for her Whirlpool Gold refrigerator, which is not getting or staying cold despite adjusting the temperature. Address: 14 Clover Drive, Webster, NY 14580. Phone: 5853621155. Email: ddrolette@rochester.rr.com. Customer requested an afternoon appointment on Tuesday, June 16, 2026.Service Location: 14 Clover Dr, Webster, NY, 14580Job scheduled for Tuesday, June 16, 2026 from 12:30 PM to 05:00 PM (US/Eastern).Further Details: https://app.sameday.ai/conversations?id=6a29d47d6f508ee65d3115a8

Summary: dryer that runs without stopping, had a light bulb replaced, and now has stopped working completely. He requested service after next Tuesday morning due to being out of town. Scheduled for Tuesday, June 16, 2026, morning slot

Summary: KitchenAid refrigerator. She is unable to remove the freezer drawer/bin, which is preventing her from accessing and replacing the light bulb.

Summary: Amana refrigerator in Williamson NY that is warm inside. Adjusting the temperature didn't solve the problem. Refrigerator is 13 years old. . Scheduled appointment for Tuesday, June 16, 2026 from 08:00 AM to 12:30 PM. ASD2575BRB01

Summary: Whirlpool refrigerator. The ice maker keeps making cubes and doesn't shut off.

sold work marcone eta friday 6/12

Issue: oven ignitor. oven will not initiate heating fridge- samsung, ice maker is not working Date: 06/15 afternoonWho to call: Jacquelins cell

Issue: icemaker not working Day/Date/Time: 6/15 afternoon Who to call for dispatch: home phone 716-634-3634

Booked via Scheduling Pro:Time slot requested: Mon, Jun 15 at 8 AM - 12:30 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Dryer Repair What is the brand?: Amana Additional Details: Dryer is not getting hot.

Issue: E1F9 Error Code Day/Date/Time: 06/15/26 8-12 Who to call for dispatch: Mary Jane Or Matthew Cell

Issue: Making a loud noise *Sears diagnosed and said it was the rollers* Day/Date/Time: 06/15/26 Last Call Who to call for dispatch: Rebecca

Issue: Water is puddling around the floor in front of the washer Day/Date/Time: 06/15/26 12-5 Who to call for dispatch: Cheryl

Issue: Not heating Day/Date/Time: Who to call for dispatch: (585) 217-3187

Issue: oven showing E10 error. Customer shut off breaker as a precaution due to possible electrical issue. Oven is about 11 years old, installed when condo was built. Date: 06/15 morning Who to call: Dennis

Issue: not freezing also wants new water filters if possible RPWFE Day/Date/Time: 6/15 morning Who to call for dispatch: noreen cell

Sold Work.

Issue: stuck on the rinse cycle Day/Date/Time: 6/15 morning Who to call for dispatch: liz cell

Possible recall: Issue: Washer is smoking Day/Date/Time: 06/10/26 12-5 Who to call for dispatch: Jen

Booked via Scheduling Pro: Customer Name: Merritt Smith Time slot requested: Mon, Jun 15 at 12:30 PM - 5 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Dryer Repair What is the brand?: Maytag Additional Details: Dryer is not heating up Dispatch Fee Acknowledgment: Customer was presented a dispatch fee of 124.99 plus tax and saw the message: 'This fee covers the cost of the technician coming to your home, diagnosing the problem, and offering you options to address your issue. This will be added to your final bill.' SMS Communications Opt-In: Yes Job Type Summary: Issue: Day/Date/Time: Who to call for dispatch:

Issue: not heating Day/Date/Time: 05/15 afternoon Who to call for dispatch: Lisa

Sold Work.

Sold Work.

sold work marcone eta thursday 6/11

Issue: Not cooling and not making ice Day/Date/Time: 06/15/26 After 1:00 Who to call for dispatch: Faustian

Issue: Not heating Day/Date/Time: Who to call for dispatch: (716) 893-8490

Refrigerator and freezer are not cooling, no noises, no error lights. 6/15 morningjoseph cell

sold work marcone eta friday 6/12

Issue: Water is pooling at the bottom and control panel is blinking Day/Date/Time: 06/15/26 12-5 Who to call for dispatch: Sarah

Issue: Drum is not turning Day/Date/Time: Who to call for dispatch: (585) 978-1659

Summary: dryer that has stopped working. The drum will not turn. The dryer was purchased around 1999 at Sears, brand unknown. Customer is unsure if the unit makes any noise when trying to start. Service address, phone, and email confirmed. Appointment requested for Monday, June 15, 2026, between 8:00 AM and 12:30 PM.

Issue: freezer fan is seizing up makes a grinding sound. error code FFE Day/Date/Time: 06/15 afternoon Who to call for dispatch: Alex

Booked via Scheduling Pro: Customer Name: Michael Grasso Time slot requested: Mon, Jun 15 at 8 AM - 12:30 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Refrigerator/ Freezer Repair What is the brand?: Samsung RS22T5201SG Additional Details: Fridge and freezer stopped working. I just hear a clicking noise, fan blowing and condenser seems to be but not cooling! C 21 error code Dispatch Fee Acknowledgment: Customer was presented a dispatch fee of 124.99 plus tax and saw the message: 'This fee covers the cost of the technician coming to your home, diagnosing the problem, and offering you options to address your issue. This will be added to your final bill.' SMS Communications Opt-In: Yes Job Type Summary: Issue: Day/Date/Time: Who to call for dispatch: ***POTENTIAL SITE TAKEOVER*** This bookings was created on a location that already exists in your system by a customer whose phone number we did not recognize. We have booked the appointment on the existing customer for this location. The new customer’s information is as follows: NAME: Michael Grasso PHONE NUMBER: (585) 802-6876 EMAIL: mgrasso90@yahoo.com Please review the booking. If it is an existing customer using a new phone number, please update the record. If the customer is a new owner of an existing location, create a new customer record and map the booking to that record.

Issue: green light on freezer blinking and everything started defrosting very last house on the left. light grey with maroon roof. Day/Date/Time: 6/15 morning Who to call for dispatch: karen cell

Issue: stopped heating Day/Date/Time: 06/15 morning Who to call for dispatch: Chris

Issue: internal water leak in his refrigerator. Water collects at the bottom, freezes, then melts and leaks onto the floor. The issue seems to be with the internal water system and has been looked at before but keeps returning. Date: 06/15 afternoonWho to call: Frank

Issue: washer and dryer installation for her tenant, Sean Beck, at 68 Sunset Street, Buffalo, NY 14207. Date: 06/15 afternoonWho to call: Sean

IT IS THE HOUSE IN THE BACK Issue: Not going to spin and the lid keeps locking Day/Date/Time: Who to call for dispatch: (716) 523-8331

Issue: water dripping when you opened the dryer then it stopped, now water wont go into the washer. Day/Date/Time: 06/15 morning Who to call for dispatch: Francis home phone

sold work marcone eta friday 6/12

Issue: Washer starts but doesn't complete a wash cycle; stops mid-cycle. Maytag brand, six years old. Date: 06/15 afternoonWho to call: Tony

Issue: Not heating Day/Date/Time: Who to call for dispatch: (585) 368-8763

Issue: Not locking the lid and keeps blinking done at the start of the cycle Day/Date/Time: 061526 Who to call for dispatch: (585) 503-3761

Issue: door is locked and cant get clothes out. Day/Date/Time: 06/15 morning Who to call for dispatch: Beverly

Issue: Shorted Keypad error and ice maker leaking Day/Date/Time: Who to call for dispatch: Tenant 407-280-0648

Issue: refrigerator is not cooling properly. The top section is warmer than the lower section, and the issue may be related to a fan or sensor. Jiann mentioned that Chris previously repaired the refrigerator about three years ago and would like to have him again if possible. Date: 06/15 morningWho to call: Jiann

Issue: Whirlpool refrigerator (approx. 12 years old, model WR560SEYM02) with an ice maker issue: leaking water onto the floor at the back, bar monitoring ice level became disengaged, cycling water but no ice produced.Date: 06/15 afternoonWho to call: Barbara

Issue: Not cooling sitting at 55. added that he needs water filters for the fridge Day/Date/Time: Who to call for dispatch: David Morse (585) 328-8422

Issue: dryer has stopped working completely. Dryer was working fine until last load, now it's totally unresponsive when dial and button are used. Dryer is about ten years oldDate: 06/15 afternoonWho to call: Reivon

Issue: The dryer had a timer replaced on April 8, 2026, and now is running but not heating. No unusual sounds or error codes.Date: 06/15 morningWho to call: Linda

Issue: Water leaking onto the floor Mod WTW4955HW1 Day/Date/Time: 06/15/26 8-12 Who to call for dispatch: Jeanne

Issue: Large ice build up in the freezer Day/Date/Time: Who to call for dispatch: (585) 820-3430

Issue: having the same issue as it was having before. 45 minute heads up Day/Date/Time: 06/15 afternoon Who to call for dispatch: Nazzam

Sold Work.