We serviced a
Kitchen aid dishwasher
Near Brighton, NY 14610
Tina
Job Details: 05/26/2023
Installed new parts but there is another leak and customer declined additional repair so parts were taken back and customer is getting a new dishwasher
We serviced a
Ge Microwave
Near Hilton, NY 14468
JK
Job Details: 05/25/2023
Microwave will need more parts that are NLA and not cost affective to repair over 20 years old.
We serviced a
MAYTAG Refrigerator
Near Irondequoit, NY 14617
Jose R
Job Details: 05/25/2023
Customer has a broken door causing the unit not to sit right when opening in closing customer will be exploring there options on getting a new unit
We serviced a
MAYTAG refrigerator
Near Rochester, NY 14625
Chris
Job Details: 05/25/2023
Replaced defrost control
We serviced a
Whirlpool Dryer
Near Rochester, NY 14616
Cristian
Job Details: 05/25/2023
Replace right and left door hinge door is closing normally
We serviced a
whirlpool Washer
Near Churchville, NY 14428
JK
Job Details: 05/25/2023
Washer will need drain pump.replaced drain pump ran and tested for leaks and drain all is leak free and draining good.
We serviced a
GE washer
Near Rochester, NY 14616
Cristian
Job Details: 05/25/2023
05/25/2023 05:06 pm by Cristian Ayala Replace door switch #tested everything is working fine now also did software update
We serviced a
Admiral Dryer
Near Rochester, NY 14626
JK
Job Details: 05/25/2023
Belt popped off of idler replaced back on ran and tested all and all is heating and running good.
We serviced a
Whirlpool Refrigerator
Near Rochester, NY 14624
JK
Job Details: 05/25/2023
Evaporator has a refrigerant leak all is running and evap is fully warm with ice ball on cap tube.
We serviced a
GE Refrigerator
Near Rochester, NY 14618
Chris
Job Details: 05/25/2023
Unit to temp apon arrival Possible door ajar issue over night as water inside freezer door frozen as well Would need to shut unit off and let door melt as door is non serviceable
We serviced a
Bosch dishwasher
Near East Rochester, NY 14445
Tina
Job Details: 05/25/2023
Bosch dishwasher had an E09 error code which is lack of heat. A new circulation pump was installed and running without issues
We serviced a
LG Dryer
Near Fairport, NY 14450
Tina
Job Details: 05/25/2023
Dryer was making a loud noise so took apart and wheel was falling off and post of wheel was flat on one side. Put on a new maintenance kit which is covered under warranty. Checked washer for leaks and ran a diagnostic and there was nothing leaking. Also ran a rinse and spin and no water leaking.
We serviced a
kenmore range
Near Webster, NY 14580
Jose R
Job Details: 05/25/2023
Customers oven door would not open all the way customer has bad hinges would need to replace both sides customer will be exploring there options on what they want to do will give us a call if wanting to go along with the repair
We serviced a
LG refrigerator
Near Rochester, NY 14610
Chris
Job Details: 05/25/2023
Control lock was on Turned off lock and dispenser working properly
We serviced a
Kenmore refrigerator
Near Rochester, NY 14613
Cristian
Job Details: 05/25/2023
Replace icemaker tested unit and working good
We serviced a
Samsung Microwave
Near Greece, NY 14612
JK
Job Details: 05/25/2023
Not cost affective to repair Microwave.
We serviced a
Frigidaire refrigerator
Near Pittsford, NY 14534
Cristian
Job Details: 05/25/2023
Replace air tower wait 24 hours for proper cooling
We serviced a
Kenmore washer
Near Rochester, NY 14609
Jose R
Job Details: 05/25/2023
when manually spooning the drum gear a crazy grinding noise then when putting it into a diagnostic mode when it went into a spin the unit would spin very slow and would not hit fast rpm if customer wants to go along with repair customer would need gear case will review. With significant other and get back to us if wanting to go along with repair
We serviced a
kitchen aid dishwasher
Near East Rochester, NY 14445
Derek
Job Details: 05/25/2023
Needs the front door sweep it?s hitting the bottom case of the dishwasher. Put the bracket back on the bottom rack so the rack was level and the lower spray arm wasn?t hitting it. The unit should wash better now and the pods should dissolve now.
We serviced a
Whirlpool washer
Near Pittsford, NY 14534
Tina
Job Details: 05/25/2023
Boot was not torn or broken only the spring popped off so that was put back on and pump was cleaned out and washer working without issues
We serviced a
Frigidaire refrigerator
Near Webster, NY 14580
Chris
Job Details: 05/25/2023
5/25/23 Replaced defrost heater assy and cycle defrost , run and icemaker unable to get unit to fail See page 3 of owners manual , recommends avoiding plugging unit into a gfci circuit, customer may need to consult an electrician if problem persists and see if local codes allow unit to be plugged into a non gfci circuit 5/22/23 Unable to duplicate breaker tripping Defrost heater coating does look bad may be current bleeding to ground and tripping gfci breaker
We serviced a
Kitchen aid dishwasher
Near Webster, NY 14580
Chris
Job Details: 05/25/2023
5/25/23 replaced case with minimal change water pressure to unit seems high as unit does not leak when shutoff valve is partially closed Recommend plumber check pressure to unit As a precaution And maybe check with factory service 5/18/23 Unit partially disassembled and pulled from cabinet apon arrival F9e1 code Found debris in sump / drain pump port Also case is broken and leaking
We serviced a
Samsung refrigerator
Near Pittsford, NY 14534
Cristian
Job Details: 05/25/2023
Replace temp sensor ,drain kit , evap cover tested unit everything is working good now
We serviced a
LG Dryer
Near Rochester, NY 14624
JK
Job Details: 05/25/2023
Ran dryer through heat cycle all temperatures are withing specs checked vent line and exit all is free and clear, lent screen was fully clogged customer will run through dishwasher.
We serviced a
Electrolux washer
Near Fairport, NY 14450
Tina
Job Details: 05/25/2023
Dryer was full of water and stopped mid cycle. I was able to drain all the water out and I put in diagnostics to check for error codes and E41 is appearing which is a door lock switch. Ordering a new door lock 5/25 customer decided to get a new machine.
We serviced a
samsung dryer
Near Rochester, NY 14606
JK
Job Details: 05/25/2023
Replaced heating element and Temp thermistor ran and tested and temperatures are at manufacturing specs.
We serviced a
whirlpool Refrigerator
Near Rochester, NY 14625
Tanner
Job Details: 05/24/2023
Installed new dual valve. Tested unit via ice harvest and water dispense, unit tested good.
We serviced a
samsung refrigerator
Near Rochester, NY 14624
JK
Job Details: 05/24/2023
Looked at icemaker and door seal all is working good no frost in freezer and icemaker is making ice and making normal harvest sounds.
We serviced a
Samsung Dryer
Near Rochester, NY 14626
Jose R
Job Details: 05/24/2023
Customer unit was making a loud scrapping noise when taking out the drum views that the drum rear cover claws cracked and bent and that was the cause of the noise customer will be exploring her options on getting new unit complete
We serviced a
Kenmore oven
Near Penfield, NY 14625
Tina
Job Details: 05/24/2023
Igniter is not getting amperage it should be and a new one is needed. When looking for model number a lot of mouse poop was found n insulation and let landlord know and he is going to be getting a new appliance. Invoice is being emailed for payment per customer
We serviced a
Amana washer
Near Rochester, NY 14609
Jose R
Job Details: 05/24/2023
On a normal cycle customer lid lock would not lock but it still would run through a cycle but on a rinse and spin the unit would lock and operate with in specs customer would need both door switch and main
We serviced a
Kenmore Stove
Near Rochester, NY 14616
JK
Job Details: 05/24/2023
Main control board burnt customer will replace oven
We serviced a
GE Freezer
Near Penfield, NY 14526
Tanner
Job Details: 05/24/2023
Complaint of warm temps at top of unit. Measured 44 degrees at top of cabinet, 24 on Evap cover. Fan not running. Pulled back Evap cover and Evap and fan covered in ice, measured 48 ohms through defrost circuit. Measured 13.6 k ohms resistance through defrost thermistor a temp between 13 And -6 degrees. A valid reading. ACU not regulating defrost properly. Defrosted Evap fan and fan does spin when not covered in ice. Needs ACU. Customer to self defrost unit, install ACU on Wednesday. ACU installed. Unit runs properly. Customer advised 24 hours before using like normal.
We serviced a
Kenmore washer
Near Rochester, NY 14612
JK
Job Details: 05/24/2023
Drain pump bad replaced ran and tested for leaks and drain all is leak free and draining good.
We serviced a
Samsung refrigerator
Near Victor, NY 14564
Cristian
Job Details: 05/24/2023
25e 39e error codes Samsung fridge will need Icemaker # And temp sensor # Small wine fridge will need overload #
We serviced a
bosch dishwasher
Near Victor, NY 14564
Derek
Job Details: 05/24/2023
Needs gasket for heater container on the back right of the dishwasher. All paid by check replaced the nut for the new style metal one. Installed a new ring as well.
We serviced a
GE Refrigerator
Near Rochester, NY 14620
Tina
Job Details: 05/24/2023
Refrigerator was completely warm, customer had it unplugged so once plugged in I waited for compressor to kick on and it never did. I tested the windings of compressor and they were not good the. Once put back together the compressor tried to turn on and made a grinding sound, compressor is bad and a new appliance is needed
We serviced a
bosch dishwasher
Near Pittsford, NY 14534
Cristian
Job Details: 05/24/2023
Replace left and right hinge Inner door , door seal, and bottom seal tested unit no leaks .
We serviced a
Whirlpool washer
Near Fairport, NY 14450
Tina
Job Details: 05/24/2023
Dryer was turning on but not spinning, belt was broken. New belt, wheels and pulley were installed.
We serviced a
GE Dryer
Near Penfield, NY 14526
Chris
Job Details: 05/24/2023
Dryer selector knob not in position causing heat circuit to be broken Fridge has frozen water line inside door Would need door if problem persists
We serviced a
GE dishwasher
Near Irondequoit, NY 14622
Cristian
Job Details: 05/24/2023
Replace diverter assembly kit and did software update tested unit no leaks work good now
We serviced a
Frigidaire Stove
Near Fairport, NY 14450
Tina
Job Details: 05/24/2023
Infinite switch is bad on front left burner and causing the hot light to stay on. New part is being ordered 5/24 installed new infinite switch and burner is working and hot surface light is off. Customer does not have an email so we are mailing a receipt out to them
We serviced a
frigidaire Washer
Near Fairport, NY 14450
Tanner
Job Details: 05/24/2023
Installed new UI. Now able to select water temp and spin speed. Normal wash now starts at 42 minutes. Ran normal wash and unit fills and advances into wash. Unit testing good.
We serviced a
whirlpool refrigerator
Near Fairport, NY 14450
Tanner
Job Details: 05/24/2023
Complaint of no light in any compartment. FZ missing a bulb, replaced bulb. RC and Deli drawer are on LEDs each with their own module. Customer declined repair on deli drawer, ambient lighting suffices. RC compartment all LEDs are on one module. Customer opting to repair RC lighting at this time. Installed new LED module in FF section. Tested unit and unit tested good.
We serviced a
Kenmore washer
Near Fairport, NY 14450
Tina
Job Details: 05/24/2023
Washer needs a new gear case and bearings. Customer is going to get a new appliance
We serviced a
Kenmore Dryer
Near Rochester, NY 14609
Jose R
Job Details: 05/24/2023
Customer unit would not go into a spin mode when diagnosing unit viewed that the belt was broke and one of the supporters were bad went ahead and replaced dryer kit complete
We serviced a
Frigidaire Refrigerator
Near Webster, NY 14580
Tanner
Job Details: 05/24/2023
Complaint of broken dispenser paddle. Plastic paddle cleared broken off. Ordering new paddle. Installed new paddle. Tested unit and unit tested good.
We serviced a
MAYTAG Dryer
Near Webster, NY 14580
Chris
Job Details: 05/24/2023
Replaced maintenance/ repair kit and checks ok
We serviced a
Whirlpool dryer
Near Rochester, NY 14607
JK
Job Details: 05/24/2023
Bearing bad again replaced with new kit ran and tested all is working good vacuumed inside all is clean.
We serviced a
MAYTAG washer
Near Pittsford, NY 14534
Tina
Job Details: 05/24/2023
Washer makes a loud noise during spin cycle and had oil leaking out of the motor. Customer is going to get a new appliance. Dryer had new wheels, belt and pulley Installed
We serviced a
Samsung Dryer
Near Macedon, NY 14502
Chris
Job Details: 05/24/2023
Installed new heating element and checks ok
We serviced a
Whirlpool Dryer
Near Pittsford, NY 14534
Tanner
Job Details: 05/24/2023
Complaint of noise during use. Noise instant and constant. Found bad idler pulley. Repaired with dryer repair kit. Tested unit and unit tested good.
We serviced a
Whirlpool refrigerator
Near Fairport, NY 14450
Tanner
Job Details: 05/24/2023
Complaint of no ice. Measured 39 in FF and 4 in FZ. Bail arm on IM in the off position. Moved to on position and IM immediately harvested and called for water. No need for repair.
We serviced a
LG Range
Near Ontario, NY 14519
Chris
Job Details: 05/24/2023
Replaced display pcb on microwave and gas range Took pics of speed queen dryer and attached to documents Did not look to far into noise issue but appears drum is wearing into front bulkhead faster than normal due to tweek in cabinet/frame of dryer Recommend factory service as may be under factory warranty still
We serviced a
Samsung Dryer vent
Near Victor, NY 14564
Derek
Job Details: 05/23/2023
Cleaned the dryer vent and the dryer lint housings
We serviced a
Frigidaire Dryer
Near Webster, NY 14580
Chris
Job Details: 05/23/2023
Replaced belt and cleaned short vent unit checks ok
We serviced a
amana washer
Near Brockport, NY 14420
JK
Job Details: 05/23/2023
Washer will need new gearcase and motor along with belt customer will replace machine.
We serviced a
Kitchen aid oven
Near Rochester, NY 14625
Tina
Job Details: 05/23/2023
Both bake igniters were not working. The bottom igniter was replaced and it was still covered under warranty because it has been less than a year since it was installed by us. The customer was told that the year warranty does not start over with new igniter for bottom oven. Top oven igniter was replaced and is covered for one year The both of the ovens are working without any issues
We serviced a
whirlpool Washer
Near Webster, NY 14580
Chris
Job Details: 05/23/2023
Found rotor bolt 3/4 backed out throwing off rps Tightened and appears ok
We serviced a
LG washer
Near Rochester, NY 14626
Cristian
Job Details: 05/23/2023
Customer had door gasket i replace gasket no leaks done
We serviced a
Kenmore dishwasher
Near Ontario, NY 14519
Chris
Job Details: 05/23/2023
Needs lower spray arm , seem split causing water to be directed at bottom of door Customer to order part themselves
We serviced a
maytag dryer
Near Fairport, NY 14450
Tanner
Job Details: 05/23/2023
Complaint of noise. Found noise from loose baffle. Tightened down. Tested unit and unit tested good. If issue returns order baffle. Recommended replacing bearings idler and belt if going in for the baffle.
We serviced a
samsung dryer
Near Rochester, NY 14606
Jose R
Job Details: 05/23/2023
Customer unit was making a loud noise when diagnosing unit every thing mechanical was normal and with in specs went ahead and cleaned out motor noise went away and unit is working with in specs complete
We serviced a
Frigidaire Washer
Near Rochester, NY 14607
Tanner
Job Details: 05/23/2023
Complaint of slow drain. Ran drain and unit is draining slow. Performed sump maintenance, removed a sock from sump. Retested unit and unit tested good.
We serviced a
Whirlpool dishwasher
Near Victor, NY 14564
Derek
Job Details: 05/23/2023
Needs a new motor. Hums and vibrates but doesn?t always turn on.
We serviced a
GE refrigerator
Near Pittsford, NY 14534
Tina
Job Details: 05/23/2023
Water line in the back of fridge was cracked and leaking. Cut line and added a union connector and the leak is gone.
We serviced a
frigidaire dishwasher
Near Williamson, NY 14589
Chris
Job Details: 05/23/2023
Unit has corrosion at keypad / board ribbon cable connection Cleaned and unit started working Will need main and keypad replaced if/when problem returns Approx 435 plus tax would be due No farther repair at this time
We serviced a
MAYTAG Dryer
Near Webster, NY 14580
Chris
Job Details: 05/23/2023
Replaced idler assy and vacuumed cabinet
We serviced a
Samsung refrigerator
Near Rochester, NY 14626
JK
Job Details: 05/23/2023
Tested all components and all are checking good freezer is to full suggest unloading some and allow to run for a few days if problem returns will need new heating element with bimetal.
We serviced a
Kenmore washer
Near Webster, NY 14580
Cristian
Job Details: 05/23/2023
Replace door switch tested unit runs good now
We serviced a
GE Refrigerator
Near Rochester, NY 14626
JK
Job Details: 05/23/2023
Defrost heater blown replaced tested and all is heating and running good.
We serviced a
Whirlpool washer
Near Ontario, NY 14519
Chris
Job Details: 05/23/2023
Replaced main control , unit powered on and after a minute getting different error code now (f2e1 -keypad error) May need both main and ui Will research and call w options Also back panel / cover of console missing since last visit
We serviced a
Frigidaire Washer
Near Fairport, NY 14450
Tina
Job Details: 05/23/2023
Dryer was making loud noise when running, put in a maintenance kit and it?s working without issues and no extra sounds.
We serviced a
Samsung Dryer
Near Irondequoit, NY 14609
Cristian
Job Details: 05/23/2023
Did a diagnostic on the dryer no error codes check moisture sensor dry and wet and reads out good. I did a nice wipe around the moisture sensor I also ran a test with one wet towel and unit Kept on going normally . Will recommend if this happens again to wipe the moisture sensor and make sure nothing stuck around the sensor like hair .
We serviced a
bosch Dishwasher
Near Hilton, NY 14468
JK
Job Details: 05/23/2023
Inlet valve cracked and leaking changed ran and tested all is leak free and running good.
We serviced a
Whirlpool washer
Near Rochester, NY 14609
Jose R
Job Details: 05/23/2023
Customer unit would not start a cycle and when diagnosing the unit the lid lock light would flash and would not go into the next step went ahead and replaced the door switch unit operating with in specs complete
We serviced a
Samsung refrigerator
Near Rochester, NY 14612
Cristian
Job Details: 05/23/2023
Compressor need to be checked this is a seal system issue
We serviced a
kenmore refrigerator
Near Williamson, NY 14589
Chris
Job Details: 05/23/2023
Replaced inlet valve and got water going in to ice maker Water pressure to unit is a little week Recommend changing shut off supply valve / line to increase pressure Frost build up was from door ajar issue that has corrected itself since call was placed model 25370413415
We serviced a
Frigidaire Dryer
Near Rochester, NY 14612
Cristian
Job Details: 05/23/2023
Relay was not flush with board soldered the relay now unit is working
We serviced a
bosch dishwasher
Near Honeoye Falls, NY 14472
Derek
Job Details: 05/23/2023
Replaced the water inlet valve
We serviced a
Samsung Dryer
Near Rochester, NY 14618
Jose R
Job Details: 05/23/2023
When customer unit was tumbling unit was making weird noise needed a second pair of hands to get the unit disassembled went ahead and replaced replace lg dryer kit now unit is working with in specs complete
We serviced a
Amana refrigerator
Near Penfield, NY 14526
Tanner
Job Details: 05/22/2023
Complaint of leak and no ice. Measured -2 in FZ. Ran ice harvest. Water leaking out of ice maker water supply line. Needs new line. Potentially new valve. Installed 1/4 inch pex water line. Tested unit and unit tested good.
We serviced a
Samsung oven
Near Pittsford, NY 14534
Cristian
Job Details: 05/22/2023
Replace igniter tested unit no leaks
We serviced a
Frigidaire Stove
Near Rochester, NY 14612
JK
Job Details: 05/22/2023
Main PCB and overlay needing replaced due to stuck key tried to unstuck and will not work, 05-22-23: Replaced main pcb with overlay ran and tested all and all is working good.
We serviced a
Kitchen Aid refrigerator
Near Fairport, NY 14450
Tanner
Job Details: 05/22/2023
Top of door just slightly out. Door off level. Shimmed bottom of door. Treated gasket with heat. Treated as a continuation of prior repair. Doors offset overtime. New rails are perfect and sometimes requires leveling.
We serviced a
frigidaire microwave
Near Fairport, NY 14450
JK
Job Details: 05/22/2023
Door interlock bad again replaced tested all is working good.
We serviced a
Maytag washer
Near Rochester, NY 14610
Tina
Job Details: 05/22/2023
Washer was causing a burning smell when using. Took apart and the transmission is leaking oil. Customer is going to get new appliance
We serviced a
whirlpool Refrigerator
Near Rochester, NY 14606
Cristian
Job Details: 05/22/2023
If customer calls Back will need control board #W11224256
We serviced a
GE refrigerator
Near Rochester, NY 14618
Tina
Job Details: 05/22/2023
Fridge goes on and off randomly, took main board off and diodes are burned out on it so a new one is being ordered. 5/16 came to installed new board and once installed it was making a high pitched ticking sound and fridge was still not turning on. Another board is being ordered 5/22 tried to replace fan motor and board at same time and it is still not working. The board is still making a clicking sound when plugged in. There is a break/short in the wire harness which is non repairable
We serviced a
samsung washer
Near Ontario, NY 14519
Cristian
Job Details: 05/22/2023
We serviced a
Samsung washer
Near Ontario, NY 14519
Cristian
Job Details: 05/22/2023
Replace inner tub and outer tub with front door gasket tested unit no leaks but customer needs a new rotor #DC31-00125D causing small vibration from rotor
We serviced a
Samsung refrigerator
Near Honeoye Falls, NY 14472
Tanner
Job Details: 05/22/2023
Installed new IM. Unit harvests and fills with water. Entered error code mode and IM errors are clear.
We serviced a
LG Washer
Near Fairport, NY 14450
Tina
Job Details: 05/22/2023
Error code DE appears when trying to start a load and the machines tries multiple times to lock before the code pops up. A new door lock has been installed and washer is running without issues
We serviced a
kitchenaid disposal
Near Webster, NY 14580
Chris
Job Details: 05/22/2023
Removed screw from grind chamber
We serviced a
samsung oven
Near Rochester, NY 14607
Jose R
Job Details: 05/22/2023
Customer has a broken cooktop and it?s showing that the part is unavailable to order and the part is discontinued customer will have to deal with place of purchase or will need to get in contact with Samsung to try to get it resolved complete
We serviced a
Kenmore refrigerator
Near Fairport, NY 14450
Tina
Job Details: 05/22/2023
Fridge was not cooling, took off evap cover and the entire thing was frozen over. Tested heater and it was getting 120V in defrost mode, thermostat was bad. Defrosted ice and installed new thermostat.
We serviced a
kitchenaid dishwasher
Near Fairport, NY 14450
Derek
Job Details: 05/22/2023
The child lock was on and the dishwasher was stuck in a cycle. I got the lock off and cleared the cycle. I put the unit in service mode and no codes. I filled and drained he dishwasher plus ran a rinse wash. It seems to be working good and sounds good. A lot of the parts are no longer available for his unit. If it should break down again I suggest they get a new unit.
We serviced a
Kitchen aid oven
Near Webster, NY 14580
Chris
Job Details: 05/22/2023
Replaced inner most door glass and cleaned other pieces ( some stains inside glass pack cannot clean those) Checks ok
We serviced a
Kitchen aid dishwasher
Near Webster, NY 14580
Chris
Job Details: 05/22/2023
Replaced inlet valve
We serviced a
whirlpool Dryer
Near Rochester, NY 14625
JK
Job Details: 05/22/2023
Replaced thermal fuse checked vent all is operating withing temperature specs.