We serviced a
Whirlpool refrigerator
Near Webster, NY 14580
Chris
Job Details: 06/07/2023
Customer replaced icemaker with aftermarket appears bail arm was sticking up and not falling down Adjusted as well as possible if problem persists recommend oem ice maker approx 200-225 plus tax would be due
We serviced a
GE WASHER
Near Rochester, NY 14604
JK
Job Details: 06/07/2023
Washer/Dryer noise filter burnt out replaced from 3rd floor machine and installed all is working good.
We serviced a
GE Dryer
Near Rochester, NY 14618
Cristian
Job Details: 06/07/2023
Tested everything igniters good gas valve solenoids are good unit heats up fine customer is getting renovation done in the kitchen and I believe the smell is coming from this
We serviced a
GE microwave
Near Victor, NY 14564
Tina
Job Details: 06/07/2023
See notes Customer had microwave taken apart and sitting in garage. He had let me know he had replaced fuses and TCO?s and still not working. He said board had been smoking at one point and he is waiting on a new one to come in. I tested multiple options by unplugging transformer and trying to see if it turns on without it and it didn?t. I unplugged the noise filter board and it turned on but then board started to smoke again. Every time the breaker was tripped. Customer is going to wait for new board to put that in and see if it works if not he is getting a new appliance
We serviced a
Kitchen aid dishwasher
Near Pittsford, NY 14534
Tanner
Job Details: 06/07/2023
Complaint of poor wash. Following errors: F6E1 low water F9E1 diverted can?t find home Start diagnostic and unit fills. Wash pump never runs. Drains fine. Confirmed 120 VAC to wash pump but no wash. Needs new wash motor. Installed new motor sump assembly. Tested via normal wash and unit tested good.
We serviced a
Kenmore Dryer
Near Rochester, NY 14617
Jose R
Job Details: 06/07/2023
Customer stated that the unit does not dry when running the unit viewed the the igniter was glowing the flames were going through and cycling right also made sure the vent was clean and had strong pressure could not replicate a no heat symptom and educated customer on the sensor dry setting and time dry setting and inform them to monitor the unit was hitting 150 degrees inside of unit when opening door and from the outside where it vent as well complete
We serviced a
Amana washer
Near Farmington, NY 14425
Derek
Job Details: 06/07/2023
Needs a new bearing and the drain pump. Not worth fixing.
We serviced a
frigidaire dishwasher
Near Rochester, NY 14618
Derek
Job Details: 06/07/2023
Water inlet valve sticking. Timer and everything else seem to be working fine. Changed and tested it?s fillin with water and washing.
We serviced a
Frigidaire Freezer
Near Churchville, NY 14428
JK
Job Details: 06/07/2023
Freezer door gasket ripped and allowing frost buildup inside removed frost checked all and all is running good
We serviced a
maytag Dryer
Near Williamson, NY 14589
Chris
Job Details: 06/07/2023
Cancel range Dryer needs at least timer and blower wheel Has 3rd party warranty No repair at this time Approx 400 would be due
We serviced a
Samsung Refrigerator
Near Webster, NY 14580
Chris
Job Details: 06/07/2023
Replaced freezer evaporator fan motor
We serviced a
Frigidaire dishwasher
Near Irondequoit, NY 14617
Cristian
Job Details: 06/07/2023
Replace filter tested unit seems to be circulating fine
We serviced a
LG Oven
Near Fairport, NY 14450
Tanner
Job Details: 06/07/2023
While servicing dishwasher noise from oven while customer baking. Convection fan motor clearly bad. Needs new fan motor. Installed new fan motor. Tested via bake and unit tested good.
We serviced a
Samsung refrigerator/Range Hood
Near Webster, NY 14580
Chris
Job Details: 06/07/2023
Unable to locate replacement parts for range hood- called manufacturer and they said they would call or email if parts were available Replaced ice maker on refrigerator
We serviced a
Bosch dishwasher
Near Fairport, NY 14450
Tanner
Job Details: 06/07/2023
Installed ACU guard.
We serviced a
Kenmore washer
Near Webster, NY 14580
Chris
Job Details: 06/07/2023
Replaced shocks and calibrated unit Washer is much more stable , unable to level or repair farther for off balance / walking as all other components test ok **Recommend washing multiple similar items to help balance load and review owners manual
We serviced a
lg dryer
Near Rochester, NY 14618
Cristian
Job Details: 06/07/2023
Replace one lg roller tested unit no noise issue now done
We serviced a
Samsung washer
Near Penfield, NY 14526
Jose R
Job Details: 06/07/2023
Customer was having issue with the door switch and the door locking to allow it to go into a cycle when removing the gasket viewed that the weight basket was broken off and screws were on the floor customer will have to go through Samsung to get issue resolved
We serviced a
GE washer
Near Irondequoit, NY 14609
Jose R
Job Details: 06/07/2023
Customer unit had two software updates for the main board went ahead and installed the up to date version also viewed that the unit had error codes for a out of balance on the final spin educated customer on the load size which is to go about half way of the drum and light or normal on the soil level ran a speed wash and everything passed and is working with in specs complete
We serviced a
Samsung oven
Near East Rochester, NY 14445
Cristian
Job Details: 06/07/2023
If customer calls back will need igniter #
We serviced a
Bosch dishwasher
Near Rochester, NY 14612
Cristian
Job Details: 06/07/2023
Customer will take video or picture if unit starts to act up I was not able to run a test mode to check for error codes . If the error code they get reflects the display will recommend that part #1
We serviced a
Kenmore oven
Near Ontario, NY 14519
Chris
Job Details: 06/07/2023
Needs lower oven outter door glass, handle and screw Glass appears to be NLA - unable to repair needs new oven Model # 79048473410
We serviced a
Whirlpool washer
Near Pittsford, NY 14534
Derek
Job Details: 06/07/2023
Mcu error for the motor control board. F0e1 and f1e2 codes on the washer. It will not spin the drum at all even in diagnostic modes.
We serviced a
GE washer
Near Rochester, NY 14609
Jose R
Job Details: 06/07/2023
Everything on the bottom of the unit is rusted and looks bad when running the unit customer has a one flash error code on the unit which is indicating that the unit has a bad motor and needs to be replaced unit does not agitate or spin customer will be exploring there options and will be going through his insurance see how they will be going along with the service
We serviced a
Frigidaire oven
Near Penfield, NY 14526
Chris
Job Details: 06/06/2023
Removed bulb base and installed customer supplied bulb Oven light door switch is acting strange but no farther repair at this time
We serviced a
MAYTAG refrigerator
Near East Rochester, NY 14445
Tina
Job Details: 06/06/2023
FF section is at 70? and freezer has gotten up to 19? took evap cover off and there is a giant ball of ice on the evaporator. Customer is going to get a new fridge.
We serviced a
GE washer
Near Rochester, NY 14616
Jose R
Job Details: 06/06/2023
Customer complaint was that the the clothes will come out soak when diagnosing unit seen there was a soft ware up date on the spin and agitation of the unit updated to newest version then ran a load with 5 towels and unit operated with in specs and educated on load size to make sure there filling up the drum about half way and light on soil and normal on spin unit working with in specs complete
We serviced a
Miele Oven
Near Pittsford, NY 14534
JK
Job Details: 06/06/2023
Warming drawer will need new slides and motor will have to look up parts since they are direct order from miele. Steam oven will need to be researched more to find correct parts.
We serviced a
GE Dryer
Near Rochester, NY 14607
Cristian
Job Details: 06/06/2023
Customer getting low air error means something is blocking the air flow from the vent line will recommend getting vent line checked
We serviced a
Whirlpool washer
Near Penfield, NY 14526
Tina
Job Details: 06/06/2023
Drain pump broken, hoses filled with mildew, bearings grinding, boot is getting stiff and looks like it?s cracking. customer going to get a new washer
We serviced a
GE Dryer
Near Macedon, NY 14502
Derek
Job Details: 06/06/2023
Vacuumed out the dryer it was packed full of lint. Replaced the rear bearing it was plastic and worn. Tons of lint in the dryer and the drum causing the burning smell. Also checked the vent it is not blocked.
We serviced a
Whirlpool washer
Near Rochester, NY 14618
Tina
Job Details: 06/06/2023
Washer was leaking from washer dispenser tube, husband had installed new boot on door and someone the seal for the tube got stuck inside and when washer was turned on it was leaking lots of water out of it. Put seal back on and reconnected tube then put machine back together and ran it through a diagnostic which tested everything and there is no more leaks and everything appears to be working without issues.
We serviced a
Kenmore Stove
Near Webster, NY 14580
Chris
Job Details: 06/06/2023
Reset control and unit is working If problem returns needs control and overlay Also freezer is making noise , recommend evap sensor if problem get worse
We serviced a
Jenn air oven
Near Webster, NY 14580
Chris
Job Details: 06/06/2023
Removed screw holding bake element in No warranty customer supplied part/install
We serviced a
Whirlpool Dryer
Near Honeoye Falls, NY 14472
Derek
Job Details: 06/06/2023
We serviced a
LG Refrigerator
Near East Rochester, NY 14445
JK
Job Details: 06/06/2023
LG compressor is bad and recommended to replace machine.
We serviced a
GE Microwave
Near Pittsford, NY 14534
JK
Job Details: 06/06/2023
Installed new ge microwave and all is operating good.
We serviced a
GE Dryer
Near Webster, NY 14580
Cristian
Job Details: 06/06/2023
Intermittent no heat Will recommend timer #WE4M527 Coil1 #WE4X692 Coil2 #WE4X693
We serviced a
frigidaire microwave
Near Webster, NY 14580
Chris
Job Details: 06/06/2023
Reattached door interlock spring and checks ok if fails again only option would be to replaced door
We serviced a
Ge Washer
Near Rochester, NY 14609
Jose R
Job Details: 06/06/2023
Replaced the agitator on the unit now when running a diagnostic in the agitation mode it was operating with in specs inform customer to run a load and educate us on how it goes complete
We serviced a
Samsung Dryer
Near Rochester, NY 14617
Cristian
Job Details: 06/06/2023
Replace motor thermostat # tested unit runs fine now
We serviced a
MAYTAG refrigerator
Near Rush, NY 14543
JK
Job Details: 06/06/2023
Rested water filter light and tested icemaker the icemaker will need to be replaced.
We serviced a
LG washer
Near Irondequoit, NY 14609
Jose R
Job Details: 06/06/2023
Customer unit will not properly drain so went ahead and replaced drain pump also inlet valve was corroded went ahead and replaced valve unit operating with in specs complete
We serviced a
maytag dryer
Near Ontario, NY 14519
Chris
Job Details: 06/06/2023
No heat apon arrival, disassembled and all components check ok. Reassembled and unit heats, possible loose connection or if problem returns recommend main elec and approx 290 plus tax / shipping would be due Trip paid venmo
We serviced a
Kenmore refrigerator
Near Fairport, NY 14450
Tina
Job Details: 06/06/2023
Fridge and freezer are both warm, checked compressor and it?s warm and running. Took off evap cover and there is no type of defrost pattern and warm to the touch. Customer is going to be getting a new fridge
We serviced a
Kenmore refrigerator
Near Rochester, NY 14624
JK
Job Details: 06/06/2023
Compressor has sealed system issue and will need to be replaced.
We serviced a
Samsung refrigerator
Near Penfield, NY 14526
Chris
Job Details: 06/06/2023
Removed machine compartment components so customer could clean Unable to move condenser or refrigerant lines any more without risking damage
We serviced a
Kenmore washer
Near Rochester, NY 14618
Tina
Job Details: 06/06/2023
Washer would not go into spin cycle and would not drain. Took apart and lid switch was broken. It worked with a jumper wire but not when hooked to switch molex. Installed new lid switch and it?s draining and spinning without issues.
We serviced a
lg oven
Near Scottsville, NY 14546
JK
Job Details: 06/05/2023
2862796-1 LAST CALL LG oven wont ignite Model LRG3061BD
We serviced a
GE Dryer
Near Williamson, NY 14589
JK
Job Details: 06/05/2023
GE hot point Dryer not heating
We serviced a
Maytag Dryer
Near Rochester, NY 14624
Chris
Job Details: 06/05/2023
Maytag dryer not heating. wont be home until 1
We serviced a
GE Washer (Laundry Center)
Near Penfield, NY 14526
Tina
Job Details: 06/05/2023
GE washer (Laundry Center) belt came off they are unsure if that is what it is called
We serviced a
Samsung refrigerator
Near Webster, NY 14580
Chris
Job Details: 06/05/2023
Samsung refrigerator ice build-up call when on the way (727) 259-4537
We serviced a
Maytag Refrigerator
Near Rochester, NY 14610
Cristian
Job Details: 06/05/2023
Maytag refrigerator warm.
We serviced a
Jenn air Refrigerator
Near Pittsford, NY 14534
Chris
Job Details: 06/05/2023
MULTI-UNIT JOB Jenn Air oven door will just drop when opened, but it is now stuck shut. (at 11:37) Wanted a dryer vent checked
We serviced a
samsung dryer
Near Perinton, NY 14534
JK
Job Details: 06/05/2023
EXTENDED WARRANTY- DO NOT BILL CUSTOMER Case#: NSA001553481401 SAMSUNG DRYER wont turn on
We serviced a
samsung dryer
Near Fairport, NY 14450
JK
Job Details: 06/05/2023
Case# A197056 Brand: SAMSUNG Model: DVE45R6300V/A3 Product Type: Clothes Dryer - Electric not drying Serial: 0AYA5BBR103001
We serviced a
GE oven
Near Fairport, NY 14450
Tina
Job Details: 06/05/2023
Brand: Hotpoint Type: Range Gas Model: 317B6641P001 Serial: Comments: The oven is not heating. The burners are working fine.
We serviced a
frigidaire dishwasher
Near Rochester, NY 14618
Derek
Job Details: 06/05/2023
Frigidaire dishwasher issue with UI...Check part number in inventory, we may have some on other vans.
We serviced a
maytag dishwasher
Near Fairport, NY 14450
Tanner
Job Details: 06/05/2023
Maytag dishwasher keeps tripping breaker
We serviced a
whirlpool Dryer
Near Fairport, NY 14450
Derek
Job Details: 06/05/2023
CALL 585-943-2297 Dryer making noise and smelled something burning. GE
We serviced a
NXR Stove
Near Webster, NY 14580
Cristian
Job Details: 06/05/2023
Dacor oven stove top works, oven does not. DYRP48D...customer has parts sent to her by samsung/dacor, sounds like relay board which could be the issue. If not, we can always buy parts on marcone or send out for refurb ON SITE JEFF WINNER 585-278-4015
We serviced a
Samsung Refrigerator
Near Webster, NY 14580
Cristian
Job Details: 06/05/2023
TRY TO MAKE CLOSER TO 1300 NEW LEAF PART INSTALL 2780644-1 RF23M8070SR Samsung fridge ice build-up WEAR SHOE COVERINGS PLEASE
We serviced a
Whirlpool Dryer
Near Webster, NY 14580
Cristian
Job Details: 06/05/2023
Brand: Whirlpool Type: Dryer Electric Model: WED94HEXW0 Serial: M12420579 Comments: Screeching noise when drying - possible worn out guides ???
We serviced a
Kenmore refrigerator
Near Webster, NY 14580
Tanner
Job Details: 06/05/2023
Brand: Whirlpool Type: Refrigerator Bottom Freezer Model: Gb2fhdxws04 Serial: K14516792 Comments: The refrigerator is warm but the freezer is cold. I did a full reset that I saw on YouTube but the problem continued. The compressor is still running as the freezer is cold.
We serviced a
Bosch dishwasher
Near Rochester, NY 14612
Jose R
Job Details: 06/05/2023
Bosch dishwasher leaking from inlet valve still drips after they hit the water shut off to the dishwasher
We serviced a
Samsung refrigerator
Near Palmyra, NY 14522
Derek
Job Details: 06/05/2023
Samsung fridge shut down randomly yesterday
We serviced a
Whirlpool Refrigerator
Near Victor, NY 14564
Tina
Job Details: 06/05/2023
*PARTS AT SHOP* MULTI-UNIT JOB Hot point Glass top stove burner is out, smaller burner. back right burner RB790SH4SA The Whirlpool refrigerator GX2FHDXVB04 door seal needs to be replaced
We serviced a
Kitchen Aid Dishwasher
Near Fairport, NY 14450
Tanner
Job Details: 06/05/2023
-RETURN TRIP- Kitchen Aid Dishwasher not cleaning all of the dishes possible spray arm not working( Said the screws came out again Tina knows which ones she had to return with 2 last time she was out )
We serviced a
Bosch dishwasher
Near Webster, NY 14580
Chris
Job Details: 06/05/2023
Brand: Bosch Type: Dishwasher Model: SHP878WD6N/11 Serial: FD990100007 Comments: Sounds like the intake side of the pump that sprays water on the dishes has something in it.
We serviced a
amana refrigerator
Near Rochester, NY 14621
Jose R
Job Details: 06/05/2023
Customer is states that since we were there, the Amana fridge is making a loud humming noise that can be heard throughout the house. RETURN TRIP???
We serviced a
GE dishwasher
Near Rochester, NY 14623
Tanner
Job Details: 06/05/2023
Brand: GE Type: Dishwasher Comments: The dishwasher does not properly wash the dishes anymore. We have had it for about 2 years. I have deeper clean many different ways and clean the filter every time we run the dishwasher.
We serviced a
Samsung Washer
Near East Rochester, NY 14445
Chris
Job Details: 06/05/2023
Front-load Samsung washer makes a loud sound and moves a lot when in spin (it is in a closet but they said it slides out added they are on pedestal) Model WF350AN
We serviced a
MAYTAG refrigerator
Near Pittsford, NY 14534
Tina
Job Details: 06/05/2023
23 year old Maytag refrigerator compressor makes a loud sound
We serviced a
ge Refrigerator
Near Webster, NY 14580
Chris
Job Details: 06/05/2023
GE icemaker installed in Dec 22, not working again. Customer knows part is under warranty but will have to pay trip fee and labor.
We serviced a
Samsung washer
Near Rochester, NY 14617
Cristian
Job Details: 06/05/2023
Samsung front load washer does not wash like it used to. wants a checkup done on it and general cleaning
We serviced a
Whirlpool refrigerator
Near Victor, NY 14564
Tina
Job Details: 06/05/2023
Whirlpool Ice maker not producing ice
We serviced a
Kenmore washer
Near Rochester, NY 14624
JK
Job Details: 06/05/2023
Kenmore Washer top load will not drain water
We serviced a
Whirlpool Refrigerator
Near Rochester, NY 14618
Tina
Job Details: 06/05/2023
Whirlpool Refrigerator ice maker will not stop making ice
We serviced a
GE Refrigerator
Near Pittsford, NY 14534
JK
Job Details: 06/05/2023
GE profile refrigerator not cooling, freezer seems okay fresh food warm.
We serviced a
GE oven
Near Macedon, NY 14502
JK
Job Details: 06/02/2023
Needs glass for the front door of oven. 6-02-23: Replaced oven glass, fixed lightbulb housing ran and tested all and all is working good.
We serviced a
MAYTAG Dryer
Near Williamson, NY 14589
Chris
Job Details: 06/02/2023
Needs front drum support/bulkhead with felt Part is NLA unable to repair
We serviced a
Whirlpool refrigerator
Near Irondequoit, NY 14622
Jose R
Job Details: 06/02/2023
Customer control panel was not being responsive went ahead and replaced jazz board now unit is operating with in specs complete
We serviced a
Frigidaire Microwave
Near Penfield, NY 14526
Chris
Job Details: 06/02/2023
Replaced faulty interlock and fuse Unit checks ok
We serviced a
GE refrigerator
Near Rochester, NY 14608
JK
Job Details: 06/02/2023
Compressor is locked up computer is burnt out due to cockroach infestation.
We serviced a
Speed Queen Dryer
Near Rochester, NY 14625
Chris
Job Details: 06/02/2023
Needs motor and blower assy update kit Customer declined new estimate Refund difference
We serviced a
Whirlpool washer
Near Rochester, NY 14609
Jose R
Job Details: 06/02/2023
Went ahead and replaced main and door switch unit seems to be operating with in specs educated customer that the lid does not lock until it goes into a rinse and spin mode and it?s normal for it not to lock in the beginning of the cycle will have them run loads and see how it goes and if any issue don?t be hesitant to give us a call complete
We serviced a
GE dishwasher
Near Irondequoit, NY 14609
Cristian
Job Details: 06/02/2023
Will recommend circulation assembly over$700 cost
We serviced a
Samsung Dryer
Near Pittsford, NY 14534
Tina
Job Details: 06/02/2023
Dryer was not heating, took apart and tested components and everything was good but the heating element. A new one was installed and the dryer is heating without issues.
We serviced a
GE dishwasher
Near Fairport, NY 14450
Tina
Job Details: 06/02/2023
Dishwasher had no power, did. A hard reset and was able to get it back on. It?s going to need the UI board and main board. Customer is going to end up getting a new appliance once this one dies.
We serviced a
Kitchen aid oven
Near Rochester, NY 14618
JK
Job Details: 06/02/2023
Bake element burnt out and will need to be replaced. 06-02-23: Replaced bake element ran and tested all is working good.
We serviced a
Samsung washer
Near Honeoye Falls, NY 14472
Cristian
Job Details: 06/02/2023
Both washers are working great. The one dryer the coin slot is jammed and not returning. The far right drier won?t turn on. I tested all of the safety switches and sensors, and also the start button. The problem seems to be the coin slot on this one too. I will need he key fro the dryers to unlock them to do any repairs. 6/2: Both coin slots replaced, both units working fine. One of them could need a timer in the future, WPW10521398 ($157 part price)
We serviced a
kitchen aid refrigerator
Near Hilton, NY 14468
JK
Job Details: 06/02/2023
Icemaker bad replaced and ran and tested all is working good.
We serviced a
Frigidaire dishwasher
Near Irondequoit, NY 14617
Cristian
Job Details: 06/02/2023
Replace switch assembly #5304517587 tested unit everything is working fine
We serviced a
Admiral Dryer
Near Rochester, NY 14616
JK
Job Details: 06/02/2023
Dryer timer shaft broken and will need to be replaced.
We serviced a
LG Dryer
Near Fairport, NY 14450
Tina
Job Details: 06/02/2023
When on sryer was making a loud noise, a new main kit with 4 wheels , belt and pulley were installed and it?s working without issues.
We serviced a
LG Dishwasher
Near Rochester, NY 14610
Jose R
Job Details: 06/02/2023
After replacing pump unit would spit a lc error code everything on the bottom was bone dry disconnected the sensor for the leak which was suppose to by pass leak code unit still spits out lc code so customer had a bad control board will not be going along with repair complete
We serviced a
GE Oven
Near Fairport, NY 14450
Tina
Job Details: 06/02/2023
Tested range multiple times I couldn?t smell gas and neither could customer. Tested amps on igniter and it?s reading what it should. Takes appropriate time to preheat and works the way it should. Let customer know he has 90 days for service call
We serviced a
Kenmore Oven
Near Webster, NY 14580
Jose R
Job Details: 06/02/2023
Replaced both left and right door oven hinge now door opens and closes fine and is working with In Specs complete
We serviced a
Kenmore refrigerator
Near Webster, NY 14580
Chris
Job Details: 06/02/2023
Replaced icemaker