Summary: called to schedule a service appointment for a dishwasher that is not pumping water at Customer does not have an email address. Appointment requested for the soonest available spot.

Issue: not starting 40+ years Day/Date/Time: 052726 12-5 Who to call for dispatch: (585) 703-3810

Issue: Fills with water but not draining Day/Date/Time: Who to call for dispatch: Frank Mcclure (585) 267-7132

Summary: Whirlpool dryer. The issue is a loose dial. The dryer is 4-5 years old. Model number provided: WEG4985EWO. Appointment requested for Wednesday, May 27, 2026, in the afternoon slot. *$25 Coupon*

Summary: Jenny called to schedule a service for her LG dryer, which is making a rumbling sound. The dryer is about 5 years old, model DLE1501W, serial number 807KWGG0B831. She was recommended by her mom, a previous customer. Jenny accepted the appointment for Wednesday, May 27, 2026, between 8:00 AM and 12:30 PM.

Issue: Think the Fan is making a strange sound Dryer/vent cleaning Day/Date/Time: 052726 Who to call for dispatch: Ed Buckley (585) 451-7246

Sold Work.

Issue: leaking out of the bottom 2 corners Day/Date/Time: 05/27 afternoon Who to call for dispatch: steves cell

Issue: ice maker the flip bar fell of and they go it back in but now it wont make ice Veteran discount Day/Date/Time: Who to call for dispatch:

Summary: Angelo Mancuso called regarding a refrigerator ice maker that was recently repaired. The fan is now making a purring sound and sometimes water comes out with the ice cubes.

Issue: dryer stopped heating Day/Date/Time: 05/27 afternoon Who to call for dispatch: brendas cell

Sold Work.

Issue: oven not working Day/Date/Time: 5/27 morning Who to call for dispatch: lisa cell

Issue: Leaking from the ice maker Day/Date/Time: 052126 Who to call for dispatch: Nicole Schryver (716) 536-3215

Issue: still rubber door seal issue Day/Date/Time: 5/26 afternoon Who to call for dispatch: 203-864-5283

Issue: when the spin cycle goes on it makes loud noises Day/Date/Time: 05/26 afternoon Who to call for dispatch: susans cell

Issue: Dryer is having same issue as before when tina came out Day/Date/Time: 05/26 afternoon Who to call for dispatch: Carolyns cell

Issue: not cycling through fully. made it to the rinse cycle and it stopped working. now not going through wash cycle Day/Date/Time: 05/26 morning Who to call for dispatch: jeffs cell

sold work marcone eta thursday 5/21

Booked via Scheduling Pro: Customer Name: Aimee Rodrigues Time slot requested: Tue, May 26 at 12:30 PM - 5 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Washer Repair What is the brand?: Whirlpool Is this a stacked unit?: No Additional Details: Hello, we’d like someone to look at our washing machine. It’s whirlpool brand and when we start a cycle, it starts but then stops and beeps a few minutes into it. F07 error.. Thank you! Dispatch Fee Acknowledgment: Customer was presented a dispatch fee of 124.99 plus tax and saw the message: 'This fee covers the cost of the technician coming to your home, diagnosing the problem, and offering you options to address your issue. This will be added to your final bill.' SMS Communications Opt-In: No Job Type Summary: Issue: Day/Date/Time: Who to call for dispatch: ***POTENTIAL SITE TAKEOVER*** This bookings was created on a location that already exists in your system by a customer whose phone number we did not recognize. We have booked the appointment on the existing customer for this location. The new customer’s information is as follows: NAME: Aimee Rodrigues PHONE NUMBER: (585) 284-5266 EMAIL: asurtenich@gmail.com Please review the booking. If it is an existing customer using a new phone number, please update the record. If the customer is a new owner of an existing location, create a new customer record and map the booking to that record.

White Westinghouse Model RT190GIssue: said refrigerator is having the same clogged defrost or drain issue as last August. He requests technician Jose if possible. Date: 05/26 afternoonWho to call: john

Booked via Scheduling Pro: Customer Name: Marissa Kaplan Time slot requested: Tue, May 26, 12:30 PM - 5 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Refrigerator/ Freezer Repair What is the brand?: GE Additional Details: We returned from our memorial day weekend trip to find our fridge no longer running. Husband tried resetting the breaker, but it would immediately trip again. Wondering if someone can come out and take a look. Dispatch Fee Acknowledgment: Customer was presented a dispatch fee of 124.99 plus tax and saw the message: 'This fee covers the cost of the technician coming to your home, diagnosing the problem, and offering you options to address your issue. This will be added to your final bill.' SMS Communications Opt-In: Yes Job Type Summary: Issue: Day/Date/Time: Who to call for dispatch:

Issue: ice maker not working Day/Date/Time: 05/26/26 12-5 Who to call for dispatch: Mike

Issue: Ice dispenser is leaking into the refrigerator and is causing ice build up Day/Date/Time: 05/26/26 9:30-12:30 Who to call for dispatch: Lauren

Issue: All in one combo unit needs to be checked thinks it is clogged Day/Date/Time: 052226 Who to call for dispatch: Shauna Tucker (585) 683-1670

Issue: Making a rattling noise *AVAIL SOONER* *$30 Coupon* Day/Date/Time: 05/26/26 8-12 Who to call for dispatch: Denis

Booked via Scheduling Pro: Customer Name: Griffin Moag Time slot requested: Tue, May 26 at 8 AM - 12:30 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Washer Repair What is the brand?: SAMSUNG Is this a stacked unit?: No Additional Details: Washer seems out of balance. Doesn’t fully run spin cycle, particularly with towels. Machine is 6 years old.

Booked via Scheduling Pro: Customer Name: Aida Jusic Time slot requested: Tue, May 26 at 12:30 PM - 5 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Washer Repair What is the brand?: Whirlpool Is this a stacked unit?: No Additional Details: Makes clicking noises when you turn it own and doesn’t do anything else after that . Dispatch Fee Acknowledgment: Customer was presented a dispatch fee of 124.99 plus tax and saw the message: 'This fee covers the cost of the technician coming to your home, diagnosing the problem, and offering you options to address your issue. This will be added to your final bill.' SMS Communications Opt-In: Yes Job Type Summary: Issue: Day/Date/Time: Who to call for dispatch:

Booked via Scheduling Pro: Time slot requested: Tue, May 26, 12:30 PM - 5 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Refrigerator/ Freezer Repair What is the brand?: Whirlpool Additional Details: water/ice not working Dispatch Fee Acknowledgment: Customer was presented a dispatch fee of 124.99 plus tax and saw the message: 'This fee covers the cost of the technician coming to your home, diagnosing the problem, and offering you options to address your issue. This will be added to your final bill.' SMS Communications Opt-In: Yes Job Type Summary: Issue: Day/Date/Time: Who to call for dispatch: ***POTENTIAL SITE TAKEOVER*** This bookings was created on a location that already exists in your system by a customer whose phone number we did not recognize. We have booked the appointment on the existing customer for this location. The new customer’s information is as follows:

Issue: not working properly Day/Date/Time: 5/26 afternoon Who to call for dispatch: robert 917-816-5154

Issue: Moves around during the spin cycle and the dryer takes a long time to dry Day/Date/Time: 052026 Who to call for dispatch: (585) 615-7890

Issue: turning on and off every few minutes. was told by orvilles could either be compressor overheating or control board. wants some sort of rough estimate if possibleModel #: EI23BC37SS3 Day/Date/Time: Who to call for dispatch:

Summary: Carl Hoffman called regarding his oven . After a recent igniter replacement by Steve, the oven is not reaching proper temperature and there is a smell of gas. Sometimes it reaches 250 degrees, sometimes only 140. Carl requests a technician to return, with a preference for the earliest possible arrival on Tuesday morning.

Issue: Not cooling Day/Date/Time: 05/27/26 12-5 Who to call for dispatch:

sold work marcone eta friday 5/22

Issue: errorcode oe not draining Day/Date/Time: 5/22 morning Who to call for dispatch: tau cell

Issue: leaking out of the back Day/Date/Time: 5/26 morning Who to call for dispatch: bruce cell

sold work marcone eta monday 5/25

Sold Work marcone

Issue: Washing machine is not draining. Date: 05/26 afternoonWho to call: rosa

Issue: wont spin while running. can hear motor running but nothing is happening Day/Date/Time: 05/26 morning Who to call for dispatch: Craigs cell

sold work marcone eta thursday 5/21 Late Afternoon

Booked via Scheduling Pro: Customer Name: Marty Mien Time slot requested: Tue, May 26, 12:30 PM - 5 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Refrigerator/ Freezer Repair What is the brand?: KitchenAid Additional Details: Fridge has E5 error and not making ice. Dispatch Fee Acknowledgment: Customer was presented a dispatch fee of 124.99 plus tax and saw the message: 'This fee covers the cost of the technician coming to your home, diagnosing the problem, and offering you options to address your issue. This will be added to your final bill.' SMS Communications Opt-In: No Job Type Summary: Issue: Day/Date/Time: Who to call for dispatch:

Issue: Very loud Day/Date/Time: 05/26/26 12-5 Who to call for dispatch: Abby

Issue: doesnt sense that the lid is down so it doesnt lock the lid. therefore it wont run Day/Date/Time: 05/26 morning Who to call for dispatch: Jareds cell

sold work marcone eta friday 5/22

Issue: making humming noise and leaks water from time to time. Day/Date/Time: 05/26 morning Who to call for dispatch: johns cell

Issue: Dryer not turning on Day/Date/Time: 05/22/26 12-5 Who to call for dispatch: Tony

Issue: Middle burn is not turning on and the others are giving off gas Day/Date/Time: 052126 3-5 Who to call for dispatch:

Issue: Not draining fully also a DVC Day/Date/Time: 05/26/26 12-5 Who to call for dispatch: Mary

Sold Work. Miss communicationBefore noon

Issue: freezer is not freezing Day/Date/Time: 05/26 morning Who to call for dispatch: Angelas cell

Issue: Knob on the dryer is not working Day/Date/Time: 05/26/26 12-5 Who to call for dispatch: Esther

Issue: leaking from bottom Day/Date/Time: 5/26 afternoon Who to call for dispatch: pat 585-746-6561

Sold Work.

Issue: Not going through the full cycle water found at the bottom Samsung ice maker check Day/Date/Time: 052626 Who to call for dispatch: (585) 738-3429

Issue: water line that goes to the dispenser is cracked. water is dropping from where it goes to the ice maker. turned off water supply to the fridge. Day/Date/Time: 05/26 morning Who to call for dispatch: Alex's cell

Issue: Gas coin op dryer not heating Day/Date/Time: Who to call for dispatch:

Issue: Not spinning Day/Date/Time: 05/26/26 9-12:30 Who to call for dispatch: Theresa

issue: oven shuts off when it reaches 300 degrees. Date: 05/26 morningWho to call: Josephs cell

issue: refrigerator is not coolingDate: 05/26 morningWho to call: Deborahs cell

sold work marcone eta monday 5/25

Issue: lights arent working. temp control isnt working and the temp isnt cooling like it should. Day/Date/Time: 05/26 morning Who to call for dispatch: James cell

Booked via Scheduling Pro: Customer Name: Cory Cherven Time slot requested: Tue, May 26 at 8 AM - 12:30 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Microwave Repair What is the brand?: Whirlpool Additional Details: Microwave suddenly stopped heating food, still turns on fans and spins platter, but no heating. Dispatch Fee Acknowledgment: Customer was presented a dispatch fee of 124.99 plus tax and saw the message: 'This fee covers the cost of the technician coming to your home, diagnosing the problem, and offering you options to address your issue. This will be added to your final bill.' SMS Communications Opt-In: Yes Job Type Summary: Issue: Day/Date/Time: Who to call for dispatch:

Issue: thinks its the timer that went. wants to wash but she says the timer wont let it. Day/Date/Time: 05/26 morning Who to call for dispatch: Doris's cell

Issue: washer making a banging noise, possibly due to being off balance or the drum wobbling.Date: 05/26 morningWho to call: Jackies cell

Sold Work.

Sold Work.

Sold Work. RF23M8960MT/AA

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Sold Work.

Issue: doesnt want to drain ptoperly Day/Date/Time: 05/26 afternoon Who to call for dispatch: ryans cell

2307 Issue: Door hinges are damaged Day/Date/Time: 052126 Who to call for dispatch: The Hammocks at Canandaguia (585) 943-3312

Booked via Scheduling Pro: Customer Name: Casey Love Time slot requested: Tue, May 26, 12:30 PM - 5 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Dishwasher Repair What is the brand?: KitchenAid Additional Details: Dishwasher is leaking from what seems like the door. Dispatch Fee Acknowledgment: Customer was presented a dispatch fee of 124.99 plus tax and saw the message: 'This fee covers the cost of the technician coming to your home, diagnosing the problem, and offering you options to address your issue. This will be added to your final bill.' SMS Communications Opt-In: Yes Job Type Summary: Issue: Day/Date/Time: Who to call for dispatch:

Possible recall: Dishwasher Top Rack after we left has not been staying in place will fall after a run

Booked via Scheduling Pro: Customer Name: Matthew Ray Time slot requested: Tue, May 26, 8 AM - 12:30 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Dryer Repair What is the brand?: LG Additional Details: Dryer was serviced and repaired by your group in January of this year. Currently, when attempting to turn on, you hear a click (once or twice) and then it doesn't start. However, on the app, it shows as if the dryer is running from a time countdown standpoint. Attempted a hard reset with unplugging, holding start/pause for 10 seconds, leaving unplugged for 2 minutes and replugging in but same issue that it won't start.

Issue: back of dryer needs to be re connected and has a crinkling noise coming from it. Washer needs to be adjusted (moved) Day/Date/Time: 05/26 morning Who to call for dispatch:

Sold Work. Needs left led and drain cleaned

Issue: error code 15 is showing up. making noise like its trying to pump water out. Day/Date/Time: 05/27 afternoon Who to call for dispatch: House phone (Mary is roberts wife)

Issue: Dishwasher install WDF341PAPW Day/Date/Time: 052626 Who to call for dispatch: Emilie Schue (585) 752-5711

Summary: Kathleen Jones requested to change to the afternoon spot for LG refrigerator service. Issue: water filter will not snap back in after replacement.

Issue: not cooling $25 coupon Day/Date/Time: 5/26 afternoon Who to call for dispatch: jeronda cell

Issue: No power to it Day/Date/Time: 05/26/26 8-12 Who to call for dispatch: Ann

Issue: no cool Day/Date/Time: 5/26 morning Who to call for dispatch: jonathan cell

Summary: Speed Queen washing machine lid sensor issue, machine won't drain or cycle, pattern of two flat boots and clicking lock. Priority waitlist requested for sooner spot. Appointment reserved for Tuesday, May 26, 2026, between 8:00 AM and 12:30 PM.

Booked via Scheduling Pro: Customer Name: Brooke Freeman Time slot requested: Tue, May 26 at 8 AM - 12:30 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Dryer Repair What is the brand?: Maytag Additional Details: Byzzing drier Job Type Summary: Issue: (585) 402-2011

Issue: Leaking water underneath Day/Date/Time: 05/26/26 8-12 Who to call for dispatch: Sue

Issue: Not spinning properly Day/Date/Time: 05/26/26 12-5 Who to call for dispatch: Joni

Issue: Not cooling does make a humming sound Day/Date/Time: 052626 Who to call for dispatch: (585) 491-2588

Sold Work.

Issue: *RETURN* Still taking too long to preheat Day/Date/Time: 05/26/26 8-12 Who to call for dispatch: Karen

Sold Work.

Sold Work.

Model No. FRS23H5ASB8 Serial No. LA34006159 Manufactured: 10-03Summary: Kathy Wahl called in for refrigerator freezer service. Issue described as inconsistent temperature: freezer is thawing and refrigerator is sometimes freezing.

Issue: Leaking underneath at the front right corner Day/Date/Time: 05/26/26 12-5 Who to call for dispatch: Kristin

Booked via Scheduling Pro: Customer Name: Reggie Crenshaw Time slot requested: Tue, May 26 at 8 AM - 12:30 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Dishwasher Repair What is the brand?: Maytag Additional Details: Dishwasher starts but doesn’t finish the cycle.

Summary: Whirlpool washer that is stretching clothes during the wash cycle. Clothes come out stretched and do not return to shape after drying. Customer requested the earliest morning appointment available and agreed to the 8:00 AM to 12:30 PM window on Tuesday, May 26, 2026.

Summary: Clarence Front called about a dryer making a banging noise, similar to a sneaker inside. The dryer is an LG, about 20 years old, model number DDLGX3371W. .

Sold Work.

Booked via Scheduling Pro: Customer Name: Raechel Fall Time slot requested: Tue, May 26 at 8 AM - 12:30 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Washer Repair What is the brand?: SAMSUNG Is this a stacked unit?: No Additional Details: My washer is shaking the whole house and sounds like an airplane during the spin cycle and moving. Also I have an issue with my dryer taking a long time to dry clothes and my fridge ice machine not working.