We serviced a
Whirlpool Refrigerator
Near Ontario, NY 14519
Chris
Job Details: 06/22/2023
Needs primary inlet valve with new nut and ferrule as there is currently a ge inlet installed ? Also rear machine cover missing - recommend replacing as unit will run more efficiently and at somepoint an access valve was installed to check/repair sealed system. No repair at this time, unit was pulled out apon arrival, left unit out as we found it Home owner not present to collect trip fee will need to call in payment
We serviced a
Roper refrigerator
Near Rochester, NY 14618
Jose R
Job Details: 06/22/2023
Customers unit was not draining properly customer had drain hole frozen over went ahead and defrosted drain hole confirmed nice water pressure out the back and made sure heating element had continuity and thermistor was good unit operating with in specs complete
We serviced a
Whirlpool Dryer
Near Rochester, NY 14612
JK
Job Details: 06/22/2023
Ran dryer after long run gas coils are causing short cycle and not heating changed coils ran and tested all temperatures are within range and all is running good.
We serviced a
whirlpool refrigerator
Near Rochester, NY 14622
Cristian
Job Details: 06/22/2023
Dryer replace maintenance kit # tested unit no noise runs fine now . Filter #5231EL1003B Fridge will need jazz board # replace jazz board all done
We serviced a
Whirlpool Refrgierator
Near Penfield, NY 14526
Chris
Job Details: 06/22/2023
Plastic fell on defrost drain opening Easily accessible, removed and tests ok
We serviced a
samsung refrigerator
Near Farmington, NY 14425
Jose R
Job Details: 06/22/2023
Replaced evap temp and drain kit and extended defrost cycle and unit operating with in specs also turn ice maker function off because no water was hooked up complete
We serviced a
frigidaire oven
Near Rochester, NY 14615
Cristian
Job Details: 06/22/2023
Replace igniter #tested unit works fine now
We serviced a
Samsung Garbage disposal
Near Pittsford, NY 14534
Chris
Job Details: 06/22/2023
Had debris in grind chamber , removed and tests ok
We serviced a
Whirlpool refrigerator
Near Farmington, NY 14425
Tina
Job Details: 06/22/2023
When I arrived I checked fresh food section for temp and it was 49? and the freezer was at 17? and the fan was making a loud sound like it was hitting ice. When I took freezer apart the top of the evap was covered in ice and the bottom had nothing in it. I defrost the freezer and put the door back on and gave it about 25min to check for a frost pattern and there was only a little frost on the top left side and nothing else. The fridge has a restriction in it and the customers will be getting a new one.
We serviced a
Frigidaire refrigerator
Near Irondequoit, NY 14617
Cristian
Job Details: 06/22/2023
Customer complaint about a ticking noise and also no cooling in fridge cooling come from freezer nothing is wrong with freezer full frost and Evap fan is working well but ticking is coming from defrost timer replace defrost timer wait 24 for correct cooling inside fridge .
We serviced a
Kitchen aid oven
Near Rochester, NY 14625
Chris
Job Details: 06/22/2023
Lower bake igniter failed , replaced under warranty and amp draw is 3.29 amps Since there has been multiple lower oven bake igniter issues would recommend oven gas valve and burner if happens again in near future , even though all checks ok on todays visit M# kgrs505xss03
We serviced a
Speed queen Washer
Near Webster, NY 14580
Chris
Job Details: 06/22/2023
Replaced pump and belt pulley kit, unit spins much better
We serviced a
whirlpool oven
Near Rochester, NY 14612
Cristian
Job Details: 06/22/2023
Unit is brand new Customer called because first try they said it was a chemical smell this is normal for a brand new unit to smell it will fade away .
We serviced a
GE Microwave
Near Penfield, NY 14526
Chris
Job Details: 06/22/2023
Replaced door interlock kit and handle Tests ok
We serviced a
MAYTAG washer
Near Pittsford, NY 14534
Chris
Job Details: 06/22/2023
Customer had electrical issues and key pad is shorted / bad and unit was partially disassembled apon arrival Estimate approx 318 plus tax and trip charge Unable to guarantee other parts are all good untill console is replaced and able to get into diag mode. No repair at this time
We serviced a
maytag wa
Near Rochester, NY 14612
Cristian
Job Details: 06/22/2023
Replace actuator #tested unit works fine now ..
We serviced a
LG refrigerator
Near Rochester, NY 14617
JK
Job Details: 06/22/2023
Replaced evap fan ran and tested all and all is coming on and blowing good frost patter is starting to appear instructed customer to allow 12-24 hours to restock refrigerator and to monitor temperatures.
We serviced a
samsung Refrgierator
Near Rochester, NY 14610
Cristian
Job Details: 06/22/2023
Customer will not fix will need multiple parts
We serviced a
Frigidaire refrigerator
Near Pittsford, NY 14534
Tanner
Job Details: 06/21/2023
Complaint of warm temps. Measured 15 degrees in FZ and 40 in FF. Unit located in garage. Evap fan runs sporadically. Ice build up in Evap cover consistent with bad Evap fan. Replaced Evap fan. Defrosted chute between FZ and FF. Customer advised this unit is not a garage ready unit and will not always run correctly in outside temps. Ambient temp at time of service call is 52 degrees outside. Fan not running on return visit. Replaced ACU. Tested unit and unit tested good.
We serviced a
Whirlpool Dryer
Near Webster, NY 14580
Chris
Job Details: 06/21/2023
Installed repair/maintenance kit and unit tests ok
We serviced a
samsung Dryer
Near Webster, NY 14580
Tina
Job Details: 06/21/2023
F4E4 error, checked board and there is a voltage issues followed steps and need new board. New board didn?t work. It?s a combo of board and motor. Customer is getting new appliance
We serviced a
Bosch Dishwasher
Near East Rochester, NY 14445
Chris
Job Details: 06/21/2023
6/21/23 found button pads not in correct locations and ui/dispenser wiring not in correct order Corrected above issues and would not start still-had to replace main power module as well Ran couple cycles and settings was unable to get unit to fail appears ok . May not be able to repair farther if unit fails again as it was not taken apart correct and may have damaged other components 6/19/23 Customer has e15 error I replaced the water inlet as it was leaking. The unit wouldn?t turn on the customer had the front panel off and the wires weren?t all connected. I put the wires back on and the dishwasher worked for about 10 min and shut off. The screen was blank and wouldn?t power up. I tested the junction box and the power cord I had voltage to the board. I also had power to the power button so I replaced the ui. I replaced the ui and it ran for about 5 min and shut off again and wouldn?t turn back on. I replaced the main board and it still won?t power up the dishwasher. I removed the ui and board and put the old ones back in. I?m
We serviced a
Whirlpool refrigerator
Near Webster, NY 14580
Chris
Job Details: 06/21/2023
Has sealed system issue no repair
We serviced a
Whirlpool Dryer
Near Rochester, NY 14610
Tanner
Job Details: 06/21/2023
Installed dryer timer. Tested timer throughout all positions and no debt spots. Timer motor cycling, timer advancing in timed dry. Unit tested good.
We serviced a
Bosch dishwasher
Near Rochester, NY 14618
Jose R
Job Details: 06/21/2023
Customer had a bad water valve causing the unit to leak on to the floor when not even in use went ahead and replaced valve unit operating with in specs complete
We serviced a
Frigidaire Washer
Near Rochester, NY 14607
Cristian
Job Details: 06/21/2023
Customer will need to replace transmission and belt along with pulley. Dryer vent will need to be cleaned from property management company. 6-21-23: Replaced gearcase ran and tested all and all is leak free and running good and quite.
We serviced a
Frigidaire Washer
Near Rochester, NY 14626
JK
Job Details: 06/21/2023
Customer will need to replace transmission and belt along with pulley. Dryer vent will need to be cleaned from property management company. 6-21-23: Replaced gearcase ran and tested all and all is leak free and running good and quite.
We serviced a
Frigidaire Stove
Near Fairport, NY 14450
Tina
Job Details: 06/21/2023
On light was one back left infinite switch was. And so a new one was installed and light went off. All burners work without issues
We serviced a
Samsung dishwasher
Near East Rochester, NY 14445
Chris
Job Details: 06/21/2023
Appears control panel is faulty but part is NLA and we are unable to repair
We serviced a
Kenmore washer
Near Victor, NY 14564
Cristian
Job Details: 06/21/2023
Replace drain pump tested unit no leaks and drains fine .
We serviced a
LG dishwasher
Near Pittsford, NY 14534
Cristian
Job Details: 06/21/2023
06/21/2023 02:17 pm by Cristian Ayala Ran unit multiple time didn?t see no leaks customer will keep a eye open on the unit to see where leak can be coming from .
We serviced a
MAYTAG Dryer
Near Webster, NY 14580
Chris
Job Details: 06/21/2023
Belt came off pulley from drum being manually rotated the wrong direction
We serviced a
kenmore washer
Near North Chili, NY 14514
JK
Job Details: 06/21/2023
Talk to Daren in office and they are going to replace unit due to cost of repair versus replacement.
We serviced a
Amana refrigerator
Near Fairport, NY 14450
Tanner
Job Details: 06/21/2023
Complaint of no cool. On arrival both compartments emptied and doors open. Unable to obtain good temps. Customer states 60 degrees in FF when they turned unit off. Measured 39 ohms resistance through defrost element. Measured continuity through defrost bi metal. Ice present on evaporator. Confirmed Evap fan runs. Confirmed defrost mode is set to timer and not adaptive. Measured 3.5 amps when requesting defrost in service mode. Unit has capacity to defrost but ACU is not regulating. Jazz board covered under 1 year part warranty. Defrosted Evap. Installed and programmed new ACU. Set defrost fro, adaptive to timed. Customer advised 24 hours before unit reaches operating temperature.
We serviced a
GE oven
Near Fairport, NY 14450
Tina
Job Details: 06/21/2023
Bake element is not working, not receiving voltage needed from board. Board is NLA. Customer is going to get new appliance.
We serviced a
GE refrigerator
Near Webster, NY 14580
JK
Job Details: 06/21/2023
Water line had 4 pin holes in it not repairable, changed water line to all new copper ran and tested all and all is leak free and running good.
We serviced a
GE dishwasher
Near Rochester, NY 14623
Tina
Job Details: 06/21/2023
Installed new UI board and Main control board. Dishwasher running without issues.
We serviced a
samsung Refrgierator
Near Rochester, NY 14607
JK
Job Details: 06/21/2023
F/F evap fan burnt out and temperature sensor is out of range all will need to be replaced. Evap fan not running and causing warm temperature alarm to go off.
We serviced a
Kenmore Dishwasher
Near Fairport, NY 14450
Tanner
Job Details: 06/20/2023
Complaint of unit leaking. Found 2 leaks. Main leak through diverted on bottom of unit. Unit also leaking through moisture vent at top of door. Customer researching all options. Will call if opt for repair.
We serviced a
N/A dishwasher
Near Rochester, NY 14604
JK
Job Details: 06/20/2023
Ran dishwasher through service mode and tested all components Rinse aid was turned all the way up and over foaming.
We serviced a
kenmore Washer
Near Fairport, NY 14450
Jose R
Job Details: 06/20/2023
Customer unit would not go into a drain mode or spin went ahead and replaced pump assembly unit operating with in specs complete
We serviced a
Kitchen aid dishwasher
Near Fairport, NY 14450
Tina
Job Details: 06/20/2023
Dishwasher was not draining and they could smell something like it was burning, tested dishwasher and drain pump was not working and was getting super hot and smelled like burning. New pump was installed and working without issues.
We serviced a
GE Microwave
Near Webster, NY 14580
Chris
Job Details: 06/20/2023
Needs control appears cook relay is stuck closed Estimate approx 340 plus tax due No repair at this time
We serviced a
Whirlpool Dryer
Near Honeoye Falls, NY 14472
Derek
Job Details: 06/20/2023
The 4 prong cam on the timer hits the arm to stop the dryer. The arm isn?t retracting backwards to reset the dryer for the next use. This is the dryer between the 2 washers. This unit is going to need a new timer as well. ( we replaced the timer on the far right closest to the wall our last trip. )6/20/23 replaced the timer and tested it is working great now I tried it about 6 times no issues with the dryer coming on.
We serviced a
bosch dishwasher
Near Pittsford, NY 14534
Tanner
Job Details: 06/20/2023
Complaint of E15 error. Inspected under unit and mice droppings and urine present under unit setting off water sensor. Soaked with towel. Ran unit for several minutes and no active leak from dishwasher. Customer to seal up spacing going into cabinet.
We serviced a
Amana washer
Near Palmyra, NY 14522
Tina
Job Details: 06/20/2023
Washer makes sounds when agitating and spinning. Bearings are going bad so she would need a new gear case. When I took agitator off it was completely filled with mold. Customer is going to be getting a new appliance.
We serviced a
bosch Refrgierator
Near Fairport, NY 14450
JK
Job Details: 06/20/2023
Refrigerator will need two boards and inverter not cost affective due to age to repair.
We serviced a
Whirlpool dryer
Near Rochester, NY 14618
Tanner
Job Details: 06/20/2023
Complaint of log dry times. Heat working on arrival and continued to work during duration of service call. Inspected vent terminator and the critter screen was clogged with lint. Poor airflow causing long dry times. Customer to continue to monitor,
We serviced a
MAYTAG washer
Near Ontario, NY 14519
Chris
Job Details: 06/20/2023
Needs drive shaft and hub No repair at this time Need receipt mailed with letter head
We serviced a
maytag washer
Near Rochester, NY 14612
Cristian
Job Details: 06/20/2023
Washer customer getting new unit and stove replace igniter
We serviced a
Kenmore washer
Near Rochester, NY 14625
Cristian
Job Details: 06/20/2023
Replace door switch # tested unit everything is working well
We serviced a
Whirlpool Refrigerator
Near Penfield, NY 14526
JK
Job Details: 06/20/2023
Ran refrigerator through all diagnostic cycles and all is checking good put defrost on mode on basic to corrcet any ice buildup.
We serviced a
kenmore dishwasher
Near Fairport, NY 14450
Chris
Job Details: 06/20/2023
Replaced inlet valve, observed no leaks and left old part with customer
We serviced a
samsung Refrgierator
Near Webster, NY 14580
Jose R
Job Details: 06/20/2023
Customers unit would build up water under the deli drawer went ahead and replaced drain kit unit operating with in specs complete
We serviced a
Frigidaire refrigerator
Near Webster, NY 14580
Tanner
Job Details: 06/20/2023
Guides on ice door not in line causing ice door to not shut properly. Likely due to installation of prior repair. Reinstalled. Tested unit and unit tested good.
We serviced a
Samsung washer
Near Rochester, NY 14626
Cristian
Job Details: 06/20/2023
Replace drain pump #tested unit is draining fine now
We serviced a
Kenmore washer
Near Pittsford, NY 14534
Jose R
Job Details: 06/20/2023
Customer unit would not drain went ahead and replaced drain pump unit operated with in specs complete
We serviced a
GE dishwasher
Near Victor, NY 14564
JK
Job Details: 06/20/2023
Software update needed to correct motor pulsating problems, installed and ran and tested all is operating normal.
We serviced a
Samsung Dryer
Near Rochester, NY 14618
Jose R
Job Details: 06/20/2023
Went ahead and replaced heating element and thermostat unit in power cycling fine venting right and working with in specs complete
We serviced a
Whirlpool refrigerator
Near Williamson, NY 14589
Chris
Job Details: 06/20/2023
Resivoir frozen and split , bypassed resivoir and water and ice are working Estimate to replace resivoir and air tower to stop freezing approx 390-400 plus tax and shipping due , parts may be on back order as well No repair at this time
We serviced a
Whirlpool Dryer
Near East Rochester, NY 14445
Tanner
Job Details: 06/20/2023
Dryer bearings
We serviced a
Whirlpool Dryer
Near East Rochester, NY 14445
Tanner
Job Details: 06/20/2023
Tanners cold control
We serviced a
LG washer
Near Rochester, NY 14618
Cristian
Job Details: 06/20/2023
Re attached door gasket ring and explain to customer takes time for the seal to get flushed to the door .
We serviced a
lg Oven
Near Macedon, NY 14502
Chris
Job Details: 06/20/2023
Replaced touch control pcb and unit tests ok
We serviced a
MAYTAG washer
Near Rochester, NY 14607
Cristian
Job Details: 06/20/2023
If customer calls back will recommend replacing belts #so far nothing is wrong with unit
We serviced a
LG refrigerator
Near Rochester, NY 14617
JK
Job Details: 06/20/2023
Evap fan bad and will need to be replaced.
We serviced a
Whirlpool dryer
Near Rochester, NY 14618
Tina
Job Details: 06/20/2023
Dryer was running but not heating up, tested all components and TCO was bad, installed in ones and installed a maintenance kit. Dryer is heating and running without issues
We serviced a
Kitchen aid refrigerator
Near East Rochester, NY 14445
Derek
Job Details: 06/20/2023
I replaced the water inlet valve I was getting no water to the ice maker and couldn?t hear the relay turning on. I couldn?t get the ice make to do anything I couldn?t get the moter to even work. I installed a new ice maker as well.
We serviced a
Kenmore dishwasher
Near East Rochester, NY 14445
Derek
Job Details: 06/20/2023
Going to replace the actuator and the seal. It?s dripping water down the shaft of the actuator. I replaced the actuator and the seal again just to be in the safe side. Ran and tested I didn?t see a leak this time.
We serviced a
Frigidaire Microwave
Near Fairport, NY 14450
JK
Job Details: 06/19/2023
Interlock switch burnt out again changed ran and tested all is working good.
We serviced a
whirlpool dryer
Near Fairport, NY 14450
Tanner
Job Details: 06/19/2023
Complaint of no tumble from dryer. Found broken belt and worn dryer felt. Customer declined dryer felt repair due to age of unit. Understands unit will be a little noise but functional. Replaced belt with dryer repair kit. Tested unit and unit tested good. Customer agitator on washer was removed by customer. States no agitate. Replaced dogs. Tested unit and unit tested good,
We serviced a
Whirlpool Refrgierator
Near Penfield, NY 14526
JK
Job Details: 06/19/2023
Compressor is locked up and will need to be replaced customer will need to replace unit.
We serviced a
MAYTAG Dryer
Near Penfield, NY 14526
Tanner
Job Details: 06/19/2023
Complaint of no heat. Unit tumbles proving good thermal fuse. Checked current to igniter and measured 120VAC proving good TCOs. No continuity through igniter. Replaced igniter. Tested unit and unit tested good.
We serviced a
Kenmore washer
Near Churchville, NY 14428
JK
Job Details: 06/19/2023
Lid switch bad will need to be replaced, replaced lid switch ran and tested all is working good.
We serviced a
Samsung Dryer vent
Near Webster, NY 14580
Tanner
Job Details: 06/19/2023
Vent disconnect from rear of dryer. Also observed venting goes approx 6 feet up and is then coupled to 6 inch vent. Customer advised 6 inch venting is too wide for dryer and may require more frequent maintenance. Proper venting would be 4 inch vent from unit to exterior.
We serviced a
Frigidaire Dryer
Near Ontario, NY 14519
Chris
Job Details: 06/19/2023
Found exterior vent fixture plugged Removed build up and unit immediately started heating Customer to monitor if problem returns needs coils and complete vent cleaning approx 245 plus tax would be due
We serviced a
MAYTAG washer
Near Rochester, NY 14620
Jose R
Job Details: 06/19/2023
We serviced a
LG dishwasher
Near Webster, NY 14580
Chris
Job Details: 06/19/2023
Installed new door spring cables
We serviced a
Amana washer
Near Rochester, NY 14625
Tanner
Job Details: 06/19/2023
Agitator teeth are worn down and not catching so it?s not rotating. A new one is being ordered and I?ll be back Friday to install it. 6/16 new gear case is being ordered and I will be back on Tuesday Installed new Gearcase and cam splotch. Calibrated unit. Tested via autodiagnostic and unit tested good.
We serviced a
Frigidaire Upright Freezer
Near Webster, NY 14580
Tanner
Job Details: 06/19/2023
Complaint of no cool. Measured 18.8 degrees. Opened Evap cover and found low frost pattern on unit. Sealed system failure.
We serviced a
Frigidaire refrigerator
Near Webster, NY 14580
Chris
Job Details: 06/19/2023
Found molex plug of new defrost heater with wire partially backed out not allowing defrost . Secured and adjusted tests ok May take 24 hours to start good ice production
We serviced a
Whirlpool refrigerator
Near Rochester, NY 14620
Tanner
Job Details: 06/19/2023
Complaint of warm unit. Measured 66 degrees in FZ. Compressor is running. Compressor measured 159 degrees. Almost 90 degrees over ambient. This is indicative of over amperage or mechanical friction. Needs new compressor. Customer charged for relay repair that was incorrect. Relay recovered. Refund customer less service fee.
We serviced a
Kenmore Oven
Near Rochester, NY 14618
Cristian
Job Details: 06/19/2023
Replace igniter #tested unit heats up fine now
We serviced a
Kenmore washer
Near North Chili, NY 14514
JK
Job Details: 06/19/2023
Inner basket and outer basket built up dirt and oils cleaned as much off as possible and ran a customer supplied cleaner through machine all is alot better instructed customer to allow cleaner to finish running then run a empty cycle through machine.
We serviced a
LG washer
Near Rochester, NY 14626
Cristian
Job Details: 06/19/2023
Replace water valve #tested unit no leaks .
We serviced a
Whirlpool refrigerator
Near Victor, NY 14564
Derek
Job Details: 06/19/2023
Defrosted the freezer it was frozen over badly. I had to do a force defrost to test the heater. Evap fan is working great no issues. He dampener is working good too. I replaced the computer jazz board and programmed it to the fridge. It seems to be working good now.
We serviced a
GE refrigerator
Near Rochester, NY 14618
Tanner
Job Details: 06/19/2023
Complaint of warm temps. Measured 41 degrees in FF and 21 degrees in FZ. Poor frost pattern on Evap is approx 40%. Sealed system problem. Customer to replace.
We serviced a
Samsung Dryer
Near Webster, NY 14580
Chris
Job Details: 06/19/2023
Replaced idler and rear right drum support bearing and unit checks ok Motor is slightly noisier than average but appears to be working properly
We serviced a
Kenmore Range
Near East Rochester, NY 14445
Tina
Job Details: 06/19/2023
Customer said upper oven was not heating up correctly, I put to 350 and it heated up without issues, then put to 400 and it heated without issues. Customer is not sure if she wants new burner. Part number in notes if she calls back and decides to get it done.
We serviced a
samsung Refrgierator
Near Williamson, NY 14589
Chris
Job Details: 06/19/2023
Unit was in demo mode If problem returns recommend electronics but they are NLA
We serviced a
Frigidaire refrigerator
Near Webster, NY 14580
Cristian
Job Details: 06/19/2023
Replace fridge Evap motor # tested unit now unit fan motor works fine now
We serviced a
Frigidaire refrigerator
Near Rochester, NY 14612
Cristian
Job Details: 06/19/2023
Replace temp sensor and reinstalled water filter assembly
We serviced a
whirlpool Refrigerator
Near Brighton, NY 14610
Derek
Job Details: 06/19/2023
I replaced the leaky water filter housing and the filter. I replaced one of the hoses to the filter and from the water valve it had changed. I replaced the water inlet valve to updated style. I let run for 10 min and observed no dripping or water in the bottom of the fridge. Tested the water at the front and it is working good.
We serviced a
Samsung washer
Near Brighton, NY 14610
Jose R
Job Details: 06/19/2023
Customers unit would not go into a drain mode went ahead and replaced pump unit operating with in specs and passed smart install complete
We serviced a
Samsung oven
Near Hilton, NY 14468
JK
Job Details: 06/19/2023
Bake and broil igniters bad along with door switch replaced igniters ran and tested all is working good ordered door switch. 6-19-23 Replaced door switch ran and tested all and all is working good no more flashing light.
We serviced a
Frigidaire Dryer
Near Webster, NY 14580
Chris
Job Details: 06/19/2023
Reinstalled knob, and unit checks ok
We serviced a
frigidaire refrigerator
Near Victor, NY 14564
Cristian
Job Details: 06/16/2023
Customer going to get a new unit the back is rusted out really bad
We serviced a
Amana refrigerator
Near Rochester, NY 14626
Tina
Job Details: 06/16/2023
Entire fridge is warm, compressor is bad. Customer is getting a new appliance
We serviced a
Amana refrigerator
Near Webster, NY 14580
Chris
Job Details: 06/16/2023
Defrosted unit and replaced defrost term and timer Cycled unit and appears ok
We serviced a
MAYTAG washer
Near Irondequoit, NY 14622
Jose R
Job Details: 06/16/2023
Customer has a bad transmission which is discontinued and cannot he order when unit is going into a spin mode the belts move but the drum isn?t turning causing a burning smell customer will be exploring there options on getting a new unit complete